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Jaguar Service Contract - PDF

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					   PASSPORT TO SERVICE
      2010 Model Year




       Publication Part No. JJM 18 11 99 101




Issued by: Jaguar Land Rover North America LLC November 2008
                Owner and Vehicle Identification

The following information should be completed by the Selling Dealer:

Vehicle Identification Number (VIN):

Key Code: ______________________


          Owner_________________________________________________________________

          Address _______________________________________________________________

          City ____________________________________ State _______ Zip ____________

          Phone ____________________________ e-mail _____________________________


          Selling Dealer __________________________________________________________

          Address _______________________________________________________________

          City ____________________________________ State _______ Zip ____________

          Phone: Sales ______________________ Service/Parts _______________________


                            Retail delivery date ________________________

                         Entry into service date ________________________

              Vehicle Warranty expiration date ________________________


               Former Jaguar company vehicle
               Former retail demonstrator vehicle
               Overseas delivery vehicle
               Vehicle covered by extended service contract

          Speedometer / Odometer replacement at:

          Date _____________________________ Mileage____________________________


IMPORTANT: In the event that the original purchaser changes address or sells the vehicle, the
postage-paid Vehicle Registration / Owner Information Change Card included in this book should be
completed and sent to Jaguar.

The owner must present this Passport to Service to obtain warranty repairs from an authorized
Jaguar dealer.



                                                    ii
                                                          Contents

Using the Passport to Service                                              Guidelines Applicable to Warranties
    Vehicle Registration; Owner Information...... 2                           Overseas (U.K.) Delivery Vehicles
                                                                                 Warranty Period......................................16
    Mail-in cards included in this handbook ...... 2
                                                                              Owner’s Responsibilities..............................16
    Scheduled Vehicle Maintenance .................. 3
                                                                              Who May Perform Warranty Work ..............17
Foreword                                                                      Replacement Emission Parts ......................18
    Your Passport to Service .............................. 4                 Conditions for Acceptance of Emission
    Jaguar Experience......................................... 4                 Control System Warranty Liability .........19
    Communication with Jaguar......................... 4                      Warranty Coverage for Altered or
    Tire Warranties .............................................. 4             Converted Vehicles ...............................20
                                                                           Obtaining Warranty Repairs
Warranties                                                                   How to Obtain Warranty Repairs ................21
Summary of Warranties ...................................5
                                                                           Customer Assistance
Vehicle Warranties
                                                                               Customer Relationship Center ....................24
   New Vehicle Limited Warranty...................... 6
                                                                               Reporting Safety Defects.............................25
   Corrosion Protection Limited Warranty...... 10
Federal Emission Control System                                            Jaguar Assistance Program............. 26
Warranties
   Emission Design and Defect Warranty....... 11
                                                                           Maintenance Schedules
                                                                               4.2L XF..........................................................28
   Emission Performance Warranty ................ 12
                                                                               5.0L XF; XK...................................................30
   Emission Control System Warranties
      Coverage Parts List ............................... 13               Maintenance Service Record .......... 32
California Emission Control System
Warranties                                                                 Car Clubs .................................................... 36
   Your Warranty Rights and Obligations....... 14




                                                                       1
                  Using the Passport to Service

Vehicle Registration;                               Mail-in cards included in
Owner Information                                   this handbook
At the time of original delivery, your Jaguar       Two postage-paid mail-in cards are
dealer will have placed your vehicle, your          included in this handbook:
name and complete address in the Jaguar             •   Vehicle Registration / Owner
vehicle registration file. A copy of this               Information Change card
information appears at the front of this
                                                    •   Jaguar Clubs of North America
handbook. If any errors exist, please bring
                                                        Information Request card
them to the immediate attention of your
Jaguar dealer. Once registered, you are             If the Vehicle Registration / Owner
entitled to the benefits of the various             Information Change card has already been
applicable warranties as described herein.          used, notify Jaguar by postcard. Copy the
                                                    complete Vehicle Identification Number
                                                    (VIN) and supply the previous and new
                                                    owner’s name and address. Mail the card
                                                    to:
                                                        Jaguar Land Rover North America LLC
                                                        ATTN: Customer Relationship Center
                                                        555 MacArthur Boulevard
                                                        Mahwah, New Jersey 07430-9890




