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					                             Case Process Review - 4th Quarter 2009

                                   Statewide CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%

           75%

           50%

           25%

             0%
                         Q1 09                     Q2 09                     Q3 09        Q4 09
     SS                   100%                      92%                      84%          94%
     JJ - C or A          87%                       95%                      79%          97%
     JJ - P or ICJ                                                           84%          96%
     CPS                  90%                       99%                      73%          83%
     RH                   95%                       91%                      86%          97%
     Adoption             82%                       97%                      89%          92%




                                   Statewide Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    88%                       90%                      88%          88%
    JJ - C or A           88%                       92%                      90%          89%
    JJ - P or ICJ                                                            83%          86%
    CPS                   91%                       96%                      92%          92%
    RH                    93%                       93%                      90%          92%
    Adoption              97%                       99%                      98%          99%




TN Dept. of Children's Services
Office of Performance Quality Improvement               1                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                       Statewide Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                  Social Services
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 17%
         Agree                          44%
         Disagree                        5%
         Strongly Disagree               1%
         N/A                            26%




                                  Juvenile Justice - Custody or Aftercare
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 20%
         Agree                          47%
         Disagree                       10%
         Strongly Disagree               1%
         N/A                            15%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 2                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Statewide Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ
                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 24%
         Agree                          47%
         Disagree                        7%
         Strongly Disagree               1%
         N/A                            18%




                                                          CPS
                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                  11%
          Agree                           30%
          Disagree                         5%
          Strongly Disagree                1%
          N/A                             44%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 3                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Statewide Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home
                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   1%
          Agree                           52%
          Disagree                         9%
          Strongly Disagree                2%
          N/A                             16%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 4                                          October 2009
                                                  Case Process Review - 4th Quarter 2009

                                               Number of Reviews Completed (3 Most Recent Quarters)
                                     2Q09                                      3Q09                                 4Q 09
     Region
                    SS       JJ     CPS       RH   Adoption    SS      JJ     CPS     RH    Adoption   SS     JJ   CPS      RH    Adoption
Davidson             24      26      50        11      62       53     62      135     31      122      27    24     84      10      65
East                 54      30      37        16      56       46     74       92     17       61      51    46     57      18      61
Hamilton             23      14      32        10      44       27     47       75     10       47      18    15     68      11      43
Knox                 50      11      49        17      90       37     62       16     15       75      56    12     46      16      13
Mid-Cumberland       64      81      87        29      83       50    193      187     29       95      57    92    147      25      90
Northeast            32      54      43        23      90       40     97      147     20       66      38    54     98      21      94
Northwest            15      24      34        12      24       10     65       75     12       44      17    33     62      11      23
Shelby               64      28      76        16     113       35     84       81     15      132      57    33    155      16     113
Smoky Mountain       50      41      51        12      44       53    110       61      0        0      53    45     69      31      49
South Central        36      35      38        19      36       35     88       73     16       43      39    39     53      25      38
Southeast            28      18      27        15      38       21     52       84     15       40      32    21     51      15      39
Southwest            18      35      43        13      46       17     78      113      9       45      23    37     95      18      45
Upper Cumberland     34      44      31        17      61       29     81       55     14       62      31    47     34      16      64
Statewide           492     441     598       210     787      453   1093     1194    203      832     499   498   1019     233     737




  TN Dept. of Children's Services
  Office of Performance Quality Improvement                            5                                                    October 2009
                             Case Process Review - 4th Quarter 2009

                                    Davidson CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


            75%


            50%


            25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   100%                      69%                      100%         87%
     JJ - C or A          31%                       90%                      100%         81%
     JJ - P or ICJ                                                           100%         100%
     CPS                  57%                       99%                      89%          91%
     RH                   100%                      91%                      100%         83%
     Adoption             100%                      97%                      100%         100%




                                    Davidson Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    88%                       95%                      82%          88%
    JJ - C or A           79%                       89%                      78%          77%
    JJ - P or ICJ                                                            100%         63%
    CPS                   95%                       89%                      93%          96%
    RH                    86%                       84%                      80%          88%
    Adoption              98%                      100%                      100%         100%




TN Dept. of Children's Services
Office of Performance Quality Improvement               6                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                       Davidson Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  16%
         Agree                           37%
         Disagree                        7%
         Strongly Disagree               0%
         N/A                             30%




                                  Juvenile Justice - Custody or Aftercare
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  21%
         Agree                           46%
         Disagree                        15%
         Strongly Disagree               1%
         N/A                             7%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 7                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Davidson Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ
                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 18%
         Agree                          64%
         Disagree                       14%
         Strongly Disagree               0%
         N/A                             4%




                                                          CPS
                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                  17%
          Agree                           29%
          Disagree                         1%
          Strongly Disagree                1%
          N/A                             52%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 8                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Davidson Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home
                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           33%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                             24%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 9                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                       East CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


            75%


            50%


            25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   96%                       98%                      90%          100%
     JJ - C or A          93%                      100%                      88%          100%
     JJ - P or ICJ                                                           100%         100%
     CPS                  100%                     100%                      90%          81%
     RH                   81%                       84%                      94%          100%
     Adoption             100%                     100%                      100%         100%




                                       East Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    86%                       87%                      89%          87%
    JJ - C or A           91%                       89%                      89%          88%
    JJ - P or ICJ                                                            80%          85%
    CPS                   98%                      100%                      95%          95%
    RH                    94%                       86%                      92%          94%
    Adoption              94%                       98%                      98%          98%




TN Dept. of Children's Services
Office of Performance Quality Improvement              10                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                          East Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  7%
         Agree                           58%
         Disagree                        4%
         Strongly Disagree               0%
         N/A                             25%




                                  Juvenile Justice - Custody or Aftercare
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  23%
         Agree                           55%
         Disagree                        2%
         Strongly Disagree               2%
         N/A                             13%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                11                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                    East Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ
                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 32%
         Agree                          46%
         Disagree                        5%
         Strongly Disagree               2%
         N/A                            16%




                                                          CPS
                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                  19%
          Agree                           27%
          Disagree                         4%
          Strongly Disagree                0%
          N/A                             38%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                12                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                    East Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home
                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   4%
          Agree                           46%
          Disagree                         2%
          Strongly Disagree                0%
          N/A                              2%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                13                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                    Hamilton CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%



            75%



            50%



            25%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   100%                     100%                      100%         90%
     JJ - C or A          79%                       82%                      100%         93%
     JJ - P or ICJ                                                           100%         100%
     CPS                  100%                     100%                      74%          100%
     RH                   92%                       83%                      100%         100%
     Adoption             100%                     100%                      100%         100%




                                    Hamilton Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    91%                       92%                      90%          86%
    JJ - C or A           67%                       93%                      98%          89%
    JJ - P or ICJ                                                            100%         100%
    CPS                   90%                      100%                      92%          93%
    RH                    95%                       97%                      96%          96%
    Adoption              95%                       97%                      95%          98%




TN Dept. of Children's Services
Office of Performance Quality Improvement              14                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                       Hamilton Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  42%
         Agree                           16%
         Disagree                        1%
         Strongly Disagree               0%
         N/A                             34%




                                  Juvenile Justice - Custody or Aftercare
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 41%
         Agree                          25%
         Disagree                       13%
         Strongly Disagree               4%
         N/A                            17%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                15                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                  Hamilton Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ
                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  0%
         Agree                          25%
         Disagree                       75%
         Strongly Disagree               0%
         N/A                             0%




                                                          CPS
                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                  12%
          Agree                           29%
          Disagree                         5%
          Strongly Disagree                0%
          N/A                             47%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                16                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                  Hamilton Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home
                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   6%
          Agree                           40%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                             54%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                17                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                      Knox CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


            75%


            50%


            25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   100%                     100%                      76%          100%
     JJ - C or A          100%                     100%                      74%          100%
     JJ - P or ICJ                                                           100%         100%
     CPS                  100%                     100%                      15%          61%
     RH                    0%                      100%                      94%          100%
     Adoption             15%                      100%                      83%          14%




                                      Knox Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    91%                       94%                      93%          91%
    JJ - C or A           82%                       87%                      93%          97%
    JJ - P or ICJ                                                            68%          79%
    CPS                   83%                       97%                      89%          88%
    RH                     0%                       86%                      91%          91%
    Adoption              99%                       99%                      99%          100%




TN Dept. of Children's Services
Office of Performance Quality Improvement              18                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                          Knox Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  29%
         Agree                           32%
         Disagree                        3%
         Strongly Disagree               0%
         N/A                             27%




                                  Juvenile Justice - Custody or Aftercare
                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  2%
         Agree                          38%
         Disagree                       38%
         Strongly Disagree               2%
         N/A                            17%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                19                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                    Knox Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ
                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  0%
         Agree                          25%
         Disagree                        0%
         Strongly Disagree               0%
         N/A                            75%




                                                          CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                  11%
          Agree                           45%
          Disagree                         3%
          Strongly Disagree                2%
          N/A                             31%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                20                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                    Knox Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           59%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                              0%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                21                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                Mid-Cumberland CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   100%                     100%                      83%          97%
     JJ - C or A          100%                      92%                      86%          100%
     JJ - P or ICJ                                                           89%          90%
     CPS                  100%                      98%                      79%          87%
     RH                   100%                      88%                      91%          83%
     Adoption             98%                       94%                      100%         99%




                                Mid-Cumberland Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


             0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
     SS                   81%                       87%                      90%          86%
     JJ - C or A          85%                       88%                      89%          88%
     JJ - P or ICJ                                                           79%          81%
     CPS                  92%                       99%                      91%          92%
     RH                   93%                       94%                      94%          95%
     Adoption             98%                       99%                      98%          98%




TN Dept. of Children's Services
Office of Performance Quality Improvement              22                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                   Mid-Cumberland Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  21%
         Agree                           53%
         Disagree                        3%
         Strongly Disagree               1%
         N/A                             16%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  7%
         Agree                          62%
         Disagree                        6%
         Strongly Disagree               1%
         N/A                            15%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                23                                          October 2009
                                   Case Process Review - 4th Quarter 2009


                               Mid-Cumberland Visitation Documentation (continued)
                                 (Percentage of completed reviews from the quarterly samples)



                                      Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                        Q4 09*
         Strongly Agree                   6%
         Agree                           60%
         Disagree                         8%
         Strongly Disagree                3%
         N/A                             13%




                                                           CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                          Q4 09*
          Strongly Agree                   11%
          Agree                            28%
          Disagree                          5%
          Strongly Disagree                 1%
          N/A                              45%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 24                                         October 2009
                                  Case Process Review - 4th Quarter 2009


                             Mid-Cumberland Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           55%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                             27%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                25                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                    Northeast CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


            75%


            50%


            25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   87%                       70%                      89%          90%
     JJ - C or A          81%                      100%                      100%         84%
     JJ - P or ICJ                                                           90%          100%
     CPS                  100%                      84%                      93%          88%
     RH                   96%                      100%                      100%         100%
     Adoption             98%                      100%                      73%          100%




                                   Northeast Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    88%                       90%                      87%          91%
    JJ - C or A           91%                       96%                      93%          93%
    JJ - P or ICJ                                                            92%          90%
    CPS                   92%                      100%                      93%          96%
    RH                    97%                       97%                      98%          99%
    Adoption              99%                       99%                      100%         99%




TN Dept. of Children's Services
Office of Performance Quality Improvement              26                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                       Northeast Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  23%
         Agree                           34%
         Disagree                        8%
         Strongly Disagree               1%
         N/A                             28%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 23%
         Agree                          52%
         Disagree                        8%
         Strongly Disagree               1%
         N/A                            15%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                27                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Northeast Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 15%
         Agree                          62%
         Disagree                        7%
         Strongly Disagree               0%
         N/A                            13%




                                                          CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                   5%
          Agree                           27%
          Disagree                         3%
          Strongly Disagree                0%
          N/A                             63%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                28                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Northeast Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           95%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                              0%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                29                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                   Northwest CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


            75%


            50%


            25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   93%                      100%                      71%          100%
     JJ - C or A          89%                      100%                      60%          100%
     JJ - P or ICJ                                                           100%         100%
     CPS                  94%                      100%                      100%         100%
     RH                   100%                     100%                      100%         100%
     Adoption             88%                       96%                      100%         100%




                                   Northwest Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    97%                       97%                      95%          96%
    JJ - C or A           97%                       98%                      92%          92%
    JJ - P or ICJ                                                            95%          96%
    CPS                   99%                       82%                      97%          99%
    RH                    94%                       95%                      95%          94%
    Adoption              98%                       98%                      99%          99%




TN Dept. of Children's Services
Office of Performance Quality Improvement              30                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                       Northwest Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  29%
         Agree                           37%
         Disagree                        5%
         Strongly Disagree               1%
         N/A                             24%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  6%
         Agree                           45%
         Disagree                        32%
         Strongly Disagree               2%
         N/A                             17%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                31                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Northwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 34%
         Agree                          48%
         Disagree                        3%
         Strongly Disagree               0%
         N/A                            16%




                                                          CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                  16%
          Agree                           29%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                             55%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                32                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Northwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           36%
          Disagree                         9%
          Strongly Disagree                0%
          N/A                             55%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                33                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                     Shelby CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


            75%


            50%


            25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                    3%                      100%                      56%          86%
     JJ - C or A          30%                      100%                      32%          100%
     JJ - P or ICJ                                                            0%          100%
     CPS                  33%                      100%                      59%          85%
     RH                   100%                     100%                      100%         100%
     Adoption             81%                      100%                      100%         100%




                                     Shelby Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    86%                       86%                      84%          85%
    JJ - C or A           51%                       87%                      92%          87%
    JJ - P or ICJ                                                             0%          100%
    CPS                   90%                       94%                      96%          92%
    RH                    96%                       96%                      72%          80%
    Adoption              95%                       99%                      95%          98%




TN Dept. of Children's Services
Office of Performance Quality Improvement              34                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                         Shelby Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                   Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  8%
         Agree                           50%
         Disagree                        7%
         Strongly Disagree               0%
         N/A                             24%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  1%
         Agree                           53%
         Disagree                        9%
         Strongly Disagree               0%
         N/A                             15%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                35                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                   Shelby Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  0%
         Agree                           75%
         Disagree                        0%
         Strongly Disagree               0%
         N/A                             25%




                                                          CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                   8%
          Agree                           37%
          Disagree                         4%
          Strongly Disagree                0%
          N/A                             23%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                36                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                   Shelby Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                            4%
          Disagree                        81%
          Strongly Disagree                0%
          N/A                              2%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                37                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                Smoky Mountain CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


            75%


            50%


            25%


             0%
                          Q1 09                    Q2 09                     Q3 09        Q4 09
     SS                   100%                      81%                      90%          96%
     JJ - C or A          91%                       85%                      34%          100%
     JJ - P or ICJ                                                           26%          86%
     CPS                  85%                      100%                      56%          73%
     RH                   85%                       60%                       0%          100%
     Adoption              0%                       94%                       0%          98%




                                Smoky Mountain Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    84%                       87%                      88%          89%
    JJ - C or A           90%                       92%                      94%          95%
    JJ - P or ICJ                                                            88%          89%
    CPS                   90%                       99%                      84%          93%
    RH                    95%                       90%                       0%          94%
    Adoption               0%                       98%                       0%          98%




TN Dept. of Children's Services
Office of Performance Quality Improvement              38                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                   Smoky Mountain Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                  Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 20%
         Agree                          49%
         Disagree                        2%
         Strongly Disagree               0%
         N/A                            24%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 45%
         Agree                          30%
         Disagree                        9%
         Strongly Disagree               0%
         N/A                            17%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                39                                          October 2009
                                   Case Process Review - 4th Quarter 2009


                               Smoky Mountain Visitation Documentation (continued)
                                 (Percentage of completed reviews from the quarterly samples)



                                      Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                        Q4 09*
         Strongly Agree                   36%
         Agree                            25%
         Disagree                         14%
         Strongly Disagree                2%
         N/A                              23%




                                                           CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                          Q4 09*
          Strongly Agree                   12%
          Agree                            24%
          Disagree                         16%
          Strongly Disagree                 0%
          N/A                              44%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                 40                                         October 2009
                                  Case Process Review - 4th Quarter 2009


                             Smoky Mountain Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           78%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                              6%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                41                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                 South Central CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


             0%
                         Q1 09                     Q2 09                    Q3 09         Q4 09
     SS                   95%                       86%                      88%          95%
     JJ - C or A         100%                       85%                      92%          100%
     JJ - P or ICJ                                                           97%          84%
     CPS                  53%                      100%                      61%          61%
     RH                   79%                      100%                      84%          100%
     Adoption             90%                       90%                      100%         93%




                                 South Central Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    84%                       89%                      89%          89%
    JJ - C or A           91%                       91%                      84%          88%
    JJ - P or ICJ                                                            75%          83%
    CPS                   90%                      100%                      87%          89%
    RH                    79%                       88%                      91%          82%
    Adoption              98%                       98%                      98%          98%




TN Dept. of Children's Services
Office of Performance Quality Improvement              42                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                     South Central Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                  Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  8%
         Agree                          43%
         Disagree                        5%
         Strongly Disagree               0%
         N/A                            30%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  4%
         Agree                          53%
         Disagree                       14%
         Strongly Disagree               0%
         N/A                            15%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                43                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                               South Central Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  5%
         Agree                           62%
         Disagree                        5%
         Strongly Disagree               0%
         N/A                             19%




                                                          CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                   4%
          Agree                           38%
          Disagree                         7%
          Strongly Disagree                1%
          N/A                             45%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                44                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                              South Central Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           10%
          Disagree                         0%
          Strongly Disagree               19%
          N/A                             21%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                45                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                   Southeast CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


             0%
                         Q1 09                     Q2 09                    Q3 09         Q4 09
     SS                   64%                      100%                      78%          100%
     JJ - C or A         100%                      100%                      100%         100%
     JJ - P or ICJ                                                           100%         100%
     CPS                  98%                      100%                      88%          81%
     RH                  100%                      100%                      100%         100%
     Adoption             97%                      100%                      100%         100%




                                   Southeast Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    92%                       91%                      88%          91%
    JJ - C or A           87%                       94%                      86%          88%
    JJ - P or ICJ                                                            76%          82%
    CPS                   92%                       92%                      94%          94%
    RH                    98%                       98%                      98%          97%
    Adoption              94%                       99%                      99%          100%




TN Dept. of Children's Services
Office of Performance Quality Improvement              46                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                       Southeast Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                  Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  9%
         Agree                          53%
         Disagree                        1%
         Strongly Disagree               0%
         N/A                            31%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 31%
         Agree                          49%
         Disagree                        0%
         Strongly Disagree               0%
         N/A                            13%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                47                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Southeast Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 19%
         Agree                          56%
         Disagree                        0%
         Strongly Disagree               0%
         N/A                            25%




                                                          CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                  16%
          Agree                           27%
          Disagree                         1%
          Strongly Disagree                0%
          N/A                             47%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                48                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Southeast Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           67%
          Disagree                         0%
          Strongly Disagree                0%
          N/A                             33%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                49                                          October 2009
                             Case Process Review - 4th Quarter 2009

                                   Southwest CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


             0%
                         Q1 09                     Q2 09                    Q3 09         Q4 09
     SS                   88%                      100%                      89%          100%
     JJ - C or A          69%                      100%                      100%         100%
     JJ - P or ICJ                                                           100%         100%
     CPS                  52%                      100%                      100%         99%
     RH                  100%                      100%                      69%          100%
     Adoption            100%                      100%                      98%          100%




                                   Southwest Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    89%                       89%                      92%          90%
    JJ - C or A           93%                       90%                      95%          93%
    JJ - P or ICJ                                                            87%          86%
    CPS                   86%                       89%                      88%          85%
    RH                    96%                       93%                      94%          92%
    Adoption              95%                       93%                      96%          97%




TN Dept. of Children's Services
Office of Performance Quality Improvement              50                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                      Southwest Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                  Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                  8%
         Agree                          48%
         Disagree                        3%
         Strongly Disagree               0%
         N/A                            18%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 19%
         Agree                          55%
         Disagree                        2%
         Strongly Disagree               0%
         N/A                            21%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                51                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Southwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                     Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 23%
         Agree                          51%
         Disagree                       13%
         Strongly Disagree               0%
         N/A                            13%




                                                          CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                         Q4 09*
          Strongly Agree                   7%
          Agree                           26%
          Disagree                         6%
          Strongly Disagree                2%
          N/A                             49%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                52                                          October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Southwest Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   0%
          Agree                           65%
          Disagree                        20%
          Strongly Disagree                0%
          N/A                              6%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                53                                          October 2009
                             Case Process Review - 4th Quarter 2009

                              Upper Cumberland CPR Completion Rates
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


             0%
                         Q1 09                     Q2 09                    Q3 09         Q4 09
     SS                  100%                       87%                      76%          82%
     JJ - C or A          82%                      100%                      64%          100%
     JJ - P or ICJ                                                           85%          84%
     CPS                  98%                      100%                      48%          68%
     RH                   68%                      100%                      82%          100%
     Adoption             97%                       97%                      97%          98%




                              Upper Cumberland Overall Documentation
                           (Percentage of completed reviews from the quarterly samples)



           100%


           75%


           50%


           25%


            0%
                         Q1 09                     Q2 09                     Q3 09        Q3 09
    SS                    84%                       92%                      86%          83%
    JJ - C or A           94%                       96%                      82%          95%
    JJ - P or ICJ                                                            83%          88%
    CPS                   93%                       90%                      90%          88%
    RH                    91%                       93%                      93%          95%
    Adoption              99%                       99%                      99%          99%




TN Dept. of Children's Services
Office of Performance Quality Improvement              54                                 October 2009
                                  Case Process Review - 4th Quarter 2009


                                 Upper Cumberland Visitation Documentation
                                (Percentage of completed reviews from the quarterly samples)



                                                  Social Services

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 16%
         Agree                          35%
         Disagree                       11%
         Strongly Disagree               1%
         N/A                            24%




                                  Juvenile Justice - Custody or Aftercare

                    100%

                     75%

                     50%

                     25%

                      0%
                                       Q4 09*
         Strongly Agree                 74%
         Agree                           8%
         Disagree                        5%
         Strongly Disagree               0%
         N/A                            13%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                55                                          October 2009
                                    Case Process Review - 4th Quarter 2009


                               Upper Cumberland Visitation Documentation (continued)
                                  (Percentage of completed reviews from the quarterly samples)



                                       Juvenile Justice - Probation or ICJ

                     100%

                     75%

                     50%

                     25%

                      0%
                                         Q4 09*
         Strongly Agree                   58%
         Agree                            10%
         Disagree                          2%
         Strongly Disagree                 0%
         N/A                              27%




                                                            CPS

                      100%

                       75%

                       50%

                       25%

                          0%
                                           Q4 09*
          Strongly Agree                    17%
          Agree                             27%
          Disagree                           5%
          Strongly Disagree                  0%
          N/A                               44%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.



