How to Develop a Qualitative Research Budget

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					                                       Qualitative Research Report      Page 1 of 91




Report of Qualitative Research about a
                  Citizens Budget

                         Prepared for:
                     Office of the Mayor
               City of Sheboygan, Wisconsin




                          Prepared by:
                Applied Ph.D. Research, LLC

   Dr. Jack Westfall, Principal Investigator; David Gallianetti,
            Mary Lynn Donohue, and Maeve Quinn
                        October 11, 2005




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                                 Executive Summary


Mayor Perez wanted to better identify and understand current issues surrounding
the city’s budget from the viewpoint of citizens throughout the community, not just
a select few. Therefore, the Mayor commissioned a group of volunteers to design
and conduct a series of listening sessions in each of the city’s 16 wards.
Furthermore, the volunteers would gather input through surveys and other
correspondence. Additionally, the Mayor wanted the volunteers to analyze and
report the findings to the Mayor’s Office and the public.


There were no costs to the city for conducting the listening sessions, on-line
surveys or hard copy surveys. The volunteers used their time and resources to
conduct the listening sessions and surveys. The volunteers included Dr. Jack
Westfall (principle investigator), David Gallianetti, Mary Lynn Donohue, and
Maeve Quinn. Susan Hart and Mary Rajer from the Mayor’s office assisted the
volunteers in their work.


The two on-line surveys - - one for citizens and the other for city employees - -
were available through the city’s web site (www.ci.sheboygan.wi.us), and hard
copies were made available at the listening sessions and at various other locations.
The employee survey was password protected while the citizens survey was not.
There was no evidence of duplicate surveys for either.


All listening sessions, on-line surveys and hard copy surveys addressed the
following essential questions.


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   • Question 1: What do you think are the most important issues facing our city
      and neighborhoods?
   • Question 2: What do you think IS working very well with our city
      government and in our neighborhoods? OR What could the City’s
      Leadership and / or departments do MORE OF or DO DIFFERENTLY to
      positively impact your department and city government?
   • Question 3: What do you think IS NOT working very well with our city
      government and in our neighborhoods? OR What could the City’s
      Leadership and / or departments do LESS OF or REDUCE to positively
      impact your department and city government?
   • Question 4: What other issues concern you at this time?


As a prompt or focus for the listening sessions and surveys, the following tables
were presented.




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Table 2

                     City of Sheboygan Original Budgets for
                               Major Departments
          12000000
                                                                                Police

          10000000
                                                                                Public
          8000000                                                               Works

                                                                                Fire
          6000000

          4000000                                                               Library


          2000000                                                               Parks

                 0
                     1996    1998    2000        2002           2004

Table 3

                        GENERAL FUND EXPENDITURES
                          AND REVENUES 2001-2005

                33,500,000
                                     Operating Expenditures
                33,000,000           Operating Revenues
                32,500,000

                32,000,000
                31,500,000

                31,000,000

                30,500,000
                30,000,000

                29,500,000
                29,000,000

                28,500,000
                              2001   2002       2003          2004     2005




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Table 4

                         CITY OF SHEBOYGAN DEBT 1977-2004

          70,000,000
          60,000,000
          50,000,000
          40,000,000
          30,000,000
          20,000,000
          10,000,000
                  0
                       1977 1980 1983 1986 1989 1992 1995 1998 2001 2004


Table 5

                          2005 General Fund Appropriations



                         ADMINISTRATIVE   Contingency
                           66 employees       1%
                               17%
                                                             POLICE 113
                                                              employees
                                                                32%
                  PARKS & SENIOR
                    CENTER 35
                     employees
                        9%




                          PUBLIC WORKS
                           77 employees                  FIRE 76 employees
                               21%                             20%




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Table 6

                        2005 General Fund Revenues
                                 Charges for    Interest on
                                  Services     Investments
                                    1%              1% Fund Equity
            Licenses & Permits
                   2%                                       Applied
                                                              3%
          Fines and Forfeits
                 2%

                                                           State Revenue
                Payments in Lieu                                47%
                   of Taxes
                      3%

                            Tax Levy for
                           General Fund
                               41%




Table 7

          2004 CITY TAX LEVY FOR 2005 BUDGET

                                         TRANSIT FUND
                                             3%

            DEBT SERVICE FUND
                   15%




                LIBRARY FUND
                     14%
                                                           GENERAL FUND
                                                               68%




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There were approximately 370 attendees across all listening sessions that provided
935 recorded comments. There were 35 completed web-surveys and about ???
completed hard copy surveys. Field notes from the listening sessions were
combined with survey responses and other correspondence. All responses and
comments were used for the analysis of these comments. The transcript of field
notes and other responses are included at the end of this report.


The city’s budget of approximately $33M represents dozens of functional areas,
departments and approximately ??? employees. However, the city’s finance
department clusters these into ten budget area groups, see Table 1. Summary
variables (quantitative measures) by budget area are listed in Table 2. These are
followed by a listing of the summary variables (perceived measures) by budget
area.


Table 1
Budget Areas and Departments per the City Finance Department
Budget Areas              Departments
Public safety            fire, inspection, police
Public works             streets, sanitation, snow removal, traffic
General government
Internal operations      vehicle, insurance, IS
Culture, recreation &    parks, senior center
seniors
Health & human services  environmental health, cemetery
City development
Special                   tourism, TV, Harbor
City enterprise           water, waste, storm, boat, redevelopment
Coop. levy               library, transit, capital, TIFs, debt services, trust,
                         agency


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Table 2
Summary Variables by Budget Areas (quantitative measures)
  Budget       Public      Public     General &       Cultural,       City         Coop. Levy
  Areas        Safety      Works       Internal      Recreation,    Develop.,
                                                     Seniors &      Special &
                                                       HHS          Enterprise
$ per year
  (2005)

   % of
  budget
  (2005)

    #
Employees
 (2005)




Summary Variables by Budget Areas (perceptual measures)

The following represent the major comment themes when they are listed by budget
area. In other words, major comment themes that addressed public safety are
combined under public safety, while major comment themes that addressed public
works are combined under public works, etc.


Public Safety: Poor condition of properties around the city, Need to decide on
building site for the police station, Do not need additional Police and Fire since we
have great safety now, The fire department staffing is not correct, High costs for
police and fire vehicles, Importance of drug crime prevention, Police and fire
departments are effective but not efficient, Too much money going to new




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buildings for police and fire, Cut the costs for the new fire and police stations, and
City drug enforcement department has problems.


Public Works: Good garbage collection system and services at the drop-off center,
Problems with parking downtown, and terrible condition of streets throughout the
city.


General Government and Internal Operations: Council is not representing the
interests of most citizens, Salaries of city employees are too high, Important to
grow businesses and not put people out of business because of taxes, Decide on
building site for the police station, City employee unions cannot keep putting
burden on taxpayers, Income of average citizen does not increase as much as city
worker income, Many employees in departments are not doing their jobs, High
costs for city vehicles, Need an efficiency system for each city department, Good
job being done by city workers in all departments, Need community involvement
in the budgeting process to make better decisions and changes, Need new methods
of looking at the costs for each department, Need better system for looking at city
positions / jobs, Mayor - - his leadership working very well, Sheboygan is good
community for raising families, Good to have increasing involvement from citizens
with city, Departments heads always think they need more resources to do their
work and need to think about saving money, There are no spending controls on
new projects, Too high of costs to taxpayers for the health portion of city employee
salaries, Too high of costs for services from city staff, Too much money being
spent on new buildings, Poor use of taxes for all citizens in the community, Taxes
go to benefiting just a few citizens, Poor communications from alderpersons /
council to citizens, Media needs to do a better job of reporting to citizens about

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what the council is doing, Council does too much behind the back of its citizens
and the media needs to go after these alderpersons, Poor shared services and costs
between city and county, City council is not working for citizens, Department
heads must do things differently and better use of taxpayer money, Percent income
that citizens have to pay for taxes is too high, Our kids get degrees then go off to
college but don’t return here to work, Better addressing the need of new citizens to
speak English, Need to change old attitudes in the City Council and city
departments that don’t lead to solving problems, Cost of city government in
Sheboygan is too high, Over use of city vehicles by employees, Poor shared
services and costs with towns and county, Towns don’t pay for their share of
services, and Poor efficiency of city departments.


Cultural, Recreation, Seniors, and Heath and Human Services: Importance of
services for the have-nots, Too much / too little money for parks, Good parks
facilities, Park workers not efficient, Solve the water feature problem, and Too
many city employees doing too little work in the parks.


City Development, Special & Enterprise: Too high of a share for taxes go to water
and sewer, and Need for better cooperation between neighborhoods and
businesses.


Cooperative Levy: Public should look at the importance of the current city debt
and its negative impact on the future, Bus services are not correct, Good use of
taxes that are spent on transit, Quality library system, Buses need to charge for
services to towns, and City has big problems with TIFs and Blue Harbor.



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Summary Variables by Essential Questions


The following represent the major comment themes when they are listed by
essential questions. For the most part, these major comment themes address the
essential questions. However, since these comments are taken directly from the
field notes they address issues outside the essential questions.


In other words, respondents did not necessarily respond to the essential question
but simply spoke their minds when they wanted to. In some cases, the field notes
reflect no essential questions, since respondents simply spoke on any topic as they
were moved to speak.


Most important issues: Poor condition of properties around the city, Decide on
building site for the police station, Public safety is not currently affordable, Too
high a share of taxes that go to water, The fire department staffing too high / too
low, Importance of services for the have-nots, Council is not representing the
interests of most citizens, Salaries of city employees are too high, High costs for
police, fire and other city vehicles, Grow businesses and not put people out of
business because of taxes, Drug crime prevention, City employee unions cannot
keep putting burden on taxpayers, Income of average citizen does not increase as
much as city worker income, Employees in departments not doing their jobs, Need
an efficiency system for each city departments, City debt and negative impact on
the future, Need efficient management spending, Too much / too little money for
parks, Change / don’t change bus services




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Strengths, continue doing: Good job being done by city workers in all
departments, Need community involvement in the budgeting process to make
better decisions and changes, Need new methods of looking at the costs for each
department, Need better system for looking at city positions / jobs, Good school
system, Good use of taxes that are spent on transit, Mayor - - his leadership
working well, Quality library system, Effective fire department, Sheboygan is good
community for families, Good to have increasing involvement from citizens with
council, Good services at drop-off center and garbage collection system, Good
parks facilities, Good parking


Weaknesses, need changing: Departments heads always think they need more
resources to do their work and need to think about saving money, No spending
controls on new projects, Too high of costs to taxpayers for the health portion of
city employee salaries, Too high of costs for services from city staff, Police and
fire departments are effective but not efficient, Buses need to change / charge for
services to towns, Too much money being spent on new buildings, Park workers
not efficient, Poor use of taxes for all the community, Too much money going to
new buildings for police and schools, Poor communications from alderpersons /
council to citizens, Poor shared services and costs between city and county, City
council is not working for citizens, Department heads must do things differently,
better use of taxpayer money, Taxes are too high, Percent income that citizens have
to pay for taxes is too high, Problems with parking downtown


Additional concerns that need addressing: Our kids get degrees then go off to
college but don’t return here to work, Better cooperation between neighborhoods
and businesses, Better addressing the need of new citizens to speak English,

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Changing old attitudes in the council and city departments that don’t lead to
solving problems, Solve the water feature problem, Cut the costs for the new fire
and police stations, Cost of city government in Sheboygan is too high, City drug
enforcement department has problems, Over use of city vehicles by employees,
Poor shared services and costs with towns and county, Too many workers doing
little in the parks, City has big problems with TIFs and Blue Harbor , Towns don’t
pay for their share of services, Efficiency of city departments


While the qualitative findings from the listening sessions and survey inputs help to
identify issues, the nature of qualitative research (text, comments, transcripts, etc.)
does not allow for the prioritization of these findings. Qualitative research is at the
nominal level and cannot be prioritized.


Therefore, the volunteers recommend the Mayor draft and send out or make
available a survey to the entire city, a census of the households. Results from the
survey could be generalized for the entire city, again, which is not possible with
listening sessions, interviews, focus groups and other types of qualitative research.
Finally, results from a community-wide survey could be used in many ways; for
example, they could be used to enhance, add or reduce budget areas based on
citizen prioritization.




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                                                 Table of Contents


                                                                                                                    Page
Background ............................................................................................                15
Methods ..................................................................................................             15
Summary Themes ..................................................................................                      17
Analysis of Themes by Question ............................................................                            19
Surface Issues / Content Analysis ..........................................................                           35
Analysis of Surface Issues by Question ................................................                                36
Appendix ...............................................................................................               44




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Background

Mayor Perez wanted to better identify and understand current issues surrounding the city’s budget from
the viewpoint of citizens from throughout the community, not just a select few. Therefore, the Mayor
commissioned a group of volunteers to design and conduct a series of listening sessions in each of the
city’s 16 wards. Furthermore, the volunteers gathered input through surveys and other correspondence.
Additionally, the Mayor wanted the volunteers to analyze and report the findings to the Mayor’s Office
and the public.

There were no costs for the city in conducting the listening sessions, on-line surveys or hard copy
surveys. The volunteers used their time and resources to conduct the listening sessions and surveys. The
volunteers included Dr. Jack Westfall, Mary Lynn Donohue, David Gallienttii, and Maeve Quinn. Susan
Hart from the Mayor’s office assisted the volunteers in their work.

The on-line surveys for citizens and city employees were available through the city’s web site
(www.ci.sheboygan.wi.us), and hard copies were made available at the listening sessions and at various
other locations.

All listening sessions, on-line surveys and hard copy surveys addressed the following essential questions.
    • Question 1: What do you think are the most important issues facing our city and neighborhoods?
    • Question 2: What do you think IS working very well with our city government and in our
         neighborhoods? OR What could the City’s Leadership and / or departments do MORE OF or DO
         DIFFERENTLY to positively impact your department and city government?
    • Question 3: What do you think IS NOT working very well with our city government and in our
         neighborhoods? OR What could the City’s Leadership and / or departments do LESS OF or
         REDUCE to positively impact your department and city government?
    • Question 4: What other issues concern you at this time?

Please note that exploratory / qualitative data and findings should not be generalized for any given
population. In other words, these findings represent only the participants in the interviews, focus groups
or on-line surveys. On the other hand, a survey distributed to a representative sample can be used to
generalize information for making policy decisions that reflect the entire city.

There were approximately 370 attendees across all listening sessions that provided 935 recorded
comments. There were 35 completed web-surveys and ?? completed hard copy surveys. Field notes from
the listening sessions were combined with survey responses and other correspondence. All responses and
comments were used for the analysis of these comments. The transcript of field notes and other responses
are included at the end of this report.


Methods

A comprehensive method for analyzing text is using a hierarchy of tools for conducting the content
analysis (Anfara, Brown, and Mangione, 2002). It encompasses a five-step process beginning with a
transcript of the dataset (text from publications, field notes from in-depth interviews, or focus groups, or




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open-ended survey responses, etc.). The next step involves reviewing the text and identifying words with
syntactic meaning, semantic meaning and frequent usage (a count of meaningful words).

Third is a surface content analysis identifying categories of similar comments. This type of analysis is
frequently conducted one of two ways; either the traditional approach of using a predetermined coding
table and having three analyst code each response, then comparing the results for inter-rater reliability.
Or, using inductive text analysis software, which allows surface categories to emerge based on their
statistical usage and relationships in the text.

The fourth stage involves conducting a factor analysis on the list of key word combinations or categories
to determine how these categories relate one to another. The analysis results in groupings of words that
represent the main topics of discussion. These are then compared with the transcript to find appropriate
examples of the themes.

Comparative studies of traditional and inductive software analysis across numerous doctoral dissertations
have shown the inductive software produces valid and reliable categories highly correlated to traditional
content analysis, as well as providing latent variables not evident in traditional analysis of text.

This analysis used text analysis software based on frequency and linguistic algorithms. Below is a listing
of steps, which provided the overall meaning to the open-ended survey responses. The discussion is
presented in reverse chronological order.

Step 1: Transcript of comments
Step 2: Review, clean and format text for analysis
Step 3: Surface issues / content analysis (identify Key Category Terms)
Step 4: Summary themes (factor analysis of Key Category Terms)
Step 5: Distribute themes to major operational areas (Themes by Budget Areas)

Anfara, V.A., Brown, K.M., & Mangione, T.L. (2002). Qualitative analysis on stage: Making the research
        process more public. Educational Researcher, 31(7), 28-38.




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Summary Themes
The summary theme variables are listed below. These are the overall themes common across the various
groups and responses. These themes could become scaled questions in a quantitative survey. Then, the
survey findings could be generalized over the entire population of interest.




