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National Industries for the Blind Annual Report 2009


NIB National Industries for the Blind Logo

Building Relationships

Front Fly Sheet:

“Federal employees should feel incredibly empowered that they are helping to reduce unemployment
for people who are blind by purchasing products and services produced through the AbilityOne
Program. With every purchase of these products and services, federal procurement officers literally
create and sustain more jobs for this underutilized, but qualified workforce.”

Kevin A. Lynch
President and CEO
National Industries for the Blind

Page 2:

Building Relationships

Message from the Chairman and President

People who are blind provide some of the very best products and services in the marketplace.
But even top quality and best business practices won't sustain an organization if it does not cultivate
strong business relationships. Fiscal Year 2009 was a year of building and strengthening these critical
relationships with our customers, consumers, the disability community, legislators and our
associated agencies.

To gain a greater perspective on the needs of our associated agencies, we conducted focus groups with
NIB associated nonprofit agencies. We found that agency leadership is positive about NIB's new
leadership and looks to us to lead in building national relationships; creating new business and job
opportunities; supporting smaller emerging associated agencies; providing training and technical
support; marketing the AbilityOne Program; and representing them before Congress, our customers and
the general public. By better aligning our priorities with those of our associated agencies, we have
reallocated resources to support the current needs of our associated agencies and our common mission
of creating employment for people who are blind.


Dr. James Kutsch, Jr. and Kevin A. Lynch
Page 3:

As a result of ongoing dialogue with senior decision makers in the federal government, we have been
fortunate to secure new employment opportunities for people who are blind in contract management
support services, teleservices, distribution, environmentally-friendly and biobased products, high-tech
military uniforms and equipment, and a number of other exciting projects. While the Department of
Defense has been particularly supportive by encouraging an increase in contracts with the AbilityOne
Program, we are also positioning ourselves for business opportunities with the federal civilian agencies.
Our efforts to reach out to small businesses have led to some exciting new mutually beneficial
partnerships. And our increased presence on Capitol Hill and our focus on strengthening relationships
have given us unprecedented opportunities to participate in the new Administration's initiatives.

The end of a decade is as appropriate a time as any to lift our eyes from our day-to-day work and cast
them toward the horizon. The NIB Board did just that over the course of the last year when we initiated
a strategic planning process and jointly established priorities with the Committee for Purchase From
People Who Are Blind or Severely Disabled.

We wholeheartedly embraced the Committee for Purchase's Quality Work Environment initiative when
the NIB Board of Directors approved a new policy that raises the bar by endorsing, promoting and
encouraging the payment of at least the federal minimum wage for all employees who are blind and
engaged in work under the AbilityOne Program. This action enhanced a 2000 NIB Board resolution that
called for payment of at least the federal minimum wage for all employees whose only disability is
blindness. The Board also approved funding for NIB to hire rehabilitation engineers, as well as grant
funds to enhance the productivity of the small number of affected employees in our associated

All of these activities to enhance our business relationships have made a difference. Employment hours
of people who are blind working on AbilityOne projects rose 4.3 percent over the prior year, and
AbilityOne Program sales by NIB associated agencies reached a record $658.5 million. Moving forward,
we have our work cut out for us to sustain these positive results!

On behalf of the Board of Directors and staff of National Industries for the Blind, we extend our deepest
gratitude and appreciation to the Administration, the Congress, the Committee for Purchase, our valued
customers, the disability community and our associated agencies. We value their support and will
further develop our strong relationships with them to create, sustain and improve employment
opportunities for the people we are in business to serve.

James A. Kutsch, Jr.
Chairman of the Board

Kevin A. Lynch
President and Chief Executive Officer
Page 4:

2009 Highlights

Growth in Net Employment and AbilityOne Sales

Building relationships has paid off in Fiscal Year 2009, another banner year in the growth of net
employment and AbilityOne Program sales. These elements combined mean greater career
opportunities for people who are blind. Some highlights from the year include:

4.3% increase in NIB AbilityOne Program employment

Net Employment – NIB AbilityOne Program employment for FY 2009 was 6 million direct labor hours
worked, a 4.3 percent increase over FY 2008, exceeding the goal of 3 percent. This marks 13 years of
consecutive employment growth.

New Employment Opportunities – Through the AbilityOne Program, NIB and its associated agencies
generated 417 new jobs for people who are blind through new product and service additions to the
procurement list.

Agency Employment – In FY 2009, 662 people who are blind obtained competitive positions with NIB
associated agencies or other organizations in their communities as a result of vocational training and
specialized rehabilitation services.

6.2% growth in wages paid to AbilityOne blind direct labor employees

Direct Labor Wages – The wages paid to AbilityOne blind direct labor employees grew by 6.2 percent in
FY 2009.

$658.5 million in AbilityOne Program sales

AbilityOne Program Sales – AbilityOne Program sales by NIB associated agencies reached a record
$658.5 million in FY 2009.

E-Commerce Sales – E-commerce sales grew by 19 percent over FY 2008, reaching $41.3 million.

New Products – NIB is dedicated to equipping the warfighter. Several new textile and niche products
were added to the Procurement List in FY 2009, including military uniforms, organizational clothing and
protective equipment.

Page 5:

Bar Chart

NIB AbilityOne Program Employment
2002 – 4,421,893 Direct Labor Hours Worked

2003 – 4,712,182 Direct Labor Hours Worked

2004 – 4,990,542 Direct Labor Hours Worked

2005 – 5,073,445 Direct Labor Hours Worked

2006 – 5,142,703 Direct Labor Hours Worked

2007 – 5,361,846 Direct Labor Hours Worked

2008 – 5,721,298 Direct Labor Hours Worked

2009 – 6,000,000 Direct Labor Hours Worked

Measured in millions of direct labor hours worked

Page 6:

Business Leaders Program Provides Professional Development Opportunities

Besides developments in adaptive technology, one of the major contributing factors that has created
more diverse career choices for people who are blind is NIB’s Business Leaders Program. Launched in
2003 and already showing measurable successes, the Business Leaders Program – the first and only
professional business development program for people who are blind – provides opportunities to
transform capable leaders into successful business people.

The Business Leaders Program offers work experience and professional development opportunities for
people who are blind, talented and ambitious, opening doors to career building and financial
independence. This well-established program has gained nationwide recognition inside and outside the
blindness community.

The Business Leaders Program currently offers four tracks:

Fellowship for Leadership Development – A two-year salaried program that combines formal leadership
training and business-oriented job experience at the professional managerial level. Today, eight
participants have successfully completed the Fellowship and four are currently enrolled.

