Docstoc

Service Level Agreements Scorecards

Document Sample
Service Level Agreements Scorecards Powered By Docstoc
					                    Speakers Task Force Recommendations


Need Assessment and Identification
      Better definition of “commodity technology”, basic services to be
      provided/provisioned by DOA (imaging & workflow)



Project Development and Procure ment
       Consolidate contract management in DOA – new, amendments, periodic review.
       This includes establishment of “standard” terms & conditions, development and
       inclusion of Service Level Agreements (SLA’s), definition and inclusion of
       penalties for non-conformance, contract negotiations, and periodic reviews of
       performance and publishing vendor “scorecards”.

       Assemble PMO within DOA to be “lent out” to other departments

       Apply a Risk Based Management approach to projects – manage these to a lower
       threshold, more frequently.

       Time-box management of projects – best practice approach to break a large
       project into several distinct deliverable components that can be developed and
       implemented within a pre-specified time box (ex. 6 months). This helps to
       manage scope (prevent scope creep), identify problems earlier in the process and
       avoid big surprises.



Implementation/Status Reporting
      Project review process - bi-annual project reviews for any projects that are
      underway. There appears to be a sound process to get a project on the Strategic
      Plan – need a similar sound process to review progress of projects in process.

       Continuity of project management when players change – sound turnover process,
       possible new business unit leadership have to re-subscribe to project charter, cost,
       timeline and status.


Oversight/Gove rnance
      Reinstate/staff legislative oversight board(s) – as defined in statute or in a
      combined/different configuration:
             Joint Committee on Information Policy and Technology
             Information Management Technology Board

				
DOCUMENT INFO
Description: Service Level Agreements Scorecards document sample