                                                2
                  Using the Passport to Service

Scheduled Vehicle Maintenance                      It is perfectly normal for the vehicle to
The Maintenance Schedules, found on                consume some engine oil during normal
pages 28 – 31, list all the required               use. It is the owner’s responsibility to
maintenance procedures and their                   ensure that the engine oil is maintained at
intervals. Because of the need for                 the proper level in between the scheduled
specialized equipment and skills, it is            maintenance intervals. Additionally, more
strongly recommended that all service              frequent checks of under hood fluids and
work be entrusted to an authorized Jaguar          tire pressures can help minimize your
dealer.                                            chance of being inconvenienced while on
                                                   the road, and may extend the life of certain
Maintenance must be carried out at the
                                                   wear and tear components. Jaguar
specified intervals. After each maintenance
                                                   dealers may offer supplemental
service, confirm that the Maintenance
                                                   maintenance services as a convenience to
Service Record has been completed
                                                   those owners who do not wish to perform
(pages 32 – 35).
                                                   these services themselves.
Should the vehicle have a high proportion of
                                                   The Maintenance Schedule may be
short journeys or operate in severe
                                                   revised from time to time. Jaguar dealers
conditions, Jaguar recommends that the
                                                   will be notified of revisions by Service
maintenance procedures be performed at
                                                   Administration Bulletins or Technical
intervals not to exceed six (6) months.
                                                   Bulletins.




                                               3
                                     Foreword

Your Passport to Service                          Communication with Jaguar
This handbook contains information and            Please direct all communication with
records essential for the understanding of        Jaguar to the Customer Relationship
Jaguar warranties and for the                     Center using one of the following options:
implementation of any necessary warranty              Jaguar Land Rover North America LLC
rectification. It is recommended that you             ATTN: Customer Relationship Center
read the contents with care to familiarize            555 MacArthur Boulevard
yourself with the benefits available under            Mahwah, New Jersey 07430-9890
the various warranties.
                                                      1-800-4 JAGUAR
Jaguar Experience                                       (1-800-452-4827), option #9
We are committed to providing high levels             Mon. – Fri., 8:30 am – 7:00 pm EST
of owner satisfaction and to offering you             e-mail: Go to www.jaguarusa.com;
the highest standard of owner care.                   click on “CONTACT US”, then select
Jaguar is pleased to welcome you to the               on “Email us” for the online form.
Jaguar Experience, an ownership program
designed to enhance the satisfaction and          Tire Warranties
security of owning a Jaguar automobile.           Tires are warranted by the individual tire
                                                  manufacturer indicated by the name brand
A key part of the Jaguar Experience, the
                                                  of the tire (Bridgestone, Continental,
Jaguar Assistance Program includes the
                                                  Dunlop, Michelin or Pirelli). Refer to the tire
following during your vehicle’s New
                                                  manufacturer’s warranty pamphlet
Vehicle Limited Warranty (4-years / 50,000
                                                  supplied with your owner information
miles, whichever occurs first):
                                                  package. Your Jaguar dealer can provide
•   24-hour roadside emergency                    tire information and will assist you in most
    assistance, plus trip interruption            instances. In the event your Jaguar dealer
    benefits, all available through a 24-         is unable to supply the information and
    hour toll-free Assistance Line.               assistance you require, please contact the
•   Dealer locator and customized trip            tire manufacturer directly at the
    routing services                              appropriate number listed below.
•   A 24-hour toll-free Assistance Line for       •   For Bridgestone tires: 1-800-356-4644
    questions about any elements of the           •   For Continental tires: 1-800-847-3349
    Jaguar Assistance Program:
                                                  •   For Dunlop tires: 1-800-321-2136
          1-800-4 JAGUAR                          •   For Michelin tires: 1-800-847-3435
     (1-800-452-4827) Option #1                   •   For Pirelli tires: 1-800-747-3554
For full details on the Jaguar Assistance         Additional information on the care and
Program, please see page 26.                      service of automobile tires may be
For additional information about the Jaguar       obtained by writing to:
Experience, please visit www.jaguarusa.com            Rubber Manufacturers Association
and select “OWNERSHIP”.                               1400 K Street N.W.
                                                      Washington, DC 20005



