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Criticism of Wal-Mart

Criticism of Wal-Mart
sometimes inviting them to visit Walmart’s corporate headquarters.[10] Economists suggest that Wal-Mart is a success because it sells products that people want to buy at low prices, satisfying customer’s wants and needs. However, Wal-Mart critics argue at the same time Wal-Mart’s lower prices draw customers away from other smaller businesses, hurting the community.[11][12]

Local communities
A typical Wal-Mart Supercenter in Madison Heights, Virginia Wal-Mart has been subject to criticism by various groups and individuals. Labor unions, community groups, grassroots organizations, religious organizations, and environmental groups protest against Wal-Mart, the company’s policies and business practices, and Wal-Mart customers.[1][2][3] Other areas of criticism include the corporation’s foreign product sourcing, treatment of product suppliers, environmental practices, the use of public subsidies, and the company’s security policies.[4] Wal-Mart denies doing anything wrong and maintains that low prices are the result of efficiency.[5][6][7] In 2005, labor unions created new organizations and websites to influence public opinion against Wal-Mart, including Wake Up Wal-Mart (United Food and Commercial Workers) and Wal-Mart Watch (Service Employees International Union). By the end of 2005, Wal-Mart had launched Working Families for Wal-Mart to counter criticisms made by these groups. Additional efforts to counter criticism include launching a public relations campaign in 2005 through its public relations website,[8] which included several television commercials. The company retained the public relations firm Edelman to interact with the press and respond to negative or biased media reports,[9] and has started interacting directly with bloggers by sending them news, suggesting topics for postings, and

Wal-Mart opened its Teotihuacán Superstore near the Pyramid of the Moon (shown) amid community protests. When Wal-Mart plans new store locations, activists sometimes oppose the new store and attempt to block its construction. Opponents to the new Wal-Mart cite concerns such as traffic congestion, environment problems, public safety, absentee landlordism, bad public relations, low wages and benefits, and predatory pricing.[13][14][15][16][17] Opposition sometimes includes protest marches by competitors, activists, labor unions, and religious groups.[18][19][20] In some instances, activists demonstrated opposition by causing property damage to store buildings or by creating bomb scares.[21][22] Some city councils have denied permits to developers if they plan to include a Wal-Mart in their project. Those who defend Wal-Mart cite consumer choice, the overall benefits to the economy, and object to bringing the issue into the political arena.[23]


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A Wal-Mart Superstore opened in 2004 in Mexico, 1.9 miles away from the historic Teotihuacán archaeological site and Pyramid of the Moon.[24] Although Wal-Mart’s proposal received protest and media attention, the location was supported by Mexico’s National Anthropology Institute, the United Nations, and the Paris-based International Council on Monuments and Sites.[25] Local merchants, helped by environmental groups and antiglobalization groups opposed the construction,[26] and poet Homero Aridjis joined the protest characterizing the opening as "supremely symbolic" and " planting the staff of globalization in the heart of ancient Mexico."[27] Archaeologists oversaw construction and discovered a small clay and stone altar along with some other artifacts where the store’s parking lot is now located.[24] In 1998, Wal-Mart proposed construction of a store off Charlotte Pike near Nashville, Tennessee. The building site was home to both Native American burial grounds and a Civil War battle site. Protests were mounted by Native Americans and Civil War interest groups, but the Wal-Mart store was eventually constructed after moving graves and some modifications of the site so as not to interfere with the battlefield.[28] Civil War relics were also discovered at the site. The project developers donated land to permit access to the Civil War historic site.[29] The Indian burials were removed and re-buried.[28]

Criticism of Wal-Mart
Consumer Protection accused Wal-Mart of selling butter, milk, laundry detergent, and other staple goods at low cost, with the intention of forcing competitors out of business and gaining a monopoly in local markets.[30] Crest Foods filed a similar lawsuit in Oklahoma, accusing Wal-Mart of predatory pricing on several of its products, in an effort to drive Crest Foods’s own company-owned store in Edmond, Oklahoma out of business.[31] Both cases were settled out of court with no fine and no admission of wrongdoing. In 2003, Mexico’s antitrust agency, the Federal Competition Commission, investigated Wal-Mart for "monopolistic practices" prompted by charges that the retailer pressured suppliers to sell goods below cost or at prices significantly less than those available to other stores. Mexican authorities found no wrong-doing on the part of WalMart.[32] However, in 2003, Germany’s High Court ruled that Wal-Mart’s low cost pricing strategy "undermined competition" and ordered Wal-Mart and two other supermarkets to raise their prices. Wal-Mart won appeal of the ruling, then the German Supreme Court overturned the appeal.[17] Wal-Mart has since sold its stores in Germany. Wal-Mart has been accused of using monopsony power to force its suppliers into self-defeating practices. For example, Barry C. Lynn, a senior fellow at the New America Foundation (a think tank), argues that WalMart’s constant demand for lower prices caused Kraft Foods to "shut down thirty-nine plants, to let go [of] 13,500 workers, and to eliminate a quarter of its products."[33] Kraft was unable to compete with other suppliers and claims the cost of production had gone up due to higher energy and raw material costs. Lynn argues that in a free market, Kraft could have passed those costs on to its distributors and ultimately consumers.[33] For example, most Wal-Mart store pharmacies fill many generic prescriptions for $4 for a month’s supply. However, in California and ten other states, complaints from other pharmacies has resulted in Wal-Mart being required to charge at least $9 for a month’s supply of certain drugs.[34]

