State Farm Insurance Claim by olg16391


State Farm Insurance Claim document sample

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									                    Deborah Kane Moroy, AIC,IIA
                         613 Magnolia Drive
                           Destin,Fl 32541
                                               Fax 850-502-4449

Troy State University-Florida Region                                                                  Troy, Alabama
Bachelor of Science in Business/Insurance              Magna Cum Laude                                    MARCH 1993

Chartered Property Casualty Underwriter(8 Parts), Associates in Claims(AIC)
Designation, General Claims Certificate(IIA)                                                              1987-1997
Insurance Institute of America

Claim Management, Arson and Fraud, Residential Building Estimatics,
Automobile Basic Claim School, and Fire and Casualty Basic and
Intermediate Claim Schools
State Farm Insurance Company Training Schools                                                             1982-2000


State Farm Insurance Company                                                            1973-2001
        Fire and Casualty Catastrophe Team Manager (1998-2001); Fire and Casualty
        Claim Central Superintendent (1997-98); Fire and Casualty Field Superintendent
        (1995-97); Fire and Casualty Claim Supervisor (1994-95); Fire and Casualty
        Property Reinspector/Trainer (1993-94); Fire and Casualty Claim Specialist
        (1986-1993); Auto Claim Representative (1985-1986); Fire and Casualty Field
        Claim Representative (1982-1985); Fire and Casualty Accounting(1973-1982).

         Management duties from 1994 through 2001 included management of Fire andCasualty
         staff and independent personnel in field locations, electronic claim central call operations,
         and most recently in catastrophe locations throughout the United States. Management
         duties specifically included interviewing, training, performance evaluations, file
         assignments, production reporting, and open and closed file surveys for quality assurance
         standards for assigned personnel. Responsibilities in all positions required extensive written
         and verbal communication with policyholders, agents, attorneys, state insurance
         departments, and local field departments. Catastrophe team management duties included
         opening emergency facilities, zoning assignment territories, coordination between
         catastrophe and local field personnel and agency, training of independent claim personnel
         and independent fee bill reviews for approval. Loss handling experience included Section I
         losses in fire, wind, hail, water, freeze, flood, earthquake damage and theft claim handling
         for residential and commercial losses. Many years Section II liability claim handling
         experience obtained from 1982-1998 prior to catastrophe assignments.

Craig IS     (Subrogation firm)                                                  February 2003- August 2004

     Complex Claims Subrogation Specialist

         Responsible for subrogation collection recovery negotiations with major insurance carriers
         and product manufacturers for complex commercial and residential subrogation claims up
         to $150,000, as well as Automobile and Inland Marine subrogation recoveries. Negotiated
         complex subrogation recovery on files where other associates were unsuccessful.
         Prevented the initiation of litigation by reaching satisfactory resolution in our last step
         recovery unit. Achieved top ten in recovery dollars continually and recovered almost two
         million dollars in my first year of employment.

        Miscellaneous Small Independent firms                        August 2004- to present
 Claim Manager

         Staffing of independent personnel. Assigned zones and files to independent personnel.
         Reviewed over 3,000 open and closed daily and catastrophe files on commercial and
         residential losses prior submission to major carriers for approval in a six month period.
         Managed independent field adjusters throughout the state during the unprecedented 2004
         Florida hurricane storm season with four major hurricanes in the State of Florida.
         Responsible for staffing the support call center and managing the call center employees
         handling consumer and carrier inquiries and complaints. Tested and evaluated new
         electronic database for claims management. Trained off site file examiners and
         independents on use of electronic file handling software. Katrina assignments included
         working with large commercial assignments, Independent contract creation, Fee bill
         negotiations with carriers, and hiring of all new personnel during the first wave of the 2005

         Inner Harbour Insurance Agency                            May 2005 to August 2005
         Claim Service handling large loss follow up with carriers for this agency for the Florida and
         Maryland operations to determine appropriateness of reserves. Handled loss reporting
         functions for both states for this agency. Also handled Customer Service representative
         functions quoting Homeowners and Auto coverage with various carriers in a trainee
         capacity as time allowed in addition to claim duties.

         Dimechimes Corporation                               August 2005 to present


         Catastrophe and Claim Recruiting and Staffing firm owner. Staffing
         claim personnel for various Independent adjusting firms and vendors.
         Maintain database of thousands of experienced adjusters for immediate
         placement as staffing requests are made from vendors,carriers, and
         preferred contractors. Marketing management includes travel to meet
         with claim managers as well as exhibiting at claim conferences along
         with mass mailing efforts. Complete details can be viewed at

         My Corporation has founded and sponsors with
         668 members since our inception in December 2005 as a volunteer effort
         to mentor trainee adjusters.

          I am very proud of this e-mentoring service and the difference it is
         making in the lives of many. I teach a 40 hour online Fundamentals of
         Claims course, a Contents handling course, an Additional Living
         Expense course, and a Condominium Master/Unitowners course for
         trainee adjusters. This includes the creation of all training material for
         LIVE online classes and for separate self study programs on numerous
         claim topics. A primary function of this site is to keep all participating
         adjusters, both experienced and trainee, as well as claim managers up to
         date with developments nationwide with Insurance Department licensing
         and compliance guidelines, litigation news in the aftermath of Katrina,
         and other issues of importance pertaining to the adjusting community.

         Also, through my corporation, I sponsor Career Coaching services
         directly to individuals who prefer one on one coaching to develop a road
         map to success in a career in claims. Claim consulting services also
         include Career Coaching services for newly formed Independent firm
         owners who need assistance establishing and setting up their operations
         to include Claim management functions, zoning plans, Independent
contracts, Fee schedule negotiating with carriers, Claim Management
system training, performance documenting and evaluation creation
forms, staffing option training as well as training on invoicing fee bill


AICPCU programs include completion of IIA and AIC designations

CPCU courses are all complete with the exception of my final course
with an expected completion date of December 2007.

State Farm- all National Catastrophe Certification exams

NFIP- 2007 Certification completed January 2007 at NACA convention

Fl All Lines Independent Adjusters license-620

Rimkus Engineering CE Seminars completed April 2007 on CEA and
many other programs for FL CE credits

Prior programs include: State Farm Basic, Intermediate, Management
Schools, Vale Tech- Residential Estimating, Haag Engineering Roofing
classes and seminars spanning a 28 year carrier claims career both as
adjuster and manager.

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