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Draft Confidence Action Plan Ref Action Progress Lead Chief

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					                                                              Draft Confidence Action Plan

Ref                      Action                                  Progress                Lead Chief       Action Lead     Timescales    RAG
                                                                                           Officer                                     status

                                                      1. Community Engagement to Build Confidence
1.1   Development of a corporate, 'plain English',                                      DCC              Ch Supt Nick
      language and remove references to                                                                  Holmes/
      acronyms-application for Crystal Mark.                                                             Corporate
      Definition of some terms need to be                                                                Communications
      considered.
      http://www.plainenglish.co.uk/

1.2   Development of a matrix outlining what                                            DCC              Ch Supt Nick
      engagement currently takes places and with                                                         Holmes
      whom to ensure engagement with a true
      cross section of the community.

1.3   Role of new Police Officers - new recruits to                                     Director of HR   Head of HR
      be placed into neighbourhood policing rather
      than on to response. This will allow the
      development of engagement skills at an early
      stage in their career.

1.4   Policing message boards - use LCD plasma                                          Director of      Tim Wendels/
      screens in public areas to promote                                                Finance/DCC      Corporate
      Nottinghamshire Police messages.                                                                   Communications
      Incorporate into 3rd party screens, such as
      Victoria Centre.




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Ref                       Action                                     Progress                Lead Chief    Action Lead     Timescales    RAG
                                                                                               Officer                                  status

                                                          1. Community Engagement to Build Confidence
1.5    Develop an internal communications strategy.                                         DCC           Corporate
       Need to encourage staff to pass on positive                                                        Communications
       messages to reduce the fear of crime and
       increase confidence.


1.7    Inform the communities about police officer                                          ACC T/DCC     Divisional
       and frontline staff visibility - include                                                           Commanders/
       information about where we are and where                                                           Corporate
       we have been so that they know we are                                                              Communications
       visible. Develop the use of
       leaflets/newspapers as a key delivery
       mechanism.

1.8    Audit of police vehicles - determine if more                                         Director of   Lucas Ortega
       police vehicles can be marked to increase                                            Finance
       visbility.

1.9    Research to be carried out to ensure that                                            DCC           Ch Supt Nick
       local police meetings meet the needs of the                                                        Holmes
       commnuity in relation to timing & location
       through use of surveys.

1.10   Ensure that monthly opportunities for                                                ACC T         Divisional
       engagement are created at neighbourhood                                                            Commanders
       level to allow people to engage with their local
       policing team.




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Ref                     Action                                  Progress                 Lead Chief    Action Lead      Timescales    RAG
                                                                                           Officer                                   status

                                         2. Diverse Groups - understanding their needs to improve confidence
2.1   Co-ordinate the information we already have                                       DCC           Ch Supt Nick
      as a force in relation to diverse groups to                                                     Holmes
      develop a thorough understanding of the
      whole community & understand how they
      want us to engage with them through
      feedback to NHP teams and survey work
      (linked to 2.3).

2.2   Publicise what we are doing about issues                                          ACC T         Divisional
      raised by diverse groups. How we are                                                            Commanders/
      listening, what we are doing, and ensure                                                        Departmental
      consistent communications regarding this. To                                                    Heads
      be included within the communications
      strategy.

2.3   Develop a process of obtaining feedback                                           ACC T         Divisional
      from Neighbourhood Policing officers about                                                      Commanders
      the community and what they want from us
      (linked to 2.1).

2.4   Develop use of new media, such as Twitter,                                        DCC           Corporate
      and Facebook.                                                                                   Communications

2.5   Volunteers - develop our relationship with                                        ACC T         Ch Insp Molloy?
      volunteers to improve working practices to
      build public confidence.




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Ref                       Action                                       Progress                 Lead Chief       Action Lead   Timescales    RAG
                                                                                                  Officer                                   status

                                                     3. Marketing our successes - developing the opportunities
3.1   Develop internal & external marketing                                                    DCC           Corporate
      campaigns to target the wider community in                                                             Communications
      Notts. Need to market the positive work &
      inform people about reductions in crime, how
      we are doing what the public tell us they want
      etc. Include within the communications
      strategy.