Business Management Training – An 18-month curriculum for working professionals that develops
critical business acumen and management abilities, taught by faculty from the Darden Graduate School
of Business, University of Virginia. Today, 56 students have graduated from the training and 23 are
currently enrolled. Seventy percent of Business Management Training participants have been promoted
to professional managerial and executive positions within NIB and at NIB associated agencies.
Leaders At All Levels – On-site training available to all staff focusing on fundamental qualities that will
enhance workplace effectiveness and morale. Since the five-module training began in 2005, 4,880
employees at 37 associated agencies have participated. Seventy percent of participants are direct labor
employees. To promote continued learning, a sixth module was introduced in 2009.

Business Basics – Five distance learning courses provided in partnership with The Hadley School for the
Blind that teach entry-level business concepts and skills. Since 2007, 176 students at 41 associated
agencies have enrolled in Business Basics; seven have completed all five courses on their own and
received their NIB certificate.


Pictured left to right at the 2009 NIB/NAEPB Annual Training Conference are Business Basics certificate
recipients: Eriq Cunningham, optical data entry clerk, Winston-Salem Industries for the Blind; Jeana
Angelini, plant manager, Susquehanna Association for the Blind and Vision Impaired; Tim LaCroix,
sewing machine operator, Winston-Salem Industries for the Blind; and Lee Strickler, customer services
clerk, Blind Industries and Services of Maryland. Also pictured are Roxann Mayros, president and CEO,
VisionServe Alliance, representing the Hadley School, and Sandy Finley, training and development
specialist, NIB.

Also receiving certificates: Tracie Bell, director of development, West Texas Lighthouse for the Blind;
Stephen Comency, accounting associate, Association for Vision Rehabilitation and Employment; and
Thomas Graham, inventory planner, Horizon Industries.

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Jim Kesteloot

Jim Kesteloot Honored With Irwin Award

James M. “Jim” Kesteloot, former president of The Chicago Lighthouse for People Who Are Blind or
Visually Impaired, received the 2009 R. B. Irwin Award at the Opportunity Forum hosted by NIB and the
National Association for the Employment of People Who Are Blind (NAEPB) in June 2009.

Kesteloot started his career at The Chicago Lighthouse in 1969 as a placement counselor, touring
businesses to help people who were blind find jobs and to discover products that could be
manufactured at the Lighthouse. Under his leadership, the organization has grown to provide a wide
range of services to more than 70,000 people of all ages each year. The organization’s services include a
call center to provide more career choices for employees; a library with Braille and large print textbooks;
a manufacturing facility that produces custom clocks; a school for children who are blind, visually
impaired or have other disabilities; a program for seniors; a radio station staffed by volunteer readers;
satellite low-vision clinics at Chicago-area hospitals; a technology center and computer training
programs; and a nationwide veterans program.

The award honors the memory of Dr. Robert B. Irwin, who was instrumental in the passage of the
Wagner-O’Day Act and the creation of NIB in 1938.

Page 8:

Building Relationships with People

NIB Honors 2009 Employees of the Year


David Gwin

The NIB Board of Directors voted to recognize two exceptional employees at the 2009 NIB/NAEPB
Annual Training Conference in October 2009. The awards presentation is a highlight each year as
conference attendees hear the inspiring life stories of the award winners and other nominees.

In 1968, the NIB Board of Directors created the Peter J. Salmon Award, named after the late Dr. Salmon
who was instrumental in the passage of the Wagner-O’Day Act and the formation of NIB. The award
honors those employees who excel in their positions at NIB associated agencies.

David Gwin
2009 Peter J. Salmon Employee of the Year Award
NewView Oklahoma
Oklahoma City, Oklahoma

Since 2002, David Gwin has served as a telephone switchboard operator for NewView Oklahoma
(formerly Oklahoma League for the Blind) at Tinker Air Force Base. Many people look forward to hearing
“Operator 15” when they call in because of his excellent customer service skills.

He started his career at the agency in 1995 with summer employment while in high school. Gwin is truly
a valued team member and has earned respect and admiration from his co-workers, base personnel and
customers because of his strong work ethic and personal character. He has received numerous “Profiles
in Success” recognitions for exemplary on-the-job performance.

Gwin was diagnosed with retinal blastoma at age 2, resulting in the loss of both of his eyes. He was a
high achiever in school, graduating valedictorian of his class with honors in wrestling, jazz band, history
and piano. Gwin graduated from East Central University in Ada, Oklahoma, with a Bachelor of Science
degree in sociology and communications minor.

The People Who Bring You SKILCRAFT® Ad Campaign

Everyone has a story and each employee at NIB’s associated agencies has an inspirational and
compelling one. NIB has been building relationships with agency employees and federal government
customers through the “People Who Bring You SKILCRAFT” advertising campaign. The NIB
Communications team visited various agencies throughout the year to gather stories from employees to
feature throughout this campaign. Here is an excerpt from one of the ads:

Meet Victor Carino, a sales associate at Fort Belvoir’s SKILCRAFT Self-Service Supply Center. He says his
job keeps him on his toes with a variety of responsibilities. “Our office and janitorial products not only
help people like me who are visually impaired, but they help support our military. That makes me
happy.” Victor is just one of the many people who bring you SKILCRAFT and other products and services
through the AbilityOne Program.

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Sandra Werner with seeing eye dog

In 1996, the NIB Board of Directors established the Milton J. Samuelson Career Achievement Award,
which is presented to an individual who demonstrates career advancement at an NIB associated agency
or in the private sector. Named after the late Mr. Samuelson, the award is a tribute to his leadership
with upward mobility and placement programs for people who are blind.

Sandra Werner
2009 Milton J. Samuelson Career Achievement Award
Industries for the Blind
Milwaukee, Wisconsin

Sandra Werner is the inside sales supervisor in the E-commerce Department, where her team is
responsible for customer retention. She began her 21-year career at IB Milwaukee as an accounting
clerk, working in payroll, accounts payable and accounts receivable.

When the E-commerce Department was formed in 2000, Werner became a customer service
representative. She learned to use adaptive technology to navigate websites, use Excel and Word
programs, and email customers and vendors. She was promoted to inside sales representative, and later
was named supervisor for the department.

Werner was diagnosed with macular degeneration at age 5 and retinitis pigmentosa at age 25. She
attended the University of Wisconsin-Whitewater and earned an associate degree in accounting from
Milwaukee Area Technical College.

Werner has demonstrated an ability to adapt and continually learn new skills to provide excellent
service for her customers. She explains, “Over the last 20 years of my employment with IB Milwaukee, I
have been privileged to not only watch the amazing growth and changes within the company, but also
to grow and change professionally right along with it.”

