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					Government 2.0:
Next Stage of eTransformation in Public Administration



 Oleg Petrov, Program Coordinator, e-Development Thematic Group,
 Global ICT Department, The World Bank
 E-Transformation for Competitiveness and Growth
 Minsk, Belarus, 30 June 2010
       ICT as a Critical Enabler for Govt Transformation


• No reform strategy can ignore the role of ICT today
   – Public sector reform strategy, which does not take fully into
     account the digital dimension will be outdated upon arrival
   – e-Government needs to be an integral part of public
     sector/administrative reform agenda.
• Private sector has been forced to adjust due to tight
  competition in the increasingly digital global economy
   – Many government agencies risk to become dinosaurs of the
      21st century unless they do the same!
   – Sharing knowledge is critical to create a form
   of peer pressure and to avoid reinventing the wheel



                                                                     2
                                                                                          E-Government Vision:
                                                                    Leveraging ICT to Transform Service Delivery

 E-government: Cost effective solutions to improve service quality


  India: E-services reduced bribe-payments
                                                                            Bhoomi Bhoomi
                                             AMC    eSeva   CARD KAVERI       (m)   (RTC)
                                       0%
    Reduction in bribe-taking (%)




                                     -25%


                                     -50%


                                     -75%


                                    -100%

                                    Source: Survey of e-government projects in India, IC4D 2009

Ghana: Customs clearances went from 2 -3 weeks to 1-2 days with a 50% increase
in revenue after applying IT systems.

Korea: Investment of $80 million in e-procurement generated $2.7 billion in annual
savings
                                                                                                               3
           Savings from e-Procurement in Sao Paulo, Brazil (2004)


            Costs                              Savings
IT development      $890,000       Savings in             $34 mill
implementation                     government
                                   processes
Data process
and integration
                    $446,927
                                   Savings in             $73 mill
                                                                          Investment
Training             $55,866
                                   government
                                   prices (paid 25%
                                                                          recouped
Hardware            $279,330
                                   less in prices)
                                                                          in 5.7 days
                                   Subtotal               $107 mill
                                   savings for
Total               $1,672,123     government
Maintenance          $534,078      Savings for            $35 mill
                    per annum      Private Sector
                                   Total savings:         $142 mill


                  Source: Adapted from Elena Crescia, Presentation at World Bank on
                  „Measuring E-Gov impact: The Experience of Sao Paulo, Brazil‟, February 9, 2006
                       But ICT investments are also risky

• Guardian headline: “£2bn cost of              e-Government initiatives in
  government‟s IT blunders”                        Developing Countries
  (January 5, 2008)
• The Economist (Feb 18, 2008):
  “Although hopes have been high                                 Partial Failures 50%
  and the investment has been
  huge, so far the results have
  mostly been disappointing…”                                                        Successes 15%
• Gartner Research (October 19,
  2006): “On an average, $8 out of               Total Failures 35%
  every $10 spent in IT is “dead
  money” – not contributing directly
  to business change and growth”.           Key lesson: Smarter IT spending needed
• Risks are high, though a lot learnt   Source:
  since the early days                   Richard Heeks. 2003. “Most e-Government-for-Development Projects Fail:
                                        How Can Risks be Reduced?”. IDPM i-Government Working Paper no. 14
                                    Old Model: Gov 1.0
                                High Costs – Limited Results


Gov 1.0: Computerizing the “Brick and Mortar”
 (industrial age) government:
– Ignoring or reinforcing organizational silos
– Limited back-end integration and sharing
– Limited process re-engineering that does not leverage the
  full power of ICT
– Limited change management
– Limited participation of the citizens
– Limited use of Web 2.0 technologies
Results: limited (as could be expected!) but many
 lessons learned (and we need to share them widely!)
                          New Model: Government 2.0
            Maximizing Transformational Impact of ICT
Gov 2.0 – next-generation model of ICT-enabled govt
  transformation into open, participatory, citizen-driven and
  highly integrated government (both vertically and
  horizontally):
   – Breaking down organizational silos, creating horizontal, whole-
     of-govt structures, communities and practice groups
   – Comprehensive back-end integration and sharing corporate
     services and systems
   – Comprehensive process re-engineering that leverages fully the
     power of ICT (rethinking government in the information age)
   – Comprehensive change management (“the human factor”)
   – Active participation of the citizens in policy and decision-making
     and service design and delivery (Open Government paradigm)
   – Widespread use of Web 2.0 technologies, approaches and
     values (openness, sharing, collaboration, trust etc)
             Key Elements of Government 2.0 Model

•   From citizen-centric to citizen-driven approach (focus on the demand side):
    USA, Canada, UK
•   e-Inclusion-for-all & Multi-channel delivery of services, e.g via mobile phones,
    call centers, single window centers and portals: Canada, Brazil, Australia,
    Korea, UK, Singapore, India, Sri Lanka
•   Public-private partnerships: US, India, Ghana, Czech Republic, Estonia
•   Whole-of-government perspective: Singapore, US, UK, Australia, Canada
•   Sharing infrastructure, applications and services, including via Cloud
    Computing: US, Canada, UK, Australia, Korea, Japan, Denmark, New Zealand
•   E-Leadership from the very top of Government and the growing role of CIOs as
    key enablers and change agents: US, UK, Singapore, Canada, Estonia, Sri
    Lanka, Rwanda, Korea
•   Re-engineering/admin reform before automation: UK, USA, Canada, Singapore,
    Estonia
•   Change management: Canada, UK, US, Sri Lanka
•   Maximum openness, transparency and accountability: US, UK, Canada
•   Secure identification: Belgium, Portugal, Estonia, Malaysia, Pakistan            8
                                              The Future:
        The Vision of Government for the Third Millennium


• Service-oriented: Citizen is the Customer and Customer is the King!
  We need a new religion - the cult of the Citizen - in the public
  administration!
• Open and Citizen-Driven: Citizens are increasingly engaged in
  governance, service delivery & transformation (from e-Gov to Open
  Gov and to self-service government), e.g via Web 2.0 tools
• Joined-up: Many jurisdictions /agencies - One Government, using
  enterprise architecture and interoperability frameworks
• Ubiquitous/Mobile: Government @ your fingertips (e.g by using
  mobile delivery channels)
• Personalized/Customized: MyGov (iGoogle/OnStar model)
• Collaborative: Public–private joint service delivery, outsourcing,
  mashups, shared services & cloud computing
                           Thank you!




              Oleg Petrov, Program Coordinator,
               e-Development Thematic Group,
            Global ICT Department, World Bank/IFC
                    opetrov@worldbank.org

        Join our mailing list: edevelopment@worldbank.org
                   Access our knowledge base:
http://www.worldbank.org/edevelopment or www.worldbank.org/ict   10

				
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