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					Annex
10.1      Universe Austria

The following table contains the Homeservices that the project partners have found or think are potential Homeservices. Their presence was then checked in Vienna
and Litschau. If they are present in Vienna, a "V" occurs in the table, and an "L" if they are present in Litschau. An "x" indicates by what terms of supply it is supplied,
if it is construction intensive, and what business activity this is for the organisation. Red service numbers indicate that they are a good practice example and also
appear in the Universe per Sustainability Dimension (Annex 10.2) and the Service Profiles (Annex 10.3 (not published on the web).




                                                                                                             External                    Housing Organisation               Ext SP &
                                                                                                                                     C   G P S      Terms of Supply          Activity




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                                                                                                                          Outsourcing u
                                                                                                                        Co-production o
                                                                                                                          Intermediaryn
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                                                                                                                                                                      Complementary Activity
                                                                                                          Local Government Housing
                                                                                                           Condominium Association




                                                                                                                                                                       Construction Intensive
                                                                                                                                                                                Core Activity
                                                                                                              Non Profit Organisation




                                                                                                           Social/Non Profit Housing
                                                                                                                           Commercial
                                                                                                         Public Provider




                                                                                                         Profit Oriented Housing Org.




                                                                                                                                                                                  Mandatory
                         Service




                         Service                                      Description




1      1. Counselling & Information
2      1.1. Environment & Energy
3      Counselling on waste prevention and                                                                                 V,                                              x
       separation                                                                                                          L
4      Counselling on changing to renewable       Existing housing stock should be inspected for the                       V                                               x
       energy source                              possibility of adding solar panels, biomass, or
                                                  distant heating.
5      Counselling on energy consumption and                                                                               V                                               x
       reduction
6      Counselling on energy use of household
       appliances
7      Counselling on environmentally friendly A continuous information sheet of environmentally                           V,                                              x
       cleaning detergent                      friendly cleaning detergents should be posted.                              L

8      Counselling on gardening and plants        Counselling on plants in the apartment and balcony                       V    V,                                         x
                                                  by a gardening expert.                                                        L
9      Counselling on ecological building         Ecological building materials should be used in                          V    V                                          x
       materials and use in interior design       interior design and architecture.
10     Counselling on apartment decoration        The demands and needs of residents should be                                  V,                                         x
       and comfort                                incorporated in designing new apartments, e.g.                                L
                                                  Space distribution, furniture, number of power
                                                  outlets.
11     Counselling on technical aspects of                                                                                               V, V, V, x                        x
       apartment                                                                                                                         L L L
12     Information binder on apartment            Binder containing information on apartment,                                               V     x                                    x
                                                  contracts, surrounding facilities, technical
                                                  information, garbage collection areas, ecological
                                                  building materials, addresses of the social services
                                                  in the surroundings, important district information,
                                                  etc. Is given to new resident.

13     Black board - Information board of         The black board with information from the                                              V, V, V, x                        x
       facility manager                           management and authorities should be placed next                                       L L L
                                                  to mailboxes or in elevator.
14     White board - Information board of         The white board for general news for private
       residents                                  residents and externals organisations should be
                                                  next to the black board. Information on the white
                                                  board about a private ironing and laundry service
                                                  that comes to the dwelling or picks up and delivers.
                                                  Information on the white board about a private
                                                  delivery service for foods, medication, etc.

15     Information on the building infrastructure heating room, cellar, water pipes, fuse box, etc.                                      V,   V,   V, x                    x
                                                                                                                                         L    L    L
16     Information on local infrastructure        pharmacy, pubs, schools, playground                                                    V,   V,   V,     x                            x
                                                                                                                                         L    L    L
17     Evacuation plan                            Contains building layout with emergency exits                                          V,   V,   V, x                    x     x
                                                                                                                                         L    L    L
18     Changing apartments                        Help residents move from one apartment to the
                                                  other
19     Counselling on environment in general                                                                               V,                                              x
                                                                                                                           L
20     Counselling on healthy nutrition                                                                                    V,                                              x
                                                                                                                           L
21     Counselling on agriculture                                                                                          V,                                              x
                                                                                                                           L
22     Counselling on organic foods                                                                                        V,                                              x
                                                                                                                           L
23     1.2. Social Aspects
                                                                                                         External          Housing Organisation         Ext SP &
                                                                                                                       C   G P S      Terms of Supply    Activity




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24                   Service
     Counselling on social issues               (family problems, employment problems, etc)             V, V,                                           x
                                                                                                        L L
25   Mediation                                                                                             V                                            x
26   Participation in designing common          Residents have the right to decide on the set up of                            V       x                x
     facility                                   common facilities (furnishing, equipment, etc.)

