Get documents about "Complaints with Gmac Mortgage Insurance Claims
Description
Complaints with Gmac Mortgage Insurance Claims document sample
Document Sample
National Voluntary
Organizations Active in
Disaster
Hurricanes Katrina and Rita
Relief and Recovery Assistance Guide
December 20, 2005
To subscribe or submit feedback email
Esf-06-MASS-CARE@dhs.gov
Download the latest edition of this guide at www.nvoad.org
Please Note:
Assistance programs operate for defined and often limited periods of time.
Please be sure to check the current availability of any program listed in this Guide.
December 20, 2005
Next Edition Tentative Release date: 12/30/2005
Send additions, corrections, suggestions and comments to ESF-06-Mass-Care@dhs.gov
Let‘s make the relief process easier for survivors. You can help. Please send
us local disaster assistance, service and recovery information which you
wish to be included in the guide. We will do our best to get it in the next
edition. Contact us at ESF-06-Mass-Care@dhs.gov with any comments,
questions or concerns you may have.
December 20, 2005
Next Edition Tentative Release date: 12/30/2005
Send additions, corrections, suggestions and comments to ESF-06-Mass-Care@dhs.gov
TABLE OF CONTENTS
TABLE OF CONTENTS ......................................................................................................... 3
I. OVERVIEW .................................................................................................................. 5
PURPOSE ............................................................................................................................. 5
THE RECOVERY PROCESS (SEQUENCE OF DELIVERY) ..................................................... 5
HOW TO USE/ACCESS THE INTERNET................................................................................ 7
II. DISASTER ASSISTANCE .................................................................................................. 8
CONSUMER PROTECTION INFORMATION .......................................................................... 8
EMPLOYMENT INFORMATION .......................................................................................... 12
Finding Jobs .................................................................................................................. 12
EMPLOYMENT INFORMATION (CONT.) ............................................................................ 14
Unemployment Insurance ............................................................................................. 14
Unemployment Assistance............................................................................................ 15
Benefits ......................................................................................................................... 16
FINANCIAL ASSISTANCE ................................................................................................... 17
FEMA Registration ....................................................................................................... 18
Direct Deposit of Assistance Funds into Your Account ............................................... 18
FEMA‘s Citizenship/Immigration Requirements ......................................................... 18
FINANCIAL RECOVERY INFORMATION ............................................................................ 21
Mortgages ..................................................................................................................... 23
FOOD INFORMATION ........................................................................................................ 25
Food Assistance ............................................................................................................ 25
HEALTH AND HUMAN SERVICES INFORMATION ............................................................. 28
HOME CLEANING INFORMATION ..................................................................................... 32
Debris Removal ............................................................................................................ 32
Mold Removal and Safe Debris Removal Tips ............................................................ 32
Carbon Monoxide (CO) Awareness.............................................................................. 33
Cleaner, Disinfectant, and Pesticide Awareness ........................................................... 33
Airborne Asbestos and Lead Dust Avoidance .............................................................. 34
HOUSING INFORMATION .................................................................................................. 35
National Temporary Housing ....................................................................................... 35
National Temporary Housing ....................................................................................... 36
INSURANCE INFORMATION ............................................................................................... 39
Veteran‘s Administration (VA) Insurance .................................................................... 42
LEGAL ASSISTANCE.......................................................................................................... 43
LEGAL ASSISTANCE (CONT.) ............................................................................................ 44
LEGAL ASSISTANCE (CONT.) ............................................................................................ 45
REPLACING IMPORTANT RECORDS ................................................................................. 46
REPLACING IMPORTANT RECORDS (CONT.).................................................................... 47
REPLACING IMPORTANT RECORDS (CONT.).................................................................... 48
REUNIFICATION INFORMATION ....................................................................................... 49
Finding Missing Persons ............................................................................................... 49
REUNIFICATION INFORMATION ....................................................................................... 50
Reuniting families and loved ones and their pets. ........................................................ 50
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 3 Next Scheduled Update: December 30, 2005
Finding Missing Pets..................................................................................................... 50
STUDENT RESOURCES INFORMATION .............................................................................. 51
Veterans Affairs ........................................................................................................ 51
Information for veterans receiving Veterans Affairs (VA) education benefits 51
STUDENT RESOURCES INFORMATION (CONT.) ................................................................ 52
TAX INFORMATION ........................................................................................................... 54
Federal Personal Casualty or Theft Loss Deductions (Hurricane Katrina Only) ......... 54
Federal Deadlines for Taxpayers Affected by Hurricane Katrina ................................ 55
Tax Relief by Location ................................................................................................. 56
TRANSPORTATION INFORMATION ................................................................................... 58
For Evacuees with Medical Needs ................................................................................ 59
Department of Health and Human Services (HHS) Medical Travel Center ................. 59
Evacuees housed in a shelter, hotel or private home .................................................... 59
A Brief Description of Discharge Planners .................................................................. 60
III. APPENDICES ............................................................................................................... 62
APPENDIX A: COMMON MYTHS ABOUT FEDERAL DISASTER ASSISTANCE ................... 62
1. The Federal government has total responsibility for disaster recovery .................... 62
2. The objective of Federal disaster assistance is to ―fix everything‖ .......................... 62
3. Everyone in the disaster area is eligible to receive Federal disaster assistance ........ 62
4. When Federal agency representatives arrive, they will immediately distribute money
to disaster survivors ...................................................................................................... 62
5. Money received for Federal disaster assistance can be used as the recipient thinks
best ................................................................................................................................ 62
6. Federal aid replaces the need for insurance .............................................................. 63
SUMMARY .................................................................................................................. 63
APPENDIX B: DISASTER RECOVERY CENTERS AND SBA LOCATIONS ........................... 64
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 4 Next Scheduled Update: December 30, 2005
I. OVERVIEW
PURPOSE
The purpose of this Assistance Guide is to connect Hurricane survivors with disaster aid.
It was created in response to the diverse needs of the evacuee community and provides
survivor assistance information. This Guide is designed to inform everyone in need, and
those who serve them, on available relief and how to best access that relief.
The Guide lists information on many programs and agencies. Updates and verification
are on-going. We will provide additional information on assistance, services, and
programs with each edition. This Guide belongs to you, not to its editors.
The Guide is arranged in sections based on needs and the types of services provided.
Within each section is a table arranged to show help available nationally and for selected
states. Each program‘s information includes what they can do for you and how you can
contact them.
THE RECOVERY PROCESS (SEQUENCE OF DELIVERY)
Voluntary Agencies
The first thing you must do is reach out to local Voluntary Agencies, such as the
American Red Cross or the Salvation Army. These organizations may be able to take
care of your immediate needs, such as housing in shelters or clothing.
Insurance
Next, you need to contact your personal insurance agency and file a claim. If you do not
have insurance, or the amount of your insurance award does not cover your needs, you
will then need to contact FEMA and register for assistance at 1-800-621-FEMA
(1-800-621-3362), 1-800-462-7585 (TTY) or online at www.fema.gov.
FEMA Housing Assistance
After registering with FEMA, they can financially assist you with temporary housing,
with repairs to your previous home, or with purchasing a new residence if your old one
cannot be made livable again. The types of temporary housing in which you may be
placed in are hotels/motels, apartments, mobile homes, and travel trailers.
FEMA/State Other Needs Assistance (ONA) – Non-SBA Dependent
After you register with FEMA, they will also refer you to the FEMA/State ONA
program. This covers medical, dental, funeral, and other disaster created expenses.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 5 Next Scheduled Update: December 30, 2005
Small Business Administration (SBA) Income Evaluation (Repayment Capability)
You will now submit an SBA loan application. From this point on, there are two paths
your aid can take. If you are approved, you will receive an SBA Referral and a loan to
help meet your remaining housing needs.
If you do not qualify for an SBA loan, you will receive FEMA/State ONA Assistance
which will cover personal property, transportation, group flood policy, and moving and
storage. In order to receive FEMA/State ONA you must have applied for, and been
denied, an SBA loan.
Unmet Needs – Voluntary Agencies
We have now gone through all the federal aid available. If you arrive at this point and
still have needs the federal process has not been able to address, please contact your local
voluntary agencies.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 6 Next Scheduled Update: December 30, 2005
HOW TO USE/ACCESS THE INTERNET
This guide provides internet addresses as well as phone numbers to find information.
Using the internet can often be a quicker and more hassle-free way to obtain the
assistance you need. This section will cover basic Internet use and where to locate
Internet access
Basic Internet Use:
Website Address:
―Address‖ or ―Location‖ is the place that it can be found on the Internet.
May also be known as a ―webpage,‖ ―homepage,‖ or simply a ―website.‖
The ―Address‖ is typed in the box found in the top left portion of the screen.
An example of a box for the ―Address‖ is shown below:
There will already be some form of address in the box, but you may delete that
and type in the address you would like to visit.
Links:
Quick ways to other web pages that may have similar or related information.
This is another way for you to move around on the Internet.
Links are usually printed in a different color than the rest of the text around it:
They are typically in blue and underlined- THIS IS ONLY AN EXAMPLE, IT
WILL NOT WORK
By clicking on a link, you should move to another part of the document or site
that is related to the information you need.
If you discover this is not what you wanted, there is a ―Back‖ button at the top of
your screen which will take you to the last information you were viewing.
Navigation Icon:
You will also notice that when your computer is working on a request from you,
the picture in the upper right corner moves.
This means that the computer will soon take you to your destination- do not click
on anything while the picture is moving.
Where to locate Internet access:
Access is available to the public in several places. Access may be found in:
o Your hotel lobby/business center
o The public library (call before traveling to check for free access)
o Internet cafes (cafes typically charge a per-minute fee)
o You may also try to find assistance through the hotel staff.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 7 Next Scheduled Update: December 30, 2005
II. DISASTER ASSISTANCE
CONSUMER PROTECTION INFORMATION
Who to contact if you suspect you are a victim of fraud.
Consumer Protection Resources
Organization Phone Number and Website
Federal Trade Commission (FTC) 1-877-ID-THEFT (1-877-438-4338)
Hotline is available from 9 am to 8 pm (1-877-438-4338)
Eastern Time, Monday through Friday http://www.consumer.gov/idtheft
If you believe you are the victim of Identity
Theft, contact the FTC as well as the three
credit unions and your credit card issuer
Equifax 1-888-766-0008
If you believe you‘ve been the victim of www.equifax.com
Identity Theft, call to place a Fraud Alert
on your file
Experian 1-888-397-3742
Hotline is available from 9 am to 5 pm, www.experian.com
Monday through Friday
Priority assistance for hurricane victims
If you believe you‘ve been the victim of
Identity Theft, call to place a Fraud Alert
on your file
Free copies of you credit file
National
Transunion 1-800-680-7289
If you believe you‘ve been the victim of www.transunion.com
Identity Theft, call to place a Fraud Alert
on your file
Federal Bureau of Investigation (FBI) 1-800-CALL-FBI (1-800-225-5324)
Report information or complaints of public
corruption and/or government fraud relative
to Hurricane Katrina
Call 24 hours a day, 7 days a week
Department of Energy 1-800-244-3301
Hotline available 7 am to 12 pm EST,
Monday through Friday.
Call the Gas Price Watch hotline if you
suspect gas price gouging and/or price
fixing
National Flood Insurance Program (NFIP) http://www.floodsmart.gov/floodsmart/pages/index.jsp
Provides information and links to additional http://www.fema.gov/nfip/
flood insurance information. Additionally,
the NFIP has a special website for
customers:
Alabama Attorney General 1-800-392-5658
Alabama
Hotline available 8 am to 5 pm, Monday www.ago.state.al.us/
through Friday
Contact the Attorney General‘s office to
report price gouging and price fixing
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 8 Next Scheduled Update: December 30, 2005
Consumer Protection Resources
Organization Phone Number and Website
Arkansas Attorney General http://www.ag.state.ar.us/
Arkansas
Contact the Attorney General‘s office to
report price gouging and price fixing
California Department of Consumer Affairs Toll free hotline: 1- 800- 952-5210
California
File a complaint Tel: (916) 445-1254
Consumer protection and price gauging http://www.dca.ca.gov/
reporting
Florida Attorney General Attorney General‘s Office Fraud Hotline:
Hotline available 8 am to 5 pm, Monday 1-866-966-7229 (in state)
through Friday 1-850-414-3990
Medical fraud control http://myfloridalegal.com/consumer
Florida
Consumer protection and price gauging
reporting
Identity theft reporting
Consumer fraud alerts
You may also visit their offices at: The
Capitol PL-01Tallahassee, FL 32399-
1050
Georgia Governor‘s Office of Consumer http://www.georgia.gov
Georgia
Affairs Then, click on:
1. Legal, Public, Consumer Affairs
2. Consumer Protection
3. Consumer Complaints
Louisiana Attorney General http://www.ag.state.la.us/Complaint.aspx
Contact the Attorney General‘s office to
report price gouging and price fixing
Louisiana Department of Insurance For forms:
Hotline available 7 am to 6 pm, Monday 1-800-259-5301 (in state)
through Friday and 8 am to 5 pm, Saturday 1-225-342-1258 (out of state)
and Sunday. http://www.ldi.la.gov
Louisiana
Contact if you are not satisfied with the
service (subject to Louisiana law) that you
received from your insurance company.
Lodge a complaint against your insurance
company
Help locating an insurance company
Mail completed forms, as well as copies of
supporting materials, to: Louisiana
Department of Insurance, Property and
Casualty Consumer Complaints, PO Box
94214, Baton Rouge, Louisiana 70804
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 9 Next Scheduled Update: December 30, 2005
Consumer Protection Resources
Organization Phone Number and Website
Mississippi Attorney General Jackson: 1-800-281-4418
Hotline available 8 am to 5 pm, Monday Gulfport: 1-228-324-0114
through Friday Gulfport: 1-228-518-1326
Contact the Attorney General‘s office to http://www.ago.state.ms.us/divisions/consumer/
report price gouging and price fixing
Mississippi Insurance Department For forms:
Hotline available 8 am to 5 pm, Monday 1-800-562-2957 (in state)
1-601-359-2453 (out of state)
Mississippi
through Friday
Contact if you are not satisfied with the http://www.doi.state.ms.us/
service (subject to Mississippi law) that you
received from your insurance company.
Mail completed forms, as well as copies of
supporting materials, to: Mississippi
Insurance Department, Consumer Services
Division, PO Box 79, Jackson, MS 39205.