Allegations of predatory pricing and supplier issues
Wal-Mart has been accused of selling merchandise at such low costs that competitors have tried to sue it for predatory pricing (intentionally selling a product at low cost in order to drive competitors out of the market). In 1995, in the case of Wal-Mart Stores, Inc. v. American Drugs, Inc., pharmacy retailer American Drugs accused Wal-Mart of selling items at too low a cost for the purpose of injuring competitors and destroying competition. The Supreme Court of Arkansas ruled in favor of Wal-Mart saying that its pricing, including the use of loss leaders, was not predatory pricing.[15] In 2000, the Wisconsin Department of Agriculture, Trade, and


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Criticism of Wal-Mart
which may account for wage differences. Wal-Mart grants "full time" benefits to those working as little as 34 hours per week, but does not limit workers to just 34 hours per week. The company does control labor costs by such ways as discouraging overtime, and by the use of "off the clock" labor. There have been numerous lawsuits against Wal-Mart by former employees because of this problem. [40]. Other critics have noted that in 2001, the average wage for a Wal-Mart Sales Clerk was $8.23 per hour, or $13,861 a year, while the federal poverty line for a family of three was $14,630.[41] The company has hired lowskilled workers since its inception. Wal-Mart founder Sam Walton once said, "I pay low wages. I can take advantage of that. We’re going to be successful, but the basis is a very low-wage, low-benefit model of employment."[42] In August 2006, Wal-Mart announced that it would roll out an average pay increase of 6% for all new hires at 1,200 U.S. Wal-Mart and Sam’s Club locations, but the same time would institute pay caps on veteran workers.[43] While Wal-Mart maintains that the measures are necessary to stay competitive, critics believe that the salary caps are primarily an effort to push higher-paid veteran workers out of the company.[43] Because Wal-Mart employs part-time and relatively low paid workers, some workers may partially qualify for state welfare programs. This has led critics to claim that WalMart increases the burden on taxpayer-funded services.[44][45] A 2002 survey by the state of Georgia’s subsidized healthcare system, PeachCare, found that Wal-Mart was the largest private employer of parents of children enrolled in its program; one quarter of the employees of Georgia Wal-Marts qualified to enroll their children in the federal subsidized healthcare system Medicaid.[46] A 2004 study at the University of California, Berkeley charges that Wal-Mart’s low wages and benefits are insufficient, and although decreasing the burden on the social safety net to some extent, California taxpayers still pay $86 million a year to Walmart employees.[47][48]

Employee and labor relations
With close to two million employees worldwide, Wal-Mart has faced a torrent of lawsuits and issues with regards to its workforce. These issues involve low wages, poor working conditions, inadequate health care, as well as issues involving the company’s strong anti-union policies. Critics point to Wal-Mart’s high turnover rate as evidence of an unhappy workforce, although other factors may be involved. Approximately 70% of its employees leave within the first year.[35] Despite the turnover rate the company still is able to affect unemployment rates. This was found in a study by Oklahoma State University which states, "Wal-Mart is found to have substantially lowered the relative unemployment rates of blacks in those counties where it is present, but to have had only a limited impact on relative incomes after the influences of other socio-economic variables were taken into account"[36] While this study really found no significance in unemployment rates, it could be argued that there is still an impact on job avialiblity even though it is minor.

The activist group Los Angeles Alliance for a New Economy (LAANE) said "in 2006 WalMart reports that full time hourly associates received, on average, $10.11 an hour." It further calculated that working 34 hours per week an employee earns $17,874 per year and claimed that is about twenty percent less than the average retail worker. (The number of hours the "average retail worker" worked was not specified) The report from LAANE further opines that this pay is "over $10,000 less than what the average two-person family needs."[37] Wal-Mart managers are judged, in part, based on their ability to control payroll costs. Some say this puts extra pressure on higher-paid workers to be more productive.[38] By contrast, Wal-Mart insists its wages are generally in line with the current local market in retail labor[39], although direct comparisons are complicated because Wal-Mart employs more part time workers, and the company’s more extensive training, supervision, and automation provides opportunity to workers with little or no experience or skills,

Working conditions
Wal-Mart has also faced accusations involving poor working conditions of its employees. For example, a 2005 class action


