"Sample Resume for Daycare Provider"
Becoming A Quality Candidate: Five Measures For Success In The Field American Society for Quality Thank You for Inviting me! James Novak, MA Associate Director University of Cincinnati Career Development Center 140 University Pavilion 513-556-09318 – firstname.lastname@example.org www.uc.edu/career www.egr.csp.msu.edu Congratulations on 60 years! Cincinnati Section 0900 Practicing Total Quality Management Answers Eternal Questions About Human Nature We All Seek Happiness We All Avoid Suffering Change is the Only Constant Everything is Interdependent “The Art of Happiness” Becoming A Quality Candidate: Five Measures For Success In The Field How Well Do You Know…. ? 1. Yourself 2. Your Chosen Field/Industry/Job Market 3. The Processes For Identifying Opportunities 4. The Perceptions of Your Generation - Job Surfing, Career Goals, and Work-life Orientation of Young Adults 5. What It Takes to Get Promoted Extract from : Moving Up or Moving Out of the Company? Factors that Influence the Promoting or Firing of New College Hires. CERI Research Brief 1-2007 http://www.ceri.msu.edu/ Apply the Concepts of Quality to Your Career Development The Quality Tool Box Career Development/Job Search Continuous Improvement Finding Career Focus – Plan – Do – Check Researching Industries/Companies – Act Problem solving Job Search Strategies – Define the Problem – Generate Alternative Solutions – Evaluate and Select An Alternative Job Search Correspondence – Implement and Follow up on the solution Customer Satisfaction Interviewing Variation Evaluating A Job Offer Cost of Quality Transitioning from College To Work Thank You • Questions? Today’s Resources Developing Career Focus Four Steps to Career Development • Assessment • Collecting Career Information • Making Decisions • Conducting the Job Search Collecting Career Information - What Do Engineers Do? • Industry • Functions – Agriculture – Design – Communication – Development – Consumer Products – Research – Construction – Test – Energy – Analysis – Entertainment – Production – Medical – Sales – Transportation – Technical Support – Other – Other Today’s Resources • Job Search Strategies Job Search Strategies Which Ones Are Employers Using? Elements of a Strategic Job Search Techniques and Strategies Used To Recruit College Graduates (Recruiting Trends 2006-2007) Strategy # Employers % • Company’s Employment Web Page 644 78 • Employee References 642 78 • Job/Career Fairs 545 66 • College/Service Provider Web Site 532 65 • Resume Referral 510 63 • On-Campus Recruiting 508 62 • Internship/Co-op 458 57 • Ads, Professional Journals 444 55 • Local Job Boards 372 44 • Staffing Consultant 151 19 Popular Job Search Engines! GENERAL SEARCH ENGINES America's Job Bank Campus Career Center (intern, co-op, job postings) CareerBuilder .com College Grad Job Hunter http://www.engineer-cad.com Flipdog.com (career research site) www.greenenergyjobs.com http://www.hotjobs.com http://www.ajob4engineers.com Job Hunter's Bible Monster.com (career site) Occupational Outlook Handbook Office of Personnel Management, US Government.gov Peace Corps Ph.D's.org (career resources, educational resources) WetFeet.com (career research site) Gradschools.com, and more at http://www.uc.edu/career/Students/gradschool.htm Networking – Step Out of Your Comfort Zone – 75% of all jobs available are never posted through websites or traditional advertising means – “Would You Do Me A Favor?” – In-Circle UC Alumni Association (Five Points Extra Credit) – www.uc.edu/alum – Who Is In Your Network? (Sources) Who is in your “Network”? • Friends and family • Relatives and neighbors • Faculty and administrators • Classmates and group project members • Professional Associations • Alumni • Coaches and teammates • Employers and co-workers (Including paid or volunteer experiences • Religious and community organizations • Social organizations • Academic clubs and honoraries • Professionals you consult (physicians, dentists, lawyers, bankers) • People you know as work colleagues of family members and neighbors • Anyone who has expressed an interest in your success Networking: Suggested Note of Introduction Dear (Name): Recently, I came across your name in the University of Cincinnati Alumni Association‟s In- Circle social networking site. I am currently a (academic status) in (major) and will be graduating in (Month 200?). I am very interested in (academic subject?, job title?, industry?, etc.) and would like your help. For my Professional Development 2 class, I have been given an assignment to conduct an Information Interview with someone in my field of interest. I see by your profile you (mention the connection you see; academic subject, job title, industry, etc. and why you have chosen them). I would really appreciate being able to talk with you, at your convenience to explore (Whatever/however you want to gain from the conversation) Thank you for your