Consumer Credit Counseling San Antonio

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					                        HURRICANE KATRINA INFORMATION

LOCAL RESOURCES (San Antonio area)



     FEMA has begun the distribution of debit cards at the Kelly USA shelters today, 9/9/05.
     They will continue the distribution at the rest of the shelters in San Antonio over the next few
     days. Only shelter evacuees are eligible at this time. Households will be receiving
     expedited assistance of $2000 per household. Persons receiving the debit cards are
     encouraged to keep their cards, even though they have a $0 balance, as they may be
     eligible for additional long term assistance. Non-sheltered evacuees will not be issued
     debit cards at the shelters, so do not send them there.

     Non-Sheltered Evacuees wishing to apply for FEMA assistance should call 1-800-621-
     FEMA to register. The evacuee will need to have a bank account, and FEMA will deposit
     their funds into it.

     Debit cards will be issued with a Personal ID Number (PIN). Within 24 hours after card is
     issued, FEMA assistance is awarded. Only one debit card will be issued per household.

     Once they have a debit card, they:
            should keep it and the PIN # secure
            may use the card at ATMs and with vendors who accept MasterCard
            may use it for emergency purchases, such as disaster related supplies, food,
              clothing and lodging
            should not throw the card away after the balance is 0. FEMA will use the card for
              any additional assistance the applicant may be eligible to receive.


     The American Red Cross is distributing benefit cards to persons from Louisiana, Mississippi,
     Alabama or Georgia’s disaster areas. A toll-free number has been set up to provide
     financial resources and referrals: 1-800-975-7585. The Red Cross is providing
     emergency financial assistance based on family size, for those who lived in Zip
     Codes hardest hit by hurricane Katrina.

CASE MANAGEMENT SERVICES: are available to individuals/families who are evacuees
of Hurricane Katrina and who wish to remain in San Antonio. The City of San Antonio,
SAHA, Family Service Association, and Catholic Charities will provide case management
services to both sheltered and non-sheltered evacuees including assistance in locating
housing, employment, furniture, household items, etc. Case managemen t services begin
at Kelly USA, Bldg. 171 this week (week of Sept. 12 th).
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are enrolled in San Antonio: The Methodist Children’s Home has resources available for families
who are transitioning into our community. Call 733-3904 for more information.

IDENTIFICATION CARDS: The Texas Department of Public Safety at 6502 S. New Braunfels is
issuing Texas ID cards to evacuees from Louisiana, Mississippi and Alabama.


      Evacuees who have not processed at Kelly USA: must call FEMA at 1-800-621-3362 to
      register. This includes all evacuees who are staying in San Antonio, but not at a shelter.

      Directions to Kelly USA Emergency Shelter:
      US 90, exit Gen Hudnell, Gen. Hudnell to 2nd Traffic Light (Cricket), Left on Cricket to SAPD
      Check Point, Park in Lot left of SAPD Check Point, Sign-in at Red Tent

      SPECIAL NEEDS SHELTER: Four special needs shelters have been opened in
      San Antonio. All intake of evacuees with special needs will be at Kelly USA
      Emergency Shelter.

Persons with Disabilities: San Antonio Independent Living Services has begun an Emergency
Assistance Project for helping persons with disabilities who are victims of Hurricane Katrina.
Please call SAILS at 281-1878.

TRANSPORTATION – Catholic Charities will arrange for transportation by air, bus or train
for those evacuees wishing to leave San Antonio. Catholic Charities is manning a desk at
Kelly USA Bldg. 171.


      Most of the shelters in San Antonio have HHSC/Food Stamp eligibility offices open. If
      a caller is not presently in one of the shelters, the San Antonio Food Bank Outreach
      program can help them to apply for food stamps. The Food Bank phone number is 210-

      For Louisiana evacuees not already receiving food stamps or WIC, they can go to Any
      Office of Eligibility Services (TDHS) in Texas and apply for expedited benefits. Their benefit
      will be expedited regardless of previous receipt of benefits in another state, and regardless
      of eligibility factors. To locate nearest Office of Eligibility Service visit
      For Louisiana evacuees already receiving food stamps/WIC, the State of Louisiana has
      authorized the use of their food stamp card/WIC in Texas starting September 1, 2005. If
      they do not have their food stamp card, they will need to get a replacement card from any
      local Office of Eligibility Services (TDHS).