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lawsuit in Missouri asserted approximately 160,000 to 200,000 people who were forced to work off-the-clock, were denied overtime pay, or were not allowed to take rest and lunch breaks.[49] In 2000, Wal-Mart paid $50 million to settle a class-action suit that asserted that 69,000 current and former Wal-Mart employees in Colorado had been forced to work off-the-clock.[49] The company has also faced similar lawsuits in other states, including Pennsylvania,[50] Oregon and [51] Minnesota. [52] Class-action suits were also filed in 1995 on behalf of full-time Wal-Mart pharmacists whose base salaries and working hours were reduced as sales declined, resulting in the pharmacists being treated like hourly employees.[53] Wal-Mart also has a few ethical problems as well. It is said that the Wal-Mart employees are gender discriminated when trying to be hired and treated in the work area. In Duke vs. Wal-Mart inc., which was a discrimination case where 1.5 billion on behalf of more than 1.5 million current and former female employees of Wal-Mart’s 3,400 stores across the United States. (9th circuit 2007) Dr. William Bliebly who evaluated Wal-Mart’s employment policies "against what social science research shows to be factors that create and sustain bias and those that minimize bias” (Bliebly) and he finished by saying, the men and women not being created equal in the workforce is what Wal-Mart is doing and what they should essentially not be doing. On October 16, 2006, approximately 200 workers on the morning shift at a Wal-Mart Super Center in Hialeah Gardens, Florida walked out in protest against new store policies and rallied outside the store, shouting "We want justice" and criticizing the company’s recent policies as "inhuman."[54] This marks the first time that Wal-Mart has faced a worker-led revolt of such scale, according to both employees and the company.[54] Reasons for the revolt included cutting fulltime hours, a new attendance policy, and pay caps that the company imposed in August 2006, compelling workers to be available to work any shift (day, swing or night), and that shifts that would be assigned by computers at corporate headquarters and not by local managers. Wal-Mart quickly held talks with the workers, addressing their concerns.[54] Wal-Mart asserts that its policy permits associates to air grievances without fear of retaliation.[55]

Criticism of Wal-Mart
The 2004 report by U.S. representative George Miller alleged that in ten percent of Wal-Mart’s stores, nighttime employees were locked inside, holding them prisoner.[56] There has been some concern that WalMart’s policy of locking its nighttime employees in the building has been implicated in a longer response time to dealing with various employee emergencies, or weather conditions such as hurricanes in Florida.[57] WalMart said this policy was to protect the workers, and the store’s contents, in high-crime areas and acknowledges that some employees were inconvenienced in some instances for up to an hour as they had trouble locating a manager with the key. However, fire officials confirm that at no time were fire exits locked or employees blocked from escape. Wal-Mart has advised all stores to ensure the door keys are available on site at all times.[57] The issue has become less of a problem with the increase in the number of twenty-four hour stores.

Child labor violations
In January 2004, the New York Times reported on an internal Wal-Mart audit conducted in July 2000, which examined one week’s time-clock records for roughly 25,000 employees.[58] According to the Times, the audit, "pointed to extensive violations of child-labor laws and state regulations requiring time for breaks and meals," including 1,371 instances of minors working too late, during school hours, or for too many hours in a day.[58] There were 60,767 missed breaks and 15,705 lost meal times.[58] Wal-Mart’s vice president for communications responded that company auditors had determined that the methodology used was flawed, and the company "did not respond to it in any way internally."[58]

Use of illegal workers
Wal-Mart has been accused of allowing illegal immigrants to work in its stores. In one case, federal investigators say Wal-Mart executives knew that contractors were using illegal immigrants as they had been helping the federal government with an investigation for the previous three years.[59] Some critics said that Wal-Mart directly hired illegal immigrants, while Wal-Mart claims they were employed by contractors who won bids to work for Wal-Mart.[60]


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On October 23, 2003, federal agents raided 61 Wal-Mart stores in 21 U.S. states in a crackdown known as "Operation Rollback," resulting in the arrests of 250 nightshift janitors who were undocumented.[61] Following the arrests, a grand jury convened to consider charging Wal-Mart executives with labor racketeering crimes for knowingly allowing illegal immigrants to work at their stores.[61] The workers themselves were employed by agencies Wal-Mart contracted with for cleaning services.[61] Wal-Mart blamed the contractors, but federal investigators point to wiretapped conversations showing that executives knew some workers did not have the right papers.[61] The October 2003 raid was not the first time Wal-Mart was found using unauthorized workers. Earlier raids in 1998 and 2001 resulted in the arrests of 100 workers without documentation located at Wal-Mart stores around the country.[62] In November 2005, 125 alleged undocumented immigrants were arrested while working on construction of a new Wal-Mart distribution center in eastern [63] According to Wal-Mart, the Pennsylvania. workers were employees of Wal-Mart’s construction subcontractor.