   TN Dept. of Children's Services
   Office of Performance Quality Improvement                  56                                        October 2009
                                  Case Process Review - 4th Quarter 2009


                             Upper Cumberland Visitation Documentation (continued)
                                (Percentage of completed reviews from the quarterly samples)



                                                  Resource Home

                     100%

                       75%

                       50%

                       25%

                        0%
                                         Q4 09*
          Strongly Agree                   2%
          Agree                           42%
          Disagree                        19%
          Strongly Disagree                0%
          N/A                             10%




*Due to rounding of percentage points up or down in Excel and the category of "Neutral" not being consider for these
charts, some blocks will not add to 100%.




   TN Dept. of Children's Services
   Office of Performance Quality Improvement                57                                          October 2009
                                                                                          Social Services Quantitative

                                          SS Quantitative Indicator                                                State Dav   East Ham Knox MC          NE    NW     Shelby Smoky   SC    SE     SW    UC
Q10   Is the file arranged and labeled according to DCS policy 31.5                                                93%   82% 96%     100%   100%   86% 97%     100%    83%    96% 90%      100%   96%   97%
Q11   Face Cover Sheet for Regional Child Case Files (CS-0822)                                                     94%   96% 92%     100%    93%   90% 97%     100%    97%    96% 95%       97%   91%   87%
Q12   Photograph Identification and Information (CS-0860) of Child                                                 80%   70% 90%      89%    91%   75% 76%      88%    79%    87% 87%       64%   78%   48%
Q13   Are CPS records (if applicable) in the Social Services file                                                  74%   63% 75%      61%    84%   53% 92%      88%    84%    74% 62%       73%   87%   74%
Q14   Affidavit of Reasonable Effort for each court hearing for which custody was an issue                         83%   74% 75%      94%    77%   79% 82%     100%    90%    91% 87%       97%   61%   77%
Q15   Petition for current custody episode                                                                         94%   93% 92%     100%    95%   90% 97%     100%    98%   100% 92%       97%   70%   90%
Q16   Current custody order/bench order/protective custody order                                                   97%   89% 100%    100%    96%   93% 100%    100%    93%   100% 100%     100%   96%   97%
Q17   Court orders that ratify the current Permanency Plan and/or other court orders with reasonable efforts to
                                                                                                                   77%   85%   67%   78%    88%    79%   95%   88%     68%   87%     56%   91%    70%   55%
      finalize the Permanency Plan
Q18   Permanency hearing order dated within the past 12 months                                                     85%   85%   63% 100% 93%        84%   95% 100%      81%   89%     80%   91%    96%   77%
Q19   Petition for TPR filed for a child who has been in custody 15 of the last 22 months, or compelling reasons
                                                                                                                   95%   93%   92%   89%    96%    93% 100% 100%       91%   94%     97% 100% 91% 100%
      documented in TNKids
Q20   All applicable and valid voluntary placement agreements                                                      99% 100% 96% 89%         100%   96% 100% 100%      100%   100% 100% 100% 100%        100%
Q21   Discharge Form and Summary (CS-0046) for closed Probation cases                                              99% 100% 100% 100%       100%   95% 97% 100%        98%   100% 97% 100% 100%         100%
Q22   Native American Heritage Veto Verification (CS-0824) signed by client                                        65% 63% 73% 56%           77%   49% 66% 71%         68%    64% 72% 67% 74%            48%
Q23   Client Rights Handbook Acknowledgement                                                                       71% 82% 77% 56%           79%   61% 45% 88%         83%    60% 77% 79% 83%            61%
Q24   Disclosure Statement - Options and Available Services for Relative Caregivers (CS-0660)                      89% 85% 92% 78%           93%   75% 90% 94%         86%   100% 90% 97% 83%            97%
Q25   Original/copy of/application for SS card (NA for undocumented youth)                                         91% 96% 80% 89%           95%   86% 95% 100%        93%    91% 97% 97% 96%            81%
Q26   Original/copy of/application for birth certificate (NA for undocumented youth)                               96% 96% 96% 89%           96%   91% 95% 100%        97%   100% 100% 97% 96%           90%
Q27   Genogram (CS-0774 or prior form)                                                                             76% 85% 80% 78%           91%   75% 87% 88%         68%    68% 72% 82% 74%            42%
Q28   A Family Functional Assessment updated within the past three (3) months                                      57% 59% 57% 44%           54%   40% 66% 100%        56%    62% 51% 73% 57%            45%
Q29   A current CANS in the file as outlined in Policy 11.1                                                        82% 93% 59% 78%           93%   75% 97% 100%        81%    89% 77% 82% 87%            71%
Q30   An Interdependent Living Assessment for youth aged 14 and older (Ansell Casey Life Skills Assessment)
                                                                                                                   95%   93%   94%   94% 100% 97%        92% 100%      95%   98%     92%   97%    91%   84%
Q31 Diligent Search Checklist (CS-0584) documenting efforts to locate                                              85%   74%   82%   83%    89%    90%   87% 100%      68%   96%     82%   97%    65%   90%
Q32 Authorization for Release of Information and HIPAA Protected Health Information to the Department of
                                                                                                                   89%   93%   88%   67%    93%    90%   90%   94%     77%   98%     90% 100% 87%       77%
    Children's Services (CS-0668) signed by client
Q33 The most recent Permanency Plan                                                                                93%   89%   82%   78%    98%    91%   92% 100%      88%   96%     97% 100% 96%       97%
Q34 Termination of Parental Rights Criteria and Procedures form (CS-0745) dated within the past 12 months
                                                                                                                   88%   70%   82%   61%    95%    86%   92% 100%      83%   98%     97%   88%    96%   90%
Q35 Documentation of all required quarterly progress reports (CS-0430) dated within the past three months          74%   78%   69%   94%    88%    79%   82% 94%       79%   60%     80% 52% 74%        52%
Q36 The most recent Foster Care Review Board Summary (CS-0510)                                                     87%   89%   80%   83%    91%    90%   90% 100%      75%   77%     95% 100% 96%       81%
Q37 Notification of Equal Access to Programs form (CS-0158) dated within the past 12 months                        73%   52%   75%   50%    80%    68%   74% 77%       65%   85%     72% 79% 83%        74%
Q38 Notice of Action form (CS-0800) for every placement change CFTM (excluding movement between DCS
    foster homes) Note that A Notice of Action is required related to residential services, not entry and exit     92%   85%   94% 100% 100% 83%         97% 100%      90%   85%     97%   97%    96%   90%
    from DCS care.
Q39 Are Serious Incident Reports placed in file (if applicable)                                                    96% 100% 96%      94%    98%    95%   97% 100%      91%   94%     97%   97% 91% 94%
Q40 Are current provider reports/summaries in the file (if applicable)                                             91% 96% 88%       89%    96%    95%   95% 100%      75%   89%     95%   82% 100% 94%
                                                                                                           58
                                                                                           Social Services Quantitative

                                           SS Quantitative Indicator                                                 State Dav   East Ham Knox MC         NE    NW    Shelby Smoky   SC     SE     SW     UC
Q41 Is the Well-Being Information and History form (CS-0543) completed and in the file                               95%   85%   98%   83%   89%    95%   97%   94%    91%   100%    97% 100% 96% 100%
Q42 For children under two (2) years of age, a current EPSDT according to the periodicity schedule as
                                                                                                                     97% 100% 98% 100% 96% 100% 95% 100%               98%   96%     92%    97%    96%    97%
    provided by the Health Unit nurse
Q43 For children over two (2) years of age, a current EPSDT                                                          94%   93%   98% 100% 98%       91% 100% 100%      90%   89%     97%    88% 100% 94%
Q44 Followup documentation from the most recent EPSDT (from the Health Icon, and from the Appointment
                                                                                                                     90%   96%   98%   94%   93%    88%   97%   94%    83%   89%     92%    73%    96%    90%
    and Completed Health Services tabs
Q45 For each health service designated as complete in TNKids, a copy of the Health Services Confirmation
                                                                                                                     89%   89%   98%   94%   84%    88%   95% 100%     84%   83%     92%    79%    91%    90%
    and Follow Up Notification form (CS0689)
Q46 Informed Consent to Routine Health Services for Minors (CS-0206)                                                 88%   78% 100% 44%      93%    88%   97% 100%     68%   98%     87%    97%    91%    87%
Q47 Informed Consent for Psychotropic Medication (CS-0627) for each of the psychotropic medications that
    the child is taking, signed by the child's parent(s) if the child is under 16, by the Health Unit nurse if the
                                                                                                                     96%   93%   98%   94%   95%    90%   97% 100%     97%   100%    92%    94% 100% 97%
    child is under the age of 16 and the parent(s) cannot be located or have been TPRed, or signed by the
    child if aged 16 and older
Q48 Completed and up-to-date education passport face sheet (CS-0657)                                                 80% 85% 61% 78%          88%   81% 76% 94%        72%   85%      85%    97%    87%    61%
Q49 Completed School Enrollment Letter(s) according to DCS Policy 21                                                 80% 78% 61% 67%          88%   90% 82% 100%       79%   76%      80%    94%    83%    68%
Q50 Copy of last periodic report card                                                                                73% 78% 71% 67%          70%   70% 74% 100%       72%   72%      82%    76%    83%    58%
Q51 Transcript indicating last grade completed (10th-12th grades only), including all coursework completed           89% 100% 86% 83%         88%   88% 92% 100%       77%   89%      92%    94%    96%    84%
Q52 Copy of TCAP Achievement Test scores/labels (Elementary/Middle School)                                           79% 63% 86% 78%          86%   68% 87% 100%       65%   79%      74%    88%    87%    90%
Q53 Copy of TCAP Competency/Gateway Test scores/labels (High School)                                                 84% 85% 80% 78%          88%   83% 84% 100%       77%   79%      87%    91%    87%    81%
Q54 Attendance record from last and current schools (located on report cards)                                        77% 82% 67% 83%          71%   77% 82% 100%       79%   77%      77%    85%    87%    65%
Q55 Discipline record (includes suspensions, expulsions, and zero tolerance)                                         90% 100% 80% 89%         96%   86% 95% 94%        88%   85%      92%    94%    96%    94%
Q56 Copy of current Special Education eligibility report                                                             94% 96% 96% 83%          98%   98% 90% 94%        91%   93%      92%    94%    96%    90%
Q57 Most current psycho-educational evaluation/re-evaluation                                                         96% 96% 96% 89%          95%   95% 100% 100%      98%   93%      92%    97%   100%    94%
Q58 Current and past IEPs                                                                                            95% 93% 94% 78%          98%   90% 100% 94%       97%   94%     100%    91%   100%    94%
Q59 504 information to include a copy of the Student Services Plan (if applicable)                                   98% 100% 94% 100%       100%   98% 100% 94%       98%   96%      90%   100%   100%   100%
Q60 TEIS information (ages birth - three[3] only), including a copy of the individualized Family Services Plan (if
                                                                                                                     95%   96%   98% 100% 96%       97%   90% 100%     95%   96%     95%    91%    91%    87%
    applicable)
Q61 List of specific health treatment(s) needed during school hours                                                  98%   96% 98% 100% 96%         90% 100% 100%     100%   98%     100% 100% 100% 100%
Q62 List of specific medication(s) taken during school hours                                                         96%   93% 100% 100% 93%        88% 97% 94%        98%   96%     100% 100% 100% 94%
Q63 The child's insurance card (TennCare card or private insurance card), or the application for a TennCare
                                                                                                                     97%   96%   98%   94%   98%    93%   97% 100%     95%   98%     100% 97% 100% 94%
    card if it hasn't been received yet
Q64 DCS Daily Rate Child Placement Contract (CS-0565)                                                                90%   85%   96%   89%   91%    75%   95% 100%     88%   96%     97%    94%    70%    87%
Q65 An Individualized Child/Youth Specific Recruitment Plan (CS-0768) for a child who has a sole or
                                                                                                                     93%   96%   88%   94%   93%    88%   92%   88%    97%   96%     95% 100% 91%         94%
    concurrent goal of adoption and has been in care 12 months but has no adoptive placement identified
Q66 Does the file contain a case note for a CFTM held to develop the Individualized Recruitment Plan?                93% 100% 92%      94%   95%    88%   95% 88%      93%    96% 90% 97% 87% 97%
Q67 ICPC (CS-0525 or CS-0523)                                                                                        98% 100% 98%      89%   98%    97%   97% 100%    100%   100% 100% 100% 96% 100%
Q68 Documentation in TNKids case recordings and/or the case file of all contacts for notification of
                                                                                                                     77%   85%   80%   83%   80%    86%   68%   77%    75%   83%     69%    61% 100% 55%
    CFTM/FSTM
                                                                                                            59
                                                                                        Social Services Quantitative

                                         SS Quantitative Indicator                                               State Dav   East Ham Knox MC        NE    NW    Shelby Smoky   SC    SE    SW    UC
Q69 TNKids case recordings have been updated in TNKids within 30 days of casework                                93% 100% 98% 100% 86%         97%   84% 100%     91%   98%     92% 100% 100% 77%
Q70 Documentation of regular CFT meetings within the last quarter according to DCS policy 31.7 in the
                                                                                                                 81%   93%   77%   89%   77%   88%   84%   94%    72%   87%     77%   79%   91%   61%
    Reviews/Hearing/CFTM icon
Q71 Documentation of initial CFT meetings according to DCS policy 31.7 in the Reviews/Hearing/CFTM icon
                                                                                                                 95%   93% 100% 94%      98%   91%   97% 100%     97%   93%     100% 97% 100% 81%
Q72 Documentation of placement stability CFT meetings according to DCS policy 31.7 in the
                                                                                                                 97% 100% 98%      89%   98%   93% 100% 100%      93%   98%     95% 100% 100% 97%
    Reviews/Hearing/CFTM icon
Q73 Documentation of Permanency Plan CFT meetings according to DCS policy 31.7 in the
                                                                                                                 92%   96%   90%   89%   91%   90%   97% 100%     90%   94%     100% 97% 100% 74%
    Reviews/Hearing/CFTM icon
Q74 Documentation of at least two (2) visits per month by a case manager with a child                            94% 100% 96%      94%   98%   90%   97% 100%     90%   94%     90%   97%   96%   94%
Q75 Documentation of at least one (1) visit per month between the case manager and the parent if the child's
                                                                                                                 83%   78%   80%   94%   86%   93%   87%   94%    72%   74%     77%   85%   87%   90%
    Permanency Plan goal is reunification with parent
Q76 Date of the EPSDT along with the PCP name and address                                                        93% 89% 92% 100% 96% 83% 97% 100%                93%   91%     100% 91% 100% 94%
Q77 Documentation of visitation between the parent and child if the Permanency Plan goal is reunification        91% 96% 90% 94% 93% 95% 95% 94%                  83%   83%     80% 100% 100% 97%
                                                                                        Overall Averages         88% 88% 87% 86% 91% 86% 91% 96%                  85%   89%      89% 91% 90% 83%




                                                                                                        60
                                                                       Juvenile Justice - Custody or Aftercare Quantitative

                            JJ - Custody or Aftercare Quantitative Indicator                                  State Dav   East Ham Knox MC         NE     NW     Shelby Smoky   SC     SE     SW     UC
Q11 Is the file arranged and labeled according to DCS policy 31.5?                                            96% 94% 100% 100% 100% 90% 94% 100%                100%    93%    100%    92%    93%   100%
Q12 Face Cover Sheet for Regional Case Files (CS-0822)                                                        95% 77% 90% 86% 100% 100% 100% 89%                  97%   100%     89%   100%   100%   100%
Q13 Photograph Identification and Information (CS-0860) of youth that are less than three months old          65% 41% 30% 57% 100% 80% 56% 100%                   44%    80%     72%    75%    47%    87%
Q14 Initial Intake Placement Referral Checklist (CS-0727)                                                     92% 82% 100% 64% 100% 90% 94% 89%                   88%   100%    100%   100%   100%   100%
Q15 Copies of prior petitions and court orders as documented on the Functional Assessment                     93% 94% 100% 93% 100% 95% 100% 67%                  88%   100%     94%    92%    87%   100%
Q16 Current petition                                                                                          97% 88% 100% 100% 100% 100% 100% 100%               91%   100%     94%    92%   100%   100%
Q17 Court order signed by the judge that contains reasonable efforts language                                 98% 94% 100% 100% 100% 97% 100% 89%                100%   100%    100%    92%   100%   100%
Q18 Discharge Form and Summary (CS-0046)                                                                      94% 82% 100% 100% 100% 85% 100% 100%                91%    93%     94%   100%   100%   100%
Q19 Violation Reports (CS-0156) for all major violations as recorded in case recordings and/or court orders   93% 88% 90% 100% 100% 95% 94% 89%                   94%   100%     83%    75%   100%   100%
Q20 Rules of Aftercare (CS-0012)                                                                              91% 94% 90% 93% 100% 95% 88% 89%                    88%   100%     83%    67%    87%   100%
Q21 Release to Home Placement (CS-0130)                                                                       97% 94% 90% 93% 100% 97% 100% 100%                  97%   100%    100%   100%   100%    93%
Q22 Determinate Commitment Release Notification (CS-0004)                                                     99% 100% 100% 100% 100% 97% 100% 100%               97%   100%    100%   100%   100%   100%
Q23 Individual Student Commitment Reduction Credits (CS-0006)                                                 97% 88% 100% 100% 100% 97% 100% 89%                 97%   100%     94%   100%   100%    93%
Q24 Absconder Recovery Runaway/Escapee (CS-0706)                                                              95% 77% 100% 100% 100% 90% 100% 100%                94%   100%     94%   100%   100%   100%
Q25 Absconder Recovery (CS-0705)                                                                              96% 94% 100% 100% 100% 90% 100% 100%                94%   100%     94%   100%   100%   100%
Q26 Client Rights Handbook Acknowledgement and Signature Page (CS-0835)                                       76% 35% 90% 36% 88% 80% 69% 78%                     97%    87%     83%    58%    73%    93%
Q27 Copy of SS card provided by parent (N/A for undocumented youth)                                           91% 82% 100% 93% 100% 87% 100% 100%                 88%   100%     94%    75%    93%    80%
Q28 Copy of birth certificate provided by parent (N/A for undocumented youth)                                 96% 94% 100% 93% 100% 92% 100% 100%                 91%   100%    100%    92%   100%    93%
Q29 Genogram (CS-0774)                                                                                        61% 47% 80% 57% 50% 49% 63% 33%                     59%   100%     50%    42%    93%    73%
Q30 Family Functional Assessment (CS-0777) updated within the past three (3) months                           59% 18% 60% 29% 75% 51% 75% 56%                     69%    80%     33%    75%    67%    93%
Q31 Youth Level of Service/Case Management Inventory Assessment-YLS                                           92% 88% 80% 79% 100% 100% 100% 78%                  94%   100%     89%    75%    93%   100%
Q32 CANS document                                                                                             92% 82% 100% 93% 100% 90% 81% 78%                  100%    93%     89%   100%    93%   100%
Q33 Predisposition Investigation (CS-0153)                                                                    97% 100% 100% 100% 100% 95% 88% 100%                94%   100%    100%   100%   100%   100%
Q34 Diligent Search Checklist (CS-0584) documenting efforts to locate (if applicable)                         82% 35% 90% 79% 100% 90% 81% 100%                   81%    87%     83%    58%    87%   100%
Q35 Authorization for Release of Child-Specific Information (CS-0559) or Authorization for Release of
    Information and HIPAA Protected Health Information to the Department of Children's Services (CS-          92%   71%   80%   79% 100% 95% 100% 100%            97%   93%     89% 100% 93% 100%
    0668)
Q36 Interdependent Living Assessment for youth 14 and above                                                   90%   71%   90%   71% 100% 87% 100% 89%             91%   87%     100% 100% 93%        93%
Q37 Most recent Permanency Plan (CS-0577) ratified within 60 days                                             81%   82%   80%   93% 88% 74% 88% 78%               78%   80%      72% 75% 93%         93%
Q38
                                                                                                              78%   53%   80%   64%   88%   92%    69%    78%     66%   93%     89%    58%    80%    93%
    Permanency Plan Termination Criteria and Procedures form (Cs-0745) dated within the past 12 months
Q39 Child and Family Team Meeting Summaries (CS-0747) (if applicable)                                         98% 100% 100% 86% 100%        100%    94%   100%   100%   100% 100% 100% 93% 100%
Q40 Quarterly Progress Report (CS-0430) on child in state custody (N/A for YDC)                               87% 82% 80% 93% 100%           90%    88%    78%    91%    67% 67% 100% 100% 93%
Q41 Most recent Foster Care Review Board Summary (CS-0510) (N/A for YDC)                                      86% 65% 90% 100% 100%          85%    94%   100%    88%    67% 67% 100% 100% 93%
Q42 Notification of Equal Access form (CS-0158)                                                               90% 65% 90% 50% 100%           92%   100%    89%    97%    93% 83% 100% 100% 100%
Q43 A Notice of Action form (CS-0800) for every placement change CFTM (excluding moving into a YDC and
    movement between DCS foster homes) Note that a Notice of Action is required related to residential        82%   77%   50%   86% 100% 69% 100% 89%             91%   100%    78%    42%    93% 100%
    services, not entry and exit from DCS care.
                                                                                                      61
                                                                           Juvenile Justice - Custody or Aftercare Quantitative

