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					Teacher guide



     Human Resources Diploma Toolbox
     BSB50801 Diploma of Business (Human Resources)




     Teacher guide ........................................................................................... 1
        QuickStart for teachers ........................................................................... 2
        How does it work? .................................................................................. 5
        Assessment ............................................................................................ 9
        Implementation ideas ............................................................................ 11
        Online teaching tips .............................................................................. 14
        Session plan for an orientation with students ........................................ 16
        Knowledge and skills gap analysis ........................................................ 18
        Sample delivery schedule ..................................................................... 21
        127 online groupwork ideas .................................................................. 24
        HR key terms ........................................................................................ 84




     Acknowledgements
     This Teacher Guide was developed from contributions by Barry Reeves, Susan Coleman,
     and Sheevaun Gallacher. We gratefully acknowledge the feedback from students of Central
     TAFE WA who participated in the pilot of this Toolbox, and the contribution (via Susan
     Coleman) of the FAME program run by TAFE NSW. July 2003.
                       QuickStart for teachers
                       OK, you're busy. Read these 3 pages for the basics to get started. Later you
                       can browse the rest of the Teacher Guide.

                       What’s in this toolbox?
                       This Toolbox contains learning materials for self-guided study and group
                       collaboration.
                       The materials are presented around a case study company called STAR
                       Industries where the student is given challenges and situations that the HR
                       Manager would typically encounter. The emphasis on learning by doing –
                       the student takes on the role of General Manager, HR at STAR and makes
                       strategic decisions about HR that will help STAR achieve its goals.
                       The Toolbox is organised around nine projects, aligning to nine
                       competencies at AQF level 5:
                       Table 1: Units of competence in the HR Toolbox (2 columns)

                            BSBHR501A                  Manage human resource consultancy services

                            BSBHR502A                  Manage human resource management information systems

                            BSBHR503A                  Manage performance management systems

                            BSBHR504A                  Manage industrial relations policies and processes

                            BSBHR505A                  Manage remuneration and employee benefits

                            BSBHR506A                  Manage recruitment selection and induction processes

                            BSBHR507A                  Manage separation/termination

                            BSBHR508A                  Manage work/life skills

                            BSBHR509A                  Manage rehabilitation/return-to-work programs




                       What do I need to start using it?
                                  a standard web browser like Internet Explorer (version 5 and above)
                                   or Netscape (version 4.7 or higher) or Mozilla.
                                  a monitor where you can set the display size to 800x600 or
                                   1024x768
                                  Flash Player version 6 (release 29 or higher) if you want to hear the
                                   sound files (when you go to the home screen for a Unit the Toolbox
                                   will tell you if you don't have it)
                                  Acrobat Reader version 4 or higher if you want to get the fast
                                   download version of the worksheets in the learning packs.
                       Follow the link to Computer Setup on any Home screen for more details.




Teacher Guide, Human Resources Diploma Toolbox                               Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                     Page 2 of 97
                       What should I look at first?

                       Figure 1: Induction screen




                       You can quickly get to know the Toolbox by working through the STAR
                       Induction presentation. It takes about 10-15 minutes and it's designed for
                       anyone working with the Toolbox. You can get to it from the Toolbox
                       Home Screen or any Unit Home Screen.

                       What do I need to do before classes start?
                       Here's the bare minimum before you start using this Toolbox.
                                  Confirm how your students will be assessed.
                                  Set up an online group page where your students can communicate
                                   and exchange files (if they're working online).
                                  Select the groupwork activities you require your students to do
                                   online (or how you'll adapt them for classroom delivery).
                                  Set a timetable for completion of each task.
                                  Spend some time working through the material for one Unit so you
                                   can experience how students will see them. Start with the Induction
                                   (it's one for the whole Toolbox), then go to the Getting Ready screen
                                   for the Unit you're looking at, then the Project brief, then each Task.
                                   Note the learning packs – they contain the HR content.
                                  Plan for how your students will begin if they're studying online – a
                                   face-to-face orientation, a live chat or a teleconference orientation.
                                  Plan one online icebreaker activity if it's an online group.



Teacher Guide, Human Resources Diploma Toolbox                     Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                           Page 3 of 97
                       What about accessibility?
                       This Toolbox complies with guidelines to make it accessible to as wide a
                       range of people as possible. For more details and tips follow the
                       Accessibility link on the Toolbox and Unit home screens.

                      Tip



                       If you or your students like larger text on the screen, tell them to choose
                       a larger font size in their web browser.
                       Figure 2: Selecting a larger font size in Internet Explorer




                       Figure 3: Selecting a larger font size in Netscape and Mozilla




Teacher Guide, Human Resources Diploma Toolbox                     Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                           Page 4 of 97
                       How does it work?
                       Here’s some background into what the development team for this Toolbox
                       have set out to achieve as we developed these resources. We hope that
                       explaining our rationale will help you understand how best to integrate the
                       Toolbox into your program.

                       Learning is authentic and practical

                       Figure 4: Case study project screen




                       Each Unit of Competence is presented through a case study set in STAR
                       Industries, a fictitious company that is a national manufacturer, wholesaler
                       and retailer of doors, windows and other building materials. This has been
                       created so that all students have access to an authentic context for learning
                       about HR management.
                       The learning materials in each Unit are organised around an overall Project.
                       These projects are broken down into Tasks that present learners with
                       realistic situations and challenges that they are likely to be faced with as an
                       HR manager.

                      Tip



                       Encourage students to work together to think of ways to adapt project
                       tasks to their own workplace or industry.




Teacher Guide, Human Resources Diploma Toolbox                Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                      Page 5 of 97
                       Each task is built around a clearly defined item of work the student
                       produces, reflecting what may realistically be done in a workplace. Students
                       are encouraged to add these outputs to a portfolio. (RTOs may decide that
                       items in this portfolio contribute to assessment – see the section
                       ‘Assessment’ below.)

                       Learning is supported
                       The student is provided with learning supports for each Project Task:

                       Learning packs
                       Figure 5: Learning pack interview screen




                       These are guided learning resources containing worksheets with readings,
                       glossaries, web links, matching and sequencing activities and interviews
                       with real HR managers, and they underpin each project task to help learners
                       gain the knowledge and skills they need to complete the task




Teacher Guide, Human Resources Diploma Toolbox                    Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                          Page 6 of 97
                       Tips and work samples from an HR adviser
                       Figure 6: Student's HR adviser




                       The HR adviser is a character in the case study who is an experienced
                       practitioner – these have been written by practising HR managers and
                       teachers to address the most common concerns a new practitioner may have
                       about a project task

                      Tip



                       Encourage your students to explore issues that the adviser raises with
                       any HR mentors that they have access to. The idea behind the online
                       adviser is to model a mentoring relationship – ideally this model should be
                       transferred to the student's workplace if possible.

                       Ideas for online groupwork
                       Figure 7: Groupwork box on a Task screen

                                                        Designed to encourage social learning, peer
                                                        support and peer networking – there is a
                                                        wide selection of these later in this Teacher
                                                        Guide.
                                                        Many of these activities involve some sort of
                                                        peer review. Feedback from peers is an
                                                        essential part of workplace practice and these
                                                        activities are designed to encourage students
                                                        to develop skills in collaboration. It will also
                                                        take some of the load from the teacher to
                                                        provide feedback to all students on every
                                                        activity.




Teacher Guide, Human Resources Diploma Toolbox                 Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                       Page 7 of 97
                       Learning is flexible
                       The Toolbox is designed with the understanding that teachers and students
                       will have different needs:
                                  each Unit is a stand-alone set of learning materials, linked by a
                                   common case study theme, so RTOs can deliver just one Unit, or the
                                   whole set of Units to your students.
                                  the case study and project in each Unit are kept in separate files from
                                   the learning packs, so RTOs may replace the case study and/or
                                   project details with a materials set in another industry (eg retail,
                                   finance or travel)
                                  content about HR is provided in learning packs that support task-
                                   based learning, not as the starting point in the Unit – this allows
                                   more experienced and confident students to quickly begin work on a
                                   Project Task, while still providing easy access to content for less
                                   experienced students
                                  learners may get to learning packs from links on the task pages, or
                                   from an index of learning packs on the Toolbox home screen, or on
                                   each Unit home screen – this is a fast way to get to content about HR
                                  students are encouraged to adapt case study task to their own
                                   workplace where possible – guidelines for doing this are on each
                                   task screen.

                       Figure 8: Mind map of the learning design – learning packs are re-usable across
                       Units and across Tasks with a Unit




Teacher Guide, Human Resources Diploma Toolbox                    Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                          Page 8 of 97
                       Assessment
                       Sample assessments
                       As a guide only, we have included a sample assessment for each Unit that
                       models a possible assessment approach. These are not intended as
                       recommended assessments for your students. Don't forget that designing
                       assessment is the responsibility of the RTO offering these Units.
                       The sample assessment for each Unit comprises two assessment methods:
                                  A portfolio of evidence of work done during the project tasks, ie the
                                   task deliverable (RTOs may rewrite the task deliverable, or add
                                   another deliverable, if they wish to vary assessment between groups
                                   of students). This may be used to assess the performance criteria
                                   the key competencies.
                                  Evidence of quality contributions to online discussions, including the
                                   quality of responses to other students comments, the quality of
                                   feedback given to other students, and the collaboration and team
                                   skills demonstrated by the learner. This may be used to assess
                                   underpinning knowledge.

                      Tip



                       Replace the sample assessment Word file in the Unit with the one your
                       students are actually required to do.

                       Other methods of assessment
                       When designing your assessment consider the assessment methods you
                       will use:
                                  observation of workplace performance – will need a well planned
                                   observation guide; will need to be combined with other methods to
                                   assess underpinning knowledge
                                  simulation – for example role plays to assess negotiation or
                                   consultation skills; useful for overcoming ethical issues when direct
                                   observation is not appropriate
                                  interview/dialogue – present case scenarios and ask students how
                                   they would respond; include questions to assess underpinning
                                   knowledge; improves access and equity; when integrated with
                                   observation of performance can assess understanding in context
                                  written test – questions on short case scenarios; questions to assess
                                   underpinning knowledge or application of concepts or principles
                                  self assessment – valuable for adult learners; enhances self-esteem
                                   and promotes critical reflection


Teacher Guide, Human Resources Diploma Toolbox                    Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                          Page 9 of 97
                                  learning journal/log book – reflection by the student on the
                                   processes involved in creating their portfolio of evidence; records of
                                   progress over a period of time; can be combined with self-
                                   assessment
                                  samples of work – learners may have already produced a portfolio
                                   item in the workplace, however you need to ensure authenticity.



                      Tip



                       Keep an eye on this Australian Flexible Learning Framework project
                       'Online Assessment Strategies and Models',
                       www.flexiblelearning.net.au/projects/onlineassessmentstrategies.htm.
                       This project will be establishing a website containing assessment
                       resources for VET practitioners in online and blended learning
                       environments.




Teacher Guide, Human Resources Diploma Toolbox                    Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                         Page 10 of 97
                       Implementation ideas
                       Blended delivery – a combination of face to face and
                       virtual classroom
                       The Toolbox could be provided to your students with one or all
                       competencies on a CD-ROM. Students could work through the tasks in
                       STAR and still come together at specific intervals to work through the
                       collaborative activities or participate in debates or role plays. The toolbox
                       could also be linked to a website or Learning Management System as
                       outlined below.

                       Load Units onto your web server
                       The Toolbox is designed so that the whole Toolbox or individual Units can
                       be installed onto a server. You can run it as a simple website, or load it into
                       your Learning Management System if you have one. More information is in
                       the Technical Manual.

                       Consider providing a CD-ROM to students
                       Put one or more Units onto a CD-ROM for students who cannot stay online
                       for extended periods, or who have a slow internet connection. (Refer to the
                       Technical Guide for instructions.)

                       Offer your students an online tool for group
                       collaboration
                       If your RTO has an online collaboration system for students (eg WebBoard,
                       WebCT, Blackboard, Janison) then you can use that. If not:
                       You can set up your own online group by going to Yahoo! Groups. Yahoo!
                       Groups allow you set up your own email group, save files and run live chat
                       sessions. It’s a free service. Go to groups.yahoo.com.au to set up a group.
                       Note: each student will have to register with Yahoo! to get their own
                       account before they can access the group website.

                       Offer variety
                       You don't have to follow the instructions on Task screens to the letter; they
                       just provide a consistent framework. Why not add variety by conducting one
                       or two of the Tasks entirely as a live chat session? As you explore the case
                       study task, different students play the part different characters at STAR
                       Industries. Or you could do this in a computer lab with a mix on time on the
                       computer and time in break-out groups.




Teacher Guide, Human Resources Diploma Toolbox                 Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                      Page 11 of 97
                      Tip



                       Some tasks contain virtual meetings that play in the Flash Player. These
                       could be a trigger for continuing your own virtual meeting in a chat
                       session.
                       Students could take on the roles of different stakeholders in the meeting.
                       This may be a useful activity to develop consulting or negotiating skills, and
                       may be run in a face-to-face training session as well if you are using a
                       blended delivery model.

                       Figure 9: A virtual meeting on performance management systems




                       The virtual meetings appear in these Units:
                       Table 2: Location of virtual meetings in the HR Toolbox (2 columns)

                            Unit                       Location of virtual meeting

                            BSBHR501A                  Task 2
                            BSBHR502A                  Task 3
                            BSBHR503A                  Task 2
                            BSBHR504A                  Tasks 2, 4



Teacher Guide, Human Resources Diploma Toolbox                           Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                Page 12 of 97
                            BSBHR505A                  Project brief, also in tasks 1, 8
                            BSBHR506A                  Project brief
                            BSBHR507A                  Project brief
                            BSBHR508A                  Tasks 3, 4
                            BSBHR509A                  none




                       Set group projects
                       Each Unit Project in this Toolbox is broken down into a number of Project
                       Tasks. You can browse through these Tasks and identify ones that could be
                       done as group projects by your students. Some advantages of this approach
                       are:
                                  it can facilitate social learning in the online environment (where
                                   students left to their own devices feel isolated and alone)
                                  it can allow students to practise skills of collaboration, consultation
                                   and networking required of an HR manager
                                  it can be integrated with assessment of underpinning skills such as
                                   negotiation and consultation skills, and with the Key Competencies.
                                  Here are some practical suggestions for implementing group
                                   projects:
                                  limit teams to no more than 3 or 4 students
                                  set a date for completion of the group project
                                  as well as the group producing the deliverable for the Task, consider
                                   asking students to write a self assessment and peer assessment of
                                   their contribution to the group process – this will encourage students
                                   to reflect on their collaborative skills, as well as providing you with
                                   more information if you are considering using the group work as an
                                   assessment item
                                  provide guidelines as to how you expect your students to collaborate,
                                   eg entirely online, or through a mix of face-to-face meetings and
                                   online communication.




Teacher Guide, Human Resources Diploma Toolbox                                 Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                      Page 13 of 97
                       Online teaching tips
                       Here are some great ideas from teachers who have been facilitating online
                       programs in VET. They’re not meant to be prescriptive, and different things
                       will work for different teachers and students. They're in no particular order.
                                  At enrolment time, well before classes begin, ask students to work
                                   through this site: www.tafe.net/learnscope/rsg - Ready Set Go, a
                                   student guide to Online Learning. Explains the language of the
                                   internet, and has guides for using email, sending and receiving
                                   attachments, using web browsers, and using web forums and chat
                                   systems.
                                  The nature of the Human Resources competencies means that
                                   learning online in distance mode, and interacting with people via
                                   emails and chats, will require students to have sharp literacy AND
                                   keyboard skills –more so than for students who learn in a face-to-
                                   face setting where they can talk about ideas. If students need more
                                   support consider face-to-face sessions to supplement distance
                                   learning, or other support such as telephone support or
                                   teleconferences. Also see the section above 'Offer variety' for more
                                   ideas.
                                  If students are new to online learning (and are able to get to a
                                   workshop) some teachers may like to hold a face-to-face orientation
                                   workshop for online students. A detailed session plan for one of
                                   these is in this Teacher Guide.
                                  As email will be primary method of communication with you
                                   students ensure that you have a clear system of email folders for
                                   managing the traffic.
                                  Send a weekly email to all students with reminders of the tasks that
                                   should be completed, the tasks in progress with reminders for times
                                   of chats or forums during that week. Alerting students to activities
                                   for which they should be undertaking individual learning (using the
                                   learning objects) prior to group activity in the week to come can also
                                   be helpful. You might comment on the quality of work in the
                                   preceding week and provide tips and encouragement for the task at
                                   hand.
                                  Be clear about timeframes by setting targets for learning. A sample
                                   delivery schedule appears later in Guide. These can help you with
                                   your ‘online lesson’ planning. You will need to set frameworks so
                                   that student know what to do, and when to do it.
                                  If you manage a very large group of students, create a sense of
                                   community online by setting up study groups of 4 – 8 students, all
                                   of whom begin the Unit at more or less the same time. This makes it
                                   easier for students to gain the benefits of social learning and to form
                                   networks as they study.




Teacher Guide, Human Resources Diploma Toolbox                     Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                          Page 14 of 97
                                  Once you have set up the study group, facilitate an online
                                   ‘icebreaker’ activity when students start the Unit. Ideas for this are
                                   on the Project Overview screen for each Unit.
                                  Plan ahead and be clear to your students about which online
                                   collaboration activities that you expect them to complete (also see
                                   the next section containing more online groupwork ideas).
                                  When students are about to start an online group activity, send them
                                   an email with instructions on what teams they will be in or whose
                                   job it is to start a round robin activity. Do not presume students
                                   will work it out.
                                  Establish whether you students have completed any previous units
                                   online. This way you can gauge how much support you will need to
                                   provide to coach students to develop online learning skills, as well
                                   as the content in the units. You may find students require different
                                   levels of support. In the first few weeks get a clear picture of how
                                   each student is coping to enable early intervention.




