Texas Unemployment Claims

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					       What Do                                                                                     What Is                                   Where Do I Call For
                                                                                                                                              Unemployment
     Tele-Centers
Mean for Unemployment
                                                Tele-Center                                     The Tele-Center
                                                                                                  Network?                                    Claims Services?
                                                Unemployment Insurance                                                                         For unemployment claims services in
 Insurance claimants?                                                                         The Tele-Center Network is an inno-
                                                                                       vative service method that allows Texans to       Texas, please use one of the following phone
For claimants, Tele-Center services:                                                                                                     numbers. When you call, select the language
                                                                                       conduct Unemployment Insurance claims
• Reduce travel time (in certain areas of the                                                                                            and type of service you need by pressing the
                                                                                       and other related business by telephone.
  state, it was not uncommon for claimants                                                                                               number given on your touch-tone phone.
                                                                                              The Texas Workforce Commission has
  to be forced to travel 50+ miles one-way),                                                                                             This will connect you with the appropriate
                                                                                       modernized the way it does business by con-
• Eliminate time spent waiting for assistance                                                                                            customer service representative. If you call
                                                                                       solidating more than 100 Unemployment In-
  in a TWC office, and                                                                                                                   from a rotary phone simply stay on the line,
                                                                                       surance “service locations” into seven call
• Improve customer service by increasing                                                                                                 and a customer service representative will
                                                                                       centers or “Tele-Centers.” Employers and
  efficiency.                                                                                                                            route your call for you.
                                                                                       claimants can conduct Unemployment In-
                                                                                                                                               If Austin, Dallas, El Paso, Fort Worth,
Do Tele-Centers Benefit                                                                surance business from any telephone in
                                                                                                                                         Houston, McAllen or San Antonio, Texas is
                                                                                       Texas toll-free.
   Local Workforce                                                                            The Tele-Center network allows Tex-        a local call, please dial the local number, oth-
                                                                                       ans to connect quickly to an available cus-       erwise call the toll-free number.
 Development Boards?                                                                   tomer service representative – no matter           Local Numbers
      Yes. Tele-Centers allow boards to con-                                           which Tele-Center number they dial.                Austin:      512-340-4300
centrate their efforts on Re-employment                                                       This telephone system matches a             Dallas:      214-252-1200
Services (Job Searches, Resource Libraries,                                            caller’s needs to the best qualified customer      El Paso:     915-832-6400
Job Referrals, Labor Market Information).                                              service representative available. The sys-         Fort Worth: 817-420-1600
Workforce centers are operated by                                                      tem also streamlines the work process al-          Houston:     713-982-7400
workforce development boards to serve all                                              lowing customer service representatives to         McAllen      956-984-4700
job seekers, including claimants.                                                      focus on quality and courteous, professional       San Antonio: 210-258-6600
    Do Other States Use                                                                service.
                                                                                              Tele-Centers are located in Austin,         Toll-Free Number: 1-800-939-6631
       Tele-Centers?                                                                   Dallas, El Paso, Fort Worth, Houston,              (Outside the seven local areas only)
      Montana, Kansas, Maine, Rhode Is-                                                McAllen and San Antonio. Each center of-                Telecommunications devices for the
land, California, Alaska, Colorado, Wiscon-                                            fers a local number for residents, as well as     deaf (TDD) users can communicate with
sin, Utah, Massachusetts and Missouri have                                             a toll-free number for Texans in rural areas.     TWC offices by using Relay Texas. Those
made the transition, in one form or another,
                                                                                        What Do Tele-Centers                             numbers are: 1-800-735-2989 (TDD) or
to call centers. These states have experi-
                                                                                                                                         1-800-735-2988 (Voice) .
enced high rates of employer, claimant and
elected official satisfaction.
                                                                                        Mean For Employers?                                    Staff can assist you Monday-Friday
                                                                                             Employers benefit from a streamlined        8:00 a.m. to 5:00 p.m. local time. Monday is
      By reducing overhead and improving
efficiencies in service delivery methods,       Texas Workforce Commission             process that offers consistency and accuracy      always the busiest day for claim filing. For
                                                 Equal Opportunity Employer/Programs   throughout the claims process. It is impor-       faster service, call Wednesday through Fri-
states can focus on technology and staff
                                                                                       tant to note that Tele-Centers do not affect      day. As long as you apply by Friday, your
training to provide prompt, accurate pay-
                                                                                       the appeals or tax services currently in place.   claim will not be delayed.
ment or denial of benefits.
B-35(0699) Inv. No. 508431

				
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