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Unclaimed Money Refund Texas

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					         HARRIS COUNTY                                                                       Job No.: 05/0376
                BID COVER SHEET                                                     Date Due: NOVEMBER 7, 2005
                                                                                         DUE NO LATER THAN 2:00 P.M.
                                                                                        LOCAL TIME IN HOUSTON, TEXAS
                                                                                    Bids received later than the date and time
                                                                                    above will not be considered.


   BID FOR: Term Contract for Call Center Services for the District Clerk’s Office
                                                       OFFERORS NOTE!!

  Carefully read all instructions, requirements and                       Please return bid in an appropriately sized envelope or
  specifications. Fill out all forms properly and completely.             box. PACKAGE MUST SHOW THE JOB NUMBER,
  Submit your bid with all appropriate supplements and/or                 DESCRIPTION AND BE MARKED "SEALED BID".
  samples.

                                                RETURN BID TO:
                                      HARRIS COUNTY PURCHASING AGENT
                                        1001 PRESTON AVENUE, SUITE 670
                                              HOUSTON, TEXAS 77002

For additional information, contact: Debbie Lasker at 713.755.5743 or deborah_lasker@co.harris.tx.us

You must sign below in INK; failure to sign WILL disqualify the offer. All prices must be typewritten or written in
ink.
                                           Total Amount of Bid: $

Company Name:

Company Address:

City, State, Zip Code:

Taxpayer Identification Number (T.I.N.):

Telephone No. :                               FAX No.:                          e-mail:

Print Name:

Signature: ___________________________________________________________________________________

[Your signature attests to your offer to provide the goods and/or services in this bid according to the published provisions of this Job.
When an award letter is issued, it becomes a part of this contract. Contract is not valid until Purchase Order is issued.]

ACCEPTED BY:_____________________________________________                                             Date:_____________________
            HARRIS COUNTY JUDGE ROBERT ECKELS

Revised 12/04




                                                                                                                              Page 1 of 55
                                                        TABLE OF CONTENTS
Items checked below represent components which comprise this bid/proposal package. If the item IS NOT checked, it is NOT
APPLICABLE to this bid/proposal. Offerors are asked to review the package to be sure that all applicable parts are included. If any portion
of the package is missing, notify the Purchasing Department immediately.

It is the Offeror's responsibility to be thoroughly familiar with all Requirements and Specifications. Be sure you understand the following
before you return your bid packet.
__X__ 1.            Cover Sheet
                    Your company name, address, the total amount of the bid/proposal, and your signature (IN INK) should appear on this
                    page.

__X__ 2.          Table of Contents
                  This page is the Table of Contents.

__X__ 3.          General Requirements
                  You should be familiar with all of the General Requirements.

__X__ 4.          Special Requirements/Instructions
                  This section provides information you must know in order to make an offer properly.

__X__ 5.          Specifications
                  This section contains the detailed description of the product/service sought by the County.

__X__ 6.          Pricing/Delivery Information
                  This form is used to solicit exact pricing of goods/services and delivery costs.

__X__ 7.          Attachments
                  __X__ a.           Residence Certification/Tax Form
                                     Be sure to complete this form and return with packet.

                  _____    b.        Bid Guaranty & Performance Bond Information & Requirements
                                     This form applies only to certain bids/proposals. All public work contracts over $25,000 require a
                                     Payment Bond and over $100,000 must also have a Performance Bond, in a form approved by the
                                     County. Please read carefully and fill out completely.

                  _____    c.        Bid Check Return Authorization Form
                                     This form applies only to certain bids/proposals. Please read carefully and fill out completely.

                  _____    d.        Vehicle Delivery Instructions
                                     Included only when purchasing vehicles.

                  _____    e.        Minimum Insurance Requirements
                                     Included when applicable (does not supersede "Hold Harmless" section of General Requirements).

                  _____    f.        Worker’s Compensation Insurance Coverage Rule 110.110
                                     This requirement is applicable for a building or construction contract.

                  _____    g.        Financial Statement
                                     When this information is required, you must use this form.

                  __X___ h.          Reference Sheet
                                     When this information is required, you must use this sheet.

                  _____    i.        HIPAA Requirements

                  __X___ j.          Other
                                     From time to time other attachments may be included.

Revised 03/04



                                                                                                                                   Page 2 of 55
                                                     GENERAL REQUIREMENTS FOR BIDS

READ THIS ENTIRE DOCUMENT CAREFULLY. FOLLOW ALL INSTRUCTIONS. YOU ARE RESPONSIBLE FOR FULFILLING
ALL REQUIREMENTS AND SPECIFICATIONS. BE SURE YOU UNDERSTAND THEM.

General Requirements apply to all advertised bids; however, these may be superseded, whole or in part, by the SPECIAL
REQUIREMENTS/INSTRUCTIONS OR OTHER DATA CONTAINED HEREIN. Review the Table of Contents. Be sure your bid package is
complete.

ACCESS TO RECORDS
In special circumstances, vendor may be required to allow duly authorized representatives of Harris County, the Harris County Hospital District or
the state and federal government access to contracts, books, documents, and records necessary to verify the nature and extent of the cost of services
provided by vendor.

ADDENDA
When specifications are revised, the Harris County Purchasing Department will issue an addendum addressing the nature of the change. Offerors
must sign and include it in the returned bid package.

ASSIGNMENT
The successful offeror may not assign, sell or otherwise transfer this contract without written permission of Harris County Commissioners Court.

AWARD
Harris County reserves the right to award this contract on the basis of LOWEST AND BEST OFFER in accordance with the laws of the State of
Texas, to waive any formality or irregularity, to make awards to more than one offeror, to reject any or all bids. In the event the lowest dollar offeror
meeting specifications is not awarded a contract, the offeror may appear before the Commissioners Court, Hospital District Board of Managers,
Community Supervision & Corrections Department Board, the Juvenile Board or other applicable governing body and present evidence concerning
his responsibility after officially notifying the Office of the Purchasing Agent of his intent to appear.

BID FORM COMPLETION
Fill out and return to the Harris County Purchasing Department ONE (1) complete bid form in an appropriately sized envelope or box. PACKAGE
MUST SHOW THE JOB NUMBER, DESCRIPTION AND BE MARKED “SEALED BID.” An authorized representative of the offeror should
sign the Bid Cover Sheet. The contract will be binding only when signed by Harris County, funds are certified by the County Auditor and or the
Hospital District, as applicable, and a Purchase Order issued.

BID RETURNS
Offerors must return all completed bids to the Harris County Purchasing Department reception desk at 1001 Preston Avenue, Suite 670, Houston,
Texas before 2:00 P.M. LOCAL TIME IN HOUSTON, TEXAS on the date specified. Late bids will not be accepted.

BONDS
If this bid requires submission of bid guarantee and performance bond, there will be a separate page explaining those requirements. Bids submitted
without the required bid bond or cashier's checks are not acceptable.

COLOR SELECTION
Determination of colors of materials is a right reserved by the using department unless otherwise specified in the bid. Unspecified colors shall be
quoted as standard colors, NOT colors which require upcharges or special handling. Unspecified fabrics or vinyls should be construed as medium
grade. If offeror fails to get color/material approvals prior to delivery of merchandise, the using department may refuse to accept the items and
demand correct shipment without penalty, subject to other legal remedies.

CONTRACT OBLIGATION
Harris County Commissioners Court must award the contract and the County Judge or other person authorized by the Harris County Commissioners
Court must sign the contract before it becomes binding on Harris County or the offerors. Department heads are NOT authorized to sign agreements
for Harris County. Binding agreements shall remain in effect until all products and/or services covered by this purchase have been satisfactorily
delivered and accepted.

CONTRACT RENEWALS
Renewals may be made ONLY by written agreement between Harris County and the offeror. Any price escalations are limited to those stated by the
offeror in the original bid.

DIGITAL FORMAT
If offeror obtained the bid specifications in digital format in order to prepare a response, the bid must be submitted in hard copy according to the
instructions contained in this bid package. If, in its bid response, offeror makes any changes whatsoever to the County's published bid specifications,
the County's bid specifications as published shall control. Furthermore, if an alteration of any kind to the County's published bid specifications is
only discovered after the contract is executed and is or is not being performed, the contract is subject to immediate cancellation.
Revised 6/17/05




                                                                                                                                          Page 3 of 55
DISQUALIFICATION OF OFFEROR
Upon signing this bid document, an offeror offering to sell supplies, materials, services, or equipment to Harris County certifies that the offeror has
not violated the antitrust laws of this state codified in Texas Business and Commerce Code §15.01, et seq., as amended, or the federal antitrust laws,
and has not communicated directly or indirectly the bid made to any competitor or any other person engaged in such line of business. Any or all bids
may be rejected if the County believes that collusion exists among the offerors. Bids in which the prices are obviously unbalanced may be rejected.
If multiple bids are submitted by an offeror and after the bids are opened, one of the bids is withdrawn, the result will be that all of the bids submitted
by that offeror will be withdrawn; however, nothing herein prohibits a vendor from submitting multiple bids for different products or services.

E-MAIL ADDRESSES CONSENT
Vendor affirmatively consents to the disclosure of its e-mail addresses that are provided to Harris County, the Harris County Flood Control District,
the Harris County Hospital District including its HMO, the Harris County Appraisal District, or any agency of Harris County. This consent is
intended to comply with the requirements of the Texas Public Information Act, Tex. Gov’t Code Ann. §522.137, as amended, and shall survive
termination of this agreement. This consent shall apply to e-mail addresses provided by Vendor, its employees, officers, and agents acting on
Vendor’s behalf and shall apply to any e-mail address provided in any form for any reason whether related to this bid/proposal or otherwise.

EVALUATION
Evaluation shall be used as a determinant as to which bid items or services are the most efficient and/or most economical for the County. It shall be
based on all factors which have a bearing on price and performance of the items in the user environment. All bids are subject to tabulation by the
Harris County Purchasing Department and recommendation to the appropriate governing body. Compliance with all bid requirements, delivery and
needs of the using department are considerations in evaluating bids. Pricing is NOT the only criteria for making a recommendation. The Harris
County Purchasing Department reserves the right to contact any offeror, at any time, to clarify, verify or request information with regard to any bid.

FISCAL FUNDING
A multi-year lease or lease/purchase arrangement (if requested by the Special Requirements/Instructions), or any contract continuing as a result of an
extension option, must include fiscal funding out. If, for any reason, funds are not appropriated to continue the lease or contract, said lease or
contract shall become null and void on the last day of the current appropriation of funds. After expiration of the lease, leased equipment shall be
removed by the offeror from the using department without penalty of any kind or form to Harris County. All charges and physical activity related to
delivery, installation, removal and redelivery shall be the responsibility of the offeror.

GOVERNING FORMS
In the event of any conflict between the terms and provisions of these requirements and the specifications, the specifications shall govern. In the
event of any conflict of interpretation of any part of this overall document, Harris County's interpretation shall govern.

GOVERNING LAW
This bid solicitation is governed by the competitive bidding requirements of the County Purchasing Act, Texas Local Government Code, §262.021 et seq.,
as amended. Offerors shall comply with all applicable federal, state and local laws and regulations. Offeror is further advised that these requirements
shall be fully governed by the laws of the State of Texas and that Harris County may request and rely on advice, decisions and opinions of the Attorney
General of Texas and the County Attorney concerning any portion of these requirements.

GRANT FUNDING
Any contract entered into by the County that is to be paid from grant funds shall be limited to payment from the grant funding and the
vendor/provider understands that the County has not set aside any County funds for the payment of obligations under a grant contract. If grant
funding should become unavailable at any time for the continuation of services paid for by the grant, and further funding cannot be obtained for the
contract, then the sole recourse of the provider shall be to terminate any further services under the contract and the contract shall be null and void.

HIPAA COMPLIANCE
Offeror agrees to comply with the Standards for Privacy of Individually Identifiable Health Information of the Health Insurance Portability and
Accountability Act of 1996, PL 104-191, 45 CFR Parts 160-164, as amended, and the Texas Medical Records Privacy Act, Texas Health and Safety
Code Chapter 181, as amended, collectively referred to as "HIPAA", to the extent that the Offeror uses, discloses or has access to protected health
information as defined by HIPAA. Offeror may be required to enter a Business Associate Agreement pursuant to HIPAA.

HOLD HARMLESS AGREEMENT
Contractor, the successful offeror, shall indemnify and hold Harris County harmless from all claims for personal injury, death and/or property
damage resulting directly or indirectly from contractor's performance. Contractor shall procure and maintain, with respect to the subject matter of
this bid, appropriate insurance coverage including, as a minimum, public liability and property damage with adequate limits to cover contractor's
liability as may arise directly or indirectly from work performed under terms of this bid. Certification of such coverage must be provided to the
County upon request.



Revised 12/04




                                                                                                                                            Page 4 of 55
INSPECTIONS & TESTING
Harris County reserves the right to inspect any item(s) or service location for compliance with specifications and requirements and needs of the using
department. If an offeror cannot furnish a sample of a bid item, where applicable, for review, or fails to satisfactorily show an ability to perform, the
County can reject the bid as inadequate.

INVOICES AND PAYMENTS
Offerors shall submit an original invoice on each purchase order or purchase release after each delivery, indicating the purchase order number.
Invoices must be itemized. Any invoice, which cannot be verified by the contract price and/or is otherwise incorrect, will be returned to the offeror
for correction. Under term contracts, when multiple deliveries and/or services are required, the offeror may invoice following each delivery and the
County will pay on invoice. Contracts providing for a monthly charge will be billed and paid on a monthly basis only. Prior to any and all payments
made for goods and/or services provided under this contract, the offeror should provide his Taxpayer Identification Number or social security
number as applicable. This information must be on file with the Harris County Auditor’s office. Failure to provide this information may result in a
delay in payment and/or back-up withholding as required by the Internal Revenue Service.

MAINTENANCE
Maintenance required for equipment bid should be available in Harris County by a manufacturer-authorized maintenance facility. Costs for this
service shall be shown on the Pricing/Delivery Information form. If Harris County opts to include maintenance, it shall be so stated in the purchase
order and said cost will be included. Service will commence only upon expiration of applicable warranties and should be priced accordingly.

MATERIAL SAFETY DATA SHEETS
Under the "Hazardous Communication Act", commonly known as the "Texas Right To Know Act", an offeror must provide to the County with each
delivery, material safety data sheets which are applicable to hazardous substances defined in the Act. Failure of the offeror to furnish this
documentation will be cause to reject any bid applying thereto.