Teacher Guide, Human Resources Diploma Toolbox                    Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                         Page 15 of 97
                       Session plan for an orientation with
                       students
                       Where students are new to online learning it is advisable to provide a face to
                       face orientation session. Relationships in online learning support successful
                       learning in the same way as in traditional classroom settings, establishing
                       contact with peers and facilitators assists in developing these relationships.
                       Participants will have access to computers for the orientation. The following
                       material is designed for a 3 hour session.
                       Table 3: Orientation session plan (3 columns)
                       Time          Activity                                                          Resources

                       15 min        Icebreaker – introduction game                                    Any game, see
                                                                                                       www.thiagi.com
                       15 min        Outline outcomes for this session:                                Overheads
                                                Establish basic skills for online learning
                                                Establish expectations of learners
                                                Conduct gap analysis of presumed knowledge
                                                 of HR practices
                                                Provide guided orientation to ANTA toolbox
                                                Provide introduction to communication tools
                       15 min        Brainstorm expectations of learners – groups of 5 – 7             Butchers paper
                                     Feedback whole group
                       30 min        Ask each student to check their experiences against the           Handout checklist
                                     checklist below. Ask each student to record, how and
                                     where they acquired this knowledge and skill.
                                     Obtain feedback from group on gaps. Provide
                                                                                                       Teacher needs to have
                                     feedback to individual students on how to address the
                                                                                                       reading list/resources
                                     gaps. This can also act as type of revision of existing
                                                                                                       for each area prepared
                                     knowledge
                                                                                                       to give to students
                                     5 minute break – move to computers
                                     Each student to have computer
                       30            Introduce the Learning Management Systems or                      Computers with LMS
                       minutes       communication tool. Be sure you point them to the                 (eg WebCT) or
                                     online student or user manual. Ask students to                    communication tools
                                                Update their details – eg change password or          (eg WebBoard)
                                                 email address.
                                                Post to forum – a brief bio – or it could be
                                                 game ( 3 things about yourself, 1 of which is
                                                 lie) – each student is to respond to someone‘s
                                                 post - which is the lie?)
                       30 min        As students to open word document and answer the                  Computers with LMS
                                     following questions (or questions you devise): What               (eg WebCT) or
                                     area of HR do you particularly like and why? What                 communication tools
                                     attracted you to the field of HR? Where do you see


Teacher Guide, Human Resources Diploma Toolbox                              Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                   Page 16 of 97
                       Time          Activity                                                           Resources
                                     yourself in 10 years?.                                             (eg WebBoard)
                                     Facilitate a chat around these 3 questions – Post a
                                     greeting, ensure you instruct students in how to create
                                     colour for themselves, whispering, creating separate
                                     rooms etc, all the features of chat. Demonstrate how to
                                     cut and paste prepared responses from the Word
                                     document into the chat.
                                     Highlight the use of instant messaging if this feature is
                                     available
                       45 min        Introduce students to features of ANTA toolbox:                    HR toolbox – on
                                                Identify the unit/units they are to study.             server or CDs for each
                                                                                                        student to access
                                                Move through the structure of the unit. The
                                                 case study company, the project, the tasks, the
                                                 adviser, the groupwork ideas, the learning
                                                 packs.
                                                Ask each student to work through the online
                                                 induction to their job at STAR.
                       5 min         Revisit Outcomes for session and student expectations              Brainstorm material
                                     Identify time each student needs to spend becoming                 and overheads on
                                     confident in using the toolbox                                     session objectives




Teacher Guide, Human Resources Diploma Toolbox                               Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                    Page 17 of 97
       Knowledge and skills gap analysis
       This tool may be used during a student orientation session.

       Overview
       These learning materials are intended for use at Diploma level, where you learn about managing the HR function. It's assumed you will have
       already studied and/or have workplace experience in Human Resources at an operational level.
                  On the next page is a checklist of things you should be able to do before you start the Diploma units of competence.
                  This list is not exhaustive; teachers may add or remove items.
                  It is important to note knowledge and skills acquired at Certificate IV support the learning across a number of competencies




Teacher Guide, Human Resources Diploma Toolbox                                                                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                                                              Page 18 of 97
       Table 4: Knowledge and skills gap analysis (10 columns)
       Knowledge and skills prerequisites. Can you …                                  501A   502A   503A   504A   505A   506A         507A         508A          509A

       Administer a variety of HR systems including HR policies and procedures,       x      x      x      x      x      x            x            x             x
       and staff performance feedback systems?
       Determine job specifications?                                                  x      x      x      x      x      x            x            x             x
       Write a position description?                                                  x      x      x      x      x      x            x            x             x
       Write a person specification?                                                  x      x      x      x      x      x            x            x
       Write and place a job advertisement?                                                                              x
       Assess applications to choose applicants for interview?                                                           x
       Conduct a selection interview?                                                                                    x
       Make a verbal and written job offer?                                                         x      x             x
       Recruit staff, using a variety of methods, including assessing and selecting                                      x
       applicants?
       Induct staff into an organisation?                                                                                x                         x             x
       Process and handle enquiries on a variety of HR documents and processes        x      x      x      x      x      x            x                          x
       including leave and job vacancies?
       Conduct performance appraisal interviews?                                                    x      x      x                   x                          x
       Prepare a logically structured interview?                                                    x                                 x                          x
       Conduct interviews?                                                                          x                                 x                          x
       Describe the role of employee counselling in managing employee                               x      x                          x                          x
       performance?




Teacher Guide, Human Resources Diploma Toolbox                                                                               Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                                                                    Page 19 of 97
       Knowledge and skills prerequisites. Can you …                               501A   502A   503A   504A   505A   506A         507A         508A          509A

       Lead and manage teams?                                                                    x                                              x             x
       Explain the purpose of learning and development plans?                                    x
       Research and analyse information. Write project reports and make            x      x      x      x      x      x            x            x             x
       recommendations?
       Explain how legislation regarding OH&S, environmental issues, EEO, IR       x      x      x      x      x      x            x            x             x
       and anti-discrimination affects business operation?
       Outline the major parties in the Australian Industrial Relations Systems,                 x      x      x      x            x            x             x
       their roles and functions?
       Locate and access awards, agreements and employment legislation?
       Locate and read case law?
       Describe strategies for conflict management?                                                     x      x                   x                          x
       Describe grievance procedures?                                              x             x      x      x                   x            x             x
       Identify and implement solutions to employee/industrial issues?             x             x      x      x                   x
       Coordinate workers compensation and rehabilitation claims?                  x             x                                                            x
       Explain the basic principles of workers compensation schemes in
       Australia?
       Describe the scope and causes of work related injury and illness?




Teacher Guide, Human Resources Diploma Toolbox                                                                            Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                                                                                 Page 20 of 97
                       Sample delivery schedule
                       Many students choose to study online because they are looking for
                       flexibility. However the facilitator still needs to provide a framework so that
                       students have clear guidance on how long to spend on each task in order to
                       complete the Unit within a set timeframe.
                       It's important to keep students on track - if they think they have to do
                       everything in this Toolbox – all tasks, all online group activities, all
                       activities in the learning packs – they could be overwhelmed. Make sure
                       they know:
                                  which online group activities you expect them to do (it may be just
                                   two per Unit for example)
                                  that the learning packs are there as a resource, they don't have to
                                   complete every activity in them (you may want to recommend
                                   particular sections).
                       Use the template below as a guide.

                      Tip



                       Create synergy between the Units.
                                  Consider co-assessment and delivery of BSBHR501A with another
                                   unit or units.
                                  Start a new project while finishing off the last project tasks on
                                   another. Rather than each unit being facilitated by different teacher,
                                   team teaching can minimise the possibility of duplication.
                                  Point students to tasks and skills that are common across most Units,
                                   eg linking HR to strategic goals, developing a consultation plan,
                                   developing and implementation and evaluation plan – once done for
                                   the first Unit learners may re-use and adapt them for other Units
                                   (note: tell your students the point is to adapt and improve previous
                                   work, not just copy and paste old work)
                       On the next page is a sample delivery timetable for each unit. Allow time
                       for external exams if applicable.




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 Australian National Training Authority (ANTA) 2003                                                          Page 21 of 97
                       Table 5: Sample delivery schedule for all Units (4 columns)


                       Unit                  Semester 1                              Weeks                   Weeks

                       BSBHR501A             Manage human resource                   1-4
                                             consultancy services
                       BSBHR506A             Manage recruitment selection and                                3 – 10
                                             induction processes                                             7 tasks in 7
                                                                                                             weeks
                       BSBHR503A             Manage performance management           6 – 14
                                             systems                                 8 tasks in 8
                                                                                     weeks
                       BSBHR502A             Manage human resource                                           13-18
                                             management information systems                                  5 tasks in 5
                                                                                                             weeks
                       BSBHR508A             Manage work/life skills                 12 – 18
                                                                                     6 tasks in 6
                                                                                     weeks
                       BSBHR509A             Manage rehabilitation/return-to-        12 – 18
                                             work programs                           7 tasks in 6
                                                                                     weeks
                                             Semester 2

                       BSBHR504A             Manage industrial relations             1–7
                                             policies and processes                  7 tasks in 7
                                                                                     weeks
                       BSBHR505A             Manage remuneration and                                         3 - 11
                                             employee benefits
                       BSBHR507A             Manage separation/termination           10 – 16
                                                                                     6 tasks in 6
                                                                                     weeks




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 Australian National Training Authority (ANTA) 2003                                                                  Page 22 of 97
                       Here is a sample timetable for one unit, showing you how you may overlap
                       the end of one Unit with the beginning of another. You should select the
                       collaborative activity from the suggestions in this Guide for each unit –
                       what appears here is an example only.


                       Table 6: Possible delivery schedule for one Units (3 columns)
                       Week          Task                                                              Student activity

                       9             BSBHR 505A – Manage Remuneration
                                     Task 7 – Check the relevant legislation
                                     BSBHR507A – Manager Separation
                                     Task 1 – Research separation termination policies                Independent research
                       10            BSBHR 505A– Manage Remuneration                                  Consultative
                                     Task 8 – Plan for ongoing consultation                           committee
                                     BSBHR507A Manage Separation
                                     Task 1 - continue                                                Online debate

                       11            BSBHR 505A– Manage Remuneration                                  Peer review
                                     Task 9 – Document your strategies
                                     BSBHR507A- Manage Separation
                                     Task 2 – Identify relevant agreements, legislation and           Chat around
                                     cases                                                            researched questions
                       12            BSBHR507A - Manage Separation                                    Forum posting of
                                     Task 3 – Manage separation/termination process                   group activity

                       13            BSBHR507A – Manage Separation                                    Independent research
                                     Task 4 - Manager summary dismissal                               on scenario at STAR
                                                                                                      resulting in Forum
                                                                                                      post
                       14            BSBHR507A - Manage Separation                                    Peer review
                                     Task 4 - continue
                       16            BSBHR507A - Manage Separation                                    'At the coalface' chat
                                      Task 5 – Conduct exit interviews                                activity




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 Australian National Training Authority (ANTA) 2003                                                                  Page 23 of 97
                       127 online groupwork ideas
                       Groupwork ideas appear on the Project Overview and the Task screens.
                       They are designed to be done online, with a study group, but they may be
                       easily adapted for other delivery modes. The following tables list these
                       groupwork idea plus additional or alternative activities that you may choose
                       from.

                      Tip



                       Look at these online collaboration ideas for the Unit before your
                       students start, and make it clear to them which ones you expect them to
                       do.
                       A good way to broaden the discussion is to assign different teams to
                       different activities, and let teams report to each other.

                       Starting together as a group – the Project overview
                       screen
                       Figure 10: Groupwork box on a Project screen



                                                               We have listed all groupwork ideas
                                                               for students on the screen because
                                                               the appropriate activity will depend
                                                               on whether the students already
                                                               know each other, their prior learning,
                                                               and their work backgrounds.
                                                               If your students are new to their
                                                               study group we recommend they
                                                               start activities 1 and 2. You can
                                                               follow this up with activities 3 and 4
                                                               to encourage students to explore
                                                               ways in which they can work
                                                               together online.
                                                               Whichever activities your students
                                                               do here, the aim is to start building a
                                                               sense of an online community, and
                                                               for the students to begin to feel
                                                               comfortable networking with each
                                                               other online.




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 Australian National Training Authority (ANTA) 2003                                                     Page 24 of 97
                       After they get going – activities for project tasks
                       Figure 11: Groupwork box on a Task screen



                                                          The rest of this Teacher Guide contains a
                                                          wide selection of activities for each Unit.
                                                          They are organised by Unit and Task.
                                                          The first activity in each table below is also
                                                          on the Task screen. The others are provided
                                                          here as alternatives you may choose to use.
                                                          Remember to identify at least one specific
                                                          group activity that you will set for your
                                                          students, and point them to this when they
                                                          start the Unit. It's not intended that students
                                                          would do every groupwork idea on every
                                                          screen – they are just provided for you as a
                                                          selection.




                       Here is a list of the group activity types in this Toolbox. They are in a (very)
                       rough order from easiest to hardest for students to do online:
                                  STAR chat – discussion trigger based on STAR case study events.
                                   Most people find it easy to respond to a concrete scenario or
                                   problem.
                                  WebSearch show and tell – students can conduct their own
                                   research independently or in teams, then go online to report to each
                                   other on their findings; a good way to develop web research and
                                   collaboration skills at the same time
                                  At the coalface – students tell each other their own experiences
                                   when they did xyz. It’s usually easy for most people to talk about
                                   their own experiences. Question should also encourage some critical
                                   reflection, eg ‘What would you do differently?’
                                  Debate – students are given a debate topic. Assign teams to the ‘yes’
                                   and ‘no’ cases, choose an adjudicator, and hold the debate on your
                                   bulletin board or chat system.
                                  Team research – This is intended to get students to explore a topic
                                   in collaboration. These "mini-teams" can then report back to the
                                   larger group. (We've mostly used these for workplace research as
                                   opposed to web research, see WebSearch show and tell above.)



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 Australian National Training Authority (ANTA) 2003                                                         Page 25 of 97
                                  Round robin – provides a structure for a group to build a piece of
                                   work collaboratively.
                                  Email game – designed to progressively generate and process
                                   content around a salient issue; see www.thiagi.com for more
                                   information
                                  Half-life – designed to identify the essential elements about the
                                   chosen topic; students make statements about a selected topic,
                                   starting at 32 words, and gradually narrowing them down to just two
                                   words
                                  Depolariser – aims to increase levels of awareness about alternative
                                   points of view; see www.thiagi.com for more information
                                  Peer review – students team up with their study buddy and give
                                   structured feedback on each other’s work on the task. Uses the
                                   method of Praise-Improvement-Praise. Useful to encourage peer
                                   collaboration and support.
                                  Interaction simulation – structured role-play where people or
                                   process skills are relevant. Use carefully as these are difficult for
                                   both the students and the facilitator. May use the virtual meetings in
                                   the Toolbox as a trigger.




                       BSBHR501A Manage HR consultancy
                       Task 1
                       Activity type                   Instructions                      Comments

                       STAR chat                       How could STAR‘s                  This activity asks students
                                                       corporate goals and plans         to discuss all the case study
                                                       for growth affect the nature      materials they have seen so
                                                       of the HR function in             far. It's a relatively easy
                                                       STAR?                             introduction to online
                                                                                         discussion and a good way
                                                                                         to check understanding by
                                                                                         students of key issues.
                       STAR chat                       These are alternative
                                                       discussion topics to the
                                                       above:
                                                       What are the likely impacts
                                                       for HR staff in the
                                                       introduction of SLAs with
                                                       other business units in
                                                       STAR? Will this change
                                                       their workload/work
                                                       practices? Will they need
                                                       to receive specific training/
                                                       exposure/mentoring in


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 Australian National Training Authority (ANTA) 2003                                                              Page 26 of 97
                                                       order to operate in this new
                                                       environment?
                                                       What factors would need to
                                                       be considered when
                                                       explaining the concept of
                                                       SLAs to the HR staff?
                                                       (consider their
                                                       accountability,
                                                       performance
                                                       management/appraisals
                                                       etc).
                                                       How will the introduction
                                                       of SLAs benefit the
                                                       business units (and the
                                                       Business Unit Managers) at
                                                       STAR?
                                                       What are the impacts on
                                                       me (ie the student as the
                                                       HR Manager) if my staff
                                                       can't deliver on their SLA?
                                                       How will this impact on
                                                       my performance being
                                                       measured?




                       Task 2
                       Activity type                   Instructions                     Comments

                       Round robin                     From your virtual meeting        A collaborative way to
                                                       with stakeholders, and           complete the task and
                                                       minutes of your individual       promote idea sharing.
                                                       consultations, complete the
                                                       task as a round robin
                                                       activity:
                                                       Divide into teams of three.
                                                       The person whose surname
                                                       is closest to A goes first,
                                                       etc
                                                       Person 1 provides a
                                                       summary of STAR's
                                                       problems and needs and
                                                       sends to…
                                                       Person 2 adds an outline of
                                                       options for delivery of HR
                                                       services that meet these
                                                       problems or needs and
                                                       sends to…
                                                       Person 3 adds an
                                                       explanation of how these
                                                       options comply with



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 Australian National Training Authority (ANTA) 2003                                                             Page 27 of 97
                                                       relevant Federal and State
                                                       laws & returns to players
                                                       1& 2.
                                                       Some of these options may
                                                       form the basis for
                                                       individual team members'
                                                       SLAs.
                       Interaction simulation          Information gathering             Students practise skills of
                                                       meeting                           questioning, active
                                                       In small groups students          listening, dealing with
                                                       take turns playing the role       confidentiality issues,
                                                       of consultant and client as       building rapport,
                                                       follows …                         overcoming resistance,
                                                                                         dealing with dominant
                                                       consultant begins with an
                                                                                         personalities.
                                                       intro which explains the
                                                       service area covered, then
                                                       uses open & closed
                                                       questions to gain
                                                       information from the
                                                       clients (can be 2 or 3 in
                                                       client group)
                                                       different ―clients‖ can take
                                                       on different roles
                                                       (cooperative, blocker,
                                                       tight-lipped, dominant)


                       Team research                   If you are working on a           This activity is designed to
                                                       project in your workplace         encourage students to find
                                                       rather than STAR, get             out about a range of
                                                       together with others doing        approaches and to think
                                                       something similar and             critically about what they
                                                       discuss your findings so          discover.
                                                       far. Which were the               It is intended to get
                                                       easiest/most difficult            students to explore a topic
                                                       situations to deal with and       in collaboration. These
                                                       why?                              "mini-teams" can then
                                                                                         report back to the larger
                                                                                         group.
                                                                                         Findings from these
                                                                                         collaborations could be
                                                                                         used to augment
                                                                                         "portfolio" material




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 Australian National Training Authority (ANTA) 2003                                                              Page 28 of 97
                       Task 3
                       Activity type                   Instructions                      Comments

                       Email game                      '101 QA methods and tools'        This collaboration activity
                                                       Appoint a game                    provides a structured
                                                       coordinator. Each student         introduction to online
                                                       sends a list of 10 QA             collaboration via an email
                                                       methods or tools to the           game.
                                                       game coordinator.                 You can use this technique
                                                       Coordinator collates them         in many places as an
                                                       and sends the complete list       alternative to discussion
                                                       back to all players. Players      boards.
                                                       then vote on the top 5            This game can also be used
                                                       methods and top 5 tools.          for supporting the
                                                       The coordinator again             development of strategic
                                                       collates the results and          thinking skills:
                                                       feeds them back to players.
                                                                                         eg „101 ways to improve
                                                       Game takes no more than 5
                                                                                         …‟
                                                       days.
                       STAR chat                       Will quality processes            This activity asks students
                                                       really lead to more               to discuss the case study
                                                       stakeholder ‗ownership‘ of        materials they have seen so
                                                       HR processes at STAR?             far. It's a relatively easy
                                                       What could go wrong?              introduction to online
                                                                                         discussion and a good way
                                                                                         to check understanding by
                                                                                         students of key issues.
                       Interaction simulation          Negotiating quality               Students practise skills of
                                                       processes                         questioning, active
                                                       In small groups students          listening, dealing with
                                                       take turns playing the role       client concerns, building
                                                       of consultant and client as       rapport, overcoming
                                                       follows …                         resistance.
                                                       consultant provides the QA
                                                       proposal to the ―clients‖
                                                       and give a summary of key
                                                       points
                                                       ―clients‖ ask for at least
                                                       one point to be clarified
                                                       and raise at least one
                                                       concern or objection to the
                                                       proposal
                                                       ―consultant‖ answers these
                                                       questions or concerns, and
                                                       negotiates any changes
                                                       needed to your proposal
                       Team research                   For those students
                                                       completing the project in
                                                       their workplace: Interview
                                                       one or more experienced



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 Australian National Training Authority (ANTA) 2003                                                              Page 29 of 97
                                                       HR staff on their
                                                       experience with monitoring
                                                       and evaluating SLAs, (or
                                                       particular HR functions if
                                                       they do not use SLAs).
                                                       Groups of these students to
                                                       share their interviews with
                                                       each other and discuss.