You may also visit their offices in the
Woolfolk State Office Building, located at
501 North West Street, 10th floor, Jackson,
Mississippi
Bureau of Consumer Protection Las Vegas: 702-486-3194
Carson City: 775-684-1180
Nevada Attorney General Reno Office: 775-688-1800
Nevada
Hotline available 8 am to 5 pm, Monday Las Vegas Office: 702-486-7355
through Friday For referral: 1-800-266-8688
Consumer Protection http://ag.state.nv.us/
Fraud protection services
You may also visit their offices at:
Reno: 5420 Kietzke Lane Suite 202, Reno,
Nevada 89511
Las Vegas: 555 E. Washington Ave Suite
3900, Las Vegas, Nevada 89101
Oklahoma Attorney General 1-405-521-2029
Oklahoma
Contact the Attorney General‘s office to http://www.oag.state.ok.us/oagweb.nsf/
report price gouging and price fixing Then, click on: Consumer Protection
Tennessee Attorney General‘s Consumer 1-800-342-8385
Tennessee
Affairs Hotline http://www.attorneygeneral.state.tn.us/
Contact the Attorney General‘s office to
report price gouging and price fixing
Texas Attorney General http://www.oag.state.tx.us/consumer/consumer.shtml
Texas
Contact the Attorney General‘s office to
report price gouging and price fixing
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 10 Next Scheduled Update: December 30, 2005
Consumer Protection Resources
Organization Phone Number and Website
Texas Department of Insurance For forms:
Contact if you are not satisfied with the 1-800-599-SHOP (1-800-599-7467) [in state]
service (subject to Texas law) that you 1-512-305-7211 (out of state)
received from your insurance company http://www.tdi.state.tx.us/consumer/cpportal.html
Mail completed forms, as well as copies of
supporting materials, to: Texas Department
of Insurance, Consumer Protection Program
(111-1A), PO Box 149091, Austin, TX
78714-9091
You can also fax the information to: 1-512-
475-1771
Utah Division of Consumer Protection Toll free: 1-800-721-7233
Hotline available from 8 am to 5 pm, MST http://www.commerce.utah.gov/dcp/
Utah
Child protection
Consumer complaint forms.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 11 Next Scheduled Update: December 30, 2005
EMPLOYMENT INFORMATION
Finding Jobs
Finding Jobs
Organization Phone Number and Website
Recovery Job Connection 1-877-US2JOBS (1-877-872-5627)
Hotline available 8 m to 8 pm, Monday 1-877-889-5627 (TTY)
through Friday www.jobsearch.org/hurricanejobs
Perform a job search by job category and
worker location.
Specific help for Hurricanes Katrina and Rita
victims
Employment and Training Administration www.ows.doleta.gov/map.asp
(ETA)
Unemployment assistance
File claims using links to state sites
National
Job Corps 1-800-733-5627
Hotline available 24 hours a day, 7 days a http://jobcorps.doleta.gov/
week
Train for a career or earn your high school
diploma or GED at no cost
A Department of Labor service for U.S. or
legal residents ages 15-24
Online Employment Job Search through http://hurricanerelief.monster.com
Monster.com
Job-finding services for hurricane survivors,
including alerts for job fairs
Online job resources for hurricane victims http://www.katrina.jobs/
Alabama Job Link https://joblink.alabama.gov/ada/
Conduct a job search
Alabama
Build an on-line resume
Register with Job Service
Receive emails on new job openings
Arkansas Workforce Centers www.arworks.org/local.html
Dislocated workers can get help finding new
jobs
Arkansas JobLink www.arjoblink.arkansas.gov/ada/default.cfm
Arkansas
Conduct a job search
Build an on-line resume
Register with Job Service
Receive emails on new job openings
Arkansas Job Bank www.ajb.org/ar
Search for jobs nationwide
Create a resume/cover letter
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 12 Next Scheduled Update: December 30, 2005
Finding Jobs
Organization Phone Number and Website
California Employment Development 916-654-9029
California
Department http://www.edd.ca.gov/eddkatrina.htm
Hotline available 8 am to 5 pm, PST
Search for jobs
Find a local One-Stop career center
Florida Job Bank http://www.floridajobs.org/onestop/onestopdir/index.
Search for jobs by region htm
Florida
Find a job by visiting a Florida One-Stop- http://www.employflorida.com/
Center near you.
Georgia Department of Labor 1-404-656-6000
Hotline available from 8 am to 4:30 CST www.dol.state.ga.us/js/
Georgia
Search database for jobs
How to apply for unemployment
Resume building
Interviewing workshops
Louisiana Works Department of Labor 1-866-310-1585
Hotline available from 8 am to 4:30 pm CST http://www.ldol.state.la.us/QM_HurricaneDisasterInf
Louisiana
Search for jobs in Louisiana over the phone o.asp
or online
Find your New Orleans Employer/ Employee www.findyourneworleansemployer.com/
Find directions from your employer on what
to do after the hurricane
Mississippi Department for Employment http://mdes.ms.gov/
Mississippi
Security
Information for job seekers and
unemployment
Nevada Job Connect http://www.nevadajobconnect.com/
Search for jobs in Nevada
Post your resume online to been seen by
employers that are currently hiring
Nevada
Hurricane Recovery Job Connection http://www.jobsearch.org/hurricanejobs
Search for jobs in Nevada
Post your resume online to been seen by
employers that are currently hiring
Texas Work Force Commission http://www.twc.state.tx.us
Evacuees from Louisiana, or any other
affected state, currently residing in Texas and http://twc.state.tx.us/dirs/wdas/wdamap.html
Texas
seeking employment in their home towns, can
visit a Texas Work Force Center
Job Counselors are available to provide
assistance
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 13 Next Scheduled Update: December 30, 2005
EMPLOYMENT INFORMATION (CONT.)
Unemployment Insurance
Organization Phone Number and Website
Search jobs through the Utah State Government http://careers.utah.gov/careers/
Utah
website for available jobs in the state
Unemployment Insurance
Unemployment Insurance provides unemployment benefits to eligible workers who are
unemployed through no fault of their own.
Unemployment Insurance
Organization Phone Number and Website
U.S. Department of Labor 1-866-4-USA-DOL (1-866-487-2365)
National number to call about unemployment Employment Hotline: 1-866-310-1585
assistance and insurance
National
Links to state sites for unemployment assistance www.dol.gov/opa/hurricane-recovery.htm
and insurance help for hurricanes Katrina and
Rita
State Unemployment Insurance Information http://workforcesecurity.doleta.gov/map.asp
Links to state websites for insurance
information
File an Unemployment Insurance Claim with 1-866-234-5382
Alabama
Alabama
Arkansas Employment Security Department http://www.arkansas.gov/esd/WorkersUnempBenefit
Find out how to apply for unemployment s/AESD_workerunempben.htm
benefits through the state.
Arkansas
Arkansas Employment Security Department http://www.arkansas.gov/esd/WorkersUnempBenefit
Information on the state‘s disaster s/A_uidua.htm
unemployment assistance.
Those who may not qualify for other
unemployment insurance, may qualify for
disaster assistance under this program
California Employment Development Department http://www.edd.ca.gov/eddkatrina.htm
California
Unemployment/disaster unemployment
insurance in formation
File Unemployment Insurance Claim with Florida 1-866-FLA-2345 (1-866-352-2345)
Florida
Agency Workforce Innovation 1-866-FLA-2345 (1-866-352-2345)
Aids in employer-employee dispute resolution http://www.floridajobs.org/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 14 Next Scheduled Update: December 30, 2005
Unemployment Insurance
Organization Phone Number and Website
Georgia Department of Labor http://www.dol.state.ga.us/
Georgia
Learn about unemployment benefits and claim
weekly unemployment benefits
File Unemployment Insurance or Unemployment 1-800-430-8076
Disaster Assistance Claim with the Department of 1-800-818-7811
Labor
Louisiana
Call this number if you have already filed a claim 1-866-783-5567
and
Were previously receiving benefits,
Have questions, or
Need to change your address
File Unemployment Insurance Claim with 1-888-844-3577
Mississippi
Mississippi
File Unemployment Insurance Claim with http://detr.state.nv.us/uiben/uiben_uiben.htm
Nevada http://www.nvdetr.org/
Nevada
Texas Workforce www.twc.state.tx.us/ui/uiclaim.html
Apply for unemployment insurance online
Texas
Unemployment Assistance
If ineligible for Unemployment Insurance, Unemployment Assistance may be still
available.
Disaster Unemployment Assistance is available to unemployed individuals beginning
after the date the major disaster began and for up to 26 weeks after the major disaster was
declared by the President, as long as their unemployment continues to be a result of the
major disaster. Before an individual can be determined eligible for Disaster
Unemployment Assistance, it must be established that the individual is not eligible for
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 15 Next Scheduled Update: December 30, 2005
regular unemployment insurance benefits (under any state or federal law). The program is
administered by states as agents of the federal government. Visit
www.doleta.gov/katrina/lnkdetails.cfm?lnkid=4 to learn if you are eligible for
Unemployment Assistance.
Unemployment Assistance
Organization Phone Number and Website
FEMA Workers and Business Assistance
Apply for Disaster Unemployment Assistance in
Alabama 1-866-234-5382
1-800-499-2035 (TTY)
Louisiana 1-800-818-7811
1-800-430-8076
Mississippi 1-888-844-3577
FEMA Workers and Business Assistance http://www.fema.gov/press/2005/katrinaworkers.shtm
Search the website for employment
U.S. Department of Labor 1-866-4-USA-DOL (1-866-487-2365)
National number to call about unemployment www.dol.gov/opa/hurricane-recovery.htm
assistance and insurance
Links to state sites for unemployment assistance
and insurance help
Benefits
The Employee Benefits Security Administration (EBSA) protects non governmental
employees’ benefits, such as those for retirement and health care.
EBSA has extended the deadline for filing Form 5500 and Form 5500 EZ annual
report/returns for employee benefit plans affected by Hurricane Katrina to
January 3, 2006. For state-specific information on the extension, visit:
http://www.dol.gov/opa/media/press/ebsa/EBSA20051848.htm
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 16 Next Scheduled Update: December 30, 2005
FINANCIAL ASSISTANCE
How to locate temporary funding and information on how to access your personal
financial data after a disaster.
Financial Assistance
Organization Phone Number and Website
American Red Cross (ARC) 1-866-GET-INFO (1-866-438-4636)
For information specific to Alabama, Florida, 1-800-975-7585
Louisiana, or Mississippi, call the toll-free 1-866 www.redcross.org
hotline. The hotline is available 24 hours a day, 7
days a week.
For states other than those listed above, call the 1-
800 toll-free 24-hour Financial Assistance Center
The ARC has caseworkers who will verify your
damage. When you call, please have paper and a
pencil or pen to take down any information and
be prepared to provide your pre-disaster address,
including zip code, and telephone number.
Please note that there will be times when the areas
FEMA declares and those for which ARC
provides assistance may not always match.
Federal Emergency Management Agency (FEMA) 1-800-621-FEMA (1-800-621-3362)
FEMA provides financial assistance to help with http://www.fema.gov/register.shtm
expenses that cannot be covered otherwise.
FEMA may be able to provide monetary
assistance for: temporary housing; home repairs;
replacement of some household items; medical,
dental, funeral, and transportation costs; and
certain other needs
May include cash grants of up to $26,200 per
individual or household; all needs will be
addressed after your personal insurance has run
out.
May need to apply with (and be denied for) Small
Business Administration and/or a claim with your
insurance company before FEMA can provide
financial assistance.
Project Restore Hope Hot line: 1-888-388-4673
Help with obtaining lost or destroyed personal http://operationhope.org/
and financial documents,
Assistance deferring mortgage payments
Emergency budget guidance
Emergency credit management
Assistance working with creditors
Insurance claims assistance
Help preparing the Emergency Financial First Aid
Kit and its companion document, the Personal
Disaster Preparedness Guide
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 17 Next Scheduled Update: December 30, 2005
Small Business Administration (SBA) 1-800-659-2955
Hotline is available 6am thru 11pm EST, daily www.sba.gov/disaster_recov
The SBA provides disaster loans for householders www.sba.gov/disaster_recov/katrinafactsheets.html
for Real Property (up to $200,000) and Personal Email: disastercustomerservice@sba.gov
Property (up to $40,000)
Federal Deposit Insurance Corporation (FDIC) 1-877-3342 1-877-ASKFDIC (275-3342)
Information about accessing your bank accounts, www.fdic.gov/hurricane/
lost records, ATM cards, direct deposits or how to
reach your bank
FEMA Registration
To register with FEMA, you must provide the following information related to the person
filing the claim:
1) Social Security Number
2) Amount of household income
3) Address at the time of the hurricane
4) Contact information (Current Phone Numbers, Current Address, etc.)
5) Types of damage that are being claimed
6) Address of damaged property (if filing claim for property)
7) Ages of other people living with them at previous address
Direct Deposit of Assistance Funds into Your Account
FEMA can deposit your claim check directly into your bank account, which eliminates
the need for mailing you a check. It may take 48 hours for the direct deposit process to
take effect, but once in place, this will give you almost immediate access to assistance
funds. If you would like to change your claim to an electronic funds transfer, or EFT,
call 1-800-621-FEMA (1-800-621-3362). Have the following pieces of information
available:
1) Your FEMA registration number
2) Your Social Security number
3) The following bank account information, for the bank that you would like the
funds transferred into:
Your bank‘s routing number, which can be found in the bottom, left-hand
corner of your check/deposit slip
Your bank account number, which is the middle series of numbers located at
the bottom of your check/deposit slip
If your bank account is not local, then you may choose to open an account where you are
now living and have the funds transferred to this new account. This process can be much
quicker than waiting for a mailed claim check.
FEMA’s Citizenship/Immigration Requirements
1. You must be a U.S. Citizen, Non-Citizen National, or a Qualified Alien in order
to be eligible for FEMA‘s Individuals and Households Program and Disaster
Unemployment cash assistance programs
2. A Qualified Alien includes anyone with legal permanent residence (i.e., green
card).
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 18 Next Scheduled Update: December 30, 2005
3. You will be asked to sign a Declaration and Release, FEMA Form 90-69B,
acknowledging that you are a U.S. Citizen, Non-Citizen National, or a Qualified
Alien.
4. If you cannot sign the Declaration and Release, another adult household member
who is eligible can sign it and no information regarding your status will be
gathered.
5. If you cannot sign the Declaration and Release but you have minor child who is a
U.S. Citizen or a Qualified Alien residing with you, you can apply for assistance
on your child‘s behalf and no information regarding your status will be gathered.
However, you will be asked to sign a declaration that your child is a U.S. Citizen,
Non-Citizen National, or a Qualified Alien.
6. You do not have to be a U.S. Citizen or a Qualified Alien in order to qualify for
Crisis Counseling, Disaster Legal Services, or other short-term, non-cash
emergency assistance.
Undocumented immigrants may be eligible for disaster-related assistance under many
different programs run by state and local agencies and voluntary agencies for various
types of cash assistance. Undocumented immigrants may be eligible for short-term,
non-cash, emergency aid from FEMA. However, you will not be personally eligible for
FEMA cash assistance programs (Individuals and Households Program Assistance). You
may apply on behalf of your U.S. Citizen child, or another adult household member may
qualify the household for assistance.
To receive money or help for Housing Needs that are the result of a disaster, all of the
following must be true:
You have losses in an area that has been declared a disaster by the President.
You have filed for insurance benefits and the damage to your property is not
completely covered by your insurance.
The home in the disaster area is where you usually live and where you were living
at the time of the disaster.
You are not able to live in your home now, you cannot get to your home due to
the disaster, or your home requires repairs because of damage from the disaster.
You may not be eligible for ―Housing Needs‖ assistance if:
You have other, adequate, rent-free housing that you can use (for example, rental
property that is not occupied).
Your damaged home is your secondary or vacation residence.
Your expenses resulted only from leaving your home as a precaution and you
were able to return to your home immediately after the incident.
You have refused assistance from your insurance provider(s).
Your only losses are business losses (including farm business other than the
farmhouse and self-employment) or items not covered by this program.
The damaged home where you live is located in a designated flood hazard area
and your community is not participating in the National Flood Insurance Program.
In this case, the flood damage to your home would not be covered, but you may
qualify for rental assistance or for assistance on items not covered by flood
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 19 Next Scheduled Update: December 30, 2005
insurance, such as water wells, septic systems, medical, dental, or funeral
expenses.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 20 Next Scheduled Update: December 30, 2005
FINANCIAL RECOVERY INFORMATION
Locating copies of your financial records.
