2400 South Ogden
Denver, Co 80210
Sales / Sales Management, Marketing, Advertising, Recruiting…
Call Center Supervisor Customer Solutions Group, Denver, CO
Promoted to Sales Supervisor after four months of leading office in sales and
technical support for the “Homestead” campaign – a company offering a “Build-it-
Yourself “ Website and E-commerce solution for small businesses.
Managed the “Hirewatch” campaign- an instant, online, national background
screening service offered to businesses at a monthly rate. Raised sales margins by
Call monitoring, analyzing marketing reports, supervision, disciplinary reports,
coaching, training, script creation and modifications, sales verifications, time zone
and lead segment management. Troubleshooting Windows NT & Server 2003,
VPN’s and Microsoft Access Applications. Currently managing the Homestead
Call Center Supervisor Mainstream Marketing, Boulder, CO
Promoted to a supervisory position after repeatedly leading office in monthly lead
generation in business to business and consumer sales.
Numerous awards for excellence, production, and employee of the month.
Supervised, trained, coached and recruited over 60 agents.
Utilized Noble monitoring systems, UNIX, Linux, and Windows NT.
Collaborated with management instituting policies, wage administration,
performance appraisals, and compiling and analyzing production data.
Lead Collection Agent First Credit Corporation, Boulder, CO
Promoted to lead Agent after leading office in collections for several months.
Supervised, coached and delegated duties to 20 collection agents.
Reconciled accounts, negotiated payments, processed credit information.
Office Manager Longmont Machining, Longmont, CO
Accounts payable/receivable, inventory control, database management, payroll,
shipping and receiving, sales, word processing, and phones.
Collaborated directly with the owner maintaining business relationships, fiscal
responsibility and payment schedules.
Excellent references available
Community College of Denver / Adams State College, CO / Front Range Community
College, CO / Bent County Technical School, CO / Colorado Mountain College, CO
and Tinsley Vocational School, CO.
Completed a Computer Networking Program (Front Range Com.College).
Completed an electronics program (Bent County Vocational). Emphasis in Business,
Communication, Psychology, Spanish, and Computer applications