                       Task 4
                       Activity type                   Instructions                      Comments

                       Peer review                     Email your SLA to your            Feedback from peers is an
                                                       study buddy. Provide              essential part of workplace
                                                       feedback to each other on:        practice and this activity is
                                                       clarity of performance            designed to encourage
                                                       standards                         students to develop skills in
                                                                                         collaboration.
                                                       clarity of timeliness
                                                       standards                         It will also take some of the
                                                                                         load from the teacher to
                                                       relevance to the goals of
                                                                                         provide feedback to all
                                                       the organisation
                                                                                         students on every activity.
                                                       compliance with relevant
                                                       legislation
                       Interaction simulation          Present recommendations           Students practise skills
                                                       to the client                     presenting bad news
                                                       In small groups students          without alienating
                                                       take turns playing the role       stakeholders, responding to
                                                       of consultant and client as       tough questions, handling
                                                       follows …                         difficult people in the
                                                                                         presentation, gaining
                                                       consultant present their key
                                                                                         client‟s commitment to the
                                                       issues and
                                                                                         next steps
                                                       recommendations to the
                                                       clients, then ask for
                                                       questions from your clients
                                                       different ―clients‖ can take
                                                       on different roles
                                                       (accepting, objecter,
                                                       dominant)




                       Task 5
                       Activity type                   Instructions                      Comments
                       At the coalface                 Tell others in your group         'At the coalface' means
                                                       about a time when                 stories from the workplace,
                                                       consultants haven't               and is an easier
                                                       delivered. What steps were        introduction to online
                                                       taken to resolve issues?          discussion for many



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 Australian National Training Authority (ANTA) 2003                                                              Page 30 of 97
                                                       (Consultants may be either        students.
                                                       from HR or another                Encourage students to
                                                       profession.)                      draw conclusions for future
                                                                                         practice from their stories.
                                                                                         Use these activities with
                                                                                         caution when you have a
                                                                                         group of students from the
                                                                                         same workplace.
                                                                                         This could be done either
                                                                                         as a live chat or as a forum
                                                                                         posting.
                       At the coalface                 These are extensions to the
                                                       above activity.
                                                       Teacher gets the students
                                                       to discuss their experiences
                                                       in relation to the steps they
                                                       took in dealing with
                                                       consultants that haven't
                                                       delivered the expected
                                                       service.
                                                       In these discussions
                                                       students could analyse each
                                                       of their experiences by
                                                       discussing :
                                                       What worked well
                                                       What would they do
                                                       differently next time
                                                       If students did not have
                                                       many experiences to share,
                                                       the lecturer could develop
                                                       some simple scenarios for
                                                       students to either discuss,
                                                       or role play.
                                                       Also, the teacher could
                                                       facilitate a discussion on
                                                       what the main points to
                                                       remember when:
                                                       Preparing for a counselling
                                                       session
                                                       Conducting a counselling
                                                       session
                                                       Followup from a
                                                       counselling session (ie.
                                                       action points etc)




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 Australian National Training Authority (ANTA) 2003                                                              Page 31 of 97
                       Task 6
                       Activity type                   Instructions                      Comments

                       Conduct the survey              Each person develops their        A collaborative way to
                                                       own survey questionnaire,         complete the task
                                                       and others complete it in as
                                                       if they were the client.
                                                       Be sure to include an area
                                                       in your survey where
                                                       others can give you
                                                       feedback on your survey
                                                       design:
                                                       are instructions clear?
                                                       are questions
                                                       unambiguous?
                                                       does it gather the
                                                       information required?
                                                       appropriate in length &
                                                       time to complete?
                                                       Zoomerang is a free
                                                       website where you can set
                                                       up your own online survey
                                                       www.zoomerang.com



                       Task 7
                       Activity type                   Instructions                      Comments

                       Peer review                     Email your document to            Feedback from peers is an
                                                       your study buddy. Review          essential part of workplace
                                                       each other's work using the       practice and this activity is
                                                       P-I-P method:                     designed to encourage
                                                       Praise one specific thing in      students to develop skills in
                                                       it                                collaboration.
                                                       offer one point for               It will also take some of the
                                                       Improvement, and                  load from the teacher to
                                                                                         provide feedback to all
                                                       finish with Praise for
                                                                                         students on every activity.
                                                       another specific thing in
                                                       the outline.
                       At the coalface                 Tell others in your group         'At the coalface' means
                                                       about presentation                stories from the workplace,
                                                       successes or disasters.           and is an easier
                                                       They may your own                 introduction to online
                                                       presentations or ones             discussion for many
                                                       you've see .                      students.
                                                                                         Encourage students to
                                                                                         draw conclusions for future
                                                                                         practice from their stories.



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 Australian National Training Authority (ANTA) 2003                                                              Page 32 of 97
                                                                                         Use these activities with
                                                                                         caution when you have a
                                                                                         group of students from the
                                                                                         same workplace.
                                                                                         This could be done either
                                                                                         as a live chat or as a forum
                                                                                         posting.
                       Interaction simulation          Present recommended               Students practise skills
                                                       service variations to the         presenting bad news
                                                       client                            without alienating
                                                       In small groups students          stakeholders, responding to
                                                       take turns presenting their       tough questions, handling
                                                       recommendations to other          difficult people in the
                                                       students – if done online,        presentation, gaining
                                                       send your documentation           client‟s commitment to the
                                                       for your recommendations          next steps
                                                       to your group, then in a
                                                       live chat present your key
                                                       issues and
                                                       recommendations, then ask
                                                       for questions from your
                                                       clients (other students)




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 Australian National Training Authority (ANTA) 2003                                                              Page 33 of 97
                       BSBHR502A Manage HRMIS
                       Task 1
                       Activity type                   Instructions                      Comments

                       At the coalface                 Describe any experiences          'At the coalface' means
                                                       you have had with HRMIS           stories from the workplace,
                                                       in your workplace. What           and is an easier
                                                       did you like about it? What       introduction to online
                                                       could have been done              discussion for many
                                                       differently? If you haven't       students.
                                                       experienced one yourself,         Encourage students to
                                                       ask 3 friends the same            draw conclusions for future
                                                       questions and report what         practice from their stories.
                                                       they say.
                                                                                         Use these activities with
                                                                                         caution when you have a
                                                                                         group of students from the
                                                                                         same workplace.
                                                                                         This could be done either
                                                                                         as a live chat or as a forum
                                                                                         posting.
                       Email game                      "101 reports that are going       This collaboration activity
                                                       to be needed from the             provides a structured
                                                       HRMIS" Appoint a game             introduction to online
                                                       coordinator. Each student         collaboration via an email
                                                       sends coordinator 3               game.
                                                       suggestions for specific          You can use this technique
                                                       reports that HR or Line           in many places as an
                                                       Managers may want to              alternative to discussion
                                                       generate from the HRMIS           boards.
                                                       Coordinator collates them         This game can also be used
                                                       and sends the complete list       for supporting the
                                                       back to all players. Players      development of strategic
                                                       then vote 1, 2, 3 in order of     thinking skills:
                                                       preference. The
                                                                                         eg „101 ways to improve …
                                                       coordinator again collates
                                                       the results and feeds them        Ensure you give the
                                                       back to players.                  students a specific
                                                       Game takes no more than 5         timeframe for their
                                                       days.                             contributions. Go to the
                                                                                         thiagi website
                                                                                         www.thiagi.com for more
                                                                                         help in managing the game




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 Australian National Training Authority (ANTA) 2003                                                              Page 34 of 97
                       Task 2
                       Activity type                   Instructions                      Comments
                       WebSearch show and tell         Students share the results        Another approach could be
                                                       of their research into            for the teacher to facilitate
                                                       available HRMIS on line.          a live chat after students
                                                       Chances are that other            post their research
                                                       students may have different       findings. Focus the chat
                                                       findings from yours.              session on the key
                                                       Discuss differences in            questions in the activity.
                                                       available systems and
                                                       compare features of similar
                                                       systems



                       Task 3
                       Activity type                   Instructions                      Comments
                       Interaction simulation          Form a team or committee          Structured role-play aimed
                                                       (on line) charged with            at encouraging team
                                                       implementing a HRMIS:             building and diversity of
                                                       Each participant should           approach. Two-step
                                                       represent a different             process may be
                                                       stakeholder group (e.g. line      supplemented with a
                                                       managers, accounts/               facilitated debate to
                                                       payroll, employees,               explore further ideas and
                                                       technical specialist,             points of view before
                                                       application specialist, etc)      preparing final list of
                                                                                         action points.
                                                       Each participant must
                                                       present one human (as             Again, set specific time
                                                       opposed to IT) issue of           frame for the event
                                                       concern to his or her
                                                       stakeholder for the
                                                       implementation of a
                                                       HRMIS.
                                                       The outcome should be a
                                                       group list of action points
                                                       arising from further group
                                                       discussion for inclusion in
                                                       an implementation plan.
                                                       These should attempt to
                                                       answer the concerns of
                                                       each stakeholder.




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 Australian National Training Authority (ANTA) 2003                                                              Page 35 of 97
                       Task 4
                       Activity type                   Instructions                     Comments
                       Team research                   Divide your study group          This could be developed
                                                       evenly into two teams -          through two separate
                                                       Team one should produce a        discussion groups to work
                                                       list of possible problems        up initial findings - this is
                                                       that a HR manager may            posted to common forum
                                                       encounter when working           then discussion could
                                                       with IT specialists. Team        again occur in separate
                                                       two should produce a list        forums in providing
                                                       of opportunities that may        alternatives. Finally both
                                                       arise out of the same IT         teams share results.
                                                       collaboration.
                                                       After posting these lists to
                                                       a group forum or chat
                                                       room, teams should swap
                                                       sides - Team one to counter
                                                       the opportunities list by
                                                       attaching a possible risk to
                                                       each opportunity item.
                                                       Team two to counter the
                                                       problems list with action
                                                       points that help avoid each
                                                       of the problems.



                       Task 5
                       Activity type                   Instructions                     Comments
                       Interaction simulation          Get the ―Implementation          Confirmation of team-
                                                       Team‖ from Task 3 back           building exercise earlier in
                                                       together and role-play the       unit. Again encourages
                                                       consultation and forward         collaboration and sharing
                                                       planning aspects of the          of multiple points of view.
                                                       evaluation process.              Again students may need
                                                       Students again take on the       support in setting up the
                                                       various stakeholder roles.       collaborative structures, as
                                                       This might happen in a           this may early in their
                                                       couple of sessions with          online learning experience.
                                                       students taking time to
                                                       think through the issues
                                                       and come back together
                                                       with their findings.
                                                       Think of any resulting
                                                       change in the structure and
                                                       focus of the HR group that
                                                       may result from proposed
                                                       changes to the HRMIS.




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 Australian National Training Authority (ANTA) 2003                                                             Page 36 of 97
                       Round robin                     Divide into teams of four.        This is designed to
                                                       The student whose name is         encourage collaboration in
                                                       closer to A goes 1st, then        a structured setting
                                                       the next is 2nd, 3rd, 4th,        between students, while
                                                       etc                               making the workload of the
                                                       Student no. 1: Writes             task less onerous.
                                                       introduction to benefits of       Teachers may adapt this
                                                       HRMIS and section on              technique to any of the
                                                       legislation obligations, and      tasks where there is a
                                                       sends to …                        report writing requirement.
                                                       Student no. 2: Writes             Time frames need to be set
                                                       section of procedure for          for each student
                                                       selecting HRMIS, and              contribution in the chain
                                                       sends to …
                                                       Student no. 3: Writes
                                                       section with steps in the
                                                       HRMIS implementation
                                                       process, and sends to…
                                                       Student no. 4 Writes
                                                       section on strategies for
                                                       evaluating HRMIS
                                                       performance, compiles the
                                                       final report, sends to
                                                       students 1 – 3 for final
                                                       comment and
                                                       contributions, incorporates
                                                       any suggested changes and
                                                       posts to a forum for other
                                                       groups to see.




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 Australian National Training Authority (ANTA) 2003                                                              Page 37 of 97
                       BSBHR503A Manage performance management
                       systems
                       Task 1
                       Activity type                   Instructions                      Comments
                       Debate                          'Performance management           This activity encourages
                                                       is just a way for HR              students to take a
                                                       managers to keep tabs on          viewpoint for or against,
                                                       employees and justify their       and argue their case
                                                       own jobs'.                        online. If students are new
                                                       Assign teams to the ‗yes‘         to online discussion they
                                                       and ‗no‘ cases, choose an         may need some direction
                                                       adjudicator, and hold the         so it may best to assign
                                                       debate on your bulletin           students to the yes or no
                                                       board or chat system.             case. A more experienced
                                                                                         online group may be able
                                                       Be sure to discuss these
                                                                                         to choose their own side in
                                                       issues:
                                                                                         the debate.
                                                       What role does the HR
                                                                                         You could also explore this
                                                       function have in
                                                                                         question through an email
                                                       performance management?
                                                                                         game called a depolariser.
                                                       What rights do employees          Instructions can be found
                                                       have in relation to               at the Thiagi website
                                                       monitoring by                     www.thiagi.com
                                                       employers?w



                       Task 2
                       Activity type                   Instructions                      Comments
                       Email game                      ‗101 benefits that                This collaboration activity
                                                       performance management            provides a structured
                                                       brings to a workplace‘            introduction to online
                                                       Appoint a game                    collaboration via an email
                                                       coordinator. Each student         game.
                                                       submits a list of 10 items to     You can use this technique
                                                       the coordinator.                  in many places as an
                                                       Coordinator collates them         alternative to discussion
                                                       and sends the complete list       boards.
                                                       back to all players. Players      This game can also be used
                                                       then vote on the top 5            for supporting the
                                                       benefits. The coordinator         development of strategic
                                                       again collates the results        thinking skills:
                                                       and feeds them back to
                                                                                         eg „101 ways to improve‟
                                                       players.
                                                                                         again, a time frame needs
                                                                                         to be established.




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 Australian National Training Authority (ANTA) 2003                                                              Page 38 of 97
                       Round robin review              ‗How does performance
                                                       management add value to
                                                       an organisation?‘
                                                       Each student submits one
                                                       idea about this for
                                                       discussion. Then look at an
                                                       idea that another student
                                                       has submitted. What kinds
                                                       of resistance to their idea
                                                       might need to be overcome
                                                       for the performance
                                                       management system to be
                                                       effective?



                       Task 3
                       Activity type                   Instructions                     Comments
                       At the coalface                 What kinds of incentives         Where some students are in
                                                       have you seen used to            the same organisation they
                                                       encourage good                   could prepare a joint
                                                       performance? Have they           presentation to the rest of
                                                       worked? Why, or why not?         the study group.
                                                                                        This would be best as a
                                                                                        forum posting by a certain
                                                                                        date, to enable other
                                                                                        students to benefit from the
                                                                                        information



                       Task 4
                       Activity type                   Instructions                     Comments
                       At the coalface                 How have you seen                This session is designed to
                                                       positive performance             encourage exploration of
                                                       handled in workplaces?           the many ways that
                                                       How have you seen                performance is monitored,
                                                       negative performance             punished and rewarded.
                                                       handled in workplaces?           Not all situations will be
                                                       What have you seen go            positive - facilitator may
                                                       wrong? How else could it         need to steer discussion
                                                       have been handled.               towards constructive
                                                                                        criticism.
                                                                                        This is complex question
                                                                                        which could be done as
                                                                                        brainstorming live chat
                                                                                        with students having
                                                                                        prepared responses to the
                                                                                        4 questions



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 Australian National Training Authority (ANTA) 2003                                                             Page 39 of 97
                       Task 5
                       Activity type                   Instructions                       Comments
                       Debate                          ‗It is not important to give       This is designed to
                                                       performance appraisal              encourage collaboration in
                                                       feedback to employees              a structured setting
                                                       except where they are              between students, while
                                                       performing poorly and              making the workload of the
                                                       require discipline.‘               task less onerous.
                                                       Assign teams to the ‗yes‘          This form can be adapted
                                                       and ‗no‘ cases, choose an          by replacing with another
                                                       adjudicator, and hold the          contentious topic
                                                       debate on your bulletin
                                                       board or chat system.