      To get a replacement WIC card, call 1-800-942-3678 for the nearest office.


KATRINA INFORMATION                                    4:05:51 PM        11/14/2010
    The San Antonio Housing Authority is assisting families displaced by Hurricane
    Katrina. If a family or individual was receiving federal housing assistance at the time
    of the hurricane, contact the Emergency Response Hotline at 477-6789. For those
    persons outside of San Antonio, there is a website to help locate the nearest housing

    The Children’s Shelter of San Antonio is ready to provide foster care placement
    for children whose parent(s) are unable to care for them temporarily (i.e., parent
    require hospitalization, etc.) Contact the Children’s Shelter at 212-2500.

    Texas Department of Housing and Community Affairs, allows you to find local
    apartments that are available by city and county for leasing. Their website URL is . Their toll-free number is 1-800-462-4251.

    The San Antonio Board of Realtors is helping landlords with available properties
    link up with evacuees needing shelter by supplying a link on its website: (a project of is a website to match Hurricane
    Katrina evacuees needing housing with persons who have free housing to offer. – In an effort to help those that lost their homes due to
    Hurricane Katrina find temporary housing, this website has been developed for those
    wishing to post available housing or rental property for hurricane evacuees. To
    provide a listing of an available property, please read the instructions under “List a
    Rental Property.”

    H.U.D. Call Center, 1-888-297-8685 assists victims with all housing concerns to include
    FHA insured-mortgages, Section 8, multi-family housing, lender information and public
    housing. Hours of operation are 7:00 a.m. – 8:00 p.m. seven days a week.


    The San Antonio Housing Authority is helping families displaced by Hurricane
    Katrina by matching them with persons who have housing to offer in the San Antonio
    area. Register online at


    Catholic Charities is accepting donations of personal and feminine hygiene
    products, toiletries, disposable diapers, baby formula, Ensure, non-perishable food
    and monetary donations. Donations can be dropped off at 202 W. French or 2903
    W. Salinas between the hours of 8:00 – 4:30 weekdays or by calling 222-1294.

    Salvation Army – needs the following items: maternity clothes, infant/baby clothes, new
    underwear (all sizes), liquid body wash, flip flops/shoes (all sizes), disinfectant wipes, baby

KATRINA INFORMATION                                    4:05:51 PM        11/14/2010
    formula, ensure, hair and skin care products for African Americans, duffle bags/small
    luggage carriers with wheels, blankets, pillows, towels, washcloths, and feminine hygiene
    products. (Call 352-2000). *The Salvation Army is no longer accepting donations of
    clothing. All other donations can be dropped of at the Salvation Army Warehouse at Kelly
    USA, 809 Davy Crockett, Door 11 (use 36 th street entrance off Hwy. 90). Hours of
    operation are 8:00 – 8:00 daily.
    Red Cross – cash donations (Call 224-5151) or on-line at

    Tri-Point/San Antonio Disaster Resource Center (sponsored by the Texas Baptist Men)
    is accepting donations of the following items: personal and feminine products, disposable
    diapers, toiletries, baby formula, and Ensure. Their warehouse is located at the corner of
    281 and Mulberry (old Albertson’s). Hours of operation are 7:30 – 6:00 weekdays; 9:00 –
    6:00 Saturday and 12:00 – 6:00 on Sunday. Note: no clothing donations are being
    The San Antonio Housing Authority is planning to assist approximately 500
    families with housing. They are in dire need of the following donations: furniture,
    household items, baby strollers and car seats. Donations can be dropped off at 400
    Labor Street between 8:00 – 5:00 weekdays, or by calling 477-6484.

