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					            The National Citizen Survey™



          LOWER PROVIDENCE
          TOWNSHIP, PA
                                     Summary of Findings
                                     September 2008


Survey conducted by: National Research Center, Inc. • 3005 30th St. • Boulder, CO 80301 • (303) 444-7863 • www.n-r-c.com
    The National Citizen Survey™




 The National Citizen Survey™ (The NCS)
 Background
     ICMA/NRC initiative
         Turnkey omnibus citizen survey service
         Benchmark comparisons
         Over 160 participants in The NCS in over 40
          states
         Over 500 jurisdictions in full database




National Research Center, Inc.                          2
    The National Citizen Survey™




 Primary Purposes of Survey

  To assess resident satisfaction with
   community characteristics and amenities
  To help evaluate Lower Providence local
   government
         Using               comparisons to other jurisdictions
     To determine resident participation in local
      activities


National Research Center, Inc.                                     3
  The National Citizen Survey™




Uses of Survey Results
                                                     Monitor
                                                    trends in
                 Results can                        resident
                                                     opinion
                 be used to:

                                                    Measure
                                                  government
                                    Inform        performance
                                 budget, land
                 Benchmark       use, strategic
                   service         planning
                   ratings         decisions


National Research Center, Inc.                                  4
    The National Citizen Survey™




 Study Methods
     Mailed survey to approximately 1,200
      residents
         340 households returned the survey
         29% response rate

     Margin of error
         +/-         5% for any given percentage point




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   The National Citizen Survey™




Quality of Community
                                                                                   Populations less
                                                                                    than 40,000 in
                                        Excellent                  Good                the East

  The overall quality of
life in Lower Providence          22%                         61%                         Similar


Your neighborhood as a
     place to live                  36%                             51%                   Above


 Lower Providence as a
                                  26%                            63%                      Similar
     place to live


                             0%           25%                50%             75%   100%
                                                    Percent of respondents



               All Above the
           National comparison

National Research Center, Inc.                                                                        6
    The National Citizen Survey™




 Likelihood of Remaining in Community
 and Recommending Community        National
                                                  Benchmark
                                                  Comparison


                     Recommend living in
                     Lower Providence to    89%     Above
                     someone who asks


                     Remain in Lower
                     Providence for the     88%     Similar
                     next five years



  Percent responding (Very + Somewhat) Likely

National Research Center, Inc.                                 7
  The National Citizen Survey™




Community Characteristics
                                                            National
Animal control                                    69%      Benchmark
                                                           Comparison
Snow Removal                                      68%

Variety of housing options                        64%

Quality of new development in township            64%
                                                           Above
                                                            the
Street repair /maintenance                        60%
                                                          benchmark
Availability of affordable quality housing        43%
                                                          Also rated above
                                                          when compared to
Code enforcement                                           Populations less
                                                  50%     that 40,000 in the
(weeds, abandoned buildings, etc)
                                                                 east
               Percent responding "excellent" or "good"
National Research Center, Inc.                                                 8
  The National Citizen Survey™




Community Characteristics
                                                                              Populations
                                                                National
                                                                            less than 40,000
                                                               comparison
                                                                               in the East


   Place to work                                      66%         Abov            Abov
                                                                   e               e

   Overall quality of business and service                                     Comparison
   establishments in Lower Providence
                                                      60%        Similar       not available




   Shopping opportunities                             54%         Abov            Abov
                                                                   e               e


   Employment opportunities                           42%         Abov          Similar
                                                                   e


                                 Percent responding "excellent" or "good"
National Research Center, Inc.                                                                 9
    The National Citizen Survey™




 Township Services
                                                     Highest Rated
             Fire                  Ambulance/
           services                  EMS
                                                     Police
                                    services        services                 Township
                                                                               parks
             98%                     97%
                                                    91%
                                                                               88%


         Percent responding "excellent" or "good"         = national benchmark comparison

                                                          = Populations less than 40,000 in the East



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    The National Citizen Survey™




 Township Services
               Lowest Rated

                                                   Preservation                Traffic signal
                                                    of natural                    timing
                                    Land use,         areas
        Services to
                                   planning and   such as open space,
        low-income                                  farmlands, and
                                      zoning
          people                                      greenbelts
                                                                        47%
           38%                       40%


        Percent responding "excellent" or "good"          = national benchmark comparison

                                                          = Populations less than 40,000 in the East

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  The National Citizen Survey™




Government Performance                                          National
                                                               comparison
                                                                              Populations
                                                                            less than 40,000
                                                                               in the East


 Overall image or reputation of
 Lower Providence
                                                       70%        Similar        Similar



 Value of services for the taxes                                  Below          Below
 paid to Lower Providence
                                                       50%

 The overall direction that                                        Below         Below
 Lower Providence is taking
                                                       49%

 Job Lower Providence government                                   Below         Below
 does at welcoming citizen involvement
                                                       40%


                                 Percent responding "excellent" or "good"
National Research Center, Inc.                                                             12
  The National Citizen Survey™




Lower Providence Employees
                                                Excellent             Good


           Knowledge             29%                    48%



     Responsiveness                36%                      42%



               Courtesy            38%                        45%



 Overall impression              33%                        45%


                            0%         25%            50%             75%    100%
                                             Percent of respondents

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  The National Citizen Survey™




Ratings of Nuisance Problems
                                      Not a problem   Minor problem   Moderate problem    Major problem




  To what degree, if at all,
 are run down buildings,
 weed lots or junk vehicles           21%                   45%                     30%           5%
    a problem in Lower
        Providence?