NAME BRANDS
Specifications may reference name brands and model numbers. It is not the intent of Harris County to restrict these bids in such cases, but to
establish a desired quality level of merchandise or to meet a pre-established standard due to like existing items. Offerors may offer items of equal
stature and the burden of proof of such stature rests with offerors. Harris County shall act as sole judge in determining equality and acceptability of
products offered.

NEW MILLENIUM COMPLIANCE
All products and/or services furnished as part of this contract must be compliant for the present year and forward. This applies to all computers
including hardware and software as well as all other commodities with date sensitive embedded chips.

POTENTIAL CONFLICTS OF INTEREST
An outside consultant or contractor is prohibited from submitting a bid for services on a Harris County project of which the consultant or contractor
was a designer or other previous contributor, or was an affiliate, subsidiary, joint venturer or was in any other manner associated by ownership to any
party that was a designer or other previous contributor. If such a consultant or contractor submits a prohibited bid, that bid shall be disqualified on
the basis of conflict of interest, no matter when the conflict is discovered by Harris County.

PRICING
Prices for all goods and/or services shall be firm for the duration of this contract and shall be stated on the Pricing/Delivery Information form. Prices
shall be all inclusive: No price changes, additions, or subsequent qualifications will be honored during the course of the contract. All prices
must be written in ink or typewritten. Pricing on all transportation, freight, drayage and other charges are to be prepaid by the contractor and
included in the bid prices. If there are any additional charges of any kind, other than those mentioned above, specified or unspecified, offeror MUST
indicate the items required and attendant costs or forfeit the right to payment for such items. Where unit pricing and extended pricing differ, unit
pricing prevails.

PURCHASE ORDER AND DELIVERY
The successful offeror shall not deliver products or provide services without a Harris County Purchase Order, signed by an authorized agent of the
Harris County Purchasing Department. The fastest, most reasonable delivery time shall be indicated by the offeror in the proper place on the
Pricing/Delivery Information form. Any special information concerning delivery should also be included, on a separate sheet, if necessary. All items
shall be shipped F.O.B. INSIDE DELIVERY unless otherwise stated in the specifications. This shall be understood to include bringing
merchandise to the appropriate room or place designated by the using department. Every tender or delivery of goods must fully comply with all
provisions of these requirements and the specifications including time, delivery and quality. Nonconformance shall constitute a breach which must
be rectified prior to expiration of the time for performance. Failure to rectify within the performance period will be considered cause to reject future
deliveries and cancellation of the contract by Harris County without prejudice to other remedies provided by law. Where delivery times are
critical, Harris County reserves the right to award accordingly.


Revised 03/03




                                                                                                                                          Page 5 of 55
RECYCLED MATERIALS
Harris County encourages the use of products made of recycled materials and shall give preference in purchasing to products made of recycled
materials if the products meet applicable specifications as to quantity and quality. Harris County will be the sole judge in determining product
preference application.

SEVERABILITY
If any section, subsection, paragraph, sentence, clause, phrase or word of these requirements or the specifications shall be held invalid, such holding
shall not affect the remaining portions of these requirements and the specifications and it is hereby declared that such remaining portions would have
been included in these requirements and the specifications as though the invalid portion had been omitted.

SILENCE OF SPECIFICATIONS
The apparent silence of specifications as to any detail, or the apparent omission from it of a detailed description concerning any point, shall be
regarded as meaning that only the best commercial practice is to prevail and that only material and workmanship of the finest quality are to be used.
All interpretations of specifications shall be made on the basis of this statement. The items furnished under this contract shall be new, unused of the
latest product in production to commercial trade and shall be of the highest quality as to materials used and workmanship. Manufacturer furnishing
these items shall be experienced in design and construction of such items and shall be an established supplier of the item bid.

SUPPLEMENTAL MATERIALS
Offerors are responsible for including all pertinent product data in the returned bid package. Literature, brochures, data sheets, specification
information, completed forms requested as part of the bid package and any other facts which may affect the evaluation and subsequent contract award
should be included. Materials such as legal documents and contractual agreements, which the offeror wishes to include as a condition of the bid,
must also be in the returned bid package. Failure to include all necessary and proper supplemental materials may be cause to reject the entire bid.

TAXES
Harris County is exempt from all federal excise, state and local taxes unless otherwise stated in this document. Harris County claims exemption from
all sales and/or use taxes under Texas Tax Code §151.309, as amended. Texas Limited Sales Tax Exemption Certificates will be furnished upon
written request to the Harris County Purchasing Agent.

TERM CONTRACTS
If the contract is intended to cover a specific time period, the term will be given in the specifications under SCOPE.

TERMINATION
Harris County reserves the right to terminate the contract for default if offeror breaches any of the terms therein, including warranties of offeror or if
the offeror becomes insolvent or commits acts of bankruptcy. Such right of termination is in addition to and not in lieu of any other remedies which
Harris County may have in law or equity. Default may be construed as, but not limited to, failure to deliver the proper goods and/or services within
the proper amount of time, and/or to properly perform any and all services required to Harris County's satisfaction and/or to meet all other
obligations and requirements. Harris County may terminate the contract without cause upon thirty (30) days written notice.

TITLE TRANSFER
Title and Risk of Loss of goods shall not pass to Harris County until Harris County actually receives and takes possession of the goods at the point or
points of delivery. Receiving times may vary with the using department. Generally, deliveries may be made between 8:30 a.m. and 4:00 p.m.,
Monday through Friday. Offerors are advised to consult the using department for instructions. The place of delivery shall be shown under the
"Special Requirements/Instructions" section of this bid package and/or on the Purchase Order as a "Deliver To:" address.

WAIVER OF SUBROGATION
Offeror and offeror's insurance carrier waive any and all rights whatsoever with regard to subrogation against Harris County as an indirect party to
any suit arising out of personal or property damages resulting from offeror's performance under this agreement.

WARRANTIES
Offerors shall furnish all data pertinent to warranties or guarantees which may apply to items in the bid. Offerors may not limit or exclude any
implied warranties. Offeror warrants that product sold to the County shall conform to the standards established by the U.S. Department of Labor
under the Occupational Safety and Health Act of 1970. In the event product does not conform to OSHA Standards, where applicable, Harris County
may return the product for correction or replacement at the offeror's expense. If offeror fails to make the appropriate correction within a reasonable
time, Harris County may correct at the offeror's expense.




Revised 12/04




                                                                                                                                           Page 6 of 55
                                                            VENDORS OWING TAXES
Pursuant to TX Local Government Code 262.0276, Harris County Commissioners Court has adopted a policy which requires that vendors’ taxes be
current as of the date bids/proposals are due. Bidders with delinquent taxes on the due date will not be eligible for award. Whether or not a vendor’s
taxes are delinque will be determined by an independent review of the Tax Office records. Vendors who believe a delinquency is reflected in error
must contact the Tax Office to correct any errors or discrepancies prior to submitting their bid in order to ensure that their bid will be considered. Tax
records are available online at the Tax Office website—www.hctax.net. Prior to submitting a bid, vendors are encouraged to visit the Tax Office
website, set up a portfolio of their accounts and make their own initial determination of the status of their tax accounts. Furthermore, if, during the
performance of this contract, a vendor’s taxes become delinquent, Harris County reserves the right to provide notice to the Auditor or Treasurer
pursuant to Texas Local Government Code §154.045. This policy is effective for all bids due on or after May 1, 2004.




Revised 03/04




                                                                                                                                           Page 7 of 55
                               SPECIAL REQUIREMENTS/INSTRUCTIONS

The following requirements and instructions supercede General Requirements where applicable.

Harris County reserves the right to add and/or delete similar type equipment during this contract.

Bid Requirements

Each bidder's submission should consist of this entire bid document, completed where necessary, for example,
the bid cover sheet, the Price Sheets, Residence Certification, etc. Use the envelope provided with the bid, or a
comparable one, clearly indicating on the outside the Job Number, Job Description, and marked ―SEALED
BID‖. Harris County shall not be responsible for any effort or cost expended in the preparation of a response to
this bid. All protests should be coordinated through the Purchasing Office prior to award recommendation to
Commissioners Court.

Invoicing

Invoices must indicate the address to which the product(s) and/or service(s) were delivered, and the applicable
purchase order number. Only charges as stated on the Price/Delivery Information Sheet(s) submitted as a part of
the bid will be considered.

Current Process/General Information

The District Clerk’s primary responsibility is being the Clerk of the Court. In Harris County, the District Clerk
is responsible for custodial care and safekeeping of all court records for 59 district courts and 15 county criminal
courts located in Harris County. In conjunction with its court duties, the office also accounts for all monies paid
as deposits on civil cases awaiting disposition and all funds awarded minors in court action that are paid into the
court registry. The District Clerk also has the responsibility of overseeing the accounting and monitoring of
child support cases heard in Harris County.

Most of the information in these cases is public record and therefore a critical need exists to disseminate the
data in a timely manner to the public. The general public calls the District Clerk’s Office (DCO) seeking
information on criminal, civil, and child support cases. The calls can encompass an ensemble of issues and/or
questions. They can be requesting very specific information such as check status or case status to very general
information about the office, our customer support processes, hours of operation, location, etc. Currently, the
DCO has a contract with a private vendor to provide call center services for background inquiries, general
information about the office and services provided, as well as child support customer assistance.

Criminal and Civil Case Background Inquiries

All information on background inquiries is accessed through the County mainframe, Justice Information
Management System (JIMS), and fed to dummy terminals using 3270 emulation screens and identifiers that
drive the criminal search process. These identifiers include: Name, Social Security No., Texas Drivers License
No., or Date of Birth. Criminal searches are conducted from a System Persons Number (SPN) or case number.
An individual may have multiple SPN's and cases. The cases can either be pending or disposed. The average
criminal call is for criminal background checks and final case disposition and lasts approximately 30 seconds
per check. Oftentimes, many of our frequent users ask for multiple inquiries. Criminal searches consist of 75-
80% of the background inquiries received.
                        SPECIAL REQUIREMENTS/INSTRUCTIONS – (Continued)

                                                                                                         Page 8 of 55
Civil searches are conducted using full name or known case number. The average civil call lasts 3-4 minutes.
Civil searches consist of 20-25% of the calls received for background inquiries.

Child Support

The DCO is charged with handling child support issues on cases filed in Harris County. In addition to this, in
September 2004 the DCO, in conjunction with the Harris County Domestic Relations Office (DRO) contracted
with the Office of the Attorney General (OAG) to monitor and enforce child support obligations on orders
issued out of certain Harris County Family District Courts. Currently, this program exists in 5 out of the 9
Family District Courts. Expansion into the other 4 courts is possible at any time upon notice. We currently
have over 1,300 cases in our monitoring program with an average expected growth of 125 new cases per month.
The DCO has also contracted with the OAG to provide customer service and other various functions for child
support customers who have cases with the OAG or whose case has been redirected to the State Disbursement
Unit (SDU). In 1995 the Federal Government passed the Welfare Reform Act requiring each state to create an
SDU to collect all child support payments for the state. As a result of this, the OAG entered into an agreement
with the various District Clerk’s of Texas to provide customer service support for their respective counties.

Current child support caseloads in Harris County exceed 160,000 active cases. The current IVR system routes
all callers through an automated response menu and allows for operator ―0‖ opt out at any time. Total call
volumes entering the Child Support IVR currently average around 31,500 calls per month, with operator-
assisted inquiries averaging between 3,500-5,000 calls per month. With the reshuffling of cases to the SDU and
the implementation of our monitoring program, the DCO is anticipating the volume of operator-assisted inquiry
calls to increase from our current call volumes.

The Child Support Mainframe system is called the County Information Management Systems (CIMS). CIMS is
a 3270 mainframe application much the same as the JIMS system. Callers can use multiple identifiers when
inquiring on their case(s). The cause number, as assigned by the courts, is the most common identifier used and
the number for which case and payment information is maintained on our system. However, case information
can be found by utilizing the OAG case number or by performing a name search.

Accounting/Court Registry

The DCO is also responsible for collecting and billing court costs associated to suits filed in the Harris County
District Courts. As such, we receive inquiries from customers wanting an explanation of the fees, the court
process, and how cost is allocated. We also receive calls requesting the status of disbursements and/or refunds
and information on how the disbursement process works in general. All of these calls are at no cost to the
customer. The information utilized to respond to these inquiries can generally be accessed through our web site
or by utilizing the JIMS system. Our current call volume averages 100 calls per day. It is important to note that
the call volume fluctuates depending on whether or not we are in the midst of a billing cycle. We normally
issue bills six to eight months out of the year. When we bill, the call volume increases dramatically.

Pursuant to State statute, the DCO is responsible for establishing a system for administrating funds into the
Court Registry by the District Courts. The funds are held until they are disbursed to the court-ordered
beneficiary or escheated to the State in accordance with Statute. Court Registry oversees funds held for

                       SPECIAL REQUIREMENTS/INSTRUCTIONS – (Continued)

minors, civil cash bonds, funds tendered by one or both parties relative to a civil trial and personal property. As
of July 31, 2005, we had approximately $81,946,409.29 being administered by Court Registry. We receive calls

                                                                                                        Page 9 of 55
from customers requesting information on how to deposit and withdraw funds, the current balance on an
account, the status of a disbursement, information on 1099’s, the escheatment process, etc. Currently, we
receive on average about 50 calls per day in Court Registry. There are two times a year when our call volume
rises substantially and that is when we issue 1099’s, which is by the end of January each year, and when we send
out notices regarding money that will possibly be escheated. The escheatment letters generally go out in the
summer of each year and the calls normally reduce again around mid-October. When this contract goes into
effect, the call center will be expected to answer all Court Registry related questions except for balance
information since that data will not be initially accessible by the call center. However, it is our intent to get
system access to the call center within a year of the active contract and, at that time, the call center will be
expected to answer these calls as well.

General Information Calls

Many caller inquiries to the DCO are classified as information calls. We would define these as calls to ascertain
the location of the office, directions, hours of operation, services provided and specific DCO procedures.

See ATTACHMENTS containing 24 Figures of Criminal, Child Support, Accounting and Civil sample screens,
in addition to a listing of Frequently Asked Questions (FAQ’s) often presented to the various sections. The
FAQ’s are included to give the vendor an idea of the type of questions they would be responsible for answering.




                                                                                                     Page 10 of 55
                                              SPECIFICATIONS

 Term Contract for Call Center Services for Harris County District Clerk's Office

SCOPE

Harris County is accepting bids for obtaining call center services for the Harris County District Clerk's Office,
hereafter referred to as DCO, 301 Fannin, Suite 400, Houston, Texas, 77002. For technical information contact
Tammy Oliver at 713-755-7899. For additional bid information contact Debbie Lasker at (713) 755-5743.