    San Antonio Food Bank – cash donations, paper goods, cleaning supplies, diapers, baby
    bottles, baby wipes, baby food, pacifiers, hygiene products, healthy snacks, bottled water
    and non-perishable food items. (Call 337-3663 or on-line at or take
    to collection locations:
    Food Bank Drop-off Sites:

    IHOP Locations:                                 All National Furniture locations:
    2777 N. Hwy 123 Bypass, Seguin , TX             14068 Nacogdoches
    1500 S.W. Loop 410                              18450 Blanco Rd.
    11613 Bandera Rd.                               6727 N.W. Loop 410
    8107 Agora Parkway                              8615 Marbach Rd.
    2634 S.W. Military Dr.                          2545 S.W. Military Dr.
    12780 IH 10 West                                8680 Fourwinds Dr.
    4818 Walzem Rd.
    1540 N.E. Loop 1604 E                           Sam Ash Music
    5920 Bandera Rd.                                25 N.E. Loop 410 at McCullough
    3820 Broadway                                   (regular mall hours)
    9210 Wurzbach
    739 Hotwells                                    Loves Antique Mall
    1227 N.E. Loop 410                              200 Main, Bandera Tx

    Christian Assistance Ministry is collecting monetary donations, food, personal hygiene
    items, household essentials as well as donations of clothing for men, women and
    children. Donations can be dropped off between 9:00 – 3:00 weekdays at 110 McCullouth.

    United Way of San Antonio and Bexar County is accepting donations to go directly to
    local disaster relief efforts. If you would like to make a donation, make your check out to:
    United Way of San Antonio and Bexar County, Code No. 908. Please send your check to:
    United Way of San Antonio and Bexar County, P.O. Box 898, San Antonio, Texas
    78293-0898. Your donation will go directly to local disaster relief efforts.
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      The San Antonio Hurricane Relief Fund is accepting monetary donations in care of the
      San Antonio Area Foundation, 110 Broadway, Suite 230, San Antonio, 78205 or online at

      WAL-MART - Beginning Saturday, September 03, 2005, the 15 San Antonio area Wal-Mart
      stores will begin taking donations to help the victims of Hurricane Katrina. You can drop of
      cash, clothes, diapers, formula, personal hygiene items at any Wal-Mart location. Donations
      will be taken to the Kelly USA shelter daily.

      SAN ANTONIO BLOOD & TISSUE CENTER - The city is short on blood types AB positive
      and AB negative. Donations can be made at 6211 IH 10 west, 731-5555.

BOGUS CHARITIES AND SCAMS: The Texas Attorney General is warning everyone to look out
for bogus charities and other scams. Some suspicious websites have already surfaced:, and If you want to report a suspicious
charity, call the Texas Attorney General’s office at 1-800-252-8011.

TO VOLUNTEER (locally in the San Antonio area): Callers interested in volunteering are
encouraged to register on-line at, click on “Volunteer Form.” If you do
not have internet access, please call the 2-1-1/United Way Help Line at 2-1-1 or 227-4357.

TO VOLUNTEER OR DONATE (within Texas): One Star Foundation, provides clearinghouse services for persons and entities which
desire to provide and who need to receive volunteer services, supplies and accommodations to the
evacuees from Hurricane Katrina.

SCHOOL SUPPLIES: Communities in Schools is providing free school supplies and
backpacks to evacuees who are registering in any local school. Please call 520-8440, ext.
225 for more information.

VETERANS: Audie Murphy VA Hospital has set up help desks at each of the four
shelter locations to coordinate medical care and benefits administration for veterans
affected by the hurricane. The hours are from 7:30 – 5:00. Displaced veterans not staying
at the local shelters can call 210-617-5300.

U.S. POSTAL SERVICE is asking that those affected by the hurricane fill out change of
address forms so they may begin to receive their mail at their current addresses. Special
zip codes have been assigned to the evacuation sites: Kelly USA, 78262; Levi Strauss,
78241; Windsor Park Mall, 78286. Customers can also do so online at or
by calling 800-275-8777. Changes will take place within 24 hours.

CONSUMER CREDIT COUNSELING is reaching out to Survivors of Katrina by offering certified
credit and housing counseling. They can help: contact creditors, mortgage, and insurance
companies; set a budget; and obtain a credit report to help rebuild financial records. Call 979-4300
or 1-800-410-2227.