                              JJ - Custody or Aftercare Quantitative Indicator                                     State Dav   East Ham Knox MC     NE     NW     Shelby Smoky   SC     SE     SW     UC
Q44   Youth and Family Intervention Agreement (CS-0843)                                                            89% 77% 100% 86% 100% 82% 88% 89%               88%    93%     94%    83%   100%   100%
Q45   YFIA Quarterly Review                                                                                        80% 77% 80% 86% 75% 67% 81% 89%                 84%   100%     67%    83%    73%    93%
Q46   ICJ Quarterly Progress Report                                                                                98% 100% 100% 100% 100% 97% 100% 100%           94%    93%    100%   100%   100%   100%
Q47   Interdependent Living Plan for youth 15-1/2 and older                                                        89% 77% 100% 93% 88% 80% 100% 78%               78%    93%     94%   100%   100%   100%
Q48   Signed Rights and Responsibilities at Age 18 (CS-0488)                                                       95% 88% 100% 100% 100% 90% 100% 89%             91%   100%    100%   100%    87%   100%
Q49   Justification for Providing Services to Persons Over 18 (CS-0489)                                            96% 88% 100% 100% 100% 95% 100% 89%             88%   100%    100%   100%    93%   100%
Q50   Classification Report (CS-0226) (only if youth is in a YDS or a Group Home)                                  97% 94% 100% 93% 100% 97% 88% 100%             100%   100%    100%   100%   100%    93%
Q51   Youth Pass Request/Approval (CS-0394)                                                                        96% 94% 100% 100% 100% 97% 100% 100%            84%   100%    100%    83%   100%   100%
Q52   Youth Pass Report (from case recordings)                                                                     83% 71% 90% 86% 100% 77% 88% 78%                69%   100%     83%   100%    87%    93%
Q53   ICJ Travel Permit form                                                                                       99% 100% 100% 100% 100% 100% 100% 100%          91%   100%    100%   100%   100%   100%
Q54   Youth Development Center reports                                                                             96% 77% 100% 86% 100% 97% 100% 100%            100%   100%    100%   100%   100%    93%
Q55   DCS Group Home reports                                                                                       99% 100% 100% 100% 100% 97% 100% 100%           97%   100%    100%   100%   100%   100%
Q56   Private Provider reports                                                                                     97% 88% 100% 100% 100% 92% 100% 100%            97%    93%    100%   100%   100%   100%
Q57   Immunization Records                                                                                         92% 88% 100% 93% 100% 85% 100% 89%              88%    93%     83%   100%   100%   100%
Q58   Follow-up documentation from the most recent EPSDT (from the Health Icon, and from the Appointment
                                                                                                                   90%   88%   90%   93% 100% 77%   94% 100%       94%   80%     89% 100% 93%         93%
      and Completed Health Services tabs)
Q59   Documentation of the date of the EPSDT, the PCP name and address, and the results of the EPSDT               95%   94%   90%   86% 100% 85% 100% 100%       100%   100% 100% 100% 100% 93%
Q60   For each health service designated as complete in TNKids, a copy of the Health Services Confirmation
                                                                                                                   89%   94%   90%   93% 100% 82%   88%    78%     88%   100%    89% 100% 80%         87%
      and Follow-Up Notification form (CS-0689)
Q61   Psychological Examinations (if applicable)                                                                   96%   82%   90% 100% 100% 95% 100% 100%         94%   93%     100% 92% 100% 100%
Q62   Therapy and/or Counseling Reports                                                                            87%   65%   80% 93% 100% 82% 94% 100%           75%   93%      94% 92% 93% 100%
Q63   Authorization for Routine Health Services for Minors (CS-0206)                                               95%   71%   90% 93% 100% 92% 100% 100%         100%   93%     100% 100% 100% 100%
Q64   Informed Consent for Psychotropic Medication form (CS-0627) for each of the psychotropic medications
      that the yout is taking signed by the youth's parent(s) if the youth is under the age of 16, signed by the
                                                                                                                   97%   88%   90%   93% 100% 100% 100% 100%       97%   100%    94% 100% 93% 100%
      Health Unit nurse if the youth is under the age of 16 and the parent(s) can not be located, or signed by
      the youth if aged 16 and older
Q65   Well-Being Information and History (CS-0543)                                                                 97%   88% 100% 100% 100% 100%    100%   100%    88%   93%     100%   100%   100%   100%
Q66   Alcohol and Drug Assessment                                                                                  85%   77% 70% 93% 100% 82%        94%   100%    72%   87%      94%    83%   100%    73%
Q67   Drug Screen Consent-Refusal and Results (CS-0831)                                                            91%   82% 100% 93% 100% 87%      100%   100%    81%   93%      89%   100%   100%    93%
Q68   A completed and up-to-date Education Passport Face Sheet (CS-0657)                                           64%   41% 70% 64% 88% 72%         63%    89%    56%   87%      50%    42%    67%    60%
Q69   Completed School Enrollment Letter according to DCS Policy 21                                                67%   41% 80% 86% 88% 64%         69%   100%    63%   87%      44%    33%    73%    80%
Q70   Most recent Individual Student Cumulative Report Card (CS-0051)                                              71%   59% 50% 86% 100% 62%        88%    44%    69%   80%      61%    58%    87%    93%
Q71   Transcript (CS-0170) indicating last grade completed (10th-12th grades only), including all coursework
                                                                                                                   77%   65%   80%   79% 100% 54%   75%    78%     91%   93%     83%    50%    87%    93%
      completed
Q72   Copy of TCAP Achievement Test scores/labels (Elementary/Middle School)                                       74%   53%   80%   57% 100% 82%   81% 100%       56%   93%     67%    58%    80%    87%
Q73   Copy of TCAP Competency/Gateway Test scores/labels (High School)                                             66%   35%   70%   64% 100% 51%   63% 89%        53%   87%     78%    67%    73%    87%
Q74   Attendance record from last and current schools (located on report cards)                                    77%   53%   50%   86% 88% 69%    81% 100%       75%   87%     78%    75%    87%    93%
Q75   Discipline record (includes suspensions, expulsions, and zero tolerance)                                     77%   47%   50%   93% 88% 87%    75% 100%       66%   80%     78%    75%    73%    93%
                                                                                                           62
                                                                        Juvenile Justice - Custody or Aftercare Quantitative

                              JJ - Custody or Aftercare Quantitative Indicator                               State Dav     East Ham Knox MC            NE     NW     Shelby Smoky   SC     SE     SW     UC
Q76    Copy of current Special Education eligibility report                                                  91%    77% 70% 100%          88%   90% 94% 89%           91%   100% 94% 92% 100% 100%
Q77    Most current psycho-educational evaluation/re-evaluation                                              91%    65% 80% 100%         100%   92% 94% 89%           91%   100% 89% 92% 100% 100%
Q78    All current and past IEP (CS-0232)                                                                    91%    77% 70% 100%         100%   80% 94% 89%          100%   100% 94% 83% 100% 93%
Q79    504 information to include a copy of the Student Services Plan (if applicable)                        95%    65% 80% 100%         100%   95% 94% 100%         100%   100% 100% 100% 100% 100%
Q80    Are visits/contact with school personnel completed per Policy 13.1?                                   80%    18% 70% 86%           75%   82% 94% 78%           94%    80% 78% 83% 87% 100%
Q81    List of specific health treatment(s) needed during school hours                                       97%    71% 100% 100%        100%   95% 100% 100%        100%   100% 100% 100% 100% 100%
Q82    List of specific medication(s) taken during school hours                                              96%    71% 100% 93%         100%   97% 100% 100%         97%   100% 100% 100% 100% 100%
Q83    The Education Passport, face sheet and supporting school records are updated to include the
                                                                                                             76%    59%    90%    79% 100% 80%         88%    89%     63%   93%     61%    83%    87%    60%
       YDC/Group Home school records upon release
Q84    Child Welfare Benefits Application (CS-0475)                                                           97%    77%   100%    93%   100%   100%   100%   100%   100%   100%     94%   100%   100%   100%
Q85    Child Welfare Benefits Redetermination form (CS-0477)                                                  86%    65%   100%    93%   100%    87%    94%   100%    69%   100%     78%    75%    93%    93%
Q86    Insurance Card - TNCare or private insurance                                                           92%    82%   100%    93%   100%    87%    94%    89%    91%   100%     89%   100%    87%   100%
Q87    Notification of Change of Circumstances for each move (CS-0476)                                        79%    47%    40%    71%   100%    82%    94%    89%    88%    93%     56%    92%    73%    93%
Q88    Daily Rate Child Placement Contract (CS-0565)                                                          92%    82%    70%   100%   100%    92%   100%   100%    91%   100%     94%    83%    93%    93%
Q89    Clothing Purchase Authorization (CS-0540) and receipts                                                 89%    94%    90%    86%   100%    90%   100%   100%    69%   100%     94%    83%    80%   100%
Q90    Cover memo requesting Interstate Compact services                                                     100%   100%   100%   100%   100%   100%   100%   100%   100%   100%    100%   100%   100%   100%
Q91    Application for Compact Services and Waiver (ICJ Form IA/VI)                                          100%   100%   100%   100%   100%   100%   100%   100%   100%   100%    100%    92%   100%   100%
Q92    Probation or Parole Investigation Request (ICJ Form IV)                                                99%   100%   100%    93%   100%    97%   100%   100%   100%   100%    100%   100%    93%   100%
Q93    ICJ Home Evaluation report                                                                            100%    94%   100%   100%   100%   100%   100%   100%   100%   100%    100%   100%   100%   100%
Q94    Case Transfer Checklist (CS-0638)                                                                      90%    82%    70%    86%    88%    95%    94%   100%    84%    93%     83%    83%   100%   100%
Q95    Youth Grievance Report Probation/Aftercare (CS-0328)                                                   93%    59%   100%   100%   100%   100%   100%   100%    94%   100%     72%   100%   100%    93%
Q102
                                                                                                             95% 100% 100% 86% 100% 100% 100% 100%                    88%   100%    94%    83%    93%    93%
     Documentation of initial CFT meetings according to DCS Policy 31.7 in the Reviews/Hearing/CFTM icon
Q103 Documentation of placement stability CFT meetings according to DCS Policy 31.7 in the
                                                                                                             95% 100% 100% 100% 100% 95% 100% 100%                    84%   100%    94% 100% 87%         93%
     Reviews/Hearing/CFTM icon
Q104 Documentation of Permanency Plan CFT meetings according to DCS policy 31.7 in the
                                                                                                             89%    71% 100% 100% 75%           87% 100% 89%          88%   100%    78% 100% 93%         87%
     Reviews/Hearing/CFTM icon
Q105 Date of the EPSDT along with the PCP name and address                                                   94%    100%   100%   100%   100%    87%   100%   100%    84%   100%    94%     92%   100%   93%
Q106 YLS/CMI entered on Assessment Icon in TNKids                                                            81%     82%    70%    79%   100%    82%    81%    56%    81%    93%    89%     67%    80%   80%
Q107 Case recordings have been updated in TNKids within 30 days of casework                                  94%    100%    90%   100%    75%   100%   100%    67%    88%    93%    89%    100%   100%   93%
Q108 Does the Education Icon reflect the current school                                                      85%     65%    80%    93%   100%    97%    94%   100%    50%    93%    83%    100%    87%   93%
                                                                                        Overall Averages     89%     77%    88%    89%    97%    88%    93%    92%    87%    95%    88%     88%    93%   95%




                                                                                                     63
                                                                             Juvenile Justice - Probation or ICJ Quantitative

                                 JJ - Probation or ICJ Quantitative Indicator                                   State Dav    East Ham Knox MC           NE     NW     Shelby Smoky   SC     SE     SW     UC
Q11   Is the file arranged and labeled according to DCS policy 31.5?                                            98%   100%   100%   100%    75%   96%   100%   100%   100%   100% 100% 89%         96% 100%
Q12   Face Cover Sheet for Regional Case Files (CS-0822)                                                        91%    86%    92%   100%    50%   96%    87%    96%   100%   100% 86% 78%          96% 91%
Q13   Photograph Identification and Information (CS-0860) of youth that are less than three months old          66%    14%    67%   100%    25%   64%    79%    88%   100%    73% 52% 56%          73% 50%
Q14   Probation Intake Referral Form (CS-0801)                                                                  96%    86%    97%   100%   100%   98%    95%   100%   100%    93% 100% 100%        91% 97%
Q15   Copies of prior petitions and court orders as documented on the Functional Assessment                     93%   100%    97%   100%   100%   94%   100%   100%   100%   100% 76% 100%         86% 78%
Q16   Current petition                                                                                          93%   100%    97%   100%   100%   89%   100%    96%   100%    97% 95% 100%         81% 84%
Q17   Court order signed by the judge placing youth on probation                                                96%   100%   100%   100%   100%   98%   100%    96%   100%    93% 95% 100%         86% 94%
Q18   Discharge Form and Summary (CS-0046)                                                                      98%   100%    97%   100%   100%   98%   100%   100%   100%   100% 100% 67%         96% 100%
Q19
                                                                                                                96% 100% 97% 100% 100% 87% 97% 100%                   100%   97%     100% 100% 100% 100%
      Violation Reports (CS-0156) for all major violations as recorded in case recordings and/or court orders
Q20   Rules of Probation (CS-0043)                                                                              98% 100% 94% 100% 75% 98% 100% 100%                   100%   100% 100% 100% 96% 97%
Q21   Client Rights Handbook Acknowledgement and Signature Page (CS-0835)                                       82% 29% 89% 100% 75% 85% 71% 88%                      100%    93% 76% 78% 77% 94%
Q22   Copy of SS card provided by parent (N/A for undocumented youth)                                           68% 43% 58% 100% 25% 64% 68% 88%                      100%    83% 43% 78% 68% 81%
Q23   Copy of birth certificate provided by parent (N/A for undocumented youth)                                 69% 57% 67% 100% 25% 62% 68% 88%                      100%    83% 52% 78% 68% 72%
Q24   Genogram (CS-0774)                                                                                        70% 29% 78% 100% 75% 66% 76% 88%                      100%    70% 48% 56% 86% 69%
Q25   Family Functional Assessment (CS-0777) updated within the past three (3) months                           60% 100% 64% 100% 50% 38% 71% 92%                     100%    70% 43% 44% 73% 72%
Q26   Youth Level of Service/Case Management Inventory Assessment-YLS                                           87% 86% 89% 100% 100% 91% 90% 92%                     100%    83% 76% 44% 100% 84%
Q27   Predisposition Investigation (CS-0153)                                                                    96% 86% 97% 100% 100% 89% 100% 100%                   100%    97% 100% 100% 100% 100%
Q28   Diligent Search Checklist (CS-0584) documenting efforts to locate (if applicable)                         86% 100% 75% 100% 100% 96% 100% 100%                  100%    63% 81% 100% 86% 91%
Q29
      Authorization for Release of Child-Specific Information (CS-0559) or Authorization for Release of         96%   57%    92% 100% 100% 96% 100% 100%              100%   97%     100% 100% 100% 100%
      Information and HIPAA Protected Health Information to the Department of Children's Services (CS-0668)
Q30   Child and Family Team Meeting Summaries (CS-0747) (if applicable)                                         83% 14% 64% 100% 75% 76% 100% 100%                    100%   80%      95%   100%    77%    94%
Q31   Notification of Equal Access form (CS-0158)                                                               96% 43% 97% 100% 100% 93% 100% 100%                   100%   97%     100%    89%    96%   100%
Q32   Youth and Family Intervention Agreement (CS-0843)                                                         86% 57% 89% 100% 100% 77% 87% 100%                    100%   93%      67%    78%    91%    94%
Q33   YFIA Quarterly Review                                                                                     65% 14% 61% 100% 100% 34% 71% 96%                     100%   63%      76%    78%    82%    78%
Q34   ICJ Quarterly Progress Report                                                                             94% 57% 97% 100% 75% 91% 97% 100%                     100%   97%      95%    89%    96%    94%
Q35   Private Provider reports                                                                                  90% 14% 91% 100% 100% 85% 95% 100%                    100%   97%      95%   100%    82%    91%
Q36   Confirmation of completion of Community Service Work                                                      82% 100% 81% 100% 75% 76% 95% 100%                    100%   90%      67%    67%    86%    91%
Q37   Immunization Records (if received with school records)                                                    71% 43% 58% 100% 75% 66% 82% 100%                     100%   57%      81%    78%    68%    72%
Q38   Alcohol and Drug Assessment                                                                               85% 14% 92% 100% 100% 66% 100% 100%                   100%   90%     100%    78%    73%    91%
Q39   Drug Screen Consent-Refusal and Results (CS-0831)                                                         91% 43% 86% 100% 100% 93% 100% 100%                   100%   83%      81%   100%    91%   100%
Q40   A completed and up-to-date Education Passport Face Sheet (CS-0657)                                        61% 29% 64% 100% 50% 66% 53% 83%                      100%   80%      38%    56%    50%    63%
Q41   Most recent Report Card                                                                                   70% 29% 75% 100% 50% 59% 68% 92%                      100%   87%      62%    56%    68%    75%
Q42   Attendance record from current schools                                                                    75% 43% 78% 100% 50% 57% 84% 88%                      100%   83%      86%    44%    73%    88%
Q43   Discipline record (includes suspensions, expulsions, and zero tolerance)                                  77% 14% 75% 100% 50% 66% 87% 96%                      100%   83%      86%    44%    73%    91%
Q44   Are visits/contact with school personnel completed per Policy 13.1?                                       74% 14% 69% 100% 75% 60% 90% 88%                      100%   87%      76%    89%    55%    84%
Q45   Cover memo requesting Interstate Compact services                                                         99% 100% 100% 100% 100% 96% 100% 100%                 100%   97%     100%   100%   100%   100%
                                                                                                           64
                                                                         Juvenile Justice - Probation or ICJ Quantitative

                               JJ - Probation or ICJ Quantitative Indicator                            State Dav      East Ham Knox MC            NE     NW   Shelby Smoky   SC   SE   SW   UC
Q46   Application for Compact Services and Waiver (ICJ Form IA/VI)                                      100%   100%   100%   100%   100%   98%    100%   100% 100%   100% 100% 100% 100% 100%
Q47   Probation or Parole Investigation Request (ICJ Form IV)                                            99%   100%    97%   100%   100%   98%    100%   100% 100%   100% 95% 100% 100% 100%
Q48   ICJ Home Evaluation report                                                                         98%   100%   100%   100%    50%   93%    100%   100% 100%   100% 100% 89% 100% 100%
Q49   ICJ Travel Permit form                                                                             98%   100%   100%   100%    75%   96%    100%   100% 100%    93% 100% 100% 100% 100%
Q50   Case Transfer Checklist (CS-0638)                                                                  91%    14%    86%   100%    50%   93%     97%   100% 100%   100% 91% 89% 100% 97%
Q51   Youth Grievance Report Probation/Aftercare (CS-0328)                                               94%    14%   100%   100%   100%   89%    100%   100% 100%    97% 86% 100% 100% 100%
Q56   TNKids case recordings have been updated in TNKids within 30 days of casework                      93%   100%    75%   100%    75%   ####   100%    92% 100%    90% 91% 100% 96% 97%
Q57   YLS/CMI entered on Assessment Icon in TNKids                                                       85%    86%    83%   100%   100%   74%     92%    96% 100%    83% 81% 56% 100% 86%
Q58   Does the Education Icon reflect the current school                                                82%     43%    81%   100%    75%   79%     90%    96% 100%    90% 91% 67% 86% 66%
Q59   Is YFIA entered and approved in TNKids?                                                            71%    71%    67%   100%    75%   45%     71%    96% 100%    93% 57% 78% 77% 75%
                                                                                      Overall Averages 86%      63%    85%   100%    79%   81%     90%    96% 100%    89% 83% 82% 86% 88%




                                                                                                  65
                                                                                  Child Protective Services Quantitative