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Table 4
Summary Variables by Questions
      Importance             Strengths                                         Weaknesses                         Other Concerns
•   Poor condition of properties    •   Good job being done by          •   Departments heads always         •   Our kids get degrees, go off
    around the city (inspection)        city workers in all                 think they need more                 to college but don’t return
•   Decide on building site for         departments (general)               resources to do their work,          here to work
    the police station (police)     •   Need community                      need efficiency (general –       •   Better cooperation between
•   Public safety is not                involvement in the                  finance)                             neighborhoods and
    currently affordable (police,       budgeting process to make       •   No spending controls on              businesses
    fire and inspection)                decisions and changes               new projects                     •   Better addressing the need
•   Too high a share of taxes           (general – finance)             •   Too high of costs to                 of new citizens to speak
    that go to water (water) and    •   Need new methods of                 taxpayers for the health             English
    schools (external to budget)        looking at the costs for each       portion of city employee         •   Changing old attitudes in
•   The fire department staffing        department (general –               salaries                             the council and city
    too high / too low (fire)           finance)                        •   Too high of costs for                departments that don’t lead
•   Services for the have-nots      •   Need better system for              services from city staff             to solving problems
    (general)                           looking at city positions /     •   Police and fire departments      •   Solve the water feature
•   Council not representing the        jobs (general)                      are effective but not                problem
    citizens (general)              •   Good school system                  efficient                        •   Cut the costs for the new
•   Salaries of city employees          (external to budget)            •   Buses need to change /               fire and police stations
    to high (general)               •   Good use of taxes that are          charge for services to towns     •   Cost of city government in
•   High costs for police, fire         spent on transit                •   Too much money being                 Sheboygan is too high
    and other city vehicles         •   Mayor, his leadership               spent on new buildings           •   City drug enforcement
    (police and fire)                   working well                    •   Park workers not efficient           department has problems
•   Grow businesses, don’t put      •   Quality library system          •   Poor use of taxes for all the    •   Over use of city vehicles by
    people out of business          •   Effective fire department           community                            employees
    because of taxes (council)      •   Sheboygan is good               •   Too much money going to          •   Poor shared services and
•   Drug crime prevention               community for families              new buildings for police             costs with towns and county
    (police)                        •   Good to have increasing             and schools                      •   Too many workers doing
•   City employee unions                involvement from citizens       •   Poor communications from             little in the parks
    cannot keep putting burden          with council                        alderpersons / council to        •   City has big problems with
    on taxpayers (general)          •   Good services at drop-off           citizens                             TIFs and Blue Harbor
•   Income of average citizen           center and garbage              •   Poor shared services and         •   Towns don’t pay for their
    does not increase as much           collection system                   costs between city and               share of services
    as city worker income           •   Good parks facilities               county                           •   Efficiency of city
    (general)                       •   Good parking                    •   City council is not working          departments
•   Employees in departments                                            •   Department heads must do
    not doing their jobs                                                    things differently, better use
    (general)                                                               of taxpayer money
•   Need an efficiency system                                           •   Taxes are too high
    for each city departments                                           •   Percent income that citizens
    (general)                                                               have to pay for taxes is too
•   City debt and negative                                                  high
    impact on the future                                                •   Problems with parking
    (general)                                                               downtown
•   Need efficient management
    spending (general)
•   Too much / too little money
    for parks (public works)
•   Change / don’t change bus
    services


The following section of this report details the analysis of the summary theme variables by question.




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Analysis of Summary Themes by Question
Question 1: What do you think are the most important issues facing our city and neighborhood?

The total variance explained from the factor analysis of the key category terms was approximately 61%.
A threshold of approximately 50% is most likely adequate for the analysis of text categories. This means
that when approximately 50% or more of the total variance is explained there can be reasonable reliance
on the factors as representing the underlying concepts. Nineteen (19) factors emerged from the analysis of
the surface category terms, see page 36 for details of the categories.

Important factors were:
   1. Poor condition of properties around the city
   2. Decide on building site for the police station
   3. Public safety is not currently affordable
   4. Too high a share of taxes that go to water (water) and schools
   5. The fire department staffing too high / too low
   6. Services for the have-nots
   7. Council not representing the citizens
   8. Salaries of city employees to high
   9. High costs for police, fire and other city vehicles
   10. Grow businesses, don’t put people out of business because of taxes
   11. Drug crime prevention
   12. City employee unions cannot keep putting burden on taxpayers
   13. Income of average citizen does not increase as much as city worker income
   14. Employees in departments not doing their jobs
   15. Need an efficiency system for each city departments
   16. City debt and negative impact on the future
   17. Need efficient management spending
   18. Too much / too little money for parks
   19. Change / don’t change bus services




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Table 5
Total Variance Explained
Component              Initial Eigenvalues              Rotation Sums of Squared Loadings
             Total   % of Variance    Cumulative %     Total   % of Variance   Cumulative %
1            2.316           5.790             5.790   1.758          4.395           4.395
2            1.878           4.696            10.486   1.609          4.022           8.417
3            1.713           4.282            14.768   1.545          3.863          12.279
4            1.570           3.925            18.693   1.526          3.816          16.096
5            1.493           3.733            22.427   1.467          3.667          19.762
6            1.457           3.643            26.070   1.429          3.574          23.336
7            1.401           3.503            29.573   1.369          3.422          26.757
8            1.375           3.438            33.010   1.354          3.386          30.143
9            1.304           3.261            36.271   1.354          3.385          33.528
10           1.294           3.236            39.507   1.342          3.355          36.883
11           1.282           3.206            42.713   1.322          3.304          40.188
12           1.176           2.941            45.654   1.318          3.294          43.482
13           1.153           2.882            48.535   1.307          3.266          46.748
14           1.089           2.722            51.258   1.243          3.109          49.857
15           1.055           2.638            53.896   1.233          3.083          52.940
16           1.028           2.570            56.466   1.208          3.019          55.959
17           1.016           2.540            59.006   1.157          2.892          58.850
18           1.000           2.500            61.506   1.062          2.656          61.506
19            .959           2.397            63.903
40            .458           1.145           100.000
Extraction Method: Principal Component Analysis.
Rotation Method: Equamax with Kaiser Normalization.
Rotation converged in 23 iterations.




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Table 6A (factors 1-9)
Rotated Component Matrix
Factor         1      2      3      4      5      6      7       8      9
Yards         .707
Site          .673
Buildings     .550
Properties           .738
Community            .661
Safety               .486
Schools                     .670
Share                       .638
Water                       .506
Tax                         .488
Departments                        .794
Fire                               .783
Nots                                      .786
Services                                  .661
Council                                          .807
Citizens                                         .684
Salaries                                                .746
City                                                    .472
Station                                                         .630
Cars                                                            .614
Cost
Business                                                               .685
People                                                                 .664




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Table 6B (factors 10-18)
Rotated Component Matrix
Factor       10     11     12     13     14     15     16       17     18
Crime        .740
Drugs        .713
Union               .813
Workers                    .701
Income                     .668
Dept                              .799
Folks                             .588
Jobs                              .476
Work                                     .679
System                                   .602
Debt                                            .790
Time                                            .561
Spending                                               .815
Management                                             .455
Parks                                                           .769
Money                                                          -.478
Buses                                                                  .925




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Question 2: What do you think IS working very well with our city government and in our
neighborhoods? What could the City’s Leadership and / or departments do MORE OF or DO
DIFFERENTLY to positively impact your department and city government?

The total variance explained from the factor analysis of the key category terms was approximately 65%.
A threshold of approximately 50% is most likely adequate for the analysis of text categories. This means
that when approximately 50.0% or more of the total variance is explained there can be reasonable reliance
on the factors as representing the underlying concepts. Fourteen (14) factors emerged from the analysis of
the key category terms, see page 38 for details of the categories.

These positive factors were:
   1. Good job being done by city workers in all departments
   2. Need community involvement in the budgeting process to make decisions and changes
   3. Need new methods of looking at the costs for each department
   4. Need better system for looking at city positions / jobs
   5. Good school system
   6. Good use of taxes that are spent on transit
   7. Mayor, his leadership working well
   8. Quality library system
   9. Effective fire department
   10. Sheboygan is good community for families
   11. Good to have increasing involvement from citizens with council
   12. Good services at drop-off center and garbage collection system
   13. Good parks facilities
   14. Good parking




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Table 5
Total Variance Explained
Component              Initial Eigenvalues              Rotation Sums of Squared Loadings
             Total   % of Variance    Cumulative %     Total   % of Variance   Cumulative %
1            4.708          11.209            11.209   2.232          5.313           5.313
2            2.416           5.752            16.961   2.219          5.283          10.596
3            2.382           5.672            22.633   2.153          5.127          15.723
4            2.055           4.893            27.525   2.088          4.971          20.695
5            1.763           4.198            31.723   1.857          4.421          25.116
6            1.720           4.095            35.818   1.792          4.267          29.383
7            1.463           3.483            39.301   1.702          4.053          33.437
8            1.411           3.360            42.661   1.700          4.048          37.485
9            1.352           3.220            45.880   1.649          3.925          41.410
10           1.264           3.010            48.891   1.573          3.746          45.156
11           1.250           2.976            51.866   1.566          3.729          48.885
12           1.200           2.857            54.724   1.477          3.516          52.401
13           1.174           2.795            57.518   1.383          3.293          55.694
14           1.150           2.738            60.256   1.356          3.228          58.922
15           1.083           2.578            62.834   1.329          3.165          62.088
16           1.008           2.401            65.235   1.322          3.147          65.235
17            .990           2.357            67.592
42            .087            .208           100.000
Extraction Method: Principal Component Analysis.
Rotation Method: Equamax with Kaiser Normalization.
Rotation converged in 21 iterations.




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Table A (factors 1-8)
Rotated Component Matrix
Factor        1      2      3      4      5      6      7      8
Workers      .813
Department   .681
Job          .535
Decisions           .725
Change              .663
Process             .570
Method                     .790
Looks                      .771
Cost                       .547
Position                          .762
Person                            .667
Bus                               .635
Equipment                                .760
Schools                                  .498
Time
Work
Transit                                         .806
Tax                                             .661
Money                                           .494
Area                                                   .718
Leaders                                                .620
City
Pay                                                           .672
Depts.                                                        .629
Library                                                       .596




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Table B (factors 9-16)
Rotated Component Matrix
Factor        9     10     11     12     13     14     15      16
Fire         .788
Agencies     .775
Family              .788
Sheboygan                  .700
Community                  .687
Good
Citizens                          .771
Council                           .676
Center                                   .786
Excellent                                .550
Services
System                                          .808
Garbage                                         .499
Parks                                                  .716
Facilities
Parking                                                       .753
People                                                        .686




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Question 3: What do you think IS NOT working very well with our city government and in our
neighborhoods? What could the City’s Leadership and / or departments do LESS OF or CUT to
positively impact your department and city government?

The total variance explained from the factor analysis of the key category terms was approximately 62%.
A threshold of approximately 50% is most likely adequate for the analysis of text categories. This means
that when approximately 50.0% or more of the total variance is explained there can be reasonable reliance
on the factors as representing the underlying concepts. Seventeen (17) factors emerged from the analysis
of the key category terms, see page 40 for details of the categories.

These negative factors were:
   1. Departments heads always think they need more resources to do their work, need efficiency
   2. No spending controls on new projects
   3. Too high of costs to taxpayers for the health portion of city employee salaries
   4. Too high of costs for services from city staff
   5. Police and fire departments are effective but not efficient
   6. Buses need to change / charge for services to towns
   7. Too much money being spent on new buildings
   8. Park workers not efficient
   9. Poor use of taxes for all the community
   10. Too much money going to new buildings for police and schools
   11. Poor communications from alderpersons / council to citizens
   12. Poor shared services and costs between city and county
   13. City council is not working
   14. Department heads must do things differently, better use of taxpayer money
   15. Taxes are too high
   16. Percent income that citizens have to pay for taxes is too high
   17. Problems with parking downtown




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Table
Total Variance Explained
Component              Initial Eigenvalues              Rotation Sums of Squared Loadings
             Total   % of Variance    Cumulative %     Total   % of Variance   Cumulative %
1            3.423           8.151             8.151   1.991          4.741           4.741
2            1.962           4.671            12.821   1.809          4.307           9.048
3            1.684           4.010            16.831   1.744          4.151          13.200
4            1.599           3.808            20.638   1.688          4.020          17.219
5            1.572           3.743            24.382   1.525          3.631          20.850
6            1.521           3.621            28.003   1.513          3.602          24.452
7            1.492           3.552            31.555   1.494          3.558          28.009
8            1.404           3.343            34.897   1.452          3.458          31.467
9            1.360           3.238            38.135   1.394          3.320          34.787
10           1.306           3.109            41.244   1.383          3.294          38.081
11           1.259           2.998            44.243   1.367          3.254          41.335
12           1.183           2.818            47.060   1.364          3.247          44.583
13           1.150           2.737            49.798   1.326          3.158          47.741
14           1.095           2.606            52.404   1.311          3.121          50.861
15           1.062           2.530            54.933   1.275          3.035          53.896
16           1.033           2.459            57.392   1.257          2.994          56.890
17           1.027           2.446            59.838   1.149          2.737          59.626
18           1.018           2.424            62.262   1.107          2.636          62.262
19            .989           2.355            64.617
42            .311            .741           100.000
Extraction Method: Principal Component Analysis.
Rotation Method: Equamax with Kaiser Normalization.
Rotation converged in 42 iterations.




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Table A (factors 1-9)
Rotated Component Matrix
Factor        1      2      3      4      5      6      7        8      9
Work         .721
Department   .575
Resources    .529
Need         .453
Projects            .793
List                .642
Health                     .803
Salaries                   .753
Contract                   .458
Staff                             .642
Services                          .598
Cost                              .558
Fire                                     .802
Police                                   .598
Buses                                           .727
Bus                                             .716
Town
Spending                                               .779
Building                                               .598
Money                                                  .483
Too much
Parks                                                           .824
Workers                                                         .568
Community                                                              .807
Sheboygan




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Table B (factors 10-18)
Rotated Component Matrix
Factor           10     11     12     13     14     15     16      17    18
Station          .724
Schools          .693
Citizens                .705
Council                 .600
Alderpersons            .521
People                         .719
City                           .597
County
Officers
Leaders                               .809
Head                                         .773
Administration                               .568
Tax                                                 .795
Percentage                                                 .778
Folks                                                      .460
Depts.                                                            .834
Parking                                                                  .703




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Question 4: What other issues concern you at this time?

The total variance explained from the factor analysis of the key category terms was approximately 69%.
A threshold of approximately 50% is most likely adequate for the analysis of text categories. This means
that when approximately 50.0% or more of the total variance is explained there can be reasonable reliance
on the factors as representing the underlying concepts. Fourteen (14) factors emerged from the analysis of
the key category terms, see page 42 for details of the categories.

Additional exploratory concerns were:
   1. Our kids get degrees, go off to college but don’t return here to work
   2. Better cooperation between neighborhoods and businesses
   3. Better addressing the need of new citizens to speak English
   4. Changing old attitudes in the council and city departments that don’t lead to solving problems
   5. Solve the water feature problem
   6. Cut the costs for the new fire and police stations
   7. Cost of city government in Sheboygan is too high
   8. City drug enforcement department has problems
   9. Over use of city vehicles by employees
   10. Poor shared services and costs with towns and county
   11. Too many workers doing little in the parks
   12. City has big problems with TIFs and Blue Harbor
   13. Towns don’t pay for their share of services
   14. Efficiency of city departments




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Table
Total Variance Explained
Component              Initial Eigenvalues              Rotation Sums of Squared Loadings
             Total   % of Variance    Cumulative %     Total   % of Variance   Cumulative %
1            4.909          12.271            12.271   3.040          7.601           7.601
2            2.828           7.069            19.341   2.686          6.716          14.317
3            2.348           5.871            25.212   2.576          6.441          20.758
4            2.113           5.282            30.493   2.570          6.425          27.182
5            1.857           4.643            35.137   1.960          4.899          32.082
6            1.578           3.944            39.081   1.583          3.958          36.040
7            1.541           3.853            42.934   1.515          3.788          39.828
8            1.476           3.691            46.625   1.505          3.762          43.590
9            1.346           3.365            49.990   1.504          3.760          47.350
10           1.280           3.199            53.189   1.360          3.400          50.750
11           1.196           2.989            56.178   1.360          3.399          54.149
12           1.141           2.853            59.031   1.357          3.393          57.542
13           1.127           2.818            61.849   1.292          3.229          60.771
14           1.073           2.683            64.532   1.244          3.111          63.882
15           1.058           2.646            67.177   1.243          3.108          66.989
16           1.009           2.521            69.699   1.084          2.709          69.699
17            .933           2.333            72.032
40            .028            .070           100.000
Extraction Method: Principal Component Analysis.
Rotation Method: Equamax with Kaiser Normalization.
Rotation converged in 10 iterations.




