BBB Membership Agreement Appendix 3. Better Business Bureau Membership Policy
This Better Business Bureau (BBB) Membership Policy is a part of the BBB Membership Agreement and
is incorporated into that agreement by reference.
My company (BUSINESS) wants to join the Better Business Bureau, and following membership
acceptance by the BBB, wishes to advertise its membership in the Better Business Bureau (BBB)
Serving Metropolitan New York: New York City, Long Island and Mid-Hudson Region. By having an
authorized representative sign the BBB Membership Agreement, my company agrees to abide by
the terms and conditions set forth below.
1. Member Standards
We agree that an individual who is authorized to act legally on behalf of our company has read and
understands the BBB Member Standards and certifies that our company has met these standards OR will
meet any BBB standards as notified by the Better Business Bureau within the required time frame
specified by the BBB. We also agree that this authorized individual has read the BBB Arbitration Program
Description, and on behalf of our company, agrees to resolve its customers’ disputes in accordance with
BBB Standards of Membership and the BBB Arbitration Program Description.
2. Authorization to Use BBB Name and Logo
a. Permission to Identify Membership. During the term of this agreement, so long as BUSINESS
becomes and remains a member in good standing of the Better Business Bureau Serving Metropolitan
New York, Long Island and the Mid-Hudson, the BBB grants BUSINESS a limited, nonexclusive,
nonassignable and nontransferable license to use the BBB name and logo as specifically shown in this
Agreement, only as prescribed below. BUSINESS understands that, if it is merged, acquired, or
consolidated with another company, it must inform the BBB of this, and the new company must re-qualify
for BBB membership. BUSINESS agrees that the BBB name and logos may not be otherwise used,
copied, reproduced, altered in any manner, sold to others, or given to non-BBB-member businesses for
purposes other than the specific, limited purpose of allowing a vendor to create permitted advertisements
for a bona fide BBB member firm. BBB will provide the logos in various approved sizes to BUSINESS.
BUSINESS must receive prior written permission from the BBB to use logo sizes other than the approved
sizes. Nothing in this Agreement, or in BUSINESS’s use of these marks, grants or may be construed as
granting BUSINESS any right whatsoever in the marks, or in any similar marks, beyond the right granted
in this Agreement. No other rights, licenses, trademarks, copyrights, patents, or other intellectual property
rights, are either implied or granted under this Agreement. BBB membership, name or logo may not be
advertised on the World Wide Web unless business becomes a bona fide BBB member in the
geographic area where it is headquartered, and participates in BBBOnLine. BBBOnLine is a national
program which, for a modest program cost in addition to basic membership dues, will provide a specific
approved online logo electronically.
b. Membership Certificate, Decal and Plaque. BUSINESS may display the BBB membership decal,
and/or certificate or plaque (if provided) at its places of business and at trade shows in strict accordance
with BBB policy. BUSINESS may also display the BBB approved membership decal, without alteration, on
company-owned or -operated vehicles.
c. Advertising and Business Documents. BUSINESS may, within the BBB’s geographic service area
(all boroughs of New York City, Long Island, Westchester, Putnam, Dutchess, Orange, Ulster, Sullivan
and Rockland Counties) state “Member Better Business Bureau” if BUSINESS also specifically identifies
the BBB’s service area or displays the offline Member Identification logo depicted in this document,
without alteration, only in the following media: newspapers, periodicals, billboards, posters, direct
mail, flyers, yellow pages or other directory advertising, telephone, TV or radio spots, business
cards, stationery, invoices, facsimile cover sheets, and other business documents.
Member Identification Program (MIP) logos – permitted formats shown by BBB branch where BUSINESS
becomes a BBB member:
NYC member Mid-Hudson member Long Island member
MIP logo version MIP logo version MIP logo version
d. Online Identification
If BUSINESS also pays required additional fees and is accepted into a BBBOnLine program,
BUSINESS may display an online logo and identify its BBB membership on the World Wide Web subject
to the specific conditions set forth below. Because the World Wide Web extends beyond the assigned
service area of the BBB, this right is subject to approval by the Council of Better Business Bureaus .
What Can Be Used Online.
If approved, BUSINESS must use the unaltered online logo depicted in this document to allow consumers
to verify membership and online participation, and to learn more about the BBBOnLine program.
BUSINESS may also, at BUSINESS’s option, state “Member Better Business Bureau” if BUSINESS
specifically identifies the BBB’s service area. BUSINESS agrees to ensure that any BBBOnLine seals for
which use is granted by the BBB will be displayed only in a manner permitted by the BBB, including a
proper hyperlink to the BBBOnLine report for BUSINESS as required by the Council of Better Business
Bureaus. BUSINESS understands that correct display of BBBOnLine seals is a material condition of the
grant to use such seals and that this grant may be revoked if the seal is improperly displayed by
BBBOnLine Reliability Seal:
Where Online Identification Can Be Made.
