What Do What Is Where Do I Call For
Mean for Unemployment
Tele-Center The Tele-Center
Network? Claims Services?
Unemployment Insurance For unemployment claims services in
Insurance claimants? The Tele-Center Network is an inno-
vative service method that allows Texans to Texas, please use one of the following phone
For claimants, Tele-Center services: numbers. When you call, select the language
conduct Unemployment Insurance claims
• Reduce travel time (in certain areas of the and type of service you need by pressing the
and other related business by telephone.
state, it was not uncommon for claimants number given on your touch-tone phone.
The Texas Workforce Commission has
to be forced to travel 50+ miles one-way), This will connect you with the appropriate
modernized the way it does business by con-
• Eliminate time spent waiting for assistance customer service representative. If you call
solidating more than 100 Unemployment In-
in a TWC office, and from a rotary phone simply stay on the line,
surance “service locations” into seven call
• Improve customer service by increasing and a customer service representative will
centers or “Tele-Centers.” Employers and
efficiency. route your call for you.
claimants can conduct Unemployment In-
If Austin, Dallas, El Paso, Fort Worth,
Do Tele-Centers Benefit surance business from any telephone in
Houston, McAllen or San Antonio, Texas is
Local Workforce The Tele-Center network allows Tex- a local call, please dial the local number, oth-
ans to connect quickly to an available cus- erwise call the toll-free number.
Development Boards? tomer service representative – no matter Local Numbers
Yes. Tele-Centers allow boards to con- which Tele-Center number they dial. Austin: 512-340-4300
centrate their efforts on Re-employment This telephone system matches a Dallas: 214-252-1200
Services (Job Searches, Resource Libraries, caller’s needs to the best qualified customer El Paso: 915-832-6400
Job Referrals, Labor Market Information). service representative available. The sys- Fort Worth: 817-420-1600
Workforce centers are operated by tem also streamlines the work process al- Houston: 713-982-7400
workforce development boards to serve all lowing customer service representatives to McAllen 956-984-4700
job seekers, including claimants. focus on quality and courteous, professional San Antonio: 210-258-6600
Do Other States Use service.
Tele-Centers are located in Austin, Toll-Free Number: 1-800-939-6631
Tele-Centers? Dallas, El Paso, Fort Worth, Houston, (Outside the seven local areas only)
Montana, Kansas, Maine, Rhode Is- McAllen and San Antonio. Each center of- Telecommunications devices for the
land, California, Alaska, Colorado, Wiscon- fers a local number for residents, as well as deaf (TDD) users can communicate with
sin, Utah, Massachusetts and Missouri have a toll-free number for Texans in rural areas. TWC offices by using Relay Texas. Those
made the transition, in one form or another,
What Do Tele-Centers numbers are: 1-800-735-2989 (TDD) or
to call centers. These states have experi-
1-800-735-2988 (Voice) .
enced high rates of employer, claimant and
elected official satisfaction.
Mean For Employers? Staff can assist you Monday-Friday
Employers benefit from a streamlined 8:00 a.m. to 5:00 p.m. local time. Monday is
By reducing overhead and improving
efficiencies in service delivery methods, Texas Workforce Commission process that offers consistency and accuracy always the busiest day for claim filing. For
Equal Opportunity Employer/Programs throughout the claims process. It is impor- faster service, call Wednesday through Fri-
states can focus on technology and staff
tant to note that Tele-Centers do not affect day. As long as you apply by Friday, your
training to provide prompt, accurate pay-
the appeals or tax services currently in place. claim will not be delayed.
ment or denial of benefits.
B-35(0699) Inv. No. 508431