Verizon Contract Negotiation by eae12167


Verizon Contract Negotiation document sample

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									Process Owner:
Brendan Swords                                         Verizon Technology Change Control
White Plains, NY
 914 644-2184
                          This document describes the process for managing changes to technical requirements for product development
                           and enhancements originally defined in existing contracts with external suppliers. The process applies only to
                             those changes that have an impact on other departments and have significant cost, schedule, and system
                          impacts. Minor changes and adjustments can be handled and documented informally. Projects which fall under
                            another formal, documented Change Control process managed by another organization (e.g., LOB or PMO)
                               should adhere to that process. Project Manager should retain all documents referenced in this process.

                 Changes may originate from customers, LOB's,
                 suppliers, or internal to VTO. This may take the           A technical change is proposed by
                 form of email, letter, phone call, etc. This                      supplier or Verizon.
                 process should also be used when suppliers
                 notify us that a feature or critical milestone will
                 be missed.

                                                                            ECR Form Part A is completed by                         Change Request
                                                                             VTO employee - approved by                               (ECR) Form
All ECRs and ECR-IAs are to                                                   Director or Designated VTO
be retained in Project File by
Project Manager and retained                                                        Project Manager
for one year.

                                                                          ECR Form electronicaly distributed to
                                 ECR Form
                                                                           designated recipients for VZ impact

                                                                                                                       11 12 1
                                                                                                                    10         2
                                                                                                                    9           3

                                                                                Recipients provide VZ Impact         8
                                                                                                                       7 6 5

ECR-IA May need to be distributed non-electronically to                         Assessments - Within1 Week
                                                                                                                              One weeks is the default standard.
Suppliers. If suppliers have their own Impact
                                                                                                                              Urgency may dictate other
Assessment form. it may be used if the same
                                                                                                                              specified targets.
information is gathered.
                                                                                 Completed ECR Form and
                                                                                  VZ Impact Assessments
                                                                                reviewed by VTO originator.

                                                                                                                            VTO Originator
                                                                                         Proceed with                       notifies change
                                                                                           change?             No        proposer and closes
                                                                                                                         out Change Request.

                                                                                    Project Manager and
       Other stakeholders may include Labs VP(s), other Labs
                   organizations, LOBs, PMOs, Sourcing, etc.                       Director Review ECR
                                                                                    to Determine if other
                                                                                  stakeholders need to be


                                                                                  Decision Made on ECR

                                                            Accepted                   ECR Rejected                       ECR Sent Back for
                                                      (With Changes or as is)                                                more info

                                                                  1       (go to page 2)

                                                                                               Page 1 of 2
                                                      Verizon Technology Change Control
Process Owner:
Brendan Swords
White Plains, NY
 914 644-2184
                                                                                                     1         (continued from page 1)

Depending on circumstances, Part B of the ECR may take                                   ECR Form Part B - Impact                 ECR Form
different forms - a separate document, or a memo. In a ny                               Analysis and Vendor Proposal               Part B
event it must be documented.                                                                   sent to Supplier

                                                                           11 12 1
                                                                                            Supplier Response to
                                                                         8         4
                                                                                           ECR Form Part B - two
                                                                                            weeks or as specified
                                                                            7 6 5

                                                                        Supplier Response to ECR Form Part B -
                                    ECR Form                                Reviewed by Project Manager and
                                     Part C                              Director - Covered with Cross functional
                                                                        team and/or Change Review Committeeif

                                              Vendor Proposal                                Vendor Proposal                                    ECR Sent Back to
                                                                                            Requires significant           Impact Analysis
                                                Accepted                                                                                       vendor for for revised
                                            (With Changes or as is)                              contract                 Vendor Proposal
                                                                                                                                                 Impact analysis/
                                             within existing contract
                                                                                               amendmant.                   unacceptable.
                                                   provisions.                                                                                      proposal

                                             Sourcing amends                                     Contract
                                             contract or SOW                                    Negotiation
                                               as required                                      by Sourcing

                                                                                                                                                    Escalate to VTO Executive Team
                                                                                                                         Escalate or abandon
                                                                                                 Successful               Change Request.
                                                                                                Negotiation?             ECR Form updated
                                                                                                                            or closed out.
                                                                                               VTO Project
                                                                                                                            ECR Form
                                                                                             Manager Updates                                        ECR Form
                                                                                                                             Part D
                                                                                              ECR form. NER                                          Part D
                                                                                               Updated as


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