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The Texas Department of State Health Services (DSHS) has opened a temporary call center to
assist school personnel, physicians and parents in getting copies of immunization records for
children who came to Texas from Alabama, Mississippi or Louisiana because of Hurricane Katrina.
Hours of operation are 7:00 – 7:00 weekdays. Persons may request records online at

Rx ASSISTANCE: Currently people with medical needs should be processed through a Red
     Cross shelter. The nurse at the shelter will process. Walgreens, Wal-Mart, CVS will honor
     prescriptions if they provide the following information: must provide old bottle; prescription
     number or new prescription; must provide previous address. FREE prescriptions for 30
     days for life sustaining medication only.


CentroMed (El Centro del Barrio) will provide health care for evacuees at the following sites:

South Park Medical Clinic, 6315 S. Zarzamora St., San Antonio, TX 78211……924-9254
      Hours: 8:00 – 7:00 Mon – Thur; 8:00 – 5:00 Fri; 9:00 – noon Sat
South Park Dental Clinic, 910 Wagner, San Antonio, Texas 78211………………924-7344
      8:00 – 7:00 Mon – Thur; 8:00 – 5:00 Fri; 8:00 – 1:00 Sat
Southside Medical Clinic, 910 S.W. Military Dr., San Antonio, TX 78221………...923-4646
      8:00 – 10:00 weekdays
Walzem Clinic, 5253 Walzem Rd., San Antonio, TX 78218………………………..651-1050
      8:00 – 5:00 Friday; 9:00 – 1:00 Saturday
Santa Rosa Clinic, 333 N. Santa Rosa St., Suite 4671, San Antonio, TX 78207…738-8222
      8:00 – 5:00 weekdays; 8:00 – 6:00 Wed
WIC Ascot Center, 123 Ascot, San Antonio, TX 78224……………………………...924-6004
      8:00 – 7:00 weekdays; 8:00 – 5:00 Friday

AIDS/HIV: Evacuees who are HIV positive and who are in the San Antonio area can contact:
      San Antonio AIDS Foundation at 225-4715 for hot meals and medical referrals to physicians
      and medication assistance. Location: 818 E. Grayson, San Antonio, 78208.

      Alamo Area Resource Center, 358-9995, is welcoming new clients from the storm damaged
      area. Location: 527 N. Leona, 3 rd Floor (University Health Center Downtown building)

    Please refer any callers (including Hurricane Katrina evacuees) looking for
    employment (temporary or permanent) to any of the Alamo Workforce Career Centers.
    They can either go in person or online at to search for employment.

      For employers who want to hire Hurricane Katrina volunteers in San Antonio, please
      refer them to the Alamo WorkSource Employer Line at 210-224-4357. Employers can also
      fax the information to (210) 582-1899.

UNEMPLOYMENT BENEFITS: Individuals may be eligible for unemployment benefits through
FEMA. Call 1-800-939-6631 for more information.

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The San Antonio Public Library is offering computer services to evacuees for e-mail, contacting
family and accessing forms. Call the central library at 207-2500 for more information.


The San Antonio Human Society will provide foster care for pets of evacuees. They are also in
need of volunteers and donations of cash and pet food. Call 226-7461, ext. 121.

The Bexar County Humane Society has more than 80 dogs and cats that were displaced by
Hurricane Katrina. The animals of different breeds and sizes will be vaccinated, microchiped,
spayed or neutered for about $25. The Shelter will be open until 7:00 p.m. from Tuesday through


2-1-1 Texas has implemented a toll-free number due to uncertainty of cell phone access. The
official Hurricane Evacuation number is 1-888-312-4567.

UNACCOMPANIED CHILDREN: State Child Protective Services (CPS) now has custody of all
the unaccompanied children that have arrived in the city among the mass evacuees. Contact
number (800) 252-5400, ext. 1460.


      The Center for Health Care Services in San Antonio is available to persons with mental
      health crisis. Their toll-free number is 1-800-316-9241.

      The Texas Department of State Health Services has created a special hotline to accept
      callers who have mental health or substance abuse issues. The hotline is being answered
      24-hours a day by specially trained volunteers. 1-800-252-8154

      The National Department of Health and Human Services announced a toll-free hotline
      for people in crisis in the aftermath of Hurricane Katrina. By dialing 1-800-273-8255 callers
      will receive counseling from trained staff at the closest certified crisis center in the network.