27   Organise a Fung Shui Counselling event

28   Change layout of dwelling                  Option for tenant to change the layout of their
                                                dwelling, e.g. add, move or remove dividing walls.

29   Counselling for elderly people             Help elderly stay in their apartment                    V,                                              x
                                                                                                        L
30   Counselling on appropriate living          Anything to make living easier for the elderly (no           V,                                         x
     condition for the elderly                  steps, security handles, emergency telephone)                L
31   Counselling on safety                      Childproof power outlets, windows and safety                      V,                                    x
                                                doors.                                                            L
32   Counselling on security                                                                                      V,                                    x
                                                                                                                  L
33   Information in foreign languages           Information board is/are multilingual
34   Counselling on living / living area /
     neighbourhood renewal
35   1.3. Financial
36   Information on financing and subsidies                                                             V,        V,             V,    x                x
     for owners                                                                                         L         L              L
37   Information on financing and subsidies                                                             V,        V,             V,    x                x
     for tenants                                                                                        L         L              L
38   Information on utility costs                                                                                          V, V, V,    x                x   x
                                                                                                                           L L L
39   Information on costs of additional                                                                                    V, V, V,    x                x
     functions and infrastructure                                                                                          L L L
40   Counselling on debt reduction                                                                           V                                          x
41   Counselling on energy subsidies
42   2. Care & Supervision
43   2.1. Building
44   Emergency service                          For technical breakdowns, lock outs,                              V,                                    x
                                                                                                                  L
45   Helpdesk                                   It may be a call centre, service centre, help desk,
                                                etc.
46   Gardening                                  Services related to gardens, the surrounding, roofs               V,                                    x
                                                gardens, etc. - The gardens can be rented, owned                  L
                                                or shared by the resident.
47   Janitor                                    Personally known cleaning or maintenance person                            V   V   V   x                x

48   Building care taker                        Maintenance person or organisation who regularly                           V   V   V       x            x
                                                comes to building. The person or persons can
                                                vary, anonymous service.
49   Concierge                                  receptionist, receives packages, security check, but
                                                remains in the building.
50   Provide space for commercial activities    The rooms on the ground floor should be reserved                               V   V   x                x
                                                for services that are for the residents, such as a
                                                doctors office, stores, workshops, kindergartens,
                                                offices, etc.
51   Supply of Cable, Satellite, and Internet                                                                     V,                                    x
                                                                                                                  L
52   Cleaning service                           of building                                                       V,
                                                                                                                  L
53   Ecological cleaning service                of building
54   Condominium management                     Organising resident meetings, also maintenance,                        V
                                                and general administrative tasks.
55   Fumigating                                 Pest control                                                      V,       V   V   V       x                x
                                                                                                                  L
56   Technical care taker
57   Information centre of facility
     management
58   Building adapted for use by elderly,       No obstacles for elderly, strollers, and wheelchairs,
     strollers, and wheelchairs                 from the elevator in the garage every single
                                                dwelling. Building needs elevator with more than 2
                                                storeys.
59   2.2. Apartment
60   Maintenance of heating, water supply,      The apartment can be rented or owned by the                       V,                                    x
     and electricity                            resident. In some countries maintenance of                        L
                                                technical supplies of the apartment is the duty of
                                                the resident but real estate companies can provide
                                                this service.
61   Annually scheduled maintenance             Once a year the heating and sanitation facilities of
                                                the apartment should be serviced.
62   Apartment cleaning                                                                                      V    V,                                    x
                                                                                                                  L
63   Home-Sitting                               Plant tending, Air out, Fill up refrigerator during               V                                     x
                                                vacation
64   Maid - male or female                      General household duties (cleaning, ironing,
                                                cooking, child care).
                                                                                                          External          Housing Organisation         Ext SP &
                                                                                                                        C   G P S      Terms of Supply    Activity