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Table A (factors 1-8)
Rotated Component Matrix
Factor           1      2      3      4      5      6      7       8
Degree          .845
Schools         .783
Kids            .779
Work            .589
Owners                 .778
Neighborhoods          .775
Call                   .690
Sheboygan              .629
Business               .576
English                       .918
Students                      .701
Departments                   .572
People                        .499
Standards
Tax
Education                            .702
Attitude                             .700
Press                                .640
Activities                                  .808
Plan                                        .727
Feature                                     .677
Policemen                                          .806
Building                                           .705
Fire                                               .607
Living                                                    .852
Expenditures                                              .789
Enforcement                                                       .816
Drugs                                                             .678




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Table B (factors 9-16)
Rotated Component Matrix
Factor         9     10     11     12     13     14     15      16
Employees     .784
Car           .654
Share                .848
Services                    .805
Folks                       .705
Parks                              .891
Blue harbor                               .813
City                                      .602
TIF                                              .835
Wage                                             .636
Town                                                    .848
Depts.                                                          .913




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Surface Issues / Content Analysis
The surface content analysis was conducted, in part, using software (SPSS Text Analyst) which is
designed for the semantic and syntax analysis of text. The software uses a series of algorithms as filters to
produce valid and reliable categories of the subject text. These algorithms include a dictionary of aliases
(an enhanced list of synonyms), a dictionary of omitted words (e.g., at, by, etc.), an analysis of paired-
words and usage (Jacquard analysis), a cluster analysis and semantic differential scaling. The outputs
from the algorithms are an optimal number of categories that contain subject(s) and action word(s)
representing the major topics of discussion for a single question or prompt.

The basic nature of open-ended questions is their semi-formal character; therefore, the transitions of
conversation and the topics may stray from the question at hand, as individuals simply write down their
thoughts. In some cases, the responses may even address the opposite of the question at hand, such as
when addressing strengths a respondent might address a weakness or an opportunity. Therefore, any
single response to a question may contain more than one comment addressing more than one category.

Most of the time the categories contain a single subject and action word, while at other times because of
the semi-formal nature of the focus group discussion, the category might contain multiple subjects and
multiple action words. In cases with multiple subjects and action words, the category is not as discrete as
when there is a single subject and action word, but such cases simply reflect the nature of the discussion.
Attempts to partition the category will reduce validity and reliability; therefore, the categories should be
accepted at face value and not subject to further arbitrary partitioning.




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Analysis of Surface Issues by Question
Question 1: What do you think are the most important issues facing our city and neighborhood?

About 513 responses or approximately 86% of all comments were categorized; this is a high percentage
of categorization and shows a consistency in the overall responses. There were 81 miscellaneous
comments; these responses were outliers. There were 41 categories of responses.

Each response could contain more than one category since one response could address more than one
category, which is frequently the case in both formal and informal conversation. In other words,
respondents frequently commented on more than just the immediate question at hand. For example,
frequently respondents will combine both a problem or threat and a perceived solution.




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Table
Key Category Terms
Key Category Term # Terms in Category # Responses in Category
Uncategorized                       0                      81
Departments                        35                      73
City                               37                      66
Tax                                15                      37
Money                              11                      33
Fire                                9                      27
Services                            9                      24
Crime                               4                      20
Cost                                8                      18
People                              8                      17
Salaries                           11                      16
Parks                               3                      14
Station                             7                      11
Spending                            6                      11
Citizens                            5                      11
Folks                               5                      10
Work                                2                      10
Jobs                                2                       9
Council                             3                       9
Drugs                               4                       8
System                              7                       7
Site                                6                       7
Union                               2                       7
Community                           5                       7
Share                               3                       7
Yards                               4                       6
Workers                             5                       6
Buses                               4                       6
Safety                              4                       6
Income                              4                       6
Debt                                4                       6
Business                            4                       6
Dept                                6                       6
Time                                4                       5
Properties                          3                       5
Cars                                4                       5
Water                               4                       5
Management                          2                       4
Nots                                4                       4
Schools                             2                       4
Buildings                           4                       3




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Question 2: What do you think IS working very well with our city government and in our
neighborhoods? What could the City’s Leadership and / or departments do MORE OF or DO
DIFFERENTLY to positively impact your department and city government?

About 533 responses or approximately 89% of all comments were categorized; this is a high percentage
of categorization and shows a consistency in the overall responses. There were 61 miscellaneous
comments; these responses were outliers. There were 43 categories of responses.

Each response could contain more than one category since one response could address more than one
category, which is frequently the case in both formal and informal conversation. In other words,
respondents frequently commented on more than just the immediate question at hand. For example,
frequently respondents will combine both a problem or threat and a perceived solution.




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Table
Key Category Terms
Key Category Term # Terms in Category # Responses in Category
Uncategorized                       0                      61
City                               25                      47
Excellent                           1                      22
Agencies                           11                      22
Job                                 3                      18
Money                              18                      18
Good                                1                      17
Department                         10                      16
Parks                               5                      14
Work                                8                      14
Garbage                             5                      14
Services                            7                      14
Fire                                7                      13
Citizens                            3                      11
Library                             3                      10
Workers                            10                      10
Sheboygan                           2                       9
Cost                                3                       8
Time                                8                       8
Community                           3                       7
Bus                                 7                       7
Schools                             4                       7
Council                             4                       6
People                              3                       6
Tax                                 5                       6
System                              3                       5
Looks                               2                       5
Depts.                              2                       5
Transit                             4                       5
Area                                3                       5
Pay                                 7                       5
Equipment                           5                       4
Person                              5                       4
Facilities                          4                       4
Center                              4                       4
Parking                             3                       4
Decisions                           2                       4
Method                              4                       4
Family                              4                       3
Change                              2                       3
Process                             5                       3
Leaders                             2                       3
Position                            3                       2



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Question 3: What do you think IS NOT working very well with our city government and in our
neighborhoods? What could the City’s Leadership and / or departments do LESS OF or CUT to
positively impact your department and city government?

About 489 responses or approximately 82% of all comments were categorized; this is a high percentage
of categorization and shows a consistency in the overall responses. There were 105 miscellaneous
comments; these responses were outliers. There were 43 categories of responses.

Each response could contain more than one category since one response could address more than one
category, which is frequently the case in both formal and informal conversation. In other words,
respondents frequently commented on more than just the immediate question at hand. For example,
frequently respondents will combine both a problem or threat and a perceived solution.




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Table
Key Category Terms
Key Category Term # Terms in Category # Responses in Category
Uncategorized                       0                     105
City                               39                      60
Money                              23                      40
Police                             13                      36
Fire                               11                      28
Council                             9                      25
too much                            1                      22
Cost                               13                      22
Services                            5                      19
Tax                                10                      18
Need                                1                      17
Salaries                           10                      16
People                              5                      15
Department                          4                      12
Depts.                              3                      10
County                              4                      10
Workers                             7                      10
Spending                            4                      10
Sheboygan                           3                       9
Buses                               5                       9
Work                                7                       9
Leaders                             5                       8
Staff                               4                       7
Folks                               6                       7
Administration                      5                       7
Citizens                            3                       7
Contract                            4                       6
Town                                3                       6
Building                            6                       6
Health                              6                       6
Parking                             4                       6
Parks                               2                       6
Bus                                 6                       6
Schools                             2                       6
Percentage                          3                       6
Head                                3                       6
Alderpersons                        2                       5
Community                           2                       5
Officers                            3                       5
Projects                            3                       4
Resources                           3                       4
Station                             2                       3
List                                3                       2



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Question 4: What other issues concern you at this time?

About 560 responses or approximately 94% of all comments were categorized; this is a high percentage
of categorization and shows a consistency in the overall responses. There were 34 miscellaneous
comments; these responses were outliers. There were 41 categories of responses.

Each response could contain more than one category since one response could address more than one
category, which is frequently the case in both formal and informal conversation. In other words,
respondents frequently commented on more than just the immediate question at hand. For example,
frequently respondents will combine both a problem or threat and a perceived solution.




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Table
Key Category Terms
Key Category Term # Terms in Category # Responses in Category
Uncategorized                       0                      34
City                               24                      32
Policemen                          17                      30
Fire                               11                      21
Standards                           9                      15
Wage                                8                      11
Expenditures                        7                       8
Tax                                 5                       8
Work                                2                       7
Car                                 5                       7
Depts.                              5                       6
Parks                               4                       6
People                              2                       6
Departments                         2                       5
Folks                               4                       5
blue harbor                         3                       5
Town                                2                       4
Drugs                               3                       4
Business                            4                       4
Plan                                3                       4
Building                            3                       4
Sheboygan                           4                       4
Employees                           3                       4
Press                               3                       3
Living                              3                       3
Kids                                2                       3
Share                               3                       3
Attitude                            2                       3
Enforcement                         3                       3
Schools                             4                       3
Services                            3                       3
TIFs                                2                       2
Call                                2                       2
Education                           3                       2
Activities                          2                       2
Students                            2                       2
Feature                             2                       2
Neighborhoods                       2                       2
Degree                              2                       2
Owners                              4                       2
English                             2                       1




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Appendix




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Sample Moderators Guide
Good morning / evening (5-7 minutes, no more)

First, I’d like to thank you for coming here; there is a voluntary sign-in sheet we’re passing
around. We’re here to talk about our neighborhoods and city and how to make them an even
better place for our families. My name is __________ and this is __________ (be
certain to introduce everyone who is with the Mayor). We’re volunteering to help Mayor
Perez conduct these neighborhoods listening sessions and want you to know these sessions
are not costing the taxpayer any money, only your time and our time.

My role as facilitator is simple. I’m going to ask four questions and then listen to what you
have to say. At times, I’ll ask you to explain your comments in more detail. Susan Hart is
taking notes of your comments so we can compile these later and see where we agree and
disagree. If you’re not comfortable making a public comment, please take and complete a
survey at the back of the room, which will be anonymous.

Your role is extremely important and will help shape how the Citizen’s Budget gets done.
As such, we need you to offer your honest opinions about these four questions. Basically,
there are no right or wrong answers – we just want you to be as truthful and open in your
responses as possible. Please feel free to respectfully disagree with someone else’s
comment. We want to hear all viewpoints, pro and con. Also, you don’t need to stand and
tell us your name and address. We want this to be a conversation among us all. It’s what
you say not who you are that’s important.

Every single person in this room has an opinion that is important for us to hear and it’s
important that we get everybody’s response. No one should try to take-over our listening
session and if some one is taking too much time I will ask you to stop and ask someone else
to comment. Remember, no one is absolutely right or wrong here. We’re all just speaking
our mind and giving our gut reaction to the questions.

In addition, if you have a concern outside of today’s four questions and you would like
someone from the Mayor’s office to contact you, please give your name, number and
concern to Susan. Finally, we want you to know the media is in the room. Again, if you’re not
comfortable making a public comment, please take and complete a survey at the back of
the room, which will be anonymous.

Before we begin, the Mayor will share with us six important budget charts as a background
to our discussion. Mayor Juan Perez




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(5-7 minutes, no more)

Hold up a copy of the Sheboygan Press article and draw attention to the four questions
1. Most important issues for the city and your neighborhood
2. Strengths of our city government and your neighborhood
3. Weaknesses of our city government and your neighborhood
4. As time allows, any other concerns

We are here to discuss these questions. The facilitator will need to keep us on topic if we
are to get meaningful information from you.

We will focus on the city’s budget and I have gathered a few charts that provide you with
some important information for our discussion. These charts relate to our discussion this
morning / evening and please feel free to give us your reaction to the information.

These charts include:
1. General Fund Revenues (here’s where we get our money)
2. General Fund Appropriations (here’s where we spend our money)
3. City Spending by Department (here’s how our different department are spending our
money)
4. Shared Revenues (here’s how we have been getting money from the state)
5. Revenues versus Expenditures (this is money in and money out)
6. Debt (this is similar a credit card for the city)

Mayor will re-introduce the facilitator

Thank you Mayor. Now on to our four questions




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(45-60 minutes, no more)

1. What do you think are the most important issues facing our city and neighborhood?

                                 City                      Neighborhood
Most important issues:



2. What do you think IS working very well with our city government and in our
neighborhood?
City                                      Neighborhood




3. What do you think is NOT working very well with our city government and in our
neighborhood? (spend most of the discussion time)
City                                     Neighborhood




4. What other issues concern you at this time?




Thanks for coming here today and sharing your views with us. Again, if you were not
comfortable making a public comment, please take and complete a survey at the back of
the room, which will be anonymous.




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Sample Employee Survey

Background: The feedback from this survey will help us identify practices that
would most positively impact our city government and departments. We want to
know what things we need to do more of or less of to make our city better. In other
words, there are two questions we want to look at, which include: (1) what could
I/we do more of or do differently to increase the efficiency (save money) and
effectiveness (get results or outcomes) from the Mayor’s office and from your
department and (2) what could I/we do less of or cut to increase the efficiency and
effectiveness from the Mayor’s office and from your department.

Please do not comment on issues or concerns outside these specific questions, we
have other ways of collecting that information. The questions in this survey
address how we are doing things not specifically how much they cost. In other
words, it is useful to comment about specific ways in which the Police Department
might be able to save money. However, it is not useful to comment, “Cut the
Police Department by $50,000.” Also, any names written in comments will be
deleted from the final transcript. We want comments about how to do things better.
Later, departments and the Common Council can determine how best to save
money. Thank you in advance for your thoughtful comments and be assured that
all comments are anonymous.

Instructions and Results: Complete the following two questions and then hit the
submit button. When these comments are fully collected on September 18, 2005,
we will see how they fall into similar areas of concern and then publish them. We
will use those categories to look at tasks and responsibilities throughout city
government. Following that, we will align the major categories with what we are
currently doing. In doing that, we hope to better reflect what you think we should
be doing more or less of in order to positively impact city government. Again,
thank you in advance for your thoughtful comments.




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Question 1: Check the most appropriate box which best identifies your department. You cannot
check more than one box.

        Department
         Public protection (police, fire protection & inspection)
         Public works (streets, sanitation, snow removal, and traffic)
         General government
         Culture, recreation & seniors
         Health and human services, environmental health, cemetery
         City development & conservation
         Special funds (tourism, TV, Harbor)
         City enterprise (water, waste, storm, boat, redevelopment)
         Internal (vehicle, insurance, IS)
         Coop levy (library, transit, capital, TIF, debt services, trust, agency & other)


                          Question 2: Concerning the Mayor’s Office

What could the City’s Leadership do MORE OF            What could the City’s Leadership do
or DO DIFFERENTLY to positively impact your            LESS OF or CUT to positively impact
department and city government                         your department and city government




                     Question 3: Concerning Your Department’s Practices

What could my department do MORE OF or DO              What could my department do LESS OF
DIFFERENTLY to positively impact my                    or CUT to positively impact my
department and city government                         department and city government




Thank you again for your time and input.

                                                                                     SUBMIT =>




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Sample Citizens Survey

Dear Fellow Citizen of Sheboygan,

This survey is part of my Citizen's Budget process that will give Sheboygan residents
direct input into how their tax dollars are spent. I have asked city departments to use
input from city residents gathered through this survey when making their budget requests
for the 2006-07 year. We need to know what you feel is important, what you think we do
well and what you think we need to do better.

There are no right or wrong comments -- this is your opportunity to let me know how you
feel about how we are spending your tax dollars. Additionally, all comments are anonymous.
The survey cut-off date is September 18, 2005.

This information will provide a roadmap for me to do my job. Obviously, there are going to
be different priorities for different people. This process will help us identify the main
priorities on which most everyone agrees, and I will be able to share with you how we plan
to address those priorities.

When I campaigned for Mayor, I promised to place City Hall back in the hands of the
people where it should be. This budget prioritization process--the Citizens' Budget--is a
key piece of my vision for Sheboygan.

As part of this survey, I have included six budget charts that show important budget
issues. You can review them at any time by using the back button on your web browser.

Thank you for taking the time and effort to give me your views.

Best wishes, Mayor Juan Perez

1. What do you think are the 3 most important issues facing our city and neighborhood?

                                    City                    Neighborhood
st
1 most important issue:

2nd most important issue:

3rd most important issue:




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2. What do you think IS working very well with our city government and in our
neighborhood?
City                                      Neighborhood




3. What do you think is NOT working very well with our city government and in our
neighborhood?
City                                     Neighborhood




4. What other issues concern you at this time?




Again, thanks for completing this survey. If you would like someone from my office to
contact you, then please print your name, telephone number and/or e-mail address below.