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Victor Carino
Calvin Boyce
Kathy Harwood

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Building Relationships with Communities

NIB Associated Agencies Receive Honors

Several of NIB’s associated agencies across the country were recognized in their communities for their
excellent work as local employers. These awards include:

AARP Best Employers Program for Workers Over 50 – San Antonio Lighthouse for the Blind in Texas and
Winston-Salem Industries for the Blind in North Carolina were named among top 50 companies.

2009 Employer of the Year Award from San Antonio Living Services – San Antonio Lighthouse for the
Blind received this local honor.

Top Workplace in Central Indiana – Bosma Enterprises in Indianapolis ranked 10th out of 46 midsize
employers in the Indianapolis Star Top Workplaces 2009 program.

2009 Prince George’s County Employer of the Year – Presented to Columbia Lighthouse for the Blind,
Riverdale, Maryland.

2009 Greater Rochester Executive of the Year – A. Gidget Hopf, Ed.D., president and CEO, Association for
the Blind and Visually Impaired (ABVI)-Goodwill of Greater Rochester Inc. in New York was honored
through this award program sponsored by the United Way of Greater Rochester and the Rochester
Business Journal.

Outstanding Fundraising Executive of the Year – Linda K. Merrill, CEO and president at Envision in
Wichita, Kansas, was honored by the Greater Wichita Association of Fundraising Professionals Chapter.

Braille Institute of America 2009 Reflections Award – Rachel Rosenbaum, retiring president of The
Carroll Center for the Blind of Newton, Massachusetts, was recognized with this award.

Employee Retention and Growth Rewards Program
The NIB Board of Directors granted a distribution to NIB associated agencies that not only sustained, but
also grew employment and provided upward mobility opportunities for people who are blind. Through
this direct financial assistance, the Board hopes to fuel more product and service development within
associated agencies that would lead to the creation of more career opportunities. The top 10 agencies
that qualified for this program in 2009 are:

  San Antonio Lighthouse for the Blind, San Antonio, TX
  Lions Services Inc., Charlotte, NC
  Envision Inc., Wichita, KS
  Winston-Salem Industries for the Blind Inc., Winston-Salem, NC
  Georgia Industries for the Blind, Bainbridge, GA
  Industries for the Blind Inc., Milwaukee, WI
  Dallas Lighthouse for the Blind Inc., Dallas, TX
  The Lighthouse for the Blind Inc., Seattle, WA
  Westmoreland County Blind Association, Greensburg, PA
  Mississippi Industries for the Blind, Jackson, MS

Employment Achievement Awards

Three of NIB’s associated agencies were recognized at the NIB/NAEPB Opportunity Forum in June 2009
for their accomplishments during the preceding fiscal year to increase employment for people who are
blind and for their excellent performance on government contracts. The agencies honored were
Arkansas Lighthouse for the Blind in Little Rock; Travis Association for the Blind in Austin, Texas; and
Winston-Salem Industries for the Blind in North Carolina.

Mentoring Grants Assist Associated Agencies

NIB offers mentoring grants to enhance the capabilities of its associated agencies and assist emerging
and newly associated agencies in making the rapid transformation into AbilityOne producing agencies:

Traditional “one-to-one” mentoring grants are designed to provide guidance to agencies in need of
expert assistance from capable nonprofit agency executives with specialized expertise.

Centers of Excellence “one-to-many” mentoring grants recognize agencies with specific employment-
generating projects or programs that have the potential to benefit multiple agencies.

Page 11:

NIB Supports Minimum Wages for all AbilityOne Contract Employees

In July 2009, the NIB Board of Directors adopted a policy of endorsing, promoting and encouraging the
payment of at least the federal minimum wage for all employees who are blind, both with and without
additional disabilities, who are engaged in work on AbilityOne contracts.
Board members viewed this policy as a natural evolution of their 2000 resolution establishing minimum
wage for people whose only disability was blindness. To further reinforce this position, the Board
committed to the investment of significant resources to help NIB associated nonprofit agencies enhance
employee productivity leading to higher wages.

The NIB Board resolution embraces the Quality Work Environment initiatives adopted by the Committee
for Purchase From People Who Are Blind or Severely Disabled.

“United We Serve” Campaign Launched Community Outreach

In 2009, NIB asked each of its associated agencies to participate in the “United We Serve: Summer of
Service” volunteerism campaign, launched by the Obama Administration, encouraging organizations and
individuals to reach out and volunteer in local communities. This National and Community Service
Initiative, held June 22 to September 11, 2009, was a sustained, collaborative nationwide effort to meet
community needs and make service a way of life for all Americans.

Partnership With USO to Support Wounded Warriors

A Memorandum of Understanding (MOU) between the United Service Organizations (USO) and NIB,
NISH and the Committee for Purchase From People Who Are Blind or Severely Disabled established a
commitment by AbilityOne Program agencies to continually serve our community on a wider scale and
support the nation’s wounded warriors. Nearly 100 percent of NIB’s associated agencies agreed to
support the effort.

The spirit of NIB agencies’ support was captured in comments by Vic Mende, director, rehabilitation
services, Lions Volunteer Blind Industries, Morristown, Tennessee, who said:

“LVBI supports the AbilityOne/USO MOU and consider us ready, willing, available and PROUD to
assemble comfort kits for wounded soldiers.”

NIB associated agencies agreed to periodically assemble comfort kits for wounded soldiers, using
materials provided by the USO. This strategic alliance achieves a secondary goal of the United We Serve
program by extending a commitment to public and community service beyond the three-month summer
program. It also demonstrates that people who are blind or have other severe disabilities are capable
and willing to contribute to the welfare of their communities and our nation’s soldiers.