The vendor will be required to absorb all up-front costs associated with initiating the call center services.
Payment for services will begin once the system is operational.

                          Objectives, Requirements & Examples by Classification

1. Criminal and Civil Case Inquiry Objectives

       Currently DCO personnel provide case record information to persons calling the office, free of charge, if
       the caller has a case number or SPN available. Inquiries involving a search are directed to call a toll-free
       number and informed of any charges associated with the use of this service, when applicable.

       Our new objectives as detailed in this contract, are designed to direct all customer calls to the awarded
       vendor and eliminate the use of DCO personnel to answer these calls altogether. The vendor will
       provide criminal and civil case inquiry information whether or not a search is required or a fee is
       incurred. Pricing criteria is covered further in Sections 19 and 20.

       The following is an example of a routine call to obtain criminal or civil case information:

1.1.    The caller dials the appropriate number and is placed into queue. Music shall play and periodic
        announcements will be made informing the caller to please hold for the next available operator. If the
        caller is in queue for more than one minute, the system will inform the caller of the estimated hold time.

1.2.    The caller is transferred out of queue to a live operator. The operator answers the call: "Harris County
        District Clerk's Office, how may I help you".

1.3.    Caller requests either civil or criminal background check. Operator determines whether or not the
        customer has a case number or SPN number. If a search is necessary, the operator will request the
        credit card information needed to appropriately charge the caller or, for frequent users who have a
        prepaid amount on deposit, the operator will request the account number. The credit card authorization
        process will be done while the caller is waiting, whenever possible.

1.4.    In criminal information searches, an operator will request the defendant’s first and last name and an
        identifier (social security number, date of birth or driver's license number). Civil searches will require
        the party’s full name. Otherwise, an operator may review case information using a specific case number
        or SPN number as provided by the caller.

1.5.    An operator confirms case style or defendant’s name and will provide the customer with a summary of
        the case record information (if applicable).


                                                                                                       Page 11 of 55
1.6.     Operator may be asked to elaborate on individual cases, such as bond amount, final judgment, court
         number, status, next setting date, service delivery, etc.

1.7.     When customers want copies of court documents or dispositions, they will be given the available
         request options which include: online (if applicable), phone (to be handled by vendor), fax (given
         instructions), in-person (given instructions) or by mail (given instructions). Since all copy requests are
         handled by the DCO, the vendor is required to compile a copy request list daily and forward the
         information electronically to the DCO within one business-day, preferably via email, for prompt
         processing. Information routed to DCO for copy processing will contain a minimum of case number or
         SPN, case style or defendant’s name, document(s) requested, customer’s name, telephone contact
         information, and delivery information.

1.8.     The vendor will process the copy fee for requests made by phone.

1.9.     When the call is complete, operator thanks the caller with, "Thank you for calling the Harris County
         District Clerk's Office."


2. Child Support Customer Service Objectives

         Currently, child support customer service questions are handled by the call center; this is a free call to
         the customer. The vendor will charge Harris County a fixed amount to handle child support calls on a
         per call basis. The caller will call the child support IVR and, upon choosing a selection that requires
         operator assistance, they will be transferred seamlessly to the call center via an 800 number.

2.1.     The following is an example of a routine child support inquiry:

2.1.1.   The caller dials the appropriate number and is greeted by an IVR system and given the menu options.

2.1.2.   The caller, after pressing the operator option, will be informed via the Harris County Child Support IVR
         to hold for the next available operator.

2.1.3.   The caller is transferred to the call center and placed into queue. Music shall play and periodic
         announcements will be made informing the caller to please hold for the next available operator. If the
         caller is in queue for more than one minute, the system will inform the caller of the estimated hold time.

2.1.4.   The caller is transferred out of queue to a live operator. The operator answers, ―Harris County Child
         Support, may I have your cause number please?‖

2.1.5.   Caller informs operator of question. All appropriate information is given and the caller is told, ―Thank
         you for calling the Harris County Child Support Office" and the call is terminated.

2.2.     The following is an example of a routine child support monitoring call:

2.2.1.   The caller dials the appropriate number and is greeted by an IVR system and given the menu options.

2.2.2.   The caller, after pressing the operator option, will be informed via the Harris County Child Support IVR
         to hold for the next available operator.



                                                                                                       Page 12 of 55
2.2.3.   Caller is transferred to the call center and placed into queue. Music shall play and periodic
         announcements will be made informing the caller to please hold for the next available operator. If the
         caller is in queue for more than one minute, the system will inform the caller of the estimated hold time.

2.2.4.   The caller is transferred out of queue to a live operator. The operator answers, ―Harris County Child
         Support, may I have your cause number please?‖

2.2.5.   Caller indicates that they received notice from a particular person in child support regarding their past
         due payment. The vendor will locate the specific contact information for the child support clerk
         handling the case. The caller will be asked to ―please hold‖ and then the call will be transferred to the
         appropriate child support clerk for handling.

2.3.     The following is an example of a routine wage withholding inquiry:

2.3.1.   The caller dials the appropriate number and is greeted by an IVR system and given the menu options.

2.3.2.   The caller, after pressing the operator option, will be informed via the Harris County Child Support IVR
         to hold for the next available operator.

2.3.3.   Caller is transferred to the call center and placed into queue. Music shall play and periodic
         announcements will be made informing the caller to please hold for the next available operator. If the
         caller is in queue for more than one minute, the system will inform the caller of the estimated hold time.

2.3.4.   The caller is transferred out of queue to a live operator. The operator answers, ―Harris County Child
         Support, may I have your cause number please?‖

2.3.5.   Caller asks if the requested wage withholding paperwork has been processed and received by the
         employer. The operator will research the information using the JIMS system and respond appropriately
         to the customer. Once all questions have been answered, the caller is told, ―Thank you for calling the
         Harris County Child Support Office" and the call is terminated.

2.4.     Other important objectives to note regarding child support calls:

2.4.1.   If the caller requests research information not currently available on the CIMS mainframe database
         screens, the operator will request that the caller provide all applicable information including the name of
         the caller, NCP name, CP name, cause number, phone number, operator name, inquiry/complaint, date,
         resolution and any other needed information. The vendor's operator then enters all pertinent
         information into the spreadsheet provided by the DCO. A shared database of child support customer
         service inquiries will be used to track all calls taken for child support. Research request will be sent to
         Harris County Child Support personnel by the vendor and the child support personnel will place a return
         call with answers to the research question(s). Vendor will be responsible for having web-based
         interface capabilities to communicate the issues related to child support calls.

2.4.2.   In the event that a caller is unreasonable and the answering operator cannot manage the call, the call
         should proceed through the vendor’s internal escalation process, which will be provided to and
         approved by the Child Support Office. Once the caller proceeds through the internal escalation process
         and they are still unsatisfied and refuse to leave a message or a return number, the operator will transfer
         the call to a specified number at the Harris County Child Support Office. Child Support personnel will
         handle the call from that point. The call will be transferred to a private line that is not to be given to the
         public.

                                                                                                          Page 13 of 55
2.4.3.   When the vendor transfers a call back to Harris County Child Support, the operator at the call center
         will update child support personnel of the escalated situation PRIOR to transferring the call.

2.4.4.   DCO reserves the right to adjust an invoice if we notice a pattern of calls being returned for handling
         unnecessarily. DCO will provide the necessary documentation to substantiate any adjustments.


3. Accounting/Court Registry Objectives

All Accounting and Court Registry calls handled by the vendor will be on a no-cost basis to the customer. The
vendor will bill the County monthly at a fixed rate per call. Calls will range from general information regarding
processes to more specific calls concerning the details of a case or a bill.

3.1      The following is an example of a routine call for Accounting:

3.1.1 The caller dials the appropriate number and is placed into queue. Music shall play and periodic
announcements will be made informing the caller to please hold for the next available operator. If the caller is
in queue for more than one minute, the system will inform the caller of the estimated hold time.

3.1.2 The caller is transferred out of queue to a live operator. The operator answers, ―Harris County District
Clerk’s Office, how may I help you?‖

3.1.3 Caller indicates that they received a bill for court cost and they want to know what it is for. The operator
will bring up the case information utilizing the DCO’s web site (and, in some cases, the JIMS system) and will
respond with the correct information to the customer. Once all questions have been answered, the caller is told,
―Thank you for calling the Harris County District Clerk’s Office" and the call is terminated.

3.1.     The following is an example of a routine call for Court Registry:

3.2.1    The caller dials the appropriate number and is placed into queue. Music shall play and periodic
         announcements will be made informing the caller to please hold for the next available operator. If the
         caller is in queue for more than one minute, the system will inform the caller of the estimated hold time.

3.2.2    The caller is transferred out of queue to a live operator. The operator answers, ―Harris County District
         Clerk’s Office, how may I help you?‖

3.2.3    Caller indicates that they had money deposited with Court Registry as a minor and they are now eighteen
         years of age and want instructions on how to get the money out of the registry and the timeframe for
         doing so. The operator will respond with the correct information to the customer. Once all questions
         have been answered, the caller is told, ―Thank you for calling the Harris County District Clerk’s Office"
         and the call is terminated.

4. General Information Calls Objective

         All general information calls handled by the vendor will be on a no-cost basis to the caller. The vendor
         will bill the County monthly at a fixed charge per call. General information calls will be calls that
         provide the caller with information regarding hours of operation, directions or phone numbers. Questions
         about the services performed and related procedures along with applicable fees charged will also be
         considered an informational call. Lastly, case record information not involving a search (applicable case

                                                                                                       Page 14 of 55
        or SPN number is provided by the customer) or copy purchase will also be regarded as a general
        information call.

        The following is an example of a routine call for General Information:

4.1.1   The caller dials the appropriate number and is placed into queue. Music shall play and periodic
        announcements will be made informing the caller to please hold for the next available operator. If the
        caller is in queue for more than one minute, the system will inform the caller of the estimated hold time.

4.1.    The caller is transferred out of queue to a live operator. The operator answers, ―Harris County District
        Clerk’s Office, how may I help you?‖

4.2.    Caller indicates that they want to know where the 311th District Court is located. The operator will
        respond with the correct information utilizing documentation previously provided by the DCO or by
        using the Internet to search for the information. Once all questions have been answered, the caller is
        told, ―Thank you for calling the Harris County District Clerk’s Office" and the call is terminated.

5. Project Requirements

        The goal of the DCO is to outsource the functions described above to a call center and allow the vendor
        to provide state-of-the-art technology and outstanding customer service in the most efficient manner
        possible, while reducing the human resource costs associated with providing these services with County
        personnel.

5.1.    The vendor will provide the highest quality customer care at all times.

5.2.    The vendor will combine the interface of the previously mentioned 3270 emulation screens and web-
        based applications with the following requirements:

5.2.1. The caller transport will be a toll-free number.

5.2.2. For all search-based background inquiries or copy charges, the caller will be routed to an operator with
       credit card authorization capabilities for processing the applicable fees.

5.2.3. Caller database information will be maintained by the vendor and supplied to the County on a monthly
       basis or as otherwise established by the DCO, including upon request.

5.2.4. Copy requests will be compiled daily and transmitted by e-mail or other agreed upon methods between
       the vendor and the DCO.

5.2.5. The vendor will provide call center services for the criminal and civil case inquiry process (for a fee if a
       search or copies are required), child support customer service (no charge to caller), accounting/court
       registry customer service (no charge to caller) and general information calls (no charge to caller).

5.2.6. On search-based inquiries, the vendor should have the ability to provide volume discount pricing for
       those customers who are frequent users of the system. These users will be required to prepay for
       services and the vendor will need to keep track of available balances.

5.3.    All calls will be taken Monday-Friday 8AM - 5PM central standard time.


                                                                                                       Page 15 of 55
5.4.    The vendor's software or processes shall automatically route all requests for certified copies of
        Certificates of Disposition (also known as Criminal Background Checks) to the DCO via email or fax
        within one-business day of the received request.

5.5.    The vendor will enter all research and complaint information related to child support calls on a
        spreadsheet that will be provided by Harris County Child Support. This spreadsheet will be forwarded
        electronically to the child support office daily.

5.6.    All information on calls being stored on a database should be maintained for at least 12 months.

5.7.    Performance standards: No less than 80% of the calls answered in 30 seconds, with an abandonment rate
        of less than 7%, are required.

5.8.    The vendor will obtain an approval rating of no less than 75% as determined through interval customer
        satisfaction surveys conducted by the DCO. If a rating lower than 75% is received, the vendor will be
        required to provide the DCO with their plan for raising the service level to an acceptable rating. If the
        vendor receives more than 3 ratings that are below the required 75%, the DCO reserves the right to
        adjust the invoice as noted in Section 5.10 below.

5.9.    The vendor will provide a detailed explanation of the internal escalation process to handle caller
        complaints, up to and including when the caller will be referred to a DCO representative.

5.9.1. The vendor will supply caller complaint reports, including the nature of the complaint, resolution
       summary and ending escalation point to the DCO on a weekly basis or as otherwise established.

5.10.   Harris County reserves the right to adjust any invoice presented for payment by 10% if the vendor fails
        to meet the stated performance standards or approval ratings as specified.

5.10.1. DCO reserves the right to adjust an invoice if we notice a pattern of calls being returned for handling
        unnecessarily by the vendor. DCO will provide the necessary documentation to substantiate any
        adjustments.

5.11.   The vendor will provide web-based access to the DCO on call volume and other related reports.

5.12.   The vendor will provide the DCO with the ability to listen in on customer calls.

5.13.   The vendor will incorporate the DCO's call center services into an existing center with experienced call
        center personnel.

5.14.   The vendor will develop a working partnership with the DCO, while constantly looking for new ways to
        improve customer service with designated contacts in Child Support, Accounting/Court Registry, and
        the Civil and Criminal Sections.

5.15.   The vendor will identify caller needs and suggest improvements, which may expand services.

5.16.   The vendor will supply modifications or enhancement of services, as determined with sectional contact,
        to county liaison within two-business days for review and possible addendum.




                                                                                                     Page 16 of 55
5.17.   The vendor will bill the County on a monthly basis for services rendered. The invoice should list the
        total transaction charge, subtracting the money collected by the vendor through search and copy fees and
        then subtotal the amount due from Harris County.