Optional
Name:
Telephone number:
Best time to call:
Email address:




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Schedule of Listening Sessions
Ward 1 - Sheboygan Christian     TBD                              TBD
School, 418 Geele Ave.
Ward 2 - First Congregational    Wednesday, July 27, 2005 @       Thursday, July 28, 2005
Church, 310 Bluff Ave.           6:00 p.m. Mary Lynne Donohue     @ 10:00 a.m. Mary
                                                                  Lynne Donohue
Ward 3 - Grace Episcopal         TBD                              TBD
Church, 1011 N. 7th St.
Ward 4 - Mead Public Library,    Wednesday, August 10, 2005 @     Thursday, August 11,
710 N. 8th St.                   6:00 p.m. Dr. Jack Westfall      2005 @ 10:00 a.m. Dr.
                                                                  Jack Westfall
Ward 5 - Red Cross Bldg., 2020   Wednesday, August 3, 2005 @      Thursday, August 4, 2005
Erie Ave. (S. entrance)          6:00 p.m. David Gallianetti      @ 10:00 a.m. Mary
                                                                  Lynne Donohue
Ward 6 - First United Lutheran   TBD                              TBD
Church, 2401 Kohler Memorial
Dr.
Ward 7 - St. Peter Claver        Thursday, August 18, 2005 @      TBD
Church, 1444 S. 11th St.         6:00 p.m. David Gallianetti
Ward 8 - Wesley United           Wednesday, August 17, 2005 @     TBD
Methodist Ch., 823 Union Ave.    6:00 p.m. Mary Lynne Donohue
Ward 9 - Sheboygan County        Tuesday, August 23, 2005 @       Wednesday, August 24,
Christian High School, 929       6:00 p.m. Dr. Jack Westfall      2005 @ 10:00 a.m. Dr.
Greenfield Ave.                                                   Jack Westfall
Ward 10 - Imm. Conception        TBD                              TBD
Religious Education Ctr., 2722
Henry St.
Ward 11 - Good Shepard           Monday, August 29, 2005 @        Tuesday, August 30, 2005
Lutheran Church, 1614 S. 23rd    6:00 p.m. Dr. Jack Westfall      @ 10:00 a.m. Dr. Jack
St.                                                               Westfall
Ward 12 - St. Paul's United      TBD                              TBD
Church of Christ, 2114
Wedemeyer St.
Ward 13 - Quarryview Center,     Wednesday, September 7 @         Thursday, September 8 @
Hwy. 42 North                    6:00 p.m. Mary Lynne Donohue     10:00 a.m. Mary Lynne
                                                                  Donohue
Ward 14 - Ebenezer United        TBD                              TBD
Church of Christ, 3215 Saemann
Ave.
Ward 15 - Luther Memorial        TBD                              TBD
Lutheran Church, 1127 Eisner
Ave.
Ward 16 - Evangelical Free       Thursday, September 15 @ 6:00    Friday, September 16 @
Church, 1710 N. 15th St.         p.m. David Gallianetti           10:00 a.m. Mary Lynne
                                                                  Donohue




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Transcript of Field Notes and other Responses

The following are the complete field notes from all listening sessions, and responses to the web surveys
and hard copy surveys. The investigators made every attempt to remove all personal names from this
transcript, except for the name of Mayor Perez.

This transcript was used for the content analysis. It is provided for transparent reporting. Additionally, the
investigators invite anyone to use them in a comparative content analysis using similar rigorous
qualitative research standards.

Listening Sessions: about 935 comments from 370 attendees
In addition, there were responses through web surveys and hard copy surveys

07 27 listening session
26 attendees

Most important
Taxes
Time to cut the fat, start at bottom work way up to decide what to keep
Cut police depts. right away
Park depts. Lots of land has been expanded. Do not cut park staff
Parks, too many grass cutters standing around/ revise their schedules
Departments need to review their productivity, report to media monthly

Strengths
Our new mayor
Go’s. Listening to us is a remarkable change
Previous cuts, personnel in DPW, used to pick up garbage 3 days a week, now only 1 x –have an
improved system now need to have an organized effort in every department

Weaknesses
Most of our council
Several negative & stubborn folks standing out more prominently at council meetings
Dept directors are they really managers who care for the bottom line
So much is being spent on police and fire. Can we combine or share services with county, or
maybe an auxiliary police & fire
Get a productivity dep’t. Done on the busses—every route for a month.
Get smaller buses.
Why is bus rider-ship down?
Get more good council members
Concerned about city debt. Why borrow rather than grants?
Grandchildren will be paying for debt
Can we afford police station?

Other items
Over taxed, things not getting better



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Cut out the police station
Do not build new police station
We have excessively high payrolls and benefits
Nice city, why do we have to spend money on visitor center?
Blue harbor costs too much
No new police station
DPW did wonderful job with peace pole park
Put Summary of financial status in Press
Can we afford new things?
We are doing more than we can afford
Raise rates (health ins) higher for Union employees

07 28 listening session
15 attendees

Most important
Previous Mayor appointed dept heads to lifetime job—that is wrong
Dept heads are not accountable regarding folks under them-parks dept 5 folks cutting grass, 3
standing around talking
Seems like fiscal issues have never been presented before. Entire common needs to be educated
We don’t have revenue probs. have spending prob. Depts. have significant increase, esp.
assessor’s office
Employees’ banking floating holidays/vacations costs a lot
Don’t reduce services/reduce expenses

Strengths
Drop of center down by flats at public works
More retirees coming to Sheb. for quality of life & secure / safe
Community policing gotten many involved
Mead pub library quality costs city more since not equal in how library is funded by outside
communities
Drop off site moved to save money & is working better.
New mayor is willing to work for & with the City of Sheboygan
Our staff highly qualified/working as a team
Dept heads being held more accountable
Since the election, intelligence coming into proceeding & allowing citizens to become more
involved.
Need more education of the public as to what the bottom line is
We cannot afford a police station
City is very family focused
See a lot of fighting between different age groups
Families have to cut back, so the city should too. Run city budget like a family budget
Happy to see Committee of Whole being used
Public informed by TV8 on what is important
City employees have so much talent that has been suppressed until the last 3 months, Now have
can do attitude

Weaknesses
Each dept fighting amongst themselves for own budget instead of working together


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If can’t work together, shouldn’t be in their jobs
City is being reassessed, no automatic pay, benefit & pension raises, reign expenditures in.
Arguing about police station, price keeps going up.
Fountain not running, why police station, staff costs not under control
Roads & parks a disgrace
Nothing is being taken care of
Taxes so high, compared to other parts of country.
Terrible shape of streets in Sheboygan
Police chief retiring at 54 & are getting paid medical till 65---too high of benefits
Expenditure problem: labor does not settle negotiations—go to arbitration. Legislation needs to
be changed
Over a barrel with labor
Good of whole—labor needs to see & change attitude of own self-interest
Labor does not care if we are over taxed
Homes should not be lost to greed
No more tax increases period
Take care of what we have already instead of building new.
Weeds & trash along side the road
Each group thinks there own is important/not looking at good of whole
Common council not working well. Mayor proactive & some council members sabotaging efforts
Need to get more folks involved—bring more poly sci. education into schools.
Like to see same type of thing with Dept heads/question & answer
Bus rider-ship is a service, not to make money
Smaller buses would help---but the salaries keep stuff high
Too many empty busses riding around town
Hope mayor continues open gov't. & depts. Have answering session

Other issues

08 03 listening session
15 attendees

Most important
City costs too much
Police costs have accelerated since 2000.
Root of our problems are evident: CITY IN A BUDGET CRUNCH Job Protection, monument
building. Are council member representing constituents
Spending is obsessive, equating to higher taxes & fees
Find ways to save money
Irresponsible spending
Focus on the basics—nice clean well kept City of Sheboygan
Keep infrastructure maintained---will tourists want to come to visit a city not clean & beaten
down

Strengths
Want police out there
Mayor willing to listen
Since April 19, things going well
NAD/Neighborhood watch


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Gov’t. in Sheb. becoming more responsive, customer friendly
Contact with police courteous & friendly
Fire dept answers so swiftly, courteous/friendly
Attitude of mayor, “we are all in this together”
City workers asked for input—working as a team
Public input from committees being developed i.e. parks commission

Weaknesses
Probs. started in 2000. Don’t build police dept, do needs, not wants
City needs to learn to live within means
City employees get too much—retirement/wages/health
City streets awful
Streets in significant disrepair Makes things dangerous
DPW not have enough money to fix things
Gov’t. does not manage as a business
Maybe employees pay more for health ins premiums
Increase of litter in City of Sheboygan
Weeds growing
Dept head needs to reduce workforce—should dept head go? Perhaps cut management rather than
lower level employee
Attrition? No. Act on needs now.
Spending way too much of our money
17 million for a police dept!!!??
Common council—3 or 4 are obstructionists
Used to be one of the highest percent of homeowners in the United States/now we have more
rental properties than ever
We have not grown as a community/lost or industry base—now have to look at tourism as an
industry
Common council does not work well
New overhead for fire station/why if we do not have enough fire fighters? Enigma
Why spend more money on overhead/ why not have full staffing?
We are in a reactionary mode---no business plan for City of Sheboygan
We didn’t plan/can’t afford stuff
Quit cutting folks from bottom.
No Plan for infrastructure of City of Sheboygan
Need to accommodate smaller businesses
11 TIF districts need to paid off

Other issues
Have budget freeze,
Stop building police dept.
If don’t have money, don’t spend
Put money into people, not buildings/machinery
Infrastructure is deteriorating, while we borrow to cover pet projects
Fix infrastructure
Fix rather than Band-Aid
Where is wheel tax money going?
Comprehensive development plan put together every 5-10 years
Plan needs to be updated & adhered too


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Cut dept heads salary by 5% or have them cut 5% fat
USS Des Moines?? What are we thinking of?
Invoice # 47608 6/14?????
Lee M. submitted Questions for a response
Blue harbor not working, we are holding the bag. Let us make it work
POLICE PENSIONS? Are they too much? RE-examine pensions, are they reasonable

08 05 listening session
12 Attendees

Most important
Why did the police dept increase dramatically/200k a year
If staff want more wages, should be laid off
Street workers/ 1 working 5 standing there
Cut staff if arbitrator gives bigger raise than budgeted
Do we have illegal aliens in city? Send them back
Illegal aliens get a lot of services
Budget like a company—if don’t have the money, lay off
Budget should be more fair/ the police should not get all the money
Streets are awful
Streets not paved
Eisner Ave. awful!
Main Ave. in City, no curbs, no sidewalks, no streetlights
Share more services
Have vets give out dog license
Good idea to have vets give out dog licenses
Should be more diligent about dog licenses or forget it completely (dog licenses)
Discussion about wheel tax---keep it & double it
Decrease the wheel tax—not using for streets anyway
Keep the wheel tax, tax everyone who works, keeps a car in the city. Use the $$ to keep streets in
good shape
Earmark wheel tax specific for streets
Include wheel tax for out of town folks by window sticker
USS Des Moines---Don’t spend any money on it
USS Des Moines Yes, do not spend any money on it
USS Des Moines, Against it too
Transit—our community needs a bus system
We need to view transit as a service--like the fire dept. Should not be viewed as a profit center
Gov’t. exists to help
Get rid of current busses---use Smaller buses/ full size extended vans
Water fountain at library---needs to be running. Keep the fountain going!
We have way more parks than we do do need
Spending too much on parks
Want fountain restored.
Again, water fountain needs to be turned on again
What are comparatives of other cities?
How many deputy chiefs for police & fire/ why is administrative structure so top heavy?
Police seems a little heavy
Where will $$ come from for police station


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Drop off site on New Jersey aver, is great
Furniture sitting along street curbs now, since drop off will not take
Green waste is now 6 days a week, should it be cut down to 2 or 3 so that other 2-3 days could be
devoted to sofas, appliances, etc.
Miss hazardous waste disposal times
Police/fire say they are understaffed for years, but if they have been able to operate for years
without them, this is their staff
Agree with statement above
Agree with statement above
Agree with statement above
Private sector employees pay aver 20% of health ins costs, City workers should pay more
POLICE STATION: use 4-5 mil to place at Armory
Police Station, move out folks sit at desk, and keep at City Hall
17 million? This is a palace
Police should raise money on their own.
Size of police station---what are they thinking?
Size of police station—what are they thinking
Even Chief Kirk says do not need 80,000 sq ft.
How did we get from 11.7 to 17 + million?
Put police station in Blue Harbor conf Center
Van der Vaart is not centrally located.
Stay in city hall.

08 08 listening sessions
30 attendees

Most important
Fiscal responsibility
Manpower to do the work/ rank & file not replaced—just management
City has responsibility to maintain the quality of life. City is becoming the Have’s & Have not’s.
The have not’s are paying for services
Share services of the library countywide. HG & town of Wilson do not pay anything to use
library
How much do we get from surrounding communities to help with library costs? Surrounding
communities getting off Scott free
Keep the citizen’s content—very important
WE NEED the buses!
Revenue suggestion—ambulance in the fire dept. Manitowoc bringing in 500 k in revenues
Why is not anyone getting money saving ideas to Common Council?
Police station costs TOO MUCH. Why hasn’t public communicated to council to tell them what
the public wants
Two lists-a want & need list.
Need better communications between citizen’s & council
Not in favor of police station

Strengths
The Mayor
Trash collection
The Mayor bring the city back to the taxpayers


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Yes, agree
Yes, agree
Garbage collection
Police & fire depts. doing well
A lot of rank & file doing well with what they have
Transportation—buses, keep them going
Sheboygan has a good work ethic.
The fire dept rescue depts.
Fire dept happy to do the job for folks
Pleased with the bus system—stick with small buses
Our library
Proud of city & way its grown the past few years
Great educational system
Area west of downtown is great
Busses run when needed

Weaknesses
City streets are deteriorating
City streets are bad
DPW lost money to work on streets
Fire dept low on staff
What % of city debt attrib to TIF districts?
Council is letting us be taken advantage of, by TIF districts, & out of area developer
TIF’s have depleted our tax base
Why is council giving us the answers?
Council reps not listening to us
Management ignores you or gives a run around answer
City does not communicate well with county, why cannot they get along?
Media does poor job of communicating city/county to citizens
Accountability—who is responsible?
Paper does not do a good job of reporting on common council
Elected officials do listen, but don’t have the know how to do things
City needs to hire competent people to inform council
Our local govt needs to attend & work with state govt.
State mandated programs without money
Labor stubborn & go to arbitration, who then sets course for the City of Sheboygan
People who run transportation should use it
People do not get involved
Dept heads do not listen; some dept heads have told council member & mayor that they are not
their bosses
Accountability—caretakers or managers
Marina—lost too much money, look at to improve revenues
Too many chiefs
High taxes

Other issues
Privatize everything except for police & fire
Dept heads should be out at least once a year.
Having a lot of police & fire getting ready to retire; replace them


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TIF districts loosing $$, freeze the TIF districts
Citizens need to realize that they have to pay the bill if the TIF is week

09 09 listening session
17 attendees

Most Important
How can we build a new police station & firehouse with our current financial picture?
Our excessive debt
Taxes
Fiscal responsibility
Common council needs to work out a system to make citizens understand what is going on
Building of the police station
Agree station needs to be built, but keep cost down
We should not build station if we do not have funds
Debt, when do bonds mature? Are all due at a certain time

Strengths
Library is a strength
Mayor is a strength
Parks & Recreation
Drop off site
Able to have grassroots effort to save Sheridan Park
Excellence schools
Responsive Govt.
Schools are excellent
Open sessions
Citizens becoming more & more involved
I like all city services
Clean City
Lakeshore is a jewel

Weaknesses
Inequity of payment of employees; i.e. dept heads make more than the mayor
Unions upping their wages; that is not working
Some of the common council is not performing which is why we have the $$ problems
Some CC members too rigid & stubborn
Agree
Citizens cannot figure things out in common council meetings
The mechanics of operating cc council meetings is cumbersome
People need more access to information
Some alderman don’t know what they are doing
Some council member are not willing to listen
Community needs to talk to their alderperson
Is Blue Harbor & Marina working for us?
Number of city employees who live outside of the City. Not even buying homes in City of
Sheboygan
With amount of debt, how can we build fire station
Drug situation in this town is growing


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Staff do not pay toward their health insurance
Slum landlords
Police & Fire Depts., their silence on budget issues is bad. They have not justified the need for
more & more $$ while other depts. Budgets are going down.
Need information on why police & fire need more $$.

Other issues
Unpaid fines, should make them pay fines
Major concern: budget
Why isn’t press here?

