Deborah Kane Moroy, AIC,IIA 613 Magnolia Drive Destin,Fl 32541 _______________________________________________________________ E-mail: Debbie@Dimechimes.com 850-496-7831 Fax 850-502-4449 EDUCATION Troy State University-Florida Region Troy, Alabama Bachelor of Science in Business/Insurance Magna Cum Laude MARCH 1993 Chartered Property Casualty Underwriter(8 Parts), Associates in Claims(AIC) Designation, General Claims Certificate(IIA) 1987-1997 Insurance Institute of America Claim Management, Arson and Fraud, Residential Building Estimatics, Automobile Basic Claim School, and Fire and Casualty Basic and Intermediate Claim Schools State Farm Insurance Company Training Schools 1982-2000 EXPERIENCE State Farm Insurance Company 1973-2001 Fire and Casualty Catastrophe Team Manager (1998-2001); Fire and Casualty Claim Central Superintendent (1997-98); Fire and Casualty Field Superintendent (1995-97); Fire and Casualty Claim Supervisor (1994-95); Fire and Casualty Property Reinspector/Trainer (1993-94); Fire and Casualty Claim Specialist (1986-1993); Auto Claim Representative (1985-1986); Fire and Casualty Field Claim Representative (1982-1985); Fire and Casualty Accounting(1973-1982). Management duties from 1994 through 2001 included management of Fire andCasualty staff and independent personnel in field locations, electronic claim central call operations, and most recently in catastrophe locations throughout the United States. Management duties specifically included interviewing, training, performance evaluations, file assignments, production reporting, and open and closed file surveys for quality assurance standards for assigned personnel. Responsibilities in all positions required extensive written and verbal communication with policyholders, agents, attorneys, state insurance departments, and local field departments. Catastrophe team management duties included opening emergency facilities, zoning assignment territories, coordination between catastrophe and local field personnel and agency, training of independent claim personnel and independent fee bill reviews for approval. Loss handling experience included Section I losses in fire, wind, hail, water, freeze, flood, earthquake damage and theft claim handling for residential and commercial losses. Many years Section II liability claim handling experience obtained from 1982-1998 prior to catastrophe assignments. Craig IS (Subrogation firm) February 2003- August 2004 Complex Claims Subrogation Specialist Responsible for subrogation collection recovery negotiations with major insurance carriers and product manufacturers for complex commercial and residential subrogation claims up to $150,000, as well as Automobile and Inland Marine subrogation recoveries. Negotiated complex subrogation recovery on files where other associates were unsuccessful. Prevented the initiation of litigation by reaching satisfactory resolution in our last step recovery unit. Achieved top ten in recovery dollars continually and recovered almost two million dollars in my first year of employment. Miscellaneous Small Independent firms August 2004- to present Claim Manager Staffing of independent personnel. Assigned zones and files to independent personnel. Reviewed over 3,000 open and closed daily and catastrophe files on commercial and residential losses prior submission to major carriers for approval in a six month period. Managed independent field adjusters throughout the state during the unprecedented 2004 Florida hurricane storm season with four major hurricanes in the State of Florida. Responsible for staffing the support call center and managing the call center employees handling consumer and carrier inquiries and complaints. Tested and evaluated new electronic database for claims management. Trained off site file examiners and independents on use of electronic file handling software. Katrina assignments included working with large commercial assignments, Independent contract creation, Fee bill negotiations with carriers, and hiring of all new personnel during the first wave of the 2005 season. Inner Harbour Insurance Agency May 2005 to August 2005 Claim Service handling large loss follow up with carriers for this agency for the Florida and Maryland operations to determine appropriateness of reserves. Handled loss reporting functions for both states for this agency. Also handled Customer Service representative functions quoting Homeowners and Auto coverage with various carriers in a trainee capacity as time allowed in addition to claim duties. Dimechimes Corporation August 2005 to present President/Owner Catastrophe and Claim Recruiting and Staffing firm owner. Staffing claim personnel for various Independent adjusting firms and vendors. Maintain database of thousands of experienced adjusters for immediate placement as staffing requests are made from vendors,carriers, and preferred contractors. Marketing management includes travel to meet with claim managers as well as exhibiting at claim conferences along with mass mailing efforts. Complete details can be viewed at www.Dimechimes.com. My Corporation has founded and sponsors www.ClaimSmentor.com with 668 members since our inception in December 2005 as a volunteer effort to mentor trainee adjusters. I am very proud of this e-mentoring service and the difference it is making in the lives of many. I teach a 40 hour online Fundamentals of Claims course, a Contents handling course, an Additional Living Expense course, and a Condominium Master/Unitowners course for trainee adjusters. This includes the creation of all training material for LIVE online classes and for separate self study programs on numerous claim topics. A primary function of this site is to keep all participating adjusters, both experienced and trainee, as well as claim managers up to date with developments nationwide with Insurance Department licensing and compliance guidelines, litigation news in the aftermath of Katrina, and other issues of importance pertaining to the adjusting community. Also, through my corporation, I sponsor Career Coaching services directly to individuals who prefer one on one coaching to develop a road map to success in a career in claims. Claim consulting services also include Career Coaching services for newly formed Independent firm owners who need assistance establishing and setting up their operations to include Claim management functions, zoning plans, Independent contracts, Fee schedule negotiating with carriers, Claim Management system training, performance documenting and evaluation creation forms, staffing option training as well as training on invoicing fee bill techniques. www.dimechimes.com www.ClaimSmentor.com Licensing/Certifications: AICPCU programs include completion of IIA and AIC designations CPCU courses are all complete with the exception of my final course with an expected completion date of December 2007. State Farm- all National Catastrophe Certification exams NFIP- 2007 Certification completed January 2007 at NACA convention Fl All Lines Independent Adjusters license-620 Rimkus Engineering CE Seminars completed April 2007 on CEA and many other programs for FL CE credits Prior programs include: State Farm Basic, Intermediate, Management Schools, Vale Tech- Residential Estimating, Haag Engineering Roofing classes and seminars spanning a 28 year carrier claims career both as adjuster and manager.
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