consideration. On (Pick a date two days after you send the e-mail), I will call to further introduce myself and learn more about your background. I look forward to speaking with you. Sincerely, The Out of Town Job Search • Research Companies in advance • Request assistance from the nearest college career center • Locate UC Alumni in your target location • Identify Professional Association Chapters in the area. • Make a preliminary job search trip to your target location • Read the local newspaper • Identify why you want to live and work in this location Today’s Resources • Researching Employers Researching Employers • Why research employers? – Displays your interest in and enthusiasm in the job opening. – Saves the employer time in the interview to ask you more in depth questions. – Helps you make a decision about whether or not you want to work for the company. Researching Employers • What information do you want/need to know? – Services &/or Products – Media articles and reputation – Sales, assets and earnings – Foreign operations and products – Competitors – Divisions, subsidiaries, location and size – New products or projects – Age and growth pattern – Number of employees – Number of locations Researching Employers • Where can you find the information you want/need? – Alumni Career Contact Network – Career Development Center – The Internet – Information interview – Annual Reports – Business and trade associations – Ask professors – Call the organizations for materials you can pick up before the interview Researching Employers – MSU Libraries, electronic data • http://er.lib.msu.edu/ss/ • http://www.lib.msu.edu/business/otherdata.htm • http://www.lib.msu.edu/business/ddescriptions.htm – Printed materials in libraries (MSU Library, Business Library) Company Research Before you start, identify • the proper and full company name • the company's form of ownership. Hoover‟s Online Ward's Business Directory (print) Million Dollar Directory LexisNexis Academic Universe Corporate Affiliations Company History / Background • Datamonitor Business Information Center • Hoover‟s Online • International Directory of Company Histories (print) • Mergent Online • LexisNexis Academic Universe • Global Market Information Database • Faulkner Advisory for IT Studies • General Business File ASAP Financial Information • LexisNexis Academic Universe • Mergent Online • Value Line Investment Survey • Yahoo Finance • Investext Plus • Factiva Article Databases • ABI/Inform • LexisNexis Academic Universe • General Business File ASAP • Factiva Industry Research • Most Sought Information on: Industry Structure, Profiles, Current Developments, Industry Statistics • Standard Industry Classification code (SIC) & North American Industry Classification System (NAICS) Industry Reports & Profiles • Standard & Poor's Industry Surveys (print) • Mergent Online • Value Line Investment Survey • Investext Plus • Datamonitor Business Information Center (SWOT Analysis) • Snapshot Series (via ABI/Inform) • Stat-USA National Trade Databank Industry Statistics • Market Share Reporter (print) • Global Market Information Database • Business Rankings (print) • TableBase • Ward‟s Business Directory (sales ranking) Today’s Resources • Resume Writing Definition of a Resume A resume is an advertisement for yourself, designed to communicate your work history and skill areas in a way that motivates the employer to invite you for an interview An “Evolving document”, the writing of which helps the author articulate past experiences, skills, etc., and anticipate future experience/skill acquisition 11/14/2010 Your Resume is Your Advertisement: Mastering the Mechanics • Design/Layout • Grammar/Spelling • Phrases/Not Sentences • Editing • Paper Quality • Typing • One Page? • U.S. Citizen • No Photo 11/14/2010 Mastering the Resume’s Content • Develop Focus – Steps to Success 1. Determine what the job market is offering – Look at position descriptions advertised and collect those of interest to you. 2. Analyze your interests, abilities, and values. 3. Do you see a “fit”? 4. Write out on paper: the skills the employer is asking for, and the times when you have demonstrated those skills. 11/14/2010 Mastering the Content • Heading (Name, Contact Information) • Objective – (Set Goals and Focus/All Subsequent Info Supports Objective – Answers: What You Can Do for the Employer) • Education – (and Related Experience) • Relevant Coursework • Career Related Experience • Other Employment • Technical Skills • Computer Skills • Activities – (Awards, Community Involvement, Hobbies, Honors, Interests, Organizational Memberships) • References 11/14/2010 Mastering the Resume’s Content • Ask yourself these questions... (and more) • What do I want to do with my engineering degree? • What kinds of positions do I see that are of interest? • What interests, abilities, and values do you see reflected in the position description? • What within your academic, work