                       Task 6
                       Activity type                   Instructions                       Comments
                       WebSearch show and tell         Find an example online of          This activity is designed to
                                                       a company that prides itself       encourage students to find
                                                       on being a ‗learning               out about a range of
                                                       organisation‘.                     approaches and to think
                                                       Post the URL in a group            critically about what they
                                                       forum along with a                 discover
                                                       statement of the company's
                                                       key goals plus a suggestion
                                                       for how the same ideals
                                                       might be applied in your
                                                       own workplace.
                       Half-life                       The selected topic is: The         This type of activity can be
                       Statements about a selected     attitude of staff to the value     used in other contexts. It
                       topic, all identifying its      of peer performance                could be useful to
                       essential elements              reviews.                           introduce the technique to
                                                       Assign students to a panel.        the students at the face to
                                                                                          face orientation so that
                                                       In Round 1, each player
                                                                                          they become comfortable
                                                       makes a statement about
                                                                                          with the process.
                                                       the selected topic, using
                                                       exactly 32 words. During
                                                       the next four rounds,
                                                       players successively reduce
                                                       their statement to exactly
                                                       16, 8, 4, and 2 words--
                                                       while preserving its
                                                       essential element. During
                                                       each round, the panel
                                                       selects the top three
                                                       statements. After the final



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 Australian National Training Authority (ANTA) 2003                                                               Page 40 of 97
                                                       round, players vote for the
                                                       best overall entry and the
                                                       most consistent performer.



                       Task 7
                       Activity type                   Instructions                      Comments
                       Team research                   With your study buddy,            This is intended to get
                                                       research legislation that         students to explore a topic
                                                       relates to the provision of       in collaboration. These
                                                       counselling and career            "mini-teams" can then
                                                       support for employees.            report back to the larger
                                                       Share your findings with          group.
                                                       your group by posting to a        Findings from these
                                                       forum                             collaborations could be
                                                                                         used to augment
                                                                                         "portfolio" material



                       Task 8
                       Activity type                   Instructions                      Comments
                       At the coalface                 Provide instances of              This exercise is intended to
                                                       performance feedback in           personalise the learning
                                                       the workplace that you            environment for each
                                                       may have heard about.             student. Responses may
                                                       Provide a critical view of        tend towards negative -
                                                       either the positive aspects       facilitator should steer
                                                       of how it was handled or          discussion.
                                                       some suggestions for              This activity could either
                                                       improvements to the               be done as a live chat or as
                                                       procedures used.                  a forum posting or possibly
                                                                                         add to your personal
                                                                                         learning portfolio.




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 Australian National Training Authority (ANTA) 2003                                                              Page 41 of 97
                       BSBHR504A Manage industrial relations
                       Task 1
                       Activity type                   Instructions                      Comments
                       STAR chat                       What do you think could           This activity directs
                                                       be some possible industrial       students to compare the
                                                       relations goals for STAR?         desired IR performance
                                                       (Be sure to check STAR's          against the actual IR
                                                       Strategic Directions              performance, ie the IR
                                                       document.)                        gaps.
                                                       Do these possible goals           Be sure to consider STAR's
                                                       reflect the reality at STAR?      corporate vision and
                                                       What's wrong IR at STAR?          mission statements when
                                                                                         discussing possible IR
                                                                                         goals.
                                                                                         The second part of the
                                                                                         discussion can introduce
                                                                                         the IR audit sheet, provided
                                                                                         by Radha Clare, the HR
                                                                                         adviser in this project.
                                                                                         You could also complete
                                                                                         the audit sheet together in
                                                                                         a live chat session.
                       Round robin                     Form IR audit teams.              This is a collaborative and
                                                       In teams of four, complete        fun way to complete the
                                                       an IR audit on STAR,              work for this project task.
                                                       using Radha's template and        Set timeframes need to be
                                                       referring to the STAR             provided for each student
                                                       Strategic Directions              contribution to the chain.
                                                       document. The student
                                                       whose name is closer to A
                                                       goes 1st, then the next is
                                                       2nd, 3rd, 4th, etc
                                                       Student no. 1: drafts
                                                       possible goals for IR at
                                                       STAR (in line with STAR's
                                                       Strategic Directions), and
                                                       send to …
                                                       Student no. 2: completes
                                                       questions 1 – 7 on the IR
                                                       audit sheet for STAR, and
                                                       sends to …
                                                       Student no. 3: completes
                                                       questions 8 – 9 on the IR
                                                       audit sheet for STAR, and
                                                       sends to …
                                                       Student no. 4: reviews the
                                                       data gathered so far, writes



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 Australian National Training Authority (ANTA) 2003                                                              Page 42 of 97
                                                       an executive summary of
                                                       STAR's IR gaps, send the
                                                       final document to students
                                                       1 – 3 for comment,
                                                       incorporates any
                                                       suggestions for
                                                       improvement and posts the
                                                       whole audit document to a
                                                       forum for other groups to
                                                       see.
                                                       Follow up with a live chat
                                                       session where each audit
                                                       team discuss their findings.
                       Debate                          ―Unions must be involved           This is designed to
                                                       in all workplace                  encourage collaboration in
                                                       negotiations, especially          a structured setting
                                                       involving any workplace           between students, while
                                                       agreements and individual         making the workload of the
                                                       contracts of employment‖.         task less onerous.
                                                       Assign teams to the ‗yes‘         This form can be adapted
                                                       and ‗no‘ cases, choose an         by replacing with another
                                                       adjudicator, and hold the         contentious topic
                                                       debate on your bulletin           Ensure you give set time
                                                       board or chat system.             frame for posting the initial
                                                       Be sure to discuss these          argument and the
                                                       issues:                           response. Some guidance
                                                       Australian Workplace              for the teams in
                                                       Agreements requirements           collaborating online to
                                                       regarding union                   develop their argument
                                                       involvement.                      may be needed by email.
                                                       Do employees have equal           The teacher needs to have
                                                       bargaining power with             a standard set of
                                                       their employer?                   instructions for students in
                                                                                         how debates will be
                                                       The representativeness of
                                                                                         conducted.
                                                       unions today given they
                                                       represent only around 25%
                                                       of workers.



                       Task 2
                       Activity type                   Instructions                      Comments
                       STAR chat                       In Task 1 you identified IR       This activity prompts
                                                       gaps, now lets talk options       students to consider the
                                                       for solutions! What ideas         input that can be provided
                                                       can you get from the              by stakeholders, it models
                                                       emails from Karen and             the consultation they
                                                       Ben, and the virtual              should be doing in the
                                                       meeting you attended with         workplace.
                                                       stakeholders? What other          After this chat students will



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 Australian National Training Authority (ANTA) 2003                                                              Page 43 of 97
                                                       IR options can you think          have done the groundwork
                                                       of? Make sure as a group          for the rest of the task, ie
                                                       you cover all the gaps you        identifying preferred
                                                       identified in Task 1.             options for each IR gap
                                                                                         and performing a
                                                                                         cost/benefit analysis of
                                                                                         their preferred option.
                       Team research                   Assign group members to           This is intended to get
                                                       research and report back on       students to explore a topic
                                                       the prevalence of                 in collaboration. These
                                                       consultative mechanisms           "mini-teams" can then
                                                       within organisations. Each        report back to the larger
                                                       group member is to contact        group.
                                                       three separate                    Findings from these
                                                       organisations and ask for         collaborations could be
                                                       evidence of consultation          used to augment
                                                       with staff. Each member is        "portfolio" material
                                                       to give a summary of their
                                                       findings for comparison
                                                       discussion purposes.
                                                       Be sure to ask about
                                                       Consultative Committees,
                                                       Occupational Health &
                                                       Safety Committees, staff
                                                       newsletters, employee
                                                       representation on the Board
                                                       of Directors, team
                                                       meetings, facilities for staff
                                                       to express views
                                                       anonymously or openly,
                                                       staff surveys, etc.



                       Task 3
                       Activity type                   Instructions                      Comments
                       STAR chat                       What do you think of              This activity prompts
                                                       Radha's IR implementation         students to look at the work
                                                       plan? What are its key            sample provided by Radha
                                                       strengths? What are its           Clare, the HR adviser in
                                                       weaknesses? How could             this project. It can form a
                                                       you modify it for your own        base from which they can
                                                       IR implementation plan for        develop their own plan.
                                                       STAR?                             Encourage students not
                                                                                         just to copy it, but to
                                                                                         develop it further based on
                                                                                         the group discussion.
                                                                                         Students need to be
                                                                                         instructed to prepare their
                                                                                         response to each question
                                                                                         prior to chat.



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 Australian National Training Authority (ANTA) 2003                                                              Page 44 of 97
                       Half-life                       The selected topic is: the       This type of activity can be
                       Statements about a selected     value of a contingency plan      used in other contexts. It is
                       topic, all identifying its      in IR.                           helpful to introduce the
                       essential elements              Assign students to a panel.      technique to the students at
                                                                                        the face to face orientation
                                                       In Round 1, each player
                                                                                        so that they become
                                                       makes a statement about
                                                                                        comfortable with the
                                                       the selected topic, using
                                                                                        process.
                                                       exactly 32 words. During
                                                       the next four rounds,
                                                       players successively reduce
                                                       their statement to exactly
                                                       16, 8, 4, and 2 words--
                                                       while preserving its
                                                       essential element. During
                                                       each round, the panel
                                                       selects the top three
                                                       statements. After the final
                                                       round, players vote for the
                                                       best overall entry and the
                                                       most consistent performer.




                       Depolariser email game          "Average organizations do        See www.thiagi.com
                                                       not have the time or money
                                                       to engage in thorough
                                                       industrial relations risk
                                                       management and risk
                                                       analysis so there is no need
                                                       to engage in it."
                                                       .



                       Task 4
                       Activity type                   Instructions                     Comments
                       Interaction simulation          Online negotiation: Here's       This activity provides an
                                                       a way to conduct an online       experience through which
                                                       IR negotiation. You'll need      students can develop
                                                       at least 4 people to make        negotiation skills. The
                                                       this work.                       teacher in the second part
                                                       person 1 posts STAR‘s            of the activity needs to
                                                       position on an issue:            model mediation skills
                                                                                        which might led to an
                                                       person 1 posts 3 employee
                                                                                        agreement.
                                                       demands
                                                                                        Divide the group into
                                                       person 2 posts 3 employee
                                                                                        students who take the lead
                                                       needs
                                                                                        role of posting and other
                                                       person 3 posts 3 employee        students to take the lead
                                                       threats.                         role in the online
                                                       Then in your online              discussion to ensure all



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 Australian National Training Authority (ANTA) 2003                                                             Page 45 of 97
                                                       discussion work together to       students can participate in
                                                       negotiate:                        the activity
                                                       areas of agreement
                                                       areas of disagreement
                                                       possible solutions.
                       Team research                   In teams of 2 or 3, contact       This activity is designed to
                                                       an organisation that you          encourage students to find
                                                       know of that have a               out about a range of
                                                       workplace agreement,              approaches and to think
                                                       possibly arrange a visit to       critically about what they
                                                       the site (or conduct a            discover
                                                       telephone interview) and          It is intended to get
                                                       ask:                              students to explore a topic
                                                       Did management get what           in collaboration. These
                                                       they were really after?           "mini-teams" can then
                                                       Were staff happy with the         report back to the larger
                                                       outcomes?                         group.
                                                       How long did negotiations         Findings from these
                                                       take?                             collaborations could be
                                                                                         used to augment portfolio
                                                       Who was involved in
                                                                                         material
                                                       negotiations?
                                                       Did unions play a
                                                       supportive or other role in
                                                       the process?
                                                       Each group reports on their
                                                       findings to the other group
                                                       via a bulletin board.




                       Task 5
                       Activity type                   Instructions                      Comments
                       Peer review                     Show your policy and              Feedback from peers is an
                                                       procedure document to             essential part of workplace
                                                       your study buddy. Then            practice and this activity is
                                                       provide feedback to each          designed to encourage
                                                       other using the P-I-P             students to develop skills in
                                                       method                            collaboration.
                                                       Praise one specific thing         It will also take some of the
                                                       they did                          load from the teacher to
                                                       offer one point for               provide feedback to all
                                                       Improvement                       students on every activity.
                                                       and finish with Praise for
                                                       another specific thing they
                                                       did.
                       Team research                   Divide into teams of 2 or 3.      This activity is designed to
                                                       Each team locates a               encourage students to find



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 Australian National Training Authority (ANTA) 2003                                                              Page 46 of 97
                                                       grievance procedure or            out about a range of
                                                       conflict resolution               approaches and to think
                                                       procedure and summarise           critically about what they
                                                       the processes described in        discover
                                                       a flowchart (eg using             It is intended to get
                                                       flowchart tools in Word or        students to explore a topic
                                                       PowerPoint).                      in collaboration. These
                                                       Each team then posts these        "mini-teams" can then
                                                       flowcharts to a bulletin          report back to the larger
                                                       board for other groups to         group.
                                                       review.                           Findings from these
                                                       A live chat session can           collaborations could be
                                                       then be held on the               used to augment
                                                       similarities and differences,     "portfolio" material
                                                       you can discuss opinions
                                                       on their practicality and
                                                       likely effectiveness.
                       Debate                          ‘If an employer has to stop       This is designed to
                                                       and explain every decision        encourage collaboration in
                                                       that is made and consult          a structured setting
                                                       with staff if staff don‘t         between students, while
                                                       particularly like the             making the workload of the
                                                       decision, then nothing            task less onerous.
                                                       would ever get done.              This form can be adapted
                                                       Besides I own this place, I       by replacing with another
                                                       pay their wages, why              contentious topic
                                                       should I down tools all the
                                                                                         Ensure you give set time
                                                       time to ‗consult‘?‘
                                                                                         frame for posting the initial
                                                       Assign teams to the ‗yes‘         argument and the
                                                       and ‗no‘ cases, choose an         response. Some guidance
                                                       adjudicator, and hold the         for the teams in
                                                       debate on your bulletin           collaborating online to
                                                       board or chat system.             develop their argument
                                                                                         may be needed by email.
                                                                                         The teacher needs to have
                                                                                         a standard set of
                                                                                         instructions for students in
                                                                                         how debates will be
                                                                                         conducted.




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 Australian National Training Authority (ANTA) 2003                                                              Page 47 of 97
                       Task 6
                       Activity type                   Instructions                      Comments
                       Interaction simulation          Each participant identifies       This activity provides an
                                                       as either an employee             experience through which
                                                       and/or a union                    students can develop
                                                       representative or an              negotiation skills
                                                       employer representative.          The self-reflection on the
                                                       Using the dispute identified      process can be added to
                                                       in the scenario, have the         the student learning
                                                       argument. Participants            portfolio.
                                                       decide when the argument
                                                                                         In the workplace learning
                                                       is over.
                                                                                         from experience by
                                                       Look at how the argument          applying models is a
                                                       deteriorated or resolved,         valuable skill
                                                       and identify how this
                                                       happened.
                                                       Identify the techniques that
                                                       could be employed to calm
                                                       down the argument and
                                                       keep it constructive.
                       STAR chat                       Go to www.crnhq.org.              This activity is designed to
                                                       How workable would this           encourage students to think
                                                       approach be at STAR, or in        critically about models
                                                       your own workplace?               which are presented in the
                                                                                         literature in the context of
                                                                                         their own workplace.
                                                                                         The result of this research
                                                                                         can be used as subject of a
                                                                                         live chat.



                       Task 7
                       Activity type                   Instructions                      Comments
                       STAR chat                       What things could you put         This is a collaborative and
                                                       into the evaluation plan for      fun way to complete the
                                                       STAR's IR processes?              task. It may be done as a
                                                       Discuss the pros and cons         live chat session. The final
                                                       of a variety of processes,        evaluation plan can be the
                                                       and together formulate an         combined effort of the
                                                       evaluation and monitoring         whole group.
                                                       process.                          Or, it could be done in 2
                                                                                         chat sessions:
                                                                                         first brainstorm and
                                                                                         discuss methodologies
                                                                                         after this session each
                                                                                         student individually outline
                                                                                         their preferred evaluation



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 Australian National Training Authority (ANTA) 2003                                                              Page 48 of 97
                                                                                        plan
                                                                                        then come together in a
                                                                                        second chat session where
                                                                                        student post and discuss
                                                                                        their evaluation plans
                       STAR chat                       What do you think of the         This is another way to
                                                       sample evaluation plan,          collaboratively complete
                                                       and the advice offered by        the task – this time starting
                                                       Radha Clare, the HR              with a model and
                                                       adviser in this Unit? How        discussing ways to improve
                                                       could you further develop        it.
                                                       her work sample into your        Can also be facilitating
                                                       own evaluation plan for IR       with the process above.
                                                       at STAR?




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 Australian National Training Authority (ANTA) 2003                                                             Page 49 of 97
                       BSBHR505A Manage remuneration and employee
                       benefits
                       Task 1
                       Activity type                   Instructions                      Comments

                       Email game                      '101 external pressures'          This collaboration activity
                                                                                         provides a structured
                                                       Appoint a game                    introduction to online
                                                       coordinator. Each student         collaboration via an email
                                                       sends a list of 10 external       game.
                                                       pressures to the game
                                                                                         You can use this technique
                                                       coordinator. Coordinator
                                                                                         in many places as an
                                                       collates them and sends the
                                                                                         alternative to discussion
                                                       complete list back to all
                                                                                         boards.
                                                       players. Players then vote
                                                       on the top 5 external             This game can also be used
                                                       pressures. The coordinator        for supporting the
                                                       again collates the results        development of strategic
                                                       and feeds them back to            thinking skills:
                                                       players.                          eg „101 ways to improve
                                                       Game takes no more than 3         …‟
                                                       days.
                       WebSearch show and tell         In teams, research what's
                                                       going on around the
                                                       country this week that
                                                       could be considered as an
                                                       external pressure upon a
                                                       business like STAR?
                                                       Each team chooses 2 – 4
                                                       web sites, and each team
                                                       member researches that
                                                       website.
                                                       Teams then report back to
                                                       the whole group in a
                                                       scheduled online chat
                                                       session.




                       Task 2
                       Activity type                   Instructions                      Comments




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 50 of 97
                       Round robin                     Form teams of 4. The              This is a collaborative and
                                                       student whose surname             fun way to complete the
                                                                                         work for this project task.
                                                       name is closer to A goes
                                                       1st, etc                          Set timeframes need to be
                                                                                         provided for each student
                                                       Player 1 lists 5 internal         contribution to the chain
                                                       pressures that are to do
                                                       with resources, and sends
                                                       to …
                                                       Player 2 lists 5 internal
                                                       pressures that are to do
                                                       with systems or
                                                       procedures, and sends to
                                                       …
                                                       Player 3 lists 5 internal
                                                       pressures that are to do
                                                       with people or culture,
                                                       and sends to …
                                                       Player 4 lists 5 internal
                                                       pressures that are to do
                                                       with leadership, compiles
                                                       the final report, posts to a
                                                       forum for other groups to
                                                       see.
                       STAR chat                       Can STAR afford any               This activity asks students
                                                       salary increases? Look at         to discuss the case study
                                                       STAR's Profit & Loss              materials they have seen so
                                                       statement and the email           far. It's a relatively easy
                                                       from the GM of Finance.           introduction to online
                                                       Could the money be better         discussion and a good way
                                                       spent elsewhere?                  to check understanding by
                                                                                         students of key issues.