Rebecca Bridges, NIB services project specialist, shares a Braille book with children at the Charles
Houston Recreation Center in Alexandria, Virginia. Several NIB employees read to children at the center
and shared experiences about what it is like to be blind or visually impaired during “Education Week,”
July 27-31, 2009.
Page 12:

Building Relationships with Customers

New Products Developed to Equip the Warfighter

NIB associated agencies are dedicated to supporting our nation’s warfighters and will go above and
beyond to produce high-quality, effective equipment to outfit the military. They have proven their
ability to surge on a critical item that has high visibility with DSCP and Army leadership. Products
produced to support the warfighter in 2009 include:

U.S. Army Improved Physical Fitness Uniform
Ballistic Neck Armor Protective Enhancement (NAPE) Pad
Army Advanced Combat Shirt
Several Modular Lightweight Load Carrying Equipment (MOLLE) items
U.S. Coast Guard Uniforms
Montana National Guard Operation Enduring Freedom (OEF) deployment items
U.S. Navy Enhanced Flight Deck Uniform
National Guard Personnel Armor System for Ground Troops (PASGT) Retrofit Kit
U.S. Marine Corps Next Generation Helmet Suspension System
Low-Cost High-Velocity Parachute for Army Research Development and Engineering Command
(RDECOM) – Natick

Contract Management Support Program

NIB launched a new initiative in 2009 – the Contract Management Support (CMS) program – in response
to the critical shortage of contract specialists in the federal government. Work began at three test sites
in October 2009: an on-site location at Fort Sam Houston, San Antonio; an off-base location in San
Antonio; and another test site in Philadelphia. By the end of the year, in preparation for a DoD-wide
CMS contract, 72 participants were enrolled in the CMS training program and four completed NIB’s CMS
internship program.

The CMS program has the potential to alleviate the shortage of contract specialists in the federal
government and provide hundreds of jobs for people who are blind or visually impaired through the
AbilityOne Program.

NIB is the prime contractor through the AbilityOne Program for the CMS program, which provides:

Digital imaging services
Contract closeout services
Document destruction services

Shay Assad, Assistant Secretary of Defense for Acquisition and Director of Defense Procurement and
Acquisition Policy, U.S. Department of Defense, spoke at the NIB/NAEPB Annual Training Conference in
October 2009 in Kansas City, Missouri, and voiced his support for the CMS program.

Page 13:

NIB, Associated Agencies Focus on ISO 9001 Certification

In 2009, NIB passed the ISO 9001 Surveillance Audit for the fifth year and is now registered to the new
ISO 9001:2008 standard. Many of NIB’s government customers require their vendors to be ISO 9001

NIB’s goal is to help as many associated agencies as possible to implement ISO 9001. Fifteen NIB
associated agencies are ISO 9001 certified and an additional 27 NIB associated agencies are actively
working toward implementation.

ISO 9001 is an international, high-level quality system that helps organizations improve communications,
processes and procedures to increase efficiencies in their operations. This high-level quality system is
important to maintaining current business and acquiring new business.

DLA Honors Travis Association for the Blind

One of NIB’s associated agencies, Travis Association for the Blind of Austin, Texas, was recognized by the
Defense Logistics Agency (DLA) with the Outstanding AbilityOne Program Vendor Award in January
2009. This award is presented to NIB and NISH associated agencies that exemplify overall excellence in
superior product quality, on-time delivery, superior customer service, reliability, dependability,
consistency and accuracy.


Defense Logistics Agency Director Vice Admiral Alan S. Thompson, SC, USN, and Rosalie Kelley, director
of distribution services, Travis Association for the Blind.

Base Supply Centers Expand Business, Demonstrate Excellence

The NIB Communications Team launched a unified BSC communications plan and campaign in 2009 to
create a uniform brand and consistent messaging, and developed tools for BSC operators to increase
brand awareness and market the BSCs.

A new visual identity was created for the BSCs, including a logo, name (AbilityOne Base Supply Centers),
tagline (Your Authorized AbilityOne Store) and presentation template. Communications tools produced
included collateral, sales presentations and video, advertising, catalogs, posters and a page on the NIB
Several of the 133 AbilityOne BSCs were recognized for their excellent customer service and support to
the local community by their customer organizations, and were joined by new BSCs opening in 2009:

The Fort Hood BSC, one of 13 operated by the San Antonio Lighthouse for the Blind in Texas, received
the Team of Excellence Award from Fort Hood. This was the first time the award was presented to a
non-military organization. The Fort Hood BSC also received the “Store of the Year” award from the Waco
Division of Blind Services.

Louisiana Association for the Blind’s BSC manager at Barksdale Air Force Base, Diane May, received the
Patriotic Employer Award from the National Committee for Employer Support of the Guard and Reserve.
The award is presented to individuals who contribute to national security and the protection of liberty
and freedom by supporting employee participation in America’s National Guard and Reserve Force.

Virginia Industries for the Blind opened its new BSC at Defense Supply Center Richmond (DSCR). In
remarks at the grand opening, Rear Admiral Vincent Griffith, commander of DSCR, said he looked
forward to DSCR’s continued partnership with AbilityOne to supply services and goods to help support
the aviation demand and supply chain.

Central Association for the Blind and Visually Impaired of Utica, New York, opened its fourth BSC
at Newport Naval Station in Rhode Island. Rudy D’Amico, president and CEO of CABVI, and Captain
Michel Poirier, commanding officer, Naval Station Newport, participated in the ribbon-cutting

Page 14:

Building Relationships to Protect the Environment

Working for a Cleaner, Greener America

NIB associated agencies are leaders in creating environmentally safe products, which
positions them to meet the Executive Order issued in October 2009 by President Obama. Executive
Order (EO) 13514, titled “Federal Leadership in Environmental, Energy, and Economic Performance,”
sets sustainability goals for federal agencies and focuses on making improvements in those targeted

The procurement of green products will continue to be a major component of the federal government’s
greening initiatives. Providing a wide variety of green products to the federal government will help to
dramatically increase the number of jobs for people who are blind while having a positive impact on the

Why are many NIB associated agencies producing environmentally-friendly products? Here’s what
executives at NIB associated agencies have to say:

“Our number one priority is to meet customer needs,” says Rich Weigold, vice president of
manufacturing at Industries for the Blind Inc. in West Allis, Wisconsin. “We realize that the whole federal
and commercial market is shifting to the ‘green’ standard and we want to be a leading manufacturer
and distributor of products that meet the standard. Increased sales means an opportunity to hire
additional employees who are blind.”

“This is the right thing to do for our environment and for the future of our planet,” says Robert B.
Garrett, president and CEO of North Central Sight Services Inc. in Williamsport, Pennsylvania.
“Environmentally-friendly products are very popular for many good reasons. Any time you can add
a new line or expand a line, you can grow employment.”

One of NIB’s associated agencies, Blind Center of Nevada, was honored in 2009 for its leadership in
environmental issues by the Las Vegas Business Press as “Best Green Nonprofit Organization.” In 2005,
the center began refurbishing working electronic equipment and breaking down non-working
equipment into raw materials for resale. The goal is to eliminate the amount of electronic waste
dumped in landfills and to provide meaningful employment to people who are blind or visually impaired.

