Free Customer Relations Management Essay

							Kamiakin HS                          Course Syllabus                                          PCTS
                                PC Trouble Shooting and Interns

PC Trouble Shooting 1 & 2

      CONTENT

      In this course students receive classroom training preparing them to perform PC technical
      repair, troubleshooting and computer networking. Student learning will emphasize problem
      identification and correction by being presented with real world PC problems. This training
      will provide students essential technical and customer relations skills as needed in the
      workplace and prepare them for the A+ examination.

      COURSE STYLE

      Hands on training experience, classroom work, and on site experience when taken
      concurrently with the PC Internship class.

      INFO

                 0617-0618                  1.0 Credit/Year
                 Prerequisite               None
                 Graduation                 Occupational credit or elective
                 Requirements               requirement
                 Satisfied
                                            Culminating Project requirements (see
                                            below)

                                            Students can receive up to 10 credits
                                            through Columbia Basin College when
                                            taken with PC Interns (see CBC
                                            Articulation at left)
                 Pathways                   Technical and Business Operations
                 Culminating Project        Learning Style Assessment
                 Requirements
                                            Career Research/Reflection

                                            Employability Skills

                                            Self Directed Project




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Kamiakin HS                          Course Syllabus                                        PCTS
                                PC Trouble Shooting and Interns
PC Internship 1 & 2

      CONTENT

      This lab course provides the students hands on experience working with technology in the
      school's computer environments. Students take major roles in maintaining and updating our
      computer systems. These experiences provide a foundation that will allow students to pursue
      further studies or careers as technicians.

      COURSE STYLE

      Hands on course which provides 2 periods per day of technical experience when taken
      concurrently with PC Trouble Shooting.

      COURSE SPECIFICS

                 0244-0245                 1 Credit/Year
                 Prerequisite              Prior or current enrollment in PC
                                           Trouble Shooting 1 & 2
                 Graduation                Occupational credit or elective
                 Requirements Satisfied    requirement

                                           Culminating Project requirements (see
                                           below)

                                           Students can receive up to 10 credits
                                           through Columbia Basin College when
                                           taken with PC Trouble Shooting (see
                                           CBC Articulation at left)
                 Pathways                  Technical and Business Operations
                 Culminating Project       Employability Skills
                 Requirements
                                           Resume/Job Applications

                                           Self Directed Project


COURSE OBJECTIVES: See Course Framework (attached)




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Kamiakin HS                            Course Syllabus                                                   PCTS
                                  PC Trouble Shooting and Interns
GRADING AND ASSESSMENT

      GRADING SCALE

          A      =   93-100             Quarter         =     40%
          A-     =   90-92              Quarter         =     40%
          B+     =   87-99              Project         =     20%
          B      =   83-86              Semester        =     100%
          B-     =   80-82
          C+     =   77-79
          C      =   73-76
          C-     =   70-72
          D+     =   67-69
          D      =   63-66
          F      =   0-62

      ASSESSMENT

      Quizzes, Tests, & Application

SUPPLIES
         Bring a pencil, paper, and notebook/folder (or thumb drive) to class every day
         Bring a reading book to class every day


INSTRUCTIONAL METHODS
      Lecture, discussion, tutorials, and application

STUDENT LEADERSHIP
      Students will work with a client of their choice to design and build a web site.

EMPLOYABILITY
      Students are expected to demonstrate effective employability skills including professionalism,
      resource and time management, group interaction, and organization and planning.

CLASS POLICIES
   1. Attendance - Students are expected to adhere to the Kennewick School District attendance policy
   2. Tardies - Students begin each quarter with three free hall passes. They may use them as needed for
      being late to class, restroom, locker, or other school business. After the student uses all three hall
      passes, the following will occur for each subsequent tardy/hall pass used:
          a. ½ hour detention
          b. 1 hour detention + call home
          c. Refer to administrator
   3. Discipline


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Kamiakin HS                           Course Syllabus                                                   PCTS
                                 PC Trouble Shooting and Interns
          a. First Offense: A warning is optional. Otherwise, Five Paragraph Essay regarding problem: 12
              pt. Times Roman font, Title: 18 pt Times Roman font, heading: 12 pt Times Roman font,
              describe what happened, the problems this causes, and solutions
          b. Second Offense: ½ hour detention + 5 paragraph essay + call home
          c. Third Offense: Refer to admin
   4. Late Work - For excused absences, make-up (assignments or tests) work will be due within one week
      of the day or days missed. (Example, excused absences from school Mon.-Wed., make-up work will
      be due the following Wed.) Students begin each quarter with one Late Assignment Pass. This pass
      may be used for any assignment missed during an unexcused absence or an assignment turned in late.
      Assignments turned in with a Late Assignment Pass receive full credit. Students may turn in one other
      assignment per quarter for up to 50% credit. All other late assignments will receive a “0”.
   5. Attitude - Respect will be an expectation for every student while in the classroom. Respect for the
      teacher, (myself or substitute) fellow students, and school property is required for this course.
   6. Ethics
          a. See Kamiakin Acceptable Use Policy
          b. Cheating
                    i. First Offense: Students involved will receive a zero for the assignment and must attend
                       a teacher/student conference.
                   ii. Second Offense: A second offense will result in a zero for the assignment for all
                       students involved and a student/parent/teacher conference.
                  iii. Third Offense: Removal from the class with a failing grade.




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