or extracurricular experiences would the employer find of most value? • What have you done in the last five years that would be of most interest to the employer? • How would you prioritize your academic, work, or extracurricular experiences to catch an employers attention? • Within your academic experience, how can your resume reflect … • You are fast learner? • You have achieved in the classroom? • The level of education/knowledge you are bringing to the job? • The percentage of your educational costs are you responsible for earning? • What is your senior project? • What classroom assignments can you mention? • What types of lab instruments or techniques have you used? 11/14/2010 Mastering the Resume’s Content • Ask yourself these questions... (continued) • What hardware/softwares/operating systems/programming languages, etc. do you know? • What kind of work experience(s) have you had so far? • How related is your experience(s) to engineering? • Can you talk in terms of transferable skills? • What exactly did you do on your job(s)? What do you think would be of most interest to the employer? • What did you accomplish on your job(s)? • Can you talk in terms of measurable results? • Did you make the employer money? Did you save the employer money? Did you save time? Did you improve a process? If so, to what degree? • Did your employer have set goals or quality makes to reach? • Did you demonstrate any of the “12 Essentials” abilities? • Were you ever “Employee of the Month,” or receive any similar honors or recognitions at work? • What can you SPECIFICALLY say about your skills, and abilities? 11/14/2010 Mastering the Resume’s Content • Ask yourself these questions... (continued) • What awards and honors have you received? • In what extracurricular activities have you been involved? • What leadership roles have you taken? • When have you been part of a team? • What outside interests do you have? • Have these outside interests help you to develop skills. • Have you covered everything? 11/14/2010 Chronological Vs. Functional Resume • Chronological • Functional – Employers Prefer it. – Good for Career Changers. – You Can‟t Hide. – Good for Re-entry to – Works Well in World of Work. Conservative Industries. – You Can Hide. 11/14/2010 Checklist for Scannable Resumes • Did I carefully choose the most likely key words for my resume and arrange them in an appropriate order? • Did I use a popular common type face? • Did I (except for my name) use a font size between 10 points and 14 points? • Did I avoid italics, script, and underlined passages? • Did I avoid using graphics and shading? • Did I use horizontal and vertical lines sparingly and allow a quarter-inch of white space all around? • Did I use a 24-pin letter quality or laser printer? • Did I use understandable abbreviations? Synonyms? • Did I put my name at the very top? • Did I avoid stapling or folding my resume? • Did I have my resume photocopied in a first- class copier? • Am I sending the original copy of my resume? • If faxing, did I put the setting on “fine mode”? 11/14/2010 Ten Good Typefaces for Scannable Resumes * Underlined are not represented by the actual typeface. • Helvetica • Times • Futura • New Centruy Schoolbook • Univers • ITC Bookman • Optima • Palatino • ITC Avante Garde Gothic • Courier 11/14/2010 Resume Checklist Resume Brush Up How does your neighbors stack up? Today’s Resources • Job Search Correspondence Cover Letter • Explains… –Why the resume is being sent –Why you‟re a good match –What you want to happen next Cover Letter • Should always accompany the resume except when… –Attending a career fair –Opening states not to send –Using on-campus recruiting Format • First /opening paragraph (see pages 67-68) –Position –Why you are writing –How you found out about position –Interest in company or industry Format • Second & third paragraphs –Match their needs to your skills –Highlight your strengths –Can be 1 or ideally 2 paragraphs –Shouldn‟t repeat resume exactly Format • Third & Fourth paragraph – Desired next step – Be proactive when possible – Attached resume – How to reach you • Overall – Should be error free – Match font style & size to resume Thank You Letter • Importance (see page 73) • Write and send within 48 hours • Error free • Reiterate interest • Mention connection points • Recover from interview Additional Correspondence • Networking letter • Interview confirmation • Reminder letter • Offer acknowledgement • Accept/Decline offer – See Chapter 5, Career Portfolio, Page 63 Today’s Resources • Interviewing Interviewing – Practice Makes Perfect VIDEOTAPED MOCK INTERVIEWS Watch for Winter Quarter dates at http://www.uc.edu/career/Students/vmi.htm InterviewStream interviews http://www.uc.edu/career/Students/ Interviewstream.htm Behavioral Interviewing – Revisited • Why do employers use Behavioral Based Interview Questions? • What is the basic premise of Behavioral Based Interviews? – Past