BUSINESS may display the online logo anywhere on its World Wide Web site at its primary Internet
domain name, so long as the BBBOnLine logo is not used in a way that would lead a site visitor to
conclude that a non-BBB member firm or its website is a BBB member or a BBBOnLine program
participant. In addition, BUSINESS may display this logo and membership statement on BUSINESS’s
other World Wide Web sites so long as BUSINESS provides the BBB in writing with the uniform resource
locator(s) (URL) that provides a complete path to the document(s) or page(s) where BUSINESS will
display the logo, and the BBB then approves display of the BBBOnLine logo on such additional Web site
belonging to BUSINESS. If the URL changes, BUSINESS must immediately inform the BBB in writing and
BUSINESS must include the URL of the site that will not longer display the logo, if appropriate. BUSINESS
is not permitted to identify online until review and approval by the BBB. The terms “online” and “World
Wide Web” in this context do not include use of any form of BBBOnLine seal or logo or other BBB
affiliation indicators in emails, instant messaging, or other Internet formats now known or later developed,
if not specifically granted.
How to Obtain the Online Logo.
The BBB will electronically transfer the online logo to BUSINESS. BUSINESS understands that the logo
will be hyperlinked to the BBBOnLine program data page that provides verified BBBOnLine information
about BUSINESS or to such other authorized address as may be established by the BBB to guide users to
online standards and to pertinent information about BUSINESS.
a. By BBB. If BBB suspends BUSINESS under the Termination Policy established by BBB’s Board of
Directors, or if the Council of Better Business Bureaus suspends authorization to identify BBB
membership, BUSINESS agrees to cease immediately using the BBB name and logo as indicated in
paragraph 2(b), and in all transient media specified in paragraphs 2(c) and 2 (d). The Council will disable
the online logo’s authentication and require that BUSINESS remove the online logo(s) from all of its World
Wide Web sites, together with any statements claiming BBB membership.
A suspended BUSINESS may request review of the suspension under applicable procedures. Unless the
suspension is set aside following a review, suspension will become final and this Agreement will be
terminated. If terminated, BUSINESS agrees to cease immediately using the BBB name and logo in all
manners and forms, specifically including, but not limited to, all media and to remove the membership
decal(s) and/or certificate or plaque, or online logo or other BBB identification from any and all places
where BUSINESS displays them, and to destroy immediately any and all materials bearing the BBB name,
logo, and copy.
b. By BUSINESS. BUSINESS may terminate this Agreement on thirty (30) days written notice to the
BBB. BUSINESS will be obligated to comply with any obligations that arise under this agreement prior to
termination. In addition, BUSINESS agrees to destroy immediately any materials bearing the BBB name,
logo and copy; and to remove the BBB decal(s), and/or certificate or plaques, or online logo or other BBB
identification , from any and all places where BUSINESS displays them. BUSINESS also agrees to cease
immediately using the BBB name and logo as indicated in paragraph 2(b) and 3(a) and in all transient
media specified in paragraphs 2(c) and 2(d). If BUSINESS continues to use the BBB name and/or logo,
BUSINESS will be obligated to arbitrate its customers’ disputes in accordance with paragraph 1 above.
To maintain BBB membership, BUSINESS agrees to honor financial obligations incurred through BBB
membership such as membership dues, program fees, application fees, or other fees for BBB services
that BUSINESS agrees to use. Dues and fees are determined by the BBB under the supervision of its
Board of Directors. BUSINESS agrees to pay the fee, as set by the BBB, for participating in the
BBBOnLine program if it elects to join and is accepted by BBB as a participant in that program. Dues and
fees to the Better Business Bureau may be tax deductible as ordinary and necessary business expenses,
but are not tax deductible as charitable contributions for Federal income tax purposes.
BUSINESS agrees to indemnify fully and hold the BBB and Council of Better Business Bureaus harmless
against any loss, damage, or expense, including reasonable attorney’s fees, arising out of any misuse of
the BBB name or logos, or of any violation of the terms and conditions of this Agreement. BUSINESS also
agrees to indemnify fully and hold the BBB and the Council of Better Business Bureaus harmless against
any loss, damage or expense, including reasonable attorney’s fees, with respect to all third party claims of
any kind, including product liability, arising in connection with its product(s) or service(s).
6. Limitation of Liability
BUSINESS hereby specifically warrants and agrees that in no event shall the Better Business Bureau
Serving Metropolitan New York, the Council of Better Business Bureaus, their respective directors,
officers, and employees be liable for any damages, including but not limited to, compensatory, exemplary,
incidental, or special damages, commercial loss of any kind, or damages of any kind arising out of, or as a
result of, this Agreement or any matter concerning this Agreement. This provision applies to all claims.
7. Relationship of Parties
a. BUSINESS is not, and will not represent itself as an agent, representative, partner, subsidiary, joint
venture, or employee of the BBB, nor can it bind or obligate, or represent that it has any authority to bind
or obligate the BBB in any manner or in any thing. Specifically, nothing contained herein shall be
construed to create any such employer-employee, joint venture, agency, or partnership relationship
between the parties.
b. Nothing in this Agreement or in BUSINESS’s use of the BBB name or logo shall confer any
endorsement or approval of its products or services. BUSINESS’s use of these marks is intended only to
convey membership in the BBB and a commitment to abide by BBB membership standards, including
customer dispute resolution. Nothing in this Agreement shall be construed to convey any contrary