                                         CPS Quantitative Indicator                                             State Dav     East Ham Knox MC            NE     NW     Shelby Smoky   SC     SE     SW     UC
Q12   CPS Referral                                                                                              100%   100%   100%   100%   100%   100%   100%   100%    99%   100% 100% 100% 99% 100%
Q13   Response time assigned                                                                                    100%   100%   100%   100%   100%    99%   100%   100%   100%   100% 98% 100% 100% 100%
Q14   Initial CPIT convened within 24 hours                                                                      97%   100%    97%    99%    98%    93%    97%   100%    97%    99% 100% 98% 95% 97%
Q15   CPIT staffed and documented                                                                                98%   100%   100%   100%   100%    96%    99%   100%    97%   100% 98% 98% 94% 100%
Q16   CPIT restaffing held                                                                                       98%   100%    98%   100%   100%    96%    99%   100%    98%   100% 100% 98% 97% 97%
Q17   Case history reviewed and documented in TNKids                                                             89%    94%    90%    74%    98%    93%    88%    98%    92%    94% 87% 94% 68% 88%
Q18   Documentation in TNKids case recordings of assignment notification to referrent (or good faith attempt)
                                                                                                                92%    89%    98%    96%    98%    94%    88%    98%     97%   97%     85% 100% 71%         85%
      per DCS policy
Q19   TNKids dictation per policy                                                                               83% 100% 91% 82% 61% 83% 93% 100%                        67%   86%      64%    73%    95%    71%
Q20   Interview with victim                                                                                     97% 96% 100% 96% 96% 97% 97% 100%                        95%   94%      96%    98%    95%   100%
Q21   Interview with perpetrator(s)                                                                             95% 93% 100% 93% 96% 94% 97% 98%                         96%   90%      98%    96%    92%   100%
Q22   Interview with sibling(s)                                                                                 95% 94% 100% 91% 96% 95% 98% 100%                        94%   99%      94%    98%    87%   100%
Q23   Interview with caretaker(s)                                                                               97% 92% 100% 99% 98% 97% 98% 100%                        96%   96%      94%    98%    97%   100%
Q24   Interview with non-related household member(s)                                                            91% 92% 98% 97% 96% 95% 96% 100%                         97%   94%      79%    96%    56%    91%
Q25   Interview with collateral(s)/witness(es)                                                                  89% 87% 98% 96% 98% 92% 92% 98%                          89%   91%      81%   100%    59%    85%
Q26   Description of physical injuries/condition in the narrative                                               97% 96% 100% 100% 100% 97% 99% 100%                      97%   90%     100%    96%    96%    97%
Q27   Photographs supporting written description and are appropriately labeled                                  85% 88% 84% 93% 80% 83% 95% 100%                         67%   83%      93%    84%    91%    71%
Q28   Medical report                                                                                            95% 100% 98% 96% 85% 97% 95% 100%                        94%   97%     100%    96%    88%    82%
Q29   Psychological report                                                                                      96% 100% 97% 100% 83% 96% 99% 100%                       94%   94%     100%    98%    87%    97%
Q30   Substance Abuse Reports/Drug Screen Results                                                               93% 95% 97% 91% 94% 96% 98% 100%                         92%   96%      96%    94%    76%    85%
Q31   DA notification (initial) documented in TNKids case recordings                                            92% 99% 95% 99% 98% 85% 98% 100%                         92%   99%      83%   100%    75%    91%
Q32   Judge notification (initial) documented in TNKids case recordings                                         89% 99% 97% 82% 100% 85% 95% 98%                         92%   97%      83%   100%    58%    88%
Q33   Correspondence (police reports, out-of-state information, email, etc.)                                    96% 98% 98% 91% 94% 94% 94% 100%                         94%   94%      98%    98%   100%    88%
Q34   Home visit and/or site visit per policy                                                                   96% 98% 100% 99% 98% 97% 99% 100%                        97%   94%      83%    98%    91%    97%
Q35   Background check obtained according to DCS Policy 14                                                      84% 94% 79% 82% 87% 80% 89% 100%                         97%   61%      64%    77%    91%    56%
Q36   Documentation of Supervisor conference with Case Manager                                                  79% 88% 97% 77% 94% 67% 75% 89%                          97%   64%      72%    90%    55%    79%
Q37   Educational Records                                                                                       90% 95% 93% 93% 74% 93% 100% 100%                        88%   93%      83%    90%    79%    74%
Q38   All required FSTMs/CFTMs                                                                                  85% 96% 79% 90% 67% 91% 91% 100%                         91%   83%      68%    65%    65%    88%
Q39   If FSTMs/CFTMs are documented in TNKids, is the Non-Custodial Permanency Plan for an FSTMs or a
                                                                                                                90%    96%    93%    90%    67%    91%    96% 100%       88%   87%     98%    98%    76%    85%
      CFTM Summary for a CFTMs in the case file
Q40   CPS Classification and Summary (CS-0740)                                                                  100%   100%   100%   100%   100%   99% 100% 100%         99%   100% 100% 100%        100%   100%
Q41   Classification within 30 days, waiving CPIT cases and some pending autopsy cases                           70%    89%    79%    91%    52%   78% 81% 95%           52%    62% 51% 61%           60%    47%
Q42   Non-Custodial Permanency Plan (NCPP) current and in the file                                               88%    99%    84%    87%    71%   96% 95% 100%          77%    91% 83% 94%           80%    88%
Q43   Notification to DA (classification) documented in TNKids case recordings                                   92%    89%    88%    97%    83%   85% 98% 100%          94%    99% 77% 100%          92%    88%
Q44   Notification to judge (classification) documented in TNKids case recordings                                87%    89%    97%    84%    85%   82% 94% 98%           94%    99% 77% 100%          47%    94%
Q45   Client's Rights Handbook given to client                                                                   95%    95%    97%    94%    98%   93% 95% 98%           97%    96% 91% 98%           94%    88%
Q46   Authorization for Release of Information and HIPAA Protected Health Information to the Department of
                                                                                                                93%    95%    77%    93%    98%    87%    96%    98%     97%   96%     91%    98%    93%    88%
      Children's Services (CS-0668) signed by client
                                                                                                         66
                                                                                   Child Protective Services Quantitative

                                         CPS Quantitative Indicator                                              State Dav    East Ham Knox MC           NE     NW     Shelby Smoky   SC    SE    SW    UC
Q47   Native American Heritage Veto Verification (CS-0824) signed by client                                      94%   95% 97% 94% 98%             90% 92% 98%          97%    96%    89% 100% 94% 88%
Q48   MRS pamphlet given to client                                                                               77%   80% 75% 84% 85%             65% 94% 84%          90%    74%    83% 86% 34% 88%
Q49   A Functional Assessment updated within the past 3 months                                                   89%   99% 97% 94% 59%             78% 96% 100%         96%    94%    87% 98% 76% 85%
Q50   SDM Family Risk Assessment/FAST                                                                            95%   93% 100% 99% 100%           99% 100% 97%         99%   100%    89% 98% 74% 94%
Q51   Immediate Protection Agreement per policy                                                                  96%   98% 100% 96% 74%            97% 100% 100%        92%    96%    96% 96% 96% 97%
Q52   SDM Safety Assessment                                                                                      97%   93% 100% 99% 100%           98% 100% 100%        97%   100%    96% 100% 83% 100%
Q53   Referral to Tennessee Early Intervention Services (TEIS) through the TN DOE if the case is classified
                                                                                                                 95%   99%    93%    93%    94%    95% 100% 100%        97%   100%    96% 100% 96%      50%
      allegation indicated on a child under the age of 3
Q54   Referral for services                                                                                      89%    95%    83%    88%    52%   97%    96%   100%    74%    99% 96% 96% 84% 91%
Q55   Contact made with provider(s)                                                                              96%    99%    97%    99%    80%   96%   100%   100%    96%    96% 98% 98% 92% 94%
Q56   Progress reports from provider(s)                                                                          94%    99%    97%    91%    72%   94%    98%   100%    94%    94% 94% 94% 90% 91%
Q57   Were all required face-to-face contacts made within the required timeframes per policy?                    82%    94%    93%    75%    54%   90%    88%   100%    78%    84% 55% 73% 74% 82%
Q58   TNKids record complete                                                                                     96%   100%   100%    93%    98%   90%    98%   100%    97%    96% 91% 100% 98% 100%
Q59   File organized and stamped Confidential                                                                    99%   100%   100%    99%   100%   97%   100%   100%   100%   100% 100% 100% 98% 100%
Q60   Status of Immediate Protection Agreement                                                                   99%   100%    98%   100%   100%   99%   100%   100%   100%    91% 100% 98% 100% 100%
Q61   For children placed in custody, initial petition/custody order/protective custody order                    99%   100%   100%    99%    94%   99%   100%   100%    97%    97% 100% 100% 100% 100%
Q62   For children placed in custody, the Affidavit of Reasonable Efforts and/or removal order                   99%   100%   100%   100%    94%   99%    98%   100%    99%    96% 98% 100% 100% 97%
Q63   Investigation cases closed within 60 days/Assessment cases closed within 120 days?                         80%    93%    88%    74%    76%   89%    89%   100%    63%    74% 74% 75% 97% 27%
Q64   Documentation that a good faith attempt was made for face-to-face contact with victim(s) if no contact
                                                                                                                 98%   99% 100% 94% 100% 99%             99% 100%       97%   99%     94%   98%   96%   97%
      was made
Q65
                                                                                                                 99%   99% 100% 100% 98%           98% 100% 98%         97%   100% 100% 100% 100% 100%
    Notification to indicated perpetrator(s) of due process or a Commissioner's Case File Review (Letter A)?
Q66 Notification of Equal Access to Programs and Services and Grievance Procedures (CS-0158)
                                                                                                                 92%   99%    91%    96%    98%    84%   84%    97%     94%   96%     89%   80%   98%   91%
    acknowledgement
Q67 Relative Caregiver Disclosure Statement and Service Options (CS-0660)                                        93% 92% 98% 87% 85% 92% 91% 98%                        94%   91%     98% 96% 94% 88%
Q68 Family Intervention Services Application (CS-0498)                                                           96% 100% 100% 100% 83% 97% 100% 100%                   88%   97%     98% 100% 95% 94%
                                                                                          Overall Averages       92% 96% 95% 93% 88% 92% 96% 99%                        92%   93%     89% 94% 85% 88%




                                                                                                          67
                                                                                     Resource Home Quantitative

                                        RH Quantitative Indicator                                             State Dav    East Ham Knox MC            NE     NW     Shelby Smoky   SC    SE    SW   UC
Q13   Resource Family Cover Sheet (CS-0675)                                                                   93%   100%   100%   100%    75%    92%    95%    91%    81%    90% 92% 100% 94% 100%
Q14   Resource Home Study and Verifications Checklist (CS-0690)                                               90%    60%    83%    82%    88%   100%   100%    91%    94%    90% 80% 100% 89% 94%
Q15   Resource Home Mutual Assessment (CS-0692)                                                               96%   100%    94%   100%   100%   100%   100%   100%    88%    94% 80% 100% 100% 100%
Q16   Home Study Addendums/Updates                                                                            98%   100%    89%   100%   100%   100%   100%   100%    88%   100% 100% 100% 100% 100%
Q17   Original DCS Home Study                                                                                 97%   100%    94%   100%   100%   100%   100%   100%    94%   100% 76% 100% 100% 100%
Q18   Expedited Placement Summary (CS-0607)                                                                   97%   100%   100%   100%   100%   100%   100%   100%    94%   100% 80% 100% 94% 100%
Q19   Previous or other agency studies                                                                        97%   100%   100%   100%    81%   100%   100%   100%    88%   100% 96% 100% 94% 100%
Q20   Resource Home recording (CS-0709) - Will include documentation of all successful and attempted
                                                                                                              88%   90%    72%    91%    94%    68% 100% 82%          75%   100%    96%   87%   83% 100%
      contacts and correspondence with resource parents
Q21   Completed Background Checklist and Results Summary (CS-0845) (one per adult checked)                    94% 100% 94%        91%    94%    96% 100% 82%          75%   87%     100% 100% 100% 100%
Q22   Initial Background Clearance Check - Local Criminal History form (CS-0751) with attached
                                                                                                              94%   60% 100% 100% 94% 100% 100% 100%                  75%   100%    92% 100% 83% 100%
      documentation
Q23   Background Clearance Check - Local Criminal History form (CS-0751) within the past year with attached
                                                                                                              97%   50% 100% 100% 100% 100% 100% 100%                 94%   94%     100% 100% 100% 100%
      documentation
Q24   Initial Internet Records Clearance (CS-0687)                                                            95% 90% 100% 100% 94% 100% 100%                 100%    56%   100% 96% 93% 94% 100%
Q25   Internet Records Clearance (CS-0687) within the past year                                               98% 100% 100% 100% 100% 100% 100%                91%    94%    94% 100% 100% 100% 100%
Q26   Initial Database Search Results (CS-0741)                                                               91% 80% 100% 82% 94% 100% 100%                  100%    44%   100% 96% 100% 72% 100%
Q27   Database Search Results (CS-0741) within the past year                                                  95% 90% 94% 100% 88% 96% 100%                    91%    94%    87% 100% 93% 100% 100%
Q28   Initial Fingerprint Card Information (CS-0691)                                                          91% 70% 100% 64% 94% 100% 86%                    91%    94%    97% 84% 100% 94% 94%
Q29   Initial Fingerprint Results Sheet                                                                       99% 90% 100% 91% 100% 100% 100%                 100%   100%    97% 100% 100% 100% 100%
Q30   Resource Family Application for Parenting (CS-0688)                                                     99% 100% 100% 100% 100% 100% 100%               100%   94%    97% 96% 100% 100% 100%
Q31   Initial Authorization for Release of Information and HIPAA Protected Health Information to the
                                                                                                              96%   90%    94%    82%    94% 100% 100% 100%           88%   100%    88% 100% 100% 100%
      Department of Children's Services (CS-0668)
Q32   Authorization for Release of Information and HIPAA Protected Health Information to the Department of
                                                                                                              95% 100% 100% 100% 94%            96% 100% 82%          88%   88%     100% 100% 100% 94%
      Children's Services (CS-0668) within the past year
Q33   Resource Family Update Checklist (CS-0685) within the past year                                         94% 70% 100% 100% 63% 100% 100% 100%                    88%    94% 100% 100% 100% 100%
Q34   Initial Home Safety Checklist (CS-0676)                                                                 85% 60% 89% 82% 69% 84% 100% 100%                       50%    87% 88% 100% 89% 94%
Q35   Home Safety Checklist (CS-0676) within the past year                                                    93% 100% 100% 100% 88% 84% 100% 91%                     94%    90% 96% 100% 94% 75%
Q36   Resource Family Disaster Plan (CS-0871)                                                                 91% 90% 89% 100% 100% 88% 100% 100%                     94%    71% 96% 100% 78% 100%
Q37   Initial Resource Parent Medical Report (CS-0678) for all adults in the home                             97% 80% 100% 100% 94% 96% 100% 100%                     88%   100% 96% 93% 100% 100%
Q38   Resource Parent Annual Medical Self-Report (CS-0707) within the past year                               96% 90% 100% 100% 94% 100% 100% 91%                     75%    94% 96% 100% 100% 100%
Q39   Child's Medical Record (CS-0427) for all children in the home                                           95% 90% 94% 100% 94% 96% 100% 100%                      94%   100% 96% 93% 89% 88%
Q40   Initial Oath of Confidentiality (CS-0673)                                                               93% 80% 83% 82% 94% 100% 100% 100%                      81%    97% 88% 100% 94% 94%
Q41   Oath of Confidentiality (CS-0673) within the past year                                                  94% 100% 100% 100% 56% 100% 100% 91%                    94%    94% 84% 100% 100% 100%
Q42   Initial HIPAA Acknowledgement form (CS-0699)                                                            79% 70% 72% 100% 94% 72% 100% 64%                       56%    90% 72% 100% 56% 81%
Q43   HIPAA Acknowledgement form (CS-0699) within the past year                                               77% 80% 89% 100% 75% 80% 81% 55%                        94%    71% 88% 100% 22% 69%
Q44   Initial Oath to Report Child Abuse or Neglect and Abide by the Child Safety Restraint Laws (CS-0670)    93% 80% 78% 91% 100% 96% 100% 100%                      88%   100% 84% 100% 83% 100%


                                                                                                      68
                                                                                    Resource Home Quantitative

                                        RH Quantitative Indicator                                         State Dav    East Ham Knox MC            NE     NW   Shelby Smoky   SC   SE   SW   UC
Q45 Oath to Report Child Abuse or Neglect and Abide by the Child Safety Restraint Laws (CS-0670) within
                                                                                                          94% 100% 100% 100% 100% 100% 100% 91%                 94%   94%     64% 100% 94% 100%
    the past year
Q46 Disclosure Statement (Options/Services Available to Relatives) Form (CS-0660)                         92%    80%    89%    82%   100%    96%    95%    91%  88%   100% 75% 100% 89% 100%
Q47 Discipline Policy (CS-0553) within the past year                                                      97%    89%   100%    91%   100%   100%   100%    91%  94%    94% 92% 100% 100% 100%
Q48 Family Eco-Map (CS-0782)                                                                              94%    80%    94%   100%   100%   100%   100%    91%  44%   100% 96% 100% 100% 94%
Q49 Parenting Strengths Checklist or Resource Family Strengths/Needs (CS-0895)                            94%    70%   100%   100%   100%   100%   100%    91%  75%   100% 80% 100% 100% 100%
Q50 REACT Family Entry Form (CS-0697)                                                                     88%    70%    89%    91%   100%   100%   100%   100% 63%    100% 56% 100% 72% 94%
Q51 REACT Family Status Form (CS-0698)                                                                    88%    50%   100%   100%    94%    96%    81%    91%  44%   100% 92% 100% 89% 81%
Q52 Birth certificates for all household members                                                          98%    90%   100%   100%   100%   100%   100%    91%  94%   100% 100% 87% 100% 100%
Q53 Initial valid driver's license                                                                        95%    80%   100%   100%    94%   100%   100%    91%  69%   100% 100% 100% 89% 100%
Q54 Valid driver's license within the past year                                                           90%    90%    94%   100%    31%    92%   100%   100% 88%    100% 72% 100% 100% 100%
Q55 Initial history of driving record check                                                               79%    90%    78%   100%    63%    76%   100%    73%  56%    94% 40% 100% 78% 88%
Q56 History of driving record check dated within the past 12 months                                       84%    80%   100%   100%    94%    80%   100%    73%  69%    65% 84% 93% 83% 88%
Q57 Initial copy of auto insurance policy                                                                 89%    90%    94%   100%    75%   100%   100%    91%  81%   100% 52% 100% 83% 100%
Q58 Copy of auto insurance policy within the past year                                                    82%    80%    72%    55%    56%    84%   100%    55%  75%    87% 92% 73% 100% 100%
Q59 Initial automobile registration                                                                       86%    90%    61%    91%    88%    96%   100%    91%  38%   100% 72% 100% 89% 100%
Q60 Automobile registration within the past year                                                          87%    70%    72%    91%   100%    84%   100%    91%  69%    90% 88% 73% 89% 100%
Q61 Initial pet vaccination                                                                               94%   100%    89%   100%    75%   100%   100%    91%  94%    97% 80% 100% 94% 100%
Q62 Pet vaccination within the past year                                                                  89%    80%    89%    91%   100%    88%   100%    73% 100%    87% 84% 80% 83% 100%
Q63 Current marriage certificate                                                                          99%   100%   100%   100%   100%   100%   100%   100% 100%   100% 92% 100% 100% 100%
Q64 Divorce decree(s)                                                                                     98%   100%    94%   100%   100%   100%   100%   100% 94%    100% 92% 100% 100% 100%
Q65 Death certificate(s) for any spouse/child                                                             98%   100%   100%   100%   100%   100%   100%   100% 94%    100% 84% 100% 100% 100%
Q66 Final decree of adoption for any past adoptions                                                       97%   100%   100%   100%    94%   100%   100%   100% 100%    97% 88% 100% 100% 94%
Q67 Medical insurance (required for adoption)                                                             89%    90%   100%   100%    94%    76%    95%   100% 63%    100% 88% 93% 83% 75%
Q68 Contingency Plan (required for adoption)                                                              90%    80%    94%   100%    94%    76%   100%   100% 69%     97% 88% 93% 89% 88%
Q69 Monthly Income and Expenditures Form (CS-0431)                                                        96%   100%   100%   100%    75%   100%   100%   100% 88%    100% 84% 100% 100% 100%
Q70 Proof of all reported sources of income                                                               94%    80%    94%   100%    94%    92%   100%   100% 69%     94% 96% 100% 100% 100%
Q71 Substitute W-9 form                                                                                   96%    90%    94%   100%   100%   100%   100%   100% 94%     97% 80% 100% 94% 100%
Q72 Special or Extraordinary Rate Request (CS-0674)                                                       94%   100%    94%   100%   100%   100%    95%   100% 88%    100% 60% 100% 100% 100%
Q73 Supplemental Respite Billing Form (CS-0656)                                                           97%   100%   100%   100%   100%   100%   100%   100% 100%   100% 68% 100% 100% 100%
Q74 Standard Claim Form (CS-0493) with receipt copies                                                     94%   100%   100%   100%   100%   100%   100%   100% 88%     97% 60% 100% 100% 94%
Q75 ACH Automated Clearing House Credits (FA-0825)                                                        85%    80%   100%   100%   100%   100%   100%   100% 50%     77% 56% 100% 72% 94%
Q76 Voided check                                                                                          81%    80%   100%   100%   100%   100%   100%   100% 38%     61% 48% 100% 72% 81%
Q77 Expedited Child Placement Contracts (CS-0626)                                                         92%    90%   100%    91%   100%    96%    95%   100% 81%    100% 64% 100% 100% 88%
Q78 Foster Care Placement Contracts (CS-0565 or CS-0530)                                                  91%    80%   100%   100%    50%    84%   100%   100% 94%    100% 72% 100% 100% 100%
Q79 Resource Home Placement Checklist (CS-0544)                                                           86%    80%    94%    82%    88%    76%   100%    82%  69%    90% 84% 100% 89% 81%
Q80 PATH certificate for all Applicants                                                                   96%   100%   100%   100%    88%   100%   100%    91% 100%   100% 80% 93% 100% 100%
Q81 Medication Administration Training Certificate (every two years)                                      79%   100%    83%    91%    75%    88%   100%    73%  69%    58% 84% 67% 67% 94%
                                                                                                     69
                                                                                            Resource Home Quantitative