Behavior IS the Best Predictor of FUTURE behavior – Are you providing a PAR response? – Problem, Action, Result Interviewing Strategies 1. Goals of an Interview 2. Four Stages of the Interview Process 3. Most Common Interview Styles 4. Interview Types 5. Positive/Negative Interview Behaviors 6. How to Impress an Interviewer 7. Do„s and Don‟ts of Interviewing 8. How to Answer Illegal Questions Today’s Resources • Professional Licensure Obtaining Professional Engineering Licensure The Source of Information National Council of Examiners for Engineering and Surveying (www.ncees.org) Obtaining Professional Engineering Licensure First Step – Take the Fundamentals of Engineering Exam Chi Epsilon – Civil Engineering Society 2009 Grads Anticipate for Next Year Today’s Resources Evaluating A Job Offer Evaluating Offers • Understand the ABC’s of Each Offer – Assignment – Benefits – Compensation Assignment • What is the job? How will you spend your days? • Is the job challenging and rewarding? • Did you meet and enjoy the people with whom you will work? • Will you be happy in the location? • How does this job fit into your short-and long- term career goals? • Is there opportunity for future advancement? • Is it a position in which you will succeed? Benefits • What are the benefits offered? • Medical • Dental • Vision • Life • 401 K (and/or Pension (and/or) profit sharing • Tuition Reimbursement • Disability • Relocation • Other – Vacation, sick, personal, health club, daycare • What are they worth? • What do they cost you? Compensation • What is the TOTAL compensation? – Salary – Signing Bonus – Stock Options – Visa Sponsorship – Other? (Automobile, meals, travel, etc.) Get Paid What You Are Worth! THE 10 Rules of Successful Negotiation 10 Rules of Negotiation #1 Do your research and know your “worth” before starting the negotiation process. -Career Services - NACE reports - Salary.com - Other benchmark institutions 10 Rules of Negotiation #2 Never begin negotiation unless you are willing to commit to the position 10 Rules of Negotiation #3 Negotiate based on… – Related Experience and Research – Scope of Experience – Academic Success – Demonstrated Knowledge and Skills DO NOT negotiate based on Cost of Living, Lifestyle, Personal Needs 10 Rules of Negotiation #4 Negotiate over the phone or in person, never in writing or by email 10 Rules of Negotiation #5 Negotiate Base Salary first whenever possible. • Note: Most companies will not negotiate more than 10% of initial offer 10 Rules of Negotiation #6 • Be willing to give up something. Offer a Win-Win situation. • “If we could agree on $60,000, I would sign and return my offer letter today and forego ALL my other interviews and offers” 10 Rules of Negotiation #7 • Carefully select your words. • “Surprised by the offer” v. “Disappointed” “Excited about the opportunity” v. “Excited about the offer” 10 Rules of Negotiation #8 • If you have multiple offers, never mention specific offers and only provide information about offers within the same industry or for the same job function. 10 Rules of Negotiation #9 • Never renege on an accepted offer • ...unless the circumstances under which you accepted changed. These should be circumstances out of your control • Change in assigned location • Company merger or downsizing • Family Needs 10 Rules of Negotiation #10 • Start the process at least 3-4 days before the offer deadline. Sample Negotiation Script “I received your offer letter in the mail, and I am very excited about the opportunity to join your company. As I hopefully conveyed in my interview, this position is exactly the type of position I was seeking and well matches my interests, skills, and qualifications. In fact, your company is my employer of choice. In reviewing the offer, however, I am wondering if you are willing to negotiate the salary. • Assuming Yes The reason I ask is that I have been doing a lot of research and the base salary information I have found for this position for someone with my qualifications and experience ranges from $58,000 -$68,000, with the average being $63,000. Although I do not expect top dollar, I did expect that based on my 2 years of previous work work experience, related research experience, and demonstrated leadership that my offer would be between $63,000 and $68,000. If we could agree on $65,000, I would sign and return the offer letter today and forego ALL other offers and interview opportunities.” Frequently Asked Questions? • Can I always try and negotiate my salary? The answer… • Yes, unless the company has stated that the offer is not negotiable. Keep in mind companies will want to try and maintain equity in hiring and pay all entry-level hires for the same position equally. However, if you have above-average, related work experience (co- ops, research, internships), you should inquire as to whether or not this experience positions you higher in the salary band and increases your base