                                              4
           Warranties: Summary of Warranties

The Jaguar warranties detailed in this           Emission Control System Warranties
booklet are issued by Jaguar Land Rover
                                                 Federal
North America LLC, the sole authorized
                                                 Emission Design and Defect Warranty
importer of Jaguar vehicles in the USA and
                                                    4 years / 50,000 miles
Puerto Rico, and cover only vehicles
originally specified and built by Jaguar         •   Certain emissions-related parts *
Cars Ltd, United Kingdom, for the United             8 years / 80,000 miles
States and Puerto Rico.                          Emission Performance Warranty
Jaguar warranties are in favor of the               2 years / 24,000 miles
original purchaser and each subsequent
owner during the respective warranty             California †
periods.                                         Emission Performance Warranty
                                                    3 years / 50,000 miles
These warranties will be honored by any
Jaguar dealer in the world. However,             Emission Defect Warranty
Jaguar will not cover the costs to modify        •   Short-term Warranty
the vehicle to meet legal requirements in            4 years / 50,000 miles
another country.                                 •   Long-term Warranty **
A summary of Jaguar warranties                       7 years / 70,000 miles
applicable to 2010 Model Year vehicles
follows.                                         *   Components noted with an asterisk (*)
                                                     in the parts list on page 13 are covered
New Vehicle Limited Warranty                         for eight (8) years or 80,000 miles,
Bumper to bumper                                     whichever occurs first.
   4 years / 50,000 miles                        †
                                                     The California Emission Control
Battery                                              System Warranties apply to 2010
    4 years / 50,000 miles                           Model Year vehicles registered in
Wear parts and service adjustments                   California, Connecticut, Maine,
  1 year / 12,500 miles                              Massachusetts, New Jersey, New
                                                     York, Oregon, Pennsylvania, Rhode
Corrosion                                            Island, Vermont, or Washington.
   6 years / unlimited mileage
                                                 ** The specific parts covered by this
                                                    warranty were selected on the basis of
                                                    their estimated replacement cost at
                                                    the time your vehicle was certified by
                                                    the California Air Resources Board
                                                    (CARB) for sale in California.




                                             5
               Warranties: Vehicle Warranties

New Vehicle Limited Warranty                    Implied Warranties;
Applicability: All 2010 Model Year              Consequential Damages
U.S.A. specification Jaguar vehicles            Under the law, the owner may be
registered in the U.S.A. and Puerto Rico.       entitled to the benefit of certain implied
                                                warranties:
Warranty Limitations
                                                •   an implied warranty of
This New Vehicle Limited Warranty is
                                                    merchantability (that your car is
the only express warranty applicable to
                                                    reasonably fit for the general
your vehicle. Jaguar neither assumes,
                                                    purpose for which it was sold) or,
nor authorizes anyone to assume for it,
any other obligation or liability in            •   an implied warranty of fitness for a
connection with this warranty.                      particular purpose. (That your car is
                                                    suitable for your special purposes).
Limitation of Remedies
                                                These implied warranties are limited, to
Under the warranty, it is agreed that the       the extent allowed by law, to the time
sole exclusive remedy against Jaguar            period covered by the written
and its authorized dealers shall be for         warranties, or to the applicable time
the repair or replacement of defective          period provided by state law, whichever
parts as provided herein. The sole              period is shorter.
purpose of this exclusive remedy shall
                                                Jaguar does not accept responsibility
be to provide for the free repair and
                                                under any of the warranties in the
replacement of defective parts in the
                                                Passport to Service for any consequential
manner prescribed in this warranty. This
                                                damage or commercial loss to the owner,
exclusive remedy shall not be deemed
                                                or any incidental expenses, loss of time,
to have failed its essential purpose so
                                                or inconvenience.
long as Jaguar, through its authorized
dealers, is willing and able to repair or       Some states do not permit a limitation
replace defective parts in the prescribed       on how long an implied warranty will
manner.                                         last, or on the exclusion or limitation of
                                                incidental or consequential damages,
                                                so the above limitation may not apply to
                                                the owner. This warranty gives owners
                                                specific legal rights, and they may also
                                                have other rights that vary from state to
                                                state.
                                                NOTE: The information regarding
                                                limitations on incidental and
                                                consequential damages under the
                                                NEW VEHICLE LIMITED WARRANTY
                                                also applies to the EMISSION CONTROL
                                                SYSTEM WARRANTIES.




