Deborah Kane Moroy, AIC,IIA
613 Magnolia Drive
Troy State University-Florida Region Troy, Alabama
Bachelor of Science in Business/Insurance Magna Cum Laude MARCH 1993
Chartered Property Casualty Underwriter(8 Parts), Associates in Claims(AIC)
Designation, General Claims Certificate(IIA) 1987-1997
Insurance Institute of America
Claim Management, Arson and Fraud, Residential Building Estimatics,
Automobile Basic Claim School, and Fire and Casualty Basic and
Intermediate Claim Schools
State Farm Insurance Company Training Schools 1982-2000
State Farm Insurance Company 1973-2001
Fire and Casualty Catastrophe Team Manager (1998-2001); Fire and Casualty
Claim Central Superintendent (1997-98); Fire and Casualty Field Superintendent
(1995-97); Fire and Casualty Claim Supervisor (1994-95); Fire and Casualty
Property Reinspector/Trainer (1993-94); Fire and Casualty Claim Specialist
(1986-1993); Auto Claim Representative (1985-1986); Fire and Casualty Field
Claim Representative (1982-1985); Fire and Casualty Accounting(1973-1982).
Management duties from 1994 through 2001 included management of Fire andCasualty
staff and independent personnel in field locations, electronic claim central call operations,
and most recently in catastrophe locations throughout the United States. Management
duties specifically included interviewing, training, performance evaluations, file
assignments, production reporting, and open and closed file surveys for quality assurance
standards for assigned personnel. Responsibilities in all positions required extensive written
and verbal communication with policyholders, agents, attorneys, state insurance
departments, and local field departments. Catastrophe team management duties included
opening emergency facilities, zoning assignment territories, coordination between
catastrophe and local field personnel and agency, training of independent claim personnel
and independent fee bill reviews for approval. Loss handling experience included Section I
losses in fire, wind, hail, water, freeze, flood, earthquake damage and theft claim handling
for residential and commercial losses. Many years Section II liability claim handling
experience obtained from 1982-1998 prior to catastrophe assignments.
Craig IS (Subrogation firm) February 2003- August 2004
Complex Claims Subrogation Specialist
Responsible for subrogation collection recovery negotiations with major insurance carriers
and product manufacturers for complex commercial and residential subrogation claims up
to $150,000, as well as Automobile and Inland Marine subrogation recoveries. Negotiated
complex subrogation recovery on files where other associates were unsuccessful.
Prevented the initiation of litigation by reaching satisfactory resolution in our last step
recovery unit. Achieved top ten in recovery dollars continually and recovered almost two
million dollars in my first year of employment.
Miscellaneous Small Independent firms August 2004- to present
Staffing of independent personnel. Assigned zones and files to independent personnel.
Reviewed over 3,000 open and closed daily and catastrophe files on commercial and
residential losses prior submission to major carriers for approval in a six month period.
Managed independent field adjusters throughout the state during the unprecedented 2004
Florida hurricane storm season with four major hurricanes in the State of Florida.
Responsible for staffing the support call center and managing the call center employees
handling consumer and carrier inquiries and complaints. Tested and evaluated new
electronic database for claims management. Trained off site file examiners and
independents on use of electronic file handling software. Katrina assignments included
working with large commercial assignments, Independent contract creation, Fee bill
negotiations with carriers, and hiring of all new personnel during the first wave of the 2005
Inner Harbour Insurance Agency May 2005 to August 2005
Claim Service handling large loss follow up with carriers for this agency for the Florida and
Maryland operations to determine appropriateness of reserves. Handled loss reporting
functions for both states for this agency. Also handled Customer Service representative
functions quoting Homeowners and Auto coverage with various carriers in a trainee
capacity as time allowed in addition to claim duties.
Dimechimes Corporation August 2005 to present
Catastrophe and Claim Recruiting and Staffing firm owner. Staffing
claim personnel for various Independent adjusting firms and vendors.
Maintain database of thousands of experienced adjusters for immediate
placement as staffing requests are made from vendors,carriers, and
preferred contractors. Marketing management includes travel to meet
with claim managers as well as exhibiting at claim conferences along
with mass mailing efforts. Complete details can be viewed at
My Corporation has founded and sponsors www.ClaimSmentor.com with
668 members since our inception in December 2005 as a volunteer effort
to mentor trainee adjusters.
I am very proud of this e-mentoring service and the difference it is
making in the lives of many. I teach a 40 hour online Fundamentals of
Claims course, a Contents handling course, an Additional Living
Expense course, and a Condominium Master/Unitowners course for
trainee adjusters. This includes the creation of all training material for
LIVE online classes and for separate self study programs on numerous
claim topics. A primary function of this site is to keep all participating
adjusters, both experienced and trainee, as well as claim managers up to
date with developments nationwide with Insurance Department licensing
and compliance guidelines, litigation news in the aftermath of Katrina,
and other issues of importance pertaining to the adjusting community.
Also, through my corporation, I sponsor Career Coaching services
directly to individuals who prefer one on one coaching to develop a road
map to success in a career in claims. Claim consulting services also
include Career Coaching services for newly formed Independent firm
owners who need assistance establishing and setting up their operations
to include Claim management functions, zoning plans, Independent
contracts, Fee schedule negotiating with carriers, Claim Management
system training, performance documenting and evaluation creation
forms, staffing option training as well as training on invoicing fee bill
AICPCU programs include completion of IIA and AIC designations
CPCU courses are all complete with the exception of my final course
with an expected completion date of December 2007.
State Farm- all National Catastrophe Certification exams
NFIP- 2007 Certification completed January 2007 at NACA convention
Fl All Lines Independent Adjusters license-620
Rimkus Engineering CE Seminars completed April 2007 on CEA and
many other programs for FL CE credits
Prior programs include: State Farm Basic, Intermediate, Management
Schools, Vale Tech- Residential Estimating, Haag Engineering Roofing
classes and seminars spanning a 28 year carrier claims career both as
adjuster and manager.