3.2   Develop corporate branding for the force as a                                            DCC           Corporate
      whole (including branding - Policing for You).                                                         Communications


3.3   Develop a proactive approach to                                                          DCC           Corporate
      Nottinghamshire Police news to get ahead of                                                            Communications
      the media (eg of burglary figures published by
      Insurance Companies).

3.4   Presentation of frontline staff - leaders need                                           ACC T         Ch Supt John
      to ensure discipline of frontline staff in relation                                                    Busuttil
      to dress and overall appearance.

3.5   Communicate the Vision when the force is                                                 DCC           Corporate
      holding a conference at an external venue by                                                           Development
      displaying Policing for You stands in foyers
      (such as at SBR).




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Ref                      Action                                     Progress                 Lead Chief       Action Lead     Timescales    RAG
                                                                                               Officer                                     status

                                                  3. Marketing our successes - developing the opportunities
3.6   Revise and update the force website. Ensure                                           DCC              Corporate
      that this is continually monitored to ensure                                                           Communications
      that it is up-to-date with information about
      Safer Neighbourhood Teams for the
      community to inform people about their local
      policing team.

3.7   Develop a forcewide poster campaign, via the                                          DCC              Corporate
      Marketing Manager, to enhance the                                                                      Communications
      knowledge of communities regarding details
      of their local Safer Neighbourhood Teams.

3.8   Develop the force retention policy for police                                         Director of HR   Personnel
      officers and PCSOs and attain at least the
      minimum standards set out in the Casey
      Report in respect of retention of
      neighbourhood officers.

                                                                       4. Partnerships
4.1   Develop a combined approach to                                                        ACC C            Ch Supt Helen
      communications. Communicate successes of                                                               Jebb
      partnership working to the community and
      inform them about what other agencies can
      offer.

4.2   Share good news with partners so that                                                 ACC C            Ch Supt Helen
      positive message spread. Include the Special                                                           Jebb/Corporate
      Constabulary in communications messages.                                                               Communications




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Ref                       Action                         Progress             Lead Chief    Action Lead    Timescales    RAG
                                                                                Officer                                 status

                                                           4. Partnerships
4.3   Explore the possibility of joint reward and                            DCC           Ch Supt Nick
      recognition with our partners -                                                      Holmes
      commendation ceremonies.


4.4   Crime prevention - long-term view to be                                ACC C         CYRR
      agreed with partners on Safer by Design to
      reduce insecurity levels, & therefore lead to
      reductions in crime.

4.5   Develop partnership structures with other                              ACC C         Ch Supt Helen
      agencies (such as the CPS, Courts, and                                               Jebb
      Probation) by sharing information on victim
      and witnesses to get an informed view of
      confidence.

4.6   Fully embed the Policing Pledge, through                               ACC T         Ch Insp Paul
      work with our partners and measure, on a                                             Burrows
      local level, the trust & confidence outcome
      from the individual SNTs.

4.7   Collate work already undertaken by other                               DCC           Corporate
      agencies (i.e surveys) to get the maximum                                            Development
      overall perspective across criminal justice
      agencies and our partners to understand
      public confidence & satisfaction.
4.8   Develop the intelligence-led approach to                               ACC C         Ch Supt Helen
      partnership work, using best practice, to                                            Jebb
      services to ensure that the right resources
      are in the right areas, to increase visbility of
      the agencies.




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Ref                       Action                                  Progress                    Lead Chief      Action Lead   Timescales    RAG
                                                                                                Officer                                  status

                                                          5. Frontline service (quality) delivery
5.1   Fully embed neighbourhood policing in each                                            DCC/ACC T        Ch Insp Paul
      local area via the joint delivery group.                                                               Burrows

5.2   Deliver high visibility policing through targeted                                     ACC T            Divisional
      operations, taking advantage of marketing                                                              Commanders/
      and partnership opportunities where                                                                    Departmental
      appropriate.                                                                                           Heads

5.3   Continually review activity to keep victims of                                        ACC T            Divisional
      crime informed of progress with their                                                                  Commanders
      investigation (see point 9 of the Policing
      Pledge).