Financial Recovery
Organization/ Department Phone Number and Website
Financial Planning Association (FPA) 1-800-282-PLAN (1-800-282-7526)
Free planning services to people in need. Email: fpaprobono@fpanet.org
Services for qualified survivors may include:
educational brochures, Information sheets,
seminars and workshops, and one-on-one
consultations
Hotline is available Monday-Friday 7 am –
4:30pm MST
Office of Thrift Supervision (OTS): 1-800-958-0655
Contacting Savings Institutions www.ots.treas.gov
Hotline is available 8 am – 5:30 pm CST
Internal Revenue Service (IRS) 1-800-829-3676
Instruction on how to obtain copies of old tax http://www.irs.gov/faqs/faq-kw31.html
returns
Links to frequently asked tax questions
Office of the Comptroller of the Currency (OCC): 1-800-613-6743
Call with questions about your national bank. www.occ.treas.gov
National bank: one that has the word ―national‖ or Email: customer.assistance@occ.treas.gov
―NA‖ or ―national association‖ as part of its legal
name
Hotline is available: Monday-Thursday 9 am – 4
National
pm, Friday 9 am – 3 pm CDT
Federal Deposit Insurance Corporation (FDIC): 1-877-ASK-FDIC (1-877-275-3342)
Consumer hotline; open 24 hours a day, 7 days a www.fdic.gov/news/katrina/index.html
week www.fdic.gov/hurricane/index.html
Provides the status of institutions in affected areas
Answers questions about banks, including
information on how to replace ID and/or ATM
card
Gives which banks are open and services that are
available
Social Security Administration: www.socialsecurity.gov/emergency/
Ensures beneficiaries receive their monthly 1-800-772-1213
payments, and applications for benefits continue to TTY 1-800-325-0778
be processed
National Credit Union Administration: 1-800-827-6282
Information for Credit Union Members Item 2; then: 1 for Louisiana/Texas, 2 for
Arkansas/ Mississippi These options
aren‘t valid. You can press 1 and then
0 if you don‘t know the name of the
person you are trying to reach.
www.ncua.gov/Katrina/index.htm
Alabama: KatrinaAL@NCUA.GOV
Louisiana: KatrinaLA@NCUA.GOV
Mississippi: KatrinaMS@NCUA.GOV
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 21 Next Scheduled Update: December 30, 2005
Financial Recovery
Organization/ Department Phone Number and Website
The Office of Personnel Management (OPM): 1-800-307-8298
Provides information for current/retired Federal www.opm.gov/katrina/
employees and annuitants www.opm.gov/katrina/benefits.asp
State of Alabama Banking Department 1-334-242-3452 (Montgomery)
Alabama
Contacting your bank in Alabama www.bank.state.al.us
P.O. Box 4600
Montgomery, AL 36103-4600
Arkansas State Bank Department http://www.state.ar.us/bank/banking1.html
Arkansas
400 Hardin Rd., Suite 100 for more information, click in the ―Kare‖
Little Rock, AK 72211 link in the top left-hand corner
by phone: (501) 324-9019 , by fax: (501)
324-9028
California Department of Financial Institutions Toll free: 1-800-622-0620
111 Pine St., Suite 1100 www.dfi.ca.gov
California
San Francisco, CA 94111-5613
Florida Department of Financial Services Toll free in Florida: 1-800-342-2762
200 East Gaines St. TDD: 850-410-9700
Florida
Tallahassee, FL 32399-0300 http://www.fldfs.com/
Georgia Department of Banking and Finance Toll free in Georgia 1-888 986-1633
Department of Banking and Finance (Delete this you www.gadbf.org
Georgia
already named the institution before the bullet)
2990 Brandywine Rd., Suite 200
Atlanta, GA 30341-5565
Louisiana Office of Financial Institutions 1-225-925-4660 (Baton Rouge, only) not
Contacting your bank in Louisiana Baton Rouge, only, it is LA only (In-State)
1-888-525-9414 (In-State) Not In-State-It is
a toll free # (Nationwide)
Louisiana
1-866-783-5530 (Nationwide)
www.ofi.louisiana.gov
Louisiana Credit Union Finder: 1-504-838-8250 (In-State)
Contacting your credit union in Louisiana 1-800-421-7030 (Toll-Free)
Search for Credit Union by state and region www.cuweb.org/cu_finder.htm
Post Office Box 94095
Baton Rouge, LA 70804-9095
Mississippi Department of Banking 1-601-359-1031 (Jackson)
Contacting your bank in Mississippi
Mississippi
1-800-844-2499 (Nationwide)
501 N. West Street www.dbcf.state.ms.us
901 Woolfolk Building Suite A
P.O. Box 23729
Jackson, MS 39225-3729
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 22 Next Scheduled Update: December 30, 2005
Financial Recovery
Organization/ Department Phone Number and Website
Nevada Division of Financial Institutions Tel: 702-486-4120
2501 E. Sahara Ave, #300 www.fid.state.nv.us
Nevada
Las Vegas, NV 89704
Texas Department of Banking Tel: 512-475-1300
2601 North Lamar Toll free in Texas: 1-877-276-5554
Texas
Austin, TX 78705 www.banking.state.tx.us
Utah Department of Financial Institutions Tel: 801-538-8830
324 South State St., Suite 201 www.dfi.utah.gov
Utah
Salt Lake City, Utah 84111
Mortgages
The Mortgage Bankers Association (MBA) and its members advise survivors to contact
their mortgage company directly as soon as possible. Your mortgage banker should be
able to tell you about special offers; for example:
Extended grace periods
Postponing any foreclosure action
Extending your due date and waiving late fees
Long-term solutions
Assistance in contacting flood and hazard insurance companies
Mortgage bankers will re-evaluate their policies periodically; stay aware of changing
terms. Most lenders have toll-free phone numbers for consumers to call. A list of top
mortgage service providers in the affected areas are below.
Mortgage Bankers
Organization Phone Number
ABN AMRO 1-800-783-8900
Aurora Loan Services 1-800-550-0508
1-800-723-6578 (Insurance Claims)
Bank of America 1-800-831-5586
Chase Home Finance 1-800-848-9136
Chevy Chase Bank, FSB 1-800-933-9100
CitiMortgage 1-800-283-7918
1-800-442-8774 (Insurance Claims)
Colonial Savings, F.A. 1-800-937-6002
Countrywide Home Loans 1-800-669-6607
EMC Mortgage 1-800-723-3004
EverHome Mortgage 1-800-669-9721
Financial Freedom Senior Funding Corporation 1-800-441-4428
First Horizon National Corporation 1-800-364-7662
1-866-497-0530 (Insurance Processing/Loss Draft)
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 23 Next Scheduled Update: December 30, 2005
Mortgage Bankers
Organization Phone Number
GMAC Mortgage 1-800-766-4622
IndyMac Bank 1-800-781-7399
1-888-680-6808 (Insurance Processing/Loss Draft)
Irwin Mortgage Corporation 1-800-284-4462
1-800-434-2955 (Loss Draft)
Midland Mortgage Co. 1-800-654-4566
Mortgage America 1-800-448-4059
National City Mortgage Co. 1-800-822-5626
New South Federal Savings Bank 1-800-504-7110
New Century Financial Corporation 1-800-967-7623
1-888-477-0193 (Loss Mitigation)
Option One Mortgage 1-800-648-9605
PHH Mortgage (formerly Cendant Mortgage) 1-888-882-1855
Regions Mortgage 1-800-986-2462
SunTrust 1-800-634-7928
Washington Mutual 1-800-472-1254
1-866-926-8937 (Home Mortgages)
Wells Fargo 1-888-818-9147 (Home Mortgage)
Wilshire Credit Corporation 1-888-952-7311
Litton Loan Servicing LP 1-800-247-9727
M&T Mortgage Corporation 1-800-724-2224
1-800-724-1633 (Mortgage Counselors)
1-888-882-1858 (Loss Drafts)
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 24 Next Scheduled Update: December 30, 2005
FOOD INFORMATION
Locate food assistance, including food stamps, for those affected by the hurricane.
The Food and Nutrition Service is an agency within the U.S. Department of Agriculture
(USDA) that oversees two major disaster assistance programs, food coupons and food
commodities. Assistance in purchasing food is available through the Disaster Food Stamp
Program. Once approved by the Food and Nutrition Service of the USDA, state and/or
local social services agencies provide disaster food stamps to eligible households, who
apply through the local social services office.
Food Assistance
Food Assistance
Organization Phone Number and Website Address
Salvation Army 1-888-363-2769 615 Slaters Lane
Provides feeding units for www.salvationarmyusa.org P.O. Box 269
evacuees Alexandria, VA
WIC (Women, Infants, and 1-703-305-2746 3101 Park Center Dr.
Children) http://www.fns.usda.gov/wic/howtoa Alexandria, VA
Special Supplemental pply/default.htm 22302
Nutrition Program for
Women, Infants, and Children
USDA Food Safety Hotline 1-888-674-6854
Information on food safety
National
Food and Nutrition Service, 1-800-221-5689 Rm. 900
Department of Agriculture 1-703-305-2041 3101 Park Center Dr.
Information about disaster www.fns.usda.gov Alexandria, VA
emergency Food Stamp 22302
Program
Enables low-income families
to buy nutritious food with
coupons and electronic
benefits transfer (EBT) cards
Spanish assistance is available
Food Research and Action http://www.frac.org/ 1875 Conn. Ave NW
Center (FRAC) 1-202-986-2200 Suite 540
General information about the Washington, DC
federal nutrition program 20009
Department of Human 1-866-465-2285
Resources, Food Stamp Program www.dhr.state.al.us
Alabama
Information for replacement
of EBT Card and food
assistance
Hours: 8am to 5pm, Monday
through Friday
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 25 Next Scheduled Update: December 30, 2005
Food Assistance
Organization Phone Number and Website Address
WIC (Women, Children, and 1-800-654-1385 Alabama Dept. of
Infants) 1-334-206-5673 Public Health
Special Supplemental http://www.adph.org/wic/ Bureau of Family
Nutrition Program for Health Services
Women, Infants, and Children RSA Tower, Suite 1300
P.O Box 303017
Montgomery, AL
36130-3017
Bay Area Food Bank 1-251-653-1617 5248 Mobile St. S.,
Food bank providing food Theodore 36582
Food Bank of North Alabama 1-256-539-2256 2000-B Vernon Ave.,
Food bank providing food alfoodbanks.org Huntsville 35804
Food Bank of Northwest 1-256-383-3223 615 Geneva Ave.,
Alabama (Subsidiary Helen.dorene@aol.com Muscle Shoals 35661
Distribution Outlet)
Food bank providing food
Alabama
East Alabama Food Bank 1-334-263-3784 521 Trade Center St.,
(Montgomery Area Food montgomeryareafoodbank.org Montgomery 36108
Bank/Subsidiary Distribution
Outlet)
Food bank providing food
Selma Area Food Bank 1-334-872-4111 497 Oak St., Selma
(Subsidiary Distribution Outlet) 36702
Food bank providing food
West Alabama Food Bank ( 1-205-759-5519 1605 23rd Ave.,
Subsidiary Distribution Outlet) www.westalabamafoodbank.org Tuscaloosa 35403
Food bank providing food
Wiregrass Area United Way 1-334-794-9775 382 Twitchell Rd.,
Food Bank (Subsidiary Dothan 36303
Distribution Outlet)
Food bank providing food
Hours: 7:30am-4pm/M-F
The United Way Community 1-205-942-8911 107 Walter Davis Dr.,
Food Bank www.uwca.org Birmingham 35209
Food bank providing food
The Arkansas Food Bank (501) 565-8121 8121 Distribution
Distributing food to hurricane Toll-free 1-877-565-8124 Drive, Little Rock, AR
Arkansas
survivors.
California Department of Social http://www.dss.cahwnet.gov/
California
Services http://www.dss.cahwnet.gov/foodsta
How to apply for food stamps mps/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 26 Next Scheduled Update: December 30, 2005
Food Assistance
Organization Phone Number and Website Address
Apply for Food Stamps, report 1-866-76ACCES (1-866-762-2237)
status changes or get help with a http://www.myflorida.com/accessflor
ida/
Florida
replacement Electronic Benefit http://www.dcf.state.fl.us/katrina
Transfer (EBT) cards.
American Pregnancy 1-800-251-2229
Association Service Helpline for www.1800251baby.org
Partners for Healthy Babies,
Louisiana
Prenatal Care & Medicaid
Refers callers to WIC
(Women, Children, and
Infants)
Special Supplemental
Nutrition Program for
Women, Infants, and Children
WIC (Women, Infants, and 1-601-576-7100 State Dept. of Health
Children) 1-800-721-7222 P.O. 1700
Mississippi
Special Supplemental www.msdh.state.ms.us Jackson, MS 39215-
Nutrition Program for 1700
Women, Infants, and Children
State Food Bank Assistance 1-800-992-0900 (Ext. 40500) Las Vegas:
http://www.fns.usda.gov/fsp/outr 4601 E. Cheyenne,
each/states/nevada.htm Suite 111, Las Vegas,
NV 89115
Tel (702) 643-0074
Reno:
Dept of Nutrition,
Nevada
Mailstop 142,
University of Nevada,
Reno
Tel: (775) 784-6445
Northern Nevada
994 Packer Way
Sparks, NV 89431-
6441
Tel: 775-331-3663
WIC (Women, Children, and 1-800-942-3678 TX Dept. of State
Infants) www.dshs.state.tx.us/wichd/defa Health Services
Texas
Special Supplemental ult.shtm 1100 West 49th St.
Nutrition Program for Austin, TX 78756-3199
Women, Infants, and Children
Utah Department of Food and State information hotline: 1-866-
Utah
Nutrition 526-3663
http://jobs.utah.gov/services/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 27 Next Scheduled Update: December 30, 2005
HEALTH AND HUMAN SERVICES INFORMATION
Resources for guidance on health and safety concerns.
Health Information
Organization Phone Number and Website
U.S. Department of Health 1-800-CDC-INFO (1-800-232-4636)
and Human Services (DHHS) www.bt.cdc.gov/mentalhealth/
Information on mental www.bt.cdc.gov/disasters/hurricanes/
health resources
Information on health and
safety information
Department of Health & AL- 1-800-846-3697
Human Services LA- 1-888-524-3578
Information on assistance http://www.hhs.gov/katrina/survivors.html#other.
for Katrina Survivors with
Disabilities or Special
Needs
The National Mental 1-800-273-8255 (Toll Free)
Health Information 1-800-799-4889 (TTY)
Hurricane and other http://www.mentalhealth.samhsa.gov/cmhs/katrina/
disaster relief
Information
National
Helping Children Cope http://www.redcross.org/services/disaster/0,1082,0_602_,00.html
with Disaster
Information on helping
children cope with
disasters
Headstart Childcare Services http://www2.acf.dhhs.gov/index.html
Offers programs for
children up to 5 years of
age, including meals,
family support and health
services.
Katrinahealth.org www.katrinahealth.org
Online service providing
information to help you
gain access to your
electronic prescription
medication records.
National Suicide Prevention 1-800-273-8255
Hotline http://www.suicidepreventionlifeline.org/
United Healthcare Hurricane 1-866-615-8700
Support Line
Alabama 1-800-367-0955
Alabama
Information on the www.mh.state.al.us/.
Alabama Department of
Mental Health and Mental
Retardation
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 28 Next Scheduled Update: December 30, 2005
Health Information
Organization Phone Number and Website
Alabama Department of 1-800-846-3697 this # will no longer be valid as of 11/30
Rehabilitation Services New # is 1-800-441-7607
Hotline for hurricane www.rehab.state.al.us
survivors with disabilities
or people with life
threatening conditions
Arkansas Department of Toll Free: 1-800-235-0002
Arkansas
Health and Human Services DHS Operator:1-800-462-0599; this is the new DHS operator #,
Family services both numbers will work but the new one is better.