                                            RH Quantitative Indicator                                                  State Dav    East Ham Knox MC            NE     NW    Shelby Smoky   SC    SE     SW     UC
Q82    CPR/First Aid Training (every two years - non-certification class/expiration of certification)                  80%    90%    89%    91%    81%    84%   100%    82%  81%     74%    60%    60%    83%    81%
Q83    In-Service Training completion certificates                                                                     79%    90%    61%    91%    94%    84%   100%   100% 19%      71%    68%    80%    94%    13%
Q84    Serious Incident Reports (CS-0496)                                                                              90%   100%    94%   100%   100%   100%   100%   100% 56%     100%    40%   100%   100%   100%
Q85    Incident Debriefing (CS-0890) for any SIR involving a restraint in resource home                                90%   100%    94%   100%   100%   100%   100%   100% 50%     100%    44%   100%   100%   100%
Q86    Complaint letters/memos                                                                                         90%   100%    94%   100%   100%   100%   100%   100% 44%     100%    48%   100%    94%   100%
Q87    Resource Home Corrective Action Plans (CS-0909)                                                                 91%   100%    94%   100%    81%    92%    95%   100% 69%     100%    68%   100%    89%   100%
Q88    Resource Parent Approval (CS-0702) within the past year                                                         91%    40%    83%   100%   100%   100%   100%   100% 94%      77%    88%    93%    94%   100%
Q89    Other letters, notices, or written correspondence                                                               97%    90%   100%   100%   100%   100%   100%   100% 100%    100%    80%   100%    94%   100%
Q90    Interstate Compact Placement Request 100A (CS-0525)                                                             96%   100%   100%   100%   100%   100%   100%    91%  94%    100%    80%    93%    94%   100%
Q91    Interstate Compact Report on Child's Placement Status 100B (CS-0532)                                            94%   100%   100%   100%   100%   100%   100%    91%  75%     97%    80%    87%   100%   100%
Q92    Interstate Compact on Juveniles documents                                                                       97%   100%   100%   100%    94%   100%   100%   100% 88%      97%    92%   100%   100%   100%
Q93    Family photograph                                                                                               94%    90%    94%    82%    94%   100%   100%   100% 75%      90%    96%   100%   100%    94%
Q94    Photo of the exterior of the home                                                                               93%    80%   100%    73%   100%    96%   100%   100% 75%      90%    88%   100%    94%   100%
Q95    Autobiography or SAFE Questionnaires                                                                            98%   100%   100%   100%   100%   100%   100%   100% 88%     100%    92%   100%   100%   100%
Q96    PATH in Review homework (8)                                                                                     96%    90%   100%   100%   100%   100%   100%   100% 81%     100%    76%   100%   100%   100%
Q97    Family Home Floor Plan (indicating fire escape route)                                                           91%   100%    56%   100%    94%    96%   100%   100% 94%      94%    68%   100%   100%    94%
Q98    Authorization for DCS Custodial Child to Travel Out-of-State/Out-of-Country (CS-0679)                           94%    80%   100%   100%   100%   100%   100%   100% 94%     100%    52%   100%   100%   100%
Q99    Shared Home Authorization (CS-0693)                                                                             99%   100%   100%   100%   100%   100%   100%   100% 100%    100%    92%   100%   100%   100%
Q100   Miscellaneous work aid documents                                                                                95%    80%   100%   100%    94%   100%   100%   100% 94%     100%    80%   100%    89%    94%
Q101   References (5 for married couples; 4 for single persons) - must include name, address, telephone                88%   90%    89%    91%    75% 100% 100% 100%          69%   100%    44%   93% 100% 94%
       number, and relationship to applicant)
                                                                                                  Overall Averages     92%   88%    94%    96%    91%    95%    99%    94%    80%   94%     82%   97%    92%    95%




                                                                                                              70
                                                                                      Adoption Assistance Quantitative

                                          AA Quantitative Indicator                                                State Dav    East Ham Knox MC            NE    NW     Shelby Smoky   SC   SE    SW   UC
Q7  Is there an initial application (CS-0460) and agreement (CS-0461 or CS-0513) in the file?                      99% 98% 98% 100% 100% 100% 100% 100%                   96%    99% 100% 100% 96% 98%
Q8  Are both the application and agreement signed by the adoptive parent?                                          99% 100% 100% 100% 100% 100% 100% 100%                 96%   100% 97% 100% 98% 100%
Q9  Are both the application and agreement signed and dated by a case manager and Team Leader/Team
                                                                                                                   99% 100% 100% 100% 100% 100% 100% 96%                  96%   100% 100% 100% 91% 100%
    Coordinator?
Q10 Is the approval date prior to the effective date of service?                                                   98% 100% 98% 100% 100% 99%               99% 100%      97%   99%     97% 100% 93%    95%
Q11
                                                                                                                   95% 100% 100% 91% 100% 97% 100% 96%                    98%   93%     100% 95%   53% 100%
    Is there documentation to support the special circumstance or extraordinary adoption assistance rate?
Q12 Is there a Renewal Agreement (prior to September 2006) or an Adoption Assistance Renewal Affidavit
                                                                                                                   96% 100% 92% 100% 100% 98%               99%   91%     83%   100%    92% 100% 96%    97%
    (CS-0459) for each renewal year?
Q14 Is there a current affidavit in the file?                                                                      98%   100%    98%   100%   100%   100%   96%   100%   100%    98% 90% 100% 100% 98%
Q15 Is the current affidavit signed by the DCS designee?                                                           99%   100%    98%   100%   100%   100%   96%   100%   100%   100% 100% 100% 100% 98%
Q16 Is the current affidavit signed and dated by the adoptive parent?                                              99%   100%   100%   100%   100%   100%   96%   100%   100%   100% 100% 100% 100% 98%
Q17 Is the current affidavit notarized?                                                                            99%   100%   100%   100%   100%   100%   96%   100%   100%   99% 100% 100% 100% 98%
Q18 Is there documentation to support on-going special circumstance or extraordinary rate?                         97%   100%    98%   100%    94%    98%   93%   100%    99%    92% 97% 100% 100% 100%
Q20 Has fthe Certification of Eligibility for Title IV-E/State Funded Adoption Assistance (CS-0821) been
                                                                                                                   99% 100% 100% 100% 100% 100% 100% 96%                  98%   100%    95% 100% 100% 100%
    completed to determine funding source? (effective 3/1/08)
Q21 Are the daily rates consistent on the application and agreement?                                               100% 100% 100% 100% 100% 99% 100% 96%                 100%   100%    97% 100% 100% 100%
Q22 Are the daily rates on the Renewal Affidavit or application and agreement consistent with the rate on the
                                                                                                                   100% 100% 100% 100% 100% 100% 100% 100%               100%   100% 100% 100% 100% 97%
    current Form 16?
Q23 If IV-E or State Funded and 18-20 years old, is there a Review of Eligibility for Adoption Assistance for
    Child Turning 18, 19, and 20 Years Old form (CS-0792) and documentation in the file to support                 99% 100% 100% 100% 100% 100% 99% 100%                  94%   99%     100% 100% 100% 100%
    continuation of assistance?
Q24 If funded through Title IV-E, and 18-20 years old, is there documentation from a licensed professional of
                                                                                                                   98% 100% 95%        98% 100% 95%         99% 100%      97%   98%     100% 100% 100% 100%
    a physical, medical or psychological condition to support the continuation of adoption assistance?
Q25 Has funding source been changed to State-funded due to children losing IV-E eligibility after age 18?          97% 100% 95%        98%    97%    96%    99% 100%     100%   90%     97% 100% 98% 100%
Q26 If the initial agreement was after October 1, 1997, and if State-Funded and the youth is 18-20 years of
                                                                                                                   100% 100% 100% 100% 100% 100% 100% 100%                99%   98%     100% 100% 100% 100%
    age, is there documentation as to continued attendance in high school full time?
Q27 If the initial agreement was before October 1, 1997, and if State-Funded and the youth is 18-20 years of
                                                                                                                   100% 100% 98% 100% 100% 100% 99% 100%                  99%   100%    97% 100% 100% 100%
    age, is there documentation as to continued attendance in an accredited school full time?
Q28 Is funding source consistent on application and agreement?                                                     99% 100% 100% 100% 97% 100% 98%                96%    100%   99%     100% 100% 100% 100%
Q29 If the child has returned to DCS custody, does the record reflect that the adoption assistance rate was re-
                                                                                                                   100% 100% 100% 100% 100% 100% 99% 100%                100%   98%     100% 100% 100% 100%
    negotiated no later than ten (10) calendar days after the child entered custody?
Q30 Request for Negotiated Board Rate form (CS-0674) completed in foster care within 90 days prior to the
                                                                                                                   98% 100% 98%        95% 100% 92% 100% 100%             99%   94%     100% 100% 100% 100%
    approval of the adoption assistance rate?
Q31 Part I of form CS-0674 in the file that reflects the adoption assistance rate approval?                        97% 100% 98%        74% 100% 92% 100% 100%             99%   98%     100% 100% 100% 100%
Q32 If benefits from SSI, SSA, or VA are being received, is there a copy of the award letter in the case file?  
                                                                                                                   99% 100% 97% 100% 100% 96% 100% 100%                  100%   99%     97% 100% 100% 100%
                                                                                            Overall Averages       99% 100% 98%        98% 100% 98%         99%   99%     98%   98%     98% 100% 97%    99%
                                                                                                          71
                                                                                      Social Services Qualitative

                                           SS Qualitative Indicator                                           State Dav   East   Ham Knox    MC    NE    NW Shelby Smoky   SC    SE    SW    UC
    Contact between the worker and the child/youth Do the case recordings reflect…
Q78 that the worker has asked the child/youth for information about their safety,            Strongly Agree   20%   26%    4%    61%   36%   19%   24%   29%   12%   26%    8%   12%    4%   23%
    permanency and well-being?                                                                        Agree   49%   41%   77%    17%   39%   58%   45%   29%   47%   57%   54%   46%   48%   32%
                                                                                                    Neutral    9%   15%    8%     6%    4%    5%    3%   12%    9%    4%   13%   12%   17%   23%
                                                                                                   Disagree    4%    4%    2%     0%    0%    2%    3%    6%   12%    0%    8%    0%    0%   13%
                                                                                          Strongly Disagree    1%    0%    0%     0%    0%    2%    0%    0%    0%    0%    0%    0%    0%    3%
                                                                                                        N/A   18%   15%   10%    17%   21%   14%   26%   24%   19%   13%   18%   30%   30%    7%
Q79 that the worker has asked for the child/youth's opinion?                                 Strongly Agree   18%   26%    4%    56%   23%   19%   24%   35%    7%   25%    8%    9%    4%   19%
                                                                                                      Agree   47%   44%   75%    17%   36%   58%   37%   29%   51%   51%   46%   46%   39%   39%
                                                                                                    Neutral   11%   11%    8%     6%   13%    7%    8%    6%   12%    6%   21%   12%   26%   19%
                                                                                                   Disagree    3%    4%    4%     0%    0%    2%    0%    6%    4%    0%    5%    0%    0%   13%
                                                                                          Strongly Disagree    1%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    3%
                                                                                                        N/A   21%   15%   10%    22%   29%   14%   32%   24%   26%   19%   21%   33%   30%    7%
Q80 that the worker has explained the purpose/status of the case to the child/youth          Strongly Agree   17%   30%    6%    56%   16%   19%   26%   41%    7%   25%    8%    9%    4%   13%
    including discussions about the next steps agreed upon at the previous                            Agree   39%   30%   61%    11%   36%   53%   37%   18%   37%   38%   49%   39%   35%   26%
    CFTM/FSTM?                                                                                      Neutral   13%   15%    6%     6%   16%    9%    3%    6%   16%   13%   10%   12%   30%   32%
                                                                                                   Disagree    4%    4%    6%     0%    2%    2%    5%   12%    9%    0%    5%    0%    0%    7%
                                                                                          Strongly Disagree    1%    0%    0%     0%    0%    2%    0%    0%    0%    0%    0%    0%    0%    3%
                                                                                                        N/A   26%   22%   22%    28%   30%   16%   29%   24%   32%   25%   28%   39%   30%   19%
Q81 that the worker has discussed the CFTM/FSTM process with the child/youth and has         Strongly Agree   16%   19%    4%    56%   21%   19%   26%   24%    5%   25%    8%    3%    4%   13%
    given him/her information about any upcoming CFTM/FSTMs?                                          Agree   34%   26%   49%     6%   23%   51%   37%   29%   37%   30%   33%   39%   39%   19%
                                                                                                    Neutral   16%   26%   16%    11%   18%   11%    0%    6%   16%   19%   23%   18%   22%   29%
                                                                                                   Disagree    4%    7%    6%     0%    4%    2%    5%   18%    7%    0%    5%    0%    0%    7%
                                                                                          Strongly Disagree    1%    0%    0%     0%    0%    2%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                        N/A   29%   22%   26%    28%   34%   16%   32%   24%   35%   26%   31%   39%   35%   32%
Q82 that the decisions made at the CFTM/FSTMs were made by the whole group of team           Strongly Agree   26%   22%   12%    67%   59%   25%   32%   29%   18%   32%    8%   12%    4%   29%
    members?                                                                                          Agree   54%   48%   78%    22%   30%   60%   37%   47%   60%   60%   56%   64%   74%   39%
                                                                                                    Neutral    8%   15%    4%     0%    5%    7%   11%   12%    7%    2%   18%    0%   13%   16%
                                                                                                   Disagree    2%    4%    0%     0%    0%    2%    8%    6%    2%    0%    3%    0%    0%    7%
                                                                                          Strongly Disagree    0%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                        N/A   10%   11%    6%    11%    5%    7%   13%    6%   14%    6%   15%   24%    9%   10%
Q83 that the worker spoke to the child/youth privately?                                      Strongly Agree   25%   22%    4%    78%   39%   23%   26%   47%   19%   32%   13%   12%    4%   32%
                                                                                                      Agree   46%   48%   77%    11%   36%   58%   29%   24%   44%   49%   56%   39%   44%   39%
                                                                                                    Neutral   10%   11%    8%     0%    9%   11%   21%   12%    7%    4%   10%   18%   22%    7%
                                                                                                   Disagree    3%    4%    4%     0%    2%    0%    8%    6%    5%    0%    3%    3%    0%   13%
                                                                                          Strongly Disagree    0%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                        N/A   16%   15%    8%    11%   14%    9%   16%   12%   25%   15%   18%   27%   30%   10%


                                                                                                    72
                                                                                    Social Services Qualitative

                                         SS Qualitative Indicator                                         State Dav      East   Ham Knox    MC    NE    NW Shelby Smoky   SC    SE    SW    UC
    Contact between the worker and the parent(s) Do the case recordings reflect…
Q84 that the worker gathered information from the parent(s) about the child's safety,           Strongly Agree 15% 11%    6%    28%   32%   25%   13%   18%   12%   19%    0%    3%    9%   16%
    permanency and well-being?                                                                           Agree 46% 37%   61%    17%   21%   54%   37%   59%   42%   47%   41%   79%   57%   55%
                                                                                                       Neutral 9%   4%    2%    11%   14%   11%    5%    0%   16%    2%   15%    0%   30%   13%
                                                                                                      Disagree 5% 11%     4%     0%    4%    2%   11%    0%    4%    4%   10%    0%    0%   10%
                                                                                             Strongly Disagree 1%   0%    0%     0%    0%    0%    3%    0%    0%    0%    0%    0%    0%    0%
                                                                                                           N/A 24% 37%   28%    44%   29%    9%   32%   24%   26%   28%   33%   18%    4%    7%
Q85   that the worker has shared information about the purpose/status of the case with the      Strongly Agree 15% 15%    6%    28%   29%   25%   13%   18%    4%   28%    0%    3%    9%   16%
      parent(s) including discussions about the next steps agreed upon at the precious                   Agree 37% 37%   63%    17%   29%   56%   42%   59%   53%   38%   56%   70%   65%   58%
      CFTM/FSTM?                                                                                       Neutral 4%   4%    2%    11%    9%    7%    0%    0%   12%    4%   10%    9%   17%   10%
                                                                                                      Disagree 7%   7%    4%     0%    4%    4%    8%    0%    5%    2%    5%    0%    0%    3%
                                                                                             Strongly Disagree 0%   0%    0%     0%    0%    0%    3%    0%    0%    0%    0%    0%    0%    0%
                                                                                                           N/A 37% 37%   26%    44%   30%    9%   34%   24%   26%   28%   28%   18%    9%   13%
Q86   that the worker has discussed the parent's progress on the plan, including an             Strongly Agree 16% 11%    8%    22%   34%   25%   16%   18%   12%   21%    0%    3%    9%   16%
      assessment of the delivery of services?                                                            Agree 46% 37%   59%    17%   21%   54%   29%   53%   40%   47%   54%   73%   61%   52%
                                                                                                       Neutral 8%   4%    2%    11%    9%    9%    5%    0%   16%    4%    8%    9%   26%   10%
                                                                                                      Disagree 4%   7%    4%     0%    5%    4%    8%    6%    4%    2%    8%    0%    0%    3%
                                                                                             Strongly Disagree 1%   0%    0%     6%    0%    0%    3%    0%    0%    0%    0%    0%    0%    0%
                                                                                                           N/A 26% 41%   28%    44%   30%    9%   40%   24%   28%   26%   31%   15%    4%   19%
Q87   that the worker has asked the parent's opinion about their current situation and asked    Strongly Agree 15% 15%    8%    22%   30%   25%   11%   18%    2%   26%    0%    3%    9%   16%
      what the parent(s) felt they needed to make progress?                                              Agree 44% 30%   57%    22%   23%   54%   26%   53%   47%   40%   44%   73%   52%   48%
                                                                                                       Neutral 11% 4%     4%    11%   11%    9%   11%    6%   18%    6%   15%    9%   30%   10%
                                                                                                      Disagree 5% 11%     4%     0%    5%    2%   11%    0%    5%    2%    8%    0%    0%   10%
                                                                                             Strongly Disagree 1%   0%    0%     0%    0%    0%    3%    0%    0%    0%    0%    0%    0%    0%
                                                                                                           N/A 26% 41%   28%    44%   30%   11%   40%   24%   28%   26%   33%   15%    9%   16%
Q88   that the worker discussed the CFTM/FSTM process with the parent(s) and has given          Strongly Agree 15% 11%    6%    22%   30%   23%   13%   18%    2%   28%    0%    3%    9%   19%
      information about upcoming CFTM/FSTMs to the parent(s)?                                            Agree 45% 30%   59%    17%   29%   58%   32%   41%   56%   36%   49%   76%   48%   39%
                                                                                                       Neutral 8%   7%    2%    11%    7%    5%    8%    0%    9%    6%   15%    0%   35%    7%
                                                                                                      Disagree 5% 11%     4%     0%    4%    5%    5%   18%    4%    4%    5%    0%    0%   13%
                                                                                             Strongly Disagree 1%   0%    0%     6%    0%    0%    3%    0%    0%    0%    0%    0%    0%    0%
                                                                                                           N/A 27% 41%   29%    44%   30%    9%   40%   24%   30%   26%   31%   21%    9%   23%
      Contact between the worker and collateral contact(s)/household member(s) Do the case recordings reflect…
Q89   that the worker gather information from collateral contact(s)/household member(s)         Strongly Agree 14% 4%     2%    28%   29%   18%   29%   24%    9%   13%    5%   12%    9%    7%
      regarding the child's safety, permanency and well-being?                                           Agree 46% 59%   43%    11%   39%   54%   24%   47%   49%   68%   41%   55%   57%   29%
                                                                                                       Neutral 11% 11%   12%    11%   18%    9%   18%   12%    9%    0%   10%    3%   22%   13%
                                                                                                      Disagree 5% 11%     6%     6%    2%    5%    3%    0%   12%    0%    5%    0%    0%   10%
                                                                                             Strongly Disagree 1%   0%    0%     0%    0%    2%    0%    0%    0%    0%    0%    0%    0%    3%
                                                                                                           N/A 24% 15%   37%    44%   13%   12%   26%   18%   21%   19%   39%   30%   13%   39%
                                                                                                   73
                                                                                       Social Services Qualitative