                                 0%           20%         40%          60%          80%          100%


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                                 The National Citizen Survey™




         Public Safety
                                                           Neighborhood   Downtown

                                                                                     From Violent
                                                                                                     90%
Felt “very” or “somewhat” safe




                                                                97%                     Crime
                                        During
                                                                            95%
                                        the day


                                                                                     From Property
                                                                                        Crime
                                                                                                     74%
                                                                87%



                                                                                         From
                                          After
                                                                                     Environmental   64%
                                                                            77%        Hazards
                                          dark


National Research Center, Inc.                                                                             15
  The National Citizen Survey™




Community’s Natural Environment
                                                   Excellent                Good

              Cleanliness of Lower Providence   13%              57%


  Quality of overall natural environment in
                                                13%             52%
              Lower Providence


 Preservation of natural areas such as open
                                            10%           37%
      space, farmlands and greenbelts


                                  Air quality 9%           46%


                                              0%        25%           50%      75%   100%
                                                           Percent of respondents

National Research Center, Inc.                                                              16
  The National Citizen Survey™




Support for Funding:
  Programs for teens                                                     97%

  Programs for seniors                                                   96%

  Preserving open space                                                  95%
  "Growing greener" initiative (such as alternative
  fuel vehicles and renewable energy)                                    93%

  Building projects for Parks and Recreation                             92%

  Acquiring open space                                                   89%
                   Percent Responding “Strongly” or “Somewhat” Support
National Research Center, Inc.                                                 17
  The National Citizen Survey™




Support for Raising Taxes to Fund:
  Preserving open space                                                  69%

  Programs for teens                                                     68%

  Building projects for Parks and Recreation                             66%
  "Growing greener" initiative (such as alternative fuel
  vehicles and renewable energy)                                         66%

  Programs for seniors                                                   64%

  Acquiring open space                                                   51%
                   Percent Responding “Strongly” or “Somewhat” Support

National Research Center, Inc.                                                 18
  The National Citizen Survey™




A Single Zip Code
                                       To what degree do you

       56%
      strongly or somewhat support
                                     support or oppose a single
                                     Township-wide zip code for
                                         Lower Providence?




                                         45%
                                        strongly or somewhat oppose



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    The National Citizen Survey™




 Lower Providence Action Chart

                   National        Key Driver Analysis (KDA)
                  Benchmark           •Cornerstone of customer
                 Comparisons          satisfaction research in the private
                                      sector
                                      •Tells what service evaluations
                 “Key Drivers”
                                      best predict how well you do
                                      overall
                                      •Focuses managers and staff on
                                      activities that could “get the most
                                      bang for the buck”




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  Action Chart




                                                                                              Overall Quality of Lower Providence Township
                  Community Design                   Recreation and Wellness
            Planning               Animal           Township                    Recreation
           and zoning              control            parks                     programs
             Code                   Street            Library
          enforcement               repair
           Economic                 Snow
          development              removal
              Street                Street                 Civic Engagement




                                                                                                                  Services
             lighting              cleaning
          Traffic signal                                             Public
             timing                                               information



           Environmental Sustainability                         Public Safety
          Preservation of                          Emergency                      Police
                                   Recycling
           natural areas                          preparedness                   services
             Garbage                Sewer            Traffic                       Fire
             collection            services       enforcement                    services
                                    Storm
                                   drainage                                       EMS




                                                                  Legend
                                                 Above            Similar to        Below
                                               Benchmark         Benchmark        Benchmark

                                                                  Key Driver
    The National Citizen Survey™

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    The National Citizen Survey™




 Conclusions
                                                           Strengths

               Civic                        Community           Overall service
            engagement                        quality             provision


                               Challenges


            Economic
           Sustainability
                                            Public Trust        Transportation



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    The National Citizen Survey™




 Possible Next Steps


   Policy                          Focus      Staff
 exploration                       groups   workshop
   survey




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            The National Citizen Survey™



                                     Questions

                                                                                       Thank You!


Survey conducted by: National Research Center, Inc. • 3005 30th St. • Boulder, CO 80301 • (303) 444-7863 • www.n-r-c.com

				
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