JobLink 101 NCETA April 9 2008 Asheville NC “Equal Opportunity Employer Program” “Auxiliary aids and services ava

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JobLink 101 NCETA April 9 2008 Asheville NC “Equal Opportunity Employer Program” “Auxiliary aids and services ava Powered By Docstoc
					         JobLink 101
                April 9, 2008
                Asheville, NC

                   “Equal Opportunity Employer/Program”
“Auxiliary aids and services available upon request to individuals with disabilities”
 NC Department of Commerce
Workforce Development Structure

         Secretary of Commerce

     Division of Workforce Development
        NC Division of
    Workforce Development
   Serves as the State WDB
   Provides general oversight to WIA
    and state workforce agencies
   Establishes & upholds JobLink
   Special projects
   Includes the NC Workforce
    Development Training Center
   Roger Shackleford is Executive
    Director of NC DWD
NC Division of Workforce
  Development cont’d.

   NC Workforce Investment Act
    administrative entity
   Funds Adult, Youth, & Dislocated Worker
   Monitors WIA compliance
   Establishes WIA performance standards
             How is JobLink

• NC Commission on Workforce
  Development - 38 members appointed by
• Workforce Delivery System Committee
• 24 Local Areas across North Carolina
• Each Local Area’s chief elected official
  appoints a local Workforce Development
  Board (WDB) with majority private sector
            Local WDB & JobLink
          Committee Responsibilities
•   Know the needs of the community – be
    demand driven
•   Be familiar with your JobLink & the
    services provided
•   Determine the number & locations of area
•   Work with agency partners to maximize
    JobLink resources
•   Provide oversight to the local re-
    chartering process
                 The JobLink Career
                    Center Vision
   To improve NC’s workforce and
    strengthen our state’s economy by
    developing a system that:

   Offers Labor Market Information
   Provides Access to Career Training
   Serves as the connection between Employers and
    Qualified Workers and meets other employer needs
   Promotes Lifelong Learning
                  Why do we have a
                  One-Stop System?
   Before 1996, Employment and Training
    services were provided by multiple agencies in
    relative isolation.

    •   Separate funding streams
    •   Separate locations
    •   Different rules, regulations, laws
    •   Various expectations, goals, outcomes
    •   Little formal collaboration
    •   Potentially confusing and inconvenient to customers
            Why do we have a
         One-Stop System? (cont’d)

   USDOL created a national pilot program
    for One-Stop Centers in 1996 (under

   NC chosen as a pilot state
   NC adopted the brand name of ―JobLink‖
   Pilot consolidated multiple programs into
    one service delivery system
             Why do we have a
          One-Stop System? (cont’d)
   Workforce Investment Act (WIA) of

•   Funding stream for training
•   Created the One-Stop system
•   Enabling legislation for:
    Voc Rehab            Native American programs
    Job Corps            Veterans’ programs
    Adult Ed.            Wagner-Peyser
    Migrant & Seasonal Farmworker programs
          Who are JobLink

   Employers

   Job Seekers of All Ages

   Individuals seeking training &
    support services
                 Who Are the
               JobLink Partners?
   Title I of WIA         •   Employment Service
                           •   Unemployment
    • Adult                    Insurance
    • Dislocated Worker    •   Veterans Employment
    • Youth                •   Title V, Older
    • Native Americans         Americans Act
    • Migrant & Seasonal   •   Trade Adjustment
      Farm Worker              Assistance
    • Job Corps            •   HUD Employment &
                 Who Are the JobLink
                  Partners? (cont.)

•   TANF—Work First          • Community Services
•   Food Stamp                 Block Grant
    Employment &             • Non-Traditional
    Training                   Partners
•   Vocational               • Community & Faith
    Rehabilitation             Based Organizations
•   Services for the Blind
•   Adult Ed & Literacy
•   Vocational Education
             What do partners
             do in a JobLink?
   Provide basic services
   May provide more intensive and
    training services
   Provide services to employers and
    job seekers
   Provide information and referral to
    community resources
               State Partners’
               Memorandum of
Key Points
•   Work with WDB to determine staffing
    needs of JobLinks
•   Commitment to co-location of staff
•   Recognition of the JobLink brand
•   Development of coordinated local job
    development & job placement process
             What are other State
              and Local Partner
   Develop and support local MOUs
   Take an active role in the re-charter
   Commit to cross-training and cross-
   Contribute to leadership of Center
   Fully participate in cost-sharing and
    resource-sharing plans
                NC JobLink
       Career Center System


Common Intake    Self Services    Services
     NC JobLink Management
    Information System (MIS)
   Tracks customers and activities in the JobLink Career Centers.

   Improves the accountability of the state’s workforce system.

   Answers 3 basic questions:
    1. Who is the customer?
    2. Why did they come to the JobLink?
    3. What service was provided to them?