                                            6
                 Warranties: Vehicle Warranties

Warranty Statement                                 Warranty Coverage
Jaguar warrants that during the                    The New Vehicle Limited Warranty covers
warranty period, if a Jaguar vehicle is            any factory-supplied component of the
properly operated and maintained,                  Jaguar vehicle that is defective during the
repairs required to correct defects in             basic warranty period, with the exception
factory-supplied materials or factory              of tires and items such as:
workmanship will be performed without              •   Lubricants
charge upon presentment for service;
                                                   •   Normal maintenance items
any component covered by this
warranty found to be defective in                  •   Regularly scheduled maintenance,
materials or workmanship will be                       parts and labor
repaired, or replaced, without charge. In          •   Wear parts, except as listed below
addition, Jaguar warrants that an                  The warranty includes any part scheduled
authorized Jaguar dealer will provide              for routine replacement during the
service adjustments and will replace               warranty period if it is defective. If a part
defective “wear parts” on your vehicle             fails at the same time it is due for
within the service adjustment warranty             replacement it is not covered by the
period.                                            warranty.
Jaguar and your dealer are not
responsible for any time that you lose,            Wear parts
for any inconvenience you might be                 Wear parts are warranted for one (1) year
caused, for the loss of your                       or until the vehicle has been driven 12,500
transportation, or for any other                   miles. Wear parts include the following:
incidental or consequential damages                •   Brake pads – defect only *
you may have.                                      •   Windshield wiper blades
The warranty period for the vehicle                *   Brake pads are covered for defects
begins on the date of the first retail sale,           in material and workmanship only.
or on the date of entry into                           Normal wear is not covered by the
demonstrator service. The basic                        New Vehicle Limited Warranty.
warranty period is for four (4) years or
until the vehicle has been driven 50,000
miles, whichever occurs first. The
service adjustment warranty period is
for one (1) year or until the vehicle has
been driven 12,500 miles, whichever
occurs first.




                                               7
                 Warranties: Vehicle Warranties

Brake discs (rotors)                                •   Alteration or modification of the
Brake discs are covered for defects in                  vehicle, including changes to the
material and workmanship only. Normal                   body, chassis, or components after
wear is not covered by the New Vehicle                  the vehicle leaves the control of
Limited Warranty.                                       Jaguar
Battery                                             •   Tampering with the vehicle, tampering
The battery is warranted 100% for parts                 with the emissions systems or with
and labor for four (4) years or 50,000 miles,           other parts that affect these systems
whichever occurs first.                             •   Disconnection or alteration of the
                                                        odometer, or where the actual mileage
Service adjustments
                                                        cannot be determined due to the
Any adjustment necessary to correct a
                                                        odometer being inoperative for an
defect in materials or workmanship will be
                                                        extended period of time
performed without charge for one (1) year
or until the vehicle has been driven 12,500         •   Unauthorized replacement of the
miles. The term “adjustment” refers to                  odometer / speedometer
minor repairs or adjustment not usually             •   Use of contaminated or improper fuel
associated with the replacement of parts.               or fluids
Service adjustments include wheel and               •   Application of chemicals by the owner
suspension alignment and wheel and tire
balancing.                                          Damage Caused by Use and/or the
                                                    Environment
What is not Covered                                 Surface corrosion and deterioration of
Damage Caused by Accident;                          paint, trim, and appearance items that
Alteration or Misuse of the Vehicle                 result from use and/or exposure to the
Examples are:                                       elements are not covered.
•   Damage caused by collision, fire,               Examples are:
    flood, theft, freezing, vandalism, riot,        •   Stone chips, scratches
    explosion, or objects striking the              •   Dings or dents
    vehicle
                                                    •   Road salt, tree sap
•   Misuse of the vehicle, such as driving
                                                    •   Bird droppings
    over curbs, overloading, racing, or
    using the vehicle as a stationary power         •   Lightning, hail damage
    source                                          •   Windstorm damage
                                                    •   Earthquake damage
                                                    •   Water or flood damage




                                                8
                    Warranties: Vehicle Warranties

What is not Covered                                  Extra-Warranty Adjustment
Damage Caused by                                     Sometimes Jaguar may offer a special
Improper Maintenance                                 adjustment program to pay all or part of
Damage caused by failure to maintain the             the cost of certain repairs beyond the
vehicle, improperly maintaining the                  terms of the warranty. Check with your
vehicle, or using the wrong fuel, oil,               dealer or call 1-800-4 JAGUAR
lubricants, or fluids is not covered. Refer to       (1-800-452-4827) to determine whether
the Owner’s Handbook for correct fluid               any adjustment program is applicable to
levels, and the Maintenance Schedule in              your vehicle. Please have available the
this handbook for proper ways to maintain            following information:
your vehicle.                                        •   The model and the model year of your
Examples are:                                            Jaguar vehicle
•   Oil changes                                      •   The Vehicle Identification Number
                                                         (VIN) – located on a plate at the bottom
•   Engine tune-up
                                                         left corner of the windshield; also
•   Wiper blades                                         shown on your vehicle’s registration
•   Oils, lubricants and other fluids                    and insurance cards
•   Oil / air filters                                Jaguar Land Rover North America LLC
•   Brake linings / pads                             reserves the right to make modifications in
                                                     vehicles manufactured and/or sold by
•   Cleaning and polishing                           them at any time without incurring any
Other Items and Conditions not                       obligation to make the same or similar
Covered by This Warranty                             modifications in vehicles previously
• Parts and accessories on your vehicle              manufactured and/or sold by them.
   that are not Jaguar-approved and are
   installed by dealer’s body shops or
   manufacturing companies other than
   Jaguar
•   Vehicles reported as follows:
    dismantled, fire, flood, junk, rebuilt,
    reconstructed, salvaged or totaled
•   Service adjustments, alignments and
    wear parts after one (1) year or 12,500
    miles, whichever occurs first




