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Call Center Sales Training

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					No.    Code                                         Course Title                           Duration   Fee
                  Marketing and Salesmanship
 1    CMS 401     Building Relationships for Success in Sales                                2Days    K 680.00
 2    CMS   402   Dynamite Sales Presentations                                                2Days   K 680.00
 3    CMS   403   Call Center Training: Sales and Customer Service Training for Call Center Agents
                                                                                              2Days   K 680.00
 4    CMS   404   Selling Smarter                                                             2Days   K 680.00
 5    CMS   405   Prospecting for Leads like a Pro                                            2Days   K 680.00
 6    CMS   406   Telemarketing: Using the Telephone as a Sales Tool                          2Days   K 680.00
 7    CMS   407   Call Center Training: Sales and Customer Service Training for Call Center Agents
                                                                                              2Days   K 680.00
 8    CMS   408   An Introduction to Customer Relationship Management                         2Days   K 680.00
                  Personal & Career Development
9     PCD   201   Advanced Writing Skills                                                    2Days    K 680.00
10    PCD   202   Building Self Esteem and Assertiveness Skills                              2Days    K 680.00
11    PCD   203   Business Etiquette: Gaining That Extra Edge                                2Days    K 680.00
12    PCD   204   Business Writing that Works                                                2Days    K 680.00
13    PCD   205   Communication Strategies                                                   2Days    K 680.00
14    PCD   206   Conflict Resolution: Dealing with Difficult People                         2Days    K 680.00
15    PCD   207   Customer Service: Critical Elements of Customer Service                    2Days    K 680.00
16    PCD   208   Public Speaking: Presentation Survival School                              2Days    K 680.00
17    PCD   209   Public Speaking: Speaking Under Pressure                                   2Days    K 680.00
18    PCD   210   Skills for the Administrative Assistant                                    2Days    K 680.00
19    PCD   211   SpeakEasy: Conquering Your Fear of Speaking in Public                      2Days    K 680.00
20    PCD   212   The Minute-Taker Workshop                                                  2Days    K 680.00
21    PCD   213   Time Management: Get Organized for Peak Performance                        2Days    K 680.00
22   PCD   214   Writing Reports and Proposals                                           2Days   K 680.00
23   PCD   215   Working Smarter: Using Technology to your Advantage                     2Days   K 680.00
24   PCD   216   Getting Your Job Search Started                                         2Days   K 680.00
25   PCD   217   Creating a Dynamite Job Portfolio                                       2Days   K 680.00
26   PCD   218   Mastering the Interview                                                 2Days   K 680.00
27   PCD   219   Diversity Training: Celebrating Diversity in the Workplace              2Days   K 680.00
28   PCD   220   Business Ethics for the Office                                          2Days   K 680.00
29   PCD   221   Workplace Violence: How to Manage Anger and Violence in the Workplace   2Days   K 680.00
30   PCD   222   Workplace Harassment: What It is And What To Do About It                2Days   K 680.00
31   PCD   223   Safety in the Workplace                                                 2Days   K 680.00
32   PCD   224   Generation Gap: Closing the Generation Gap in the Workplace             2Days   K 680.00

                 Supervisors and Managers                                                2Days   K 680.00
33   CSM   601   Budgets and Managing Money                                              2Days   K 680.00
34   CSM   602   Business Leadership: Becoming Management Material                       2Days   K 680.00
35   CSM   603   Coaching: A Leadership Skill                                            2Days   K 680.00
36   CSM   604   Delegation: The Art of Delegating Effectively                           2Days   K 680.00
37   CSM   605   Human Resources Training: HR for the Non HR Manager                     2Days   K 680.00
38   CSM   606   Inventory Management: The Nuts & Bolts                                  2Days   K 680.00
39   CSM   607   Marketing and Sales                                                     2Days   K 680.00
40   CSM   608   Meeting Management: The Art of Making Meetings Work                     2Days   K 680.00
41   CSM   609   Motivation Training: Motivating Your Workforce                          2Days   K 680.00
42   CSM   610   Negotiating for Results                                                 2Days   K 680.00
43   CSM   611   Project Management Training: Understanding Project Management           2Days   K 680.00
44   CSM   612   The ABC's of Supervising Others                                         2Days   K 680.00
45   CSM   613   Team Building: Developing High Performance Teams                        2Days   K 680.00
46   CSM   614   The Professional Supervisor                                             2Days   K 680.00
47   CSM   615   Project Management Fundamentals                                         2Days   K 680.00
48   CSM   616   Intermediate Project Management                                         2Days   K 680.00
49   CSM   617   Advanced Project Management                                             2Days   K 680.00
                   Human Resources Mnagement
50   CHRM   801    Anger Management: Understanding Anger - Yours and Others                                    2Days        K 680.00
51   CHRM   802    Change Management: Change and How to Deal With It                                           2Days        K 680.00
52   CHRM   803    Conducting Effective Performance Reviews                                                    2Days        K 680.00
53   CHRM   804    Conflict Resolution: Getting Along in the Workplace                                         2Days        K 680.00
54   CHRM   805    Customer Service Training: Managing Customer Service                                        2Days        K 680.00
55   CHRM   806    Hiring for Success: Behavioral Interviewing Techniques                                      2Days        K 680.00
56   CHRM   807    Orientation Handbook: Getting Employees Off to a Good Start                                 2Days        K 680.00
57   CHRM   808    Performance Management: Managing Employee Performance                                       2Days        K 680.00
58   CHRM   809    Problem Solving & Decision Making                                                           2Days        K 680.00
59   CHRM   810    Stress Management                                                                           2Days        K 680.00
60   CHRM   811    Teamwork: Building Better Teams                                                             2Days        K 680.00
61   CHRM   812    Employee Dispute Resolution: Mediation through Peer Review                                  2Days        K 680.00
62   CHRM   813    Business Succession Planning: Developing and Maintaining a Succession Plan                  2Days        K 680.00

                   Train-the-Trainer
63    CTM   1001   Facilitation Skills                                                                         2Days        K 680.00
64    CTM   1002   The Practical Trainer                                                                       2Days        K 680.00
65    CTM   1003   Advanced Skills for the Practical Trainer                                                   2Days        K 680.00
66    CTM   1004   Using Activities to Make Training Fun                                                       2Days        K 680.00
67    CTM   1005   Survival Skills for the New Trainer                                                         2Days        K 680.00
68    CTM   1006   Developing Your Training Program                                                            2Days        K 680.00

                  Course fee is for your reference only. Depending on the number and duration, it is
     Note: *
                  negotiable.
          *       Course duration can be change depending on your requirements
          *       We an provide more details ( Course Outline, Course Content) on those courses that in your interesting.
     Our Details: P.O. Box 616 Gordons NCD. Telephone:3233073, 3259705,
                  Waigani Drive, Next to Westpac Waigani ( Person In Charge: Andrew )
                  http://www.itjtc.com          Bank: ANZ. Account No. 13071636

				
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