Juevenile and senior http://www.arkansas.gov/dhhs/homepage.html
services
Disabled persons support
California Department of General Information: (916) 651-8848
Social Services http://www.dss.cahwnet.gov/cdssweb/FindServic_716.htm
Family services
California
Juevenile and senior
services
Disabled persons support
Medicare and health
services information
Mon-Fri 8am to 5pm
Florida Department of Health Tel: (850) 245-4444
Listings of local offices and http://www.doh.state.fl.us/family/katrina_recovery/index.html
Florida
their phone numbers
Women and Children
services
Disabled persons services
Information on the Georgia 1-800-273-TALK (8255)
Georgia
Division of Mental Health, http://mhddad.dhr.georgia.gov/portal/site/DHR-MHDDAD/
Developmental Disabilities,
and Addictive Disease
Baton Rouge, LA 1-225-924-3900
Information resources for 1-877-923-2114-called the 211 line (United Way line, this is a
Baton Rouge area only better # to call depending on the crisis the caller will be referred
for any type of crisis. to the appropriate counselor.)
Louisiana Information 1-866-783-5553
Resource http://www.katrina-la.net/
Louisiana
Information for people with
development disabilities
(the lady asked that we
clarify that this # is not for
just any disabled person it
is to help people w/ mental
retardation.) and their
families who have been
affected by Hurricane
Katrina
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 29 Next Scheduled Update: December 30, 2005
Health Information
Organization Phone Number and Website
Mississippi Mississippi 1-601-359-1288
Information on the 1-601-359-6230 (TDD)
Mississippi Department of http://www.dmh.state.ms.us/
Mental Health
Nevada Department of Health Tel.: 1-775-684 – 4000
and Human Services http://www.hr.state.nv.us/
Public Defender‘s Office
Women and Children
Nevada
services
Disabled persons services
Health care financing and
policy
Disability services
Mental health services
New York State Phone: 1-212-244-4664
New York Lawyers for the TDD: 1-212-244-4644
Public Interest (NYLPI) Fax: 1-212-244-4570
offers services for disabled www.nylpi.org
New York
and mentally ill evacuees
New York City, NY 1-888-744-7900
New York City Social
Service Agencies – offering
case managers for
hurricane evacuees. 9-6,
M-F.
Oklahoma 1-800-522-9054
Information on the http://www.odmhsas.org/
Oklahoma
Oklahoma Department of
Mental Health and
Substance Abuse Services
Texas 1-800-252-9108
Advocacy Inc. offers http://www.advocacyinc.org
advocacy services for
persons with mental or
physical disabilities in
Texas
Texas.
Houston, TX The salons will be available from December 14, 2005 through
Mobile Barber Shops – December 20, 2005 in Houston, TX at the Houston DRC.
Services Free of Charge. The Houston DRC is located at:
Greater Houston Area DRC
6059 South Loop East
Houston, TX 77087
Hours: 8:00AM to 7:00PM
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 30 Next Scheduled Update: December 30, 2005
Health Information
Organization Phone Number and Website
Utah Department of Health Tel: (801) 538- 6101
Evacuee services http://health.utah.gov
Utah
Health care information
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 31 Next Scheduled Update: December 30, 2005
HOME CLEANING INFORMATION
Cleaning and safety tips for making hurricane damaged homes livable again.
Department of Health and Human Services (DHHS) officials are not currently
recommending any special immunizations for those evacuees who choose to return and
clean their damaged homes. However, anyone who sustains a cut while cleaning and has
not had a tetanus shot within the last five years should obtain one.
Debris Removal
Debris removal is being addressed at the County and Parish level. In most cases, you
must file a Right of Entry form with your county or parish before debris can be removed
in your absence. Please contact your home county or parish for additional information,
including the Right of Entry Form and proper disposal procedures. Additionally, many
counties require residents to separate debris into piles of household items, wood and
construction-type items, and appliances, and then place those piles at the curb.
Note: If you reside in an area affected by the Formosan termite, you must keep all wood
products separate from other construction-type debris so that it can be treated prior to
disposal. Affected areas are under a quarantine in order to contain these termites and
prevent them from affecting other areas.
Louisiana Parish Websites:
Jefferson Parish: http://www.jeffparish.net/
St. Bernard Parish: http://www.sbpg.net
Plaquemines Parish: http://www.plaqueminesparish.com/
St. Charles Parish: http://www.stcharlesgov.net/
City of New Orleans: http://www.cityofno.com/portal.aspx
St. Tammany Parish:
http://www.stpgov.org/hurricane_katrina_aftermath/hurricane_katrina_aftermath.
html
St. John the Baptist Parish: http://www.sjbparish.com/index.asp
To contact the Louisiana Homeland Security Debris Hotline, please call
1-866-617-1780 or visit online at http://www.ohsep.louisiana.gov/.
Mold Removal and Safe Debris Removal Tips
Many houses will experience mold growth after flooding. Call 1-888-293-7020 or
visit http://www.bt.cdc.gov/disasters/mold/ for guidelines issued by The Centers for
Disease Control and Prevention (CDC) on the safe and effective cleanup of
household mold.
While cleaning mold, anyone allergic to mold may experience a stuffy nose,
irritated eyes, wheezing, skin irritation, difficulty breathing, or shortness of breath.
People with weakened immune systems and chronic lung diseases may develop
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 32 Next Scheduled Update: December 30, 2005
mold infections in their lungs. If any health-related problems appear after working
around mold, contact a doctor or other health care provider immediately.
For maximum protection, wear an N95-designated face mask or National Institute
for Occupational Health and Safety (NIOSH)-approved respirator, rubber boots,
rubber gloves, goggles, and a soft hat or hard hat (if there is danger of falling debris
or electrical hazards) when working with moldy materials. Be sure to throw away
all porous items that were wet because they can remain a source of mold in the
future, even if they are not moldy now. Further information on cleaning mold is
available by calling 1-888-293-7020 or visit http://www.bt.cdc.gov/disasters/floods.
Additional information can be obtained by calling the Environmental Protection
Agency at 1-800-438-4318 or by visiting http://www.epa.gov/mold – this website
provides in depth guides on how homeowners can clean mold from residences and
prevent future mold growth.
To find a licensed mold clean-up contractor call 1-866-310-7879 rings and rings or
visit http://www.lslbc.state.la.us/findcontractor.asp. Keep the following tips in mind
when hiring a contractor:
1. Contact the Louisiana State Licensing Board for Contractors (LSLBC) for
―Do‘s‖ and ―Don‘ts‖ when hiring a contractor.
2. Check with your insurance agent for referrals.
3. Get the contractor‘s business name and address.
4. Get in writing the estimated start and completion dates and the total amount to
be paid when the work is done.
5. Never pay more than 10% of the total cost down at the beginning of the job.
Carbon Monoxide (CO) Awareness
Clean-up efforts after returning to homes and businesses can present life-
threatening hazards to storm survivors, including leaking natural gas lines and CO
poisoning from the use of un-vented fuel-burning equipment.
CO is a colorless, odorless gas produced when fuel is burned and can kill when
present in high amounts. Symptoms of CO poisoning are feeling sick, dizzy, or
weak. Anyone experiencing these symptoms should get fresh air right away.
Do not use fuel-burning devices in homes, garages, or other confined spaces or
within 10 feet of windows, doors, or other air intakes.
Cleaner, Disinfectant, and Pesticide Awareness
Mixing some household cleaners together can produce toxic fumes, injury, or death.
When working with household chemicals remain in the room no longer than
necessary and allow plenty of time for the room to air out. Read and follow all
label instructions carefully.
Use fans throughout the cleaning process as long as there is no standing water or
any other potential electrical hazard.
In case of poisoning/chemical ingestion, call the Poison Control Center at
1-800-222-1222 immediately. Do not induce vomiting unless you have been
instructed to do so.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 33 Next Scheduled Update: December 30, 2005
Airborne Asbestos and Lead Dust Avoidance
Asbestos is a fibrous material used in some pipe insulation, ceiling tiles, exterior siding,
roof shingles, sprayed-on soundproofing, and many other materials in older buildings,
mostly those built before 1970. Asbestos was used to strengthen products and provide
heat insulation and fire resistance. Breathing asbestos can lead to lung cancer;
mesothelioma, a cancer of the lining of the chest and the abdominal cavity;
and asbestosis, in which the lungs become scarred with fibrous tissue.
Lead is a toxic metal that can produce a variety of adverse health effects, especially in
young children. Homes built before 1978 probably have lead in their original paints.
Moving materials containing lead-based paint could cause lead dust to concentrate in the
air.
If you suspect your home contains asbestos or lead-based paint, you are strongly
encouraged to use contractors who are specially trained to deal with these
substances. Homes can be tested for lead-based paint.
If the asbestos is in good condition, it is best to just leave it alone since it
probably will not release asbestos fibers into the air.
Materials with asbestos or lead-based paint should be handled while still wet or
damp and should be double bagged.
While handling these materials, gloves, goggles, and Occupational Safety and
Health (OSHA)-approved respiratory protection should be worn.
Wash hands and clothing while still wearing the mask after handling or cleaning
either of these materials.
Do not do anything that generates dust from, or disturbs the surfaces of, areas
with lead-based paints because this will cause the lead to enter the air.
Families should not live in residences while work is being done to remove either
asbestos or lead-based paint.
For more information on the safe management of asbestos, visit
http://www.epa.gov/asbestos/ashome.html.
For more information on the safe management of lead-based paint, visit
http://www.epa.gov/oppt/lead.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 34 Next Scheduled Update: December 30, 2005
HOUSING INFORMATION
Information on different types of temporary housing available.
National Temporary Housing
Temporary Housing
Organization Phone Number and Website
FEMA Travel Trailers 1-800-621-3362
If unable to find other housing, call to apply for a 1-800-462-7585 (TTY)
travel trailer or mobile home http://www.fema.gov/news/newsrelease.fema?
id=19865
Housing and Urban Development (HUD) 1-888-297-8685
Section 8 voucher holders, public housing residents, 1-800-955-2232
and all displaced individuals may call for housing
Katrina Disaster Housing Assistance Program 1-866-373-9509
(KDHAP)
Call for housing if you were previously in HUD
assisted living or previously homeless
DHR Online www.dhronline.org
National Disaster Housing/Rental Resources www.dhronline.org/chooseState.cfm
Easy to use website that lists immediately available
rental properties
Operation: Share Your Home (a Louisiana based 1-888-827-2525
project) www.shareyourhome.org
Search for relief housing offered by private citizens
Hurricane Housing www.hurricanehousing.net/
National
Search all housing postings from different
organizations throughout the United States.
Includes short and long term listings, as well as
special needs housing
Katrina Housing Information www.katrinahousing.org
Search for available rooms, houses, and apartments
Independent Living Research Utilization 1-800-949-4232
For disabled individuals. Call for housing if www.ilru.org/html/whatsnew/announceme
relocating to Texas, Mississippi, and Louisiana nts/katrina.html#housing
SocialServe.com 1-877-428-8844
Search affordable, rental, section 8, handicap 1-704-334-8722
accessible, and for sale housing by location and www.socialserve.com
price
USDA Rural Development 1-800-414-1226
If displaced from Rural Development-financed http://rdmfhrentals.sc.egov.usda.gov/RDM
apartments, call for Rural Development vacant FHRentals/select_state.jsp
apartment units in the U.S. www.rurdev.usda.gov/rd/disasters/katrina.
Search website for USDA apartments by state html
Katrina Housing Relief Program 1-866-822-RENT (1-866-822-7368)
Search for housing by location www.rentalhouses.com
Apartments.com www.apartments.com/katrinia.htm
Search apartments by states
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 35 Next Scheduled Update: December 30, 2005
HOUSING INFORMATION (cont.)
Information on different types of temporary housing available.
National Temporary Housing
Temporary Housing
Organization Phone Number and Website
EDEN I & R Inc 1-510-537-2552
Search the CHAIN (Community Housing and www.edenir.org/
Information Network) website for housing
Hotline is available Monday thru Friday, 10am – 4
pm PST
ACORN National toll-free hotline: 1-866-742-6868
HUD-certified, nonprofit housing counseling http://www.acornhousing.org/index.php
agency
Call or visit website for available housing, as well
as mortgage and other counseling services
Disaster Housing Resources state-by-state search to http://www.dhronline.org/chooseState.cfm
find emergency housing in your area
Hurricane Housing Search: A non-profit organization http://hurricanehousingsearch.com/
that helps hurricane victims find housing
National
Hurricane Relief Housing 1-360-440-2794
Search for housing by state www.housingrelief.us
Welcome Wagon for Katrina Survivors http://relief.welcomewagon.com
Search for housing by state
Renters Paradise www.rentersparadise.com
Search for housing by state
247 Apartments www.247apartments.com
Search for housing by state
Apartment Information www.apartmentsinfo.com
Search for housing by state
CraigsList www.craigslist.org
Search for housing by state
Apartments 24-7 www.apartments24-7.com
Search for housing by state
Apartment World www.apartmentworld.com
Search for housing by state
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 36 Next Scheduled Update: December 30, 2005
HOUSING INFORMATION (cont.)
Information on different types of temporary housing available.
State temporary housing
Organization Phone Number and Website
Alabama Emergency Management Agency www.disaster.ema.alabama.gov/katrina.htm
Alabama
Recovery information like phone numbers for
services (power, roads, local charities, etc.)
Operation Katrina Assistance Relief Effort (KARE) http://www.kare.arkansas.gov/kare_evacuee
Scroll down webpage for links to information for _help.html#7
hurricane relief in Arkansas like enrollment
information for schools
Arkansas
Housing in the State of Arkansas http://www.kare.arkansas.gov/kare_evacuee
_help.html#6
Arkansas Housing and Urban Development http://www.hud.gov/local/index.cfm?state=a
r
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=c
California
California a
State of Florida on-line portal to Katrina recovery http://eogtmp.sto.fl.gov/katrina_recovery/#h
links ouseing
Florida
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=fl
Florida
Georgia Housing http://www.georgiahousingsearch.org/
Search for affordable rental housing in Georgia
Links to SocialServe.com
Georgia Department of Community Affairs Toll free: (800) 359-4663
http://www.dca.state.ga.us/
Georgia
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=g
Georgia a
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 37 Next Scheduled Update: December 30, 2005
HOUSING INFORMATION (cont.)
State temporary housing
State temporary housing
Organization Phone Number and Website
Louisiana Housing Council 1-713-652-2915
Housing information if a section 8 public housing 1-713-652-2916
resident or a voucher holder 1-713-652-2917
www.lanahro.org/
Louisiana
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=la
Louisiana
Louisiana Shelter Information. A website with http://katrina.louisiana.gov/shelters.htm
various housing links for hurricane victims in
Louisiana
USDA Rural Development 1-334-279-3400
If displaced from Rural Development-financed 1-334-279-3495 (TDD/TYY)
apartments, call for Rural Development vacant
apartment units in the U.S.
Mississippi
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=ms
Mississippi
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=nv
Nevada
Nevada
Texas Dept. of Housing and Community Affairs http://www.tdhca.state.tx.us/
Texas
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=tx
Texas
Department of Housing and Urban Development in http://www.hud.gov/local/index.cfm?state=ut
Utah
Utah
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 38 Next Scheduled Update: December 30, 2005
INSURANCE INFORMATION
If repairs are required prior to speaking to an adjuster, make only temporary repairs to
prevent further property damage and keep all repair receipts for possible reimbursement.
Some damaged property should not be discarded until the adjuster has seen it, including
wet carpet, ruined appliances, and any other relevant items. If damaged items must be
removed, take pictures before and after removal for documentation purposes.