                                         SS Qualitative Indicator                                             State Dav   East   Ham Knox    MC    NE    NW Shelby Smoky   SC    SE    SW    UC
Q90 that the worker discussed the CFTM/FSTM process and potentially invited the              Strongly Agree   14%    4%    2%    22%   29%   18%   29%   24%    9%   15%    5%   12%    9%    3%
    collateral contact(s)/household member(s) to participate in an upcoming meeting?                  Agree   45%   56%   41%    22%   34%   53%   40%   41%   51%   66%   39%   42%   57%   26%
                                                                                                    Neutral   11%   15%   14%     6%   20%    9%    5%   12%    7%    0%   13%    9%   22%   16%
                                                                                                   Disagree    5%   11%    6%     6%    5%    7%    0%    6%   12%    0%    3%    0%    0%   13%
                                                                                          Strongly Disagree    1%    0%    0%     0%    0%    2%    0%    0%    0%    0%    0%    0%    0%    3%
                                                                                                        N/A   25%   15%   37%    44%   13%   12%   26%   18%   21%   19%   41%   36%   13%   39%
      Contact between the worker and Private Provider(s) Do the case recordings reflect…
Q91   that the worker gathered information from the Private Provider(s) regarding the        Strongly Agree   15%   11%    8%    50%   18%   32%   26%   12%    4%   19%    3%   15%    9%    3%
      child's safety, permanency and well-being?                                                      Agree   45%   44%   49%    17%   48%   40%   42%   59%   58%   59%   33%   30%   44%   36%
                                                                                                    Neutral    6%   15%    2%     6%    0%    2%    5%    0%    7%    0%   21%    0%   26%   10%
                                                                                                   Disagree    4%    7%    4%     6%    2%    2%    5%    0%    5%    2%    0%    3%    0%   13%
                                                                                          Strongly Disagree    0%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                        N/A   30%   22%   37%    22%   32%   25%   21%   29%   26%   21%   44%   52%   22%   39%
Q92   that the worker discussed the progress of the family/child and the efficacy of the     Strongly Agree   13%   11%    4%    56%   20%   18%   21%   24%    4%   17%    3%   12%    9%    3%
      services provided by the Private Provider(s)?                                                   Agree   44%   41%   55%    17%   43%   53%   34%   47%   54%   60%   39%   33%   39%   23%
                                                                                                    Neutral    7%   19%    2%     6%    4%    4%    5%    0%   11%    0%   15%    0%   26%   13%
                                                                                                   Disagree    5%    7%    4%     0%    2%    2%   13%    0%    5%    2%    0%    3%    4%   23%
                                                                                          Strongly Disagree    0%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                        N/A   30%   22%   35%    22%   32%   25%   26%   29%   26%   21%   44%   52%   22%   39%
Q93   that the worker discussed the next steps and decisions agreed upon at the previous     Strongly Agree   14%   11%    4%    50%   18%   18%   26%   24%    4%   21%    3%   15%    9%    3%
      CFTM/FSTM with the Private Provider(s)?                                                         Agree   43%   44%   49%    17%   46%   51%   34%   47%   53%   57%   39%   27%   39%   19%
                                                                                                    Neutral    7%   15%    4%    11%    2%    4%    5%    0%    5%    0%   15%    0%   26%   23%
                                                                                                   Disagree    5%    7%    4%     0%    2%    4%   13%    0%   11%    2%    0%    6%    4%   16%
                                                                                          Strongly Disagree    0%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                        N/A   31%   22%   39%    22%   32%   25%   21%   29%   28%   21%   44%   52%   22%   39%
      Contact between the worker and Resource Parent(s)/Caregiver(s) Do the case recordings reflect…
Q94   that the worker gathered information from the Resource Parent(s)/Caregiver(s)          Strongly Agree   22%   26%    8%    56%   45%   19%   42%   53%   11%   17%   13%    9%    9%   16%
      regarding the child's safety, permanency and well-being?                                        Agree   61%   44%   78%    33%   43%   63%   40%   47%   70%   74%   62%   79%   61%   61%
                                                                                                    Neutral    6%   11%    4%     0%    0%    4%    8%    0%    7%    2%   15%    0%   30%   13%
                                                                                                   Disagree    3%    0%    2%     0%    2%    2%   11%    0%    7%    0%    3%    0%    0%    3%
                                                                                          Strongly Disagree    1%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    3%
                                                                                                        N/A    8%   19%    8%    11%   11%   12%    0%    0%    5%    8%    8%   12%    0%    3%
Q95   that the worker has discussed the progress/status of the case and reviewed the next    Strongly Agree   23%   26%    8%    67%   45%   19%   45%   47%   11%   15%   13%    9%    9%   16%
      steps agreed upon at the previous CFTM/FSTM with the Resource                                   Agree   59%   44%   75%    22%   38%   60%   45%   53%   70%   76%   59%   75%   57%   55%
      Parent(s)/Caregiver(s)?                                                                       Neutral    7%   11%    4%     0%    5%    4%    3%    0%    7%    2%   15%    0%   35%   13%
                                                                                                   Disagree    4%    0%    4%     0%    2%    5%    8%    0%    5%    0%    5%    0%    0%   13%
                                                                                          Strongly Disagree    0%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                        N/A    8%   19%   10%    11%   11%   12%    0%    0%    7%    8%    8%   15%    0%    3%
                                                                                                    74
                                                                                              Social Services Qualitative

                                            SS Qualitative Indicator                                                  State Dav    East   Ham Knox      MC    NE    NW Shelby Smoky   SC    SE    SW    UC
Q96 that the worker asked the Resource Parent(s)/Caregiver(s) for their opinion?            Strongly Agree            20% 22% 8% 50% 38%                18%   42%   47%    5%   17%   10%    6%    9%   13%
                                                                                                     Agree            58% 48% 75% 39% 39%               61%   40%   41%   68%   70%   59%   79%   52%   58%
                                                                                                   Neutral             9% 11% 6%           0% 11%        4%    3%    6%   12%    6%   21%    3%   39%   10%
                                                                                                  Disagree             4%    0%     4%     0%     2%     5%    8%    6%   11%    0%    3%    0%    0%   13%
                                                                                         Strongly Disagree             0%    0%     0%     0%     0%     0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                       N/A             8% 19% 8% 11% 11%                12%    8%    0%    4%    8%    8%   12%    0%    7%
Q97 that the worker gave the Resource Parent(s)/Caregiver(s) any new educational or         Strongly Agree            19% 26% 6% 67% 29%                18%   42%   35%    4%   15%   13%    9%    9%   10%
    medical information about the child/youth?                                                       Agree            50% 37% 65% 11% 38%               54%   29%   35%   63%   64%   56%   58%   57%   32%
                                                                                                   Neutral            13% 15% 10% 11% 14%                7%   11%   18%   12%   11%   21%   15%   17%   16%
                                                                                                  Disagree             5%    0%     4%     0%     2%     7%   11%   12%   11%    0%    3%    0%    0%   13%
                                                                                         Strongly Disagree             0%    0%     0%     0%     0%     0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                       N/A            14% 22% 16% 11% 18%               14%    8%    0%   11%    9%    8%   18%   17%   29%
Q98 that the worker asked the Resource Parent(s)/Caregiver(s) if they had any unmet         Strongly Agree            19% 26% 2% 56% 36%                19%   42%   29%    4%   15%   10%    9%    9%   13%
    needs?                                                                                           Agree            50% 41% 73% 28% 38%               58%   32%   41%   53%   60%   56%   58%   52%   29%
                                                                                                   Neutral            15% 11% 14% 6% 14%                 4%    5%   18%   19%   15%   23%   18%   35%   23%
                                                                                                  Disagree             8%    4%     4%     0%     2%     7%   13%   12%   21%    2%    3%    3%    4%   26%
                                                                                         Strongly Disagree             1%    0%     0%     0%     0%     0%    0%    0%    0%    0%    0%    0%    0%    7%
                                                                                                       N/A             8% 19% 8% 11% 11%                12%    8%    0%    4%    8%    8%   12%    0%    3%
Q99 that the worker invited the Resource Parent(s)/Caregiver(s) to attend any upcoming      Strongly Agree            24% 22% 8% 67% 48%                18%   47%   35%    5%   23%   15%   15%    9%   26%
    CFTMs and court hearings?                                                                        Agree            56% 44% 73% 22% 36%               60%   37%   53%   70%   64%   56%   73%   74%   48%
                                                                                                   Neutral             6% 11% 6%           0%     4%     4%    0%    6%   11%    6%   18%    0%   13%    3%
                                                                                                  Disagree             4%    0%     2%     0%     2%     5%    5%    6%    5%    0%    3%    0%    4%   19%
                                                                                         Strongly Disagree             0%    0%     0%     0%     0%     0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                       N/A            10% 22% 12% 11% 11%               14%   11%    0%    9%    8%    8%   12%    0%    3%
    Contact between the birth parent(s) and the child if reunification is a goal on the Permanency Plan               Do the case recordings reflect…

Q100 that the birth parent(s) and child/youth were able to visit at least twice each month?          Strongly Agree   16%   15%    10%    28%   27%     30%    3%   29%    9%   17%    8%    6%    9%   26%
                                                                                                              Agree   32%   15%    39%    17%   29%     42%   34%   18%   33%   30%   21%   49%   35%   26%
                                                                                                            Neutral    6%    4%     8%     0%    4%      2%    8%    0%   12%    4%   15%    0%   17%    7%
                                                                                                           Disagree   11%   19%    10%     0%    5%      7%   11%    6%   12%   15%   15%    9%   17%   10%
                                                                                                  Strongly Disagree    1%    0%     2%     0%    0%      4%    0%    6%    0%    0%    0%    0%    0%    0%
                                                                                                                N/A   34%   48%    31%    56%   36%     16%   45%   41%   33%   34%   41%   36%   22%   32%
Q101 a description of the interactions between the birth parent(s) and child/youth?                  Strongly Agree   12%    7%     6%    22%   27%     18%    5%   24%    0%   17%    3%    6%    9%   19%
                                                                                                              Agree   36%   22%    47%    11%   25%     58%   29%   29%   42%   28%   31%   55%   39%   29%
                                                                                                            Neutral   10%    7%    10%    11%    9%      7%   11%    0%   16%    8%   18%    6%   17%   10%
                                                                                                           Disagree    7%   15%     6%     0%    7%      0%   11%    0%    7%   15%   13%    0%    9%   10%
                                                                                                  Strongly Disagree    1%    0%     0%     0%    0%      4%    0%    6%    0%    0%    0%    0%    4%    0%
                                                                                                                N/A   33%   48%    31%    56%   32%     14%   45%   41%   35%   32%   36%   33%   22%   32%
                                                                                                            75
                                                                                                Social Services Qualitative

                                              SS Qualitative Indicator                                                  State Dav   East   Ham Knox    MC    NE    NW Shelby Smoky   SC    SE    SW    UC
Q102 that the birth parent(s) and child/youth were given an opportunity to visit outside the           Strongly Agree   19%   11%   12%    22%   27%   35%   13%   35%   12%   26%    8%    6%   13%   29%
     DCS office if safety allowed?                                                                              Agree   35%   19%   49%    11%   30%   39%   34%   18%   39%   34%   28%   52%   48%   29%
                                                                                                              Neutral    5%    7%    6%    11%    2%    2%    0%    0%   11%    2%   13%    6%    9%    0%
                                                                                                             Disagree    4%   11%    2%     0%    4%    0%    8%    0%    2%    4%   10%    0%    9%   10%
                                                                                                    Strongly Disagree    1%    0%    0%     0%    0%    2%    0%    6%    0%    0%    0%    0%    0%    0%
                                                                                                                  N/A   36%   52%   31%    56%   38%   23%   45%   41%   37%   34%   41%   36%   22%   32%
Q103 that the worker provided guidance and support for the child/youth and family to                   Strongly Agree   11%    0%   12%    17%   21%   18%    8%   24%    4%   13%    3%    6%    9%   16%
     prepare for visits and learn from issues that arise during the visits?                                     Agree   33%   19%   45%     6%   21%   51%   21%   18%   39%   40%   23%   42%   39%   26%
                                                                                                              Neutral   12%    7%   10%    11%   18%    5%    8%   12%   12%    9%   23%   15%   22%   10%
                                                                                                             Disagree    7%   11%    4%    11%    5%    4%   18%    6%    7%    4%   10%    0%    9%   13%
                                                                                                    Strongly Disagree    1%    0%    0%     0%    0%    4%    0%    0%    2%    0%    0%    0%    0%    0%
                                                                                                                  N/A   36%   63%   29%    56%   34%   19%   45%   41%   37%   34%   41%   36%   22%   36%
     Contact between Siblings Do the case recordings reflect…
Q104 that the siblings are receiving at least monthly face-to-face visitation if they are not      Strongly Agree       11%    7%   14%    11%   11%   23%    5%   18%   9%    8%     3%    9%    4%   13%
     placed together?                                                                                       Agree       16%   19%   24%     0%    5%   28%   16%    6%   33%    8%   13%   12%   22%    3%
                                                                                                          Neutral        4%    0%    4%     6%    0%    5%    0%    0%    7%    2%    5%    3%   17%   13%
                                                                                                         Disagree        4%   15%    2%     0%    4%    4%    5%    0%    5%    2%    5%    3%    4%    3%
                                                                                                Strongly Disagree        0%    0%    0%     0%    0%    0%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                              N/A       65%   59%   57%    83%   80%   40%   74%   77%   46%   81%   74%   73%   52%   68%
Q105 a description of the interactions between the siblings?                                       Strongly Agree        9%    7%   10%     6%    7%   11%    5%   29%    7%   11%    0%   12%    0%   16%
                                                                                                            Agree       22%   22%   28%     0%   16%   46%   16%    6%   35%   13%   23%   15%   17%    7%
                                                                                                          Neutral        7%    0%    4%    11%    5%    9%    5%    0%    9%    2%   10%    0%   22%   13%
                                                                                                         Disagree        5%   15%    6%     0%    4%    4%   11%    0%    9%    0%    5%    0%    9%    3%
                                                                                                Strongly Disagree        1%    0%    0%     0%    0%    2%    0%    0%    0%    0%    0%    0%    0%    0%
                                                                                                              N/A       58%   56%   53%    83%   68%   30%   63%   65%   40%   74%   62%   73%   52%   61%
                                                                            Overall Averages      Strongly Agree        17%   16%    7%    42%   29%   21%   23%   29%    8%   20%    8%    9%    8%   16%
                                                                                                            Agree       44%   37%   58%    16%   32%   53%   34%   37%   50%   49%   43%   53%   48%   35%
                                                                                                          Neutral        9%   10%    7%     7%    9%    6%    6%    5%   11%    5%   15%    6%   24%   14%
                                                                                                        Disagree         5%    7%    4%     1%    3%    3%    8%    5%    7%    2%    5%    1%    3%   11%
                                                                                               Strongly Disagree         1%    0%    0%     0%    0%    1%    1%    1%    0%    0%    0%    0%    0%    1%
                                                                                                              N/A       26%   30%   25%    34%   27%   16%   28%   24%   24%   24%   30%   31%   18%   24%




                                                                                                              76
                                                                            Juvenile Justice - Custody or Aftercare Qualitative

                                JJ - Custody or Aftercare Qualitative Indicator                                      State Dav   East Ham Knox MC        NE    NW     Shelby Smoky   SC    SE    SW    UC
    Face-to-Face
Q96 Required contact made with youth and documented in TNKids per Policy 13.1                       Strongly Agree   34%   41%   40%   57%    0%   23%   38%    22%     0%   80%     11%   58%   27%   93%
                                                                                                             Agree   54%   59%   60%   14%   63%   69%   63%    78%    69%   20%     67%   42%   67%    7%
                                                                                                           Neutral    6%    0%    0%    0%    0%    8%    0%     0%    22%    0%     17%    0%    0%    0%
                                                                                                          Disagree    4%    0%    0%   21%   25%    0%    0%     0%     6%    0%      6%    0%    0%    0%
                                                                                                 Strongly Disagree    1%    0%    0%    7%    0%    0%    0%     0%     0%    0%      0%    0%    0%    0%
                                                                                                               N/A    1%    0%    0%    0%   13%    0%    0%     0%     3%    0%      0%    0%    7%    0%
Q97 Required contact made with parent/guardian and documented in TNKids per Policy                  Strongly Agree   24%   29%   40%   36%   13%   10%   25%    11%     0%   47%      6%   42%   20%   80%
    13.1                                                                                                     Agree   51%   47%   60%   43%   25%   69%   56%    33%    56%   40%     61%   58%   53%   13%
                                                                                                           Neutral    7%   18%    0%    0%    0%    5%    0%     0%    25%    0%     11%    0%    7%    0%
                                                                                                          Disagree   15%    6%    0%   14%   50%   10%   19%    56%    19%    7%     22%    0%    7%    7%
                                                                                                 Strongly Disagree    1%    0%    0%    7%   13%    0%    0%     0%     0%    0%      0%    0%    0%    0%
                                                                                                               N/A    2%    0%    0%    0%    0%    5%    0%     0%     0%    7%      0%    0%   13%    0%
Q98 Required home visits made and documented in TNKids per Policy 13.1                              Strongly Agree   18%   29%   20%   43%    0%    3%   13%     0%     0%   27%      6%   42%   20%   67%
                                                                                                             Agree   44%   35%   60%   21%   25%   54%   44%    22%    56%   20%     67%   58%   53%   13%
                                                                                                           Neutral   11%   18%   10%    0%   13%   18%    0%     0%    28%    0%      6%    0%    7%    0%
                                                                                                          Disagree   22%   18%    0%   29%   63%   15%   31%    67%    16%   47%     22%    0%    7%   20%
                                                                                                 Strongly Disagree    2%    0%   10%    7%    0%    0%    6%    11%     0%    0%      0%    0%    0%    0%
                                                                                                               N/A    4%    0%    0%    0%    0%   10%    6%     0%     0%    7%      0%    0%   13%    0%
Q99 Do the case recordings reflect that the worker gathered information from the                    Strongly Agree   21%   18%   20%   57%    0%    3%   25%     0%     0%   60%      0%   25%   20%   93%
    Provider(s) regarding the child's safety, permanency and well-being per Policy 13.1?                     Agree   58%   53%   70%   36%   63%   72%   63%    78%    72%   27%     61%   50%   73%    7%
                                                                                                           Neutral   11%   18%   10%    0%    0%   10%    6%     0%    22%    0%     33%   25%    0%    0%
                                                                                                          Disagree    6%   12%    0%    7%   38%   10%    0%    22%     3%    0%      6%    0%    0%    0%
                                                                                                 Strongly Disagree    0%    0%    0%    0%    0%    0%    0%     0%     0%    0%      0%    0%    0%    0%
                                                                                                               N/A    3%    0%    0%    0%    0%    5%    6%     0%     3%   13%      0%    0%    7%    0%
Q100 Do the case recordings reflect that the worker discussed the progress of the                   Strongly Agree   19%    6%   20%   50%    0%    0%   25%     0%     3%   47%      0%   17%   20%   93%
     family/child and the efficacy of the services provided by the Private Provider(s) per                   Agree   58%   71%   70%   36%   50%   74%   63%    56%    59%   47%     61%   58%   73%    7%
     Policy 13.1?                                                                                          Neutral   11%    6%   10%    0%   13%   18%    0%     0%    22%    0%     22%   25%    0%    0%
                                                                                                          Disagree    7%   18%    0%    7%   38%    0%    0%    44%     3%    0%     17%    0%    0%    0%
                                                                                                 Strongly Disagree    0%    0%    0%    0%    0%    0%    0%     0%     0%    0%      0%    0%    0%    0%
                                                                                                               N/A    6%    0%    0%    7%    0%    8%   13%     0%    13%    7%      0%    0%    7%    0%
Q101 Do the case recordings reflect that the siblings are receiving at least monthly face-to-       Strongly Agree    3%    0%    0%    0%    0%    0%   13%     0%     0%    7%      0%    0%    7%   20%
     face visitation if they are not placed together?                                                        Agree   14%   12%   10%    0%    0%   33%   25%     0%     6%   27%      0%   25%   13%    0%
                                                                                                           Neutral    4%    6%    0%    7%    0%    0%    0%     0%    19%    0%      0%    0%    0%    0%
                                                                                                          Disagree    6%   35%   10%    0%   13%    3%    0%     0%     6%    0%     11%    0%    0%    0%
                                                                                                 Strongly Disagree    1%    6%    0%    0%    0%    3%    0%     0%     0%    0%      0%    0%    0%    0%
                                                                                                               N/A   72%   41%   80%   93%   88%   62%   63%   100%    69%   67%     89%   75%   80%   80%
                                                                         Overall Averages         Strongly Agree     20%   21%   23%   41%    2%    7%   23%     6%     1%   45%      4%   31%   19%   74%
                                                                                                           77
                                        Juvenile Justice - Custody or Aftercare Qualitative

JJ - Custody or Aftercare Qualitative Indicator                           State Dav   East Ham Knox MC        NE    NW    Shelby Smoky   SC    SE    SW    UC
                                                                  Agree   47%   46%   55%   25%   38%   62%   52%   45%    53%   30%     53%   49%   55%    8%
                                                                Neutral    8%   11%    5%    1%    4%   10%    1%    0%    23%    0%     15%    8%    2%    0%
                                                               Disagree   10%   15%    2%   13%   38%    6%    8%   32%     9%    9%     14%    0%    2%    5%
                                                      Strongly Disagree    1%    1%    2%    4%    2%    1%    1%    2%     0%    0%      0%    0%    0%    0%
                                                                    N/A   15%    7%   13%   17%   17%   15%   15%   17%    15%   17%     15%   13%   21%   13%




                                                                78
                                                                           Juvenile Justice - Probation or ICJ Qualitative