08 04 listening session
59 Attendees

08 16 listening session
17 attendees
city employees have to pay more for their health insurance

08 19 listening session
16 attendees

Most important
Marge took calls
Looks like mayor is going after unions.
School taxes high
Salesmanship of our city.
We need to sell the city within the state in enthusiastic & Positive way.
So impressed by fire/police presentations at council.
Should the city hold fundraisers?
Look at costs of stuff—police station is way out of line
Bathroom at end park, 125K Why costs so much
Do townships pay for the library?
Police liaison officers why aren’t townships paying share
Police station cost way out of line, why not living on a budget, why so much space.
How do negotiations work? Contributions toward health insurance. Labor should pay $100 a
month for health ins.
Police & Fire/ administrative costs, fire chief, $90K a year?
City paying folks to come to work? Paying 300 a year for parking?
Garbage men really working hard. Look at Parks to cut funds/ grass nut cut so much
No body on busses? 27,990 riders in July. How many are monthly passes? Where is the truth
about rider-ship?
Spending more $$ on things than they don’t need?
How many riders are duplicates?

Strengths
Plowing
Alternate parking
Garbage men do well
Garbage, police, fire


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Library system

Weaknesses
No accountability, seems like blank checks going out
Too status quo on spending
Fiscal efficiency
Marina, always loosing $$ Cut costs to marina
We are paying too much, for what we are getting.
Longevity raises may be a weakness
Library top heavy in management
Library’s need to charge certain amount for city resident/non city resident
Reduce costs of library administrative staff.
Unions have been milking city for years
Special fees for marina for non-city resident
Raise fees for non-residents.
Police dept has too much staff; 1:375 to Madison’s 1:475 citizens
Gov’t. uses smoke & mirrors for budgeting
Using up too much reserves
Too much turf

Other issues
Go to one countywide law enforcement
New police station used to keep police alive
Alliance of city’s pushing for regional activities/ taxing/cost sharing
New police station will have to have more custodians/overhead.
Factor the new police station cost into Police budget—then will they want to pay for it?
Police web site says Police are under staffed
Who has done the analysis over what police station needs?
Time for common council & mayor to take control over what is best for City of Sheboygan
What is the benefit of a new police station? What besides costs? No new services
1/3 of firefighters live outside of city. They are protected by volunteer fire dept.
100 fires a year in this community. Costs 1100 dollars every time the fire dept goes out the door.
Talk to surrounding towns about a unified fired asst.
Pub Works---two folks in a truck? But only 1 works. Why
Lack of analysis & study of how depts. Works
No way to cut budget without infringing on union personnel someplace.
Kohler got 2% raise. Why do our folks insist on 3%?

08 18 listening session
16 attendees

Most Important
Hot issue, new police station. Should we build it? No
No, we should not build the station
Taxes way too high
City council does not work for the citizens. There are now 2 coalitions that exist; need to merge
into one
Excessive taxes brought on by excessive personnel costs.
Mirror private sector wage increases & health insurance premiums.


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Even if union stay status quo, our taxes will go up because of utilities, other costs
Run the city budget like a household budget
The insurance premiums are way out of wack!
Cap on state revenue will stay the same, if not get worse.
DPW’s cost are way to high, 300K for two bathrooms in two parks. Management competence
Overpriced management
To continue the quality of life we have, to provide quality services at a price we can afford
Some committee member’s rubber stamps. New blood on committees
Don’t even think of building police & fire station until we can afford it. Don’t build it.

Strengths
Michigan Ave is ahead of schedule
Mayor is willing to work with public & talk to the public
Mayor has brought a new spirit, openness
Spaceport!!
Trash pickups great
Sign on door in city hall
Parks are very well maintained
Admire [name] with NAD & Community watch
All the departments generally do an excellent job
As a whole City employees do care & want to do the best for the citizens
Citizens should talk to the dept heads & tell them what they want
Council listens at Public forum

Weaknesses
Shared services are not between the depts. in City of Sheboygan
Transit shares services with Falls, County, Kohler, and Handicare
Cross charging of budgets
Storm water fee, we are paying another city dept
Parking, charging for parking spaces
Police dept parking ticket, money goes into general fund
Why a garage Southside, Northside, central? Why not one garage for all services
Share dispatch
Shared holding cells
Stop the police liaison officers
Taxpayers paying storm water fee to city owned entities, taxpayers charged twice
Storm water was a fee; coming out of folk’s pockets. Really a tax
Storm water fee same rate whether 100K house or a million dollar house
Repairs of streets are terrible
Wheel tax was to cover street repairs, Where is it going
City using a shell game to balance budget
Blue Harbor is not working well
Rules & Regulations have stymied growth in this community. Fees for permits too high.
Don’t trust City council with money.
So much hanky panky in depts., such as library. Why is committee overseeing this?
Public works hit is affecting our streets
Council taking both wants & needs list of depts.
Too much reactionary to day-to-day situations
No strategic planning going on


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We’ve needed a police station since 1954. Didn’t plan for it. $1,000,000 set aside for station, took
½ of it 6 months later to cover salaries
Look at the 17K we are giving the BID district to see what the businesses are getting for it.
Need a comprehensive plan for tourism.
We need to clean South Pier, i.e. sea gull poop
Outrageous spending, 17 million on a police station

Other issues
Voter registration list needs to be updated.
Transit trying to work with City of Sheboygan
Do dept heads have goals and objectives to meet?
Do exit polling as employees leave

08 23 listening session
18 attendees

Important issues
How will we spend what we have? The money has to be managed. Everyone spending will have
to learn to spend less. Cuts must be made equally
Management, purchasing, & committees: management must be reviewed by performance;
Purchasing is not performing on an economical basis. There appears to be a buddy system,
evolving into poor practices. Committees: Alderpersons not keeping up with what is going on, so
they give a blank check to spending.
Administrators make too much money. If Indians getting less & less, chiefs have to make less.
Police expect too much spent on the weight training rooms.
Public Works spent too much on the fish cleaning stations/afforded a free service to a very small
group of people

Strengths
Public works taken biggest cuts/ done an excellent jobs with the funds they have
Mayor
Open government
Quality of life
School system is excellent
Library system is top notch
Low crime
Small community
Good public protections
Buses get folks to work, school, medical appts. 3 to 1 return on transit investments
Most of bus rider-ship is low income
Elections process getting better in community; more citizens getting involved & running for
office
Infrastructure/ city street improvements, blue Harbor

Weaknesses
City has become less clean & neat with Pub works cut
High taxes have moved folks outside of the city.
Streets are not clean
People rely too much for the city to do things for them; people need to be taken care of people


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If I didn’t have bus, I couldn’t get to work. I lost car in divorce.
City taxpayers foot bill for a lot of things folks around county come into enjoy. People coming in
enjoying on my back
Budgeting process does not work well/ several depts. add % to budget
Not enough folks riding the bus
City paying for parking
Management, purchasing, & committees
Shared services, but we are picking up the cost

Other issues

08 24 listening session
12 attendees

Most Important
Asking City to spend the money wisely
Decisions on Big issues, municipal court, and cvb bureau are all being reversed
If we were spending money wisely, we wouldn’t be here at the session
Good professional folks sitting as dept heads trying to run depts. efficiently
Need to look at good times & bad times to look at level of staffing, but public protection does not
take time off during bad times. May be an increase of public safety issues during bad times.
Need to look as community at core services of police & fire. Deleting funds from these services
need to look at wisely
If look at charts, budget just reflects police & fire, don’t show schools
We want fire & police, but if cuts are coming where are they going to be cut

Strengths
75% of folks think city services are working well
Lots of publications recognize Sheboygan as a great place to live. If reduce taxes, service level
will reduce significantly. Tax burden is a good deal, for a $1000 a year getting police, fire, parks.
Believe city has satisfied customers
Parks
City does a good job of getting outside funding for projects

Weaknesses
Election caused change of direction of money’s being spent poorly-- complete reversal of
previous plans
Too much money spent on reviews of project & then project never comes to fruition.
Fire station had $250K invested to not build station
Not spending wisely
Need to get focused on projects & need to get going on them
City has not done any long range planning for future
Depts. can’t do a long-range plan unless it fits into City’s long-range plan
Depts. do long range plans, but don’t connect with other depts. in their plans

Other issues
“mother says be worried less about the tourists and worry more about the folks here”

08 29 listening session


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25 attendees

Most Important
Bus Service important—too many who can’t drive, will never be able to drive
Don’t cut the bus service—encourage folks to use the bus with the high price of gas
Bus service just isn’t for the needy
Education in schools about drugs

Strengths
Drop off center service is excellent
Sheboygan embraced the beautiful lakefront & riverfront
Property values have gone up
DPW—good idea of parking rules for plowing streets

Weaknesses
Buses could be better especially on Saturdays—need Sunday service
Sheboygan Transit not changed anything in 42 years. Isn’t convenient time wise?
Council does not support transit
Health insurance—not working with other entities to get costs down—costs seem to be out of
control.
DPW can’t take another cut
Clark station on 17th & Indiana is a bad deal for residents
Shared services between City & County---why are there 2 different communications centers
within 6 blocks of each other.
Can we save money by shifting $$ to private?
State does not give us enough money for streets and roads
Narrow vision to solutions
Each department wants to protect own—turf wars
Reasons need to exist for shared services & costs. Citizens aren’t aware of what could be shared.
Departments don’t communicate
Fire dept plans, police dept plans, but don’t communicate
Bike trails need to be available
Can’t get to UW system by foot or bike
First response, why so many show up, fire truck, police squad, ambulance. Just need paramedics
Get smoked out by Wisconsin Sausage—zoning issue
Not enough parking downtown
Borrow 18 million for a police Station? Only 7 million for a school. Where is money coming
from to pay for the station?
Is 18 million too much for a safety issue?
Why can’t county folks share wheel tax with city? They use our streets---shared costs
Library—the county doesn’t share costs like they should.
Concern with what is being done with garbage—why can’t we burn it?
Property taxes too high
Sheb. County the only county that doesn’t have a county sales tax
TIF’s not working well—too long
Why so much money for bridge over river when can’t have enough for buses?
Orange cross price too high to transport

Other issues


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Ambulance in Oshkosh charges an extra $150 if not a resident of Oshkosh.
Cost of City Unions

08 30 listening session
19 Attendees

Most important
Don’t need bridge over river—don’t have enough tourists
Don’t like way city spends
Is Marina making money?
Are we paying Werner homes to build homes? (no, he purchased land from us)
Want one day a week for discarded items at the drop off center
Look at how we can save money—look at city joining county for insurance; the more members
the less paid
Parking meters---are we making money after all we pay for? Eliminate & may bring more into
downtown.

Strengths
Shared services between city & County—2 purchasing agents work closely.
Shared Services Co not meeting—need to meet
Include other municipalities as well
New administration/counsel, more willingness to listen to local issues
Busses—we need them to get to work
Student summer freedom pass for bus rides
Churches are very active—helping families, AA families, and meals for poor
Let high school students walk or take busses
The parks are beautiful & parks and forestry commission

Weaknesses
Why the referendum to add on to schools?
Too much tax burden
If social security only gets 2.6%, why don’t rest of govt have to go along with?
Schools, other taxing entities not at table together
Have to start looking at Orange Cross; duplication of services with them, police & fire
Two folks cutting grass on Memorial drive, one man standing smoking & with a soda can
Has there ever been a study done on police/fire comparing to other cities
Not enough info we need to make decisions
Police station site choice—reports don’t make sense, things weren’t budgeted for accurately
Money should have been saved for the police station so we wouldn’t have to borrow
Spending money we don’t have
Don’t trust Zimmerman report--& last counsel was secretive
[name] stirs stuff up
Don’t come here to talk about people in this forum?
Many don’t see counsel as working
Alderperson is not calling back
Marina is still not working—not making a profit
Too many TIF’s –not fair to average tax payer
Agree about TIF’s—but we’ve made strides to improve the area
Instead of naval ship have an Indian Casino to help generate revenues


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The fountain needs to be turned on
Committees that have been established to look at city issues. We don’t have anything in place to
educate new alderpersons & citizens appointed to committees

Other issues
Have confidence in Mayor that he will share issues with department heads
Should have educational forum for alderpersons
Things are getting better—have to support those elected into office
Will the responses folks given be publicized?

09 07 listening session
24 attendees
3 public TV from Madison

Most important
Our water treatment dept is doing a wonderful job
Garbage dept keeps away varmints

Strengths
Labor pool in Sheb is highly regarded, one of our best assets
These meetings
The mayor
The level of communication with SASD & city is very good
Citizen’s support the schools via referendum
Lakefront looks wonderful—looks nice
Development in Sheb coming along well
City looks nice

Weaknesses
Press not covering these meetings? Why not?
A lot of room for improvement with communication between council & citizens
Get city info on the computer, rather than printing itself
Believe overall compensation is way overboard; needs to be reviewed
Concessions need to be made by labor on benefits/wages
Out to come in line with public sector
Arbitration? Talk about concessions.
Tired of seeing property taxes spiral upward, & for what
Subcontract out some work, like cutting lawns, etc.
If our city dept is that high, why did council vote for a fire station & a police station.
Now is not time to build new buildings
Need fiscal responsibility
Most of common council is not interested in accountability & responsibility.
Dept heads only interested in their own wages
Most responses are rubber-stamped
Why are 60 employees making more than the mayor?
Reduce other salaries
Debt service is significant part of our budget
Cable TV—wish there wasn’t such a monopoly
Shared services—why can’t we share services with town of Wilson, why build fire station


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Lake Geneva police station built for 5 mil. Why would Sheboygan’s be so high?
Share fire services with town of Wilson!!
Should have checked/ heavily investigated sharing services before deciding to build fire station
Health insurance—in real world folks pay more. Such as a $100, a month premium share?
Compensation increasing higher than inflation rate. City has to get tough.

Other issues
This admin has stepped into a hornet’s nest. No long, range planning. It has caught up with us.
Needed a police station for 40 years, Now we decide to build it? We have no money to do it
Need more innovation in dept heads—cross train police & FIRE
Disband police depts. & move to 1 commissioner of safety over fire, police, and sheriff
City employees need to have to live in the City of Sheboygan
Referendums should be done on all major issues
Should start a new fee for out-of-town persons who use library
Who is going to pay for the dog park?
Want to see a board that will allow city councilman to vote privately. Some members mimic other
members
What about a sales tax within the city to pay for the new police station?
Wheel tax---keep it on!
Selling price of Reiss building? Too low?
We need to know how Blue Harbor is doing; can we have quarterly reports on it?

09 08 listening session
17 attendees

Most important
Make Sure we are adequately staffed with police & fire.
Sheb known as a city with a high quality of life—we’ve done a good job over the years. It means
clean well-kept streets. Need to maintain
Taxpayers will dictate quality of life. If wanted to tax ourselves enough, we could have streets
paved in gold.
All comes down to services: do we need parks cleaned, streets cleaned?
We need a police station in the worst way—but not for 14 mil dollars. Don’t need a Taj Mahal
Police station should be centrally located
Fire station approved, what services should now be cut

Strengths
Police & Fire
Fire beats ambulance to emergencies

Weaknesses
Parks starting to look as not as well kept up—in context of budget, what can be done to maintain
the parks?
Need to finish sidewalks for elderly/ needy to Aldi Grocery
Shared services—need to be more creative
DPW & Water Utility—why can’t they be consolidated. Streamline these 2 depts.
Not bringing imagination to the table to think outside the box
We are paying too much, for what we are receiving
Wages, benefits too high compared to private sector


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Quality of life on decline if police dept needs more money.—more crime?
All parks/streets $$ going to police & fire so quality of life is suffering
This is a changing world, need the police & fire----can’t CUT
Witnessed a fire, didn’t seem like fire fighters knew what they were doing, not working together
Why do so many firemen live outside of the city?
Taxes too high—have seen a family loose their home to high taxes & heating costs
Common council & dept leaders not fiscally responsible---but Mayor takes flack
Council members not working well together
Can’t afford any more taxes

Other issues
“Adopt a Park”
Taxes that go to DPW, fire & police are like insurance
Survey folks after they use protective services
Combine police & sheriff dept
Too many policing agencies—work smarter, not harder like NAD has done
Have one police & fire commissioner
Cut pay, not increase
South 18th St new fire station not being built in right place
Fire station needs to be built in industrial park
Share service between paid & volunteer fire dept. But what will city save? will it be better?
Share the police, fire, & municipal garage
If don’t consolidate services, won’t be able to maintain what we have
Late 90’s stay,

09 14 listening session
15 attendees

Most Important
Why did Janesville get by at 5 mil, but we want 14 mil?
How grandiose will the new station (fire) be?
Why are they considering more expensive site?
Van der Vaart site, will it work?
Bigger takes more money to keep it up
Rich: Can the severance pay be put in actual dept budget?
Keep the AA rating
Did Blue Harbor cause the increase in debt?
If Unions don’t budge, is the only way to late folks going?
Do all jobs in police dept really require sworn officers?
Hire 20% of fire dept as students
Look at other models for operating police & fire dept
Want police fire & snow removal. See important use for parks in the city.