Criticism of Wal-Mart
Wal-Mart employees were enrolled in PeachCare for Kids, the state’s health-insurance program for uninsured children, compared to the state’s second-biggest employer, Publix, which had one child in the program for every 22 employees.[68] A December 2004 nationwide survey commissioned by WalMart showed that the use of publicassistance health-care programs by children of Wal-Mart workers was at a similar rate to other retailers’ employees, and at rates similar to the U.S. population as a whole.[69] On October 26, 2005, a Wal-Mart internal memo sent to the firm’s Board of Directors advised trimming over $1 billion in health care expenses by 2011 through measures such as attracting a younger, implicitly healthier work force by offering education benefits.[70] The memo also suggested giving sedentary Wal-Mart staffers, such as cashiers, more physically demanding tasks, such as "cart-gathering," and eliminating fulltime positions in favor of hiring part-time employees who would be ineligible for the more expensive health insurance and several policy proposals which may violate the Americans with Disabilities Act of 1990.[70] The memo also accused Wal-Mart’s lower paid employees of abusing emergency room visits, "possibly due to their prior experience with programs such as Medicaid," whereas such visits may actually be due to the reduced ability of uninsured or underinsured people to make timely appointments to see a regular physician.[70] Critics point to this internal memo as evidence that Wal-Mart purports to be generous with its employee benefits, while in reality the company is working to cut such benefits by reducing the number of full-time and long-term employees and discouraging supposedly unhealthy people from working at Wal-Mart. On January 12, 2006, the Maryland legislature enacted a law requiring that all corporations with more than 10,000 employees in the state spend at least eight percent of their payroll on employee benefits, or pay into a state fund for the uninsured.[71] WalMart, with about 17,000 employees in Maryland, was the only known company to not meet this requirement before the bill passed. On July 7, 2006, the Maryland law was overturned in federal court by a U.S. District judge who held that a federal law, the Employee Retirement Income Security Act (ERISA), pre-empted the Maryland law. In his

Health insurance
As of October 2005, Wal-Mart’s health insurance covered 44% or approximately 572,000 of its 1.3 million U.S. workers.[64] In comparison, Wal-Mart rival and wholeseller Costco insures approximately 96% of its eligible workers, although Costco has been criticized by investors for its high labor costs.[65] Wal-Mart spends an average of $3,500 per employee for health care, 27% less than the retail-industry average of $4,800.[66] When asked why so many WalMart workers choose to enroll in state health care plans instead of Wal-Mart’s own plan, Wal-Mart CEO Lee Scott acknowledged that some states’ benefits may be more generous than Wal-Mart’s own plan: "In some of our states, the public program may actually be a better value - with relatively high income limits to qualify, and low premiums."[67] Critics of Wal-Mart argue in Wal-Mart: The High Cost of Low Price that employees are paid so little they cannot afford health insurance. According to a September 2002 survey by the state of Georgia, one in four children of


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opinion, the judge said that the law would "hurt Wal-Mart by imposing the administrative burden of tracking benefits in Maryland differently than in other states."[72] Similar legislation in Winsconsin days latter was defeated in the state legistature.. On April 17, 2006, Wal-Mart announced it was making a health care plan available to part-time workers after one year of service, instead of the prior two-year requirement.[73] One criticism of the new plan is that it provides benefit only after a $1,000 deductible is paid ($3,000 for a family). These deductibles may financially be out of reach for eligible part-time workers. Wal-Mart estimates this change can add 150,000 workers to health coverage plans, if all who are eligible take part. By January 2007, the number of workers enrolled in the company’s health care plans increased by 8%, which Wal-Mart attributed to the introduction of less expensive insurance policies.[74] However, even with this increase, less than half of WalMart’s employees, or 47.4%, received health insurance through the company, with 10%, or 130,000, receiving no coverage at all.[74] In October 2001, a class action sexual discrimination lawsuit, Mauldin v. Wal-Mart Stores, Inc., was filed against Wal-Mart challenging the company’s denial of health insurance coverage for prescription contraceptives. The lawsuit was certified for class action status, but later dropped by the plaintiffs in 2006 once Wal-Mart agreed to change its health insurance policies.[75] In March 2008, Wal-Mart sued a former Wal-Mart employee to recover the money it spent for her health care after she was braindamaged in a car accident. Wal-Mart sued the former employee after she received a settlement from the accident, citing that company policy forbids employees from receiving coverage if they also win a settlement in a lawsuit. After a wave of bad publicity, WalMart dropped its suit.[76] New, full-time Wal-Mart associates must work at least six months before being eligible to purchase the company’s primary health insurance.