Environmentally - Friendly Packaging

Aqueous coatings and inks – a water-based and environmentally-friendly alternative ink
Clay-coated news back – environmentally-friendly packaging alternative to vinyl plastics


Environmentally –Friendly Products

Page 15:

NIB associated agencies manufacture more than 1,200 products with environmental characteristics.
Their dedication to environmentally-friendly products expanded in 2009 with the addition and redesign
of numerous products that are biobased, compostable and biodegradable; made from 100% recycled
materials; made with processed chlorine-free and recycled content; and/or packaged with
environmentally-friendly packaging. Some of the new products introduced in 2009 include:


BioWrite® Pens and Highlighters
Correction Tape Dispensers
Glass Cleaners
Multi-purpose Cleaners
Paper Cups with Biobased Lining
Rubber Bands
Soy Candles

Recycled and Processed Chlorine-Free Products

Computer and Printer Paper
Copy Paper
Disposable Paper Products
Easel Pads
File Folders
Mailing Labels
Report Covers
Self-stick Notes
Wall Pockets
Writing Instruments


Environmentally - Friendly Products

Page 16:

Building Relationships with Congress

NIB continued to strengthen ties with members of Congress in 2009 through the work of NIB associated
agencies that added nine new AbilityOne Champions this past year. An AbilityOne Champion is an
elected policymaker who has demonstrated significant support for the AbilityOne Program and related
community-based not-for-profit agencies in his or her district or state through congressional actions.

The new AbilityOne Champions were honored during the NIB/NAEPB Public Policy Forum, held in March
2009 in Washington, D.C. Four of them were newly elected to Congress in the 2008 election.

Congressional AbilityOne Champions

Sen. George Allen (VA)
Sen. Jeff Bingaman (NM)
Sen. Sam Brownback (KS)
Sen. Richard Burr (NC)
Sen. Maria Cantwell (WA)
Sen. Benjamin Cardin (MD)
Sen. Saxby Chambliss (GA)
Sen. Thad Cochran (MS)
Sen. Susan Collins (ME)
Sen. John Cornyn (TX)
Sen. John Ensign (NV)
Sen. Charles Grassley (IA)
Sen. Tom Harkin (IA)
Sen. Orrin Hatch (UT)
Sen. Kay Bailey Hutchison (TX)
Sen. Johnny Isakson (GA)
Sen. Barbara Mikulski (MD)
Sen. Bill Nelson (FL)
Sen. Harry Reid (NV)
Sen. Pat Roberts (KS)
Sen. Arlen Specter (PA)
Sen. Debbie Stabenow (MI)
Rep. Neil Abercrombie (HI)
Rep. Robert Andrews (NJ)
Rep. Roscoe Bartlett (MD)
Rep. Shelley Berkley (NV)
Rep. Rob Bishop (UT)
Rep. Sanford Bishop, Jr. (GA)
Rep. Jo Bonner (AL)
Rep. Paul Broun (GA)
Rep. Michael Capuano (MA)
Rep. William Lacy Clay, Jr. (MO)
Rep. Emanuel Cleaver, II (MO)
Rep. Howard Coble (NC)
Rep. Henry Cuellar (TX)
Rep. Artur Davis (AL)
Rep. Danny Davis (IL)
Rep. Lincoln Davis (TN)
Rep. Susan Davis (CA)
Rep. William Delahunt (MA)
Rep. Norman Dicks (WA)
Rep. Brad Ellsworth (IN)
Rep. Bob Filner (CA)
Rep. Barney Frank (MA)
Rep. Phil Gingrey (GA)
Rep. Louie Gohmert (TX)
Rep. Charles Gonzalez (TX)
Rep. Bart Gordon (TN)
Rep. Kay Granger (TX)
Rep. Ralph Hall (TX)
Rep. Dean Heller (NV)
Rep. Maurice D. Hinchey (NY)
Rep. Mazie Hirono (HI)
Rep. Steny Hoyer (MD)
Rep. Henry C. “Hank” Johnson, Jr. (GA)
Rep. Walter Jones (NC)
Rep. Dale Kildee (MI)
Rep. James Langevin (RI)
Rep. Rick Larsen (WA)
Rep. John Lewis (GA)
Rep. John Linder (GA)
Rep. Stephen Lynch (MA)
Rep. Edward Markey (MA)
Rep. Jim Marshall (GA)
Rep. Jim Matheson (UT)
Rep. Jim McDermott (WA)
Rep. Kendrick B. Meek (FL)
Rep. Dennis Moore (KS)
Rep. Gwen Moore (WI)
Rep. Jerrold Nadler (NY)
Rep. Collin Peterson (MN)
Rep. Joseph Pitts (PA)
Rep. David Price (NC)
Rep. Tom Price (GA)
Rep. Harold Rogers (KY)
Rep. Michael Rogers (MI)
Rep. Mike Rogers (AL)
Rep. C.A. “Dutch” Ruppersberger (MD)
Rep. Tim Ryan (OH)
Rep. Janice Schakowsky (IL)
Rep. Robert C. “Bobby” Scott (VA)
Rep. David Scott (GA)
Rep. James Sensenbrenner (WI)
Rep. Pete Sessions (TX)
Rep. Louise Slaughter (NY)
Rep. Vic Snyder (AR)
Rep. William “Mac” Thornberry (TX)
Rep. Todd Tiahrt (KS)
Rep. John Tierney (MA)
Rep. Edolphus Towns (NY)
Rep. Melvin Watt (NC)
Rep. Anthony Weiner (NY)
Rep. Lynn Westmoreland (GA)
Rep. Lynn Woolsey (CA)
New 2009 AbilityOne Champions

Sen. Kay Hagan (NC)
Sen. Herb Kohl (WI)
Sen. Patty Murray (WA)
Rep. Steve Driehaus (OH)
Rep. Virginia Foxx (NC)
Rep. Tim Holden (PA)
Rep. Tom Perriello (VA)
Rep. Phil Roe (TN)
Rep. Bennie G. Thompson (MS)

Page 17:


New AbilityOne Champions were honored at the March 2009 NIB/NAEPB Public Policy Forum. Pictured
left to right in each photo:

Rick Bland, president and CEO, New York City Industries for the Blind, and president of NAEPB; Don
Britton, executive director, Lions Volunteer Blind Industries Inc.; Rep. Phil Roe (R-TN).

Dennis Steiner, president and CEO, Susquehanna Association for the Blind and Vision Impaired (SABVI);
Rep. Tim Holden (D-PA); Kay Masci, vice president for rehabilitation and education, SABVI.

Harold Knox, assistant store manager, Virginia Industries for the Blind; Rep. Tom Perriello
(D-VA); Jim Meehan, operations manager, Virginia Industries for the Blind.