pay. Frequently Asked Questions • What can I negotiate? Answer • Obviously, base salary and signing bonus are most commonly and easily negotiated, but some companies may also be willing to negotiate vacation, relocation expenses, stock options, etc. However, because most companies have formal and contractual benefit plans, medical benefits and retirement benefits are usually not negotiable. In any case, it is much easier to negotiate salary or benefits if you have a competing offer or if you can make a strong case for such need. Limit the number of items you negotiate to 1 or 2 to avoid being perceived as difficult, greedy, or unrealistic. Frequently Asked Question • Can I negotiate my start date? Answer • Usually yes, unless you are part of a larger hiring class for which formal training, orientation programs, special events or projects have been scheduled, making it difficult for both you and the employer to change starting dates. Frequently Asked Question • What is a 401 K Plan? Answer • The 401(k) plan is a type of employer-sponsored retirement plan that allows a worker to save for retirement while deferring income taxes on the saved money and earnings until withdrawal. The employee elects to have a portion of his or her wage paid directly, or "deferred", into his or her 401(k) account. Some companies match employee contributions to some extent, paying extra money into the employee's 401(k) account as an incentive for the employee to save more money for retirement. These contributions may vest over several years as an inducement to the employee to stay with the employer. When an employee leaves a job, the 401(k) account is generally transferable and stays active for the rest of his or her life. Frequently Asked Question • How can I ask for an extension of time to make my decision? Answer • If you are needing more time to evaluate an offer or are waiting on other offers before making a final decision, you have at least 2 options: 1) be upfront with the company and ask for additional time to fully evaluate your opportunities. Your request should be reasonable (1-2 weeks) or 2) buy time through such action as requesting to arrange a time to speak with someone in the field or the department in which you have received your offer or by requesting to make a site visit. • If you are professional and courteous in both situations, it is unlikely that any company would withdraw their offer to you. Frequently Asked Question • Can I accept and then change my mind? What are the consequences? Answer • Usually No! Once you accept a position (formally, informally, verbally or otherwise), you have an obligation to discontinue interviewing and to inform all other employers of your need to withdraw from the process. If by chance you are presented with an unexpected opportunity that was not the result of your actions, you may need to rethink your original offer acceptance, but you must also take into account the consequences of your actions (loss of access to Career Services, impact on personal reputation, etc.) and determine if the new opportunity will significantly enhance your career and be worth the shame. Frequently Asked Question • Where can I compare cost of living? Answer • Although you cannot negotiate based on cost of living, you should know and compare average cost of living expenses before making a commitment: • CNN Money – http://cgi.money.cnn.com/tools/costofliving/costofliving.html • BestPlaces.net – http://www.bestplaces.net/col/ • HomeFair.com – http://www.homefair.com/homefair/calc/salcalc.html Frequently Asked Question • What do I do if I want to turn down the offer? Answer • Always keep the door open and never provide a reason that could prevent you from reapplying in the future. • Sample Letter: Dear Mr. Williams: Thank you very much for offering me the position of Senior Analyst with your firm. After careful consideration, I have decided that this particular position does not match my current career goals and interests, and thus wish to respectfully decline this offer. I appreciated the opportunity to interview with you, and was especially pleased with the discussion we had about new business development initiatives within Parker Information Services. I wish you continued success with your new ventures Sincerely, Frequently Asked Questions • How do I ask for a signing bonus or for a relocation allowance? Answer • Relocation allowances are not typically provided for entry-level employment opportunities. However, most companies do provide signing bonuses which can be used for such purposes. The key is making the case and expressing need. • Additionally, some companies also offer no-interest loans that can be used in situations where you need financial assistance to get started in your career (expenses incurred for relocation, new clothing, computer, automobile for commuting, etc.) Wrap Up • Every decision you make will impact future opportunities. • Follow your passion first