EDUCATION: To register for school/school supplies call toll-free, 1-800-957-5109 from 8:00
– 6:00 p.m. or online at Any child whose family has temporarily relocated to
Texas because of the hurricane will generally meet the definition of “homeless” under the federal
McKinney-Vento Act. This federal law entitles them to enroll in the school district in which they are
physically present without having to document residency in the district.


Veterans evacuated from Louisiana and in need of assistance may call 1-800-507-4571.

Veterans who are part of the American Legion: 1-800-433-3318 or

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Apply by phone or online. Veterans who are evacuee Legionnaires (members of the American
Legion) can apply to receive up to $1500 to cover costs of food, shelter and clothing needed. A
cash grant will be immediately placed in the member’s credit card account upon approval. For
Legionnaires without a credit card, funds can be transferred directly to a hotel/motel to cover the
cost of lodging.

DIALYSIS - hurricane evacuees who need dialysis call 972 -503-3215.

PRICE GOUGING - Our office has received information from an outside source that there have
been reports of local price gouging from hotels for some Katrina evacuees. Phone: 800-252-
8011, or web site (consumer protection area).

Houston main numbers:
American Red Cross in Houston (713) 526-8300
Salvation Army in Houston (713) 752-0677

Dallas County Health and Human Services (214) 819-6001


Dr. Foskey Veterinary Clinic
14 Lexington Dr.
Orange, TX
Phone: (409) 988-0600; Is accepting dogs and cats at $12 – 20 fee

Humane Society in Beaumont
Phone: (409) 833-0504; Is accepting pets and placing in volunteer residential homes.

Orange City Animal Shelter
806 Simmons
Orange, TX
Phone: (409) 883-1056
Is accepting pets at no cost for people staying in Orange shelters only.

The Dallas SPCA has set up 12-20 kennels at Reunion Arena for people with pets. These are all
outside. For persons who want their animals placed with individuals for care, contact Marsha
Caraway at 469-879-2588.

Humane Society of the United States:


For emergency assistance in Louisiana for Life or Death Situations, Search and Rescue:
                              1-800-469-4828 or 225-925-7500

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EMEGENCY NUMBERS: 9-1-1 in affected areas is taking emergency calls in disaster areas only.
Louisiana Office of Emergency Management is 225-925-7500.

LEGAL ASSISTANCE: The American Bar Association is offering free legal assistance and advice
for hurricane victims. Louisiana residents can call 800-310-7029, Mississippi residents can call
866-225-4495, and Alabama residents can call 800-354-6154.


       American Red Cross at “Family Links” registry or 1-877-568-3317 or 1-800-725-2769

       Louisiana State Police: 1-800-469-4828

       National Next-of-Kin Registry:

       WWL-TV in New Orleans has message posting capacity for those looking for loved ones
       and evacuees to post that they are okay at

       Another website to help locate family members:\nok\restricted.htm

       Military Family Locator, 1-888-777-7731 or online at Allows
       military families to submit information on their whereabouts and situations. The call center
       will be staffed 24 hours/7 days a week by representatives of all service branches.

TO CHECK ROAD CLOSURES/CONDITIONS: 1-888-588-2848 (toll-free)
Most likely, persons will be told to stay in place until it is safe to return.

       Related Road Closure WEB SITES:


The United Way Hurricane Katrina Response Fund has been activated to help affected
communities begin rebuilding their lives. To donate to this fund, please visit
and click on “Hurricane Katrina Response Fund”. Credit card donations may also be made by
calling 1-800-272-4630 or by mailing a check, made payable to United Way of America with
“Hurricane Katrina Fund” in the memo line to: United Way of America, P.O. Box 630568,
Baltimore, MD 21263-0568.

KATRINA INFORMATION                                          4:05:51 PM          11/14/2010

     American Red Cross – 1-866-GET INFO ( 438-4636)

     Travel Advisories – Travel is not permitted into southern Louisiana. Discourage travel at
      all. Use the LA police number 1-800-469-4828 for 911 type calls to LA

     Payment for people in hotels/motels – there is no payment planned. If people have no
      funds, refer them to the nearest shelter

     Callers who are concerned about things such as getting their mail ( government checks
      arriving) should be referred to shelters and/or mental health counselors. Essentially, they
      will be unable to do anything until the situation changes, but they CAN receive assistance
      through the shelters.