John Mitchell, executive director, Cincinnati Association for the Blind and Visually Impaired; Rep. Steve
Driehaus (D-OH); Kevin Lynch, president and CEO, NIB.

Dan Boucher, executive chairman, Winston-Salem Industries for the Blind; Dan Kelly, general manager,
Winston-Salem Industries for the Blind; Rep. Virginia Foxx (R-NC).

Page 18:

Building Relationships with Federal Partners

New Administration Demonstrates Support for Disability Issues


Special Assistant to the President Kareem Dale
During the weekend celebrating the inauguration of President Barack Obama in January 2009,
representatives from NIB attended the first-ever Disability Power and Pride Inaugural Ball at the
National Press Club in Washington, D.C. The event was attended by officials from the new
administration and its transition team, members of Congress and hundreds of disability leaders and
advocates. NIB and NISH joined together as an AbilityOne Program sponsor to celebrate the growing
strength and stature of the disability community and to provide financial support to youths with
disabilities who would otherwise not be able to attend the event.

Kareem Dale, the first executive-level officer in the White House devoted exclusively to disability policy,
spoke to participants at the NIB/NAEPB Public Policy Forum, held in March 2009 in Alexandria, Virginia.
Dale, himself visually impaired, was an inspiration as he shared his career path to the White House and
provided a fresh policy outlook for disability issues in the Obama Administration. In April, Dale issued a
memorandum entitled “Accomplishments in Disability Community in First 60 Days,” followed by a White
House briefing to leaders in the disability community.

Department of Defense Leaders Promote AbilityOne

General Ann Dunwoody, the Commander of the Army Materiel Command, issued a memorandum asking
her commanders to find creative ways to expand involvement in the AbilityOne Program. This memo
echoed the support demonstrated by Shay Assad, assistant secretary of defense for acquisition and
director of defense procurement and acquisition policy, in his memorandum to Department of Defense
contracting officials. He has urged the DoD acquisition community to make a personal commitment to
consider the AbilityOne Program in fulfilling procurement needs.

 “My Administration is committed to promoting positive change for every American, including those
with disabilities. The Federal Government and its contractors can lead the way by implementing
effective employment policies and practices that increase opportunities and help workers achieve their
full potential. Across this country, millions of people with disabilities are working or want to work. We
must ensure they have access to the support and services they need to succeed. “

President Barack Obama
National Disability Employment Awareness Month Proclamation
October 2009

National Disability Employment Awareness Month Focuses on Jobs

NIB coordinated a National Disability Employment Awareness Month (NDEAM) awareness campaign
with NISH and the Committee for Purchase From People Who Are Blind or Severely Disabled. The
campaign, in support of the AbilityOne Program, was designed to reach across the country and to the
highest levels of government and the U.S. military.

President Barack Obama expressed his support in a September 30 proclamation: “The federal
government and its contractors can lead the way by implementing effective employment policies and
practices that increase opportunities and help workers achieve their full potential. Across this country,
millions of people with disabilities are working or want to work. We must ensure they have access to the
support and services they need to succeed.”

NIB and NISH released the results of a national survey that revealed more than nine out of every 10
Americans believe the government should support employment opportunities for people who are blind
or have other severe disabilities through programs such as AbilityOne. The national survey results

A majority of people surveyed (78 percent) said they were comfortable with the ability of people who
are blind or have other severe disabilities to make quality products and services for the government and
the armed forces.

Almost all of the survey respondents (92 percent) said it is important for the government and armed
forces to support the AbilityOne Program.

Page 19:

Cooperative Agreements to Support the Mission

In 2009, executives signed agreements with several organizations:

Defense Acquisition University
A Memorandum of Understanding (MOU) establishing a strategic cooperative relationship between
Defense Acquisition University (DAU) and the AbilityOne Program provides a framework for promoting
educational opportunities and awareness for people who are blind or have other severe disabilities. NIB
is partnering with DAU to provide the core training courses required to establish a foundation in
contract management.

Internal Revenue Service
The IRS’s Stakeholder Partnerships, Education and Communications (SPEC) division and NIB are
partnering to promote financial and tax education, free tax preparation sites and asset-building
strategies for people who are blind. Through an MOU, NIB and the SPEC division will help people who
are blind and their families to understand tax obligations and to enhance their money management

Defense Logistics Agency
NIB and the Defense Logistics Agency (DLA)/Defense Supply Center Philadelphia (DSCP) are collaborating
to better support the U.S. military warfighter through enhanced supply chain management for products
sold under the AbilityOne Program. Under the Supply Chain Alliance Charter, DLA/DSCP will collaborate
with NIB to share demand planning and forecasting, increase shared oversight of contract performance,
ensure quality through lean manufacturing processes, automate business systems to reduce costs, and
improve business processes.

Executives from the AbilityOne Program, NIB, and FedBid Inc. signed an MOU to collaborate to help
federal government agencies comply with the requirements of the AbilityOne Program by raising
awareness among federal buyers of SKILCRAFT® and AbilityOne products and services. FedBid Inc. owns
and operates The Buyer-Driven Marketplace®, where federal agencies compete requirements for
commodities and simple services, some of which overlap with AbilityOne product offerings.


Frank Anderson, president of Defense Acquisition University, and Tina Ballard, executive director of the
Committee for Purchase From People Who Are Blind or Severely Disabled, signed an MOU in October

Members of the Committee for Purchase From People Who Are Blind or Severely Disabled
(As of September 30, 2009)

Andrew D. Houghton, Chairperson
Private Citizen

James H. Omvig, Vice Chairperson
Private Citizen

Perry Edward Anthony
Department of Education

Abram Claude, Jr.
Private Citizen

Kathleen A. James
Department of the Air Force

Robert T. Kelly
Private Citizen

Paul M. Laird
Department of Justice

J. Anthony Poleo
Department of Defense

Department of Commerce*
Department of the Army*

Department of the Navy*

Department of Agriculture*

Department of Labor*

General Services Administration*

Department of Veterans Affairs*

Executive Director:
Tina Ballard

*Pending Appointments

Page 20:

Building Relationships with Partners

NIB Supports the Blindness Community

NIB works with a variety of organizations that are committed to the common goal of supporting
employment opportunities for people who are blind. NIB’s activities with some of these organizations

United States Association of Blind Athletes
NIB and the USABA announced their renewed partnership in 2009 to support wounded veterans. The
two groups are working together to enhance each organization’s mission and target initiatives on the
promotion of sports and employment opportunities for people who are blind and visually impaired with
an emphasis on wounded warriors and veterans who are blind.