Strengths
Street plowing in city
Parks & green space so important for higher density area, if crime then police it
SPD does outstanding job
We need to stay ahead of the big city crime coming in
Beachfront & parks so great


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Weaknesses
So many vacant apts. But large apt complexes out on the fringes.
All mom’s & pops landlords sitting with vacancies
Wealthy moving to Kohler
Complexes on fringes of town have brand-new everything.
Landlords are hurting

Other issues

09 15 listening session
Attendees 11

Most important
My income does not go up automatically like police & fire
Rather have a new fire station rather than police station
We don’t have the money to pay for extra—what logic alderpersons can offer why they have
consistently spent money when don’t have it.
Why looking at Van der Vaart site?
In the past, we all had money & we were fat, dumb, & happy
For years, the city has been spending money foolishly
Too many laws
Taxes—excessive & much too high
Rental units not helping us anymore.
What am I going to do when I’m 70 years old & can’t afford taxes
Have folks making 90,000 more & they are not paying for health insurance? I can’t afford my
own health insurance, so why should I pay for more for him?
Should not be legal for any govt employee to be union
I agree
I agree
Unions putting folks out of jobs
Unions bankrupting businesses
I’m angry & not going to take it anymore
Taxes & costs too excessive—more than 90% of costs are wages & benefits.
Public sector makes 20% more than private sector
Tough decisions have to be made
Common council not supporting mayor
All so aware when out of money, out of money. Why can’t council recognize that?
Atrocious to spend more than 4 or 5 million on a police station
Until debt paid, the city should privatize all service
Time to shelve police station idea
Is one of our goals to reduce the debt of the city?
Have good essentials—not frivolous
Essentials: police dept, but do we need 113 officers. 49 officers on the beat, 39 brass overseeing.
Overkill
Can cut every dept by 5%
Can we ask entire system to start economizing?
Turn out the lights, don’t use so much water. Don’t make so many phone calls.
I can come up with a 5 million dollar saving instantly. Cut 93 folks to mayors salary


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Why should sergeants of police force make more money than the mayor?

Strengths
Library,
Mayor
Nothing
Services are great
Services are adequate, but costs too much
Mayor is making efforts, but some council members fighting him, not the issues
These open sessions are working
The deep dodo we are in didn’t happen over night
Plan to work & work to plan
Sheboygan apathy is going away.
Sheboygan is a beautiful little City
Safe town
Nice town
Good school system
Sheboygan is nicer & quieter

Weaknesses
Unions are greedy—time for them to step back & stay away
Have to be responsible with spending
Cops think they are privileged
Cops are the scum of the earth—they are greedy
Police dept wouldn’t let me talk to a policeman.
How do you get rid of unions?
Unions based on greed

Other issues
Why is the state so short on money?
Agree we are all upset with council
Wages/health insurance of city workers
Many of city employees don’t even live in city of Sheboygan
Deputy chief who lives out of town, has to have a car in case he’s called in
Some city employees will take city equipment home to use/ a liability issue
Change number of officers to be two in a car
Get cameras in the squad car
Too many squads respond to back up
Too much response to ambulance call
Ambulance is not getting in time
Like to look at city lots not being used, sell them

09 16 listening session
Attendees 7

Most Important
City looks like we are not proud of ourselves any more. Parks just get mowed. City starting to
look kind of ratty around the edges
Important that city looks good


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Benefits and salaries are automatic within the police dept, why?
Business in community has been stagnant
There has to be some pride in the city—if police & fire are choking, the city should not take an
increase for the next 2 years
Police intimidate council to get what they want
Police & fire have to look at what is good for city, not what is good for me
Have needed police station for 30 years, can we wait 2-3 more years
Don’t keep taking from public works, take from those who want the money
As far as fire & police at 3%--a given they will win arbitration. Both sides need to get together.
Do taxpayers want to give up safety & protection?
How do union & city get together & work things out?
Need to get this information out to all the citizens
Don’t have good leadership in city council
No one has guts & ability to step forward as alderman
No one wants personnel to be cut, but there are no other ways to do it
Problem is the state, mandating programs, but not providing funding to do it.
If looking for revenue, we need a gambling facility in the City of Sheboygan
This budget crunch did not just happen in one year. The new administration has inherited bad
decision. Council passes budget, and somewhere in early 90’s didn’t have much vision
No funds have been set aside to maintain what we have
Marina in a hell of a mess, not clean, boaters not wanting to come to it, boards are rotting:
looking at 3-4 hundred thousand there
Where is money coming from for stuff we have let go?

Strengths

Weaknesses

Other issues
Library & Parks have taken hits in that they haven’t had increases

Responses from Hard Copy Surveys

Most important
Not losing any people in the workforce for Sheboygan.
The moving out of the city of our stable professional families and the city employees.
High taxes
City budget. Do not always give in to the developers. Make them pay their share. No money, no
service.
Our representatives do not listen to us. My alderwoman does not. Never returned a call. Do not
know how to run a city govt. Have too many incompetent people.
Southside firehouse needs to be built.
Having people clean up their backyards. Three is a lot of junk in yards.
City officials and Sheboygan law enforcement should be a good example, laws should be
enforced equally. Favoritism to affluent and “big name” people makes citizens resentful and
disrespectful.
Crime
Public safety (police and fire)
Property tax


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Crime
Crime – increase the police
More jobs in public works
Need to do a freeze on spending and a hiring freeze
Budget
Parking
Maintaining city services
City streets are deplorable, a good resurfacing program is a must
Need more DPW workers
Crime/gangs
Jobs
Replace more public works positions
Debt service the city is under
Crime
Crime
Police station overpriced, we must minimize the cost. (Build on to City Hall)
Clean city environment.
Keep Public Works jobs – all (job security).
City services – DPW, Police & Fire Dept.
Clean up the yards – have people held responsible for their yards – renters and owners.
Parks—maintain at present level
Transit—maintain at current level—ad Sundays
Library—Maintain at current level
Health care for population in general. Businesses are cutting insurance & people just cannot
afford it.
Crack down on drug dealers
Spending money we don’t have to expand programs we don’t need
Bus Service
Meeting budget without increasing taxes
Too many fees
Taxes too high
Properties are not being maintained
Drug use & sales
Police station & personnel—use 23rd St for future development
Street Crimes
Taxes
Crime
Working to keep all people.
Cut salaries at the top.
City departments are established for the service and protection of the citizens. Code violations
should be enforced. Yards should not be used as dumpsites. These “sites” mushroom and attract
undesirable elements.
Listen to citizen and city employees on what can be done to improve things.
Wheel tax. Improve unimportant streets, taxpayers drive on those – do not raise – decrease the
tax.
Our lawyers and other higher ups take too long to process a case. That is wasting money of
taxpayers.
Location of police station.
Keeping up with all the parks


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Make city council meetings more meaningful with more explanations.
Drugs
Enforce the bicycle rules – especially the one about stopping at stop signs
Services
City budget
Crime
Reasonable budgets
City workers should be paying more for their benefits
Crime
I would like [name], our city finance department to address the public on how much we can
afford on a new police station
Police and fire cost
Roads
Increasing our tax base by attracting new businesses
Control major project spending
Fix city roads
More shared services
Too much work contracted out
Upkeep of city services
Streets
Increased fire protection
Clean streets.
Taxes – property and user fees
Fire stations on far south side – possibly purchase Black River firehouse and use this or share
services with Town of Wilson.
More priority police work
Recycling/ lack thereof
County funding being cut
Keeping our streets, parkways, no dead trees
Cars parked on grass, no driveway available
Do not build another fire station. Check fire loss costs from that south side area & justify need
Taxes
Trying not to cut services
Hold down spending on schools
Lack of law enforcement. Perhaps [name] offer to take over some of the lesser duties of the
depts. should be considered
Violators not being cited or ticketed for animals @ large, etc. Other violations also ignored.
Need intelligent council member interested in the City’s best.
High taxes.
Eliminate waste in every department---do we need 4-5 men mowing a blvd?
Fire house & personnel
Schools & taxes
Budget
Schools/security
Upkeep of city services3rd most important issue
Blue Harbor not working out.
Good quality services.
Do not build a new firehouse or a police station – no money in the budget for expenses – do not
want an increase in taxes.


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Response of emergency people
Have cars come to a full stop at stop signs. We see many just roll through.
Too much is given out in wages. Most people in government are lazy and untruthful. Stay with
private industry. Do not produce – get the pink slip. Takes too long to get anything done.
Do not be in any hurry to build that police station. The police dept. should be on the streets. Keep
in on Center Ave. or closer to the courthouse. The people in charge are not listening to us. We
have a lot of empty buildings. Put offices in those places.
Keep taxes down
I think that the idea of neighborhood watches is good, especially against drugs – the dealers and
users. There have been crackdowns regarding this.
Have our public employees support the Sheboygan Public Schools.
Do not have city employees speak at the open forum – which time should be for citizens.
Cutting the fat and the foolish spending
Garbage should be sorted the way it should be sorted, and not put out before the designated time.
People should be fined for violations.
Crime
Police station
More efficient use of public money and services
The city should clean up the abandon properties and get the people to pay their fines
Advertising for people to live, work, receive welfare here
Get that police station built before the prices goes even higher!
Drug houses
Developing and maintaining our park system
School system and LTI, county taxes their portion should be cut
Maintain and improve manufacturing jobs
Taxes
Upkeep of city services
Police staffing
Stimulating a profit on Marina, or at least breaking even
Illegal drugs & organized crime
Keep neighborhoods clean, parks clean, fix roads.
Land lords who do not keep their properties clean & neat. Permits to improve property are
needed-why not chastise & find slum landlords
Ill kept yards, cars toys, etc littering yards
Get the people of Sheboygan to appreciate the clean beautiful city that visitors see
Upper Management & admin salaries too high for area. If city is in financial trouble, cut them,
There are good people available who would be happy to have a job & who are equally capable.
Appearance of the city to visitors. Do not put out garbage until midnight. Establish a holiday
policy so garbage is not out on a Sunday, holiday, or weekend.
Fine people who are out of compliance with setting out trash
A better snow emergency system is needed. Develop parking between curb & side walk, waiver
lot line codes to allow off street parking
Loss of major industries—no large manufacturers coming in?
School busing, private
Over spending monies we don’t have
Transit system
Incoming drugs & police
Upkeep of city services



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Strengths
Fire & police work
We are starting to be listened to from some of our alderpersons and our mayor
Mayor Perez is dong a great job so far. We thank him.
The Seniors enjoy the visits from our Mayor.
Having a mayor now who talks to the people and asks fro suggestions. This means a lot.
Police. Our police are frightened men afraid to go after the real crooks. There should be no car
chases. More police officers walking and motorcycles to keep the prices down. They should wear
a cap all the time when on duty.
Doing a fair job with drugs. If convicted of drugs send them back to their country. Tattoo them
where it shows. If they are an American citizen, take their citizenship away from them. Slap on
the finger is not enough.
Sheboygan is an attractive city. The city government should be commended. The lakefront is well
maintained. The diversity of people attracted to Sheboygan is a credit to our community. Snow
emergencies work very well. It appears that Mr. Perez is trying to do a good, honest job.
Public Works – garbage pickup, cleaning up the city – doing a good job.
The Perez Plan – open, caring government.
Change of leadership
The snow emergency rules set up last year. But they should apply to everyone. Some cars are
ticketed and some are not.
We have a mayor willing to work with the taxpayers
Snow removal and trash collection
Snow removal and police protection
Clean streets.
Sheboygan is a fairly clean, safe community
Mayor’s forum with citizens for public info and input.
Mayor is trying to do the right things
Services performed for the money
Police intervention
Public Works services
The old areas that were done years ago are a plus for the City
Garbage pickup is terrific
Garbage pick-up
Quality services.
Parks.
Library is doing well
Bus service is doing ok
Sheboygan parks
Neighbors against drugs
Clean streets
Creation of very attractive neighborhoods between 4th & south of Ontario. Praise to landlords &
city for such a good job
Our school district support of the pre-school program. This gives a student a great start for
success in the school system.
The bus transfer station is a valuable place
Police & Sheriff
Garbage pickup
We have a mayor who wants to know the people’s wishes
People have a better understanding of what is & is not possible under current budget restraints.


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Communication between Mayor & citizens much improved.
The Handicare bus service is a help to us. And we love our Senior Center. It is like a home away
from home. The planned programs are great. The daily good meals are great. Seeing and talking
to friends there mean so much.
Mayors neighborhood meetings
Alderman could try the same on a limited basis—other than close to elections
New mayor & administration
Special input meetings for the public
Parks & Lakefront
Garbage pickup
The budget, lets get a “near” budget
Garbage, police

Weaknesses
Buses operating every hour
People in charge are still under the old system of daily operations – need new ideas
The way the city is finding a place to build a police station. Stop paying consultants to discuss the
problem, find a place and build the stat ion. Period.
The police department’s wish list and want list. We have to stop giving everything to them.
It seems too much money is spent on things the city can do without. Like the $20,000, the city
loaned to Blue Harbor. Will we ever get it back? Or will it always be in the red like the marina? A
big flop.
A degree of corruption with job bids and contracting. One company getting a contract vs.
distributing the business among honest businesses, instead of to an aggressive marketer. City
finances should be handled within its means. Citizen’s taxes pay for over budget allowances and
incompetence. That money could be used to better the community for all. Arrangements should
be made with utilities, taxes, and fines to give incentives to those who pay consistently and on
time, rather than give breaks to those who abuse.
Get after the slum lords clean-up rental properties
People do not obey the law or respect people. Our government gives in to every Tom, Dick and
Harry. Be firm. Act intelligent even though you are not.
We are still paying for past mistakes – making an enclosed mall on 8th street – no through street,
the Jung building and the building across the street. The marina is an eye sore. The taxpayers
cannot use it but we are paying for it. Now the Blue Harbor. Do not build a bridge – there are not
enough people to make the walk worthwhile. Its fun spending someone else’s money.
I think that there needs to be a better way to handle drunken drivers. It is not very impressive to
read about those who are involved in accidents with 3rd, 4th, or more offenses. Why are they still
driving and harming innocent people? I think there should be stiffer penalties and/or
consequences for repeaters.
Merge city development with public works. Stop renting offices for city attorney and city dev.
City dept. heads/deputies that do not live in the city.
The foolish spending the department heads are trying to do. They need to help with our budget
crunch and do need to help us with some cut backs and work with the city of if they’re not willing
to work with us we need to fire them or do a massive cut back on city employment.
Police station – where
Taxes – especially wheel tax - the roads are a mess – what is the money spent for
Too many committees who cannot or will not make a decision
Policing in our schools. Do not cut the liaison officers
Flip/flop parking


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Center of town no decent parking for winter
The council does not pay attention to the needs of the people. Our tax base is there to provide the
city with services, not build luxury police and fire stations. If there is a money shortage, we
should have fewer chiefs and more Indians (i.e. street cops and firefighters).
No Health Dept. and Health Code Dept.
Shared services to reduce cost. Equalize the amount of money used for each entity.
DPW/Police/Fire.
Aldermen don’t listen to tax payers
Don’t build police and fire stations
City leaders desire to maintain quality city services.
Too many studies and lack of leadership
The council, city hall, too much runaround, too many people with ideas to benefit themselves
only.
Too much spending
Spending too much. Risk of layoffs.
The drug problem.
Not keeping property taxes down.
Keep the parks clean – need more workers to keep streets in good condition.
The marina needs to be managed better
We put too much money to bolster private enterprise—Blue Harbor
Need volunteers to clean up parks and sides of walkway areas such as by group homes, private
citizens. Many things are not covered by city employees that volunteers could do.
Rider-ship on buses & extra revenue are needed. On free bus pass monthly to someone would
encourage this. Postcard, T-shirts and other items could be sold as promotion. Perhaps get help
from local merchants
# Of crimes—at which point in the day—how many officers are working? Can we reduce the #
of officers during low crime periods?
# of REAL fires—at which point in the day, how many firefighters are working
Blue Harbor & Marina
We always seem to have money for entertainment festivals, but when it comes to supporting
Sunny-ridge, buses & rocky knoll, it is reported as a negative & no funds are available. I do not
understand how entertainment is the city responsibility & healthcare, county funds.
Shared services are not working—too much duplication & turf wars
Lack of concern by some dept heads for problems when they are contacted
I think the argumentative attitude of some council members is a real turn off to voters
City has to stop spending/ building/expanding until budget is adequate
People should put garbage out the day of pickup. Animals rip bags open at night & garbage
spreads out into the road.
Shared services between city & county.
Police, fire, & schools demands are too great.
We did not need these gym additions, weight rooms, etc. Why aren’t more kids walking instead
of driving to school?
Pit fires in back yards contribute to pollution problems.
Park dept not handling citizen’s complaints
Streets dept—grass on North Ave & City property on Taylor is mowed without use of the grass
catcher. Grass is deposited into the street, accumulates in cracks & promotes unsightly weed
growth.
Drains, storm sweeps, are ignored instead of cleaned of leaves, sticks, etc. Called several times to
no avail.