Criticism of Wal-Mart
surveillance and pre-emptive closures of stores or departments who choose to unionize.[77] Wal-Mart states that it is not anti-union but, "pro-associate," arguing that its employees do not need to pay third parties to discuss problems with management as the company’s open-door policy enables employees to lodge complaints and submit suggestions all the way up the corporate ladder.[78] In 1970, company’s late founder Sam Walton resisted a unionization push by the Retail Clerks International Union in two small Missouri towns by hiring a professional union buster to educate workers on the negative aspects of unions.[79] On the union buster’s advice, Walton also took steps to show his workers on how the company had their best interests in mind, encouraging them to air concerns with managers and implementing a profit-sharing program.[79] A few years later, Wal-Mart hired a consulting firm, Alpha Associates, to develop a union avoidance program.[79] In 2000, meat cutters in Jacksonville, Texas voted to unionize and Wal-Mart subsequently eliminated in-house meat-cutting jobs in favor of prepackaged meats on the claims that it cut costs and was a preventive measure to lawsuits.[80] Wal-Mart claimed that the nationwide closing of in-store meat packaging had been planned for many years and was not related to the unionization.[80] In June 2003, a National Labor Relations Board judge ordered Wal-Mart to restore the meat department to its prior structure, complete with meat-cutting, and to recognize and bargain with the union over the effects of any change to case-ready meat sales.[81] Wal-Mart’s anti-union policies also extend beyond the United States. The documentary Wal-Mart: The High Cost of Low Price, shows one successful unionization of a Wal-Mart store in Jonquière, Quebec (Canada) in 2004, but Wal-Mart closed the store five months later because the store had become unprofitable due to the costs of union demands.[82][83] In September 2005, the Québec Labor Board ruled that the closing of a Wal-Mart store amounted to a reprisal against unionized workers and has ordered additional hearings on possible compensation for the employees, though it offered no details.[84] In March 2005, Wal-Mart executive Tom Coughlin was forced to resign from its Board of Directors, facing charges of

Labor union opposition
Wal-Mart has been criticized for its policies against labor unions. Critics blame workers’ reluctance to join the labor union on WalMart anti-union tactics such as managerial


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embezzlement.[85] Coughlin claimed that the money was used for an anti-union project involving cash bribes paid to employees of the United Food and Commercial Workers Union in exchange for a list of names of Wal-Mart employees that had signed union cards.[85] He also claimed that the money was unofficially paid to him, by Wal-Mart, as compensation for his anti-union efforts.[85] In August, 2006, Coughlin pleaded guilty to stealing money, merchandise, and gift cards from Wal-Mart, but avoided prison time due to his poor health. He was sentenced to five years probation and required to pay a $50,000 fine and $411,000 in restitution to Wal-Mart and the Internal Revenue Service. An U.S. attorney has stated that no evidence was found to back up Coughlin’s initial claims, and WalMart continues to deny the existence of the anti-union program, though Coughlin himself apparently restated those claims to reporters after his sentencing.[86] Wal-Mart has also had some run-ins with the German Ver.di labor union as well.[87] These issues, combined with cultural differences and low performing stores, led WalMart to pull out of the German market entirely in 2006.[88] In August 2006, Wal-Mart announced that it would allow workers at all of its Chinese stores to become members of trade unions, and that the company would work with the state-sanctioned All-China Federation of Trade Unions (ACFTU) on representation for its 28,000 staff.[89][90]

Criticism of Wal-Mart
60% of Wal-Mart’s merchandise was imported, compared to 6% in 1995.[92] In 2004, Wal-Mart spent $18 billion on Chinese products alone, and if it were an individual economy, the company would rank as China’s eighth largest trading partner, ahead of Russia, Australia, and Canada.[93] One group estimates that the growing US trade deficit with China, heavily influenced by Wal-Mart imports, is estimated to have moved over 1.5 million jobs that might otherwise be in America to China between 1989 and 2003.[94] According to the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO), "Wal-Mart is the single largest importer of foreign-produced goods in the United States", their biggest trading partner is China, and their trade with China alone constitutes approximately 10% of the total US trade deficit with China as of 2004.[95] While the company certainly imports many products, it points out that it purchases goods from more than 68,000 US vendors, spending $137.5 billion in 2004, and supporting more than 3.5 million supplier jobs in the US.[96]

Overseas labor concerns
Wal-Mart has been criticized for not providing adequate supervision of its foreign suppliers. It has also been criticized for using sweatshops and prison labor. For example, in 1995, Chinese dissident Harry Wu charged that Wal-Mart was contracting prison labor in Guangdong Province. However, Wal-Mart says it does not use prison labor.[97] There have also been reports of teenagers in Bangladesh working in sweatshops 80 hours per week at $0.14 per hour, for Wal-Mart supplier Beximco. The documentary film WalMart: The High Cost of Low Price shows images of factories that produce goods for WalMart that appear in poor condition, and factory workers subject to abuse and conditions the documentary producers consider inhumane. According to Wal-Mart and many self-described advocates of free trade, comparisons of wage levels between vastly different countries is not a useful way to assess the fairness of a trade policy. The company also points out that wages paid to overseas workers are comparable to or exceed local prevailing wages. In that case, the company claims that the overseas manufacturing jobs it creates