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 51 of 97
                       Team research                   Each team pools their            During the live chat
                                                       contacts or workplace            session steer the discussion
                                                       resources to identify one        towards agreement on
                                                       other organisation‘s sales       TWO ratios, both including
                                                       (or revenue)-to-salaries         salaries, that most
                                                       ratio. Note details like the     organisations should use
                                                       kind of business, where the      as KPI‟s
                                                       business is located, and
                                                       whether it is local, state-
                                                       wide, national or
                                                       international. Then as a
                                                       team agree on an answer to
                                                       this question: 'Against what
                                                       other kinds of business
                                                       performance indicators
                                                       might salaries be
                                                       compared?'
                                                       Teams then present their
                                                       findings in a live chat
                                                       session.
                       STAR chat                       An organisation‘s policies       This activity asks students
                                                       tell you a lot about the         to discuss the case study
                                                       culture of an organisation.      materials they have seen so
                                                       What do the remuneration         far. It's a relatively easy
                                                       and benefits policies            introduction to online
                                                       you‘ve looked at for this        discussion and a good way
                                                       task tell you about STAR?        to check understanding by
                                                                                        students of key issues.




                       Task 3
                       Activity type                   Instructions                     Comments




Teacher Guide, Human Resources Diploma Toolbox                        Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                             Page 52 of 97
                       Interaction simulation          Divide into teams of 3 or 4.      Will require close
                                                       Each team is an online job        facilitation. Part of the
                                                                                         process may include a live
                                                       evaluation committee and
                                                                                         chat where the teacher
                                                       must evaluate one of the
                                                                                         observes and comments on
                                                       jobs at STAR. Each team
                                                                                         the process. If you are
                                                       may evaluate a different          team teaching this role
                                                       job. You will need to first:      could be divided up
                                                               define what is to        between teachers.
                                                                be done by the
                                                                committee
                                                               set up a process
                                                                (when, where,
                                                                how?)
                                                               identify the tools
                                                                from the case
                                                                study you will use
                                                                to conduct the
                                                                evaluation.




                       Task 4
                       Activity type                   Instructions                      Comments

                       Email game                      '101 sources of salary &          This collaboration activity
                                                       wages data'                       provides a structured
                                                                                         introduction to online
                                                       Appoint a game                    collaboration via an email
                                                       coordinator. Each student         game.
                                                       sends a list of 10 sources to
                                                                                         You can use this technique
                                                       the game coordinator.             in many places as an
                                                       Coordinator collates them
                                                                                         alternative to discussion
                                                       and sends the complete list
                                                                                         boards.
                                                       back to all players. Players
                                                                                         This game can also be used
                                                       then vote on the top 5
                                                       sources. The coordinator          for supporting the
                                                                                         development of strategic
                                                       again collates the results
                                                                                         thinking skills:
                                                       and feeds them back to
                                                       players.                          eg „101 ways to improve
                                                       Game takes no more than 3         …‟
                                                       days.




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 53 of 97
                       WebSearch show & tell           Divide into teams of 4 or
                                                       so. Each team member
                                                       surfs the web to find two
                                                       useful sites that provide
                                                       information about salaries
                                                       and wages. Pool your
                                                       findings, choose FIVE
                                                       different sites and write a
                                                       brief review on each site.
                                                       You can use the following
                                                       headings as a guide:-

                                                               URL

                                                               Maintained by
                                                                (owner)

                                                               Subject focus

                                                               Examples of kind
                                                                of information

                                                               Typical
                                                                application

                                                               Your assessment
                                                                of value

                                                       Each team posts their
                                                       reviews to a bulletin board
                                                       for the other teams to see.




                       Task 5
                       Activity type                   Instructions                       Comments

                       STAR chat                       Read the article linked            This activity asks students
                                                       above 'Stingy employers            to discuss the case study
                                                       feign dismay'. Is this a fair      materials they have seen so
                                                       comment on employers?              far. It's a relatively easy
                                                                                          introduction to online
                                                                                          discussion and a good way
                                                                                          to check understanding by
                                                                                          students of key issues.




Teacher Guide, Human Resources Diploma Toolbox                          Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                               Page 54 of 97
                       STAR chat                       Reading the Salary X              This will help focus
                                                       Survey Report, what               students' work on the task
                                                       conclusions could you             if they are basing their
                                                       draw about marketplace            work on the position that
                                                       competitiveness for this          this survey refers to. May
                                                       job?                              provide a way of guiding
                                                                                         the students through the
                                                                                         process of finding and
                                                                                         interpreting a salary
                                                                                         survey. (They should do
                                                                                         their own research for the
                                                                                         other position they are
                                                                                         working on.)




                       Task 6
                       Activity type                   Instructions                      Comments

                       STAR chat                       Your recommendations for          Also encourage students to
                                                       what should be paid for           discuss the pros and cons
                                                       these positions will clearly      of each.
                                                       put you in 1 of the 3 pay         You may also encourage
                                                       policy ‗camps‘, a lagger,         students to think of pay
                                                       leader or matcher. Where          policy positions other than
                                                       should STAR be?                   the three already
                                                                                         considered? For example,
                                                                                         could the organisation
                                                                                         „lag‟ the market for half
                                                                                         the year, then „lead‟ for the
                                                                                         other half? What might be
                                                                                         the rationale behind such
                                                                                         action? Get together with
                                                                                         two or three others and see
                                                                                         if you can answer these
                                                                                         questions and come up
                                                                                         with any other possible
                                                                                         approaches.




                       Task 7
                       Activity type                   Instructions                      Comments




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 55 of 97
                       WebSearch show & tell           Each person identifies 3
                                                       pieces of legislation that
                                                       may affect remuneration
                                                       and benefits practices at
                                                       STAR.
                                                       Each list should be
                                                       supported by the correct
                                                       title, administering office,
                                                       application (to whom it
                                                       applies), coverage and
                                                       expiry date.
                       WebSearch show & tell           Divide into teams of 4 or         This is a variation on the
                                                       so. Each team member              previous activity that will
                                                       surfs the web to find two         promote team
                                                       useful sites that provide         collaboration.
                                                       information about
                                                       legislation. Pool your
                                                       findings, choose four
                                                       different sites and write a
                                                       brief review on each site.
                                                       You can use the following
                                                       headings as a guide:-

                                                               URL

                                                               Maintained by
                                                                (owner)

                                                               Subject focus

                                                               Examples of kind
                                                                of information

                                                               Typical
                                                                application

                                                               Your assessment
                                                                of value
                                                       Each team posts their
                                                       reviews to a bulletin board
                                                       for the other teams to see.




                       Task 8
                       Activity type                   Instructions                      Comments




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 56 of 97
                       Interaction simulation          Here's a way to conduct an        Will require preparation by
                                                       online consultation. You'll       students around the key
                                                                                         issues prior to the
                                                       need at least 4 people to
                                                                                         simulation session.
                                                       make this work. Take on
                                                       the role of employees at
                                                       STAR.

                                                       Players 1 & 2 post their
                                                       positions on one or more
                                                       remuneration issues,

                                                       Player 2 & 3 respond to
                                                       these and add their own
                                                       ideas to the list

                                                       Then in your online
                                                       discussion work together to
                                                       identify:

                                                               areas of
                                                                agreement

                                                               areas of
                                                                disagreement
                                                               possible
                                                                remuneration
                                                                options.
                       At the coalface                 Ever attended a dreadful          'At the coalface' means
                                                       consultation meeting?             stories from the workplace,
                                                       Most of us have our own           and is an easier
                                                       stories about disasters –         introduction to online
                                                       sometimes, sadly, of our          discussion for many
                                                       own making. What went             students.
                                                       wrong? And why? Arrange           Encourage students to
                                                       to chat with some fellow          draw conclusions for future
                                                       students about their              practice from their stories.
                                                       experiences. Was the
                                                                                         Use these activities with
                                                       meeting a ‗dud‘ before it
                                                                                         caution when you have a
                                                       even started? Or did it start
                                                                                         group of students from the
                                                       off well, but steadily
                                                                                         same workplace.
                                                       worsen? What are the
                                                       characteristics of a bad and      This could be done either
                                                       a good meeting?                   as a live chat or as a forum
                                                                                         posting.
                                                       As a group, work towards
                                                       compiling a ‗good‘ and
                                                       ‗bad‘ table and see if you
                                                       can identify TEN items for
                                                       each column.




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 57 of 97
                       Task 9
                       Activity type                   Instructions                      Comments

                       Peer review                     Take one part of the              Feedback from peers is an
                                                                                         essential part of workplace
                                                       documentation you've
                                                                                         practice and this activity is
                                                       developed (not the whole
                                                                                         designed to encourage
                                                       thing) that you would like
                                                                                         students to develop skills in
                                                       some feedback on.
                                                                                         collaboration.
                                                       Show it to your study             It will also take some of the
                                                       buddy. Then provide               load from the teacher to
                                                       feedback to each other            provide feedback to all
                                                       using the P-I-P method            students on every activity.

                                                               Praise one
                                                                specific thing they
                                                                did

                                                               offer one point for
                                                                Improvement
                                                               and finish with
                                                                Praise for another
                                                                specific thing they
                                                                did.
                       Interaction simulation          Present recommendations           Students practise skills
                                                       to senior management              presenting
                                                       In small groups students          recommendations,
                                                       take turns playing the role       responding to tough
                                                       of HR manager and senior          questions, handling
                                                       management team as                difficult people in the
                                                       follows …                         presentation, gaining
                                                                                         senior management's
                                                       HR manager presents their
                                                                                         commitment to the next
                                                       key issues and
                                                                                         steps
                                                       recommendations to the
                                                       clients, then ask for
                                                       questions from your clients
                                                       different ―clients‖ can take
                                                       on different roles
                                                       (accepting, objector,
                                                       dominant)




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 58 of 97
                       BSBHR506A Manage recruitment, selection and
                       induction processes
                       Task 1
                       Activity type                   Instructions                     Comments

                       Email game                      "101 issues in STAR‘s            This collaboration activity
                                                       business plan"                   provides a structured
                                                       Appoint a game                   introduction to online
                                                       coordinator. Each student        collaboration via an email
                                                       reads the STAR business          game.
                                                       plan for the new product,        You can use this technique
                                                       then sends a list of 10          in many places as an
                                                       items (STAR business             alternative to discussion
                                                       directions or their              boards.
                                                       implications for HR) that
                                                                                        This game can also be used
                                                       they think are important to
                                                                                        for supporting the
                                                       the game coordinator.
                                                                                        development of strategic
                                                       Coordinator collates them
                                                                                        thinking skills:
                                                       and sends the complete list
                                                       back to all players. Players     eg „101 ways to improve
                                                       then vote on the top 5           …‟
                                                       business directions and top
                                                       5 HR implications. The
                                                       coordinator again collates
                                                       the results and feeds them
                                                       back to players.
                                                       Game takes no more than 5
                                                       days.
                       Debate                          "HR planning will always         This activity encourages
                                                       remain a corporate after-        students to take a
                                                       thought." Assign teams to        viewpoint for or against,
                                                       the Yes and No cases,            and argue their case
                                                       assign an adjudicator, and       online. If students are new
                                                       hold an online debate.           to online discussion they
                                                                                        may need some direction
                                                                                        so it may best to assign
                                                                                        students to the yes or no
                                                                                        case. A more experienced
                                                                                        online group may be able
                                                                                        to choose their own side in
                                                                                        the debate.




Teacher Guide, Human Resources Diploma Toolbox                        Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                             Page 59 of 97
                       Peer review                     Show your work on this           This activity uses peer
                                                       task to your study buddy.        review as learning
                                                       Then provide feedback to         technique. It takes some of
                                                       each other using the P-I-P       the load off the teacher and
                                                       method (Praise one specific      gives students more
                                                       thing they did, offer one        ownership of the learning.
                                                       point for Improvement, and       The Praise-Improvement-
                                                       finish with Praise for           Praise framework for
                                                       another specific thing they      giving feedback
                                                       did).                            encourages students to give
                                                                                        specific feedback on the
                                                                                        HR content of their fellow
                                                                                        student‟s work, while at the
                                                                                        same time maintaining the
                                                                                        self esteem of their fellow
                                                                                        student by not
                                                                                        “bombarding” them with
                                                                                        negative feedback.




                       Task 2
                       Activity type                   Instructions                     Comments

                       STAR chat                       What‘s your reaction to the      Put students into teams of 3
                                                       agency proposal? What are        to 4 (eg Blue team, Red
                                                       the strategic reasons for or     team, etc). Each team
                                                       against accepting it?            develops their own
                                                       Louise used an agency for        response to the question
                                                       the SA recruitment strategy      and posts it to a forum.
                                                       - what similarities or           Each student (individual
                                                       differences could there be       basis) could then be asked
                                                       with recruitment for             to critically comment on
                                                       STAR‘s new range of              the posting of another
                                                       products?                        team. This could contribute
                                                                                        to the assessment of
                                                                                        underpinning knowledge.


                       At the coalface                 Tell others in your group        'At the coalface' means
                                                       about obstacles or               stories from the workplace,
                                                       successes you‘ve had in          and is an easier
                                                       getting a recruitment,           introduction to online
                                                       selection and/or induction       discussion for many
                                                       proposal accepted by             students.
                                                       senior management?               Encourage students to
                                                                                        draw conclusions for future
                                                                                        practice from their stories.
                                                                                        Use these activities with
                                                                                        caution when you have a
                                                                                        group of students from the
                                                                                        same workplace.



Teacher Guide, Human Resources Diploma Toolbox                        Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                             Page 60 of 97
                       At the coalface                 Tell others in your group         This could be done through
                                                       about outsourcing                 a forum or chat.
                                                       successes or failures
                                                       you‘ve had.
                       Debate                          ―Internet recruitment will        The comments concerning
                                                       be a strategic disaster for       debates in Task 1 above
                                                       any organisation foolish          apply here also.
                                                       enough to try it.‖ Assign
                                                       teams to the Yes and No
                                                       cases, assign an
                                                       adjudicator, and hold an
                                                       online debate.




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 61 of 97
                       Task 3
                       Activity type                   Instructions                      Comments

                       Team research                   Assign group members to           This discussion could be in
                                                       research and report back on       the form of a real time
                                                       different aspects of              chat. The facilitator would
                                                       legislation in your State,        set specific questions which
                                                       for example EEO, anti-            each participant would
                                                       discrimination, and               prepare, the chat would be
                                                       privacy. (Or different            confined to 8 – 10 students
                                                       teams can research                per chat session.
                                                       different States.) Then hold      The facilitator would draw
                                                       a discussion on what laws         the question from the
                                                       would apply to this case          research posted by each
                                                       study in your State.              team to the forum and
                                                       www.hreoc.gov.au –-               direct the focus to the
                                                       national legislation and          differences/similarities
                                                       links to State resources          between the State's laws.
                                                       www.cch.com.au –-                 As the students have the
                                                       subscribe to subject-             questions in advance they
                                                       specific web guide and            prepare their answers and
                                                       email updates free of             cut/paste into the chat
                                                       charge                            room. As each student puts
                                                                                         their response, the
                                                                                         facilitator builds the online
                                                                                         discussion. If there were 4
                                                                                         questions this would take
                                                                                         about 1 hour with 8 – 10
                                                                                         students. The chat log can
                                                                                         be saved and sent to
                                                                                         students by facilitator or to
                                                                                         any students who missed
                                                                                         the activity. The students
                                                                                         can be asked to post a
                                                                                         comment to a forum after
                                                                                         reviewing the chat log.
                                                                                         Real time chat also offers
                                                                                         opportunities for team
                                                                                         teaching – one teacher can
                                                                                         focus on content while the
                                                                                         other manages the process.
                       Debate                          "It is the responsibility of      The comments concerning
                                                       the HR Manager to be the          debates in Task 1 above
                                                       social conscience of the          apply here also.
                                                       organisation." Assign
                                                       teams to the Yes and No
                                                       cases, assign an
                                                       adjudicator, and hold an
                                                       online debate.




Teacher Guide, Human Resources Diploma Toolbox                         Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                              Page 62 of 97
                       Task 4
                       Activity type                   Instructions                     Comments

                       Peer review                     Show your work on this           This activity uses peer
                                                       task to your study buddy.        review as learning
                                                       Then provide feedback to         technique. It takes some of
                                                       each other using the P-I-P       the load off the teacher and
                                                       method (Praise one specific      gives students more
                                                       thing they did, offer one        ownership of the learning.
                                                       point for Improvement, and       The Praise-Improvement-
                                                       finish with Praise for           Praise framework for
                                                       another specific thing they      giving feedback
                                                       did).                            encourages students to give
                                                                                        specific feedback on the
                                                                                        HR content of their fellow
                                                                                        student‟s work, while at the
                                                                                        same time maintaining the
                                                                                        self esteem of their fellow
                                                                                        student by not
                                                                                        “bombarding” them with
                                                                                        negative feedback.


                       STAR chat                       What strategic changes are       See comment for Task 2
                                                       needed at STAR? How
                                                       does your opinion on this
                                                       compare with others in
                                                       your group? What are the
                                                       similarities or differences
                                                       in the issues you
                                                       considered? What different
                                                       approaches would you take
                                                       for long term solutions?
                       STAR chat                       Consider the comments by         See comment for Task 2
                                                       the Plant Supervisor. How
                                                       can performance gaps in
                                                       operational areas impact on
                                                       recruitment and selection?
                       STAR chat                       How would selection              This discussion could be in
                                                       strategies be different if       the form of a forum. Give
                                                       STAR was a large national        students a set time frame of
                                                       or international firms           a week. As the first
                                                       employing 1,000 or more          postings would generally
                                                       staff? How are the strategic     cover the key issues, ask
                                                       issues faced by the HR           students who post to the
                                                       manager in smaller and           forum later in the week to
                                                       larger organisations similar     summarise previous posts
                                                       or different?                    and draw conclusions.




