Strategic Planning Samples for Clubs

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					Settlement and Public Libraries:
                         Titulo de
     Initiatives and Potential

               la presentacion
Laura Heller and Susan MacDonald
OCASI Executive Directors‟ Forum
 Tuesday October 21, 2008 7:30-8:30
        Session Objectives
   Share information about a new settlement sector
   Review and consult with the settlement sector on its
   Provide a rationale for Executive Directors to share
    information with their staff about LSP and facilitate
    client referrals
   Consider program expansion
   Consult with settlement sector about evaluation
Overview of Presentation
   Overview of international efforts of public library
    initiatives in diverse communities
   Newcomer information needs and information
    seeking practices
   Partnership opportunities
   Overview of LSP (history and current developments)
   Evaluating impact of information services to
    Overview: Introduction
   Review Canadian experience and LSP in particular
    in light of overall response of the public library
    sector to address the changing constituencies of
   Touching on some US, British and Canadian
    experiences as samples of relevant approaches
   International Federation of Library Associations
    (IFLA) also taking leadership in developing
    resources, strategies and professional
    development opportunities
             Strategic Context
Overall numbers of migrants have increased internationally
which has engendered academic and policy debate around
the following concepts:
        social capital and civic participation
        integration and social cohesion

“The challenges posed by these concepts and by rapid
change means there is an urgent need for local councils
and other organisations to think, plan and deliver more
collaboratively, and to share good practice more effectively
– and they need support to do so.”
         Role of Public Libraries
But why is this relevant to public libraries?
   Vital and well established community asset
   Bring people together in context of community interaction
    and often development
   Provide access to reading, learning, information and
   Support formal and informal skills development
   Gateways to knowledge and their resources provide for
    individual and shared discovery and empowerment.
Examples of Library Services to
  Newcomers: United States
    Provided services and resources to newcomers since
     the late 19th century
    Traditional departments have expanded to include
     multilingual services, collections, and programs
    Introduced „New Immigrant Centers‟
    Post 9/11 focus on public libraries‟ role in integrating
     New immigrants into American culture: “New
     Americans Library Initiative”
Examples of Library Services to
    Newcomers: Canada

    Social inclusion – removing barriers to full participation in
     all aspects of Canadian society – rather than integration

    Programs and services in Canada‟s public libraries reflect
     new social inclusion principles

    Working Together initiative (2005-2008):
Overview: Examples of Library
 Services to Newcomers: UK
    Welcome To Your Library
    a ground-breaking project in the UK connecting
     public libraries with refugees and asylum seekers
    developed major tools, practices, and an active
     communication tool (its listserv) shared throughout
     the UK and elsewhere
   Research on Immigrants’
    Information Practices

What are the information needs, pathways/sources, and
barriers to information experienced by immigrants
throughout the settlement process?

Report authors:
Professor Nadia Caidi, Doctoral students: Danielle Allard and
Diane Dechief, University of Toronto, Faculty of Information
    New Immigrant Information
   Language information (e.g. translation and interpretation
   Pre-migration information
   Employment information, such as job search skills
   Housing information
   Information about making connections in the community
    (e.g. professional associations, volunteer opportunities)
   Information about new culture and orientation to
    „Canadian life‟
Longer Established Immigrants’
     Information Needs:
      Health and employment information
      Educational information
      Political information and current events
      Language learning information (e.g. ESL)
      Information about transportation
      Information about identity construction (e.g. how
       to position themselves vis-à-vis Canadian society)
      Information about culture/religious events
Information Pathways/ Sources of

    Family and friends, local and transnational
    Media sources such as newspapers and the Internet
    Organizations such as community centres and
     settlement agencies
    government
Barriers to Accessing Information
          for Newcomers:
    Language (e.g. fear of speaking English)
    Suspicion or mistrust of authority
    Isolation and feeling like an outsider
    Using children to find information
    Lack of familiarity with Canadian information
    Cultural differences
    Not knowing how to ask for services
         Information Practices
Information practices = An umbrella term that captures
the complex ways that individuals actively or indirectly look
for information to help them make sense of their lives.

     Everyday Life Information seeking (ELIS) (Savolainen
     Habitual, non-rational, multiple goals
     Newcomers need to establish new patterns and
      information sources in a „culturally alien information
      environment‟ (Mehra & Pappajohn 2007)
        Information Poverty
Information poverty = Lacking necessary resources
such as adequate social networks and information finding
skills that enable everyday information seeking.