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Enforcing established rules & regulations such as parking & fire pits
Winter parking is still questionable
Some neighborhoods are lacking street lighting and are very dark
Get rid of the huge buses—transit dept needs redoing
Will the commission on discrimination touch on the Dreps case?
The police & fire depts.---they do not run the government
Street maintenance

Other issues
The water feature should be utilized, but all water features & fountains need better signage &
safety precautions to protect children. Perhaps the feature should be under the park committee
Each individual should be working for the welfare of the community instead of personal gain.
Any new spending
Layoffs, business closings, people out of work
Mayor Perez – thank you for your neighborhood meetings about future budgets.
We have too many people on the payroll for our size. In all departments. Two men do the work in
public works and transportation. Four are watching. Very few (mayor) are earning their money.
Everything should be privatized. Our city government has a duty to protect to from our enemy –
watch our city borders. We give the Hmong too much. One man fought the war and brings 80
people along with him. They didn’t even know there was a war. They want to keep their culture.
Don’t want to talk English. There should be a city and state law – in public you talk English.
Some (most) of them are here 30 years and can’t even say hello in English. Our city taxes should
not be paid for learning English. The young people can help their elders learn English. All they
understand is American money. No money should be paid to any. Send student to their country to
learn their culture.
Seniors living on social security just can’t pay more taxes. They are lucky to have enough to live
on.
Don’t hire a full time tourism director – I have creative ways to promote Sheboygan.
You said wheel tax would go away – why are we quiet about it now?
I think that something needs to be done about cell phone users. I cannot understand what could be
so important as to be placed above safety. One just cannot concentrate.
There is a city ordinance prohibiting garbage from being placed on curbs before 5:00 p.m. the day
before pickup the next day. Enforce the ordinance or ticket the people.
No long term plan for major city spending limits on projects – Blue Harbor, Police, Fire, City
Hall
Building a new police station
We need to watch our spending and do some cutting in the Public Works Department. Also, buy
some vans and use them for city busses or cut the bus service down. We need to stop borrowing
and start paying our bills and does a massive budget cut down.
Our spending problems
Some of our older alderpersons [names] responsible for spending problems
The drug house we have in Sheboygan
City should not be in the real estate business as the redevelopment authority is
Keep our city clean
The lack of expansion to our industrial base. Please do not build new building w/o having a fully
staffed workforce and maintaining a high service level. Fix the roads.
Building the new fire station and police department at this time
We’re losing the cost of living extensively
The condition of the Lottie Cooper


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Too much money spent on studies Cutting any Public Works position – need more people to
ensure continuity of public services.
The lack of city leaders informing the public of the quality of city services.
New police and fire station- no money at this time – loss of jobs.
Concerned about my job.
During non-fire times, can firefighters use computers to help the data entry of other departments?
What are other cities doing?
The first responders—with a 911 call, we get fire, ambulance, & police. At most, an ambulance
& squad care. Fire dept not needed for a call from a home. Possibly for a traffic accident but not
for a medical situation. Dispatchers should field the calls & decide who goes.
Poor housekeeping of property by renters and landlords & owners. All is visible to citizens &
visitors and prospective residents. Our city is so beautiful; a few should not ruin it.
The attitude that every budget should have an automatic increase even though the economy
doesn’t warrant it.
Would like to see stricter law enforcement, fines would supplement the budget.
Ordinances on the books are not enforced
Pit fires are a nuisance—can’t have windows open at night for fresh air.
Don’t privatize garbage collection.
Get the liaison officers out of the schools and back on the street where they belong. Drug issues
& enforcement should be the responsibility of parents & schools first & foremost.
Time constraints on the bridge opening! It shouldn’t open during 7:30-8:00 am or 12:00 to 1:00
p.m.
A pedestrian bridge would be yet another disaster! It takes less than 5 minutes to drive from one
side to the other.
Citizens doing the responsibilities of police & fire dept duties!!
Longevity & retirement pay.
Welfare & assisted living expenditures are out of hand.
New fire station is not necessary
Licensing & permits improved
What percentage of blue harbor landscaping is the city responsible for?
Why do we combine the parks & sr. center budget? Want to see it separate
Who do we continue to maintain NE Park—6th & Eisner?
What percentages of city employees live outside the city of Sheboygan?
A new police station—not a priority!!
Shortness of city employees – we need to hire more.

Web Surveys
Most Important
property depreciation
poor streets
The need to maintain the streets, streetlights, and parks.
Drug houses and other crimes. Sheboygan used to be a nice city. All the Mayor wants to do is
keep cutting services. He should ride through the alley north of Erie Avenue from 9th St. to 13th
Street. It is covered in trees and junk, looks like hell.

Gradual decline in safety of neighborhoods on the area bordered by Georgia Ave, S. Business
Drive, Union Ave, 20th street. Very little street lighting at night.
see above!
A failure of the building inspection unit in enforcing the water drainage and site elevations for


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landscaping the house properties! I live in a new subdivsion, 10 & Greenfield, and look at the
backyards and see for yourself how they all have different slopes and elevations which cause poor
run-off.
(1)City Streets are in terrible conditions. It was my understanding that the Wheel Tax collected by
our community was to be earmarked for this purpose. What has happened to these revenues?
(2)The city should have a resident rule for all city empoyees. It does not make sense to have an
employee make decisions or complaints about our city if they are unwilling to live in the
community.
Decrease in housing values. Poor street conditions.
Cleaning up crime, cracking down on drugs and careless dog owners, too. I also feel the
'diversity' in this community is doing us serious harm by bringing more crime, more drugs and
more welfare recipients to our community. Diversity has it's good points, but these people must
learn to blend into the community. In addition, they should not constantly be separated as
'cultures', they should be encouraged to blend into the community, as immigrants once did when
they came here. Anyone refusing to learn the language and become a productive citizen within 2
years should be shipped out.
We are starting to have too much crime. While I was growing up (I'm 72) we didn't know what
crime was. Now we have murders, and gangs, and drug abuse all around us. It make me sick
1. City streets. They are in disrepair. Take a drive on Lincoln Avenue and North 10th and you'll
know what I mean. 2. Litter. There is too much garbage in the streets and yards.
The neighbor seems to be okay with regard to city services. Maybe some of the streets could be
blacktopped is my only suggestion.
Lack of economic growth
reduce expenses do not raise taxes
Budget challenges principally caused by the high public sector labor costs. If the labor costs
cannot be brought under control, we will be unable to maintain the physical infrastructure of the
city.
Crime: drugs, gangs, disrespectful neighbors who do not care how they or their kids behave.
public safety; prioritization of spending
Too high of tax/mil rate for the services we recieve.
Maintain/improve to full staff Police and Fire protection!
How our tax dollars are being spent! High taxes are a reality but, dollars being poorly spent is a
travesty. Number 1 capital improvement project needs to be a new police station. Example of
wasted tax dollars is the tremendous effort involved in finding a building site and re-inventing the
wheel! Sheridan Park was a viable site, alot of the park would have remained as a park. Take the
politics out of the equation, including persoanl agendas of those involved. Another serious
problem is too many alderpersons and a ineffective form of city govt. We should have a
professional city manager/administrator and at the most 8 alderpersons. Right now there is too
many meetings, committees, etc where no single group is held accountable for city decisions.
Taxes-Our city taxes have risen considerably in the last few years.The majority of our public
departments have adjusted to fewer employees and yet the Fire and Police Departments have not
and yet our population is getting smaller by the year.All departments should be cut in the same
manner.
Lack of growth. (Business and residential)
Safety i.e. getting the police station built promptly and in the location from which the police
themselves feel they can perform their duties to the best of their ability and to the safety and well-
being of the community as a whole. Those that must work at and use the utility should be the
first to chose their location. Also, the fire department should be a top priority. Our crime rates are
rising at an alarming rate and this issue must be of utmost importance and put off no longer.


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Extraneous committees, jobs, services need to be done away with to save every tax dollar
possible.
The city needs to better explain to its citizens that if they want to keep their services they have to
be willing to pay for them.
Too many people getting assistance to buy cars, homes, and businesses just because they are
foreign and/or illegal. This small, German town cannot absorb these assistance programs.
1. There is too much city debt (look at the graphs). The city needs to live within its means. For
example, if you take in 30 million in taxes, fees etc, then you should only spend 30 million
dollars. NO more borrowing! 2. There are too many adminstrative associates in city
government. I reviewed the police and fire departments organizational charts and we are top
heavy. Do we really need that many deputy chiefs? 3. The city should concerntrate on the
following: Infastructure (roads, water utilities etc.). Crime. Schools. 4. High taxes We don't
need another Marina or Blue Harbor. Further, someone needs to ask the question - Do we really
need a new police station? City government is in place to provide services for the benefit of all,
not a select few. Just do the basics!
The high cost of public safety services. Both the police and fire departments make up a large part
of the budget. My comments will relate to the fire Department. With today's improved
inspection and fire codes ( of which I applaud) I believe it is a myth that the fire department needs
four stations staffed 24/7. If the city were starting from scratch and a study was done on how
many fires the city experienced and where, I don't think the report would say that 4 stations were
needed and they were to be staffed 24/7. Or it might say that 4 stations would be nice but the
staffing times did not need to be 24/7 - maybe something like 12 on and 12 off in varying shifts.
Paramedic/ambulance service does not need to be in the fire department - it never was in the past
and does not need to be now. Orange Cross is our ambulance service and let it develop. I've
heard the argument that firemen have the TIME to do paramedic services and run an ambulance.
The fact that they have the time affirms my first point. Lets be creative with the fire department
with regard to time management. Its TIME to rethink their bottom line role.

Strengths
Garbage pick up.
there seems to be more people getting involved and wanting to comment
1. Parks 2. Water 3. Improved relations with county
Police and Fire departments do good work but need more help to keep the city on track. DPW
does a good job and cannot keep up with all the workers being cut. Who will come here for a
vacation if the city looks trashy and they don't feel safe.
expansion of business, quality of life
The Fire Deptartment, Police Department both come when called. The water is safe to drink, and
I can flush the toilet and not worry of a sewage backup.
My taxes PAY for the excellant services i recieve. If i can afford to pay for new school gyms. i
can afford top quality city services!
Excellent Police, Fire, and DPW services. Good jobs with good benefits which provide livable
wages for families. Schools are good too but they have a different organization outside of city
govt.
(1)The alternate parking rule during the winter months has solved the many snow plowing
proplems. (2)Public Works Department has done an excellant job fewer employees. This shows
good leadership and employee relationship. (3)Citizens are now involved in city government.
City sewers work well.
The streets in my neighborhood are kept in wonderful condition. The Police, with their limited
staff, difficulties faced with our Council/Mayor, and poor working conditions, still have the


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integrity to care and do the best they possibly can in protecting our citizens, as does the Fire
Department. Our city Inspectors are also wonderful to work with.
  Our road crews are very, very good during the bad weather of winter. Our city planners have
brought us more restaurants and stores, our city streets have been constucted in better ways for us
to get around from one end of town to another with less time.
Low crime.
Garbage services are working well - I think we do a reasonable job with snow removal; I like the
drop off center - Police service and fire service including inspections are cadillac in nature - see
first point. I'm pleased with the spaceport idea for the Armory.
1. I think the budget review process could be conducted in a more efficient manner. When
department heads request monies, part of the review process has always been to look at how
much was spent from that account in the previous year. That is a good thing to do, however, this
seems to be given too much weight in determining approval or continuation of the requested
funds. I think this process may force some departments to fudge some account requests. The
way the review process works, department heads know if they ever give up any funds, even if
needs temporarily change, they'll never get them back. So rather than decrease line item requests
or temporarily eliminate them they might request more than they need for the current budget year.
The review process should allow for annual adjustments to the operating budget without instilling
the fear of never recovering those funds if they're needed in future years. 2. Our department
has the need for 48 desktop computers and numerous mobile laptops. It is our experience after 4
years that most of this equipment no longer meets our needs. Much of it is shared by many
different individuals and is being used 24/7. The Finance Committee (?), a few years back,
implemented a program whereby we can purchase new equipment through the IS Department and
then pay them back over a period of 4 years.       Is this the most cost effective way for our
operation to procure such equipment? A good chunk of money is spent on buying new equipment
and then we end up with old units that are worth nothing. Might it be more cost effective for us
to lease equipment? 3. There currently seems to be an atmosphere of them vs. us, rather than a
team working together for the same purpose. I would like to see new leaders (particularly
Aldermen) work with department heads by spending time talking with them and some of their
key staff. This would afford them the opportunity to become familiar with the functions and
goals of those departments. They NEED to discuss the operations of a department with the
persons who lead them. After this orientation process, so to speak, the Aldermen could be much
better informed. I would also suggest that before City leaders make any major decision
affecting a particular department, that they discuss the different scenarios with the department
head to educate themselves as to the pros and cons of the proposed change. This should be done
well in advance of making the change. I believe that some Aldermen take it upon themselves to
do this and I applaud them. I believe others do not and they then make uneducated decisions
based on their personal opinions. Those decisions then lead to conflict and morale problems and
a whole lot less efficiency all around. All of the City's leaders could be more upfront and open
with one another. There appears to be too much behind-the-scenes politics going on to meet
personal agendas. This, again, leads to conflict and morale problems and a whole lot less
efficiency. It is a whole lot less efficient because of all the unnecessary time spent trying to
figure out what is happening, why it's happening, and how to turn it around. There is too much
'game playing', rather than 'team work.'
Learn more about the variety and amount of services that the Public Works Department performs
not only on an annual basis but daily. This holds true for all City departments.
Better communication with employees. Be more thorough going over projects.
1. Utilize more volunteers in all departments of City government. 2. Higher more inexpensive
part time summer workers to handle jobs being performed by more expensive full-time workers


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(i.e. grass cutting, cleaning, etc.) 3. Encourage departments to establish revenue generating
ideas that would directly supplement their budgets. 4. Contract with professional grant writers
to secure more money. Contractors to be paid as a percentage of money secured. 5. Establish
more 'friends' groups to help maintain departmental operations and fund raise. Two examples are
the Friends of Sheboygan Parks and the Ellwood H. May Environmental Park Association.
Utilize a capital improvements process/schedule that looks beyond the next 5 years. Many capital
improvements should be planned & budgeted for over a much greater time period, e.g. 10 - 15
years.     In addition the Capital Improvements Commission should develop a way that it can
receive information about long term opportunities for cost reduction through capital investment --
a method different from the current funding request process.
The city should put a higher priority on leveraging Federal & State grant money for essential
services such as Transit. Buying more new busses with 80% Federal $$ would save thousands of
local $$ needed to maintain the old equipment. A comprehensive (bus)fleet replacement plan is
needed to ensure the city is using it's resources wisely & efficiently. The local share of operating
$$ for transit not only benefits the users but also brings additional $$ into the local economy.
Transit service should be expanded to make riding the bus a better option than driving your car.
(Check gas prices!) The service needs to run more frequently and latter at night to increase
ridership. Passengers need the ability to get to & from work, and many low income workers are
working nights. Thank you for this opportunity to share my thoughts.
The city should impliment equipment and policies instead of having everything so departmental.
For example, voice mail and flex time.
To make it easier for tree trimming and street sweeping I think we should go to parking on every
other side, like we do in winter but connect it to the date (August1 Odd August 2 even). Do this
all the time then people wiil have no problem getting use to it, this also keeps junker moving.
Do not cut employees from those departments that generate income ie. Building Inspection,
Clerks Office. Rather give them more employees inorder to more efficiently run their
deptartments.
City leader/leaders should spend quality time in each area/department to get a sense for how
things operate before making any rushed desicision.
One thing the city could do differently to save tax money is eliminate extra pay for weekend work
in some city depts. For example, the waste water treatment plant was recently granted double
time for Saturdays, up from time and 1/2. How can the city justify increasing someones pay to
double when there are other depts. such as the library where the part time people are still at a
nearly 10% reduction in their pay and they as well as most people only get straight time for
weekends. Weekend hours should be incorporated into the 40 hour work week and be paid as
straight time only in all city depts.
1. I think each department should have specific efficiency/productivity goals that should have to
be met each year. Streamlining each department by cross-training employees not only keeps
everyone busy and helps with regards to vacations and sick time, but it also helps justify budget
amounts and increases in taxes if need be. 2. There should also be documentation and
procedures for most jobs, so that when someone does retire or leave, the next person to fill that
position isn't always reinventing the wheel. 3. Positions that have been unfilled for more than 2
years should be taken off the T.O. 4. Position reviews should be done by department heads or
managers thoughout the year so ensure that each position is productive, and necessary. 4. The
council is the most powerful unit in City government. It should be ENSURED that they are given
all the facts before they are to vote on anything, especially with regards to city employees and
contracts. It is just not right that they are given pieces of information, or even INCORRECT
information. Investigation and proof should be required before anything is presented to them to
vote on.