Insurance
Organization Phone Number & Web Address
The American Insurance Association http://katrinainformation.org/disaster2/find_a_company/
Provides a list of insurance companies for www.aiadc.org/
questions about coverage or access to
policies
Click on ―Hurricane Information‖, then
click on ―Insurance Claim Contact
Information‖
National Flood Insurance Program 1-800-638-6620
(NFIP) http://www.fema.gov/press/2005/katrinainsurance.sht
Hotline is available from 8am to 8pm m
EST, Monday – Friday. Spanish www.floodsmart.gov
assistance is available Click on ―NFIP‖
File a claim or for program
information
FloodSmart.gov is a clearinghouse of
information on the NFIP
National
For Veterans‘ Group Life Insurance 1-800-419-1473 (Press ―1‖ in menu options)
The first premium due date, after the http://www.insurance.va.gov/
hurricane, has been extended for 90 days
Loss Claim and Mortgage http://www.homeloans.va.gov
VA home loan or mortgage payment
claim filing information
V.A. Insurance Center in Philadelphia 1-800-669-8477 (Insurance)
Government life insurance 1-800-827-1000 (Regional Offices)
information 1-888-748-5828 (Fax)
Hotline available from 8:30am to 6pm www.insurance.va.gov
EST, Monday – Friday VAROIC, PO Box 7327, Philadelphia, PA 19101
Offering same-day loans
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 39 Next Scheduled Update: December 30, 2005
Insurance
Organization Phone Number & Web Address
Alabama Department of Insurance Tel: (334) 241-4141
http://www.aldoi.org/
Alabama
e-mail:consumerservices@insurance.alabama.gov
Arkansas Department of Insurance 1-800 852-5494
1-501-371-2640
Arkansas
http://insurance.arkansas.gov/Administration/KARE.ht
m
California Department of Insurance 1-800-927-4357
California
1-213-897-8921
http://www.insurance.ca.gov/
Florida Dept. of Financial Services 1-800-22-STORM or 1-800-227-8676 (in state)
TTD: 1-800-640-0886.
1-800-342-2762 (in state)
Florida
1-850-413-3100 (FL Dept. of Financial Services)
1-850-413-3111 (Office of Insurance Consumer
Advocate)
http://www.fldfs.com/
Georgia Insurance Commission http://gic.georgia.gov/
Georgia
Louisiana Department of Insurance 1-800-259-5300
Contact if you are not satisfied with the 1-225-342-1258 (Auto, home, and property division)
service (subject to Louisiana law) that http://www.ldi.la.gov
you received from your insurance
company.
Mail completed forms, as well as copies
Louisiana
of supporting materials, to: Louisiana
Department of Insurance, Property and
Casualty Consumer Complaints, PO Box
94214, Baton Rouge, Louisiana 70804
LA government Hurricane Katrina http://katrina.louisiana.gov/insurance.htm
insurance information
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 40 Next Scheduled Update: December 30, 2005
Insurance
Organization Phone Number & Web Address
Mississippi Insurance Department 1-800-562-2957 (in state)
Contact if you are not satisfied with the 1-601-359-2453 (out of state)
service (subject to Mississippi law) that http://www.doi.state.ms.us/
you received from your insurance
company.
Mississippi
Mail completed forms, as well as copies
of supporting materials, to: Mississippi
Insurance Department, Consumer
Services Division, PO Box 79, Jackson,
MS 39205.
You may also visit their offices in the
Woolfolk State Office Building, located
at 501 North West Street, 10th floor,
Jackson, MS 39201
Nevada Division of Insurance http://www.doi.state.nv.us/
Nevada
Texas Department of Insurance http://www.tdi.state.tx.us/
Texas
Utah Department of Insurance http://www.insurance.state.ut.us/
Utah
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 41 Next Scheduled Update: December 30, 2005
Veteran’s Administration (VA) Insurance
When disasters such as floods and hurricanes occur, these areas are often declared
―disaster areas.‖ In such emergencies, Veteran‘s Administration Insurance provides
expedited and special services to ease the hardships of policyholders affected by a
disaster.
Policyholders with permanent plans of insurance may request an expedited policy loan
where they may borrow up to 94 percent of the cash surrender value of their insurance.
Similarly, Policyholders with dividend credit or deposit accounts may request a
withdrawal from their account.
Requests are processed the day they are received and Direct Deposit of loan proceeds is
available. Loan and withdrawal requests may be made by phone, fax, or US mail, using
the contact information listed in the table above. Loan and Withdrawal requests must be
signed by the policyholder.
When making your request, include the following information:
1) Insurance file and policy numbers
2) Mailing address—remember to let the VA know if this is a change of address
for your insurance records
3) Amount of the loan or withdrawal requested (you can also request the
maximum amount available)
4) Your bank account number, 9-digit transit routing number, and type of account
(checking or savings) for direct deposit of the loan or withdrawal proceeds.
If you have received a VA-issued personal identification number (PIN) and password,
you can make your loan or withdrawal request at the following website:
https://insurance.va.gov/inForceGliSite/SelfService/insmain.asp. To request a PIN and
password, call 1-800-669-8477 or go to the website, above, and select the ―PIN Request
link‖.
Policyholders who are concerned that their insurance may lapse due to nonpayment or are
having difficulty paying their premium and have not received a premium notice, may
request an extension of Premium Payment Grace Period and Reinstatement Deadlines of
up to 90 days by using the contact information listed in the table on page 14.
You may also visit a Regional Office, where these services are provided in person.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 42 Next Scheduled Update: December 30, 2005
LEGAL ASSISTANCE
Information on lawyers, including those who provide reduced-fee or pro-bono (free)
services.
Legal Assistance
Organization Phone Number, Web Address or Email
American Bar Association (ABA) 1-800-285-2221
The Young Lawyers Division of the ABA, through an www.abanet.org/katrina/
agreement with FEMA, provides free legal advice for www.abanet.org/barserv/katrina.htm
low-income individuals and on
Katrina Legal Aid Resource Center http://www.katrinalegalaid.org/help.cfm
Lists organizations that can provide free legal help
Information on housing, insurance claims, obtaining
vital records, financial aid and health care services
HUD Housing Discrimination Hotline 1-800-669-9777
Report discrimination during the search for post- 1-800-927-9275 (TTY)
National
hurricane housing http://www.hud.gov/complaints/housediscrim.
Obtain information on citizen‘s rights cfm
HUD's Office of Inspector General 1-800-347-3735
Fraud, waste, or abuse complaints HOTLINE@hudoig.gov
Press ‗9‘ on hotline
The National Center for Victims of Crime 1-800-FYI CALL (1-800-394-2255)
Hotline is available from 8:30am thru 8:30 pm EST http://www.ncvc.org/ncvc/main.aspx?dbID=D
Victim‘s assistance referrals and B_HurricaneKatrinaCrimeVictimAssistance13
Legal/Financial/Counseling/etc. 9
Army http://www.jagc.army.mil/Legal
Marine Corps http://sja.hqmc.usmc.mil/jal/default.htm
Navy http://www.jag.navy.mil/html/Code16Home.h
tm
Air Force http://legalassistance.law.af.mil/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 43 Next Scheduled Update: December 30, 2005
LEGAL ASSISTANCE (CONT.)
Information on lawyers, including those who provide reduced-fee or pro-bono (free)
services.
Legal Assistance
Organization Phone Number, Web Address or Email
Alabama State Bar Association: 1-800-354-6154
In order to take advantage of this assistance,
you must be a resident of Alabama
Alabama
Ask for Disaster Legal Assistance Line. You
will be referred to someone and contacted
within 24-48 hrs
Legal Services Alabama: 1-800-403-4872
Dispute with FEMA 1-251-433-6560 (Mobile/Baldwin Counties)
Arkansas Legal Services Partnership http://www.arlegalservices.org/Home/PublicWeb/Home/Publi
Victim and advocate resources cWeb/Disaster/
Arkansas
Find basic information about your legal rights 1-501-376-3423 (Little Rock Area)
learn where to go for legal aid and assistance 1-479-442-0600 (Fayetteville Area)
find out about other community resources.
Provides access to basic legal resources and http://www.lawhelpcalifornia.org/CA/index.cfm
attorney information to disaster victims on a
California
variety of issues
Florida Pro Bono Legal Services http://www.floridalegal.org/probono.htm
Florida
Georgia LegalAid 1-404-527-8762
Click on ―Disaster Relief‖ for legal www.legalaid-ga.org
Georgia
information on related topics.
Louisiana State Bar Association: 1-800-310-7029
Louisiana
In order to take advantage of this assistance, www.lsba.org/home1/
you must be a resident of Louisiana
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 44 Next Scheduled Update: December 30, 2005
LEGAL ASSISTANCE (CONT.)
Information on lawyers, including those who provide reduced-fee or pro-bono (free)
services.
Mississippi American Bar Association: 1-866-255-4495
Mississippi
In order to take advantage of this assistance,
you must be a resident of Mississippi
Nevada Law Help provides legal assistance to http://www.nevadalawhelp.org/NV/index.cfm
Nevada
disaster victims on a variety of issues.
Nashville Bar Association 1-865-522-7501 (East Tennessee)
Tennessee
Lawyer referral service. 1-615-242-6546 (Middle and West Tennessee)
1-423-756-3222 (Southeast Tennessee)
www.nashbar.org
State Bar of Texas: http://www.texasbar.com/Template.cfm?Section=Home&CO
Website lists legal resources available
Texas
NTENTID=12807&TEMPLATE=/ContentManagement/Cont
statewide and nationally. entDisplay.cfm
Utah State Bar: http://www.utahbar.org/news/hurricane_katrina
Provides information on how to find pro bono
Utah
legal services.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 45 Next Scheduled Update: December 30, 2005
REPLACING IMPORTANT RECORDS
Guidance on replacing lost records.
Replacing Important Records
Organization Phone Number and Website
Immigration, Passports, Social Security, Veterans Documentation
United States Citizenship and Immigration 1-800-375-5283
Services (USCIS) http://uscis.gov/graphics/fieldoffices/neworleans/aboutus.htm
To replace lost or destroyed U.S. Citizenship http://uscis.gov/graphics/katrina.htm
and Immigration Services documents, such as
permanent resident cards (green cards),
employment authorizations, re-entry permits,
certificates of citizenship, and more, please
visit
Hours: 8am-6pm/M-F
United States Department of State (USDOS) 1-202-955-0430
To replace a lost or stolen passport http://travel.state.gov/passport/lost/us/us_848.html
Social Security Administration (SSA) 1-800-772-1213
In a disaster, it is important that those who http://www.socialsecurity.gov/emergency/.
depend on Social Security checks continue to
receive them, even though they may be
displaced from their homes.
Call or visit the website to:
National
Process Social Security claims
Process disaster-related death certificates
Make address changes
Replace lost or destroyed Social Security
cards
Resolve problems involving lost/destroyed
Social Security checks
Obtain advice and assistance in regard to
regular and survivor benefits payable
through Social Security programs
Department of Veteran Affairs (VA) 1-800-827-1000
Provides a variety of disaster assistance
specifically targeted to veterans and http://www.vba.va.gov/BENEFITS/ROcontacts.htm
survivors, including:
Medical and Burial assistance http://www1.va.gov/opa/katrina/
Priority in acquiring VA-owned properties
if you are displaced in a disaster. http://www1.va.gov/opa/rita/
Monthly disability compensation
Pension payments
Replacement checks
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 46 Next Scheduled Update: December 30, 2005
REPLACING IMPORTANT RECORDS (CONT.)
Guidance on replacing lost records.
Replacing Important Records
Organization Phone Number and Website
Birth Certificates
VitalCheck Network www.VitalCheck.com
Obtain an expedited, certified copy of your
birth certificate for all states
National
VitalCheck‘s Louisiana main office is
temporary closed due to flooding, as are the
Jefferson and Calcasieu Parish offices. The
link to Louisiana on the website is also
currently unavailable.
Louisiana Department of Public Health - Vital 1-800-454-9570
Records Registry www.oph.dhh.state.la.us/recordsstatistics/vitalrecords/index
Obtain the Request Form from the website .html
Bring the completed form, photo
identification, and fee to the Central Office or www.oph.dhh.state.la.us/recordsstatistics/vitalrecords/docs/
to one of the 9 Regional Service Centers Packet%2011%20Ordering%20Certificates.pdf
Service Center hours are 8:15am thru 4pm
Monday-Friday
Requests for certified copies of birth, death or
Louisiana
Orleans Parish Marriage Certificates accepted
before noon can usually be issued the same
day
Visit the second website for a .pdf document
with additional guidelines/instructions on
obtaining copies of your lost records
Department of Health and Hospitals 225-342-9500
No-cost birth cards (small versions of birth 1201 Capitol Access Road
certificates) are being offered by the P.O. Box 629
Department of Health and Hospitals to Baton Rouge, LA 70821-0629
evacuees and their children. http://www.dhh.state.la.us/
Hours: 8am-4:30pm/M-F
Birth cards in Louisiana can be obtained from parish health units in East Baton Rouge,
Lafayette, Lake Charles, Alexandria, Shreveport, and Monroe. Clerk offices in Acadia,
Allen, Ascension, Assumption, Bienville, Catahoula, Claiborne, East Baton Rouge, East
Carroll, East Feliciana, Franklin, Grant, Jackson, Lafayette, Livingston, Madison,
Morehouse, Natchitoches, Plaquemines, Richland, Sabine, St. Charles, St. Helena, St.
James, St. John the Baptist, St. Laundry, St. Tammany, Tensas, Terrebonne, Union,
Vernon, Washington, Webster, West Carroll, and West Feliciana parishes will also offer
no-cost birth cards.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 47 Next Scheduled Update: December 30, 2005
REPLACING IMPORTANT RECORDS (CONT.)
Guidance on replacing lost records.
Document Restoration
Department of the Treasury (DOT) www.bep.treas.gov/section.cfm/8/39
DOT will exchange mutilated or damaged US
National
Currency
The National Archives 1-866-272-6272
Provides guidelines for preserving and caring www.archives.gov/preservation/disaster-
for your flood damaged photos, books, papers response/guidelines.html
and more
Replacing Important Records
Organization Phone Number and Website
Drivers Licenses and State Issued Identifications
Louisiana Office of Motor Vehicles 1-877-368-5463
Louisiana
Call or visit the website for guidance on how http://omr.dps.state.la.us
to obtain a new driver‘s license and vehicle
registration information.
Alabama Department of Public Safety www.dps.state.al.us/public/misc/katrina/
Complete the replacement application for
your home state. The request will not be www.dps.state.al.us/public/driverlicense/schedules.asp.
Alabama
processed without a signature.
Include the reason for being out of state as
―evacuation due to Hurricane Katrina‖
The second website gives office locations and
hours of operation
Mississippi Department of Public Safety 1-601-987-1200
Website provides office locations www.dps.state.ms.us/dps/dps.nsf/divpages/hp2drivermap?
Mississippi
OpenDocument
Texas Department of Public Safety 1-512-424-2000
Website provides information on replacing www.txdps.state.tx.us/administration/driver_licensing_cont
Texas
your drivers license rol
Hours: 8am-5pm (central time)
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 48 Next Scheduled Update: December 30, 2005
REUNIFICATION INFORMATION
Reuniting families and loved ones and their pets.
Finding Missing Persons
Finding Missing Persons
Organization Phone Number and Website
American Red Cross – Restoring Family 1 877-LOVED-1S (1-877-568-3317)
Links http://www.katrinasafe.com/
Helps evacuees find each other after
national disasters
The Find Family National Call Center 1-866-326-9393
A hotline to help connect family members www.fema.gov/news/newsrelease.fema?id=19119
7am-11pm 7 days a week
Katrina/Rita Missing Persons Hotline 1-888-544-5475
Staffed by the National Center for Missing
& Exploited Children (NCMEC).