6. Follow-up Reporting Requirements

        The vendor will submit monthly reports to the DCO on information such as:

6.1.    Daily call volumes

6.2.    Average time in queue

6.3.    Average handling time of calls

6.4.    Abandonment call statistics

6.5.    Agent ID number

6.6.    Date

6.7.    Time

6.8.    Call Group (Child Support, Accounting/Court Registry, Civil, Criminal or Informational)

6.9.    After-work time, in seconds (how much time an operator spends)

6.10.   Average talk time, in seconds

6.11.   Average handling time, in seconds

6.12.   Average speed of answer, in seconds

6.13.   Average positions staffed

6.14.   Average positions required

6.15.   Individual Agent Performance Statistics

6.16.   Classification of callers by grouping (bondsmen, apartments, employers, employment agencies, law
        firms, child support customer, court registry customer, bill recipient, general public, any miscellaneous
        categories)

6.17.   Number of inquiries by caller (daily/weekly/monthly)

6.18.   Interval exception reports

6.19.   Monthly exception reports

6.20.   Weekly exception reports


                                                                                                     Page 17 of 55
6.21.   Daily exception reports

7. Financial Services

7.1.    The vendor will be responsible for providing credit card transaction services, including a merchant
        number to collect payments, authorization of payments, verification of payments, tracking of frequent-
        user account balances, and transfer of payments to the primary vendor, when applicable. The vendor
        should be established to accept payments through MasterCard, Visa, American Express and Discover.

7.2.    The DCO will not be responsible for any credit card chargeback issues that occur between the vendor
        and the credit card holder.

7.3.    Harris County shall opt to use a merchant services firm of its own choosing, when deemed to be in the
        best interest of the County.

8. Experience

8.1.    The vendor shall describe their experience in the call center industry: years, locations, number and size
        of accounts.

8.2.    The vendor should include all partners taking part in this process.

9.      Recommendations

        List (3) customers who have or are currently using your call center services. Include in the referral:
        name of company, contact name, address, phone number and applicable dates of contract or usage.

10.     Technical Design

        Vendor should include in the bid an explanation of the technical process it would use to deliver and
        operate this call center.

11.     Communication Design

        Vendor should include a detailed analysis of the communication structure the company would use to
        provide Harris County with call center services. (i.e. the structural hierarchy, routing, scripting and the
        types of equipment to be used by the vendor) for the caller interface, communication with the mainframe
        and communication with the DCO.




                                                                                                        Page 18 of 55
12.     Performance Standards

12.1    The DCO has set a performance standard of no less than 80% of the calls answered in 30 seconds or less,
        with an abandonment rate of 7% or less.

12.2    Additionally, monthly customer satisfaction surveys shall be conducted with no less than 75% approval
        rating received.

12.3    The DCO will develop a set of rotating customer satisfaction questions to be used in random sample
        surveying. All parameters are at the discretion of the DCO.

12.4    The DCO will require the vendor to supply regular reports on performance standards, abandonment
        rates, time in queue, etc.

13.     New Site Testing

        The DCO will require the vendor to test and demonstrate positive proof that the system works together
        as one integrated system before bringing it on-line.

14.     Disaster/Crisis Recovery

        The vendor must present a plan for disaster recovery. The plan should include everything from natural
        disasters destroying the center to the trunk at the County's mainframe being cut and various scenarios in
        between.

15.     Time Table/Implementation

        The vendor shall prepare a timetable for development, testing and implementation of the call center and
        all related tasks.

16.     Premise Visit

        The DCO may require the vendor to visit Harris County before awarding the contract.

17.     Training

17.1.   The vendor will be required to furnish its annual call center operator personnel turnover rate for the past
        three years.

17.2.   The vendor shall explain how it proposes to train its employees on the use of JIMS, CIMS and the web-
        based application screens and how these systems will integrate with the vendor's system.

17.3.   The DCO will provide a personnel to assist in screen and system identification.

18.     Customer Complaints

18.1.   The vendor shall specifically describe its escalation process for customer service complaints including
        the names of personnel handling complaints, titles and phone numbers, as well as provide updates of this
        contact information throughout the life of the contract within two-business days of the change.

                                                                                                       Page 19 of 55
18.2.   The vendor shall work closely with the DCO when addressing complaints received on the customer
        service provided by a particular operator at the call center. Each situation should be resolved to the
        satisfaction of both the vendor and the DCO.

19. Pricing

On the form provided, please state the following costs:

19.1.   Start-up costs, monthly service costs and credit card transaction costs.

19.2.   Transport service, long distance and dedicated lines to Harris County equipment and other similar costs
        (specifically identify). Harris County reserves the right to provide its own transport and 800 number if
        deemed in the County’s best interest. Harris County will require the 800-number to remain property of
        Harris County.

19.3.   Statutorily, the fee for search inquiries is $5.00 for the first three case inquiries and $1.65 for each
        additional inquiry. However, the DCO may also offer a discounted fee for these based on a pre-paid
        amount. This fee structure is presented below in the pricing chart.

19.4.   The County does not assess a fee to the caller for child support customer calls. On the form below, state
        your per call rate for handling these type of calls. In addition, please provide charges for volume
        discounts if offered.

19.5.   The County does not assess a fee to the caller for Accounting/Court Registry customer calls. On the form
        below, state your per call rate for handling these type of calls. In addition, please provide charges for
        volume discounts if offered.

19.6.   The County does not assess a fee to the caller for non-search case or general information calls. On the
        form below, please state your per call rate for handling these types of calls. In addition, please provide
        charges for volume discounts if offered.

20. Call Volumes

Current estimated call volumes are as follows:

20.1.   Criminal/civil search-based inquiries —       3,000 to 5,000/month

20.2.   Child support inquiries                       —       3,500 to 5,000/month *

20.3.   Accounting/Court Registry information         —       1,000 to 3,000/month

20.4.   General information inquiries         —       8,000 to 10,00/month




                                                                                                      Page 20 of 55
  PRICING FORM

  Activity                                               Charge
  Background Inquiries 3,000-5,000
  Prepaid Amount        DCO Discount      DCO Fee (1st 3 checks) Over 3 checks

       -0-                  0%              $5.                   $1.65
  $   500.00                5%              $4.75                 $1.55
  $ 1,000.00               10%              $4.50                 $1.50
  $ 2,000.00               15%              $4.25                 $1.40
  $ 4,000.00               20%              $4.00                 $1.30

  Child Support Customer Service Calls                   3,500—5,000/mo     5,000—6,500/mo.   6,500—8,000/mo
  [If volume discounts are provided, please state
  charges accordingly.]
  Charge per call                                        $                  $                 $
  Accounting/Court Registry Calls                        1,000—3,000/mo     3,000—4,000/mo.   4,000—5,000/mo
  [If volume discounts are provided, please state
  charges accordingly.]
  Charge per call                                        $                  $                 $
  General Information and Non-Search Case Calls          6,000-9,000/mo     9,000-12,000/mo   12,000—15,000/mo
  [If volume discounts are provided, please state
  charges accordingly.]
  Charge per call                                        $                  $                 $


The vendor will be required to absorb all up-front costs associated with initiating the call center services.
Payment for services will begin once the system is operational.

All charges to Harris County must be identified on the form above. It is understood and agreed that the charges
listed above include vendor’s overhead and there will not be any additional charges whatsoever including, but
not limited to, additional charges for the following:

        Monthly service costs
        Credit Card transaction costs
        Transport service costs
        Long distance service costs
        Dedicated lines to DCO equipment

* Anticipated volume, however, we expect this volume to increase over time as our services and programs
increase.




                                                                                                               Page 21 of 55
Renewal

Vendor agrees to continue this contract for the time frame stated below under the same terms and conditions and
pricing as the original contract. If bidder does not wish to renew, write "N.A." in the space provided.
Harris County retains the option to rebid at any time if it is in our best interest.

Renewal Year 1 (2007-2008): _________________________

Renewal Year 2 (2008-2009): _________________________

Renewal Year 3 (2009-2010): _________________________

Renewal Year 4 (2010-2011): _________________________




                                                                                                   Page 22 of 55
                                                                                                             Attachment a
                                                                                                            Job No. 05/0376

                                 RESIDENCE CERTIFICATION/TAX FORM
Pursuant to Texas Government Code §2252.001 et seq., as amended, Harris County requests Residence
Certification. §2252.001 et seq. of the Government Code provides some restrictions on the awarding of
governmental contracts; pertinent provisions of §2252.001 are stated below:

          (3)      "Nonresident bidder" refers to a person who is not a resident.

          (4)      "Resident bidder" refers to a person whose principal place of business is in this state, including a
                   contractor whose ultimate parent company or majority owner has its principal place of business in
                   this state.

          I certify that                             is a Resident Bidder of Texas as defined in
                     [Company Name]
          Government Code §2252.001.

          I certify that                             is a Nonresident Bidder as defined in
                           [Company Name]
          Government Code §2252.001 and our principal place of business is                            .
                                                                              [City and State]

Taxpayer Identification Number (T. I. N.):

Company Name submitting Bid/Proposal:

Mailing Address:

If you are an individual, list the names and addresses of any partnership of which you are a general partner:



PROPERTY: List all taxable property owned by you or above partnerships in Harris County.

Harris County Tax Acct. No.*                  Property address or location**




 * This is the property account identification number assigned by the Harris County Appraisal District.
** For real property, specify the property address or legal description. For business personal property, specify the
   address where the property is located. For example, office equipment will normally be at your office, but inventory
   may be stored at a warehouse or other location.

Do you carry Health Insurance on your employees? ___Yes ___No

If yes, what is the percentage of employees insured? _____%
Revised 08/05



                                                                                                                  Page 23 of 55
REFERENCES

Please supply three references for whom your company has supplied similar scope/services


Company Name/Address

__________________________________________________________________________________________
Contact person/phone number



Company Name/Address

__________________________________________________________________________________________
Contact person/phone number



Company Name/Address

__________________________________________________________________________________________
Contact person/phone number




                                                                                           Page 24 of 55
                                              ATTACHMENTS

                                             CRIMINAL SCREENS

QNAM (QUERY: NAME INQUIRY):

The example below (Figure 1) shows how we run one of our basic criminal search-based inquiries using the
QNAM screen. Operators need at least first and last name, and either a date of birth (DOB) or a social security
number to conduct the search.

                          ENTER BASIC ID INFORMATION                 ** QNAM **

LAST NAME: ___________________________
FIRST NAME: ____________
MIDDLE NAME: ________
PTY: _
SEX: _
RACE: _
AGE: __
DOB: ______
SOCIAL SECURITY NUMBER: _________
DRIVER'S LICENSE NUMBER: _________________
STATE ID NUMBER: __________




Figure 1
QCAS (Query Case History):

The example of the QCAS screen (Figure 2) is an illustration of information appearing on an operator’s screen
on a match for the identifiers that were placed in the QNAM screen (Figure 1).

=N 01076250                                                   **QCAS(QINQ)** PG 1
LINE               NAME              PTY RAC SEX DOB                    SPN & CLS
     DOE, JOHN                        D   B   M 051353                01076340998
     DOE, JOHN                        D   B   M 051353                01076340999




LAST ADDRESS: 8285     HILLSTOME       HOUSTON    TX        PHONE:
HGT: 508 WGT: 190 EYES: BRO HAIR: BLK SKIN: DBR BLD: MED SMT:

*****                         CASE INFORMATION                             *****
LN CDI CASE NUMBER CRT CON FIL-DT OFFENSE      NXT-ST S CST   INS DISPOSITION
01 003 062455531010 208 DEF 021992 THEFT      092992 D C      FID DISP-100197




** END OF DISPLAY **
TO SEE NEXT PAGE PRESS ENTER. CLEAR TO TERMINATE.    PF7=QLET
PF4=QMNQ PF5=QBDI PF6=NAM50   LINE NO.==> ENTER=QCOC PF1=LBFD PF2=QSET PF3=QDOC
Figure 2
In this example, Mr. John Doe is the defendant in felony (CDI 003) case no. 062455531010 in court no. 208.
He is charged with theft, which was filed on February 19, 1992. The last setting date was September 29,1992,
when a judgment was entered and the case was disposed. In a pending case example, the next setting column
would display a future court setting date.

By selecting line (LN) 01, or case number 003/062455531010, the operator may review further details of this
case.

                                                                                                   Page 25 of 55
QCOC (Query Connection to Case):

The QCOC screen (Figure 3) is a listing of all parties listed in this case. Many possible parties may display,
such as the defendant (DEF), bondsmen (BAB), attorneys (HAT – hired attorney and PAT – previous attorney),
etc. In this example, we find a listing for the HAT, BAB, PAT, DEP and JGE (Judge).

                     C A S E N U M B E R         I N Q U I R Y                PAGE 1
                         PERSONS CONNECTED       WITH CASE
 CASE # 062455531010   FILNG-DT 021992 CRT       208 BOND    $2000 CST C DST D CLI
 OFFENSE THEFT         NEXT-DT 092992 CAD        DISP CCD 100197 INS FID

                     NAME                                   CON NTY SPN    CLS SNU
  FRANKLIN, COULDBE                                         HAT P 71521770 212 995
  PERSONAL FIX UP BOND                                      BAB O 00002586 490 996
  DOE, JANE E. (JUDGE)                                      JGE P 00197766 472 997
  SMITH, MAYBE                                              PAT P 50800890 042 998
  DOE, JOHN                                                 DEF P 01076340 995 999



 ** END OF DISPLAYS **
 _ENTER FOR QSET_ PF1=QINQ       PF2=QCAS     PF3=QDOC   PF4=QMNQ
Figure 3


QSET (Query Case Setting):

The QSET screen (Figure 4) is a listing of all court settings for a particular case. As seen in the example below
the most recent case setting is listed first. An operator will access the QSET screen by pressing <enter> from
the QCOC screen (Figure 3). In this example we find the last setting, which was on September 29, 1992 when
the defendant pleaded and received a 5 year deferred sentence.

                                                                              ** QSET **
 CASE 062455531010                                                               PAGE 1
 NAME DOE, JOHN
 COURT 208    OFFENSE THEFT BY RECEIVING $750-$20000

 DATE SET   TIME COURT DNC      REASON        RESULTS   FUT-DATE      COMMENTS   ATY   SNU
  092992    0900 208 MD      PLEA           DEFERRED ADJ           5 YEARS DAG    Y    983
  071792    0900 208 MD      DISPOSITION    RSET BY CRT 090292                    Y    987
  062392    0900 208 MD      DISPOSITION    RESET        071492                   Y    989
  052292    0900 208 MD      NON-TRIAL      RESET        061892                   Y    991
  052092    0900 208 MD      NON-TRIAL      RESET        052292                   Y    992
  042992    0900 208 MD      NON-TRIAL      RSET DEF REQ 052092    ATTYNCAPMURDER N    993
  042292    0900 208 MD      NON-TRIAL      RESET        042992    ATTYNCAPMURDER N    994
  031892    0900 208 MD      ARRAIGNMENT    RESET        040792    TO HIRE ATTY   Y    996
  022792    0900 G177 GJ     GRAND-JURY                            LE                  997
  022692    0900 208 MD      ARRAIGNMENT    RSET PROS RQ 031892                   Y    998
  022092    0900 208 PC      PLM INT APPR   P-C FOUND    022692                   Y    999

 ** END OF DISPLAY **
 ENTER FOR QDOC   PF5=QMNQ      PF8=QCOC

Figure 4




                                                                                                     Page 26 of 55
QDOC (QUERY DOCUMENT\TRANSACTION):

The QDOC screen (Figure 5) is a listing of all minute transactions in a case. As seen in this example the
defendant received 5 years Deferred Adjudication. An operator will access the QDOC screens by pressing
<enter> from the QSET screen (Figure 4).