Imports and globalization
As a large customer to most of its vendors, Wal-Mart openly uses its bargaining power to bring lower prices to attract its customers. The company negotiates lower prices from vendors. For certain basic products, WalMart "has a clear policy" that prices go down from year to year.[91] If a vendor does not keep prices competitive with other suppliers, they risk having their brand removed from Wal-Mart’s shelves in favor of a lower-priced competitor.[92] Critics argue that this pressures vendors to shift manufacturing jobs to China and other third world nations, where the cost of labor is less expensive. In the mid-1990s, Wal-Mart had a "Buy American" campaign. But by 2005, about


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are often an improvement in the quality of life for its employees. They have also drawn attention to the fact that factory jobs with its suppliers are often safer and healthier than local alternatives, which may include prostitution, the drug trade or scavenging. Wal-Mart currently uses monitoring which critics say is inadequate and "leaves outsiders unable to verify" conditions. Since Wal-Mart will not release its audits or factory names, outside organizations are left to simply take Wal-Mart’s word.[98] Critics suggest an agency such as Social Accountability International or the Fair Labor Association should do the monitoring. In 2004, Wal-Mart began working with Business for Social Responsibility, a San Francisco, Californiabased nonprofit organization, to reach out to groups active in monitoring overseas plants.[99] In June 2006, Wal-Mart was excluded from the investment portfolio of The Government Pension Fund of Norway, which held stock values of about US$ 430 million in the company, due to a social audit into alleged labor rights violations in Wal-Mart operations in the United States, Canada, Latin America, Africa and Asia.[100] Although Wal-Mart did not respond to questions from the fund’s auditors, it later claimed the decision "don’t appear to be based on complete information".[101]

Criticism of Wal-Mart
versions of such albums, with obscenities removed or overdubbed with less offensive lyrics.[104] In one example in 2005, Wal-Mart rejected the original cover of country singer Willie Nelson’s reggae album, Countryman, which featured marijuana leaves, in an apparent pro-marijuana statement. To satisfy Wal-Mart, the record label, Lost Highway Records, issued the album with an alternate cover, without recalling the original cover. Wal-Mart has never carried Marilyn Manson albums, solely because of the controversy surrounding the group, but recently began selling Nine Inch Nails albums after rejecting them for years.[105] In fact, some albums that do not carry "Parental Advisory" stickers, but include profanities are not edited. Such albums include Pink Floyd’s Dark Side of the Moon and Arctic Monkeys’ Whatever People Say I Am, That’s What I’m Not. However, Wal-Mart’s policy on carrying albums with the Parental Advisory Label seems to vary by country, as albums containing the label can be found in Canadian Wal-Mart stores, for example. In 1999, Wal-Mart announced that it would not stock emergency contraception pills in its pharmacies, not citing any particular reasons except for a "business decision" that was made earlier.[106] The move was criticized by family planning advocates, citing that women in small towns where Wal-Mart pharmacies had little competition would have greater difficulties in obtaining the drug.[106] The decision was challenged in 2006, as three Massachusetts women filed suit against the company after they were unable to purchase emergency contraception at their local Wal-Mart stores,[107] resulting in a ruling that required Wal-Mart to stock the drug in all of its pharmacies in Massachusetts.[107] Expecting that other states would soon do the same, Wal-Mart reversed its policy and announced that it would begin to stock the drug nationwide,[107] while at the same time maintaining its conscientious objection policy, allowing any Wal-Mart pharmacy employee who does not feel comfortable dispensing a prescription to refer customers to another pharmacy.[107] Wal-Mart has also been criticized for selling some controversial products. For example, in 2004 Wal-Mart carried the antiSemitic forgery[108] The Protocols of the Elders of Zion in its online catalogue and Wal-Mart’s online product description

Product selection
Wal-Mart’s product selection has been criticized by some groups in the past, primarily as viewed as a promotion of a particular ideology or as a responses to its original rural, religious target market. In 2003, Wal-Mart removed certain men’s magazines from its shelves, such as Maxim, FHM, and Stuff, citing customer complaints regarding their racy content.[102] Later that year, it decided to partly obscure the covers of Cosmopolitan, Marie Claire and Redbook on store shelves due to "customer concerns", and refused to stock an issue of Sports Illustrated’s swimsuit special because it took exception to one photograph.[103] Since 1991, Wal-Mart also has not carried music albums marked with the Recording Industry Association of America’s (RIAA’s) Parental Advisory Label (contradictory to the allowance of R-rated movies and video games rated Mature), although it carries edited


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suggested the text might be genuine. The Jewish civil rights organization the Anti-Defamation League wrote to the President of Wal-Mart on September 2008 noting the text, "has been the major weapon in the arsenals of anti-Semites around the world," and called on Wal-Mart to, "unequivocally state the nature of the book and to disassociate itself from any endorsement of it."[109] Wal-Mart stopped selling the book shortly thereafter. In October 2004, Wal-Mart cancelled its order for The Daily Show’s America (The Book) after discovering a page that depicts each US Supreme Court judge nude. A week later, it returned copies of comedian George Carlin’s When Will Jesus Bring the Pork Chops?, with a cover recreating The Last Supper with Jesus’ seat empty and Carlin (an avowed atheist) seated next to it. The company claimed that the copies were shipped to it by mistake and a Wal-mart spokeswoman said she did not "believe this particular product would appeal" to its customer base.[110] In January 2006, Wal-Mart was criticized for the recommendation system on its website which suggested that some black-related DVDs, such as Introducing Dorothy Dandridge and documentaries on Baptist minister and civil rights leader Martin Luther King, Jr. were similar to the Planet of the Apes television series DVD box set. It quickly corrected the page, saying that it was a software glitch, but ultimately blamed the matter on human error.[111]