                                JJ - Probation or ICJ Qualitative Indicator                                     State Dav    East Ham Knox MC         NE    NW    Shelby Smoky   SC    SE    SW    UC
    Face-to-Face
Q52 Required contact made with youth and documented in TNKids per Policy 13.1                  Strongly Agree   34%     0%   44%     0%    0%   13%   18%   50%     0%   53%      5%   22%   32%   78%
                                                                                                        Agree   55%    86%   42%    0%    25%   79%   71%   42%   100%   33%     76%   56%   68%   16%
                                                                                                      Neutral    1%     0%    0%    0%     0%    4%    0%    0%    0%     0%      5%    0%    0%    3%
                                                                                                     Disagree    4%    14%    6%   100%    0%    2%    3%    8%    0%     0%     14%    0%    0%    0%
                                                                                            Strongly Disagree    1%     0%    3%    0%     0%    0%    0%    0%    0%     3%      0%    0%    0%    0%
                                                                                                          N/A    5%     0%    6%    0%    75%    2%    8%    0%    0%    10%      0%   22%    0%    3%
Q53 Required contact made with parent/guardian and documented in TNKids per Policy             Strongly Agree   28%    71%   39%    0%     0%    4%   16%   42%    0%    40%      5%   22%   23%   78%
    13.1                                                                                                Agree   53%    14%   50%    0%    25%   68%   71%   58%   100%   27%     71%   56%   64%   13%
                                                                                                      Neutral    6%     0%    3%    0%     0%   19%    0%    0%    0%     3%     19%    0%    0%    3%
                                                                                                     Disagree    6%     0%    3%   100%    0%    4%    5%    0%    0%    13%      5%    0%   14%    3%
                                                                                            Strongly Disagree    1%     0%    0%    0%     0%    4%    0%    0%    0%     0%      0%    0%    0%    0%
                                                                                                          N/A    7%    14%    6%    0%    75%    2%    8%    0%    0%    17%      0%   22%    0%    3%
Q54 Required home visits made and documented in TNKids per Policy 13.1                         Strongly Agree   23%     0%   33%    0%     0%    4%   18%   29%    0%    30%      5%   22%   27%   53%
                                                                                                        Agree   48%   100%   53%    0%    25%   51%   50%   71%   100%   23%     81%   56%   50%    3%
                                                                                                      Neutral    4%     0%    0%    0%     0%   13%    3%    0%    0%     0%     14%    0%    0%    3%
                                                                                                     Disagree   14%     0%    6%   100%    0%   23%   21%    0%    0%    33%      0%    0%   23%    0%
                                                                                            Strongly Disagree    1%     0%    3%    0%     0%    6%    0%    0%    0%     0%      0%    0%    0%    0%
                                                                                                          N/A   10%     0%    6%    0%    75%    4%    8%    0%    0%    13%      0%   22%    0%   41%
Q55 Do the case recordings reflect that the worker is collaborating with service               Strongly Agree   10%     0%   11%    0%     0%    2%    8%   13%    0%    20%      5%   11%    9%   22%
    provider(s)?                                                                                        Agree   32%    57%   39%   100%   25%   42%   55%   21%    0%    17%     19%   56%   23%    6%
                                                                                                      Neutral    5%     0%    0%    0%     0%   13%    8%    0%    0%     0%      0%    0%    5%    6%
                                                                                                     Disagree    5%    43%    3%    0%     0%    2%    0%    4%    0%    10%      0%    0%   14%    6%
                                                                                            Strongly Disagree    1%     0%    3%    0%     0%    0%    0%    0%    0%     3%      0%    0%    0%    0%
                                                                                                          N/A   48%     0%   44%    0%    75%   42%   29%   63%   100%   50%     76%   33%   50%   59%
                                                                        Overall Averages      Strongly Agree    24%    18%   32%     0%    0%    6%   15%   34%     0%   36%      5%   19%   23%   58%
                                                                                                        Agree   47%    64%   46%    25%   25%   60%   62%   48%    75%   25%     62%   56%   51%   10%
                                                                                                      Neutral    4%     0%    1%     0%    0%   12%    3%    0%     0%    1%     10%    0%    1%    4%
                                                                                                    Disagree     7%    14%    5%    75%    0%    8%    7%    3%     0%   14%      5%    0%   13%    2%
                                                                                           Strongly Disagree
                                                                                                                1%    0%     2%    0%     0%    3%    0%    0%     0%     2%     0%    0%    0%    0%
                                                                                                         N/A 18%      4%     16%   0%     75%   13%   13%   16%    25%   23%     19%   25%   13%   27%




                                                                                                       79
                                                                                    Child Protective Services Qualitative

                                          CPS Qualitative Indicator                                             State Dav   East Ham Knox MC        NE    NW    Shelby Smoky   SC    SE    SW    UC
    All questions below were answered under multiple choice:
    Strongly Agree, Agree, Neutral, Disagree Strongly Disagree, N/A
Q69 that the worker has asked the child/youth for information about their safety,              Strongly Agree   19%   29%   25%   13%   20%   20%   16%   34%    10%   16%      6%   31%   23%   27%
    permanency and well-being?                                                                          Agree   50%   52%   47%   44%   67%   49%   58%   47%    41%   48%     60%   57%   45%   41%
                                                                                                      Neutral    9%    0%    7%    6%    2%    9%    3%    0%    34%    4%      2%    0%    6%    0%
                                                                                                     Disagree    4%    2%    4%    6%    4%    3%    4%    0%     1%   15%      9%    0%    6%    3%
                                                                                            Strongly Disagree    1%    0%    0%    0%    0%    1%    0%    0%     0%    0%      2%    0%    2%    0%
                                                                                                          N/A   18%   17%   18%   31%    7%   19%   18%   19%    15%   17%     21%   12%   17%   29%
Q70 that the worker has asked for the child/youth's opinion?                                   Strongly Agree   17%   31%   21%   15%   13%   19%   10%   24%     9%   19%      6%   22%   22%   18%
                                                                                                        Agree   45%   52%   53%   41%   61%   44%   61%   47%    34%   35%     51%   51%   34%   27%
                                                                                                      Neutral   11%    0%    2%    7%   11%    9%    6%    0%    34%    6%      2%    8%   11%   15%
                                                                                                     Disagree    5%    0%    2%    6%    4%    3%    4%    0%     2%   20%     17%    0%    7%    3%
                                                                                            Strongly Disagree    1%    0%    0%    0%    0%    1%    0%    0%     0%    0%      2%    0%    3%    0%
                                                                                                          N/A   22%   17%   23%   31%   11%   24%   18%   29%    21%   20%     23%   20%   23%   38%
Q71 that the worker has explained the purpose/status of the case to the child/youth            Strongly Agree    6%   12%   16%   10%    9%    6%    0%    2%     5%   10%      2%    6%    4%    0%
    including discussions about the next steps agreed upon at the previous                              Agree   24%   21%   25%   24%   48%   27%   14%   29%    30%   15%     28%   16%   19%    3%
    CFTM/FSTM?                                                                                        Neutral   13%    4%   11%    9%    9%   15%    3%    2%    37%    9%      6%   22%   11%    9%
                                                                                                     Disagree    6%    4%    2%    6%    4%    5%    7%    0%     5%   23%      6%    2%   11%    6%
                                                                                            Strongly Disagree    1%    0%    0%    0%    4%    1%    0%    0%     0%    0%      0%    0%    4%    0%
                                                                                                          N/A   50%   60%   47%   52%   26%   47%   76%   68%    23%   44%     59%   55%   52%   82%
Q72 that the worker has discussed the CFTM/FSTM process with the child/youth and has           Strongly Agree    4%    6%   11%    6%    2%    3%    0%    3%     5%   10%      2%    4%    2%    3%
    given him/her information about any upcoming CFTM/FSTMs?                                            Agree   14%   14%   28%    7%   39%    9%    4%   16%    23%    9%      9%    8%   15%    0%
                                                                                                      Neutral   14%    2%    2%   16%   11%   21%    1%    2%    39%    6%      8%   20%   14%    9%
                                                                                                     Disagree    8%    1%   12%    9%    4%    7%    3%    0%     9%   23%      8%    4%   12%    6%
                                                                                            Strongly Disagree    1%    0%    0%    0%    4%    1%    0%    0%     0%    0%      0%    0%    3%    0%
                                                                                                          N/A   59%   76%   47%   62%   39%   60%   92%   79%    25%   52%     74%   65%   55%   82%
Q73 that the decisions made at the CFTM/FSTMs were made by the whole group of team             Strongly Agree    6%    6%   11%   10%    0%    3%    0%   13%    10%   16%      2%    4%    3%    3%
    members?                                                                                            Agree   19%    8%   28%   13%   50%   17%    8%   10%    28%   12%     19%   26%   22%    9%
                                                                                                      Neutral   12%    2%   12%   13%   11%   16%    1%    2%    36%    3%      8%    6%    8%    6%
                                                                                                     Disagree    5%    1%    4%    2%    2%    8%    3%    0%     7%   16%      4%    4%    7%    6%
                                                                                            Strongly Disagree    1%    0%    0%    0%    4%    0%    0%    0%     0%    0%      0%    0%    0%    0%
                                                                                                          N/A   57%   82%   46%   62%   33%   55%   88%   76%    19%   54%     68%   61%   59%   77%




                                                                                                       80
                                                                               Child Protective Services Qualitative

                                        CPS Qualitative Indicator                                         State Dav      East Ham Knox MC        NE    NW    Shelby Smoky   SC    SE    SW    UC
    Contact between the worker and the parent(s) Do the case recordings reflect…
Q74 that the worker gathered information from the parent(s) about the child's safety,           Strongly Agree 27% 45%   39%   19%   28%   25%   17%   47%    13%   19%      9%   47%   30%   47%
    permanency and well-being?                                                                           Agree 60% 45%   54%   65%   65%   59%   72%   48%    64%   65%     74%   45%   60%   50%
                                                                                                       Neutral 5%   0%    2%    4%    2%    6%    2%    0%    18%    1%      0%    2%    4%    3%
                                                                                                      Disagree 2%   0%    2%    2%    0%    3%    1%    0%     0%    7%      9%    0%    0%    0%
                                                                                             Strongly Disagree 1%   0%    0%    0%    0%    1%    2%    0%     0%    0%      4%    0%    1%    0%
                                                                                                           N/A 6% 10%     4%   10%    4%    7%    5%    5%     5%    7%      4%    6%    5%    0%
Q75   that the worker has shared information about the purpose/status of the case with the      Strongly Agree 14% 6%    33%   15%   15%   15%    3%   10%    16%   17%      8%   24%    3%   32%
      parent(s) including discussions about the next steps agreed upon at the precious                   Agree 39% 35%   23%   41%   54%   35%   32%   37%    48%   35%     51%   39%   32%   44%
      CFTM/FSTM?                                                                                       Neutral 10% 0%    16%    4%    9%   15%    2%    2%    25%    1%      6%    6%   11%    6%
                                                                                                      Disagree 5%   1%    5%    6%    0%    7%    4%    0%     1%   20%      2%    0%    8%    6%
                                                                                             Strongly Disagree 1%   1%    0%    0%    4%    1%    2%    0%     0%    0%      2%    0%    3%    0%
                                                                                                           N/A 33% 57%   23%   34%   17%   27%   57%   52%    11%   26%     32%   31%   43%   12%
Q76   that the worker has discussed the parent's progress on the plan, including an             Strongly Agree 10% 19%   18%   13%    2%   16%    0%   13%     8%   15%      4%    8%    1%   15%
      assessment of the delivery of services?                                                            Agree 34% 33%   35%   37%   50%   26%   25%   26%    54%   26%     34%   28%   22%   41%
                                                                                                       Neutral 8%   0%    7%    4%    7%    8%    3%    0%    23%    1%      9%   14%    8%    9%
                                                                                                      Disagree 4%   2%    7%    4%    2%    5%    4%    0%     3%   10%      0%    0%    8%    3%
                                                                                             Strongly Disagree 1%   0%    0%    0%    4%    1%    1%    0%     0%    0%      0%    0%    2%    0%
                                                                                                           N/A 43% 45%   33%   41%   35%   44%   67%   61%    12%   48%     53%   51%   58%   32%
Q77   that the worker has asked the parent's opinion about their current situation and asked    Strongly Agree 17% 26%   28%   18%   26%   22%    9%   21%    11%   15%      4%   20%    1%   41%
      what the parent(s) felt they needed to make progress?                                              Agree 43% 43%   21%   38%   61%   38%   52%   40%    59%   33%     45%   39%   37%   44%
                                                                                                       Neutral 9%   4%   19%    6%    2%   10%    2%    0%    20%    6%      8%   14%    8%   12%
                                                                                                      Disagree 4%   1%    0%    3%    0%    5%    3%    0%     1%   15%     13%    0%    6%    0%
                                                                                             Strongly Disagree 1%   0%    5%    0%    0%    2%    2%    0%     0%    0%      4%    0%    2%    0%
                                                                                                           N/A 26% 26%   26%   35%   11%   23%   32%   39%     9%   32%     26%   28%   45%    3%
Q78   that the worker discussed the CFTM/FSTM process with the parent(s) and has given          Strongly Agree 7%   2%   16%   13%    2%    3%    0%   13%     8%   15%      4%    8%    2%   12%
      information about upcoming CFTM/FSTMs to the parent(s)?                                            Agree 23% 10%   16%   22%   46%   21%   12%   18%    50%   10%     25%   18%   19%   18%
                                                                                                       Neutral 10% 2%    12%    4%    9%   15%    0%    2%    23%    3%      6%   16%   14%    9%
                                                                                                      Disagree 6%   1%    5%    4%    4%    5%    3%    2%     6%   26%      9%    2%   10%    3%
                                                                                             Strongly Disagree 1%   1%    0%    0%    4%    1%    0%    0%     0%    1%      0%    0%    2%    0%
                                                                                                           N/A 53% 83%   51%   56%   35%   55%   85%   66%    14%   45%     57%   57%   54%   59%
      Contact between the worker and collateral contact(s)/household member(s) Do the case recordings reflect…
Q79   that the worker gather information from collateral contact(s)/household member(s)         Strongly Agree 20% 37%   30%   16%   39%   21%   14%   39%     8%   15%      4%   43%   11%   18%
      regarding the child's safety, permanency and well-being?                                           Agree 49% 51%   40%   54%   52%   57%   51%   50%    43%   36%     64%   51%   43%   56%
                                                                                                       Neutral 10% 0%    23%    4%    4%    6%    2%    0%    37%    7%      2%    2%    8%    3%
                                                                                                      Disagree 5%   2%    0%    0%    0%    2%    4%    0%     3%   25%     13%    0%    5%   12%
                                                                                             Strongly Disagree 1%   2%    0%    0%    0%    1%    0%    0%     0%    0%      4%    0%    4%    3%
                                                                                                           N/A 15% 7%     7%   25%    4%   13%   29%   11%     9%   18%     13%    4%   28%    9%
                                                                                                    81
                                                                                Child Protective Services Qualitative

                                        CPS Qualitative Indicator                                              State Dav   East Ham Knox MC        NE    NW    Shelby Smoky   SC    SE    SW    UC
Q80 that the worker discussed the CFTM/FSTM process and potentially invited the               Strongly Agree    6%   17%   18%    9%    4%    3%    0%    7%     4%    3%      2%   16%    1%    6%
    collateral contact(s)/household member(s) to participate in an upcoming meeting?                   Agree   18%   13%   16%   12%   35%   18%   12%   13%    30%    6%     25%    8%   17%   15%
                                                                                                     Neutral   14%    0%   28%   15%   11%   12%    0%    2%    37%    1%      6%   22%   12%   12%
                                                                                                    Disagree    8%    2%    5%    4%   13%    8%    3%    0%    12%   30%      2%    4%   10%    6%
                                                                                           Strongly Disagree    1%    1%    0%    0%    4%    1%    0%    0%     0%    0%      0%    0%    2%    3%
                                                                                                         N/A   54%   67%   33%   60%   33%   59%   85%   79%    17%   57%     66%   51%   59%   59%
    Contact between the worker and Private Provider(s) Do the case recordings reflect…
Q81 that the worker gathered information from the Private Provider(s) regarding the           Strongly Agree    5%    7%    4%   10%    4%    5%    1%    3%     3%    9%      2%   12%    2%   15%
    child's safety, permanency and well-being?                                                         Agree   13%   18%    7%   12%   15%    7%    2%   18%    18%    7%     34%   12%   10%   21%
                                                                                                     Neutral    8%    0%   19%    2%    9%   10%    0%    0%    23%    0%      2%    4%    8%    6%
                                                                                                    Disagree    3%    0%    4%    7%    2%    3%    2%    0%     3%    6%      6%    0%    0%    3%
                                                                                           Strongly Disagree    1%    1%    0%    0%    0%    0%    0%    0%     2%    0%      0%    0%    2%    0%
                                                                                                         N/A   71%   74%   67%   69%   70%   76%   95%   79%    52%   78%     57%   73%   78%   56%
Q82 that the worker discussed the progress of the family/child and the efficacy of the        Strongly Agree    3%    5%    4%    7%    4%    3%    1%    3%     3%    3%      2%    0%    1%   12%
    services provided by the Private Provider(s)?                                                      Agree   11%   19%    4%   12%   15%    4%    2%   16%    17%    9%     28%    2%    8%   24%
                                                                                                     Neutral    8%    0%   19%    6%    9%   11%    0%    0%    23%    2%      6%    4%    6%    6%
                                                                                                    Disagree    3%    0%    5%    6%    2%    3%    2%    0%     3%    6%      4%    2%    0%    6%
                                                                                           Strongly Disagree    1%    1%    0%    0%    0%    0%    0%    0%     2%    0%      2%    0%    2%    0%
                                                                                                         N/A   74%   75%   68%   69%   70%   79%   95%   81%    52%   81%     59%   92%   82%   53%
Q83 that the worker discussed the next steps and decisions agreed upon at the previous        Strongly Agree    2%    5%    4%    7%    4%    0%    0%    2%     3%    1%      2%    0%    0%    3%
    CFTM/FSTM with the Private Provider(s)?                                                            Agree    9%   16%    2%    7%   13%    4%    2%   13%    15%    7%     21%    4%    8%   15%
                                                                                                     Neutral    8%    0%   18%    6%    9%   12%    0%    0%    25%    1%      4%    2%    5%    6%
                                                                                                    Disagree    3%    0%    5%    6%    2%    2%    2%    0%     3%    4%      4%    0%    1%    9%
                                                                                           Strongly Disagree    1%    1%    0%    0%    2%    0%    0%    0%     1%    0%      0%    0%    2%    0%
                                                                                                         N/A   77%   79%   72%   74%   70%   82%   96%   86%    54%   86%     70%   94%   83%   68%
                                                                       Overall Averages      Strongly Agree    11%   17%   19%   12%   11%   11%    5%   16%     8%   12%      4%   16%    7%   17%
                                                                                                       Agree   30%   29%   27%   29%   45%   28%   27%   29%    37%   24%     38%   27%   26%   27%
                                                                                                     Neutral   10%    1%   13%    7%    8%   12%    2%    1%    29%    3%      5%    9%    9%    7%
                                                                                                   Disagree     5%    1%    4%    5%    3%    5%    3%    0%     4%   16%      7%    1%    6%    5%
                                                                                          Strongly Disagree
                                                                                                               1%    1%    0%    0%    2%    1%    0%    0%     0%     0%     1%    0%    2%    0%
                                                                                                        N/A 44%      52%   38%   47%   31%   45%   63%   55%    23%   44%     45%   47%   49%   44%




                                                                                                      82
                                                                                  Resource Home Qualitative

                                        RH Qualitative Indicator                                              State Dav   East Ham Knox MC        NE    NW    Shelby Smoky   SC    SE    SW    UC
Q102 Do the case recordings reflect that the worker asked the Resource                       Strongly Agree    1%    0%    6%   18% 0%   0%        0%    0%     0%    0%      0%  0%   0%       0%
     Parent(s)/Caregiver(s) for their opinion?                                                        Agree   55%   36%   44%   55% 36% 64%       95%   27%    13%   75%     19% 100% 78%      31%
                                                                                                    Neutral   25%   55%   44%    0% 64% 28%        5%    0%    13%   25%     43% 0%    0%      38%
                                                                                                   Disagree   10%    0%    6%    0%  0%  0%        0%    9%    75%    0%      0%  0% 22%       25%
                                                                                          Strongly Disagree
                                                                                                              2%    0%    0%    0%    0%    0%    0%    0%     0%     0%     19%   0%    0%    0%
                                                                                                        N/A    8%    9%    0%   27%    0%    8%    0%   64%     0%    0%     19% 0%    0%       6%
Q103 Do the case recordings reflect that the worker asked the Resource                       Strongly Agree    1%    0%    6%    0%    0%    0%    0%    0%     0%    0%      0%  0%   0%       6%
     Parent(s)/Caregiver(s) if they had any unmet needs                                               Agree   66%   46%   61%   64%   71%   76%   95%   82%     0%   88%     10% 100% 94%      50%
                                                                                                    Neutral   18%   46%   33%    0%   29%   16%    5%    0%    13%   13%     52% 0%    0%      25%
                                                                                                   Disagree    8%    0%    0%    0%    0%    0%    0%    9%    88%    0%      0%  0%   6%      13%
                                                                                          Strongly Disagree
                                                                                                              2%    0%    0%    0%    0%    0%    0%    0%     0%     0%     19%   0%    0%    0%
                                                                                                        N/A    6%    9%    0%   36%    0%    8%    0%   9%      0%    0%     19%   0%     0%    6%
Q104 Do the case recordings reflect that the worker invited the Resource                     Strongly Agree    0%    0%    0%    0%    0%    0%    0%   0%      0%    0%      0%   0%     0%    0%
     Parent(s)/Caregiver(s) to attend any upcoming CFTMs and court hearings?                          Agree   34%   18%   33%    0%   71%   24%   95%   0%      0%   72%      0%   0%    22%   44%
                                                                                                    Neutral   21%   27%   61%    0%   29%   12%    5%   0%     13%    9%     57%   0%    28%   19%
                                                                                                   Disagree   10%    0%    0%    0%    0%    0%    0%   9%     81%    0%      0%   0%    33%   19%
                                                                                          Strongly Disagree
                                                                                                              2%    0%    0%    0%    0%    0%    0%    0%     0%     0%     19%   0%    0%    0%
                                                                                       
                                                                                                      N/A     34% 55%     6% 100% 0% 64%          0% 91%        6%   19%     24% 100% 17% 19%
                                                                   Overall Averages        Strongly Agree      1%  0%      4%  6%  0%  0%          0%  0%       0%    0%      0%  0%   0%  2%
                                                                                                    Agree     52% 33%     46% 40% 59% 55%         95% 36%       4%   78%     10% 67% 65% 42%
                                                                                                  Neutral     21% 43%     46% 0% 41% 19%           5%  0%      13%   16%     51% 0%    9% 27%
                                                                                                Disagree       9%  0%      2%  0%  0%  0%          0%  9%      81%    0%      0%  0% 20% 19%
                                                                                                 Strongly
                                                                                                              2%    0%    0%    0%    0%    0%    0%    0%     0%     0%     19%   0%    0%    0%
                                                                                                Disagree
                                                                                                      N/A     16%   24%   2%    54%   0%    27%   0%    55%    2%     6%     21%   33%   6%    10%