Teacher Guide, Human Resources Diploma Toolbox                        Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                             Page 63 of 97
                       Task 5
                       Link to BSBHR505A – you may like to revisit this task in more depth with
                       your students when you do Manage remuneration and employee benefits, in
                       particular Task 6, 'Determine appropriate remuneration'.
                       Activity type                   Instructions                     Comments

                       STAR chat                       What considerations are          This activity encourages
                                                       there for the HR manager         students to explore options
                                                       in this scenario? Assuming       and consequences in
                                                       the higher package could         decision making.
                                                       be valid, what are some          As this is a common and
                                                       possible compromise              difficult issue, it may be
                                                       positions that you could         useful to schedule an
                                                       take?                            online chat where students
                                                                                        can debate the issues. The
                                                                                        questions for discussion
                                                                                        could be:
                                                                                        What are the likely
                                                                                        consequences for STAR is
                                                                                        the remuneration policy is
                                                                                        varied in this instances?
                                                                                        How could these
                                                                                        consequences be handled if
                                                                                        they do arise?
                                                                                        What offers could be made
                                                                                        to this candidate which are
                                                                                        within STAR‟s existing
                                                                                        remuneration structure
                                                                                        What is the cost to the
                                                                                        organisation of losing this
                                                                                        candidate?
                                                                                        Is the loss of the candidate
                                                                                        greater than the cost to the
                                                                                        organisation of making an
                                                                                        exception?
                                                                                        As in the earlier activities
                                                                                        students would prepare
                                                                                        response in advance. As
                                                                                        the discussion progresses
                                                                                        students comment on each
                                                                                        other's input.
                                                                                        Depending on the sequence
                                                                                        in which the units are
                                                                                        offered this questions offers
                                                                                        the opportunity to direct
                                                                                        the students to use the tasks
                                                                                        they have or will complete
                                                                                        in BSBHR505A Manage
                                                                                        remuneration.




Teacher Guide, Human Resources Diploma Toolbox                        Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                             Page 64 of 97
                       Task 6
                       Activity type                   Instructions                       Comments

                       At the coalface                 Tell others in your group          Students could be asked to
                                                       about induction programs           form teams to put together
                                                       you‘ve been involved in.           an induction checklist for
                                                       What methods and tools             day 1, day 7, day 30 and at
                                                       were most effective? What          6 months and 1 year. These
                                                       about programs that didn‘t         checklists could be posted
                                                       deliver successful                 to a forum and added to
                                                       outcomes? Why didn‘t               students' portfolios.
                                                       they?                              'At the coalface' means
                                                                                          stories from the workplace,
                                                                                          and is an easier
                                                                                          introduction to online
                                                                                          discussion for many
                                                                                          students.
                                                                                          Encourage students to
                                                                                          draw conclusions for future
                                                                                          practice from their stories.
                                                                                          Use these activities with
                                                                                          caution when you have a
                                                                                          group of students from the
                                                                                          same workplace.
                       What would you do?              You‘ve heard that a line           Put students into teams of 3
                                                       manager has said to a new          to 4 (eg Blue team, Red
                                                       employee before the                team, etc). Each team
                                                       induction program, ―Just           develops their own
                                                       go along and fall asleep,          response to the situation
                                                       it‘s just an easy first day on     and posts it to a forum.
                                                       the job.‖ What could be            Each student (individual
                                                       wrong here? How would              basis) could then be asked
                                                       you handle this situation?         to critically comment on
                                                                                          the posting of another
                                                                                          team. This could contribute
                                                                                          to the assessment of
                                                                                          underpinning knowledge.




Teacher Guide, Human Resources Diploma Toolbox                          Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                               Page 65 of 97
                       Task 7
                       Activity type                   Instructions                       Comments

                       Email game                      "101 ways to improve               See comment for Task 1
                                                       STAR induction"
                                                       Appoint a game
                                                       coordinator. Each student
                                                       sends a list of 10 ideas to
                                                       the coordinator (how to
                                                       improve induction at
                                                       STAR – ideas for Day 1,
                                                       Day 7, Day 30, 6 months
                                                       and 1 year). Coordinator
                                                       collates them and sends the
                                                       complete list back to all
                                                       players. Players then vote
                                                       on the top 5 for each day.
                                                       The coordinator again
                                                       collates the results and
                                                       feeds them back to players.
                                                       Game takes no more than 3
                                                       days.




                       Task 8
                       Activity type                   Instructions                       Comments

                       At the coalface                 Tell others in your group          This could be done either
                                                       about a critical incident          as a real time chat or as
                                                       involving a probationary           forum posting. This activity
                                                       employee. (Take care not           asks students to relate an
                                                       use real names or any              incident involving a
                                                       details that will identify the     probationary employee.
                                                       person.) The group can             Use with caution and
                                                       discuss how performance            instruct students to protect
                                                       management practices can           the privacy of individuals.
                                                       avoid such incidents in an         Encourage students to
                                                       organisation.                      draw practical conclusions
                                                                                          for how the performance of
                                                                                          probationary employees
                                                                                          can be managed.




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 Australian National Training Authority (ANTA) 2003                                                               Page 66 of 97
                       At the coalface                 Show others in your group        This would be done as
                                                       any examples of tools or         forum. The facilitator
                                                       processes for managing           needs to provide specific
                                                       new employees that you           time frames and
                                                       have seen in the workplace,      instructions for the
                                                       and you think are worth          students.
                                                       sharing.
                                                       Each student then posts a
                                                       comment on two other
                                                       people's contributions in
                                                       terms of
                                                       similarities/differences in
                                                       the approach.




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 Australian National Training Authority (ANTA) 2003                                                             Page 67 of 97
                       BSBHR507A Manage separation/termination
                       Task 1
                       Activity type                   Instructions                       Comments

                       Debate                          "Unfair dismissal laws             This activity encourages
                                                       protect loafers and                students to take a
                                                       malingerers so that it is          viewpoint for or against,
                                                       impossible to sack anyone          and argue their case
                                                       these days."                       online. If students are new
                                                       Assign teams to the Yes            to online discussion they
                                                       and No cases, assign an            may need some direction
                                                       adjudicator, and hold an           so it may best to assign
                                                       online debate, using a             students to the yes or no
                                                       forum or chat room.. Your          case. A more experienced
                                                       trainer will give you the          online group may be able
                                                       details for online facilities      to choose their own side in
                                                       for this activity.                 the debate.

                       Debate                          Debate – ―Did Ms F                 This activity will require a
                                                       deserve to get her job             careful reading of the case
                                                       back?‖                             and will add about 1 hour
                                                       This is a real case that you       of study to this task.
                                                       can retrieve from
                                                       www.wagenet.gov.au –
                                                       enter PR926026 into the
                                                       DOCUMENT CODE field
                                                       to search for this case.
                                                       You‘ll need to start by
                                                       reading the case carefully –
                                                       spend about 20 minutes
                                                       paying attention to the
                                                       facts, findings and
                                                       decision.
                                                       Assign teams to the ‗yes‘
                                                       and ‗no‘ cases, choose an
                                                       adjudicator, and hold the
                                                       debate on your bulletin
                                                       board or chat system.
                                                       Be sure to discuss these
                                                       issues:
                                                       resignation vs constructive
                                                       dismissal
                                                       the role of procedural
                                                       fairness in management
                                                       decision making
                                                       the validity of an employer
                                                       making decisions due to an
                                                       employees out-of-hours
                                                       activities.



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 Australian National Training Authority (ANTA) 2003                                                               Page 68 of 97
                       Task 2
                       Activity type                   Instructions                      Comments

                       Round robin                     Go to www.austlii.edu.au.         Another approach could be
                                                       Each student finds 2              for the teacher to facilitate
                                                       termination cases in 2            a live chat after students
                                                       different State                   post their research
                                                       jurisdictions. Post to your       findings. Focus the chat
                                                       bulletin board a half page        session on the key
                                                       report on :                       questions in the activity
                                                       similarities or differences
                                                       in the reasoning for
                                                       reinstatement/compensatio
                                                       n (or no action) by the
                                                       Courts?
                                                       is there a common
                                                       approach or ‗thread‘ that
                                                       enables you to make
                                                       general findings why these
                                                       2 cases were decided the
                                                       way they were?
                                                       Then, review the posting of
                                                       the student whose surname
                                                       is next alphabetically in the
                                                       list of students in your
                                                       group.
                       Debate                          Debate – "The law                 This activity encourages
                                                       surrounding redundancies          students to take a
                                                       is unfair on employers –          viewpoint for or against,
                                                       they often have to pay out        and argue their case
                                                       a lot of money for people         online. If students are new
                                                       they don‘t even need.‖            to online discussion they
                                                       Assign teams to the ‗yes‘         may need some direction
                                                       and ‗no‘ cases, choose an         so it may best to assign
                                                       adjudicator, and hold the         students to the yes or no
                                                       debate on your bulletin           case. A more experienced
                                                       board or chat system.             online group may be able
                                                                                         to choose their own side in
                                                                                         the debate.
                                                                                         This activity could also be
                                                                                         conducted as a Depolariser
                                                                                         email game. The details of
                                                                                         how to conduct the game
                                                                                         can be found at
                                                                                         www.thiagi.com




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 Australian National Training Authority (ANTA) 2003                                                              Page 69 of 97
                       Task 3
                       Activity type                   Instructions                     Comments

                       Study buddy                     What issues or concerns          Feedback from peers is an
                                                       might line managers raise        essential part of workplace
                                                       about your implementation        practice and this activity is
                                                       plan? Show your plan to          designed to encourage
                                                       your study buddy and ask         students to develop skills in
                                                       them to identify at least 2      collaboration.
                                                       issues of concern. How           It will also take some of the
                                                       would you deal with these?       load from the teacher to
                                                                                        provide feedback to all
                                                                                        students on every activity.




                       Task 4
                       Activity type                   Instructions                     Comments

                       Team research                   Divide into groups of 2-4.       This may be facilitated as a
                                                       Each group chooses an            live chat session after each
                                                       award at                         team has done their own
                                                       www.wagenet.gov.au and           research. Teams discuss
                                                       summarises its provision         the similarities and
                                                       regarding redundancy.            differences between what
                                                       Each group then reports          they found.
                                                       back to the whole class on
                                                       its finding.
                       Email game                      "101 solutions when              This collaboration activity
                                                       redeployment is refused"         provides a structures
                                                       Appoint a game                   introduction to online
                                                       coordinator. Each student        collaboration via an email
                                                       sends coordinator 5 actions      game.
                                                       to take with an employee         You can use this technique
                                                       who has been offered             in many places as an
                                                       redeployment but who             alternative to discussion
                                                       refuses. Coordinator             boards.
                                                       collates them and sends the
                                                                                        This game can also be used
                                                       complete list back to all
                                                                                        for supporting the
                                                       players. Players then vote
                                                                                        development of strategic
                                                       1, 2, 3 in order of
                                                                                        thinking skills:
                                                       preference. The
                                                       coordinator again collates       eg „101 ways to improve
                                                       the results and feeds them       …‟
                                                       back to players.
                                                       Game takes no more than 5
                                                       days.




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 Australian National Training Authority (ANTA) 2003                                                             Page 70 of 97
                       Task 5
                       Activity type                   Instructions                       Comments

                       Peer review                     Show your work on this             This activity uses peer
                                                       task to your study buddy.          review as learning
                                                       Then provide feedback to           technique. It takes some of
                                                       each other using the P-I-P         the load off the trainer and
                                                       method:                            gives students more
                                                       Praise one specific thing          ownership of the learning.
                                                       they did                           The Praise-Improvement-
                                                       offer one point for                Praise framework for
                                                       Improvement, and                   giving feedback
                                                                                          encourages students to give
                                                       finish with Praise for
                                                                                          specific feedback on the
                                                       another specific thing they
                                                                                          HR content of their fellow
                                                       did.
                                                                                          student‟s work, while at the
                                                                                          same time maintaining the
                                                                                          self esteem of their fellow
                                                                                          student by not
                                                                                          “bombarding” them with
                                                                                          negative feedback.
                       Round robin: collaborative      Divide into teams of four.         This is designed to
                       report writing                  The student whose name is          encourage collaboration in
                                                       closer to A goes 1st, then         a structured setting
                                                       the next is 2nd, 3rd, 4th, etc     between students, while
                                                       Student no. 1: Write               making the workload of the
                                                       introduction and section on        task less onerous.
                                                       legislation, and sends to …        Teachers may adapt this
                                                       Student no. 2: Writes              technique to any of the
                                                       section of procedure for           tasks where there is a
                                                       summary dismissal, and             report writing requirement.
                                                       sends to …
                                                       Student no. 3: Writes
                                                       section with 3 cases
                                                       supporting summary
                                                       dismissal advice, and sends
                                                       to …
                                                       Student no. 4 Collates the
                                                       information, writes the
                                                       final recommendation,
                                                       sends to students 1 – 3 for
                                                       final comment and
                                                       contributions, incorporates
                                                       any suggested changes and
                                                       posts to a forum for other
                                                       groups to see.




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 Australian National Training Authority (ANTA) 2003                                                               Page 71 of 97
                       Task 5
                       Activity type                   Instructions                      Comments

                       At the coalface                 Describe any experiences          'At the coalface' means
                                                       you have had with exit            stories from the workplace,
                                                       interviews. What did you          and is an easier
                                                       like about it? What could         introduction to online
                                                       have been done                    discussion for many
                                                       differently? If you haven't       students.
                                                       experienced one yourself,         Encourage students to
                                                       ask 3 friends the same            draw conclusions for future
                                                       questions and report what         practice from their stories.
                                                       they say.
                                                                                         Use these activities with
                                                                                         caution when you have a
                                                                                         group of students from the
                                                                                         same workplace.
                       Debate                          "Exit interviews are not          This is designed to
                                                       worth the paper they are          encourage collaboration in
                                                       written on because leaving        a structured setting
                                                       staff will never tell the         between students, while
                                                       truth as they may need a          making the workload of the
                                                       good reference now and            task less onerous.
                                                       later."                           Teachers may adapt this
                                                       Assign teams to the Yes           technique to any of the
                                                       and No cases, assign an           tasks where there is a
                                                       adjudicator, and hold an          report writing requirement.
                                                       online debate. Your trainer       The half-life email game
                                                       will give you the details for     might also be useful for
                                                       online facilities for this        this question.
                                                       activity.




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 Australian National Training Authority (ANTA) 2003                                                              Page 72 of 97
                       BSBHR508A Manage work/life skills
                       Task 1
                       Activity type                   Instructions                       Comments

                       Debate                          ―It doesn‘t matter how             This activity encourages
                                                       people are treated on a day-       students to take a
                                                       to-day basis, so long as           viewpoint for or against,
                                                       they get commendations,            and argue their case
                                                       awards, and bonuses at the         online. If students are new
                                                       end of the year.‖                  to online discussion they
                                                       Assign teams to the Yes            may need some direction
                                                       and No cases, assign an            so it may best to assign
                                                       adjudicator, and hold an           students to the yes or no
                                                       online debate, using a             case. A more experienced
                                                       forum or chat room. Your           online group may be able
                                                       trainer will give you the          to choose their own side in
                                                       details for online facilities      the debate.
                                                       for this activity.
                       Team research                   Divide groups into 2 - 4.          This may be facilitated as a
                                                       Each group should be               live chat session after each
                                                       assigned one of the                team has done their own
                                                       organisations that won an          research. Teams discuss
                                                       award at the 2002 ACCI             the similarities and
                                                       National Work and Family           difference between what
                                                       Awards. The group should           they have found.
                                                       prepare a presentation on          Students who are new to
                                                       what led that organisation         online collaboration may
                                                       to be regarded as an               needed some additional
                                                       employer of choice and the         advice on how to work
                                                       concrete results the               together independent of the
                                                       implementation of those            teacher. A set of email
                                                       programs has had on that           instructions may need to be
                                                       company.                           provided.
                                                       www.workplace.gov.au
                                                       - Search for 2002 ACCI
                                                       National Work and Family
                                                       Awards and then click on
                                                       the link to ―winning
                                                       workplaces‖ to see a
                                                       detailed list of all the
                                                       companies that received
                                                       awards and the initiatives
                                                       that led them to be
                                                       considered employers of
                                                       choice.




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 Australian National Training Authority (ANTA) 2003                                                               Page 73 of 97
                       Task 2
                       Activity type                   Instructions                       Comments

                       Debate                          Choose one of the                  This activity encourages
                                                       following topics to debate:        students to take a
                                                       ―A work/life balance               viewpoint for or against,
                                                       program is essentially an          and argue their case
                                                       employee benefit which is          online. If students are new
                                                       not a cost benefit for             to online discussion they
                                                       STAR.‖                             may need some direction
                                                                                          so it may best to assign
                                                       Or
                                                                                          students to the yes or no
                                                       ―Becoming an employer of           case. A more experienced
                                                       choice is not necessary for        online group may be able
                                                       STAR to attract skilled            to choose their own side in
                                                       staff. It is little more than a    the debate.
                                                       public relations exercise.‖
                                                       Assign teams to the Yes
                                                       and No cases, assign an
                                                       adjudicator, and hold an
                                                       online debate, using a
                                                       forum or chat room. Your
                                                       trainer will give you the
                                                       details for online facilities
                                                       for this activity.