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65                     Service
      Flexible enlargement or reduction of
      apartment size in accordance with
      changing living situation
66    Apartment adapted for use by elderly        stepless access, etc.                                                     V       L   x   x   x        x
      and handicapped
67    Apartment renovation                        Renovation, repair, refurbishment, etc.                          V,
                                                                                                                   L
68    Chimney cleaning                                                                                             V,       V, V, V,        x            x   x
                                                                                                                   L        L L L
69    Provision of household appliances
70    2.3. Person
71    Medical care at home                                                                               V, V                                            x
                                                                                                         L
72    Health support at home (physiotherapy,                                                                V,                                           x
      geriatric assistance, assistance to                                                                   L
      people laying in bed, ..)
73    24 hour care                                At an apartment specialised for elderly and
                                                  handicapped that is under 24 hour care by various
                                                  care givers (nurse, therapists, etc)
74    Nurse in home - mobile nurse                                                                       V    V,                                         x
                                                                                                              L
75    Supervision of playground                                                                               V                                          x
76    Provide a family member                     e.g. rent-a-granny, rent-a-daddy, etc.
77    Day mom for children                        If agreed by residents, and a room is available, a          V,                                         x
                                                  day care mom could be hired to look after children.         L

78    Child-sitting                               Occasional child care                                       V,                                         x
                                                                                                              L
79    Continuous care taking of disabled          e.g. handicapped, alcoholic,
      people
80    Diaper wash and delivery                    Cotton pampers are being collected washed and               V                                          x
                                                  delivered.
81    Mobile laundry service (pickup and
      delivery, or washing in the apartment)

82    Common laundry room                         Contracting model for laundry room: the contractor                        V   V   V   x       x        x   x1
                                                  supplies as many machines as are demanded.
                                                  Each apartment receives one rechargeable
                                                  electronic card. The laundry room should be on the
                                                  ground floor, easily accessible, and without stairs.
                                                  Large machines for large amounts of laundry.
                                                  Lockable rooms next to the laundry room that can
                                                  be used by residents. 24 hour access to laundry
                                                  room. Therefore sound insulation is important. The
                                                  light in the laundry room should have touch and
                                                  movement sensors so that it is always lit when
                                                  someone is present.

83    Specialised cleaning                        Sofas, carpets and curtains cleaning at home
84    Mobile clothing repair and tailor service   (pickup and delivery or at home)

85    Tutoring in home
86    Personal care service                       Hairdressing, cosmetics, massage, pedi/ manicure,
                                                  etc.
87    Visiting service
88    Remember service for taking medication

89    Accompaniment service                       e.g. going to the doctor, official matters, taking          V,                                         x
                                                  walks, etc.                                                 L
90    Health centre
91    Emergency tool rental
92    Room with dryers, lockable
93    2.4. Pets & Plants
94    Walking pets                                                                                                 V                                     x
95    Pet transport                                                                                                V                                     x
96    Pet care                                    Animal care during vacation in the apartment                     V                                     x
97    Vet at home                                                                                                  V,                                    x
                                                                                                                   L
98    Mobile pet washing and shearing
99                                                Storage area for flowers in the corridor during
      Flower storage area                         winter time
100   3. Leisure Time Activities
101   3.1. Sport
102   Court for playing ball                      e.g. basketball, street soccer                                            V   V   V   x       x                 x
103   Sport hall
104   Sport field
105   Facilities for sports                       e.g. climbing wall, Skater, mountain bike              V,                 V   V   V   x       x                 x
                                                                                                         L
106 Open green area (field for recreation and                                                                               V   V   V   x       x                 x
    sports)
107 Gym - Fitness studio
108 Area to ride bicycle                      The courtyard should contain a bicycle riding area,
                                              preferably with road markings as an educational
                                              tool.
                                                                                                       External          Housing Organisation         Ext SP &
                                                                                                                     C   G P S      Terms of Supply    Activity




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109 Swimming pool Service                                                                                                    V   V   x                      x
110 Sauna                                                                                                                    V       x                      x
111 Massage room
112 Place to swap toys and sporting
    equipment
113 Sport equipment rental service              Available in the area, but not at the dwelling.                 V,                                    x
                                                                                                                L
114 Sporting equipment rental service at the
    dwelling
115 3.2. Social Aspects
116 Common room that can be rented           Offer several common rooms that can be used by
                                             residents as they please, e.g. For meetings,
                                             hobbies, language or dancing classes, etc. The
                                             common room should be able to be rented on a
                                             temporary basis to external service providers.

