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Verizon Contract Negotiation - DOC

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					                                       LATHON C. FERGUSON
3864 Kentucky Derby                                                               (314) 973-0613
Florissant, Missouri 63034                                                       lathonf@sbcglobal.net

OBJECTIVE: To obtain a position that will allow me to utilize my analytical, interpersonal and leadership
skills offering me the ability to grow and succeed in a fast-paced and performance driven environment.

SUMMARY: Professional experienced in establishing and maintaining client relationships, strategic
selling, account management and contract negotiation. Proficient in business operations, coaching and
mentoring, and maintaining high performance levels. Exceptional written and oral communication skills
along with superior organizational and interpersonal skills. Confident, highly motivated and maintains high
degree of professionalism.


PROFESSIONAL EXPERIENCE
VERIZON WIRELESS, Saint Louis, Missouri- November 2001- January 2010
Major Account Manager, October 2008- January 2010
 Grew and managed annual sales revenue of $4.8 million by engaging executives through sales
    presentations and relationship-building
 Utilized sales force automation, funneling and prospecting tools for account management
 Initiated, negotiated, and implemented national contracts with new clients and negotiated contract
    renewals with existing clients
 Conducted strategic account reviews with clients to analyze service needs and usage trends and
    identified products and pricing that meet client needs and business objectives, and recommend correct
    product and solution
 Conducted Rate Reviews/Billing disputes and credits with key long term accounts based on their
    organizational goals
 Mentored Business Sales Representatives on client development and retention
Business Account Executive, October 2007- October 2008
 Executed client-specific sales efforts by recognizing business needs, identifying and engaging key
    decision-makers, and obtaining knowledge of industry, competition, and latest trends
 Developed and utilized sales strategies to establish and nurture relationships with corporate clients and
    exceed monthly sales objectives
 Generated new business through prospecting, cold-calling, networking and conducting sales
    presentations
 Provide high level of customer service in order to maintain and increase client retention




Data Sales Consultant, February 2005- October 2007
 Provided consultative training and support by implementing initiatives to improve regional sales
   performance
 Analyzed data sales results and market conditions to discover growth opportunities
 Collaborated cross-functionally with retail, business, marketing and operations channel to analyze
   issues impacting data sales
 Recommended, developed, and implemented process improvements
 Developed customized training curriculums, conducted training sessions and product demonstrations
 Monitored key performance indicators activity and disseminated new product updates throughout all
   sales channels
Lathon C. Ferguson                                                                        Page 2 of 2

Sales Representative, June 2003- February 2005
 Exceeded quota and revenue targets
 Managed store operations by processing customer transactions, auditing and reconciling daily activity
    with received payments, and overseeing merchandise inventory
 Collaborated with marketing team to organize public relations events and promotions to generate sales
    traffic
 Evaluated customer needs based on contract obligation and proposed appropriate solutions
 Trained and mentored associates
Assistant Retail Support, November 2001- June 2003
 Assisted with store operations through customer engagement and sales transactions
 Performed semi-annual and monthly physical inventory counts and resolved inventory discrepancies
 Inspected customer equipment and performed software updates
 Resolved bill and payment issues and managed bill re-rating and rate plan change inquiries

EDUCATION
Webster University
Masters of Arts, Management and Leadership: December 2009
        Basic Finance for Managers               Developing and Managing Human Resources
        Accounting Theory and Practice           Management and Strategy
        Managerial Leadership                    Organizational Development


University of Missouri-St. Louis
Bachelor of Arts, Political Science: January 2004

PROFESSIONAL DEVELOPMENT
     Verizon Midwest Mobility Leadership Program
     Certified Microsoft Windows Mobile Trainer
     RIM Blackberry Specialist

CIVIC INVOLVEMENT
United Way of Greater St. Louis
Cabinet Member- Young Leadership Society
St. Louis Crisis Nursery
Member-Board of Directors
Mary Institute Country Day School
Co-Chair-African American Support Committee
Mary Institute Country Day School
Co-Chair- Annual Fund

				
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Description: Verizon Contract Negotiation document sample