                       At the coalface                 How important are                  The teacher could set up an
                                                       work/life issues in your           online survey in zoomerang
                                                       organisation? How do they          and ask all students to
                                                       affect other HR policies,          respond. The results of the
                                                       like recruitment, training         survey could be the basis of
                                                       and promotion?                     either a forum or live chat
                                                       Survey your fellow
                                                       students on their
                                                       organisation, then discuss
                                                       the results of the survey.
                                                       Overall, how important are
                                                       work/life issues in their
                                                       respective organisations?
                                                       Zoomerang is a free
                                                       website where you can set
                                                       up your own online survey
                                                       www.zoomerang.com




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 Australian National Training Authority (ANTA) 2003                                                               Page 74 of 97
                       Task 3
                       Activity type                   Instructions                     Comments

                       Interaction simulation          ‗The Steering Committee          This is designed to
                                                       meeting‘                         encourage collaboration in
                                                       Learners each represent          a structured setting
                                                       one of the five Steeering        between students, while
                                                       Committee members.               dividing up the workload of
                                                                                        the task.
                                                       Susan Wu — GM
                                                       Marketing                        It also highlights the skill
                                                       Karen Coster — GM                of stakeholder
                                                       Finance & Administration         consultation.
                                                       Evie Koulbanis — GM              As a forum posting this
                                                       Operations                       activity could be done in
                                                       Al Perez — GM                    teams. However as a live
                                                       Manufacturing                    chat more than 1 person
                                                       Brett Downie — HR NSW            might represent one of the
                                                       Where possible groups can        players with students using
                                                       be formed to represent           whisper function to
                                                       each point of view, and          communicate responses as
                                                       learners will need to            that character.
                                                       collaborate to come up
                                                       with a consensual position:
                                                       Given the stated position of
                                                       a member and the likely
                                                       course of the meeting, what
                                                       might that person‘s view
                                                       be at the end of the
                                                       meeting? When you have
                                                       finished, compare what
                                                       your group meeting was
                                                       like with the STAR group
                                                       meeting that appears in this
                                                       task.
                       Email game                      '101 work/life issues which      This collaboration activity
                                                       are important to me'             provides a structured
                                                       Appoint a game                   introduction to online
                                                       coordinator. Each student        collaboration via an email
                                                       sends coordinator 3              game.
                                                       suggestions for specific         You can use this technique
                                                       issues employees might           in many places as an
                                                       experience. Coordinator          alternative to discussion
                                                       collates them and sends the      boards.
                                                       complete list back to all
                                                                                        This game can also be used
                                                       players. Players then vote
                                                                                        for supporting the
                                                       1, 2, 3 in order of
                                                                                        development of strategic
                                                       preference. The
                                                                                        thinking skills:
                                                       coordinator again collates
                                                       the results and feeds them       eg „101 ways to improve …
                                                       back to players.                 Ensure you give the
                                                       Game takes no more than 5        students a specific


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 Australian National Training Authority (ANTA) 2003                                                             Page 75 of 97
                                                       days.                              timeframe for their
                                                                                          contributions. Go to the
                                                                                          www.thiagi.com for more
                                                                                          help in managing the game



                       Task 4
                       Activity type                   Instructions                       Comments

                       Peer review                     Present the PowerPoint             This activity uses peer
                                                       presentation or report that        review as learning
                                                       you developed to your              technique. It takes some of
                                                       study buddy. Your study            the load off the trainer and
                                                       buddy should make                  gives students more
                                                       constructive comments              ownership of the learning.
                                                       regarding
                                                       the project management
                                                       plan and
                                                       how it is being presented
                                                       Ask your study buddy to
                                                       identify at least 2 issues of
                                                       concern. How would you
                                                       deal with these?


                       Debate                          "It is not possible to satisfy     This activity encourages
                                                       all stakeholders, so there is      students to take a
                                                       no point in the program's          viewpoint for or against,
                                                       being implemented."                and argue their case
                                                       Assign teams to the Yes            online. If students are new
                                                       and No cases, assign an            to online discussion they
                                                       adjudicator, and hold an           may need some direction
                                                       online debate, using a             so it may best to assign
                                                       forum or chat room. Your           students to the yes or no
                                                       trainer will give you the          case. A more experienced
                                                       details for online facilities      online group may be able
                                                       for this activity.                 to choose their own side in
                                                                                          the debate.
                                                                                          The depolariser game
                                                                                          might be an alternative to a
                                                                                          debate




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 Australian National Training Authority (ANTA) 2003                                                               Page 76 of 97
                       Task 5
                       Activity type                   Instructions                      Comments

                       Peer review                     Each learner should be            This activity uses peer
                                                       given a specific work/life        review as learning
                                                       program. Write a brief            technique. It takes some of
                                                       description of how you            the load off the trainer and
                                                       would monitor this                gives students more
                                                       program. Given that               ownership of the learning.
                                                       different stakeholders are        The Praise-Improvement-
                                                       likely to have different          Praise framework for
                                                       ideas about the value of          giving feedback
                                                       different parts of the            encourages students to give
                                                       program, how would you            specific feedback on the
                                                       reconcile these                   HR content of their fellow
                                                       differences? When you             student‟s work, while at the
                                                       finish, show your work on         same time maintaining the
                                                       this task to your study           self esteem of their fellow
                                                       buddy. Then provide               student by not
                                                       feedback to each other            “bombarding” them with
                                                       using the P-I-P method:           negative feedback.
                                                       Praise one specific thing
                                                       they did
                                                       offer one point for
                                                       Improvement, and
                                                       finish with Praise for
                                                       another specific thing they
                                                       did.



                       Task 6
                       Activity type                   Instructions                      Comments

                       Round robin review              Divide into teams of four.        This is designed to
                                                       The student whose name is         encourage collaboration in
                                                       closer to A goes 1st, then        a structured setting
                                                       the next is 2nd, 3rd, 4th,        between students, while
                                                       etc                               making the workload of the
                                                       Student no. 1: What should        task less onerous.
                                                       be addressed in evaluating
                                                       work/life programs and
                                                       sends to …
                                                       Student no. 2: Writes
                                                       section of different
                                                       methods of evaluations of
                                                       work /life programs, and
                                                       sends to …
                                                       Student no. 3: Writes
                                                       section with steps to ensure
                                                       work/life programs


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 Australian National Training Authority (ANTA) 2003                                                              Page 77 of 97
                                                       continue to meet the
                                                       differing needs of the
                                                       company long terms, and
                                                       sends to…
                                                       Student no. 4 who write a
                                                       conclusion , sends to
                                                       students 1 – 3 for final
                                                       comment and
                                                       contributions, incorporates
                                                       any suggested changes and
                                                       posts to a forum for other
                                                       groups to see.


                       Debate                          "There is no real way of           This activity encourages
                                                       knowing or evaluating how          students to take a
                                                       effective work/life                viewpoint for or against,
                                                       programs are in an                 and argue their case
                                                       organistion as so many of          online. If students are new
                                                       the results will be                to online discussion they
                                                       intangible rather than             may need some direction
                                                       tangible. There are too            so it may best to assign
                                                       many other factors that            students to the yes or no
                                                       come into play in a work           case. A more experienced
                                                       environment when trying            online group may be able
                                                       to determine just what             to choose their own side in
                                                       factors make a particular          the debate.
                                                       organisation desirable to          This issue could also be
                                                       work for."                         explored by the half-life
                                                                                          email game which the
                                                       Assign teams to the Yes            students would have
                                                       and No cases, assign an            participated in earlier units
                                                       adjudicator, and hold an
                                                       online debate, using a
                                                       forum or chat room. Your
                                                       trainer will give you the
                                                       details for online facilities
                                                       for this activity.




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 Australian National Training Authority (ANTA) 2003                                                               Page 78 of 97
                       BSBHR509A Manage rehabilitation/return to work
                       programs
                       The first activity in each table below is also on the Task screen in the
                       Toolbox. The others are provided to teachers as alternatives.

                       Task 1
                       Activity type                   Instructions                        Comments

                       STAR Chat                       What happens after a                This activity aims to
                                                       worker is injured? What             establish conversation
                                                       would the repercussions be          amongst the study group
                                                       for both the employer and           and to begin exploring key
                                                       the employee if there was           concepts with a "what if?"
                                                       no attempt to rehabilitate a        scenario. The format can
                                                       sick or injured worker?             be casual but should be
                                                       Each student to contribute          facilitated to ensure
                                                       one suggestion on topic in          privacy and to deter
                                                       a forum or chat session             disclosure

                       At the coalface                 How does your                       'At the coalface' means
                                                       organisation approach               stories from the workplace,
                                                       rehabilitation? How much            and is an easier
                                                       of an impact do illness and         introduction to online
                                                       injury have and how highly          discussion for many
                                                       is correct rehabilitation           students.
                                                       valued by the organisation?         Encourage students to
                                                       Survey your fellow                  draw conclusions for future
                                                       students on their                   practice from their stories.
                                                       organisation, then discuss          Use these activities with
                                                       the results of the survey.          caution when you have a
                                                       Overall, how important are          group of students from the
                                                       return to work programs             same workplace.
                                                       for injured workers in their
                                                       respective organisations?



                       Task 2
                       Activity type                   Instructions                        Comments
                       Peer review                     What issues or concerns             Peer review allows student
                                                       might insurers raise about          to receive constructive
                                                       your documentation? Show            feedback in a one-to-one
                                                       your work to your study             format.
                                                       buddy and ask them to               Final findings may be
                                                       identify at least 2 issues of       shared with whole group.
                                                       concern. How would you
                                                       deal with these?
                       Debate                          'It is in the insurer's interest    This is designed to
                                                       to deny as many                     encourage collaboration in
                                                       compensation claims as              a structured setting


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 Australian National Training Authority (ANTA) 2003                                                                Page 79 of 97
                                                       possible.'                        between students, while
                                                       Assign teams to the 'yes'         making the workload of the
                                                       and 'no' cases, choose an         task less onerous.
                                                       adjudicator, and hold the         Teachers may adapt this
                                                       debate on your bulletin           technique to any of the
                                                       board or chat system.             tasks where there is a
                                                                                         report writing requirement.



                       Task 3
                       Activity type                   Instructions                      Comments
                       Team research                   What are the major risks in       This task looks at risk
                                                       developing return-to-work         mitigation in a way that
                                                       plans to the employee, the        encourages the adoption of
                                                       insurer and the employer?         different points of view.
                                                       Form 3 teams, each                Could also be performed in
                                                       representing the interests of     small groups or via
                                                       1 of these groups – each          research followed with
                                                       team prepares a list of           reports to online forum.
                                                       possible risks.
                                                       How can these risks be
                                                       addressed at the time of
                                                       developing the return-to-
                                                       work plan?
                                                       Each group now takes the
                                                       list from one of the other
                                                       groups and prepares
                                                       strategies to be
                                                       incorporated into the
                                                       return-to-work plan that
                                                       address these risks.



                       Task 4
                       Activity type                   Instructions                      Comments
                       STAR chat                       What are some other issues        This activity is a team
                                                       that might arise in a             problem finding and
                                                       situation like this? Discuss      resolution activity. It aims
                                                       with your study buddy and         to look at alternative
                                                       then contribute to a group        scenarios and can be
                                                       discussion at least 1             useful for incorporating
                                                       possible alternative              student experience into the
                                                       problem that could arise in       learning.
                                                       this situation – if you have      Could alternatively be run
                                                       heard of real-life examples,      with small groups
                                                       add those to the discussion.
                                                       Now look for solutions –
                                                       take one of the problems



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                                                       presented by another study
                                                       buddy team and propose a
                                                       possible solution that
                                                       would be acceptable to all
                                                       parties.
                       Email game                      "101 solutions when               This collaboration activity
                                                       suitable duties are refused"      provides a structures
                                                       Appoint a game                    introduction to online
                                                       coordinator. Each student         collaboration via an email
                                                       sends coordinator 5 actions       game.
                                                       to take with an employee          You can use this technique
                                                       on a return-to-work               in many places as an
                                                       program refuses suitable          alternative to discussion
                                                       duties assigned to them.          boards.
                                                       Coordinator collates them
                                                       and sends the complete list
                                                       back to all players. Players
                                                       then vote 1, 2, 3 in order of
                                                       preference. The
                                                       coordinator again collates
                                                       the results and feeds them
                                                       back to players.
                                                       Game takes no more than 5
                                                       days.




                       Task 5
                       Activity type                   Instructions                      Comments
                       Debate                          'As an employer, if I had to      This is designed to
                                                       review every single task          encourage collaboration in
                                                       and every bit of machinery        a structured setting
                                                       in the workplace and make         between students, while
                                                       sure they were completely         making the workload of the
                                                       safe and that there was no        task less onerous.
                                                       chance of an accident, then       Teachers may adapt this
                                                       I would be up for huge            technique to any of the
                                                       bills! I would have to add        tasks where there is a
                                                       safety features to machines       report writing requirement.
                                                       that have operated without
                                                       incident for years just to
                                                       satisfy my insurers and
                                                       WorkCover. Besides I own
                                                       this place, I pay their
                                                       wages. Surely
                                                       responsibility lies with the
                                                       individual workers to avoid
                                                       accidents.'
                                                       Assign teams to the 'yes'
                                                       and 'no' cases, choose an



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 Australian National Training Authority (ANTA) 2003                                                              Page 81 of 97
                                                       adjudicator, and hold the
                                                       debate on your bulletin
                                                       board or chat system.
                       Debate                          'Joan Sidling does not
                                                       deserve to keep her job.'
                                                       (Joan's story comes from
                                                       the Task 5 STAR case
                                                       study)
                                                       Assign teams to the 'yes'
                                                       and 'no' cases, choose an
                                                       adjudicator, and hold the
                                                       debate on your bulletin
                                                       board or chat system.



                       Task 6
                       Activity type                   Instructions                     Comments
                       Team research                   Assign group members to          Team research promotes
                                                       teams to research and            student collaboration and
                                                       report back on different         organisation and shares
                                                       grounds for disputing or         the workload amongst
                                                       dismissing workplace             students.
                                                       injury claims.                   Student submissions to
                                                       Each team gives a                team projects may be
                                                       summary of their findings        attributable to assessment -
                                                       for comparison and               ensure that each student's
                                                       discussion.                      contribution is clear
                       STAR chat                       Go to www.crnhq.org and
                                                       go to the Fighting Fair
                                                       section. How useful would
                                                       this approach be to
                                                       resolving problems with
                                                       injury claims at STAR, or
                                                       in your own workplace?




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                       Task 7
                       Activity type                   Instructions                      Comments
                       Peer review                     Share your                        Peer review allows student
                                                       recommendations for this          to receive constructive
                                                       task with your study              feedback in a one-to-one
                                                       buddy.                            format.
                                                       Take the recommendations          Final findings may be
                                                       from your partner and             shared with whole group.
                                                       apply his or her proposals
                                                       to 1 of the 2 case studies
                                                       used above – what might
                                                       be changed and how could
                                                       outcomes have been
                                                       affected. Give a team
                                                       presentation of your
                                                       recommendations and
                                                       suggested changes back to
                                                       the group.
                       Debate                          "Employers are taking             This is designed to
                                                       greater responsibility for        encourage collaboration in
                                                       the rehabilitation of injured     a structured setting
                                                       workers. Tighter legislative      between students, while
                                                       controls are unnecessary"         making the workload of the
                                                       Assign teams to the Yes           task less onerous.
                                                       and No cases, assign an           Teachers may adapt this
                                                       adjudicator, and hold an          technique to any of the
                                                       online debate. Your trainer       tasks where there is a
                                                       will give you the details for     report writing requirement.
                                                       online facilities for this
                                                       activity.




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 Australian National Training Authority (ANTA) 2003                                                              Page 83 of 97
                       HR key terms
                       Here is a complete list of all the key terms provided in the learning packs
                       through the Toolbox.

                      Tip



                       These key terms are also in a separate file on the Toolbox CD-ROM for
                       you to distribute to your students.
                       Open the Toolbox CD-ROM using Windows Explorer. Then open the folder
                       called 'shared' then open the folder called 'documents'. Look for the Word
                       document called 'keyterms_hr.doc'.


                                                        Performance feedback is sought from
                       360 degree feedback
                                                        multiple perspectives e.g. self, peers,
                                                        supervisor, customers etc.

                                                        In HRMIS, the process of objectively
                       Analysis
                                                        examining a set of information against a
                                                        predetermined set of criteria.

                                                        The testing and checking of an employee’s
                       Assessment
                                                        performance, usually done against specified
                                                        performance criteria.

                                                        A selection technique using a simulated
                       Assessment centre
                                                        work environment where candidates are
                                                        assessed on performance of a series of tasks,
                                                        usually involves trained workplace
                                                        assessors.

                                                        Audits are inspections and investigations.
                       Audit
                                                        Audits can be conducted, for example, to
                                                        investigate whether HR standards are being
                                                        met or to evaluate the relationship between
                                                        the HR function and its clients in the
                                                        organisation. Audits can be used as planned
                                                        activities or randomly.




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                                                       In remunerations management, a term used
                       Benchmark position
                                                       in salary surveying to describe those
                                                       positions identified as typical of an
                                                       occupational group and/or industry.
                                                       Benchmark positions are stable, frequently-
                                                       occurring positions with recognisable job
                                                       titles.

                                                       A management and evaluation approach
                       Benchmarking
                                                       that allows you compare the state of your
                                                       own HR processes against those of other
                                                       organisations. Often used to identify the
                                                       improvement expected and/or gained from
                                                       changing or outsourcing a process.

                                                       A cash or non-cash supplement which is
                       Benefit
                                                       regarded as adding value to the employees
                                                       total pay package. Taxable as a fringe
                                                       benefit in Australia.

                                                       In remuneration management, refers to the
                       Cafeteria approach
                                                       packaging of benefits; the offering of a
                                                       limited range of benefits from which an
                                                       employee may choose up to an agreed
                                                       value. Often also referred to as a
                                                       ‘smorgasbord approach’

                                                       CASE tools can assist you in managing a
                       CASE (computer-aided
                       software engineering)           project. Their role is to automate the process
                       tools                           of creating Gantt charts, network diagrams,
                                                       CPM diagrams, calendars, resource lists and
                                                       activity lists. Using CASE allows designers,
                                                       code writers, testers, planners, and
                                                       managers to share a common view of where
                                                       a project stands at each stage of
                                                       development. CASE also helps ensure a
                                                       disciplined, check-pointed process.

                                                       A form on on-the-job training, usually in a
                       Coaching
                                                       one-to-one situation; may be an action in an
                                                       individual learning plan.

                                                       Also referred to as 'case law', evolved over
                       Common law
                                                       time from precedents set by cases that have
                                                       come before the courts




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                                                       In remuneration management, the yardsticks
                       Compensable factors
                                                       that determine what the organisation is
                                                       paying the employee for. Identifying
                                                       compensable factors is part of the process of
                                                       job evaluation in order to determine pay.

                                                       A term used to describe reward
                       Compensation
                                                       mechanisms; as in ‘compensation and
                                                       benefits packaging’.

                                                       Job analysis and selection technique that
                       Competency profiling
                                                       focuses on the skills and behaviours needed
                                                       to successfully perform a job

                                                       In project management, a document that
                       Cost management
                                                       describes how cost variances will be
                                                       managed during the project.

                                                       An analysis of the cost effectiveness of
                       Cost/benefit analysis
                                                       different alternatives in order to see whether
                                                       the benefits outweigh the costs.

                                                       The critical path method (CPM) is another
                       CPM (critical path
                       method)                         form of a network diagram that shows the
                                                       order in which the activities follow one
                                                       another and their interdependency. This
                                                       method uses nodes, (circles) and links,
                                                       (arrows).