National Center for Missing Adults 1-800-324-0326
Helps locate missing persons www.theyaremissed.org/ncma/index.php
7am-6pm MST, 7 days a week
National Next of Kin Registry 1-800-915-5413
Locate your Next of Kin http://nokr.org/nok/restricted/home.htm
Leave a message if no one is available to
take your call
Yahoo! Message Boards http://boards.news.yahoo.com/boards/
For information on missing persons
Family Links Registry http://www.familylinks.icrc.org/katrina
Information about those possibly
affected by the hurricane
The Louisiana Hospital Association http://www.lhaonline.org/
Locate someone who may have been
transferred from a Louisiana Hospital
Arkansas http://www.evacueeinformation.kare.arkansas.gov/reports
Information on finding evacuees by
their name
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 49 Next Scheduled Update: December 30, 2005
REUNIFICATION INFORMATION
Reuniting families and loved ones and their pets.
Finding Missing Pets
Finding Missing Pets
Organization Phone Number and Website
Animal Emergency Response Network http://disaster.petfinder.com/emergency/.
Information on helping companion
animal victims and their caretakers
during disasters
American Society for the Prevention of http://www.aspca.org/site/PageServer?pagename=hurrica
Cruelty to Animals ne_home.
Information on how to rescue, reunite,
and re-home animals
Humane Society of the United States 1-800-HUMANE-1 (1-800-486-2631)
Locating pets displaced by the http://www.hsus.org
hurricane and reuniting pets with their
owners
Noah's Wish http://www.noahswish.org/.
Information on sheltering animals
found in Slidell, Louisiana.
Pet Finder 1-800-485-5152
Information on helping pet owners and http:/www.petfinder.org
their companions find each other
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 50 Next Scheduled Update: December 30, 2005
STUDENT RESOURCES INFORMATION
Guidance and information on efforts being made to accommodate students from the
elementary school level up to the college level, including international students, who
have been displaced by the hurricane.
Student Resources
Organization Phone Number and Website
Department of Education 1-800-USA-LEARN (1-800-872-5327)
Start by contacting your local School Board for 1-800-437-0833 – TTY
guidance, then contact the DOE for further http://www.ed.gov/index.jhtml.
assistance
Spanish Speakers are available (se habla espanol)
Hotline is available from 9 am-5 pm EST
Department of Health and Human Services www.hhs.gov/katrina/education.html
Provides search engines and additional inks to
locate public schools (K-12), Head Start, colleges
and universities, various state departments of
education, financial aid, and foreign student
information and resources
KatrinaCollegeStudents.org www.katrinacollegestudents.org/
Provides additional resources to help displaced
college students return to school
Sloan Foundation www.sloansemester.org.
The Southern Regional Board of Education, in
National
conjunction with the Sloan Foundation, has
announced the creation of the Sloan Semester
which is a catalog of free electronic courses
available for Katrina-displaced students.
Search the website for available courses,
participating colleges and universities, and to start
the enrollment process
Immigration and Customs Enforcement 1-800-961-5294
International students impacted by Hurricane 1-202-305-2346
Katrina will find information about the 30-day www.ice.gov/graphics/sevis/index.htm
reporting requirement, temporary housing, and SEVIS.Source@dhs.gov (email)
transferring to another Student and Exchange
Visitor Information System (SEVIS)-certified
school
Hotline available 8 am – 6pm, Monday through
Friday
Veterans Affairs 1-888-GIBILL1 (1-888-442-4551)
Information for veterans receiving Veterans www.gibill.va.gov
Affairs (VA) education benefits
Alabama Department of Education (AL DOE) http://www.alsde.edu/html/home.asp
Alabama
Answers frequently asked questions regarding
registering your child for school in Alabama
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 51 Next Scheduled Update: December 30, 2005
STUDENT RESOURCES INFORMATION (CONT.)
Guidance and information on efforts being made to accommodate students from the
elementary school level up to the college level, including international students, who
have been displaced by the hurricane.
Student Resources
Organization Phone Number and Website
Arkansas Department of Education (AR DOE) 1-877-2WE-KARE (1-800-293-5273)
Arkansa
1-501 hotline available from 8 am – 4:30 pm, 1-501-682-4475
Monday through Friday http://www.kare.arkansas.gov/kare_evacuee_help.
s
html#3
Florida Department of Education Toll free hotline: 1-877-FLCARE1 (1-877-352-
Florida
Links for parents and students 2731)
Information for those displaced by hurricanes http://www.fldoe.org/
who are now living in Florida E-mail: FloridaCARES@fldoe.org
Georgia Department of Education (GA DOE) 1-800-311-3627
Georgia
Click on the icons to access information for 1-404-656-2800
parents, school systems, and educators http://www.doe.k12.ga.us/katrina.htm
Hotline available from 8 am – 4:45 pm, Monday
through Friday
Louisiana Department of Education (LA DOE) 1-877-453-2721
Hotline available from 8 am – 4:30 pm, Monday http://www.louisianaschools.net/lde/index.html
through Friday
Links on the left-hand side of the webpage
provide guidance for both displaced students and
teachers
Specific updates on each parish can be found by
Louisiana
clicking the links at the bottom left of the web
page.
Louisiana has temporarily waived its requirement
that students present immunization records before
enrollment.
The Department of Health and Hospitals – Office
of Public Health is tracking immunizations
records and will share that information with the
appropriate education officials.
Mississippi Department of Education (MS DOE) 1-866-856-2213
Hotline available from 8 am – 5 pm, Monday http://www.mde.k12.ms.us/Katrina/
Mississippi
through Friday
Provides additional information on specific
concerns, such as enrolling for online courses,
enrolling children in new schools, seeking
counseling for your child, and obtaining special
education services
Nevada Department of Education http://www.doe.nv.gov
Nevada
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 52 Next Scheduled Update: December 30, 2005
Student Resources
Organization Phone Number and Website
Texas Texas Department of Education (TX DOE) 1-800-957-5109 (Line for parents)
Hotlines staffed 8 am – 5 pm, Monday through 1-866-435-7090 (Line for teachers)
Friday www.tea.state.tx.us/hcane
Utah Department of Education General information (801) 538 7500
Utah
http://www.usoe.k12.ut.us/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 53 Next Scheduled Update: December 30, 2005
TAX INFORMATION
Tax information specific to Hurricane Katrina/Rita survivors. New Hurricane Katrina
tax legislation is pending; please check with your tax advisor for Rita and Wilma losses.
Federal Personal Casualty or Theft Loss Deductions (Hurricane Katrina Only)
To qualify, a loss must be attributable to Hurricane Katrina and it must have occurred on
or after August 29, 2005, in the Presidentially-declared disaster area. In Florida, where
Katrina hit first, the date is on or after August 24, 2005.
Hurricane Katrina losses must be claimed as an itemized deduction. If you take
the standard deduction you cannot claim them.
You cannot claim a deduction for any part of a loss for which you receive or
expect to receive insurance or other reimbursement.
Because a Hurricane Katrina loss is a disaster loss, you have the option to deduct
it on your tax return for the previous year, 2004. If you have already filed your
2004 return, the loss may be claimed by filing an amended return, Form 1040X,
for 2004.
Taxpayers filing or amending their 2004 tax return and whose only casualty or
theft losses to personal use property claimed on that return were caused by
Hurricane Katrina should write in red ink ―Hurricane Katrina‖ at the top of
Form 1040X. They must also attach the 2004 Form 4684, writing ―Hurricane
Katrina‖ on the dotted line next to line 11 and entering ―0‖ on lines 11 and 17.
Taxpayers filing or amending their 2004 tax return and who also have casualty
or theft losses to personal use property not related to Hurricane Katrina should
disregard the caution directing taxpayers to use only one Form 4684, located
above line 13, and complete lines 13 through 18 for two Forms 4684.
Claiming the loss on an original or amended return for 2004 will provide you an
earlier refund, but waiting to claim the loss on this year‘s return could result in a
greater tax saving, depending on your tax situation for 2005. If you wish to claim
the loss for 2004, you generally have until the due date for filing your 2005 return
to do so.
You determine your loss for personal use property by first figuring the decrease in
its fair market value as a result of the casualty or theft. To do this, you must
Determine the fair market value of your property both immediately before and
immediately after the casualty or theft (counting the value of stolen property
as zero). An appraisal is the best way to make this determination, but under
certain conditions you can use the cost of cleaning up and repairing the
property as a measure of the decrease in value.
Compare the decrease in fair market value with your adjusted basis in the
property. The adjusted basis is typically the cost of the property and any
improvements.
From the smaller of these two amounts, subtract any insurance or other
reimbursement you receive or expect to receive. Generally, you figure your
loss separately for each item, but treat real estate used for personal purposes,
such as your home, as one item (including the land, buildings, trees and other
improvements
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 54 Next Scheduled Update: December 30, 2005
Visit http://www.irs.gov/newsroom/article/0,,id=149524,00.html for links to the
appropriate tax forms for you.
Federal Deadlines for Taxpayers Affected by Hurricane Katrina
The IRS has established a special toll-free disaster telephone number, 1-866-562-5227.
This hotline is available Monday through Friday, from 7 am – 10 pm. Please visit the
special section on the IRS.gov website for additional information:
http://www.irs.gov/newsroom/article/0,,id=147085,00.html.
The extension to file and pay does not apply to information returns in the W-2,
1098, 1099 or 5498 series, or to Forms 1042-S or 8027.
Filing and payment relief has been granted to all affected taxpayers until February
28, 2006 (consistent with legislation) for both Hurricanes Katrina and Rita,
including:
Individuals and businesses with addresses in the counties or parishes in
Alabama, Florida, Louisiana, and Mississippi designated by FEMA for relief;
Taxpayers whose books, records, or tax practitioners are located within the
FEMA-declared counties or parishes;
Relief workers and their spouses; and
Visitors to the disaster areas who were killed or injured resulting from the
disaster. The same relief will also apply to any places added to the disaster
area.
There has been a postponement of deadlines, an interest suspension, and a waiver
of penalties which applies to any tax return, tax payment, or tax deposit with an
original or extended due date falling on or after August 29, 2005. In Florida,
where Katrina hit first, the date is on or after August 24, 2005.
Taxpayers affected by the hurricane may be eligible for tax relief, regardless of
where they live.
The filing and payment relief includes the abatement of interest and any
late-filing, late-payment, or failure-to-deposit penalties that would apply. The
relief includes the:
September 15 due date for estimated taxes,
September 15 due date for calendar-year corporate returns with automatic
extensions,
October 17 deadline for individuals who received a second extension for
filing their individual income tax returns,
October 31 deadline for filing quarterly Federal employment and excise tax
returns, and employment and excise deposits due on or after August 29,
2005, and on or before February 28, 2006.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 55 Next Scheduled Update: December 30, 2005
Tax Information
Organization Phone Number and Website
Louisiana Department of Revenue‘s Hurricane Katrina www.rev.state.la.us/sections/katrina/
Information
Contains links to IRS news releases, tax forms, and
sites answering frequently asked Hurricane Katrina
tax questions
Headquarters 1-225-219-7318 or
1-225-219-0102
Louisiana
Alexandria 1-318-487-5333
Baton Rouge 1-225-922-2300
Lafayette 1-337-262-5455
Lake Charles 1-337-491-2504
Monroe 1-318-362-3151
Shreveport 1-318-676-7505
Thibodaux 1-985-447-0976
Tax Relief by Location
Tax Relief by Location
Taxpayers will automatically receive tax relief if they live in the following parishes:
Acadia, Ascension, Assumption, Calcasieu, Cameron, East Baton Rouge, East Feliciana, Iberia,
Iberville, Jefferson, Jefferson Davis, Lafayette, Lafourche, Livingston, Orleans, Pointe Coupee,
Plaquemines, St. Bernard, St. Charles, St. Helena, St. James, St. John, St. Mary, St. Martin, St.
Louisiana
Tammany, Tangipahoa, Terrebonne, Vermilion, Washington, West Baton Rouge and West Feliciana
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
live in the following parishes:
Allen, Avoyelles, Beauregard, Bienville, Bossier, Caddo, Caldwell, Catahoula, Claiborne, Concordia,
Desoto, East Carroll, Evangeline, Franklin, Grant, Jackson, LaSalle, Lincoln, Madison, Morehouse,
Natchitoches, Ouachita, Rapides, Red River, Richland, Sabine, St. Landry, Tensas, Union, Vernon,
Webster, West Carroll and Winn.
Taxpayers will receive automatic relief if they live in the following counties:
Adams, Amite, Attala, Claiborne, Choctow, Clarke, Copiah, Covington, Franklin, Forrest, George,
Greene, Hancock, Harrison, Hinds, Jackson, Jasper, Jefferson, Jefferson Davis, Jones, Kemper,
Lamar, Lauderdale, Lawrence, Leake, Lincoln, Lowndes, Madison, Marion, Neshoba, Newton,
Mississippi
Noxubee, Oktibbeha, Pearl River, Perry, Pike, Rankin, Scott, Simpson, Smith, Stone, Walthall,
Warren, Wayne, Wilkinson, Winston and Yazoo.
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
they live in the following counties:
Alcorn, Benton, Bolivar, Calhoun, Carroll, Chickasaw, Clay, Coahoma, DeSoto, Grenada, Holmes,
Humphreys, Issaquena, Itawamba, Lafayette, Leflore, Lee, Marshall, Monroe, Montgomery, Panola,
Pontotoc, Prentiss, Quitman, Sharkey, Sunflower, Tallahatchie, Tate, Tippah, Tishomingo, Tunica,
Union, Washington, Webster and Yalobusha.
Taxpayers will receive automatic relief if they live in the following counties:
Baldwin, Choctaw, Clarke, Greene, Hale, Mobile, Pickens, Sumter, Tuscaloosa and Washington.
Alabama
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
they live in the following counties:
Bibb, Colbert, Cullman, Jefferson, Lamar, Lauderdale, Marengo, Marion, Monroe, Perry, Wilcox and
Winston.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 56 Next Scheduled Update: December 30, 2005
Tax Relief by Location
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
Florida they live in the following counties:
Monroe, Broward, Miami-Dade, Bay, Collier, Escambia, Franklin, Gulf, Okaloosa, Santa Rosa and
Walton.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 57 Next Scheduled Update: December 30, 2005
TRANSPORTATION INFORMATION
FEMA assistance for returning to your originating state.
Facilitated Relocation Program
Transportation in Support of Relocation:
This program will move evacuees to an interim location (if necessary) and then move
them to their home state when it is ready for them, for a total of two one-way tickets.
FEMA can issue non-refundable tickets for air, bus and train travel for:
Moving to more suitable/permanent housing
Evacuees to return to their undamaged homes/residences, but no further travel
tickets will be allowable after this point
Pet travel
o While we attempt to assist pet owners who wish to take their pets with
them we are limited to the carrier guidelines.
For more information about the Relocation Assistance Program, contact the Help Line at
1-800-621-FEMA (1-800-621-3262) between the hours of 7 am – 9 pm, Central Time, or
call the Relocation Assistance Program direct at 1-866-586-5257. Staff will put you in
contact with representatives at the travel call center.
To be eligible for a one-way ticket applicant must:
Have FEMA registration numbers available
Be the person registered with FEMA; they may make travel plans for dependents.
Have been evacuated from Louisiana, Mississippi, or Alabama as a result of
Hurricane Katrina..
Provide or coordinate their own transportation to and from the airport, train
station, or bus depot.
Give the address and phone number of the location where they will stay when
they relocate. This location must be available for 90 days and cannot be a
hotel/motel.
Pay for or arrange for costs for any excess baggage.