=N                                                                  ** QDOC **
                           C A S E   T R A N S A C T I O N S           PAGE 03
CASE # 062455531010      FILNG-DT 021992 CRT 208          BOND $2000       CST C DST D
OFFENSE THEFT NEXT-DT 092992 CAD DISP CCD 100197 INS FID PTSA N
NAME:     DOE, JOHN
 FOR NEW QDOC ENTER NEW CDI/CAS ______________ PF10-03=QDOC

09/29/92   MOTIONS         MO PROBATION             SNU: 998        09/29/92
09/29/92   MOTIONS         FILED                     CFI 208        09/29/92

09/29/92   MOTIONS        REQ WAIVER PSI             SNU: 999       09/29/92
09/29/92   MOTIONS        FILED                      CFI 208        09/29/92

09/29/92   ORDER          DEFERRED ADJUDICATION OF GUILT SNU: 996   09/30/92
09/29/92   PENALTY        PROBATION   5 YEARS ENDING 09/28/97       09/30/92
09/29/92   RECORDED       VOLUME 803     PAGE 634 APP MINUTES CM    09/30/92
09/29/92   OFFENSE        THEFT BY RECEIVING $750-$20000 LEVEL F3   09/30/92

09/29/92 ORDER             REQ WAIVER PSI GRANTED SNU: 997         09/29/92
09/29/92 RECORDED          VOLUME 802 PAGE 864 APP MINUTES CM      09/29/92
09/29/92 OFFENSE           THEFT BY RECEIVING $750-$20000 LEVEL F3 09/29/92
=N FOR NEXT PAGE. HIT CLEAR TO TERMINATE.
 PF1=QCOC PF2=QSET PF3=QCAS PF4=QINQ(ORIG NAME) PF5=QMNQ PF6=NAM50

Figure 5

QDOC may have multiple pages of information, which may be reviewed by the operator pressing <enter>.
Upon the last page, pressing <enter> will return the operator’s screen to page 1 of QDOC.




                                                                                               Page 27 of 55
                                          CHILD SUPPORT SCREENS

MENU OF CHILD SUPPORT SCREENS (QUERY DOCUMENT):

This main menu screen (Figure 6) allows you to query the different screens for child support.

                       HARRIS COUNTY CHILD SUPPORT SYSTEM                 JPC1000
                                   MAIN MENU
                CAUSE NUMBER: __________ SEQUENCE NUMBER: ____

                 PF1    =   SET UP A NEW CASE AND COURT ORDER
                 PF2    =   CHANGE CASE AND COURT ORDER
                 PF3    =   INQUIRY ON CASE BY CAUSE NUMBER
                 PF4    =   INQUIRY ON CASE BY NAME
                 PF5    =   PAYMENT HISTORY PRINT
                 PF6    =   NEW ALTERNATE PAYOR / PAYEE
                 PF7    =   CODE RECORD FOR DELETION
                 PF8    =   NEW PAYMENT HISTORY
                 PF9    =   PAYMENT POSTING BY CAUSE NUMBER
                 PF10   =   PAYMENT POSTING FOR COMPANY CHECKS
                 PF11   =   MENU TWO

 JPCM01 - READY FOR DATA - ENTER REQUIRED INFORMATION AND PRESS PF KEY
Figure 6

CASE INFORMATION (QUERY DOCUMENT):

This screen (Figure 7) gives specific party and case information for a particular child support case.

   1                   HARRIS COUNTY CHILD SUPPORT SYSTEM              JPC1201
                     INQUIRE ON CASE/COURT ORDER INFORMATION
 CAUSE #: 0001111111 SEQ#: 0000 STATUS: PURGE ALT MAST: 0 NAME: _____________
 FILE#: 000132630 RELATED CASE INFO, ID#: __________ TYPE: _

 PAYOR: LAST NAME: LEWIS                1ST: GEORGE       MID: WAYNE    TLE: ___
  I   ADDR 1: UNKNOWN                   CITY: _______________ ST: __ ZIP: 00000
      ADDR 2: _________________________ SSN: ___ __ ____
      HOME PHONE: ___ ________ BUSINESS PHONE: _____________   PERSONAL CHK?
 PAYEE: LAST NAME: MILLER               1ST: NATALIE      MID: ________ TLE: ___
  I   ADDR 1: UNKNOWN                   CITY: _______________ ST: __ ZIP: 00000
      ADDR 2: _________________________ SSN: ___ __ ____ PAYABLE:       $.00
      HOME PHONE: ___ ________ BUSINESS PHONE: _____________         ACH: N
     FEE DUE: 164.00 ADD FEE: Y     ADDTL COUPONS: X      LAST ACCTNG: 10/02/92
     FEE RECD: 164.00      LAST PAY AMT:   $450.00 LAST PAYMENT DATE: 12/19/91
       ADD DATE: 05/12/78 ADD OPER: 407    CHG DATE: 05/03/93 CHG OPER: 745
 COURT ORDER DATE: ______ COURT ID:    ___    CO TYPE: _       CO TERMS: _______
 PAY AMOUNT:      _______ BEGIN DATE: ______ DUE: _________    CREDIT: _________
 INTEREST CALC:    _      VERIFY DATE: ______


 1 NEXT INQ             2 DISPLAY PRIOR CO          3 DISPLAY CHILD DATA
 4 DISPLAY ALT PAYEE    5 DISPLAY PAYMENT HISTORY   6 CASE ACCOUNTING PRINT
Figure 7




                                                                                                        Page 28 of 55
PAYMENT HISTORY (QUERY DOCUMENT):

This screen (Figure 8) provides payment history information on a particular child support case.

 =N    1                  HARRIS COUNTY CHILD SUPPORT           PAGE   1 JPC1601
                       PAYMENT HISTORY   CAUSE#      SEQ#
                 DATE SEARCH: __ __ __   0001111111 0000
 ............PAYMENT............   ...........WARRANT........... CASE CHECK
  DATE       AMOUNT      TYPE      NUMBER      DATE       AMOUNT TYPE NUMBER

 051278       $75.00      AE       01386748   051278      $75.00 0
 051778       $75.00      AE       01391122   051778      $75.00 0
 060578       $75.00      AE       01405282   060578      $75.00 0
 062378       $75.00      MO       01421187   062378      $75.00 0
 070678       $75.00      AE       01430488   070678      $75.00 0
 072078       $75.00      AE       01443251   072078      $75.00 0
 080778       $75.00      AE       01475500   080778      $75.00 0
 082278       $75.00      AE       01487826   082278      $75.00 0
 090678       $75.00      AE       01499034   090678      $75.00 0
 092678       $75.00      AE       01515745   092678      $75.00 0
 100378       $75.00      AE       01522954   100378      $75.00 0
 102378       $75.00      AE       01540692   102378      $75.00 0
 103078        $8.00      PC                  103078        $.00 0
 110778       $75.00      AE       01553824   110778      $75.00 0
 112278       $75.00      AE       01566035   112278      $75.00 0
 1)PAYMENT POSTING 2)INQ ON CASE INFO 3)PRINT PAY HISTORY 4)PAYABLE BAL HIST
 JPDH05 - TYPE IN PAGE NUMBER AFTER "=" TO VIEW A PREVIOUS PAGE.

Figure 8

NAME INQUIRY (QUERY DOCUMENT):

This screen (Figure 9) allows you to search by name on child support cases.

HARRIS COUNTY CHILD SUPPORT SYSTEM                  JPC1700
                                     NAME INQUIRY

                       ENTER KNOWN DATA:
                            LAST NAME:       ____________________
                            1ST NAME:        ____________
                            MID INITIAL:     _
                            TYPE:            PAYOR

                            ENTER SEARCH OPTION: 2

             SEARCH OPTION 1 WILL RETURN   ALL NAMES MATCHING THE PHONETIC
                             CODE OF THE   LAST NAME ENTERED
             SEARCH OPTION 2 WILL RETURN   ONLY THOSE NAMES WHICH ARE AN
                             EXACT MATCH   FOR THE NAME(S) AND INITIAL ENTERED



 JPNS01-PLEASE ENTER LAST NAME (1ST AND MIDDLE INITIAL OPTIONAL).
           TYPE CAN ALSO BE "PAYEE" OR "BOTH".

Figure 9




                                                                                                  Page 29 of 55
MENU TWO OF CHILD SUPPORT SCREENS (QUERY DOCUMENT):

This menu two screen (Figure 10) allows you to query other child support related functions.

                        HARRIS COUNTY CHILD SUPPORT SYSTEM                 JPC1000
                                    MENU TWO


                CAUSE NUMBER: __________ SEQUENCE NUMBER: ____

                 PF1    =   INQUIRY ON CAUSE BY CHECK NUMBER
                 PF2    =   AUTOMATED CLEARING HOUSE INFORMATION
                 PF3    =   POST PAYABLE TRANSACTIONS
                 PF4    =   PAYABLE BALANCE HISTORY
                 PF5    =   ADDRESS HISTORY
                 PF6    =   ACH HISTORY
                 PF7    =   ADD A NEW COURT ORDER RECORD TO AN EXISTING CASE
                 PF8    =   CHECK STUB MESSAGE TEXT
                 PF9    =   LOAD ET FROM ACH
                 PF10   =   LOAD INTERIM FROM LOCKBOX
                 PF11   =   SECURITY - DISTRICT CLERK




JPCM01 - READY FOR DATA - ENTER REQUIRED INFORMATION AND PRESS PF KEY
Figure 10

CHECK NUMBER INQUIRY (QUERY DOCUMENT):

This screen (Figure 11) allows you to search by check number to determine where a child support payment was
posted.

HARRIS COUNTY CHILD SUPPORT SYSTEM              JPC1701
                               CHECK NUMBER INQUIRY                    PAGE NO: 01

                               CHECK NUMBER: __________

LN   CAUSE NUMBER       SEQ         AMOUNT     PAYMENT DATE    BATCH




PF1 - FRESH SCREEN     PF2 - CASE INFORMATION     PA2 - RETURN TO MENU
JPCS07 - PLEASE ENTER A CHECK NUMBER AND PRESS ENTER

Figure 11




                                                                                                 Page 30 of 55
ADDRESS HISTORY (QUERY DOCUMENT):

The Address History screen (Figure 12) shows an individual’s address history on a child support case.

                         HARRIS COUNTY CHILD SUPPORT SYSTEM              JPCS702
                                  ADDRESS HISTORY

 CAUSE NUMBER: __________    SEQ: ____


 PAYOR:    _     PAYEE: _

 NAME:    _________________________
 ADDRESS: _________________________
          _________________________
 CITY:    _______________ STATE: __
 ZIP:     _____ - ____

 EFF DATE: __ __ __

 OPERATOR:

 PFKEYS:    PF1 - FRESH SCREEN           PF2 - DISPLAY CURRENT ADDRESS

 JPAH01 - PLEASE ENTER A CAUSE AND SEQUENCE NUMBER.
 JPAH20 - SELECT EITHER PAYOR OR PAYEE.
Figure 12

ACH HISTORY (QUERY DOCUMENT):

The ACH History screen (Figure 13) is a history of direct deposit accounts on a child support case.

                         HARRIS COUNTY CHILD SUPPORT SYSTEM              JPCS703
                                    ACH HISTORY

 CAUSE NUMBER:               SEQ:

 PAYEE NAME:     _________________________
 ADDRESS:        _________________________
                 _________________________
 CITY:           _______________ STATE: __
 ZIP:            _____

 ACH INFORMATION:
     ACCOUNT NAME:     ______________________
     ACCOUNT NUMBER:   _________________    ACCOUNT TYPE: _
     TRANSIT/ROUTING   NUMBER: _________
     PRENOTIFICATION   DATE:                APPROVAL:     _

 EFF DATE: __________
 OPERATOR:

 PFKEYS:    PF1 - FRESH SCREEN           PF2 - DISPLAY CURRENT ACH

 JPWI01 - PLEASE ENTER A CAUSE AND SEQUENCE NUMBER.
Figure 13




                                                                                                      Page 31 of 55
                                                CIVIL SCREENS

INT 65.40 (PARTY ASSOCIATED CASES INQUIRY):

Use INT 65.40 (Figure 14) to inquire on a party’s name and retrieve a list of Harris County civil and family
district court cases to which that party was associated as of January 1981.

 JUHUD (1SA#)     JUSTICE INFORMATION MANAGEMENT SYSTEM       SEP 20, 2000(C1)
 INT6540                     CIVIL CASE INTAKE                OPT: _____ - INT
                     DCQY: PARTY ASSOCIATED CASES INQ         PAGE:    1 -    1

 NAME: ___________________________________ DATE FILED:    ________ - ________
 CASE TYPE> ___   STATUS> _ D=DEFENDANT P=PLAINTIFF _     COURT ___
                                                                  CASE     FILE
   COC       NAME1          COC         NAME2            CASE NO TYPE CRT LOCTN




 ==> *** PLEASE ENTER QUERY FIELDS ***
 1=NAM. INQ.   2=NOTICE INQ. 3=CASE SUM.
               7=BACKWARD    8=FORWARD                    10=REFRESH     11=HELP
Figure 14

INT 65.45 (CIVIL NAMES INQUIRY PRIOR TO 1981):

Use INT 65.45 to inquire on an individual or a company and access a list of Harris County civil and family
district court cases to which that party was connected as a type of defendant or as a type of plaintiff before 1981.