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I understand the value of doing studies for the new police station site, but if one of those studies
didn't happen that would have been enought money to provide Sunday transit service for an entire
year. What the leadership needs to understand is the fundingof transit and the econmic benifits to
the area, that is in the area of $50 for every $1 invested by the city and inturn increases the
amount of taxes the city takes in.
Talk of layoffs or job eliminations are definitely not going to positively impact our departments.
Many employees are willing to reduce their work hours by 2-4 hrs/week IF THERE IS AN
ACCROSS-THE-BOARD CUT OF ALL EMPLOYEES: non-represented and represented;
directors, deputy directors, dept.heads and laborers; full-time and part-time. Another savings
would be to use pay rates from 2004, only IF THERE IS AN ACCROSS-THE-BOARD
application of prior pay rates for ALL EMPLOYEES. We feel that it is unfair to target only
certain employees. Many departments are already thinly staffed and using part-time employees.
We are ALL in this together to work for the City of Sheboygan and its citizens, and we should
ALL share equally in the reduction of hours or pay rates.
Let's not consider laying off employees. Instead of chosing and picking specific employees to
layoff, let's consider a small reduction in hours for all City employees (Non-Represented, Union,
and Elected). You would be keeping the reduction of services to a minimum without any job
loss.
create a specific tax to handle the budgets of several departments i.e., transit, library, etc. the
exact makeup of the departments helped could be decided by committee.
It is clear that the majority of expense in the budget is personnel. This is consistent with any
'service' type of organization. Depending upon ones point of view 'personnel' can be viewed as an
liabilty or an asset. Both have costs. But how we treat these costs is a function of perspective.
Leadership, both legislative and administrative need to approach 'personnel' with respect and
understanding. In addition, organized labor needs to be informed of their impacts based upon
their bargaining position. We need to move away from the 'zero-sum game' method of budgeting
and move to a more cooperative sharing method in which both parties share in the gains or losses.
A number of years ago, the vast majority of department heads were given raises just because
other communities department heads were being paid more, whether they deserved the increase or
not! When union employees want a cost of living increase and site other local employee raises,
that same logic simply does not float. Lead by example, take a cut in pay.
1. Do not require the City Park Dept. to be involved in affairs of other agencies, or charge those
agencies for their time. An example, is the annual set up for graduation. The two high schools
should either hold their own graduations at their own facilities, or the Parks Dept. should be
reimbursed for the time and equipment invested in set up and take down.
purchase fewer city directories - have maybe one book per floor - current copies run $315 each
Individual Common Council members need to engage in less micromanagement and
advancement of their pet projects. The overall needs of residents should be considered so a
balanced array of the municipal services that residents need and expect in an urban environment
remains viable.
I think it is unnecessary and wasteful to dispatch an ambulance, a police squad and a fire truck for
medical emergency calls. It seems like somewhere along the line some egos got in the way of
common sense. Fix this costly practice ASAP.
The leadership needs to decide whats best for the city and not there own department. Also,
decisions need to be LESS influenced by the amount of money something will cost. If the
improvement is benificial, it should not be rejected due to lack of funds.
I believe that the idea of sharing the city's financial concerns with the public / tax payers is a good
way to receive input, however you are more likely to hear from the 'crazies' that are out there than
you are from the average tax payer. Be very careful of who you ask for advice.


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Foolishly spending money over and over on studies. There has been many wasted dollars...let the
alderpeople who were elected make decisions after a few selected studies, that is their job and
that is what they were elected to do. Possibly have referendums?
1. Decisions made by council and committees as well as department heads, should be based on
ALL the facts, should be what is in the BEST interest of the city and it's citizens or the long-term
goal of the department, and should not involve hidden agenda or conflicts of interest.
I feel that the spending cap for the police station is to high If that would be decreased by even 3%
that saveings could be passed on to other depts.
the city's leadership could stop complaining about empty transit buses and try to figure out ways
to fill them up. there is no reason that a city of this size should not have a transit system. i believe
we have a good one that could be made better with the proper support from city leaders.

Weaknesses
Most of the buildings in the City are deteriating and old. There is not a new section for business.
Deer Trace in Kohler is new and people like to do there. Sheboygan people just do enough to get
by when it comes to development. They need to have a bigger vision and not be afraid to grow.
Growth means employment and opportunity.
there are alderpersons and city employees who do not want to get input but run things in an old
fashion way
1. Too much spending on police. 2. Too much spending on fire protection. 3. Too much
spening on public transit. 4. Inability to come to consensus on location and cost of police
department. 5.
Too much money being spent foolishly on things like the Marina, Blue Harbor Resort, fish
cleaning stations, park bathrooms,all while the Mayor talks of cutting the police department and
not having money for a station house. All they do is spend thousands of dollars on studies.Still
nothing gets done.
arrogance and vindictiveness of new administration - not seeming to involve department heads in
decision making; wasteful spending at the same time revenues are shrinking and public safety
concerns are rising
Why does the City of Sheboygan need to build a new Police department at all? Why not just
expand on the city hall land where they currently are? There are floors in the courthouse that are
viruetally unused. It would be more feasible to annex more of the courthouse into police area.
Why are huge city buses driveing around wasting fuel when the city could easily and cost
effectively retrofit a passenger van to run the routes and use a quarter of the fuel. There is no
sense in running the bus lines if they are empty 75% of the time.
The nutcases that scream CUT my TAXES! The feds are cutting local support, the state stays the
same. its either cut services or cut taxes, you can't do both! I have no problem paying for
services!
When difficult decisions need to be made, there is too many committees and passing the buck
around before it gets to Council floor. Too many alderpersons are at Council meeting and don't
understand the issues. Either they are unable or unwilling to take a stand or they are failing to
educate themselves as to what the issues are. Watch the meeting and it is obvious there are
alderpersons who are just followring and who clearly haven't done their homework. Thats why
having only 8, maybe with a pay raise, will keep them accountable for their decisions. That
issues presented on the council floor haven't been objectively studied and there is always
confliciting data/facts presented even when its time for the final discussions prior to voting!!!
The near destruction of a park has divided our city into chaos. Our parks belong to the whole city
and should be protected at all times. Sheboygan has been torn apart because of this issue and the
relationship between our Police Department and the general public is in dire straits.


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Luring new business in to our City. People do not want change even though it may be positive for
99.9% of the City.
I think the Mayor has made some incredibly poor decisions and encouraged things that are utterly
destructive to our community. I do not believe he has the best interests of our city in mind, rather
I believe he has HIS interests in mind. He has no clue what Sheboygan was 30 years ago, what it
was built to be and what my ancestors meant it to me. He's a man who came here from Texas, a
very different environment and not one conducive to the way of life in Sheboygan. Nor has he
bothered to uphold the history we could once be proud of. I am ashamed of this development but
more so, very saddened to see the desruction of the city that is so dear to me.
Our family uses Mead library we consider this service vital. Please consider more funding for this
wonderful institution.
  At this point, it seems we are allowing the Mayor too much power. Anything and everything he
wants is handed to him. He is not even FROM Sheboygan and I resent that he is running this
town. I was shocked when I was taken to an emergency room at the hospital, and I heard
someone call for an interpreter for another patient. In my pain and peril I thought, 'the patient
doesn't speak English?' More tax dollars for INTERPRETERS.!!!!!!
Maintain city streets.
City council - a. can't make up their mind b. no leadership c. do not believe in a dress code - I
elect them and it is an honor that they have received, they are my representative and they don't
dress the part. They are casual with their dress and casual with their thinking - point a. I am
embarrassed for the city when I see them march in a parade - how they look (sloppy and ragtag)is
symptomatic of how they conduct city business. I appreciate the fact that Mayor Perez dresses as
a mayor.
Develop and implement an organized public information and education program to inform
citizens of services and costs to provide these services. For example, recycling saves; free mulch
available, dump no waste into storm drains - drains directly to the lake and many others. Public
Works needs to become more visible and not a mystery.
Work with the employees, get in a 'Team' mindset instead of the current us against them way of
doing things that was perfected by Becker.
1. Use smaller, more fuel efficient vehicles whenever possible. Supervisors and those in
administration may be able to get by with small cars rather than large trucks. 2. Purchase trucks
with manual transmission only to save on the initial purchase price.
Install automated systems, such as automated materials handling systems, given availability of the
necessary funding. Such systems would reduce the need for staff while maintaining, if not
improving, existing services. Achieve a self service check out rate of at least 75% at one year
following installation of the self-service check outs scheduled for October 2005. Install and
staff a drive up service window in order to extend selected check out/check in service beyond the
hours the library building is open to the public. Acquire and promote the use of more e-
resources, books, video, and music, in order to reduce the need for storage, transport, check out,
check in, etc.
Develop a Capital program to ensure the timely procurement of replacement buses at 80%
Federal funding to lower maint.costs (which require a higher percentage of Local funding).
Additionally, the new low floor buses are easier to board and provide a pleasant bus riding
experience.
My department could change to a yearly performance evaluation and base wage increases off of
merit instead of giving everyone the same percentage across the board.

1. Try to change the work ethic that revolves around a union employee. Most believe that 6 hours
of work equals 8 hours of pay. This is probably due to our last two contract settlements where we


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accepted wage hikes that were less than the current cost of living increase. I believe that alot of
us feel that we will never receive a fair wage based on the current cost of living. I do feel that our
current health insurance is more than fair but unfortunately most employees look at their hourly
wage as an indicator of their success and not at their benefit package as a whole. 2. Require that
all Future City Employees live within the City Limits. Too many of our employees have moved
out of the City in the last few years. I believe that they should be living here where they work.
Doing a fine job...thus far.
1. Flex-time schedules. Flextime schedules help with employee moral and they very much benefit
city government by providing more coverage for the same amount of wages. If someone starts
abusing it, then put them back on the 8:00 to 5:00 schedule. 2. Prioritizing work. There should 3
main levels of priority. There are those projects that need immediate attention, priority 1. There
are those projects that should have target dates, because they are long-term projects, and have
priority 2. And there are projects that are mostly scheduled maintenance, upgrading, ect., which is
priority 3. 3. Project management. There should always be a cost/benefit analysis to every new
project. Brainstorming sessions for all new projects as well as investigation as to whether it is
more cost effective to do it inhouse, or to contract out. There is nothing that is more of a waste of
time and money and resources, than to work on a project for weeks or months, just to have no one
use it when it's completed. 4. Have concise weekly or biweekly meetings within the department
so that everyone has a general idea of what is going on with everyone else in the department.
Push harder for advertisments on bueses and come up with a poliy for doing complete bus wraps.
Work along side of city hall to improve the relationship with the town and try to get bus service
to some places in the town, and the same goes for the county Maybe we could even have some
connector buses with the Ozaukee county flier.
my department has been doing all it can within the confines of its budget. there are alot of things
that could be done with the proper support from city leaders.
We need to become more focused and react less to work requests. We need to prioritize work
more effectively to gain greater community improvements. We need to analyze which methods
are effective and those which need improvement. Unfortunately, the department has a large
backlog of requests. We are currently tabulating these requests for service to identify priorities
and maximize resources to complete the work efficently. The department of public works has a
history of cutting inefficient areas and making improvements to the overall budget and will
continue to provide this leadership in the future.
The department has far to many vehicles given to 'supervisors' as a benefit.
Reduce the need for staff mediation through installation of systems, signage, etc. that promote
and support customer self service.
Reduce maintenance costs thru timely aqcuisition of new busses. See #4 above. Thank you.
Our department needs to allow other departments LESS decision making when it comes to
purchases. Departments are allowed to purchase equipment because they want it not necessarily
because they need it.
Not so much this department, but overall I believe some duplicate work is being done between
departments which is not to cost effective.      While other departments need to be brought up-to-
date with computers/technology in general.
Answering phone calls that were specifically directed to another employee. Each employee
should have voice mail so that when a call specifically for them comes in, and they are on their
phone or away from their desk, that message gets directed to their voicemail, instead another
employee having to 'take a message', and having the caller have to repeat their request twice, once
to the person taking the message, and another time to the actual person they were attempting to
reach in the first place.
Operate buses that are well past their useful life try to get new buses more often to drasticly


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reduce maintance costs
this is something i have listened to since i have been in this department for seven years. aside
from the three years of a grant program there has been one cut after the other. the only thing that
has come from these cuts is a lower bottom line. and with that lower bottom line comes more talk
of further cuts from city leaders. any more cuts and you might as well close the doors.

Other issues
The school system is a huge drain on the taxpayers. We educate our kids so they go to college
and earn a degree. After receiving there degree where do they find employment?? Not in
Sheboygan! There are not enough white collar jobs in the community. The white collar yuppies
do not complain about tax and growth in a city. They welcome it. Its the people that work at
Walmart and Mini-mart's making minimum wage who complain about tax increases and growth.
The decline of the city in general, too much crime, serious crime, compared to a few years ago.
The city is looking trashy, not as well kept.The Mayor spends too much time worrying and
talking about racial matters that have never been a problem until criminals from out of town
started coming here to commit crimes and sell drugs.
the police deserve a new, quality building
The city of Sheboygan should not allow further housing to develop south of the city unless the
city has money to fully fund the Fire and Police Department for that area. There are other
'blighted areas of Sheboygan that should be invested in before they get worse.
Bring the Ambulance in the city. Taking tourism back was ok by me. we need to think outside
the box!!
The power struggles taking place within city govt. The inability to work togethere with the
county without mixing in petty politics. The presentation of info and facts which is inaccurtate
and slanted to fit the day,
At a time our bugets are so tight, why do the police and fire departments insist on adding more
respondsibilties to their departments when we can not afford to fill their T.O.? Filling a position
for six months is a waste of monies and a promise to an employee we can not afford to keep.
The decision makers are too easily influenced by a handful of locals who call in to radio talk
shows or write a letter to the editor in the Sheboygan Press. The City need to recognize how the
demographics are and adapt accordingly. Sheboygan is going through what all cities experience.
The majority of the inner city is old and residential property has turned in to rental property. The
renters are not concerned with improvements and upkeep. These conditions drive others out of
the neighborhoods. That is why cities like Falls, Howards Grove, Plymouth are growing. The
same happened in Milwaukee, the professional people moved to Brookfield and Mequon to get
away from the old neighborhoods. That is why Sheboygan needs to grow. It needs shopping,
restraunts, white collar businesses and new housing to keep taxpayers.
We need to encourage local, small businesses more. We need more privatization and less
demanding unions that make prices so high. They want more money, for less work and less
quality. There appears to be a growing lack of respect for the law and for each other. This
respect is what once made this such a wonderful community. The Press reporters, editors and
other staff need to learn the meaning of the word 'Honest', as that is what they owe the public.
The public school system is way out of control and could use a total make-over and stop the
ridiculous spending on non-educational foolishness. School should be about academia; not play
time. Education is such a wonderful gift that one carries with them an entire lifetime and our
schools are depriving students of the true meaning of an education. Instead, they condone sports,
sex, filth...all the things that harm our society. This denigrates the students, holds them to such
low standards they leave high school with no future. I know of many incidences where students
were allowed to graduate by the skin of their teeth, with very poor performance and grades, just


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so the schools could report a successful graduation rate. Despicable practice and one that harms
those poor kids. I best stop...could go on and on on this issue.
If the city has a concern about lack of money for all it's services why do the employees at the
waste water treatment plant receive double time pay on Saturdays? While other city employees
work hours are being cut or reduced.
 I am stunned that our fine police force did not have the choice themselves of where their new
police station is located. The police in this city really have their hands full with the drug
problems, and should be given the utmost respect and should certainly be deferred to in the
choice of their own headquarters. And, no, I know no-one in the police department at all. I just
respect all policemen.
High taxes. Too much city debt. Water and wheel tax. Crime.
Taxes are the primary concern - I don't like when designated funds are raided to pay for other
activities and projects. It would be nice to make the water feature at the library fountain into a
focal point - have it working or make it into something else.




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