117 Youth centre                                For recreation (indoor or outdoor) - 7-18                  V                                          x
118 Rooms that are rented out to groups or      e.g. music room, hobby room, for social                                  V   V   V   x                      x
    individuals on a long-term basis            organisations, etc
119 Rooms that can be used for local or         e.g. for parties, for elderly bridge players          V, V,                                                 x
    social events                                                                                     L L
120 Guest apartments                            no private accommodation organisation (hotel)
121 Playroom for children                       The playroom should be situated on ground level                          V   V   V   x                      x
                                                and should be visible from a central place, e.g.
                                                Court yard, through large windows.
122 Common courtyard                            Quiet, car-free courtyard with tables, benches,                          V   V   V   x                      x
                                                pond, fountain.
123 Playground                                  Sandbox, swing, climbing jungle, etc for small             V
                                                children.
124 Organising field trips                                                                                 V,                                         x
                                                                                                           L
125 Support for social initiatives and groups   Guarantee of financial help and material supply for   V,
                                                associations, NPOs, schools, or other resident        L
                                                interest groups with social initiatives

126 Non-profit organisation of residents                                                                   V
    (interest groups of residents)
127 Gardens provided to residents               e.g. permanent rent
128 Garden and terraces on demand               e.g. provide garden for one night. (barbecues)
129 Leisure time activities for the elderly                                                              V,                                           x
                                                                                                         L
130 Leisure time activities for children and                                                          V, V,                                           x
    teenagers                                                                                         L L
131 Common space for gardening                  Community garden
132 Playing yard
133 Hostel for guests
134 Public toilets                              in the garage and on the roof terrace
135 3.3. Culture & Communication
136 Information through ICT                   Network for house intranet, internet, building
                                              satelite, building telephone, also used for house TV,
                                              emergency call system, electronic locking system,
                                              etc.
137   Website for residents with chatroom and Locate information on the management homepage
      mailing list                            on news, disruptions, yearly calendar, operating
                                              costs, etc.
138   Resident homepage                       Homepage for residents on building server
139   Parties and get-togethers for residents Organised parties for residents by housing                                     V   V           x   x          x
                                              organisation (Christmas party, etc.)
140   Housing organisation newspaper          The housing organisation provides newspaper to its
                                              residents only.
141   resident newspaper                      from the residents                                                             V                              x
142   Markets                                 e.g. Christmas, flea market.                          V, V                                     x              x
                                                                                                    L
143   Organisation of parties for children
144   Organisation of residents' meetings
145   Communal kitchen
146   3.4. Food Services & Catering
147   Catering                                e.g. food, drinks for parties, with service.
148   Residents Coffeeshop                    Private Café organised by residents for themselves
                                              only
149   Cook on demand
150   Rental service for party accessories    (benches, grill, dishes, dishwashers, etc)                        V                                     x
151   Weekly market                           provide vegetables, fruit, etc.                                   V,                                    x     x
                                                                                                                L
152 Event organisation at home                event including e.g. clowns
153 Organic food catering directly from
    farmers
154 Organic market
155 Separate wine cellar
156 4. Repairs
157 Co-ordinated repair service that consults I can call the facility manager or the service               V    V                                     x
    at the dwelling                           provider to tell him something broke down
                                              (whatever); he organises the rest. E.g. water, gas,
                                              electricity, pipe, sewage repair
                                                                                                        External        Housing Organisation         Ext SP &
                                                                                                                    C   G P S      Terms of Supply    Activity




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                    Service
158 Preventive inspections                      A person makes monthly inspections of the building             V,                                    x
                                                and apartment, but does not necessarily repair.                L

159 Workshop room for repairs                                                                             V                     V   x                        x
160 Tool rental with home delivery              Central tool rental by janitor or facility manager.            V,                                            x
                                                                                                               L
161 Bicycle repair service that comes to the    On call
    dwelling
162 Spring bicycle service                      A bicycle repair service that comes around once a
                                                year in spring to maintain the residents' bicycles.