The National Association for Parents of Children with Visual Impairments (NAPVI) provides support to
parents of children who have visual impairments. NIB and NAPVI have established a partnership to
increase the available pool of potential employees who are blind for NIB, its associated agencies and the
AbilityOne Program. NAPVI is concerned with future employment opportunities for people who are
blind and approaches this commitment through education and training for the blindness community.

Blinded Veterans Association
NIB supported the BVA as a sponsor of the group’s 64th annual national convention in August 2009.
For the last three years, NIB and several associated agencies have been sponsors of the BVA Operation
Peer Support. This program brings newly blinded veterans from Operation Enduring Freedom and
Operation Iraqi Freedom to the national convention to provide them with both information and
camaraderie to assist in their adjustment to blindness.

The National Association for the Employment of People Who Are Blind (NAEPB) represents private,
nonprofit and state organizations that are committed toward the common goal of supporting
employment opportunities for people who are blind. NAEPB serves as advisor and representative for
NIB’s associated agencies across the country. In 2009, NAEPB continued its partnership with NIB to
develop new contracts and public policy initiatives.

Wounded Warrior Program
American troops involved in the wars in Iraq and Afghanistan are surviving serious bodily injuries from
improvised explosive devices due to improved body armor, quicker battlefield evacuation and advanced
medical care. Today, soldiers and veterans are challenged to overcome serious injuries through
extensive rehabilitation.

NIB is working with the leaders of the U.S. Army and Marine Corps Wounded Warrior Programs to
discuss ways to help veterans obtain employment. NIB has supported several Wounded Warrior
employment fairs.

World Blind Union
NIB hosted the annual meeting of the World Blind Union North American/Caribbean region in October
2009. This was an ideal opportunity to share information about new programs such as Contract
Management Support and the development of biobased, environmentally-friendly products.

Before the WBU meeting, NAEPB and NIB invited representatives from the major U.S.-based
organizations of and for the blind – American Council of the Blind, Association for Education and
Rehabilitation of the Blind and Visually Impaired, American Foundation for the Blind, American Printing
House for the Blind, Blinded Veterans Association, National Federation of the Blind and VisionServe
Alliance – to discuss ways these organizations can more effectively work together to address issues
affecting people who are blind.


World Blind Union members meet at NIB headquarters in Alexandria, Virginia in October 2009.

Page 21:

2009 Financial Summary

Statement of Financial Position
As of September 30, 2009 (Dollars in Thousands)

         Cash and cash equivalents - $3,581
         Investments - $19,171
          Receivables, net - $20,677
          Deposits and prepaid expenses - $527
          Property and equipment, at cost less accumulated depreciation - $2,536
          Total assets - $46,492
Liabilities and Net Assets
          Liabilities - $20,593
          Net assets ($86 temporarily restricted) - $25,899
          Total liabilities and net assets - $46,492
Statement of Activities
For the 12 months ended September 30, 2009 (Dollars in Thousands)
          Total revenue - $31,673
          Total expenses - $25,421
          Change in net assets - $6,252
          Net assets at beginning of year - $19,647
          Net assets at end of year - $25,899
Summarized from audited financial statements

Page 22:

National Industries for the Blind Associated Agencies

Alabama Industries for the Blind
Talladega and Birmingham, AL

Arizona Industries for the Blind
Phoenix, AZ

Southern Arizona Association for the Visually Impaired
Tucson, AZ

Arkansas Lighthouse for the Blind
Little Rock, AR

Earle Baum Center of the Blind Inc.
Santa Rosa, CA

Lions Center for the Blind
Oakland, CA
Lighthouse for the Blind and Visually Impaired
Oakland and San Francisco, CA

Sensory Access Foundation
Sunnyvale, CA

Valley Center for the Blind
Fresno, CA

Delaware Industries for the Blind
New Castle, DE

Columbia Lighthouse for the Blind
Washington, DC and Riverdale and Silver Spring, MD

Florida Center for the Blind Inc.
Ocala, FL

Lighthouse for the Blind of the Palm Beaches Inc.
West Palm Beach, FL

Lighthouse Central Florida
Orlando, FL

Tampa Lighthouse for the Blind
Tampa, FL

Center for the Visually Impaired
Atlanta, GA

Georgia Industries for the Blind
Bainbridge, Albany and Griffin, GA

Vision Rehabilitation Services of Georgia Inc.
Smyrna, GA

The Chicago Lighthouse for People Who Are Blind or Visually Impaired
Chicago, IL
Bosma Enterprises
Indianapolis, IN

Envision Inc.
Kansas City and Wichita, KS

Blind Labor Training Center Inc.
Bastrop, LA

Louisiana Associationfor the Blind
Shreveport, LA

The Lighthouse for the Blind
Crystal Springs, Gulfport and New Orleans, LA

Lighthouse Industries of Maine
Portland, ME

Blind Industries and Services of Maryland
Baltimore, Cumberland and
Salisbury, MD

The Carroll Center for the Blind Inc.
Newton, MA

Midwest Enterprises for the Blind Inc.
Kalamazoo, MI

Mississippi Industries for the Blind
Jackson and Meridian, MS

Alphapointe Association for the Blind
Kansas City, MO

The Lighthouse for the Blind Inc.
Berkeley and St. Louis, MO
Outlook-Nebraska Inc.
Omaha, NE

Blind Center of Nevada
Las Vegas, NV

Bestwork Industries for the Blind Inc.
Runnemede, NJ, and Philadelphia, PA

Cambridge Industries for the Visually Impaired
Somerset, NJ

New Jersey Association of the Deaf-Blind Inc.
Somerset, NJ

New Mexico Commission for the Blind
Santa Fe, NM

Page 23:

Association for the Blind and Visually Impaired – Goodwill Industries of Greater Rochester Inc.
Rochester, NY

Aurora of Central New York
Syracuse, NY

Association for Vision Rehabilitation and Employment Inc.
Binghamton, NY

Central Association for the Blind and Visually Impaired
Utica, NY

Elizabeth Pierce Olmsted, M.D. Center for the Visually Impaired
Buffalo, NY
Lighthouse International
New York, NY

New York City Industries for the Blind
Brooklyn, NY

Northeastern Association of the Blind at Albany
Albany, NY

Southern Tier Associationfor the Visually Impaired
Elmira, NY

The Visionary Media Company
New York, NY

Industries of the Blind Inc.
Greensboro, NC

LC Industries
Durham, NC, Louisville, KY,
and Ellisville, Hazlehurst, Jackson, Natchez, Sanitorium, Tupelo and Whitfield, MS