5.4   Develop existing first and second line                                                Director of HR   Sue Parry
      supervisor training to improve the quality of
      supervision.

5.5   Develop first & second line supervisor ability                                        DCC              Supt Brian
      to handle complaints.                                                                                  Beasley

5.6   Capture organisational learning with a view to                                        DCC              Karen Sleigh
      adjusting processes etc using the lessons
      from this.




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Ref                       Action                                Progress                    Lead Chief      Action Lead        Timescales    RAG
                                                                                              Officer                                       status

                                                        5. Frontline service (quality) delivery
5.7    Develop work with partners make best use of                                        ACC T            Supt David
       overall resources in relation to incident                                                           Walker
       management.
5.8    Consider NVQ qualifications for front counter                                      Director of HR   Head of HR
       staff focusing on customer service.

5.9    PCSOs - set a standard to ensure that they                                         ACC T            Divisional
       are appropriately tasked, deployed, &                                                               Commanders
       supported.

5.1    Embed the standards of the National Code of                                        ACC T            Head of CJ
       Practice for Victims of Crime.

5.11   Maximise the time officers spend on patrol in                                      ACC T            Divisional
       order to increase visibility.                                                                       Commanders

5.12   Review structures and processes in relation                                        ACC C            Det Ch Supt
       to dealing with serious & organised crime to                                                        James
       provide the requisite capacity & capability,
       along with utilising the range of technical &
       conventional investigative techniques to
       tackle modern day criminality.
5.13   Develop force undertsanding of the problem                                         ACC T            Divisional
       of anti-social behaviour & the impact this has                                                      Commanders &
       on confidence, working with partners to                                                             Partners (Ch Supt
       examine hotspots and repeat offences.                                                               Jebb)




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Ref                       Action                                Progress                    Lead Chief    Action Lead   Timescales    RAG
                                                                                              Officer                                status

                                                        5. Frontline service (quality) delivery
5.14   Review governance arrangements, line of                                            ACC C          Det Ch Supt
       accountability, & ensure that a co-ordinated                                                      James
       response to serious & organised crime exists
       between divisions, specialist departments, &
       between partner agencies.

5.15   Conduct an internal audit of the Safer                                             ACC T          TBA
       Neighbourhood Teams to ensure corporacy
       (e.g. engagement plans, recoding of
       engagements in neighbourhood profiles &
       stored electronically on PPaCT, identify local
       priorities, ensure SNT posters are in place, &
       check that each neighbourhood has a current
       reassurance deployment patrol plan).
       Evaluate through market research & mystery
       shopper audits.


                                                         6. ACPO Citizen Focus Hallmarks
6.1    Communication to be sent to all staff to                                           DCC            Corporate
       inform them of the difference between the                                                         Development
       Policing Pledge, Confidence Strategy, Citizen
       focus Hallmarks, and the Policing for You
       Vision.

6.2    Organise briefing sessions for sergeants/first                                     DCC            Corporate
       line supervisors regarding the Vision,                                                            Development
       Hallmarks etc.




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Ref                     Action                            Progress                Lead Chief       Action Lead      Timescales    RAG
                                                                                    Officer                                      status

                                                     6. ACPO Citizen Focus Hallmarks
6.3   Develop the Citizen Focus Hallmarks as a                                   DCC              Corporate
      force wide business process & align each                                                    Development
      Hallmark with the themes within the Policing
      for You Vision.

6.4   Ensure that the Citizen Focus Hallmarks are                                DCC              Ch Supt Nick
      included within the Force FOCUS process.                                                    Holmes


6.5   Repeat the staff perception survey and                                     Director of HR   Dominique Black
      measurement the change from the previous
      one.
6.6   Develop a comprehensive HR/People                                          Director of HR   Head of
      strategy.                                                                                   Personnel




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