Criticism of Wal-Mart
closed the tax deduction and began to pursue Wal-Mart for back taxes.[112]

Product Defects
Some criticize Wal-Mart for defects in products, including electronic items such as DVD Players and TVs. Customers who return products to Wal-Mart may be informed that repair is the responsibility of the company that made the product.[113] On April 27, 2009, a Florida teenager received a Nintendo DS for his birthday, which appeared to be rocks wrapped in a newspaper in Chinese inside the DS box instead of the product itself. [114] A woman in Boston bought her six-year old son a PlayStation Portable which accidentally contained pornographic images in the memory stick.[115]

See also
Dukes v. Wal-Mart Wake Up Wal-Mart Wal-Mart Watch Wal-Mart: The High Cost of Low Price Walmarting Why Wal-Mart Works; and Why That Drives Some People C-R-A-Z-Y • Whirl-Mart • • • • • •

[1] Kabel, Marcus. "Wal-Mart, Critics Slam Each Other on Web." Washington Post. July 18, 2006. Retrieved on July 31, 2006. [2] Sellers, Jeff M. (April 22, 2005). "Women Against Wal-Mart." Christianity Today. Retrieved July 31, 2006. [3] Sellers, Jeff M. (April 22, 2005). "Deliver Us from Wal-Mart?." Christianity Today.. Retrieved on July 31, 2006. [4] Norman, Al (2004). "The Case Against Wal-Mart". Raphel Marketing, p. 7. ISBN 0-9711542-3-6. [5] Copeland, Larry. (March 13, 2006). "WalMart’s hired advocate takes flak." USA Today. Retrieved on July 31, 2006. [6] Rodino Associates. (October 28, 2003). "Final Report on Research for Big Box Retail/Superstore Ordinance." Los Angeles City Council. Retrieved on July 31, 2006.

Until the mid-1990s, Wal-Mart took out corporate-owned life insurance policies on its employees including "low-level," employees such as janitors, cashiers, cart pushers, and stockers. This type of insurance is usually purchased to cover a company against financial loss when a high-ranking employee dies, and is usually known as "Key Man Insurance." Critics derided Wal-Mart as buying what they called "Dead Peasants Insurance" or "Janitor Insurance." Critics, as well as the U.S. Internal Revenue Service, charge that the company was trying to profit from the deaths of its employees, and take advantage of the tax law which allowed it to deduct the premiums. The practice was stopped in the mid-1990s when the federal government


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Criticism of Wal-Mart
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Criticism of Wal-Mart
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[65] Abelson, Reed. "States Are Battling Against Wal-Mart Over Health Care." New York Times. November 1, 2004. [66] Wysocki, Bernard, Jr.; Zimmerman, Ann. "Wal-Mart Cost-Cutting Finds Big Target in Health Benefits." Wall Street Journal. September 30, 2003. Retrieved on February 23, 2007. [67] Bucher, Susan. "Wal-Mart: the $288 billion welfare queen." Tallahassee Democrat. April 19, 2005. Retrieved on February 24, 2007. [68] Leonard, Andrew. "How the World Works: Our right to know about WalMart." January 23, 2006. Retrieved on February 24, 2007. [69] Zellner, Wendy. "Wal-Mart’s Clean Bill of Health?" Business Week. February 10, 2005. Retrieved on February 24, 2007. [70] ^ Staff Writer. "Wal-Mart memo: Unhealthy need not apply." CNN. October 26, 2005. Retrieved on February 24, 2007. [71] Staff Writer. "Md. forces Wal-Mart to spend more on health." MSNBC. January 13, 2006. Retrieved on February 24, 2007. [72] "Downloadable Audio of Wal-Mart Statement on Maryland Health Plan Mandate." Wal-Mart. July 21, 2006. Retrieved on February 24, 2007. [73] Freking, Kevin. "Wal-Mart to Offer More Health Coverage." ABC News. April 17, 2006. Retrieved on February 24, 2007. [74] ^ Barbaro, Michael; Abelson, Reed. "Wal-Mart Says Health Plan Is Covering More Workers." New York Times. January 11, 2007. Retrieved on February 24, 2007. [75] "Wal-Mart To Include Birth Control In Employee Health Insurance Coverage Plan Beginning Jan. 1". Medical News Today. January 2, 2007. articles/59723.php. [76] Andrews, Michelle (2008-04-0). "WalMart Rethinks Its Move on Deborah Shank". U. S. News and World Report. Retrieved on 2008-04-03. [77] Dicker, John. "Union Blues at Wal-Mart." The Nation. June 20, 2002. Retrieved on July 26, 2006.

