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									Business Outreach Coordinator
(WorkSource Specialist 3)
$34,356 - $44,928 annually, DOQ (Range 44)
Recruitment # I1207TBAWSS3JK
Opening Date: October 11, 2007
Closing Date: October 22, 2007
Location: Walla Walla, WA
Part-Time, Permanent Position

WorkSource Walla Walla is seeking one Business Outreach Coordinator to reach out to and
coordinate WorkSource Walla Walla’s business services to area employers.

The mission of the Employment Security Department is to help Washington's workers and
employers succeed in the global economy by delivering superior employment services, timely
unemployment benefits, and a fair and stable unemployment insurance system.


The Business Outreach Coordinator has primary responsibility for the outreach and coordination
of WorkSource Walla Walla’s business services to area employers. The incumbent will spend the
majority of time contacting employers to develop / solicit job opportunities, marketing WorkSource
business services, developing new and existing services, working as a liaison between job
seekers and employers, writing and processing job orders, documenting employment trends and
opportunities, and monitoring employer recruitment efforts to ensure that needs are met.
Additionally, this role will contact area employers to promote specific customers or to encourage
recruitment of workers in occupations for which WorkSource has significant numbers of qualified

This position actively participates in the development and execution of the local Marketing Plan.
Assists employers in defining specific, attainable, and measurable job requirements. Complies
with state and federal employment laws and offers guidance and information to employers to
assist them in complying with relevant laws and regulations and in acquiring accurate information
about labor market conditions such as available workforce, and prevailing wages. Verifies
referral and hire results and documents results in SKIES records, maintains employer service
notes and documents / updates employer and job seeker records as appropriate. Closes the job
order when positions are filled or when cancelled by an employer. Works daily job order activity
reports and contacts employers to ensure that job orders are maintained per local follow-up

NOTE: This is a part-time position and hours will flexuate based on business need. The
incumbant will work between twenty-five and thirty hours per week.

One year as a WorkSource Specialist 2 or equivalent class within the Employment Security
Department, or in another state’s Employment Security agency.


A Bachelor's degree and two years of professional experience in social or human resource
services, public relations, or public contact work, such as: unemployment insurance, social
services, human resource services, education, public relations, benefits programs, insurance
claims, law enforcement, banking, and real estate.


A Master's degree.

Additional experience in social or human resource services, public relations, or public contact
work will substitute, year for year, for education, but NOT for the two years of "professional"

College course work will substitute, year for year, for the required years of experience specified

Qualifying volunteer experience in the above defined areas of work is acceptable.


Preference will be given to candidates with the following competencies.

Basic WorkSource Information: Provides general information regarding job matching, referral
and placement, job readiness, assessment, interpretative (translation, sign language, etc.), job
seeking, labor market, referral for community resources. Provides general information regarding
business service options available (Rapid Response, closures and lay-offs, etc.), careers, District
Tax Offices role and functions (UI Insurance Fast Tax, tax credit information (WOTC, etc.), Job
Order assistance and listing on
Interviewing: Controls direction, pace, and tone of the discussion. Focuses the discussion and
uses questioning techniques to match the situation. Summarizes the discussion.
Community Resource Referrals: Identifies employment / life barriers, makes referrals to job
training or readiness courses as is appropriate or other community resources for health, childcare
or other issues.
Data Management Systems: Documents, maintains and retrieves electronic records. Keeps
data entry current in multiple data systems.
Employability Assessments: Administers assessment tools appropriate to the situation and/or
individual. Interprets assessment results. Correlates assessment results to career planning
actions. Identifies customer(s) barriers, characteristics, behaviors that impact customer goals,
need for support services, and strengths.
Employability Guidance / Planning: Assists customers to identify viable career options and use
of local labor market information. Develops employment and training plans with clients.
Encourages customer personal responsibility and self-sufficiency. Refers qualified customers to
appropriate programs, services, and job openings.
Group Facilitation: Adapts content/process to diverse audiences / applying adult learning
principles. Develops oral presentations and training materials. Explains learning objectives,
delivers oral presentations and engages audience. Manages group dynamics and time,
responding to audience behavioral cues.
Interpreting and Applying Laws, Rules, Regulations: Interprets and applies governmental
laws, rules, regulations, and initiates actions in a way that the public perceives as fair, objective
and reasonable. Delivers appropriate services to customers within applicable laws, rules, or
regulations and local policy.
Labor Market Information: Accesses labor market data using automated tools. Explains
implications of employment forecasts. Identifies high-demand industries and occupations and
jobs targeted by WorkForce Development Councils. Matches work skills to industries,
occupations, and jobs.
Job Posting: Assists employers in defining specific, attainable, and measurable job
requirements. Complies with state and federal employment laws. Writes job orders following job-
order-taking policies and procedures. Verifies referrals and hires and documents results in data
base and post notes to employer and job seeker records as appropriate. Closes the job order
when job order is filled or cancelled by an employer.
Business Relations: Follows up to ensure that job seeker and business customer needs are


This position requires about thirty percent in-state travel in order to provide local outreach. The
incumbent is expected to reserve an agency vehicle or to provide his or her own transportation.


        Competitive salary with wage progression
        Extensive training and education options
        Affordable and excellent quality healthcare (medical, dental, vision options)
        Generous paid time off package
        Employer funded retirement plan
        Deferred Compensation Program
        Flexible Spending Accounts
        A challenging and fun work environment with creative, talented and diverse individuals


Individuals interested in applying for this position should submit the following to Please make reference to the recruitment number in the “Subject Line” of
your E-mail submission. Only electronic submissions will be accepted.

    1.       A current Washington State Job Application, and
    2.       A letter of interest that describes how you meet the qualifications for this position.

    NOTE: Electronic applications do not require a signature. When submitted electronically,
    you are confirming that all information is true and complete.

NOTE: As a condition of employment the successful candidate accepting this position will be
required to comply with the Union Security clause contained in the Collective Bargaining
Agreement between the state of Washington and the Washington Federation of State Employees.

         Visit our web-site at to learn more about us.

  The state of Washington is an Equal Employment Opportunity employer. Women, racial and
    ethnic minorities, person with disabilities, persons over 40 years of age, and disabled and
 Vietnam era veterans are encouraged to apply. Persons of disability needing assistance in the
 application process or those needing this job announcement in an alternative format, may call
Jennifer Kellogg at (360) 902-9571 or via e-mail at or telecommunications
                             device for the deaf at 1-800-676-3777.

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