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                      City of San Antonio Coordinated Relief Effort 9/9/05

Identification (ID) Recovery - Corazon Ministries will provide ID and documentation recovery to
evacuees of Katrina. Texas Law requires that they obtain an official Texas ID card if they are living
in Texas more than 30 days. Persons may also need IDs in order to travel by air or bus. Corazon
Ministries’ ID recovery project will be based out of Building 171 at Kelly USA. Corazon Ministrie s’
office phone number is 210-226-8341

Case Management / Coordination of Various Services – Family Services Association, Catholic
Charities, and the City of San Antonio Senior Services Division will provide 1) needs assessment
2) Service Planning 3) Referrals and Linkages to other supportive services such as child care,
housing, food, counseling, etc. These agencies will be at all shelters to work with adults, children,
families, and seniors to facilitate re-unification of families and to assist families to re-settle in the
place of their choice. Family Services Association’s office phone number is 210- 299-2400.
Catholic Charities’ office phone number is 210-222-1294. City of San Antonio Senior Services
Division’s office phone number is 210-207-7172.

Transportation – Catholic Charities is working with FEMA to get transportation for people to go to
the airport or bus station. Additionally, Catholic Charities will assist with transportation to medical
appointments including dialysis and chemotherapy treatment. Catholic Charities’ office phone
number is 210-222-1294.

Prescription drug/medical equipment assistance - City of San Antonio Senior Services Division
will provide Prescription drug/medical equipment assistance for senior citizens. City of San Antonio
Senior Services Division’s office phone number is 210-207-7172.

Meals - City of San Antonio Senior Services Division will assistance senior citizens (age 60+) to
enroll for meals within the Comprehensive Nutrition Program. City of San Antonio Senior Services
Division’s office phone number is 210-207-7172.

Food - Family Services Association, Catholic Charities, and the City of San Antonio Senior
Services Division will provide referrals for food/groceries.

Job help –
Goodwill Industries of San Antonio will provide job search resources at its 9 Job Help Center
locations to assist individuals entering the job market. Job Search resources include vocational
assessment, resume writing, job search assistance, computer skills training, and placement.
Supportive services will include transportation, training expenses, rent, deposits, utility assistance,
medical assistance, clothing and household items. Main number for the Goodwill Industries of San
Antonio is 210-924-8581.

The San Antonio College Women’s Center will provide stabilization, reunification and community
integration services to a target population of women, with a focus on single parents/single heads of
household who have been displaced from their homes as a result of Hurricane Katrina and are
residing in San Antonio. Focus will also be placed on those individuals who plan on residing in San
Antonio and who seek long-term employment.

The Women’s Center will provide the following services:
    1) Needs Assessment
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     2) Case Management
     3) Community referrals, coordination and advocacy
     4) Peer Mentoring Services
     5) Short-term informational and motivational workshops
     6) Short-term job training for transitional employment
     7) Job search and placement services
     8) Supportive services
The phone number for the San Antonio College Women’s Center is 210-733-2299

Clothing - Goodwill Industries of San Antonio will provide clothing vouchers at its 9 Job Help
Center locations. Main number for the Goodwill Industries of San Antonio is 210-924-8581.

Goodwill Industries of San Antonio Job Help Centers

3401 Fredericksburg (at Vance Jackson), San Antonio, TX 78201
406 W. Commerce and Santa Rosa, San Antonio, TX 78207
4722 Eisenhauer at IH-35, San Antonio, TX 78218
2902 Goliad Rd., San Antonio, TX 78223
2514 SW Military Dr., San Antonio, TX 78224
12332 IH 10 West at De Zavala, San Antonio, TX 78230
1533 Austin Hwy., San Antonio, TX 78218

Housing – The City of San Antonio Fair Housing Administration offices will assist individuals in
accessing housing resources. Call 210-207-5912

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Description: Consumer Credit Counseling San Antonio document sample