Criticism of Wal-Mart
[78] "Wal-Mart’s Position on Unions (For U.S. Operations Only)." Wal-Mart. October 31, 2006. Retrieved on March 2, 2007. [79] ^ Olsson, Karen. "Up Against Wal-Mart." Mother Jones. March/April, 2003. Retrieved on March 2, 2007. [80] ^ Lydersen, Kari. "Wal-Martyrs." In These Times. May 15, 2000. Retrieved on March 2, 2007. [81] Greenhouse, Steven. "Judge Rules Against Wal-Mart On Refusal to Talk to Workers." New York Times. June 19, 2003. Retrieved on March 2, 2007. [82] Bianco, Anthony. "No Union Please, We’re Wal-Mart ." Business Week. February 13, 2006. Retrieved on July 26, 2006. [83] Staff Writer. "Wal-Mart faces Canadian labour clash." MSNBC. April 30, 2006. Retrieved on July 26, 2006. [84] Austen, Ian. "Quebec panel rejects WalMart store closing." International Herald Tribune. September 20, 2005. Retrieved on March 2, 2007. [85] ^ Barbaro, Michael. "Was Wal-Mart’s Anti-Union Image Used as a Shield?" New York Times. January 9, 2006. Retrieved on March 2, 2007. [86] ’Former Wal-Mart Exec Sentenced for Theft’." Washington Post. August 11, 2006. Retrieved on August 11, 2006 [87] Fairlamb, David with Laura Cohn "A Bumpy Ride in Europe." BusinessWeek. October 6, 2003. Retrieved on July 27, 2006. [88] Norton, Kate. "Wal-Mart’s German Retreat." Business Week. July 28, 2006. Retrieved on March 2, 2007. [89] Cheng, Allen T.; Spears, Lee. "Wal-Mart to Allow Unions in China." Washington Post. August 10, 2006. Retrieved on March 2, 2007. [90] "Wal-Mart SEC Form 10-Q." United States Securities and Exchange Commission. October 31, 2005. Retrieved on July 31, 2006. [91] Fishman, Charles. "The Wal-Mart You Don’t Know." Fast Company. December, 2003. Retrieved on August 29, 2006. [92] ^ "Is Wal-Mart Good for America?" PBS. November 16, 2004. Retrieved on August 29, 2006. [93] Jingjing, Jiang. "Wal-Mart’s China inventory to hit US$18b this year." China Daily. November 29, 2004. Retrieved on August 29, 2006.


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Criticism of Wal-Mart

Reverses Earlier Policy Following Mass. Lawsuit." CBS News. March 3, 2006. Retrieved on 2007-11-23. [108]A Hoax of Hate" Jewish Virtual Library " [2] Retrieved on April 7, 2008. [109] nti-Defamation League "Letter to WalA Mart RE: The Protocols of the Learned Elders of Zion" 21 September 2008, Retrieved on February 21, 2009 [110] taff Writer. "Carlin’s no joke for WalS Mart." CNN. October 28, 2004. Retrieved on September 29, 2006. [111] ui, Ylan Q. "Wal-Mart Blames Web Site M Incident on Employee’s Error." Washington Post. January 7, 2006. Retrieved on September 29, 2006. [112] eynolds, Frank. "Wal-Mart Gambled, R Lost $1.3B on ’Dead Peasant’ Policies, Insurers Say." Andrews Publications. September 8, 2005. Retrieved on September 29, 2006. [113] lorida teen finds rocks in Nintendo DS F box plugged-in/florida-teen-finds-rocks-innintendo-ds-box/1308945 [114] lorida teen finds rocks in Nintendo DS F box plugged-in/florida-teen-finds-rocks-innintendo-ds-box/1308945 [115] om Finds Porn on New PSP M dpgo_Mom_Finds_Porn_on_New_PSP_SAB_04132009

External links
• Articles, Studies and Resources on WalMart • Moms vs. Wal-Mart • Sprawl Busters • Federal Competition Commission • Wal-Mart and Big Box Retail Economic Impact Studies • Discounting Rights: Wal-Mart’s Violation of US Workers’ Right to Freedom of Association • Wal-Town News Articles • Could the "Walmart Effect" impact Real Estate? • How Costco Became the Anti-Wal-Mart • In Wal-Mart’s America • Norway dumps Wal-Mart stock • Stop the Attack on Wal-Mart • The Costco Alternative • The Wal-Mart You Don’t Know


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• Wal-Mart to cut ties with Bangladesh factories using child labour • What’s Good for Wal-Mart...

Criticism of Wal-Mart
• The Man Who Said No to Wal-Mart • Wal-Mart sustainability programme faces criticism

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