 JUHUD (1SA#)     JUSTICE INFORMATION MANAGEMENT SYSTEM       SEP 20, 2000(C1)
 INT6545                     CIVIL CASE INTAKE                OPT: _____ - INT
                         CIVIL INDEX PRIOR TO 1981            PAGE:    1 -     1

 NAME: ________________________________________ BEG YEAR: 1969 END YEAR: 1980
 P=PLAINTIFF D=DEFENDANT B=BOTH: B CASETYPE ABREV> ___       FILING COURT> ___
 PRIMARY PARTIES ONLY ? _                                    PRINTER> RM2176__
   CASE NUMBER     PLAINTIFF                     DEFENDANT
          TYPE OF CASE           TYPE OF INSTRUMENT      COURT    DATE FILED




 ==> *** PLEASE ENTER INQUIRY INFORMATION ***
 1=CASE DISP. 2=PTY. ASOC.
               7=BACKWARD    8=FORWARD     9=PRINT        10=REFRESH     11=HELP
Figure 15




                                                                                                        Page 32 of 55
INT 75 (CASE SUMMARY INQUIRY):

Use INT 75 (Figure 16) to access the case summary of a Harris County civil or family district court case.

 JUHUD (1SA#)       JUSTICE INFORMATION MANAGEMENT SYSTEM      SEP 20, 2000(C1)
 INT75                         CIVIL CASE INTAKE               OPT: _____ - INT
                          DCQ7: CASE SUMMARY INQUIRY           PAGE:    1 -     1

 CASE NUMBER: ___________
 STYLE: _________________________________ VS _________________________________
 FILE DT: ________ FILE CRT: ___ CURR CRT: ___ NO OF PLT: ____ NO OF DEF: ____
 FILE LOC: ____________________ LOC DT: ________ CAS TYP: ____________________
 CASE FILE SENT LOCATION: ______________________ CASE FILE SENT DATE: ________
 STATUS: _______________________________________ JURY FEE PAID DATE: ________
 NEXT DATE SET: ________ BOND FILED: ________ BOND TYPE: _____________________
 SEALED: _   AG CASE: __________
                      ** JUDGMENT/APPEAL INFORMATION **
 JUDG FOR: __________________ JUDG DT: ________ VOL: _____ PAG: ____ PAGS: ___
                                           IMAGE NO: ________________
 FILE DT MOTION FOR NEW TRIAL: ________ STATUS: ______________________________
 APPEAL BOND DATE: ________   BOND CLASS: ___________________
 SUPERSEDEAS DATE: ________   BOND CLASS: ___________________ AMT: ______ . __
     MANDATE DATE: ________ MANDATE TYPE: ____________________________________
 CONSOLIDATED OR CONNECTED CASES: ___________ ___________ ___________
 ==> *** PLEASE ENTER CASE NUMBER ***
 1=SET HIST.   2=SERV. INQ. 3=DOCU. INQ. 4=PARTY INQ. 5=DCCA UPDT
 6=MFL. INQ.   7=DCAI INQ.   8=PST TRL INQ 9=CFL. HIST. 10=REFRESH     11=HELP
Figure 16

ATY 35 (DNQY: CIVIL ATTORNEY INQUIRY):

Use ATY 35 (Figure 17) to determine if an attorney, law firm or taxing entity is listed with the Harris County
District Clerk’s attorney register.

 JUHUD (1SA#)       JUSTICE INFORMATION MANAGEMENT SYSTEM      SEP 20, 2000(C1)
 ATY35                        ATTORNEY SUBSYSTEM               OPT: _____ - ATY
                         DNQY: CIVIL ATTORNEY INQUIRY          PAGE:    1 -     1

 ATTORNEY NAME: ________________________________________

    ATTORNEY NAME                           BAR NUMBER




 ==> *** PLEASE ENTER QUERY FIELDS ***
 1=CIV. CASES 2=CRIM.CASES 3=ATTY. VAC.
               7=BACKWARD    8=FORWARD                      10=REFRESH   11=HELP

Figure 17




                                                                                                     Page 33 of 55
ATY 36 (CIVIL ATTORNEY CASE INQUIRY):

Use ATY 36 (Figure 18) to inquire on an attorney’s bar number or an organization’s ID number and access a list
of Harris County civil district court cases for which that attorney or agency is listed as counsel or agent.

JUHUD (1SA#)     JUSTICE INFORMATION MANAGEMENT SYSTEM       SEP 20, 2000(C1)
ATY36                      ATTORNEY SUBSYSTEM                OPT: _____ - ATY
                       CIVIL ATTORNEY CASE INQUIRY           PAGE:    1 -     1

 BAR NUM: ________ TRANS DT: ________ - ________          PRINTER> RM2176_
 COURT NUM> ___ SETTING DT: ________ - ________ ACTIVE: _ DISPOSED: _
                 CASE NUM: ___________ - ___________    CASE STAT> _
 ATTORNEY NAME: _______________________________________    SPN: ________
 LAST ADDRESS : _____________________________________________________________
 PHONE: ___ - ___ - ____    FAX: ___ - ___ - ____

SEL   CASE      CRT CON.COD FIL DAT       SETTING DT    CASE STAT     DISP.DATE
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
==> ** PLEASE ENTER BAR NUMBER **
1=CRIM. CASE 2=CIVIL ATTY 3=CASE SUMM     4=ATTY VACA.   5=SET. HIST.
              7=BACKWARD    8=FORWARD     9=PRINT        10=REFRESH     11=HELP

Figure 18




                                                                                                  Page 34 of 55
ACT 50 (CIVIL COURT ACTIVITY INQUIRY):

ACT 50 (Figure 19) reflects all court activity entered by date on a particular case and it will also show the code
and description of the documents entered.

JUMIY (1IJ#)     JUSTICE INFORMATION MANAGEMENT SYSTEM      AUG 29, 2005(C1)
        ACT50                       CIVIL COURT ACTIVITY                   OPT:    _____   -         ACT
                                    GENERAL INQUIRY                        PAGE:      1    -     1

       CASE NUMBER:   200548776__    POST JUDGMENT NUMBER> __      CURRENT COURT:         257        PUB?      _
       CASE TYPE:     TITLE-4 SUPPORT___________    CASE STATUS:   ACTIVE____________________
       STYLE: DOE, JANE________      VS.     DOE, JOHN_________
                      SEQ ACT    PJN
       DATE     NUM CODE                     DESCRIPTION                   PJN COURT INS>
       _      08/23/2005 4____ CASO_         _      ORDER SIGNED SETTING HEARING ____     __         257       1__
                                     PGS: 4___ LCD: 08232005 CLERK: HICKS, JIMELLA B
       _      08/23/2005 3____ TRORX         _      ORDER SIGNED GRANTING TEMPORARY R     __         257       1__
                                     PGS: 4___ LCD: 08232005 CLERK: HICKS, JIMELLA B
       _      08/09/2005 2____ MASO_         _      IV-D MASTER SIGNED ORDER SETTING      __         257       1__
       IMAGE NUM: 14977821________ PGS: 1___ LCD: 08122005 CLERK: HERNANDEZ, DESTI
       _      08/09/2005 1____ MASO_         _      IV-D MASTER SIGNED ORDER SETTING      __         257       1__
                                     PGS: 1___ LCD: 08112005 CLERK: HERNANDEZ, DESTI


       ==>    *** (4) RECORDS FOUND ***
       1=NOTICE INQ   2=SETTING INQ 3=ACT ENTRY             4=PARTY INQ            5=MIN. INQ.
       6=CASE. SUMM. 7=BACKWARD              8=FORWARD                             10=REFRESH                  11=HELP

Figure 19




                                                                                                           Page 35 of 55
DKT 70 (CIVIL CASE SETTING HISTORY):

DKT 70 (Figure 20) will show the next setting date, the type of hearing and the time of the hearing for a
particular case. It will also show previous hearings, which individual set the hearing and any results or
comments regarding the hearing.

     JUMIY (1IJ#)      JUSTICE INFORMATION MANAGEMENT SYSTEM      AUG 29, 2005(C1)
       DKT70                        CIVIL COURT DOCKETING                  OPT:    _____ -           DKT
                                CASE SETTING HISTORY                PAGE:     1    -    1

       CASE NUMBER:  199912345__     PJN:    __      DKT.NAME>      __     SETTING REASON>           ____      PUB?
       _
       NEXT SET DT:  __________      CUR.CRT:        309    CASE TYPE: DIVORCE_____________________
       STYLE: WRIGHT, TIFFANY JENISE________         VS.    JACKSON, JOSHUA CHARLES____________
       JURY FEE:     N       DATE: __________        CST:   DISPOSED (FINAL)____ CFL:     CLOSED FILES_____

       _ SET-DT:       10/29/1999     DKT NAM:       AI SHOW CAUSE D       CRT:    309       TIME:   09:00 AM
       PJN:    __
       PTY-REQ:        ______________________         SEQ:   2____ CLK-SET:      JU2ZJ MOIR, JESSICA_____
       SET-REA:        EJUD ENTRY OF JUDGMENT________        SET-COM:     PER JUDGE__________________
       RESULTS:        PASSED________________________        RES-COM:     SUBMITTED__________________
       TR-LEN:         _______________        JUDGE: ____________________ RPT:   __________________

       _ SET-DT:       10/25/1999     DKT NAM:       AH FAMILY TRIAL       CRT:    309       TIME:   09:00 AM
       PJN:    __
       PTY-REQ:        ______________________         SEQ:    1____ CLK-SET:       JUDTX PLOTKIN, PAT______
       SET-REA:        TTOM TRIAL ON MERITS__________         SET-COM:     PER JUDGE__________________
       RESULTS:        TRIAL COMMENCED_______________         RES-COM:     ENTRY 10/29________________
       TR-LEN:         _______________        JUDGE: ____________________ RPT:     __________________
       ==>     ***   (2) RECORDS FOUND ***
       1=RESULTS               2=CAS.SETTING 3=CORRECT SET 4=ACT INQ               5=CAS SUM INQ
       6=NOT.INQ.              7=BACKWARD             8=FORWARD            9=MCT10                10=REFRESH
       11=HELP
Figure 20




                                                                                                           Page 36 of 55
INT 60 (CIVIL SERVICE INQUIRY):

INT 60 (Figure 21) will show information regarding service on a particular case. The information displayed
includes: the party being served, the service type, the instrument type, the requested date, the issued date, which
precinct the papers were delivered to, the appearance date, the serving agency and the date the papers were
received, served and returned.

JUMIY (1IJ#)     JUSTICE INFORMATION MANAGEMENT SYSTEM      AUG 29, 2005(C1)
        INT60                         CIVIL CASE INTAKE                     OPT:    _____ -       INT
                                    SERVICE INQUIRY                         PAGE:      1    -   1
       CASE NUM:       199912345__    PJN>   __      TRACKING NUM: _________        TRANS. NUM:   _________
       SERVICE STATUS:        _       (V, T, A, Q, C OR BLANK)              PUB?    _
       STYLE: WRIGHT, TIFFANY JENISE___________      VS      JACKSON, JOSHUA CHARLES__________
       CASE STATUS:    DISPOSED (FINAL)_____ LOCATION:       CLOSED FILES_________ COURT: 309
       PARTY BEING SERVED:    JACKSON, JOSHUA CHARLES_________________________      COC:    DEF
       SERVICE TYPE: CITATION____________ INSTRUMENT:        ORIGINAL PETITION_______
       PARTY REQ SERVICE:     DIAZ, PORFIRIO F. JR.___________      REQUEST DATE: 03/10/1999
       CLERK ASSIGNED:        WILLIAMS, TIFFANY AISHA_________      ASSIGN DATE:    03/11/1999
       ISSUE DT:       03/12/1999     ISSUE CLERK:   WILLIAMS, TIFFA        DEL TO>         CO1   REISSUE COD:
       __
       EXPIR DT:       __________            APPEAR DT:      __________     FEE:       0.00 RECPT. NO:    617134_

       SERVING AGENCY>        CO7     SERVING AGCY RECV DT: 03/26/1999              SERVED DT:     03/30/1999
       STATUS:         SERVICE RETURN/EXECUTED______________________                RETURN DT:     04/01/1999
                              RECVD CLERK DT:        __________      BY:    _______________________
       TO-COURT:       __________     RCVD ACCT/CRT DT:      04/06/1999     BY:     PEREZ, MONICA__________
       PERSON SERVED OTHER THAN COMMAND:      ___________________________________________
       TRACKING NUMBER:       80787725_       TRANSACTION NUMBER:    5493110__      PJN NUM.       __
       ==>     *** (1) RECORD(S) FOUND ***
       1=SERV. UPDT. 2=ADDR. INQ.     3=CASE SUMM.   4=NO FEE ENTY
                      6=PARTY INQ. 7=BACKWARD 8=FORWARD 10=REFRESH 11=HELP
Figure 21




                                                                                                       Page 37 of 55
                                        ACCOUNTING SCREENS

COURT COSTS SEARCH (QUERY DOCUMENT):

This is the main case number search screen (Figure 22) for Accounting, which shows the fee transactions
assessed on a civil or family case.




Figure 22




                                                                                                   Page 38 of 55
TRANSACTION SEARCH RESULTS (QUERY DOCUMENT):

This screen (Figure 23) will display the search results for a particular case number as entered on the Court Costs
Search screen (Figure 22). In addition to the individual transactions that are listed for a case, it will also provide
summary fee information regarding the total amount assessed, the total amount paid, and the total amount due to
the District Clerk.




Figure 23




                                                                                                          Page 39 of 55
GENERAL FEE INQUIRY (QUERY DOCUMENT):

This screen (Figure 24) shows the detail for a particular transaction on a specific case number. An operator can
access this screen either by selecting a transaction from the Transaction Search Results screen (Figure 23) or by
entering a specific transaction number in the Transaction Number field on the Court Costs Search screen (Figure
22). The information provided includes the style of the case, the court number, the case type, the receipt
number, the assessed customer, the assessed fees, payment information, etc.




Figure 24




                                                                                                     Page 40 of 55
                               FREQUENTLY ASKED QUESTIONS- CIVIL

Q. When filing attorney vacation schedules, what months are considered summer designations and non-
summer designations?
A. June, July and August are summer designations. All other months (September – May) are non-summer
designations. Any days at the beginning of June that fall in the last week of May are also non-summer days.
This last week of May is counted fully as a week in May.

Q. How do I get my vacation weeks changed?
A. To amend a timely filed vacation schedule request, you must file a motion/order with the Civil Trial
Administration Judge or the presiding Judge of the Family Trial Division.

Q. Where are the Civil Courts located?
A. The Civil Courts are located at 301 Fannin, 1310 Prairie and 1019 Congress. See the online directory for
specific court information or stop by the information booth on the first floor of 301 Fannin.
www.hcdistrictclerk.com.

Q. Can I speak with the Judge?
A. All scheduling/appointment information should be directed to the clerk of the court.

Q. How do I get my case set for trial?
A. Contact the trial coordinator. The number can be obtained through the clerk of the court or visit our website:
www.hcdistrictclerk.com.