Tickets may not be provided for evacuees to:
Check the status of their homes
Attend funerals
Meet with a FEMA inspector
Meet with an insurance adjuster.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 58 Next Scheduled Update: December 30, 2005
Transportation for evacuees from Texas, Louisiana and Mississippi who are currently
patients in healthcare facilities or have out-patient/ongoing medical needs.
For Evacuees with Medical Needs
In many counties and parishes in Texas, Mississippi, and Louisiana, the healthcare
infrastructure will not support the return of evacuees with medical needs. The current
status is:
Texas and Mississippi are currently accepting the return of patients and those
evacuees with ongoing medical needs to select counties in Texas.
Louisiana is accepting the return of evacuees who are currently patients or who
have ongoing medical needs on a case-by-case basis only. Louisiana evacuees
with medical requirements may need to continue to shelter in their host state, or
travel to an interim location to be closer to friends and family until Louisiana can
support their return.
Department of Health and Human Services (HHS) Medical Travel Center
The HHS Medical Travel Center will arrange transportation for evacuees that:
Require en-route medical care and/or medical transport, including a non-medical
attendant to an institution or a private residence
Cannot return to their original medical facility. In this case, evacuees are allowed
to travel to a temporary location. Evacuees will be returned to their home state
when a medical facility there is available and when they can return to a safe
community/home environment.
All medical evacuees must register with FEMA and obtain a Disaster Registration
Number at 1-800-621-FEMA (1-800-621-3362).
Evacuees housed in a shelter, hotel or private home
Evacuees with medical needs and sheltered in a hotel, private residence or other facility
that cannot provide discharge planning, should call their home state to access
transportation. Additionally, if the sheltering state‘s medical system cannot support the
evacuee‘s ongoing medical needs, the home state may help the evacuee find an interim
location in another state. The evacuee's home state will determine:
If the evacuee is able to ride commercial transportation
If the evacuee‘s home state medical system can support their ongoing medical
needs
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 59 Next Scheduled Update: December 30, 2005
A Brief Description of Discharge Planners
Discharge planners at health care facilities or special needs shelters are responsible for:
Determining if an evacuee needs to be transferred to a receiving facility or can be
discharged to a private residence;
Identifying a receiving facility/residence in the evacuee‘s home state, or an
interim state if necessary;
Determining the evacuee's medical requirements during transport; and
Arranging for a FEMA registration number for your evacuee and any non-medical
assistants.
Transportation Instructions for Healthcare Facility Discharge Planners
Evacuee’s Home State Contact
Louisiana 1. Call FEMA to apply for Disaster Assistance at 1-800-
Accepting on a case-by-case basis only the 621-FEMA.
return of evacuees who are patients in 2. Call the HHS Medical Travel Center for transportation
healthcare facilities or those with out- at 1-866-753-9344, Monday-Friday 7:00 a.m.- 5:00 p.m.
patient and/or ongoing medical needs and Saturday 8:00 am – 12:00 pm CDT
Mississippi 1. Call FEMA to apply for Disaster Assistance at 1-800-
Currently accepting the return of patients 621-FEMA.
and evacuees with medical needs 2. Facility to Non-Facility transfer: Call the Mississippi
State Health Department at 601-576-7300, Monday to
Friday 8:00 am to 5 pm CDT.
3. Facility to Facility transfer: Call the HHS Medical
Travel Center for transportation at 1-866-753-9344,
Monday-Friday 7:00 am - 5:00 pm and Saturday 8:00
am – 12:00 pm CDT. Discharge planners will need to
complete and submit a Documentation of Medical
Necessity form that will be provided by the HHS
Medical Travel Center.
Texas 1. Call FEMA to apply for Disaster Assistance at 1-800-
Currently accepting the return of patients 621-FEMA.
and evacuees with medical needs 2. Facility to Non-Facility transfer: Call Texas at 211 (if
calling within Texas) or 1-888-312-4567 (if out of
State), everyday 8:00 am -5 pm CDT
3. Facility to Facility transfer: Call the HHS Medical
Travel Center for transportation at 1-866-753-9344,
Monday-Friday 7:00 am - 5:00 pm and Saturday 8:00
am – 12:00 pm CDT. Discharge planners will need to
complete and submit a Documentation of Medical
Necessity form that will be provided by the HHS
Medical Travel Center.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 60 Next Scheduled Update: December 30, 2005
In order to complete the transportation process, family members or your medical
attendant will need to complete and submit a Documentation of Medical Necessity form
which will be provided for you. It must be signed by your current local healthcare
provider.
Transportation Instructions for Evacuees Without a Discharge Planner
Evacuee’s Home State Contact
Louisiana 1. Call FEMA to apply for Disaster Assistance at 1-800-
Accepting on a case-by-case basis only 621-FEMA.
the return of evacuees who are patients 2. Call the HHS Medical Travel Center for transportation
in healthcare facilities or those with out- at 1-866-753-9344, Monday-Friday 7:00 am - 5:00 pm
patient and/or ongoing medical needs and Saturday 8:00 am – 12:00 pm CDT.
Mississippi 3. Call FEMA to apply for Disaster Assistance at 1-800-
Currently accepting the return of patients 621-FEMA (1-800-621-3362).
and evacuees with medical needs 4. Call the Mississippi State Health Department at
1-601-576-7300, Monday to Friday 8:00 am to 5 pm
CDT.
Texas 5. Call FEMA to apply for Disaster Assistance at 1-800-
Currently accepting the return of patients 621-FEMA (1-800-621-3362).
and evacuees with medical needs 6 Call Texas at 211, within Texas, or 1-888-312-4567,
outside Texas, everyday 8:00 am - 5 pm CDT
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 61 Next Scheduled Update: December 30, 2005
III. APPENDICES
APPENDIX A: COMMON MYTHS ABOUT FEDERAL DISASTER
ASSISTANCE
1. The Federal government has total responsibility for disaster recovery
The local government is primarily responsible for preparing for disasters that might affect
their community and helping residents recover from such events. The great majority of
disasters are handled successfully at the local level. State and Federal resources are
intended to assist the community only when the community‘s own resources are not
sufficient.
2. The objective of Federal disaster assistance is to “fix everything”
As much as we may wish otherwise, once a disaster has seriously damaged our homes
and our communities, they may never be exactly the same. Nor will disaster assistance
ever be enough to restore everything that was lost by everyone affected. The individual‘s
own money, especially what is received from insurance, must be used to ensure that
losses can be recovered. Federal assistance will, in general, be used only for necessary
expenses not met through other programs. Some of the Federal programs (such as loans
from the Small Business Administration) cover most items that were lost, but not
everyone is eligible. Other programs assist with only a portion of the losses, or are
intended only for serious needs.
3. Everyone in the disaster area is eligible to receive Federal disaster assistance
As part of the application process, applicants will have to demonstrate that they meet the
eligibility requirements for each particular type of aid they are requesting.
4. When Federal agency representatives arrive, they will immediately distribute
money to disaster survivors
Individuals and families will need to plan to use their own resources and financial
reserves until Federal funds can be released. An application process must be completed
before assistance becomes available. Often, it takes several weeks for the Federal
government to review requests for financial assistance and to issue funds to those who
meet eligibility requirements. Most Federal assistance is in the form of a loan that must
be repaid rather than an outright grant.
5. Money received for Federal disaster assistance can be used as the recipient
thinks best
Monetary assistance is given for a specific purpose. The recipient must use the money to
meet the need for which assistance was provided and must comply with specific
regulations applicable to each type of assistance. If the assistance is in the form of a loan,
recipients must be judged able to repay back the loan.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 62 Next Scheduled Update: December 30, 2005
6. Federal aid replaces the need for insurance
Individuals, families, and businesses should all carry appropriate levels of insurance to
meet their needs in the event of a disaster. It is not the purpose of Federal assistance to
duplicate protection available through insurance plans. Federal assistance is provided to
address only the most basic disaster-related needs not covered by other means. Also,
most disaster events are not Presidentially declared disasters, so Federal assistance is
often not available.
Disaster assistance may be granted in the form of a loan rather than as an outright cash
award. For geographical areas subject to floods, the Federal government ensures that
residents of participating communities can receive appropriate insurance coverage
through its National Flood Insurance Program (NFIP). In addition, flood insurance
coverage is required as a condition to receiving Federal disaster aid for permanent repair
or reconstruction of any structure located within an identified floodplain. You may wish
to contact your local emergency preparedness office, the local building or zoning official,
or your insurance agent to find out whether your local community is a participant.
SUMMARY
In spite of many commonly held misconceptions, the Federal government will not
assume total responsibility for fixing disaster damages, and everyone is not eligible for
Federal assistance. Assistance that might be offered includes loans that would be
available only to those with demonstrated needs and with the ability to repay the loans. It
is wise to carry appropriate insurance to ensure adequate reimbursement for losses.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 63 Next Scheduled Update: December 30, 2005
APPENDIX B: DISASTER RECOVERY CENTERS AND SBA LOCATIONS
FEMA Assistance is available at your local Disaster Recovery Center (DRC), and the Small Business Administration (SBA) also runs
local offices for assistance. These locations are temporary; please check to be sure that they are still open before traveling. They are
listed by state for Alabama, Florida, Louisiana, Mississippi, and Texas, and then by county.
MAIN DRC in
DR LOCATION TOTAL DRC'S OPEN SBA Home SBA Business
DRC - ALABAMA 3
MOBILE COUNTY MON - SAT, 8 - 6
DRC 1
FIXED Bayou La Batre Community Center closing Friday, 12/2/5 cob
12745 Padgett Switch Road CLOSED SUNDAYS
Bayou La Batre, AL 36509 Y Y
Vaughn Plaza
DRC 9 2801 W. Vaughn Place SBA ONLY
Fixed DRC Closed
Montgomery, AL 36117
Montgomery County Y Y
Foley's Event Center SBA Workshop
DRC 7
Baldwin County Only
20801 County Road 20 Mon-Fri
Foley, AL 36535 Closing 12/9 Y Y
MOBILE, AL MON-SAT, 8-6
DRC 10 Tillman's Corner Andrews Plaza
FIXED
5566 Andrews Road, Suite A
Mobile, AL 36619 CLOSED SUNDAYS
Mobile County
Y Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 64 Next Scheduled Update: December 30, 2005
LAKE VILLA MON-SAT, 8-6
DRC 11
FIXED 7916 - 2nd Avenue South closing Friday, 12/2/5 cob
Jefferson County CLOSED SUNDAYS
Birmingham, AL 35206 Y Y
DRC - FLORIDA 40
OPEN DAILY 8 - 6
DCR 1 Escambia County Monday-Friday
Joint Assistance 3300 N. Pace Boulevard 8 AM - 6 PM
Center
Pensacola, FL 32503 N/A N/A
Monroe County 7 DAYS A WEEK
MDRC 1
Key West City Hall 8 AM - 6 PM
DR - 1609
604 Simonton Street
Key West, FL 33040
Y Y
Monroe County 7 DAYS A WEEK
MDRC 2
Marathon Airport 8 AM - 6 PM
DR - 1609
9400 Overseas Highway
Marathon, FL 33050
Y N
MDRC 3 Monroe County 7 DAYS A WEEK
DR - 1609 San Pedro Catholic Chuch 8 AM - 6 PM
89500 Overseas Highway
Plantation Key, FL 33070 Y N
MDRC 6 Martin County 7 DAYS A WEEK
DR - 1609 Martin County Fairgrounds 8 AM - 6 PM
2616 SE Dixie Highway
Stuart, FL 34996 Y N
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 65 Next Scheduled Update: December 30, 2005
Florida (cont.)
MDRC 7 Glades County 7 DAYS A WEEK
DR - 1609 Agricultural Center 8 AM - 6 PM
900 U.S. Highway 27
Moorehaven, FL 33471 Y N
St. Lucie County Mon. - Sat.
N/A N/A
Civic Center 8 AM - 6 PM
MDRC 9 2300 Virginia Avenue Closed Sun.
DR - 1609 Fort Pierce, FL 34982
Palm Beach County Mon. - Sat.
N/A N/A
Pahokee Recreation Center 8 AM - 6 PM
MDRC 11 360 East Main Street Closed Sun.
DR - 1609 Pahokee, FL 33476
Palm Beach County Mon. - Sat.
N/A N/A
Sugar Sand Park 8 AM - 6 PM
MDRC 12 300 South Military Trail Closed Sun.
DR - 1609 Baco Raton, FL 33486
Monroe County Mon. - Sat.
N/A N/A
Habitat for Humanity 8 AM - 6 PM
MDRC 13 Miile Marker 30.3, Oceanside Closed Sun.
DR - 1609 Big Pine Key, L 33043
Palm Beach Mon. - Sat.
Jupiter Civic Center 8 AM - 6 PM
N/A N/A
106 Military Trail Closed Sun.
MDRC 14 Jupiter, FL 33458
Okeechobee Mon. - Sat.
N/A N/A
Okeechobee County Agricultural Center 8 AM - 6 PM
MDRC 15 4200 Highway 70 East Closed Sun.
Okeechobee, FL 34972
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 66 Next Scheduled Update: December 30, 2005
Florida (cont.)
Broward County 7 DAYS A WEEK
MDRC 17
Toys "R" Us Parking Lot 8 AM - 6 PM
DR - 1609
8109 Broward Boulevard
Plantation, FL 33324
Y N
Broward County 7 DAYS A WEEK
MDRC 18
Festival Flea Market 8 AM - 6 PM
DR - 1609
2900 NW 29th Street
Pompano Beach, FL 33064
Y N
Palm Beach 7 DAYS A WEEK
City Hall 8 AM - 6 PM
110 Dr. Martin Luther King Blvd. West
Belle Glade, FL 33430
MDRC 19 Y N
Brevard 7 DAYS A WEEK
Cocoa EOC 8 AM - 6 PM
300 Brunson Blvd
MDRC 20 Cocoa, FL 32922 Y N
Broward County 7 DAYS A WEEK
Old Miramar City Hall 8 AM - 6 PM
6700 Miramar Parkway
Miramar, FL 33023
MDRC 21 Y N
Miami Dade County 7 DAYS A WEEK
Sweetwater United Cerebral Palsy (UCP) 8 AM - 6 PM
10899 SW 4th Street
Sweetwater, FL 33174
MDRC 22 Y Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 67 Next Scheduled Update: December 30, 2005
Florida (cont.)
Broward County 7 DAYS A WEEK
Dania Beach City Hall 8 AM - 6 PM
100 W. Dania Beach Blvd
Dania Beach, FL 33304
MDRC 23 Y N
Miami-Dade County 7 DAYS A WEEK
South Dade Governement Center 8 AM - 6 PM
10710 SW 211 Street
Miami FL, 33189
MDRC 24 Y N
Collier County 7 DAYS A WEEK
East Naples Community Park 8 AM - 6 PM
3500 Thomasson Drive
MDRC 25 Naples, FL 34112 Y N
Palm Beach County 7 DAYS A WEEK
Bryant Park 8 AM - 6 PM
30 S Golfview Road
MDRC 26 Lake Worth FL, 33460 Y Y
Broward County 7 DAYS A WEEK
Westside Park 8 AM - 6 PM
445 SW 2nd Street
Deerfield Beach, FL 33441
MDRC 27 Y N
Collier County 7 DAYS A WEEK
DRC 100
Everglades City Community Center 8 AM - 6 PM
Fixed
201 Buckner Avenue
Everglades City, FL 34139
Y N
DRC 200 Lee County 7 DAYS A WEEK
Fixed Bonita Springs Community Center 8 AM - 6 PM
27381 Old US 41 Road Y N
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 68 Next Scheduled Update: December 30, 2005
Bonita Springs, FL 34135
Florida (Cont.)
