Landlord Waiver

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					 2005 to 2006
Winter Initiative


            Winter Initiative Workshop
                    Feb 17, 2006




February 17, 2006                    1
                                       CARE
    Progress report on goals and achievements. What did the utility hope to achieve
      this winter, in terms of Low-Income Energy Efficiency services and CARE
     enrollment? Where are the numbers so far? Does the utility appear likely to
                                achieve or exceed its goals?

    Suspension of Drop-Offs For Failure to Respond to a
     Recertification or Verification Request
         Over 20,000 customers retained

    Operator Assisted CARE Enrollment
         Customers returning incomplete but signed enrollment and
          recertification applications are contacted by telephone.
          (1,495 enrolled or recertified a/o 2/14/06)
    Recertification by Voice Recognition Unit (VRU)
         Customers may now recertify using a VRU phone system.
          (1,399 recertified a/o 2/6/06)

February 17, 2006                                                                2
Winter Bill Insert
                                 Winter Savings Tools
• Timing – December billing cycle
• Audience – All residential customers
• Message – Savings solutions and rate
  increase information
• Bilingual – English / Spanish




  Winter Savings Kit
  • Timing – December 19th
  • Audience – 1.7MM Customers. All CARE & FERA customers & all residential
    customers with a HHI of $50k or less and non-CARE Medical Baseline customers
  • Message – Savings solutions through CARE, FERA, Energy Management Assistance
    (EMA), Level Pay Plan, Energy Assistance Fund (EAF) and Medical Baseline as
    well as rate increase information
  • Readability – Larger (16 pt.) font
    on contact information page that
    included TTY access phone number
  • Bilingual – English / Spanish

February 17, 2006                                                                  3
Winter Initiative Mailings
                    Quantity    Response   Response   Conversions   Conversion
                                             Rate                      Rate

  Advance
Recertification
                     47,016      12,632      27%        10,795        85.%
Recertification
  Re-enroll          73,359      10,380     14.15%       8,374        80.7%
Winter Savings
   Kit              1,649,196    5,353      0.32%        3,236        60.5%
Nov Acquisition
                    700,000      26,698     3.81%       22,388        83.9%


    Totals          2,469,571    55,063      2.0%       44,793        81.3%
February 17, 2006                                                            4
CARE Enrollment

                           OCT         NOV         DEC         JAN



          CARE Eligible    1,153,603   1,329,472   1,329,472   1,329,733



            Participants    952,284     965,211     972,488    1,000,753



       Penetration Rate        83%           73%       73%           75%



February 17, 2006                                                          5
                                       LIEE
    Progress report on goals and achievements. What did the utility hope to achieve
     this winter, in terms of Low-Income Energy Efficiency services and CARE
     enrollment? Where are the numbers so far? Does the utility appear likely to
                               achieve or exceed its goals?

   Over 5,000 refrigerators were to be installed over
    the Winter Initiative period
        4,500 refrigerators have been installed
        Over 9,000 refrigerators are expected to be installed

   An estimate 18,000 CFL’s were to be installed in
    customer homes receiving refrigerators
        Over 19,000 CFL’s have been installed
        Over 30,000 CFL’s will be installed

February 17, 2006                                                                6
 ZIP Code and Other Location-Based Strategies. What is working so
                      far, and what isn’t?


Location/CARE-Based Enrollment Strategy
      Effective November 1, 2005 contractors were
       allowed to automatically enroll CARE customers
       onto LIEE
      Over 5,000 CARE customers have been referred to
       contractors




February 17, 2006                                              7
    Obstacles and Opportunities. Have there been unexpected
    challenges affecting program success? What have they been and what
    have the utilities done to overcome them? Have there been unexpected
    opportunities that the utilities have been able to use to advantage?

   Accelerating services to customers in a year that
    has seen expansion from $15.8 to $27.4 million
   Start-Up Challenges
   Multiple Visits required for Installation of
    Refrigerators
        Landlord Waiver for Refrigerators Replaced with a
         Declaration of Ownership of Refrigerator



February 17, 2006                                                     8
      Bill Assistance. What are the current experiences of the utilities and
            community-based organizations related to the ability of low-income
          customers to receive bill assistance through other programs? Are there
           enough funds to serve existing needs? What information, if any, do
          community organizations need from the utilities in order to assist low-
                             income customers more effectively?

          Employee Assistance Fund (24 years)
                Administered by United Way of L.A. with a 7% admin
                 fee
                Operates for 2-3 months during the winter
                Funding through customer donations that are
                 matched by SCE shareholders. SCE employees are
                 contribute to fund.
                       United Way supplemented contributions in 2004-05
                        with $810,000 to total $405,000 for each year
                Over 90 agencies participate
                $150 maximum annual payment
                1% set aside for Crisis Situations
                5,000 to 8,000 families assisted annually

February 17, 2006                                                                   9
      Bill Assistance. What are the current experiences of the utilities and
          community-based organizations related to the ability of low-income
        customers to receive bill assistance through other programs? Are there
         enough funds to serve existing needs? What information, if any, do
        community organizations need from the utilities in order to assist low-
                           income customers more effectively?

      2005 EAF Year-Round Pilot Program
         Funding from SCE
         12 agencies selected to operate

         Approximately $34,000 was distributed per

          agency
         System wide program is estimated

          at well over $1 million

February 17, 2006                                                                 10

				
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