                         FREQUENTLY ASKED QUESTIONS – CIVIL INTAKE

Q. Where do I file a civil lawsuit?
A. Civil Intake (Windows A-D), 301 Fannin, Room 105C.

Q. Do I have to hire an attorney to file a lawsuit?
A. No. You can file your own case.

Q. How do I file a lawsuit?
A. We direct them to the HBA or the Law Library for resources.

Q. I was served with a citation stating that I am being sued. What do I do next?
A. We suggest that they contact an attorney, the Houston Bar Association, or the Law Library for information
on filing an answer to the lawsuit.

Q. Where do I file an answer to a lawsuit?
A. Civil Intake (No Fee Window), 301 Fannin, Room 105.

Q. How do I find out if someone has been served?
A. Obtain case number and provide the requested information.

Q. What is the filing fee for filing a civil suit?
A. The fee is $160.00 plus cost of citations. (Amount increases with additional parties).


                                                                                                     Page 41 of 55
Q. Do you accept personal checks for filing?
A. No. We only accept Credit Cards, Cash, Cashier Checks, Money orders and Checks tendered by approved
attorneys, law firms, or companies.

Q. When will my case go to trial?
A. We refer them to the court clerk.

Q. Can I choose the court I want to hear my case?
A. No. Court assignment is randomly chosen.

Q. How do I get my money from a cash bond?
A. Present a signed order to the bond clerk releasing funds.

Q. Where do I pay my delinquent taxes?
A. Delinquent taxes are paid to Paul Bettencourt, Harris County Tax Assessor.

Q. Where do I pay court costs on a Tax Suit?
A. Court costs can be paid at the Civil Customer Service fee window.

Q. What if I don’t have the money to pay my taxes?
A. These questions are directed to the law firm handling the tax suit.

Q. When can I talk to the Judge?
A. Contact the clerk of the court for information regarding appointments.


                 FREQUENTLY ASKED QUESTIONS – CIVIL CUSTOMER SERVICE

Q. Where do I get a copy of my court documents?
A. The Customer Service Department located at 301 Fannin, 1st floor, Room 105B or from our website,
www.hcdistrictclerk.com

Q. Are my copies ready for pickup?
A. You will receive notification from a customer service representative when your copies are ready for pick-up.

Q. What is the page count on my request?
A. The clerk will verify the page count on each document/request for the customer.

Q. What is the status of my case?
A. The clerk will verify the status of the case and give customer the information.

Q. What is the fee for a copy?
A. All copies are $1.00 per page.

Q. Can you give me my case number?
A. The clerk will verify the status of the case and give information to the customer.

Q. Where do I obtain a copy of my marriage license?
A. This information can be obtained from the County Clerk’s office, which is located at 1001 Preston. Their
phone number is (713) 755-6411.

                                                                                                    Page 42 of 55
Q. How can I obtain a copy from your office?
A. Copies can be obtained by fax, mail, and in person or via our website, www.hcdistrictclerk.com

Q. How long does it take to get a copy?
A. Most copy requests are processed the same day. There are some exceptions in various areas due to
extenuating circumstances.

Q. Can I request only a certain page of the document or do I have to purchase the entire file?
A. You may request any or all pages of the documents.

Q. Is there a fee for a search?
A. Yes, the fee is $5.00.

Q. Who can tell me the date the order was signed, which party it was rendered in favor of and is my
divorce final?
A. The clerk will make inquiry and give the information to the customer.

Q. Where do I go to file a new case?
A. Civil cases are filed at 301 Fannin, Room 105C. Family cases are filed at 1115 Congress, Room 23.

Q. What is the phone number for Real Property?
A. This Department is with the County Clerk’s Office. The phone number is (713) 755-6411.

Q. What are your filing fees?
A. This information can be obtained via our website, www.hcdistrictclerk.com. This information can also be
faxed to upon request.

Q. Where do I apply to become a process server?
A. You would need to contact Jack Thompson’s Office (the Court Administrative Office). The phone number
is (713) 755-6575 or visit the website www.justtex.net.

Q. Where do I obtain a copy of my child support payment records?
A. You can obtain a copy of your child support payment record from the Child Support Section located at 1115
Congress, Room 10 of the Family Law Center Building.

Q. Where can I get attorney information such as address, phone number or vacation dates?
A. The clerk will make inquiry and give the customer the information.

Q. Where can I find out service information such as the date of service, who was served, what document
was served, etc.?
A. The clerk will make inquiry and give the customer the information.

Q. Where are bonds released?
A. A Surety Bond can be released at 301 Fannin, Room 105B. Surety Bonds posted after July 2003 will be
released at 301 Fannin, Room 105C. Cash bonds are released from the Accounting/Court Registry Section
located at 1115 Congress, Room 10 in the basement of the Family Law Center.


                      FREQUENTLY ASKED QUESTIONS – FAMILY COURTS

                                                                                                    Page 43 of 55
Q. What are your hours of operation?
A. Monday thru Friday 8:00 a.m. to 5:00 p.m.

Q. Where can I file my Divorce?
A. Family Intake Section at 1115 Congress, Room 23

Q. Do I need an attorney?
A. If you plan to represent yourself you can, if not then yes.

Q. Has my order been sign?
A. Clerk has to check on ACT-50

Q. Can I get information on my case?
A. Yes, clerk has to check to see what type of information the customer needs.

Q. Where can I pay my child support?
A. Child Support can be mailed to the State Disbursement Unit, PO box 659791, San Antonio Texas 78265-
9791. Tell the customer to please be sure to note their cause number on the payment.

Q. Can I get my bond released?
A. Clerk has to check ACT-50 for order signed releasing bond.

Q. What time is docket?
A. Uncontested starts at 8:30 a.m. The court will take you as you sign in. Daily docket starts at 9:00 in most
courts.

Q. How do I get on the docket?
A. If it’s a trial docket they will be scheduled via scheduling order. If it’s an uncontested
   Docket, it’s on a daily basis sign in as you come in.

Q. Can I get a hearing date?
A. This will depend on the court and their docket availability.

Q. What’s my case number?
A. The clerk will check JIMS for the information.

Q. Am I on the docket today?
A. Clerk will look on the docket to verify.


                        FREQUENTLY ASKED QUESTIONS – FAMILY INTAKE

Q. How do I file for divorce and can I obtain the documents through your office?
A. Unfortunately, our office cannot assist you with the preparation of your documents. You are responsible for
preparing the documents you wish to file with our office. Once you have your documents, you may file them in
person or by mail. Our mailing address is P.O. Box 4651, Houston, Texas 77210. Our physical location is 1115
Congress, Room 23. The divorce handbook is located on the website www.tyla.org.

Q. How much does it cost to file a case in Family?

                                                                                                      Page 44 of 55
A. Filing fees vary depending on the type of action. Please refer to the fee schedule via our website,
www.hcdistrictclerk.com. The total fee is the sum of the applicable filing fee, the process/issuance fee (if
applicable), and the service fee (if applicable).

Q. Where can I mail or file my documents?
A. If you wish to mail your documents to our office, please mail to Harris County District Clerk, P.O. Box
4651, Houston, Texas 77210. If you wish to file your documents in person, please file at 1115 Congress, Room
23 (Basement).

Q. Is there a number I can call to get case information?
A. To obtain an accurate civil records search, specific names are required, as well as other important
information, i.e. year filed, party a plaintiff or defendant, type of case, etc. The contact number for a search is
(1-888) 545-5577.

Q. I need to obtain a restraining/protective order.
A. Unfortunately, our office cannot assist you with the preparation of your documents. You are responsible for
preparing the documents you wish to file with our office. Once you have your documents, you may file them in
person or by mail. Our mailing address is P.O. Box 4651, Houston, Texas 77210. Our physical location is 1115
Congress, Room 23. The protective order packet is located on www.oag.state.tx.us.

Q. I need to set up a wage withholding.
A. Our office will need a request in writing. You may mail or bring your request to our office. Our mailing
address is Harris County District Clerk, P.O. Box 4651, Houston, Texas 77210. Our physical location is 1115
Congress, Room 23 (Basement). A required fee of $15.00 is due at the time of the request. The request will
need to contain the case number, name of the employer, payroll mailing address of the employer, and the name
of the person who is responsible for the child support. The request should also list the name of the order and the
approximate date signed, if known. Once our office receives the request, it is issued within four business days.
Any questions relating to the issuance of the wage withholding should call Child Support at (713) 755-6077.

Q. Can I file a family document after hours?
A. Yes, you may file after hours at 301 Fannin, Civil Courthouse, 1st Floor. Please file-stamp and place your
documents in the drop box located outside the District Clerk’s Office.

Q. How can I fax file?
A. You may fax file by faxing your documents to our office at (713) 755-5754. There is a fax filing charge in
addition to any costs associated with the document. The cost to fax file is $1 per page, plus a 4% credit card
convenience fee. Payment will be by credit card. To facilitate this process, please include a fax filing
authorization form with your documents. You can obtain this form via our website at www.hcdistrictclerk.com.
Select Forms from the toolbar, download the form and fax with your documents. Otherwise, to assess the
charges by fax, please send the credit card name, credit card number, expiration date, and a signed statement
authorizing the District Clerk to utilize the credit card for this transaction. If you have any questions about the
fax filing process, please call Family Intake at (713) 755-5758. You cannot fax file returns of service on
issuances, bonds, signed orders or judgments.

Q. How can I e-file?
A. Please visit the Texas Online website at www.TexasOnline.com/efiling.




                                                                                                         Page 45 of 55
                      FREQUENTLY ASKED QUESTIONS – TITLE IV-D COURTS


Q. What does the Texas Attorney General do?
A. The Texas Attorney General establishes and enforces child support orders on behalf of the State of Texas.
The A.G. may use administrative collection methods such as writs of withholding and IRS intercepts, and may
also review and adjust child support orders to comply with the Texas Family Code guidelines.

Q. Can I get information on my case?
A. Yes, the clerk can answer most questions relating to a case by checking our computer system.

Q. What time is docket call?
A. Docket in each Court is generally done at either 10:00 a.m. or 10:30 a.m. depending on the court. Any
paperwork given to you advising you of a court date should have the time. If there are any questions regarding
docket call, contact the clerk of the court and they can verify what time a case is scheduled.

Q. What Court am I in?
A. Your paperwork will have a Family District Court listed, which is the presiding court for your case, but an
A.G. case will be heard by a IV-D Master. The clerks can assist by checking the computer system and verifying
which IV-D Master will hear the case.


                       FREQUENTLY ASKED QUESTIONS – JUVENILE COURTS

Q. What type of payment are you able to take?
A. Cash, money orders and all major credit cards.

Q. Has my order been sign?
A. The clerk can look up this information.

Q. Can I get information on my case?
A. Yes, clerk has to check to see what type of information the customer needs.

Q. Can I get my bond released?
A. Once the order to release the bond has been signed, the clerk can process the request.

Q. What time is docket?
A. Daily docket starts at 9:00 AM in most of the courts.

Q. How do I get on the docket?
A. If it’s a trial docket they will be scheduled via scheduling order.

Q. When can I get a hearing date?
A. This will depend on the court and their docket availability.

Q. Am I on the docket today?
A. Clerk will look on the docket to verify.



                                                                                                     Page 46 of 55
                        FREQUENTLY ASKED QUESTIONS – POST JUDGMENT

ABSTRACT/EXECUTIONS

Q. What is the fee to request an Abstract or Execution?
A. $ 8.00 for an Abstract and $8.00 for an Execution.

Q. I need to have an Abstract or Execution issued, what do I do?
A. You will need to file a written request listing the case number, plus the filing fee. This request can be found
on the forms link of our website at www.hcdistrictclerk.com. Complete the request form and forward it to the
District Clerk’s Office with the fee.

Q. Do I need to supply a certified copy of the judgment with my request for Abstract or Execution?
A. No, this information will be obtained through our office.

Q. My judgment is against different defendants, can I request an Abstract against each defendant?
A. You may have as many abstracts as you want on a case but you only need multiple abstracts when you plan
to file them in other counties. If all the defendants are in Harris County you only need one abstract and it will
have all defendants on the abstract. All the defendants listed in the judgment must be listed on the abstract.

Q. Can I request an Execution against each defendant?
A. Only ONE Execution can be issued at a time, on a case, no matter how many defendants you have. If they
are located in different counties, you must execute in one county at a time. (The execution must be returned to
our office before another one can be issued.)

Q. I need this (abstract, execution, cost statement, etc) NOW! What do I need to do?
A. In order for us to do a rush we must have an affidavit stating the reason for the rush order.

Q. Can I pick up my Abstract or Execution?
A. Yes. Be sure to state in your request that you want to pick it up. Pick up is in Civil Post Judgment, 301
Fannin, Room 410.

Q. When will my Abstract or Execution be ready?
A. The time to prepare an abstract or execution will vary depending upon the request. Most
abstracts/executions are prepared within (14) days of the request while others may require up to (30) days for
processing.

Q. I need to have my Execution served; can you send it to the Constable?
A. Harris County Constables prefer that the requesting party make arrangements directly with them for serving
the Execution as they may have questions concerning the writ.

Q. What do I do with the abstract now that I have it?
A. The abstract can be filed in as many counties as you believe the Defendant might own property. In most
counties, the abstract is filed with the County Clerk’s Office. (An original abstract is required for each county.)

Q. What is the filing fee to file an Abstract?
A. Abstracts are not filed with the District Clerk’s Office, they are filed with County Clerk’s Office in the Real
Property Department, 4th floor of the County Administration Building. The phone number is (713) 755-6439.

Q. The Execution was returned “Nulla bona”, what does that mean?

                                                                                                        Page 47 of 55
A. This is when the constable has not found any goods of the defendant on which he could levy.

Q. My judgment is almost 10 years old and I need to keep it alive, how can I do this?
A. If a writ of execution is not issued within the first 10 years of the judgment, it becomes dormant and we
cannot issue an execution. After the first execution is issued, the dormant date runs from issue date of that
execution.

Q. We bought this judgment and we are the assignee, can we be listed as the Plaintiff in the
Abstract or Execution?
A. We bring in the parties listed in the ASSIGNMENT OF JUDGMENT to the abstract and execution. This
does not change the recovering parties listed in the original judgment.

Q. We are filing a Supersedes Bond on a case and a Writ of Execution has been issued, how do we stop
the service on the Execution?
A. The quickest way is to go to Civil Intake and request a Writ of Supersedes ($8.00 filing fee) and have the
clerk walk the receipt to the Civil Post Judgment Department. We will then issue and return the writ of
supersedes (which recalls the execution) to the requesting party so that they can deliver it to the Constable that
served the execution.