Lions Industries for the Blind Inc.
Kinston, NC

Lions Services Inc.
Charlotte, NC

Raleigh, NC

Winston-Salem Industries for the Blind Inc.
Winston-Salem and Asheville, NC, and Mayaguez, PR

Cincinnati Association for the Blind & Visually Impaired
Cincinnati, OH

Clovernook Center for the Blind and Visually Impaired
Cincinnati, OH, and Memphis, TN

The Ohio Lighthouse for the Blind and Vision Impaired Inc.
Ravenna, OH
NewView Oklahoma Inc.
Oklahoma City, OK

Blind Enterprises of Oregon
Portland, OR

Blind & Vision Rehabilitation Services of Pittsburgh
Homestead, PA

Center for the Blind and Visually Impaired
Chester, PA

Chester County Branch Inc. Pennsylvania Association for the Blind
Coatesville, PA

ForSight Vision
York, PA

Indiana County Blind Association Inc.
Indiana, PA

Keystone Vocational Services Inc.
Sharon, PA

North Central Sight Services Inc.
Williamsport, PA

Susquehanna Association for the Blind and Vision Impaired
Lancaster, Philadelphia and Somerset, PA

Washington-Greene County Branch Pennsylvania Association for the Blind
Washington, PA

Westmoreland County Blind Association
Greensburg and Uniontown, PA

Warwick, RI
Ed Lindsey Industries for the Blind Inc.
Nashville, TN

Lions Volunteer Blind Industries Inc.
Johnson City and Morristown, TN

Beacon Lighthouse Inc.
Wichita Falls, TX

Dallas Lighthouse for the Blind Inc.
Dallas, TX

El Paso Lighthouse for the Blind
El Paso, TX

Horizon Industries/East Texas Lighthouse for the Blind
Tyler, TX

Lighthouse for the Blind of Fort Worth
Fort Worth, TX

The Lighthouse of Houston
Houston, TX

San Antonio Lighthouse for the Blind
San Antonio, TX

South Texas Lighthouse for the Blind
Corpus Christi and Victoria, TX

Travis Association for the Blind
Austin, TX

West Texas Lighthouse for the Blind
San Angelo, TX

Utah Industries for the Blind
Salt Lake City, UT

Virginia Industries for the Blind
Charlottesville and Richmond, VA

The Lighthouse for the Blind Inc.
Seattle and Spokane, WA

The Seeing Hand Association Inc.
Wheeling, WV

Associated Industries for the Blind Inc.
Milwaukee, WI

Industries for the Blind Inc.
West Allis and Janesville, WI

Wiscraft Inc.
Milwaukee, WI

Page 24:

NIB Board of Directors
As of September 30, 2009

Chairperson of the Board
Dr. James A. Kutsch, Jr.*
President and Chief Executive Officer
The Seeing Eye
Morristown, NJ

Vice Chairperson of the Board
Brenda D. Gumbs*
Vice President-Human Resources
Perfetti Van Melle
Erlanger, KY

Dr. Paul M. Healy*
James R. Williston Professor of Business Administration
Harvard School of Business
Harvard University
Boston, MA

Kristin Graham Koehler, Esq.
Sidley Austin LLP
Washington, DC

Anita Shafer Aaron
Executive Director and Chief Executive Officer
Lighthouse for the Blind and Visually Impaired
San Francisco, CA

Richard C. Bland*
President and Chief Executive Officer
New York City Industries for the Blind
Brooklyn, NY

Daniel J. Boucher*
Executive Chairman
Winston-Salem Industries for the Blind
Winston-Salem, NC

Gibson M. DuTerroil
The Lighthouse of Houston
Houston, TX

Michael N. Gilliam
President and Chief Executive Officer
San Antonio Lighthouse for the Blind
San Antonio, TX

The Honorable William A. Johnson, Jr.
Distinguished Professor of Public Policy
Rochester Institute of Technology
Rochester, NY

William B. Johnson, CPA
Savannah, GA

The Honorable Gary J. Krump
Vice President and Director of Federal Marketing
The Rhoads Group
Washington, DC

Lou Moneymaker*
President and Chief Executive Officer
Bosma Enterprises
Indianapolis, IN

Major General Hawthorne L. Proctor, USA (Ret)
Proctor & Boone, LLC
Clifton, VA

Sarah M. Chamberlain Resnick, CPA
Finance Director
Republican Main Street Partnership
Washington, DC

Billy J. Sparkman
Executive Director
Alabama Industries for the Blind
Talladega, AL

Dennis L. Steiner
President and Chief Executive Officer
Susquehanna Association for the Blind and Vision Impaired
Lancaster, PA

Ronald Tascarella
Senior Vice President and Chief Credit Officer
PathFinder Bank
Oswego, NY

Shelly Taylor
President and Chief Executive Officer
Louisiana Association for the Blind
Shreveport, LA

Karen S. Walls, CPA
Midwest Enterprises for the Blind
Kalamazoo, MI

Assistant Secretary
Mary Jane Surrago
Glen Rock, NJ

*Executive Committee Member


NIB Board of Directors

Back Fly Sheet:

To enhance the opportunities for economic and personal independence of persons who are blind
primarily through creating, sustaining and improving employment.

Our vision is to be a premier organization of empowered employees that exceeds expectations of all
stakeholders and champions opportunities for people who are blind to achieve their full potential.
We are committed to maintaining the highest level of trust and integrity while conducting business with
individuals, organizations, private industry and government.

We are committed to conducting business lawfully and ethically with all people who are blind,
employees, associated industries, customers and suppliers.

A primary goal of NIB and our associated agencies is to enhance the opportunities for personal and
economic independence of people who are blind. We seek to achieve excellence in delivery of service
and provision of access, both physical and programmatic.

We are accountable for all our decisions and actions.

We are committed to providing excellent quality, value, competitive prices and superior service to all
our customers who use products and services made and/or provided by people who are blind.

We are committed to recognizing the changing needs and preferences of our customers.

Back Cover:

National Industries for the Blind
1310 Braddock Place
Alexandria, VA 22314-1691

NIB Senior Management

Kevin A. Lynch
President and Chief Executive Officer

Steve Brice
Vice President and Chief Financial Officer

Angela Hartley
Executive Vice President

Steve Heinecke
Vice President, Product and On-line Marketing

Claudia “Scottie” Knott
Chief Operating Officer

Lynn Millar Konetschni
Vice President, Human Resources

Thomas Panek
Vice President, Relationship Management
John Qua
Vice President, Services

Arun Shimpi
Vice President, Strategic Business Issues

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