Business Outreach Coordinator (WorkSource Specialist 3) $34,356 - $44,928 annually, DOQ (Range 44) Recruitment # I1207TBAWSS3JK Opening Date: October 11, 2007 Closing Date: October 22, 2007 Location: Walla Walla, WA Part-Time, Permanent Position WorkSource Walla Walla is seeking one Business Outreach Coordinator to reach out to and coordinate WorkSource Walla Walla’s business services to area employers. AGENCY PROFILE: The mission of the Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system. THE OPPORTUNITY: The Business Outreach Coordinator has primary responsibility for the outreach and coordination of WorkSource Walla Walla’s business services to area employers. The incumbent will spend the majority of time contacting employers to develop / solicit job opportunities, marketing WorkSource business services, developing new and existing services, working as a liaison between job seekers and employers, writing and processing job orders, documenting employment trends and opportunities, and monitoring employer recruitment efforts to ensure that needs are met. Additionally, this role will contact area employers to promote specific customers or to encourage recruitment of workers in occupations for which WorkSource has significant numbers of qualified applicants. This position actively participates in the development and execution of the local Marketing Plan. Assists employers in defining specific, attainable, and measurable job requirements. Complies with state and federal employment laws and offers guidance and information to employers to assist them in complying with relevant laws and regulations and in acquiring accurate information about labor market conditions such as available workforce, and prevailing wages. Verifies referral and hire results and documents results in SKIES records, maintains employer service notes and documents / updates employer and job seeker records as appropriate. Closes the job order when positions are filled or when cancelled by an employer. Works daily job order activity reports and contacts employers to ensure that job orders are maintained per local follow-up procedures. NOTE: This is a part-time position and hours will flexuate based on business need. The incumbant will work between twenty-five and thirty hours per week. REQUIRED QUALIFICATIONS: One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or in another state’s Employment Security agency. OR A Bachelor's degree and two years of professional experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate. OR A Master's degree. Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but NOT for the two years of "professional" experience. College course work will substitute, year for year, for the required years of experience specified above. Qualifying volunteer experience in the above defined areas of work is acceptable. DESIRABLE QUALIFICATIONS: Preference will be given to candidates with the following competencies. Basic WorkSource Information: Provides general information regarding job matching, referral and placement, job readiness, assessment, interpretative (translation, sign language, etc.), job seeking, labor market, referral for community resources. Provides general information regarding business service options available (Rapid Response, closures and lay-offs, etc.), careers, District Tax Offices role and functions (UI Insurance Fast Tax, tax credit information (WOTC, etc.), Job Order assistance and listing on Go2worksource.com. Interviewing: Controls direction, pace, and tone of the discussion. Focuses the discussion and uses questioning techniques to match the situation. Summarizes the discussion. Community Resource Referrals: Identifies employment / life barriers, makes referrals to job training or readiness courses as is appropriate or other community resources for health, childcare or other issues. Data Management Systems: Documents, maintains and retrieves electronic records. Keeps data entry current in multiple data systems. Employability Assessments: Administers assessment tools appropriate to the situation and/or individual. Interprets assessment results. Correlates assessment results to career planning actions. Identifies customer(s) barriers, characteristics, behaviors that impact customer goals, need for support services, and strengths. Employability Guidance / Planning: Assists customers to identify viable career options and use of local labor market information. Develops employment and training plans with clients. Encourages customer personal responsibility and self-sufficiency. Refers qualified customers to appropriate programs, services, and job openings. Group Facilitation: Adapts content/process to diverse audiences / applying adult learning principles. Develops oral presentations and training materials. Explains learning objectives, delivers oral presentations and engages audience. Manages group dynamics and time, responding to audience behavioral cues. Interpreting and Applying Laws, Rules, Regulations: Interprets and applies governmental laws, rules, regulations, and initiates actions in a way that the public perceives as fair, objective and reasonable. Delivers appropriate services to customers within applicable laws, rules, or regulations and local policy. Labor Market Information: Accesses labor market data using automated tools. Explains implications of employment forecasts. Identifies high-demand industries and occupations and jobs targeted by WorkForce Development Councils. Matches work skills to industries, occupations, and jobs. Job Posting: Assists employers in defining specific, attainable, and measurable job requirements. Complies with state and federal employment laws. Writes job orders following job- order-taking policies and procedures. Verifies referrals and hires and documents results in data base and post notes to employer and job seeker records as appropriate. Closes the job order when job order is filled or cancelled by an employer. Business Relations: Follows up to ensure that job seeker and business customer needs are met. TRAVEL REQUIRED: This position requires about thirty percent in-state travel in order to provide local outreach. The incumbent is expected to reserve an agency vehicle or to provide his or her own transportation. ATTRACTIONS: Competitive salary with wage progression Extensive training and education options Affordable and excellent quality healthcare (medical, dental, vision options) Generous paid time off package Employer funded retirement plan Deferred Compensation Program Flexible Spending Accounts A challenging and fun work environment with creative, talented and diverse individuals HOW TO APPLY: Individuals interested in applying for this position should submit the following to firstname.lastname@example.org. Please make reference to the recruitment number in the “Subject Line” of your E-mail submission. Only electronic submissions will be accepted. 1. A current Washington State Job Application, and 2. A letter of interest that describes how you meet the qualifications for this position. NOTE: Electronic applications do not require a signature. When submitted electronically, you are confirming that all information is true and complete. NOTE: As a condition of employment the successful candidate accepting this position will be required to comply with the Union Security clause contained in the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees. Visit our web-site at http://fortress.wa.gov/esd/portal/ to learn more about us. The state of Washington is an Equal Employment Opportunity employer. Women, racial and ethnic minorities, person with disabilities, persons over 40 years of age, and disabled and Vietnam era veterans are encouraged to apply. Persons of disability needing assistance in the application process or those needing this job announcement in an alternative format, may call Jennifer Kellogg at (360) 902-9571 or via e-mail at email@example.com or telecommunications device for the deaf at 1-800-676-3777.
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