Are new immigrants information poor?
   Need basic information for survival Limited local

     social networks
   Little knowledge of the Canadian information

   But…typically new immigrants have high levels of

     education and often have non-local or transnational
     social networks
Benefits of Partnering with
   Offer programs that target newcomers
   Community Information & Referral Services
   Adult Education & Literacy
   Multilingual Collections
   Other Resources
    Library Programming for
   1x1 tutoring – ESL, literacy, citizenship help
   ESL classes
   Computer classes – ESL and other languages
   ESL story time for pre-schoolers and parents
   orientation sessions on healthcare, job search, how to
    obtain a driver‟s license
      Library Collections for
   Multilingual collections in first language (books and
   English books that are easy-to-read
   Newspapers and magazines – foreign and local
   Dual language materials especially for young people
   Tools such as bilingual dictionaries
Library Services for Newcomers

    Data bases
    Internet service and some training on how to use it
    Research services and assistance to support adult
     education, community programs, employment efforts
     (self employment etc)
 Community Information &
Referral Services in Libraries
   Public libraries have provided community information
    and referrals since the 1970s
   Developed electronic databases that later became
    networked with other libraries and organizations
 an example of such an initiative
Adult Education & Literacy in
    Libraries have a long history of partnering with literacy
    Offer 1x1 tutoring integrating citizenship information &
    Story time programs develop pre-literacy skills in pre-
     school children and also offer adults opportunity to
     practice English
         Libraries Inclusion of
How can libraries ensure that their traditional programming is
truly inclusive?
      Opportunities for communities and libraries to extend the
       reach and participation in such library-driven activities such
       as book reading clubs, local history, etc.
      Newcomer involvement in such areas as participating in
       collection development
      Strategic planning and other decision making processes to
       include newcomers
There are numerous well-documented examples of public libraries
as providers of services for culturally diverse communities.

Services for approach usually includes:
  Collections in different languages

  Internet access enabling library users to keep in touch with

   what is happening in other countries.
  Programs targeted at specific underserved groups in such a

   way that they are seen as a separate “add-on” rather than part
   of core services
  Programs often have been over-dependent on the commitment

   of specific individual members of library staff

The approach adopted has tended to be service-led, rather
than transformational.
From dream to reality - LSP

   Given the potential for settlement sector /
    public library partnerships to improve
    settlement and long term quality of life of
    immigrants, what is LSP and how is it
Some background information
LSP grew out of the Settlement Workers in Schools initiative.
 The Settlement Workers in Schools (SWIS) Program is a very unique

  partnership model first piloted in 1999 that involves the participation of
  settlement agencies, school boards and CIC.
 The program reaches out to newcomer families by placing settlement

  workers in elementary and secondary schools. By placing settlement
  services where all school-aged children must go, we are able to reach a
  greater number of newcomers than through traditional points of service.
 During the summer months when school is out, settlement workers

  needed to find other places in the community where they could deliver
  services. The library became a popular spot for SWIS workers.
 Libraries saw the benefit of having settlement workers in the library

  year-round, not just during the summer and thus, LSP was born.
       Rationale for LSP
Like SWIS,
LSP brings
workers to
where clients
                             LSP in CIC
   LSP derives its funds from ISAP A funds.
   ISAP A includes the following services:
        Initial needs assessment
        Information and orientation
        Interpretation and translation
        Referral to appropriate community resources
        Solution-focused counselling
        Employment-related services
   ISAP A is delivered by over 160 service providing organizations (SPOs)
    across Ontario – both ethno-specific and multi-ethnic organizations
   60% of SPOs are located in Toronto
   Over 200,000 clients were served in 2007
   Other initiatives that receive funding through ISAP A include:
        SWIS, ELT, JSW, etc.
LSP Enhances the Settlement Sector’s
 Service Delivery Options and Reach

Traditionally CIC funded services are available to
   Permanent Residents
   Protected Persons
   Persons whose applications for Permanent Resident status have been
    approved in principle
   Live-in caregivers (ISAP services only)
   Canadian citizens and refugee claimants are not eligible clients.