163 Household appliance repair service that     Including the knife sharpener                                  V,                                    x
    comes to the dwelling                                                                                      L
164 SMS service connecting appliance with
    repair service
165 Repair service with hotline, pickup and
    delivery
166 Repair service that consults at the
    dwelling
167 Tool rental with home delivery
168 Mobile knife sharpener
169 Home delivery by shoemaker
170 Intermediary between service provider
    and customers
171 5. Mobility & Delivery
172 5.1. Vehicle rental & Sharing
173 Carsharing                                  In Austria, the facility manager provides the parking          V
                                                lots for the Carsharing company. In Germany they
                                                actually engage in the business themselves.

174   Car rental                                                                                               V                                     x
175   Bicycle rental                                                                                           V                                             x
176   Carpooling                                Between residents                                              V            V           x            x       x
177   Transportation of disabled / ill people
178   5.2. Parking Areas
179   Parking area for bicycle                  Every apartment has two bicycle parking areas                           V   V   V   x                        x
                                                available.
180 Bicycle storage room                        The bicycle storage room should be as close as
                                                possible to a public bike path or street without
                                                obstacles. The electric door or gate of the storage
                                                room should be activated from the inside vie floor
                                                touch sensor, and the dwelling key from the
                                                outside. The path between storage room and public
                                                bike path or streets should have street markings.
                                                There should be lockers that use dwelling keys for
                                                bicycle accessories. The light in the storage room
                                                should have touch and movement sensors so that it
                                                is always lit when someone is present. The bicycle
                                                storage room should be on the ground floor with
                                                view from the courtyard through a glass wall or
                                                large window.The area outside the storage room
                                                should have a training course for beginners. Only
                                                bicycles are allowed to be stored in the storage
                                                room. There should be a bicycle pump on a chain in
                                                the storage room.


181 Parking area for special use (car-          The car sharing parking spots should be close to                            V   V   x                        x
    sharing, etc)                               the elevator.
182 Parking area for public city bike
183 Parking area for strollers                  A parking area right next to the apartment to hold                      V   V   V   x                x
                                                strollers. The door should be wide enough to enter
                                                and exit with stroller.
184 Parking area for taxis
185 Parking area for cars (outside or           Every apartment has two car parking areas                               V   V   V   x                x   x
    garage)                                     available.
186 Storage room for strollers
187 Sensor-driected lighting in garage          The light in the garage should have touch and
                                                movement sensors so that it is always lit when
                                                someone is present.
188 5.3. Delivery
189 Shopping delivery                           Information on organic foods (amount, delivery       V                                                       x
                                                times, prices, etc.) should be posted on the white
                                                board, or sent out via email or fax. An order can be
                                                made by telephone, fax or email.
190 Provide room for food delivery              A room should be provided for the delivery of
                                                organic foods
191 Meals on wheels                                                                                       V,                                         x
                                                                                                          L
192 Drive-up possibility for security service
    and delivery service
193 Delivery service that delivers without                                                                     V        V                   x        x
    recipient being present (Dropoff box,
    room)
                                                                                                          External        Housing Organisation          Ext SP &
                                                                                                                      C   G P S      Terms of Supply     Activity




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                    Service
194 Delivery order sent through refrigerator

195 Medication delivery
196 Messenger service                                                                                            V                                     x
197 Messenger service on bicycle                                                                                 V                                     x
198 Delivery of environmentally friends        e.g. organic foods                                                V                                     x
    products
199 Running personal errands                   e.g. going shopping, going to post office, dropping
                                               things off, delivering things, etc.
200   5.4. Other Logistics
201   Connection to public transport           e.g. direct supply of transport logistics
202   Sale of public transport tickets
203   Apartment exchange                       Swapping of apartments, e.g. for holidays.
204   Movers (for changing apartments)         People who carry your belongings, and organise
                                               the exchange.
205   6. Safety & Security
206   6.1. Building
207   Surveillance                             Surveillance by person (exterior or interior)
208   Evacuation lighting                      Lighting in the apartment that allows resident to find                     V, V, V, x                        x
                                               the entrance door (in case of fire and smoke)                              L L L