   Customers already registered with JobLink should be given a
    JobLink swipe card to be used whenever they visit the Center.
    When customers use their swipe cards, #1 & #2 are
    automatically recorded in JL MIS.
Resource Area
          self services

   Office Support

   Educational and
    training information

   Information on
    community services
What are the basic services for
Self and Staff Provided Services
    Eligibility Determination
    Initial assessment
    Job search assistance & Resume preparation
    Job placement assistance
    Career counseling & Financial aid information &
     application assistance
    Referrals to community organizations
    Labor market information
     – Information
     – Filing Claims                              20
What are the more intensive services?
                 Staff provided

    Case management
    Comprehensive assessments
    Individual Employment Plans
    Individual, group, and career
     counseling and career planning
    Short-term pre-vocational services
    Supportive Services
What are the training services?
Staff Supported Services

   Occupational Skills Training, which
    can be provided by Community
    Colleges or any other trainer
    approved through NC STARS
   On-the-job (OJT) training
   Entrepreneurial training
   Customized training
   Adult education and literacy
    Employer Services

   On-the-job (OJT) training
   Entrepreneurial training
   Customized training
   Adult education and literacy
   Incumbent Worker Program
   Labor Market Information
   Tax Credit and Hiring Information
   Single point for filing and filling job orders
   Rapid Response to Plant closing & Mass layoffs
     JobLink Re-chartering

•   Prior to July 2003, JobLink Career Centers
    were chartered under locally-developed criteria
•   In July 2003, statewide chartering criteria
    adopted to standardize NC’s JobLink system
•   In March 2007 the NC WDC approved a revised
    JL Chartering criteria. This document ―raises
    the bar‖ for our service delivery system.
•   The re-charter process recognizes performance
    at 3 levels – Levels I, II, and III
•   Each level increases the use of standard
    processes and improves the quality of partnering
    in the JobLink
Types of Chartered JobLink
Career Centers
     Definitive difference -- level of staffing
      of the two primary partners (WIA and
      – Comprehensive – Must have in place
        ―simultaneous presence and full service
        capacity . . .for WIA and ESC core and
        intensive services for no less than full time‖
      – Non-comprehensive – Must have in place
        ―simultaneous presence and full service
        capacity . . .for WIA and ESC core services
        for no less than 16 hours/week‖
North Carolina
JobLink Career Centers
  Chartered Centers to date:            104 total

 21   Level 3 - $25,000 Incentive Bonus = total of
 41   Level 2 - $25,000 Incentive

 42   Level 1
Foundations of A
Successful JobLink Center
   CUSTOMERS are highly valued
   LEADERSHIP projects clear and high
   Plans are FUTURE oriented
   EMPLOYEES are valued and empowered
   DECISIONS are based on reliable information
   Customer EXPECTATIONS are designed into
   Performance measurement focuses on RESULTS
                            North Carolina WIA Local Areas
                                       JobLink Unit Staff Assignments
                                                    Alleghany                       Person                       Northampton     Gates
                                             Ashe                              Caswell                  Warren
                                                          Surry Stokes                                                      Hertford
                                 Mitchell WataugaWilkes Yadkin
                                                                 ForsythGuilford                                        Bertie
                                      Avery                                                          Franklin
                               Yancey                                                                        Edgecombe
                        Madison                              Davie                                     Nash
                                                Alexander                                                            Martin
                                        Burke                                                                               Washington   Dare
                                                     Iredell            Randolph              Wake
                         Buncombe                                                                        Wilson
                                  McDowell     Catawba       Rowan               Chatham
          Swain                                                                                                   Pitt    Beaufort
    Graham                        Rutherford   Lincoln                                          Johnston     Greene
                  Jackson                               Cabarrus                     Lee
                          Henderson             Gaston                                     Harnett
 Cherokee Macon                  Polk    Cleveland             Stanly        Moore                        Wayne Lenoir Craven
       Clay         Transylvania                   Mecklenburg                                                                  Pamlico
                                                                    Anson         Hoke           Sampson               Jones
                                                            Union                                           Duplin
                                                                            Scotland                                  Onslow
                                                                                                Bladen      Pender

                                                                                             Columbus           Hanover


                   Linda Strong                                                                                    Tamme Reese

                                                                                           Regional Partnership                          Pee Dee
Southwest                                   Region C
                                                                                           Lumber River                                  Cumberland Co.
Mountain Area                               High Country
                                                                                           Mid-Carolina                                  Durham Co.
G’boro/H.P./Guilford Co.                    Northwest
Piedmont                                                                                   Capital Area                                  Kerr-Tar

Western Piedmont                            Davidson Co.                                   Turning Point                                 Northeast

Centralina                                  Gaston Co.                                     Region Q                                      Eastern Carolina

Charlotte/Mecklenburg                                                                      Cape Fear

                                                                                                                                                            Revised 4-
Contact the Division of Workforce
          JobLink Unit

JobLink Liaison Contacts
Tamme Reese     (919) 329-5249

Linda Strong        (919)329-5267

Helpful Website

Description: Capital Area Career Center document sample