Miami Dade County 7 DAYS A WEEK
DRC 400
Caleb Center 8 AM - 6 PM
Fixed
5400 NW 22nd Avenue
Miami, FL 33142
Y Y
Miami Dade County 7 DAYS A WEEK
DRC 500
Landmark Properties 8 AM - 6 PM
Fixed
20000 NW 47th Avenue
Opa Locka, FL 33055
Y Y
Miami Dade County 7 DAYS A WEEK
DRC 600
Goodlet Park Adult Center 8 AM - 6 PM
Fixed
4200 West 8th Place
Hialeah, FL 33012
Y N
Collier County 7 DAYS A WEEK
DRC 700
Career & Service Center 8 AM - 6 PM
Fixed
750 South 5th Street
Immokalee, FL 34142
Y N
DRC 800 St. Lucie County 7 DAYS A WEEK
Fixed City Center 8 AM - 6 PM
9410 South US 1
Pt St. Lucie, FL 34959 Y Y
DRC 900 Palm Beach County 7 DAYS A WEEK
Fixed Gaines Park 8 AM - 6 PM
1501 North Australian Avenue Y Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 69 Next Scheduled Update: December 30, 2005
West Palm Beach, FL 33407
Florida (Cont.)
Palm Beach County 7 DAYS A WEEK
DRC 1000
Kings Point Main Clubhouse 8 AM - 6 PM
Fixed
7000 West Atlantic Ave.
Delray Beach, FL 33446
Y N
Hendry County 7 DAYS A WEEK
DRC 1100
LaBelle Civic Center 8 AM - 6 PM
Fixed
481 W. Hickpochee SR 80
LaBelle, FL 33935
Y N
Hendry County 7 DAYS A WEEK
DRC 1200
Harlem Community Center 8 AM - 6 PM
Fixed
2000 7th Street
Clewiston, FL 33440
Y Y
DRC 1300 Broward County 7 DAYS A WEEK
Fixed Lippman Building 8 AM - 6 PM
309 N. 21st Avenue
Hollywood, FL 33020 Y N
Miami-Dade County 7 DAYS A WEEK
DRC 1400
Lily Lawrence Bow Library 8 AM - 6 PM
Fixed
212 NW 1st Avenue
Homestead FL, 33030
Y N
DRC 1500 Miami-Dade County 7 DAYS A WEEK
Fixed JJ Dessalines Community Center 8 AM - 6 PM
8325 NE 2nd Avenue
Miami, FL 33138 Y N
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 70 Next Scheduled Update: December 30, 2005
Florida (Cont.)
DRC 1700 Broward County 7 DAYS A WEEK
Fixed NOVA Southearstern University Auditorium 8 AM - 6 PM
3100 SW 9th Avenue
Ft. Lauderdale FL, 33315 Y N
Broward County Mon. - Sat.
Old City Hall Annex 8 AM - 6 PM
DRC 1800 300 NW 1st Avenue Closed Sun.
Fixed Ft. Lauderdale, FL 33301 Y Y
Collier County Mon. - Sat.
Golden Gate Community Center 8 AM - 6 PM
DRC 1900 4701 Goldengate Parkway Closed Sun.
Fixed Naples, FL 34116 Y Y
DRC - TEXAS TOTAL OPEN DRC'S = 9
Dallas Area DRC MON-FRI 9-5; SAT 9-1
8787 Stemmons Freeway
Dallas County CLOSED SUNDAYS
DRC 5 Dallas, TX 75247 Y Y
Texas (Cont.)
Greater Houston Area DRC MON-FRI 8-6; SAT 8-1
6059 South Loop East CLOSED SUNDAYS
DRC 16 Houston, TX 77087 Y Y
San Antonio (Bexar County) MON-FRI 9-6; SAT 9-5
Kelly AFB CLOSED SUNDAYS
280 Robert Dover St
Bldg 1537
DRC 18 San Antonio, TX 78266 Y Y
Greater Austin Area MON-FRI 9-5; SAT 9-1
DRC 19 825 East Rundberg Lane Suite E CLOSED SUNDAYS Y Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 71 Next Scheduled Update: December 30, 2005
Austin, TX. 78753
Travis County
Beaumont Area DRC MON-FRI 8-6; SAT 8-1
5545 B Eastex Loop CLOSED SUNDAYS
DRC 21 Beaumont, TX 77706 Y Y
Orange County MON-FRI 9-5; SAT 9-1
4836 Bancroft CLOSED SUNDAYS
DRC 22 Orange, TX 77630 Y Y
DRC - LOUISIANA Total Open DRC's = 51
Lafayette Parish MON-SAT, 9 - 7 PM
DRC 1
SBA - 10 Harvest Church International CLOSED SUNDAYS
HUD - 0 111 Liberty Avenue
Lafayette, LA 70508 Y
East Baton Rouge Parish MON-SAT, 9 - 7 PM
DRC 4
1 & 2 Maritime Place CLOSED SUNDAYS
101 France Street
Baton Rouge, LA 70802 Y
Caddo Parish MON-SAT, 9 - 7 PM
DRC 5
2820 Summer Grove Drive at Mansfield Dr. CLOSED SUNDAYS
Caddo Parish
Shreveport, LA 71118 Y
Iberville Parish MON-SAT, 9 - 7 PM
DRC 6 Iberville Parish Library CLOSED SUNDAYS
24605 J Gerald Barrett Boulevard (US Hwy
1)
Plaquemine, LA 70764 Y
Rapides Parish MON-SAT, 9 - 7 PM
Former Office Max Building CLOSED SUNDAYS
2255 Macarthur Drive
DRC 7 Alexandria, LA 71301 Y
DRC 9 MON-SAT, 9 - 7 PM Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 72 Next Scheduled Update: December 30, 2005
Plaquemines Parish CLOSED SUNDAYS
Belle Chasse Auditorium
8398 Highway 23
Belle Chasse, LA 70037
Louisiana (Cont.)
Washington Parish MON-SAT, 9 - 7 PM
Living Word Christian Center CLOSED SUNDAYS
539 Avenue V
DRC 10 Bogalousa, LA 70427 Y
St. Tammany Parish MON-SAT, 9 - 7 PM
John Slidell Municipal Park Recreation
Center CLOSED SUNDAYS
105 Robert Road
DRC 12 Slidell, LA 70458 Y
Orleans Parish (Algiers) MON-SAT, 9 - 7 PM
Landry High School CLOSED SUNDAYS
1200 Landry Ave.
DRC 13 Algiers, LA 70114 Y
Lafourche Parish MON-SAT, 9 - 7 PM
Jake's Department Store CLOSED SUNDAYS
508 Saint Mary Street
DRC 14 Thibodaux. LA 70301 Y
St. James Parish MON-SAT, 9 - 7 PM
Lions Club Building CLOSED SUNDAYS
29126 Health Unit Street
DRC 15 Vacherie, LA 70090 Y
Louisiana (Cont.)
St. Charles Parish MON-SAT, 9 - 7 PM
Bingo Hall CLOSED SUNDAYS
DRC 16 13415 Highway 90 Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 73 Next Scheduled Update: December 30, 2005
St. Charles Parish
Boutte, LA 70039
Louisiana (Cont.)
Tangipohoa Parish MON-SAT, 9 - 7 PM
Old Winn Dixie Building CLOSED SUNDAYS
727 Oak Street
Tangipohoa Parish
DRC 17 Amite, LA 70422 Y
Lafourche Parish MON-SAT, 9 - 7 PM
Old Bingo Hall CLOSED SUNDAYS
4560 US Highway 1
DRC 18 Raceland, LA 70394 Y
St. John the Baptist Parish MON-SAT, 9 - 7 PM
Old Rite Aid Building CLOSED SUNDAYS
160 Belle Terre
DRC 19 LaPlace, LA 70068 Y
Jefferson Parish MON-SAT, 9 - 7 PM
Westbank Shopping Center, Units 14 & 15 CLOSED SUNDAYS
15 West Bank Expressway
Jefferson Parish
DRC 20 Gretna, LA 70053 Y
Ascension Parish MON-SAT, 9 - 7 PM
Beside Sideline Body & Boat Repair CLOSED SUNDAYS
13192 Airline Highway
Ascension Parish
DRC 21 Gonzales, LA 70737 Y
Iberia Parish MON-SAT, 9 - 7 PM
Old Fireworks Warehouse CLOSED SUNDAYS
601 West Admiral Doyle Drive
DRC 22 New Iberia, LA 70560 Y
Terrebonne Parish MON-SAT, 9 - 7 PM
DRC 25 Town Hall CLOSED SUNDAYS Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 74 Next Scheduled Update: December 30, 2005
805 Barrow St.
Houma, LA 70360
Louisiana (Cont.)
Vermillion Parish MON-SAT, 9 - 7 PM
Bank across from St. Victor Library CLOSED SUNDAYS
407 Charity St.
DRC 27 Abbeville, LA 70510 Y
Calcasieu Parish
Leadership Center
1701 Ryan Street
DRC 28 Lake Charles, LA 70601 Daily 9am - 7pm N N
Cameron Parish
Grand Lake Recreation Center
125 Recreation Lane
DRC 29 Grand Lake, LA 70607 Daily 9am - 7pm N N
Beauregard Parish
Park Terrace Shopping Center
1011 North Pine Street
DRC 30 De Ridder, LA 70634 Daily 9am - 7pm Y
West Baton Rouge Parish MON-SAT, 9AM - 7 PM
New Metal Building CLOSED SUNDAYS
4722 Highway 190 West
DRC 31 Port Allen, LA 70767 Y
St. Helena Parish MON-SAT, 9AM - 7 PM
St. Helena Masonic Lodge CLOSED SUNDAYS
6273 Louisiana Hwy 10
DRC 32 Greensburg, LA 70441 Y
Jefferson Davis Parish MON-SAT, 9AM - 7 PM
Jefferson Davis Parish School CLOSED SUNDAYS
208 Shankland Avenue
DRC 33 Jennings, LA 70546 Y
DRC 34 Orleans Parish Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 75 Next Scheduled Update: December 30, 2005
Jewish Community Center Daily 9am - 7pm
5342 St. Charles Avenue
New Orleans, LA 70115
Louisiana (Cont.)
St. Bernard Parish
40' x 140' Tent Daily 9am - 7pm
8101 West Judge Perez Drive
DRC 35 Chalmette, LA 70043 Y
Corncordia Parishes
Old Restaurant Building Daily 9am - 7pm
102 River Front Street
DRC 36 Vidalia, LA 71373 Y
Natchitoches Parish
726 3rd Street Daily 9am - 7pm
Natchitoches, LA 71457
DRC 37 Y
St. Landry Parish
OLD KROGER STORE
1638 CRESSWELL LANE
DRC 40 OPELOUSAS, LA 70570 Daily 9am - 7pm Y
Vernon Parish
Old Lowe's Bldg
1601 S. 5th St.
DRC 43 Leesville, LA 71446 Daily 9am - 7pm Y
Acadia Parish Daily 9am - 7pm Y
DRC 44 1407 The Blvd.
Rayne, LA 70578
Calcasieu Parish
Knights of Columbus Bldg.
DRC 46 1600 Horridge St. Daily 9am - 7pm N N
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 76 Next Scheduled Update: December 30, 2005
Vinton, LA 70668
Louisiana (Cont.)
Lincoln Parish
307 N Homer St
Ruston, LA 71270
DRC 51 Daily 9am - 7pm Y
Orleans Parish
New Orleans Public Library
219 Loyola Avenue
DRC 54 New Orleans, LA 70112 Daily 9am - 7pm Y
Laurel Elementary School Daily 9am - 7pm
820 Jackson Avenue MONDAY - SUNDAY
New Orleans, LA 70130
MOBILE UNIT Y
DRC - MISSISSIPPI 30
Old KMart Building Mon-Sat, 8-6
3164 Bienville Boulevard Closed Sundays
Jackson County
DRC 1 Ocean Springs, MS 39564 Y Y
Pelican Landing Convention Center Mon-Sat, 8-6
6217 Highway 613 Closed Sundays
Moss Point, MS 39563
DRC 3 Jackson County Y Y
Pearl River County Mon-Sat, 8-6
1403 South Main Street Closed Sundays
Suite E
DRC 4 Poplarville, MS 39470 Y Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 77 Next Scheduled Update: December 30, 2005
Mississippi (Cont.)
Hancock County Mon-Sat, 8-6
South Coast Skate Park Closed Sundays
118 Anderer Blvd
DRC 5 Waveland, MS 39576 Y Y
Harrison County Mon-Sat, 8-6
Disabled American Veterans Hall Closed Sundays
2600 23rd Avenue
DRC 6 Gulfport, MS 39501 Y Y
Harrison County Mon-Sat, 8-6
Snyder Recreation Center Closed Sundays
2520 Pass Road
DRC 7 Biloxi, MS 39530 Y Y
Hinds County Mon-Sat, 8-6
Metro Center Hall Closed Sundays
(Old Ruby Tuesday's)
3645 Highway 80, Suite 1002
DRC 8 Jackson, MS 39209 Y Y
Lamar County Mon-Sat, 8-6
40 Deep South Lane Closed Sundays
DRC 9 Purvis, MS 39475 Y Y
Pearl River County Mon-Sat, 8-6
Mississippi Mall Closed Sundays
1310 South Haugh Street
DRC 10 Picayune, MS 39466 Y Y
Harrison County Mon-Sat, 8-6
Mississippi Gulf Coast Closed Sundays
Community College
21500 B Street
DRC 11 Long Beach, MS 39560 Y Y
Pike County Mon-Sat, 8-6
DRC 12 Old Block Buster Building Closed Sundays Y Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 78 Next Scheduled Update: December 30, 2005
1015 Delaware Avenue
McComb, MS 39648
Mississippi (Cont.)
Forest County Mon-Sat, 8-6
C.E. Roy Community Center Closed Sundays
300 East 5th Street
DRC 13 Hattiesburg, MS 39401 Y Y
Jones County Mon-Sat, 8-6
Cameron Center Closed Sundays
711 North 10th Avenue
DRC 14 Laurel, MS 39440 Y Y
Harrison County Mon-Sat, 8-6
Biloxi Recreation Center Closed Sundays
591 Howard St
DRC 16 Biloxi, MS 39530 Y Y
Stone County Mon-Sat, 8-6
Old Bill's Dollar Store Closed Sundays
530D Central Ave.
DRC 17 Wiggins, MS Y Y
Marion County Mon-Sat, 8-6
Town Square Shopping Center Closed Sundays
932 Highway 13 South
DRC 18 Columbia, MS 39429 Y Y
Walthal County Mon-Sat, 8-6
707 Union Rd. Closed Sundays
Tylertown, MS 39667
DRC 19 Y Y
Wayne County Y Y
1008 Benton St. Mon-Sat, 8-6
DRC 20 Waynesboro, MS 39367 Closed Sundays
DRC 21 Lincoln County Mon-Sat, 8-6 Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 79 Next Scheduled Update: December 30, 2005
Old Bill’s Dollar Store Closed Sundays
524 Schwem Ave.
Brookhaven, MS 39601
Mississippi (Cont.)
Lauderdale County Mon-Sat, 8-6
DRC 22
MOBILE Oldwin Job Center Closed Sundays
1604 11th Street
Meridian, MS 39301 Y Y
George County Mon-Sat, 8-6
Senior Citizens Center Closed Sundays
7102 Route 198 East
DRC 25 Lucedale, MS 39452 Y Y
Covington County Mon-Sat, 8-6
(Old) Fred's Store Closed Sundays
424 South Frontage Road
DRC 29 Collins, MS 39428 Y Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005 80 Next Scheduled Update: December 30, 2005