                                                       Critical path analysis is a project analysis
                       Critical path analysis
                                                       technique used to predict project duration. It
                                                       is an important tool that helps you to fight
                                                       project overruns.

                                                       This is similar to the orientation package
                       Departure package
                                                       given to new employees. It may include
                                                       advice on superannuation, tax forms for the
                                                       employee and a guide as to the employee’s
                                                       options.

                                                       Dismissal occurs when the employment
                       Dismissal
                                                       contract of a worker is terminated by
                                                       management.

                                                       Exit interviewing and surveying (EIS) is a
                       EIS
                                                       process used for gathering information from
                                                       departing employees.




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                                                       Professional and confidential counselling
                       Employee Assistance
                       Program (EAP)                   services set up by an organisation for it's
                                                       employees and their families

                                                       Various organisations give awards or cite
                       Employer of choice
                                                       certain organisations as ‘employers of
                                                       choice’ because of the work/life balance
                                                       programs they have instigated that have had
                                                       a positive impact on the organisation.

                                                       Under the Workplace Relations Act 1996 an
                       Employment contract
                                                       employment contract can be either
                                                       individual employment contracts or
                                                       collective contracts.

                                                       Employee Share Ownership Plan;
                       ESOP
                                                       mechanism whereby employees buy or are
                                                       granted shares in the company.

                                                       An overall determination of the success of a
                       Evaluation
                                                       program or a strategy.

                                                       Reports on the financial aspects of an
                       Financial statements
                                                       organisation. The Income and Expenditure
                                                       Statement (also termed the Profit and Loss
                                                       Statement) and the Balance Sheet are two
                                                       financial reports all organisations produce.
                                                       Various Financial Ratio Statements are also
                                                       important financial reports.

                                                       A reward program that allows employees to
                       Gain share
                                                       share in any increase in profits over an
                                                       above a pre-determined point (commonly
                                                       associated with productivity agreements)

                                                       A Gantt chart is used to represent all of the
                       Gantt chart
                                                       activities of a project in a visual overview of
                                                       the project time line. A basic Gantt chart
                                                       does not display the relationships between
                                                       the activities; this is normally done with a
                                                       network diagram. A Gantt chart lists all the
                                                       activities on the left-hand side of the chart
                                                       and the time line is across the top of the
                                                       chart.

                                                       A desired result, a goal should be
                       Goal
                                                       measurable by quantity or quality, have a
                                                       timeframe for completion, and be
                                                       achievable




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                                                       Job salary points appearing below the lower
                       Green circle jobs
                                                       limit of a grade in a scattergram

                                                       Human Resource Management
                       HRM
                                                       Human Resource Management Information
                       HRMIS
                                                       System; computer system to collect and
                                                       analyse information to assist in the making
                                                       of timely HR management decisions,
                                                       examples are databases, spreadsheets,
                                                       information networks.

                                                       Human resource planning; an analysis of
                       HRP
                                                       existing and future staffing needs

                                                       This term is used to describe processes,
                       Human capital
                       management                      procedures and software systems used to
                                                       manage people in the workplace.

                                                       Payments in addition to the employee’s
                       Incentives
                                                       ordinary pay granted as reward or
                                                       acknowledgement for performance or
                                                       service. (Such as commissions, bonuses,
                                                       share options, profit share.)

                                                       The process of receiving and orienting
                       Induction
                                                       employees when they first join an
                                                       organisation

                                                       Also referred to as 'awards'; historically in
                       Industrial awards
                                                       Australia, the main mechanism for
                                                       confirming minimum terms and conditions
                                                       for workers in a particular occupational
                                                       group or industry

                                                       This term encompasses all the activities
                       Injury management
                                                       associated with ensuring the safe and early
                                                       return to work of an injured worker to the
                                                       workplace.

                                                       This is developed by the insurer in
                       Injury management plan
                                                       consultation with the worker, employer and
                                                       treating doctor. Development of the plan
                                                       must commence within 3 days of being
                                                       notified of a significant injury. It sets out
                                                       the plan relating to a specific individual, and
                                                       is an evolving document.




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                                                       Developed by the insurer, the Injury
                       Injury management
                       program                         Management Program is the 'umbrella' with
                                                       which an employer's return to work program
                                                       must be consistent. It is a coordinated and
                                                       managed program that integrates all aspects
                                                       of injury management including treatment,
                                                       rehabilitation, retraining, claims
                                                       management and employment management
                                                       practices.

                                                       Strategies for correcting or improving group
                       Intervention
                                                       or employee performance

                                                       A process of determining the relative value
                       Job evaluation
                                                       of one job to another within an organisation.

                                                       In remuneration management, paying below
                       Lag the market
                                                       market rates.

                                                       In remuneration management, paying above
                       Lead the market
                                                       the market.

                                                       An organisation that displays the capacity to
                       Learning organisation
                                                       continually adapt to changes in it's business
                                                       environment

                                                       The average salary being offered for a
                       Market rate
                                                       particular position in the labour market

                                                       In remuneration management, paying the
                       Match the market
                                                       market average, also called lead-lag.

                                                       A form of coaching by role modelling;
                       Mentoring
                                                       usually less structured than coaching and
                                                       occurring over a longer period of time.

                                                       Concerned with excellence, superiority,
                       Merit
                                                       and/or being the best qualified

                                                       Any salary increase awarded to an
                       Merit pay
                                                       employee based on their individual
                                                       performance

                                                       This is like a roadmap that shows all of the
                       Network diagram
                                                       project's activities drawn as an
                                                       interconnected network of tasks.

                                                       Often used to describe an action step within
                       Objective
                                                       a broader goal, or a short-term goal




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                                                       A plan designed to meet the short-term
                       Operational plan
                                                       goals of the organisation, usually a sub-set
                                                       of a strategic plan

                                                       The shared values of an organisation.
                       Organisational culture
                                                       Culture effects decisions, relationships and
                                                       employee behaviour.

                                                       The ability to influence decisions and
                       Organisational power
                                                       behaviour within an organisation.

                                                       A service to guide a terminated employee of
                       Outplacement
                                                       a company to a satisfactory new position or
                                                       career through the provision of short- or
                                                       long-term counselling and support services.
                                                       This can be on a group or individual basis
                                                       and is most often paid for by the terminating
                                                       employer.

                                                       The transfer of HR management and/or
                       Outsourcing
                                                       activities from inside the organisation to an
                                                       external provider.

                                                       This is similar to maternity leave but is
                       Paid adoption leave
                                                       leave provided for someone who adopts a
                                                       child.

                                                       Relates to the achievement or non
                       Performance
                                                       achievement of agreed goals, a plan a set of
                                                       steps that describes the strategies and
                                                       processes by which a goal by which a goal
                                                       is to be achieved

                                                       An assessment (often using formal
                       Performance appraisal
                                                       processes and tools) of employee
                                                       performance

                                                       The standards for judging how performance
                       Performance criteria
                                                       has been achieved; focus in on the process
                                                       not just the results.

                                                       The difference between the required
                       Performance gap
                                                       performance and the actual performance

                                                       A process for creating a shared
                       Performance
                       management                      understanding of what an individual is to
                                                       achieve and managing and developing
                                                       individuals to achieve in both short and
                                                       longer term




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                                                       The outcome or result to be achieved from
                       Performance outcome
                                                       the performance.

                                                       The level of performance sought of an
                       Performance standards
                                                       individual or group which may be expressed
                                                       either qualitatively or quantitatively.

                                                       This project time management technique is
                       PERT (Program
                       Evaluation Review               used when there is a high degree of
                       Technique)                      uncertainty about the individual activity
                                                       duration estimates.

                                                       A test or trial run of a program.
                       Pilot program
                                                       A broad statement of intent that provides a
                       Policy
                                                       framework in which staff should operate
                                                       and act.

                                                       A specified period during at the end of
                       Probation
                                                       which an employment contract may be
                                                       continued or terminated, is best used in
                                                       conjunction with a performance
                                                       management and appraisal system

                                                       A set of rules, guidelines, or steps that
                       Procedure
                                                       specify how staff should operate and act;
                                                       may also include tools and forms to be used
                                                       by staff.

                                                       A reward program that allows employees to
                       Profit share
                                                       share in the companies profits

                                                       Project communication management refers
                       Project communication
                       management                      to the application of skills and techniques to
                                                       ensure that all stakeholders and members of
                                                       the project team receive required
                                                       information when expected. It is about the
                                                       gathering, generation, distribution and
                                                       storage and disposal of all project
                                                       information.

                                                       A milestone is usually a where deliverable
                       Project milestone
                                                       takes place in the project and where a sign-
                                                       off is usually required. Milestones are not
                                                       work, they are markers for summarising
                                                       work that has been completed to that point.




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                                                       The project plan is a detailed document that
                       Project plan
                                                       describes all of the activities, resources and
                                                       schedules required to meet the project goal
                                                       and objectives. It tells you where you are,
                                                       where you are going, and how you are
                                                       going to get there.

                                                       Project risk management is a process that
                       Project risk management
                                                       recognises, assesses and reduces risk in the
                                                       life cycle of a project. Risk management
                                                       should begin at the project definition stage
                                                       so that assumed risks can be included in the
                                                       project scope document.

                                                       The purpose of the project scope is to
                       Project scope
                                                       provide a clear and refined description of
                                                       the project goal, what is to be achieved, how
                                                       it is to be achieved, who will achieve it,
                                                       when it will be achieved, and with what
                                                       resources.

                                                       The measurement of HR activities using
                       Qualitative evaluation
                                                       judgement or opinion.

                                                       Pre-determined statements relating to
                       Quality assurance
                       standards                       specifications on how a product or service is
                                                       presented to the user

                                                       The measurement of HR activities using
                       Quantitative evaluation
                                                       numbers or quantities.

                                                       Points on a distribution which indicate
                       Quartile
                                                       where 25% (lower quartile), 50% (median)
                                                       and 75% (upper quartile) of salaries fall
                                                       below

                                                       The process of sourcing candidates for a job
                       Recruitment
                                                       and inducing them to apply

                                                       Job salary points appearing above the upper
                       Red circle jobs
                                                       limit of a grade in a scattergram

                                                       The finishing of one contract of
                       Redeployment
                                                       employment and replacement with a new
                                                       contract for a different position.




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                                                       When employees are laid off on a
                       Redundancy
                                                       permanent basis because their work is no
                                                       longer required by the company due to
                                                       economic and technological reasons as well
                                                       as other reasons.

                                                       The overall statement of intent (and
                       Rehabilitation policy
                                                       philosophy) of the employer. It sets out the
                                                       organisation's commitment to the process of
                                                       injury management. It also mentions the
                                                       importance of consultation and cooperation
                                                       with agreed procedures. In best practice
                                                       organisations, the rehabilitation policies
                                                       include brief references to the systems and
                                                       procedures to be employed, and the key
                                                       players and their duties.

                                                       Providers may include an internal employee
                       Rehabilitation provider
                                                       (return to work coordinator/rehab
                                                       coordinator, case manager) or external
                                                       consultant (accredited rehabilitation
                                                       provider or consultant). For example,
                                                       Health professionals who provide
                                                       rehabilitation services to injured workers
                                                       and their employers. In NSW they are
                                                       engaged in a small minority of complex
                                                       cases; in some other States they have a
                                                       much wider role.

                                                       Applying standardised measures to ensure
                       Reliability
                                                       the absence of bias. An assessment or
                                                       measuring technique is reliable if it delivers
                                                       consistent results when used over repeated
                                                       instances

                                                       Payment for services rendered as an
                       Remuneration
                                                       employee or contractor

                                                       Equity, fairness or balance in
                       Remuneration relativity
                                                       remunerations, measured according to
                                                       internal relativity (between jobs in an
                                                       organisation), interpersonal relativity
                                                       (between people in an organisation) and
                                                       external relativity (between jobs inside and
                                                       outside the organisation).

                                                       The process of investigating and exploring a
                       Research
                                                       topic or area of concern in order to reveal
                                                       information for analysis.



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                                                       An estimate of overall benefit gained by
                       Return on investment
                       (ROI)                           comparing expected gains against
                                                       investment costs. Includes estimates of
                                                       time, resources, capital etc.

                                                       Person or organisation responsible for the
                       Return to work
                       coordinator                     management of workers compensation
                                                       claims including negotiation, legal
                                                       compliance and reporting responsibilities.

                                                       Sometimes known as rehabilitation plan or
                       Return to work plan
                                                       program. The RTW plan is a 'living'
                                                       document, agreed to by all parties and
                                                       aimed at achieving 'suitable employment'
                                                       for the injured worker. The plan outlines
                                                       'suitable duties', with restrictions and details
                                                       about how these duties will be monitored
                                                       and reviewed at the workplace.

                                                       Established by the employer, the return to
                       Return to work
                       procedures                      work procedures includes rehabilitation
                                                       policy and obligations and is developed in
                                                       consultation with workers and respective
                                                       unions. Sets out how injuries/illness will be
                                                       managed in the workplace. It is
                                                       recommended that the RTW procedures be
                                                       reviewed every two years or when a need
                                                       for review is indicated, for example, a
                                                       change in the legislation or when problems
                                                       are identified. The timeframe for reporting
                                                       injuries will form part of the Return to
                                                       Work Program.

                                                       A process of arranging pay, benefits, and
                       Salary packaging
                                                       services components to form an attractive
                                                       reward package

                                                       A systematic approach to the arrangements
                       Salary structure
                                                       of salaries for employees in an organisation.
                                                       Often organised into grades with defined
                                                       upper and lower ranges

                                                       A structured approach to the gathering and
                       Salary survey
                                                       analysis of salary and benefits information
                                                       related to a limited range of benchmark
                                                       positions. (often conducted by industry
                                                       classification, or job group)




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                                                       Or ‘scattergraph'; term used to describe the
                       Scattergram
                                                       plotting of a distribution of salary points on
                                                       a graph

                                                       The process of identifying the best available
                       Selection
                                                       candidate for a job.

                                                       Conduct of such a nature that it would be
                       Serious misconduct
                                                       unreasonable to expect the employer to
                                                       continue with the employment during the
                                                       notice period that would otherwise be
                                                       required.

                                                       In remunerations management, a free or
                       Service
                                                       subsidised offer of service or support that
                                                       employees may elect to utilise. Taxable as a
                                                       fringe benefit in Australia.

                                                       SLA; a formal agreement between two
                       Service level agreement
                                                       parties which documents the type of HR
                                                       service one party will provide to the other in
                                                       the workplace environment. An SLA will
                                                       also include performance standards or
                                                       measures as well as how this agreement will
                                                       be monitored and evaluated for its
                                                       effectiveness.

                                                       A significant injury is when an injured
                       Significant injury
                                                       worker cannot undertake their usual duties
                                                       and/or normal hours for a continuous period
                                                       of more than a specified number of calendar
                                                       days (which varies across jurisdictions).

                                                       A stakeholder includes anyone that affects,
                       Stakeholder
                                                       or is affected by, the processes in an
                                                       organisation. This includes management,
                                                       staff, the HR department, but could also
                                                       include unions and other labour
                                                       organisations, employer groups, tribunals
                                                       and courts, economists, and government
                                                       departments.

                                                       Also referred to as ‘legislation’, comprises
                       Statutory law
                                                       the Statutory Acts enacted by Federal and
                                                       State Parliament

                                                       Plan designed to meet the broad, long-term
                       Strategic plan
                                                       goals of an organisation




Teacher Guide, Human Resources Diploma Toolbox              Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                   Page 95 of 97
                                                       The determination of overall organisational
                       Strategic planning
                                                       purposes and goals and how they are to be
                                                       achieved

                                                       The direction in which an organisation plans
                       Strategy
                                                       to move and the framework for action by
                                                       which it intends to get there

                                                       Planning for and having the capacity to
                       Succession
                                                       fulfil future management needs through in-
                                                       house preparation

                                                       Also known as alternative, selected or light
                       Suitable duties
                                                       duties. Work that can be done by the injured
                                                       worker while recovering from injury, if the
                                                       worker is not fit for the usual duties.
                                                       Suitable duties can include parts of the job
                                                       the worker was doing before being injured;
                                                       the same job but on reduced hours, or
                                                       different duties altogether.

                                                       When the decision to dismiss is taken ‘on
                       Summary dismissal
                                                       the spot’, it is described as summary
                                                       dismissal.

                                                       SWOT is a planning tool used to clarify an
                       SWOT
                                                       organisation’s strengths, weaknesses,
                                                       opportunities and threats.

                                                       Working from home.
                       Teleworking
                                                       TNA; a formal process of identifying
                       Training needs analysis
                                                       training needs, usually in term of a group of
                                                       people and/or for a process.

                                                       The process of evaluating a new or changed
                       Trialling
                                                       process or a tool in practice, often done on a
                                                       small scale prior to a wider implementation

                                                       Unfair dismissal occurs when, after being
                       Unfair dismissal
                                                       summarily dismissed from a job, an
                                                       employee is subsequently found by a court
                                                       or tribunal to have not been, according to
                                                       the terms of their employment contract,
                                                       rightfully subject to dismissal.

                                                       Employees given an opportunity to evaluate
                       Upward feedback
                                                       their managers - often anonymously




Teacher Guide, Human Resources Diploma Toolbox              Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                   Page 96 of 97
                                                       An assessment technique is valid if it
                       Validity
                                                       delivers accurate information related to
                                                       specific selection criteria

                                                       When an organisation intends to lay off
                       Voluntary redundancy
                                                       workers, it can ask whether any employees
                                                       are interested in resigning voluntarily and
                                                       taking a lump-sum payment.

                                                       The WBS represents the goal, objectives,
                       WBS (Work Breakdown
                       Schedule)                       tasks, sub-tasks and work packages by using
                                                       an hierarchical tree which shows all of the
                                                       levels of breakdown. The top branch
                                                       represents the goal of the project and the
                                                       bottom branches represent the individual
                                                       work activities to be performed.

                                                       In some States return to work coordinators
                       WorkCover agents or
                       claims agents                   need to liaise with WorkCover agents or
                                                       claims agents (as opposed to the insurer) in
                                                       relation to injury claims.

                                                       An alternative to common rule Awards, able
                       Workplace agreements
                                                       to tailor terms and conditions for workers to
                                                       link them to productivity gains for the
                                                       particular workplace or industry.




Teacher Guide, Human Resources Diploma Toolbox              Developed by Open Training & Education Network, TAFE NSW
 Australian National Training Authority (ANTA) 2003                                                   Page 97 of 97

				
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