209 Fire alarm
210 Prevention of "fear rooms" (24 hour        A fear room is a place where people don't want to
    lighting)                                  go because it is dark, isolated, and possibly
                                               dangerous. For the sake of prevention of
                                               vandalism, these rooms can be prevented by
                                               construction measures and lighting.
211 Technical surveillance                     Building surveillance via movement sensor, and or,
                                               camera
212 Emergency generator
213 Video surveillance at building entrance
    with display in the apartment

214 Playground surveillance via camera with
    display for the parents
215 6.2. Apartment
216 Video surveillance of the apartment for Surveillance or control of the dwelling while
    security purposes                       unoccupied
217 Alarm systems for rent
218 Key drop-off service                    Key can be left a the porter or other person to be                   V,                                    x
                                            picked up by whoever is designated to pick it up.                    L

219 6.3. Persons
220 Emergency telephone for the elderly                                                                     V,                                         x
    (Germany: emergency amulet)                                                                             L
221 Security guard                             Security person who patrols the grounds and
                                               provides information
222   Separate walk and bike paths
223   Body guard                               can also act as an apartment care taker
224   Emergency telephone in general
225   Emergency telephone including the
      rescue of people
226   Emergency telephone in elevators for     Includes psychological help for the trapped people                         V   V   V       x            x    x
      rescue 24 hours
227   7. Supply & Disposal
228   7.1. Energy Supply
229   Energy efficient houses                  For new buildings: planning for energy efficient                           V           x       x        x
                                               houses with optimised thermal insulation and air
                                               circulation system.
230 Energy efficient appliances                Install water saving appliances and energy saving
                                               lamps.
231 Use of renewable energy                                                                                               V   V   V   x       x        x
232 Energy management and accounting           Optimisation of energy use and costs, accounting,
                                               distribution to residents. Energy accounting should
                                               be implemented. Either automatic or manual
                                               recording, and the results should be posted on the
                                               black board. The heating and energy contracts
                                               should be monitored regularly. Buildings with
                                               dwellings with separate heating units should be
                                               inspected for the possibility of installing central
                                               heating. Central heating facilities should be
                                               outsourced to a contractor who is interested in an
                                               efficient facility. The results of testing the potential
                                               savings through contracting should be passed on to
                                               residents to increase acceptance. With new
                                               buildings: mandatory energy pass from the first
                                               time of use.

233 Home Automation / Domotics             e.g. Temperature control with remote access.
234 Energy saving by using heat from waste
    water
235 Energy supply in general                                                                                     V,       V, V, V,        x            x2
                                                                                                                 L        L L L
                                                                                                      External       Housing Organisation         Ext SP &
                                                                                                                 C   G P S      Terms of Supply    Activity




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                    Service
236 Energy supply with renewable energy                                                                     V           V   V     x               x2
237 Energy supply by a district heating
    power plant
238 Separate wood cellar
239 7.2. Water Supply
240 Recording water usage per dwelling        Individual recording of water usage by apartment.
    (meter reading)
241 Billing cold water by unit consumed
242 Billing warm water by unit consumed     e.g. for district heating
243 Separate meter for watering of green
    space
244 Operation of a potable water processing
    plant
245 Operation of a central hot water supply

246 Well
247 Fountain
248 Rainwater collector and storage           Well and rainwater collection system for pond and
                                              garden watering.
249 Organic processing plant for grey water
    (only bath and kitchen, no sewage)

250 7.3. Waste Disposal
251 Billing trash bag by unit consumed                                                            L                                               x
252 Responsible person for the building
    waste management
253 Waste collection area for separate        There should be a separate area or small room for V,                                                x
    containers for recycling                  the waste containers in the apartment that is      L
                                              connected to a ventilation system. Four identical
                                              containers for paper, glass, plastic and other.
                                              These should easily be taken to the common waste
                                              room and be emptied and cleaned. The entrance to
                                              the waste collection room should be close to the
                                              main entrance of the building, and should be large
                                              enough to fit all garbage containers. A small fire
                                              proof waste paper container next to the mailboxes.
                                              The closest distance to dispose. A permanent
                                              guide to recycling should be posted on the waste
                                              room's door.

254 Separate days for collection of old                                                           V,                                              x
    furniture, etc, and hazardous waste                                                           L
255 Building waste pipe                                                                           V         L                                     x
256 Waste disposal in general
257 Place for garage sales
258 Organising an annual garage sale

				
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