However, LSP expands eligibility
   Co-funding allows for access by non eligible CIC clients. LSP is
    considered to be a co-funded project because of the non monetary in-
    kind contributions the library provides.
   Provides another and very public venue to promote and deliver
    settlement services
             LSP History

LSP was first piloted last year in three library

      Toronto Public Library (7 branches)

      Hamilton Public Library (3 branches + the

      Ottawa Public Library (7 branches)
                   History of LSP
Based on the initial success of the pilot, LSP is now in
expansion mode in Toronto (to 19 branches) and is just getting
off the ground in:
       Windsor (3 branches)
       London (4 branches)
       Kitchener (2 branches)
       Waterloo (2 branches)
       Brampton (2 branches)
       Vaughan (1 branch)
       Richmond Hill (1 branch)
       Markham (2 branches)
Languages and Communities
      of LSP Service
           Pilot Communities
Hamilton    SISO
            Ottawa Community Immigrant
Ottawa                                     Main
                 Services Organization
            Lebanese & Arabic Social
Ottawa                                     North Gloucester
                 Services Agency
Ottawa      Somali Family Association      Alta Vista
            Lebanese & Arabic Social
Ottawa                                     Centennial
                 Services Agency
            Lebanese & Arabic Social
Ottawa                                     Greenboro
                 Services Agency
            Conseil Economique et Social
Ottawa                                     St Laurent
                 d'Ottawa Carleton
            Conseil Economique et Social
Ottawa                                     Orleans
                 d'Ottawa Carleton
            Ottawa Chinese Communty
Ottawa                                     Main and Nepean Centrepointe
                 Service Centre
            Lebanese & Arabic Social
Ottawa                                     Elmvale
                 Services Agency
     City             Name of SPO                       Library Branch
Toronto     Catholic Cross Cultural Services   Agincourt
                                               Flemingdon Park
Toronto     Thorncliffe Neighbourhood Office
                                               Thorncliffe Park
Toronto     YMCA Newcomer Services             Toronto Reference
Toronto     Kababayan                          Parkdale
Toronto     North York Community House         York Woods
Toronto     Rexdale Women's Centre             Albion
                                               Albert Campbell
            Centre for Communication &
Toronto                                        Bridlewood
            Information Services
Toronto     CultureLink
Toronto     Rexdale Women's Centre             Richview
Toronto     Thorncliffe Neighbourhood Office   Parliament
            Working Women Community
Toronto                                        Bloor/Gladstone
Toronto     YMCA Newcomer Services             Centennial
Toronto     Culture Link                       Lillian H. Smith
                     New Communities
Brampton         Brampton Multicultural Centre
                                                                   South Fletcher's
                                                                   Forest Heights (K)

Kitchener-                                                         Main (K)
                 K-W Multicultural Centre
      Waterloo                                                     McCormick (W)
                                                                   Main (W)
London           Centre for Life Long Learning & LUSO              Beacock
London           South London Neighbourhood Centre                 Jalna
London           London Cross Cultural Learner Centre              Central
London           London Cross Cultural Learner Centre              Sherwood
Windsor          New Canadians' Centre of Excellence Inc.          Forest Glade
                                                                   Central (Richmond Hill)
                                                                   Thornhill Community Centre
York Region      Catholic Community Services of York Region
                                                                   Maple (Vaughan)
York Region      Centre for Communication & Information Services   Milliken Mills (Markham)
   Total of 49 branches served by 23 agencies
   11 communities participating (3 pilot and 8 new) each
    represented by one public library system (11 systems)
   Pilot phase consisted of 12 agencies serving 20 branches
   Expansion represents a doubling of total numbers and tripling
    of the number of communities involved
     What Does LSP Do?
   One-on-one service
   Group programs (information sessions and also
    places to facilitate community interaction –
    conversation circles, etc)
   Outreach (to promote the program and increased
    understanding of public libraries and what they offer)
   Supports information sharing and progress of two
    sectors both committed to information service,
    education, and community development
             Structure of LSP
(like SWIS, a partnership model of service delivery)

   Next steps for LSP include further developing the
    program in the current 11 communities
   Looking for new programming opportunities (new
    activities, new branches and new communities)
   Capacity building through training, sharing best
    practices, etc.
   Evaluating the program

Open discussion about the experiences of
participants in evaluating information
services and what might be something we
could review for LSP?
         What you can do

   Keep informed
   Share information about LSP with staff and
    settlement sector colleagues
   Consider becoming an agency partner as the
    program expands
Thanks and keep in touch!

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