                                                                                                      83
                                            Raw Data - Quantitative

                   Completion Rates                                 Overall Case File Documentation
                          Q1 09 Q2 09   Q3 09   Q4 09                              Q1 09 Q2 09 Q3 09    Q3 09
Statewide         SS      100% 92%       84%      94%     Statewide        SS       88% 90% 88%          88%
Statewide    JJ - C or A 87% 95%         79%      97%     Statewide   JJ - C or A 88% 92% 90%            89%
Statewide   JJ - P or ICJ                84%      96%     Statewide JJ - P or ICJ                83%      86%
Statewide        CPS       90% 99%       73%      83%     Statewide       CPS       91% 96% 92%          92%
Statewide        RH        95% 91%       86%      97%     Statewide       RH        93% 93% 90%          92%
Statewide     Adoption     82% 97%       89%      92%     Statewide    Adoption     97% 99% 98%          99%
Davidson          SS      100% 69%      100%     87%      Davidson         SS       88% 95% 82%          88%
Davidson     JJ - C or A 31% 90%        100%     81%      Davidson    JJ - C or A 79% 89% 78%            77%
Davidson    JJ - P or ICJ               100%    100%      Davidson JJ - P or ICJ                100%     63%
Davidson         CPS       57% 99%       89%     91%      Davidson        CPS       95% 89% 93%          96%
Davidson         RH       100% 91%      100%     83%      Davidson        RH        86% 84% 80%          88%
Davidson      Adoption 100% 97%         100%    100%      Davidson     Adoption     98% 100% 100%       100%
East              SS       96% 98%       90%    100%      East             SS       86% 87% 89%          87%
East         JJ - C or A 93% 100%        88%    100%      East        JJ - C or A 91% 89% 89%            88%
East        JJ - P or ICJ               100%    100%      East       JJ - P or ICJ               80%     85%
East             CPS      100% 100%      90%     81%      East            CPS       98% 100% 95%         95%
East             RH        81% 84%       94%    100%      East            RH        94% 86% 92%          94%
East          Adoption 100% 100%        100%    100%      East         Adoption     94% 98% 98%          98%
Hamilton          SS      100% 100%     100%     90%      Hamilton         SS       91% 92% 90%          86%
Hamilton     JJ - C or A 79% 82%        100%     93%      Hamilton    JJ - C or A 67% 93% 98%            89%
Hamilton    JJ - P or ICJ               100%    100%      Hamilton   JJ - P or ICJ              100%    100%
Hamilton         CPS      100% 100%      74%    100%      Hamilton        CPS       90% 100% 92%         93%
Hamilton         RH        92% 83%      100%    100%      Hamilton        RH        95% 97% 96%          96%
Hamilton      Adoption 100% 100%        100%    100%      Hamilton     Adoption     95% 97% 95%          98%
Knox              SS      100% 100%      76%    100%      Knox             SS       91% 94% 93%          91%
Knox         JJ - C or A 100% 100%       74%    100%      Knox        JJ - C or A 82% 87% 93%            97%
Knox        JJ - P or ICJ               100%    100%      Knox       JJ - P or ICJ               68%     79%
Knox             CPS      100% 100%      15%     61%      Knox            CPS       83% 97% 89%          88%
Knox             RH         0% 100%      94%    100%      Knox            RH         0%   86% 91%        91%
Knox          Adoption     15% 100%      83%     14%      Knox         Adoption     99% 99% 99%         100%
MC                SS      100% 100%      83%     97%      MC               SS       81% 87% 90%          86%
MC           JJ - C or A 100% 92%        86%    100%      MC          JJ - C or A 85% 88% 89%            88%
MC          JJ - P or ICJ                89%     90%      MC         JJ - P or ICJ               79%     81%
MC               CPS      100% 98%       79%     87%      MC              CPS       92% 99% 91%          92%
MC               RH       100% 88%       91%     83%      MC              RH        93% 94% 94%          95%
MC            Adoption     98% 94%      100%     99%      MC           Adoption     98% 99% 98%          98%
NE                SS       87% 70%       89%     90%      NE               SS       88% 90% 87%          91%
NE           JJ - C or A 81% 100%       100%     84%      NE          JJ - C or A 91% 96% 93%            93%
NE          JJ - P or ICJ                90%    100%      NE         JJ - P or ICJ               92%     90%
NE               CPS      100% 84%       93%     88%      NE              CPS       92% 100% 93%         96%
NE               RH        96% 100%     100%    100%      NE              RH        97% 97% 98%          99%
NE            Adoption     98% 100%      73%    100%      NE           Adoption     99% 99% 100%         99%
NW                SS       93% 100%      71%    100%      NW               SS       97% 97% 95%          96%
NW           JJ - C or A 89% 100%        60%    100%      NW          JJ - C or A 97% 98% 92%            92%
NW          JJ - P or ICJ               100%    100%      NW         JJ - P or ICJ               95%     96%
NW               CPS       94% 100%     100%    100%      NW              CPS       99% 82% 97%          99%
NW               RH       100% 100%     100%    100%      NW              RH        94% 95% 95%          94%
NW            Adoption     88% 96%      100%    100%      NW           Adoption     98% 98% 99%          99%
Shelby            SS        3% 100%      56%     86%      Shelby           SS       86% 86% 84%          85%
Shelby       JJ - C or A 30% 100%        32%    100%      Shelby      JJ - C or A 51% 87% 92%            87%
Shelby      JJ - P or ICJ                 0%    100%      Shelby     JJ - P or ICJ                0%    100%
Shelby           CPS       33% 100%      59%     85%      Shelby          CPS       90% 94% 96%          92%
Shelby           RH       100% 100%     100%    100%      Shelby          RH        96% 96% 72%          80%
Shelby        Adoption     81% 100%     100%    100%      Shelby       Adoption     95% 99% 95%          98%
Smoky Mt.         SS      100% 81%       90%     96%      Smoky Mt.        SS        84% 87% 88%         89%
Smoky Mt.    JJ - C or A 91% 85%         34%    100%      Smoky Mt. JJ - C or A      90% 92% 94%         95%
Smoky Mt.   JJ - P or ICJ                26%     86%      Smoky Mt. JJ - P or ICJ                 88%    89%
Smoky Mt.        CPS       85% 100%      56%     73%      Smoky Mt.       CPS        90% 99% 84%          93%
Smoky Mt.        RH        85% 60%        0%    100%      Smoky Mt.       RH         95% 90%       0%    94%
Smoky Mt.     Adoption      0%   94%      0%     98%      Smoky Mt.    Adoption       0% 98%       0%    98%
SC                SS       95% 86%       88%     95%      SC               SS        84% 89% 89%         89%
SC           JJ - C or A 100% 85%        92%    100%      SC          JJ - C or A    91% 91% 84%         88%
SC          JJ - P or ICJ                97%     84%      SC         JJ - P or ICJ                75%    83%
SC               CPS       53% 100%      61%     61%      SC              CPS        90% 100% 87%        89%
SC               RH        79% 100%      84%    100%      SC              RH         79% 88% 91%         82%
SC            Adoption     90% 90%      100%     93%      SC           Adoption      98% 98% 98%         98%
            Completion Rates                      Overall Case File Documentation
SE         SS       64% 100%    78%   100%   SE          SS       92%    91% 88%       91%
SE    JJ - C or A 100% 100%    100%   100%   SE     JJ - C or A 87%      94% 86%       88%
SE   JJ - P or ICJ             100%   100%   SE    JJ - P or ICJ                76%    82%
SE        CPS       98% 100%    88%    81%   SE         CPS       92%    92% 94%       94%
SE        RH       100% 100%   100%   100%   SE         RH        98%    98% 98%       97%
SE     Adoption     97% 100%   100%   100%   SE      Adoption     94%    99% 99%      100%
SW         SS       88% 100%    89%   100%   SW          SS       89%    89% 92%       90%
SW    JJ - C or A 69% 100%     100%   100%   SW     JJ - C or A 93%      90% 95%       93%
SW   JJ - P or ICJ             100%   100%   SW    JJ - P or ICJ                87%    86%
SW        CPS       52% 100%   100%    99%   SW         CPS       86%    89% 88%       85%
SW        RH       100% 100%    69%   100%   SW         RH        96%    93% 94%       92%
SW     Adoption 100% 100%       98%   100%   SW      Adoption     95%    93% 96%       97%
UC         SS      100% 87%     76%    82%   UC          SS       84%    92% 86%       83%
UC    JJ - C or A 82% 100%      64%   100%   UC     JJ - C or A 94%      96% 82%       95%
UC   JJ - P or ICJ              85%    84%   UC    JJ - P or ICJ                83%    88%
UC        CPS       98% 100%    48%    68%   UC         CPS       93%    90% 90%       88%
UC        RH        68% 100%    82%   100%   UC         RH        91%    93% 93%       95%
UC     Adoption     97% 97%     97%    98%   UC      Adoption     99%    99% 99%       99%
                                                                  Raw Data - Qualitative

                                                Q3 09*   Q4 09*
Statewide   SS              Strongly Agree      14%       17%
                            Agree               43%       44%
                            Disagree            5%         5%
                            Strongly Disagree   1%         1%
                            N/A                 28%       26%
            JJ - C or A     Strongly Agree      24%       20%
                            Agree               47%       47%
                            Disagree            11%       10%
                            Strongly Disagree   2%         1%
                            N/A                 13%       15%
            JJ - P or ICJ   Strongly Agree      28%       24%
                            Agree               40%       47%
                            Disagree            13%        7%
                            Strongly Disagree   4%         1%
                            N/A                 12%       18%
            CPS             Strongly Agree      12%       11%
                            Agree               30%       30%
                            Disagree            5%         5%
                            Strongly Disagree   1%         1%
                            N/A                 44%       44%
            RH              Strongly Agree      2%         1%
                            Agree               48%       52%
                            Disagree            15%        9%
                            Strongly Disagree   0%         2%
                            N/A                 18%       16%
Davidson    SS              Strongly Agree      4%        16%
                            Agree               53%       37%
                            Disagree            2%         7%
                            Strongly Disagree   0%         0%
                            N/A                 31%       30%
            JJ - C or A     Strongly Agree      20%       21%
                            Agree               44%       46%
                            Disagree            13%       15%
                            Strongly Disagree   1%         1%
                            N/A                 13%        7%
            JJ - P or ICJ   Strongly Agree      0%        18%
                            Agree               0%        64%
                            Disagree            100%      14%
                            Strongly Disagree   0%         0%
                            N/A                 0%         4%
            CPS             Strongly Agree      18%       17%
                            Agree               35%       29%
                            Disagree            3%         1%
                            Strongly Disagree   1%         1%
                            N/A                 38%       52%
            RH              Strongly Agree      5%         0%
                            Agree               49%       33%
                            Disagree            10%        0%
                            Strongly Disagree   1%         0%
                            N/A                 24%       24%
East        SS              Strongly Agree      16%        7%
                            Agree               44%       58%
                            Disagree            12%        4%
                            Strongly Disagree   0%         0%
                            N/A                 22%       25%
            JJ - C or A     Strongly Agree      0%        23%
                            Agree               70%       55%
                            Disagree            8%         2%
                            Strongly Disagree   0%         2%
                            N/A                 17%       13%
            JJ - P or ICJ   Strongly Agree      28%       32%
                            Agree               39%       46%
                            Disagree            7%         5%
                            Strongly Disagree   8%         2%
                            N/A                 15%       16%
            CPS             Strongly Agree      10%       19%
                            Agree               28%       27%
                            Disagree            8%         4%
                            Strongly Disagree   0%         0%
                            N/A                 48%       38%
            RH              Strongly Agree      0%         4%
                            Agree               57%       46%
           RH

                           Disagree            0%      2%
                           Strongly Disagree   0%      0%
                           N/A                 0%      2%
Hamilton   SS              Strongly Agree      34%    42%
                           Agree               22%    16%
                           Disagree            5%      1%
                           Strongly Disagree   3%      0%
                           N/A                 27%    34%
           JJ - C or A     Strongly Agree      10%    41%
                           Agree               61%    25%
                           Disagree            12%    13%
                           Strongly Disagree   0%      4%
                           N/A                 15%    17%
           JJ - P or ICJ   Strongly Agree      100%    0%
                           Agree               100%   25%
                           Disagree            100%   75%
                           Strongly Disagree   100%    0%
                           N/A                 100%    0%
           CPS             Strongly Agree      15%    12%
                           Agree               27%    29%
                           Disagree            4%      5%
                           Strongly Disagree   0%      0%
                           N/A                 48%    47%
           RH              Strongly Agree      10%     6%
                           Agree               43%    40%
                           Disagree            0%      0%
                           Strongly Disagree   0%      0%
                           N/A                 17%    54%
Knox       SS              Strongly Agree      12%    29%
                           Agree               42%    32%
                           Disagree            2%      3%
                           Strongly Disagree   0%      0%
                           N/A                 33%    27%
           JJ - C or A     Strongly Agree      78%     2%
                           Agree               20%    38%
                           Disagree            0%     38%
                           Strongly Disagree   2%      2%
                           N/A                 0%     17%
           JJ - P or ICJ   Strongly Agree      4%      0%
                           Agree               18%    25%
                           Disagree            33%     0%
                           Strongly Disagree   4%      0%
                           N/A                 21%    75%
           CPS             Strongly Agree      23%    11%
                           Agree               42%    45%
                           Disagree            0%      3%
                           Strongly Disagree   0%      2%
                           N/A                 35%    31%
           RH              Strongly Agree      0%      0%
                           Agree               60%    59%
                           Disagree            2%      0%
                           Strongly Disagree   0%      0%
                           N/A                 0%      0%
MC         SS              Strongly Agree      23%    21%
                           Agree               41%    53%
                           Disagree            1%      3%
                           Strongly Disagree   0%      1%
                           N/A                 19%    16%
           JJ - C or A     Strongly Agree      20%     7%
                           Agree               57%    62%
                           Disagree            5%      6%
                           Strongly Disagree   0%      1%
                           N/A                 13%    15%
           JJ - P or ICJ   Strongly Agree      24%     6%
                           Agree               38%    60%
                           Disagree            16%     8%
                           Strongly Disagree   11%     3%
                           N/A                 10%    13%
           CPS             Strongly Agree      16%    11%
                           Agree               28%    28%
                           Disagree            4%      5%
                           Strongly Disagree   3%      1%
                           N/A                 40%    45%
           RH              Strongly Agree      0%      0%
                           Agree               53%    55%
         RH

                         Disagree            2%     0%
                         Strongly Disagree   0%     0%
                         N/A                 37%   27%
NE       SS              Strongly Agree      9%    23%
                         Agree               48%   34%
                         Disagree            7%     8%
                         Strongly Disagree   0%     1%
                         N/A                 31%   28%
         JJ - C or A     Strongly Agree      18%   23%
                         Agree               49%   52%
                         Disagree            14%    8%
                         Strongly Disagree   0%     1%
                         N/A                 16%   15%
         JJ - P or ICJ   Strongly Agree      21%   15%
                         Agree               68%   62%
                         Disagree            0%     7%
                         Strongly Disagree   0%     0%
                         N/A                 10%   13%
         CPS             Strongly Agree      8%     5%
                         Agree               25%   27%
                         Disagree            2%     3%
                         Strongly Disagree   1%     0%
                         N/A                 59%   63%
         RH              Strongly Agree      8%     0%
                         Agree               80%   95%
                         Disagree            5%     0%
                         Strongly Disagree   0%     0%
                         N/A                 2%     0%
NW       SS              Strongly Agree      19%   29%
                         Agree               40%   37%
                         Disagree            8%     5%
                         Strongly Disagree   0%     1%
                         N/A                 22%   24%
         JJ - C or A     Strongly Agree      14%    6%
                         Agree               47%   45%
                         Disagree            14%   32%
                         Strongly Disagree   1%     2%
                         N/A                 18%   17%
         JJ - P or ICJ   Strongly Agree      39%   34%
                         Agree               38%   48%
                         Disagree            15%    3%
                         Strongly Disagree   0%     0%
                         N/A                 8%    16%
         CPS             Strongly Agree      5%    16%
                         Agree               35%   29%
                         Disagree            5%     0%
                         Strongly Disagree   1%     0%
                         N/A                 51%   55%
         RH              Strongly Agree      0%     0%
                         Agree               17%   36%
                         Disagree            0%     9%
                         Strongly Disagree   0%     0%
                         N/A                 83%   55%
Shelby   SS              Strongly Agree      4%     8%
                         Agree               47%   50%
                         Disagree            9%     7%
                         Strongly Disagree   0%     0%
                         N/A                 24%   24%
         JJ - C or A     Strongly Agree      20%    1%
                         Agree               45%   53%
                         Disagree            18%    9%
                         Strongly Disagree   0%     0%
                         N/A                 16%   15%
         JJ - P or ICJ   Strongly Agree      0%     0%
                         Agree               0%    75%
                         Disagree            0%     0%
                         Strongly Disagree   0%     0%
                         N/A                 0%    25%
         CPS             Strongly Agree      9%     8%
                         Agree               58%   37%
                         Disagree            1%     4%
                         Strongly Disagree   0%     0%
                         N/A                 28%   23%
         RH              Strongly Agree      0%     0%
                         Agree               7%     4%
            RH

                            Disagree            87%   81%
                            Strongly Disagree   0%     0%
                            N/A                 2%     2%
Smoky Mt.   SS              Strongly Agree      24%   20%
                            Agree               38%   49%
                            Disagree            2%     2%
                            Strongly Disagree   0%     0%
                            N/A                 28%   24%
            JJ - C or A     Strongly Agree      32%   45%
                            Agree               38%   30%
                            Disagree            12%    9%
                            Strongly Disagree   3%     0%
                            N/A                 14%   17%
            JJ - P or ICJ   Strongly Agree      29%   36%
                            Agree               47%   25%
                            Disagree            9%    14%
                            Strongly Disagree   1%     2%
                            N/A                 12%   23%
            CPS             Strongly Agree      10%   12%
                            Agree               25%   24%
                            Disagree            24%   16%
                            Strongly Disagree   1%     0%
                            N/A                 26%   44%
            RH              Strongly Agree      0%     0%
                            Agree               0%    78%
                            Disagree            0%     0%
                            Strongly Disagree   0%     0%
                            N/A                 0%     6%
SC          SS              Strongly Agree      6%     8%
                            Agree               43%   43%
                            Disagree            10%    5%
                            Strongly Disagree   0%     0%
                            N/A                 33%   30%
            JJ - C or A     Strongly Agree      14%    4%
                            Agree               43%   53%
                            Disagree            21%   14%
                            Strongly Disagree   4%     0%
                            N/A                 17%   15%
            JJ - P or ICJ   Strongly Agree      12%    5%
                            Agree               32%   62%
                            Disagree            23%    5%
                            Strongly Disagree   2%     0%
                            N/A                 24%   19%
            CPS             Strongly Agree      10%    4%
                            Agree               28%   38%
                            Disagree            6%     7%
                            Strongly Disagree   1%     1%
                            N/A                 50%   45%
            RH              Strongly Agree      0%     0%
                            Agree               27%   10%
                            Disagree            27%    0%
                            Strongly Disagree   0%    19%
                            N/A                 11%   21%
SE          SS              Strongly Agree      1%     9%
                            Agree               53%   53%
                            Disagree            5%     1%
                            Strongly Disagree   1%     0%
                            N/A                 36%   31%
            JJ - C or A     Strongly Agree      27%   31%
                            Agree               47%   49%
                            Disagree            9%     0%
                            Strongly Disagree   1%     0%
                            N/A                 12%   13%
            JJ - P or ICJ   Strongly Agree      7%    19%
                            Agree               75%   56%
                            Disagree            0%     0%
                            Strongly Disagree   0%     0%
                            N/A                 19%   25%
            CPS             Strongly Agree      25%   16%
                            Agree               17%   27%
                            Disagree            6%     1%
                            Strongly Disagree   1%     0%
                            N/A                 39%   47%
            RH              Strongly Agree      0%     0%
                            Agree               62%   67%
     RH

                     Disagree            5%     0%
                     Strongly Disagree   0%     0%
                     N/A                 33%   33%
SW   SS              Strongly Agree      18%    8%
                     Agree               44%   48%
                     Disagree            2%     3%
                     Strongly Disagree   1%     0%
                     N/A                 27%   18%
     JJ - C or A     Strongly Agree      28%   19%
                     Agree               51%   55%
                     Disagree            7%     2%
                     Strongly Disagree   1%     0%
                     N/A                 14%   21%
     JJ - P or ICJ   Strongly Agree      33%   23%
                     Agree               37%   51%
                     Disagree            19%   13%
                     Strongly Disagree   2%     0%
                     N/A                 11%   13%
     CPS             Strongly Agree      8%     7%
                     Agree               24%   26%
                     Disagree            4%     6%
                     Strongly Disagree   3%     2%
                     N/A                 46%   49%
     RH              Strongly Agree      0%     0%
                     Agree               63%   65%
                     Disagree            33%   20%
                     Strongly Disagree   0%     0%
                     N/A                 0%     6%
UC   SS              Strongly Agree      18%   16%
                     Agree               38%   35%
                     Disagree            5%    11%
                     Strongly Disagree   1%     1%
                     N/A                 34%   24%
     JJ - C or A     Strongly Agree      38%   74%
                     Agree               36%    8%
                     Disagree            9%     5%
                     Strongly Disagree   0%     0%
                     N/A                 12%   13%
     JJ - P or ICJ   Strongly Agree      66%   58%
                     Agree               16%   10%
                     Disagree            10%    2%
                     Strongly Disagree   0%     0%
                     N/A                 6%    27%
     CPS             Strongly Agree      9%    17%
                     Agree               23%   27%
                     Disagree            11%    5%
                     Strongly Disagree   0%     0%
                     N/A                 52%   44%
     RH              Strongly Agree      0%     2%
                     Agree               40%   42%
                     Disagree            33%   19%
                     Strongly Disagree   0%     0%
                     N/A                 7%    10%

				
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Description: Visitation Agreements document sample