APPEALS

Q. I need to appeal my case, what do I do?
A. A Notice of Appeal must be filed.

Q. Do you have a form to complete for filing an appeal?
A. No, you may refer to Texas Rules of Appellate Procedures or research Appellate Procedures at the Harris
County Law Library located on the 17th floor at 1016 Congress. Their phone number is (713) 755-5183.

Q. Where do I go to file a Notice of Appeal?
A. You need to come to the Civil Courthouse Building, 301 Fannin, 4th floor, Room 410, Civil Post Judgment
Section or mail the notice to Charles Bacarisse, District Clerk, Attention: Civil Post Judgment, P.O. Box 4651,
Houston, TX 77210.

Q. Is there a fee for filing a Notice of Appeal?
A. No.

Q. What are the costs of my appeal record?
A. The cost is $1.00 per page. The actual cost will be determined when all the pleadings are pulled, copied and
numbered.

Q. I did not file a written request designation for a clerk’s record so how do you know the costs.
A. If there is no written request, your transcript is prepared per Rule 34 of the Texas Rules of Appellate
Procedures. Costs are $1 per page.

Q. When will I be notified of the amount due on my appeal record?
A. Once the record has been completed, we will notify the requesting party by phone and letter.

Q. Where do I go to pay for the clerk’s record?
A. You come to the Civil Post Judgment Department.


                                                                                                        Page 48 of 55
Q. Why did I get a bill in the mail when I’ve already paid the clerks record?
A. When the record is complete, we make a phone call to notify you of the completion and the costs involved.
We also mail out a copy of the bill. If you have already paid, please ignore the bill.

Q. The transcript is not due until a certain day, so why did you send it up before the due date?
A. Once payment has been received, the record will be sent to the Court of Appeals that day if it is received
before 3:00 PM or it goes the next working day.

Q. How can I get a copy of my record?
A. When the record goes to the Court of Appeals, the request may be made through them. (If the record has
been paid for, but has not yet been sent to the Court of Appeals, copies can be requested through Civil Public
Service.)

Q. A Mandate was issued and I need to know how to go about getting a copy of that Mandate.
A. All Mandates are imaged. A copy can be requested through the Civil Public Service Section.

Q. There is a Mandate issued on our case, we won on appeal and we need to know how do we get the
funds from the Supersedes Bond released to us?
A. A Motion and Order must be filed with the trial court asking for the release of the Bond.

COST STATEMENTS

Q. How can I get a cost bill?
A. A written request is required along with the case number, requesting party, and payment of the $15.00 filing
fee.

Q. What is the turn around time for a cost statement?
A. Regular cost statements are usually processed within (7) days of the request. Attorney cost statements are
normally processed within (14) days of the request.

TRANSFERS OF VENUE

Q. What is the time frame to transfer a case out of Harris County?
A. After the Order is signed and imaged, the case file will be sent to Post Judgment for processing. The
transfer is normally processed within 30 days of the order.

Q. What is the cost for transferring a case to another county.
A. Fees are $1 per page on all Orders and Docket Sheets, and 12 cents per page on Divorce and Family
pleadings.

MISCELLANEOUS

Q. Can I get a file stamped copy of my document?
A. If you send in an extra copy with a self addressed stamped envelope.

Q. Has a mandamus been issued?
A. Refer to the court that the case is in.

Q. Where are you located?


                                                                                                     Page 49 of 55
A. We are located at the Civil Courthouse Building: 301 Fannin, 4th Floor, Room 410, Civil Post Judgment
Section, Houston, TX 77002. Our mailing address is: Charles Bacarisse, District Clerk, Attention: Civil Post
Judgment, P. O. Box 4651, Houston, TX 77210-4651.

Q. Who do I make the check out to?
A. Charles Bacarisse, District Clerk.


              FREQUENTLY ASKED QUESTIONS - ACCOUNTING/COURT REGISTRY

Q. How long does it take to get my refund check?
A. Refunds are processed at the end of each month. You should expect to receive your refund check six to
eight weeks from the end of the month the refund was processed within.

Q. What do I need to do to get my Excess Proceeds released from the courts?
A. A court order must be signed and dated by the presiding judge. The payor’s name, address, and the amount
of money to disburse must be provided within the order. Once the court order is received, it takes
approximately one month for the money to be disbursed.

Q. What type of payments do you accept?
A. We accept the following:
    Attorneys with a Texas State Bar Number Card. Attorneys who are licensed out of state must provide a
      copy of their bar card and a copy of their state issued ID.
    Law firms
    Bondsmen licensed in the State of Texas
    Banks located in the United States
    Major insurance companies and corporations
    Any corporate or company with a Harris County address on the check
    Certified checks, money orders, cashier’s checks, and traveler’s checks dated within one year.
    Temporary checks are accepted from attorneys with a Texas State Bar Number Card or law firms.

Q. How can I redeem a returned item?
A. Once our office receives notice of your returned item, we will call and explain how to redeem the returned
check along with the applicable fees.

Q. If I am currently unable to write checks at your office, how do I get those privileges reinstated?
A. Your request for reinstatement must be made in writing and your file will be reviewed. A determination
letter will be sent to you following your request.

Q. What types of funds can be deposited into the Court Registry?
A. By order of the court, the registry may take the following:
    Funds for a minor child to be held until the child reaches the age of 18, or until further order of the court.
    Funds deposited that are currently in dispute
    Cash bonds posted with the Civil or Family courts
    Personal Property

Q. I am currently receiving aid from the Department of Health and Human Services and I must provide
documentation stating that I do not have access to the funds in the registry. How do I request this kind of
documentation?


                                                                                                       Page 50 of 55
A. You may contact us at 713-755-7925 to request a letter to be mailed to you or directly to the Investigator at
the Department of Health and Human Services.

Q. How do I update my address with your office?
A. Write a brief letter notifying our office of your new address and mail it to:
CHARLES BACARISSE, DISTRICT CLERK
ATTN: COURT REGISTRY
P.O. BOX 4651
HOUSTON, TX 77210-4651
You may also fax the letter to 713-755-6072

Q. I have funds in the Registry and I am about to turn 18. How do I withdraw the money?
A. The Registry must have a signed court order to release the funds. An order can be prepared through our
office or by an attorney.

Q. Once I have applied to withdraw minor’s funds, how quickly is a check issued?
A. Once a complete application has been submitted to our office, we prepare the order and send it to court
where a Judge must sign it. The usual timeframe is approximately 4-6 weeks, depending on the court's schedule.

Q. I received a call stating that I have unclaimed money with the State Comptroller's Office that was
sent from the Harris County District Clerk’s Office. Why were my funds transferred and how can I
retrieve them?
A. Unclaimed funds are subject to escheatment to the state. You may claim your money from the State
Comptrollers Unclaimed Property Division. Tendered money may require further court action to determine who
has the authority to claim the funds. For further information and assistance you may contact the State
Comptroller's Office at 1-800-654-3463 or visit their web site at
www.cpa.state.tx.us/up/unclaimed.property@cpa.state.tx.us. You may also contact them by mail at the
following address:
COMPTROLLER OF PUBLIC ACCOUNTS
UNCLAIMED PROPERTY DIVISION
RESEARCH AND CORRESPONDENCE SECTION
P.O. BOX 12019 AUSTIN, TEXAS 78711-2011

Q. What is a Form W-9 and where may I obtain the form?
A. A Form W-9 is a Certification of Taxpayer’s Tax Identification Number and is used by our office for the
reporting of interest income. You may obtain a Form W-9 from area banking institutions, the Internal Revenue
Service Office, or from our office.

Q. Why does the Harris County District Clerk withhold 30% of the minor’s interest if they do not have a
Form W-9 on file?
A. 30% of interest earned is withheld in accordance with Section 3406(a) of the Internal Revenue Service Code.

Q. When should I expect to receive a 1099-INT?
A. The 1099’s are mailed out on an annual basis on or before January 31st.

Q. How may I obtain a statement of funds deposited into the registry of the court?
A. To receive a statement you may send a letter to our office with your request, along with a self-addressed
stamped envelope. If you are requesting more than one statement, please be sure the envelope has more than
one stamp. Include the cause number in the letter.


                                                                                                      Page 51 of 55
                       FREQUENTLY ASKED QUESTIONS - CHILD SUPPORT

Q. Where are you located?
A. The Harris County Child Support Office is located at:
1115 Congress, Room 10
Houston, Texas 77002

Q. Where do I mail my child support payments?
A. Child support payments are mailed to:
Texas State Disbursement Unit
Po Box 659791
San Antonio, TX 78265
Note: All payments must have your cause number noted.

Q. Where can I make payments in person?
A. Cash payments can be made in person at the child support office.

Q. To whom do I make my check payable?
A. Texas Child Support Disbursement Unit

Q. Who is the payor/payee?
A. The person making the payment is the Payor or Obligor. The person receiving the payment is the Payee or
Obligee.

Q. When will my payment be posted?
A. Payments are sent out the next business day after the payment has been posted.

Q. Can I get a record of all the payments I have made or a payment history?
A. Yes. We can provide a payment history for your case. There are 3 ways you may obtain a payment history
record:
     You can send a self-addressed stamped envelope to:
        Harris County Child Support
        1115 Congress, Room 10
        Houston, Texas 77002
     You can request one in person at 1115 Congress, Room 10. You can pick up a payment history record
        Monday through Friday between the hours of 8:00 AM and 4:00 PM at the inquiry window.
     From our website at www.hcdistrictclerk.com
    The cause number must be included with all requests

Q. How can I get my employer to automatically withdraw child support from my check?
A. After the judge has signed a wage withholding order, customers wanting the payor’s wages withheld should
contact our Family Intake Section.

The mailing address is:
Harris County District Clerk’s Office
Attn: Family Intake Section
PO Box 4651
Houston, Texas 77210


                                                                                                 Page 52 of 55
The physical address is:
1115 Congress, Room 23
Houston, Texas 77002

Q. I sent my payment in with no cause number, what do I need to do?
A. You can call us at (713) 755-6077 and provide us with the check number, amount of the check, date of the
check, payee’s name, name on check and the cause number that it should be posted to. Once it is identified, it
will be processed to your account.

Q. My payments have been redirected to the State Disbursement Unit, how do I set up or update my
direct deposit information with them?
A. If your payments have been redirected to the State Disbursement Unit (SDU), the SDU requires you to
submit a new direct deposit application. You can retrieve a copy of it at www.oag.state.tx.us, click on Child
Support, then on Contracts & Forms, then on Direct Deposit. Please return to the address listed on the form.

Q. My payments have been redirected to the State Disbursement Unit, how do I place a stop payment on
one of their checks?
A. If your payments have been redirected to the State Disbursement Unit (SDU), the SDU requires you to
submit their stop payment form. You can retrieve a copy of it at www.oag.state.tx.us, click on Child Support,
then on Contacts & Forms, then click on Warrant Cancellation. Please return to the address listed on the form.

Q. How do I check to see if my withholding request has been processed and received by my employer?
A. You can call us at (713) 755-6077, provide us your cause number and we will research our system to see if
the request was processed and received by the employer.

Q. I am in the FOCAS program and I received a notice that I am in arrearage, what do I need to do to
take care of this situation and be current?
A. The payment for arrearage must be mailed to:
Texas State Disbursement Unit
Po Box 659791
San Antonio, TX 78265
Once it is received; your records will be updated to reflect the payment was made.

              FREQUENTLY ASKED QUESTIONS - CRIMINAL CUSTOMER SERVICE

Q. As a government agency, how can I request documents?
A. Documents may be requested on your agency letterhead and faxed to 713-368-3946. Please, include
defendants name, date of birth, social security number OR SPN# and/or Case Number.

Q. How do I find out what court I need to report to?
A. Please, call our information line at 713-755-5734.

Q. Where do I find the petition for Non Disclosure?
A. You can receive additional information at the District Attorneys website. They also have
the petition which you can print and bring to our office. The fee for filing a petition of
Non-Disclosure is $28.00.

Q. Can I file after Non-Business Hours?
A. Yes, we have a file mark clock and a locked deposit box located on the 1st floor of the
Criminal Justice Center, 1201 Franklin.

                                                                                                     Page 53 of 55
 Bond Forfeiture

 Q. How much time do we have to get a bond reinstated?
 A. 14 days from the failure to appear date.

 Q. What is the current liability amount?
 A. The clerk will look up by case number using the ―Q‖ screens in JIMS. The amount is given in JIMS.

 Q. How long does a party have to file an answer?
 A. 20 days from the time the NISI is signed.

 Q. If the Bond Forfeiture case is disposed, does that take care of the criminal case?
 A. No.

Q. Who is responsible for paying the liability once a judgment has been taken?
A. Responsibility lies on all parties that are listed on the judgment, unless dismissed.

Q. Has a judgment been taken?
A. The clerk will look up by case number using the ―Q‖ screens in JIMS.

Q. What is the time limit on filing a motion for new trail?
A. 30 days from the date of judgment.

Cash Bonds

Q. How long does it take to get a refund?
A. 6 to 8 weeks.

Q. What do I have to do to get my refund back?
A. It is an automatic process and will come from the County Treasurer.

Q. How can I get my address changed?
A. Come to 1201 Franklin, 3rd floor, 3180 and fill out a change of address form. This form is online at
www.hcdistrictclerk.com.


                       FREQUENTLY ASKED QUESTIONS - CRIMINAL INTAKE

Q. My son is in jail can you tell me where?
A. Inform the caller to contact the Sheriff’s Department at (713) 755-5300.

Q. I need to know how much I owe on my fine and court costs?
A. Inform the called to contact District Clerk Criminal Collections at (713) 755 7575.

Q. Bonding company or Bounty Hunter asking if a Bond Forfeiture and or warrant is good?
A. Inform caller to contact the Sheriff’s Department at (713) 755-5300 on warrant or (713) 755-6922 on
Bond Forfeiture.



                                                                                                Page 54 of 55
Q. I need to know case information or the disposition of a case?
A. Inform caller to call (713) 755-5734 from 8-5 or the call center at 1-888-545-5577 24 hours a day.

Q. I was a victim of a criminal offense. Where can I go to get information or assistance concerning the
outcome of the case?
A. You can get information from the Harris County District Attorney’s WEB site then select the option you desire.
They can also look it up on the DA’s website at www.dao.hctx.net.

Q. Bonding Companies calling without a date of birth or System Person Number?
A. Inform caller to obtain date of birth or System Person Number or call (713) 755-5734 from 8-5 or the call
center at 1-888-545-5577 24 hours a day.




                                                                                                     Page 55 of 55

				
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