                                                 9
               Warranties: Vehicle Warranties

Corrosion Protection                             Sheet metal damage repairs
Limited Warranty                                 Any automotive body shop that is
Applicability: All 2010 Model Year               repairing sheet metal damage should be
U.S.A. specification Jaguar vehicles             instructed to apply proper anti-corrosive
registered in the U.S.A. and Puerto Rico.        materials to bring those repaired areas into
                                                 conformity with the original protection
Warranty Statement
                                                 provided by the manufacturer.
Jaguar warrants that if any corrosion
perforation occurs on the body of a              Aftermarket corrosion-proofing
Jaguar vehicle within six (6) years,             Jaguar vehicles are protected internally
unlimited mileage, from the date of first        with a wax-injection process. The use of
retail sale or the date of entry into            aftermarket applications that contain
demonstrator service, the panels                 solvents could compromise this factory
affected by corrosion perforation will be        coating. Claims for future corrosion
repaired, or replaced, at no charge to           perforation repairs could be denied
the owner.                                       because the factory coating had been
                                                 rendered ineffectual.
Warranty coverage
This warranty applies only to corrosion          Aluminum repairs
perforation of painted body panels or the        XK models employ full aluminum body
body shell. Corrosion perforation means          panels and monocoque framework. All
the corroding-through of the vehicle body        collision repairs must be performed by
from the inside to the outside.                  an authorized Jaguar Aluminum Repair
Any part or component bolted or attached         Center for the Corrosion Warranty to be
to the body, such as the suspension or           applicable. Contact your local Jaguar
exhaust systems, is not covered by the           dealer for details, or contact the Jaguar
warranty because it is not part of the           Customer Relationship Center at
“body”. These components are covered             1-800-4 JAGUAR (1-800-452-4827),
by the New Vehicle Limited Warranty.             option #9.




                                            10
  Warranties: Federal Emission Control System Warranties

Emission Design and                                 Items that require scheduled
Defect Warranty                                     replacement are warranted up to the
Applicability: All 2010 Model Year                  replacement interval as specified in the
Jaguar vehicles, certified in accordance            New Vehicle Limited Warranty.
with the Federal Clean Air Act, which are           Jaguar warrants that Jaguar vehicles
registered and operated in the United               are designed, built, and equipped so as
States or U.S. Federalized Territories.             to conform at the time of sale with the
                                                    U.S. Environmental Protection Agency
Warranty Statement
                                                    emission standards applicable at the
Under the Federal Emission Design and               time of manufacture, and are free from
Defect Warranty, Jaguar must provide                defects in factory-supplied materials
coverage for two (2) years or 24,000                and workmanship which could cause
miles, whichever occurs first. Jaguar               the vehicle to fail applicable regulations.
has voluntarily extended this warranty              You will not be charged for repair,
to four (4) years or 50,000 miles,                  replacement, or adjustments needed to
whichever occurs first.                             correct emissions-related defects of the
The warranty period for the vehicle                 parts listed on page 13. Labor and
begins on the date of the first retail sale,        diagnosis costs are included.
or on the date of entry into                        In addition, components noted with an
demonstrator service and continues for              asterisk (*) in the parts list on page 13
four (4) years or until the vehicle has             are covered for eight (8) years or 80,000
been driven 50,000 miles, whichever                 miles, whichever occurs first.
occurs first.




                                               11
  Warranties: Federal Emission Control System Warranties

Emission Performance Warranty                     Under the Federal Emission
Applicability: All 2010 Model Year                Performance Warranty, Jaguar will
Jaguar vehicles, certified in accordance          repair, replace, or adjust, with no charge
with the Federal Clean Air Act, which are         for labor, diagnosis or parts, any
registered and operated in the United             emission control device or system, if all
States or U.S. Federalized Territories.           of the following apply:
                                                  •   your Jaguar is maintained and
Warranty Statement
                                                      operated in accordance with the
The Federal Emission Performance                      written instructions for proper
Warranty is in effect for two (2) years or            maintenance and use listed in the
24,000 miles, whichever occurs first,                 Owner’s Handbook and this
beginning on the date of the first retail             Passport to Service, and
sale or the date of entry into
                                                  •   your Jaguar fails to conform to the
demonstrator service.
                                                      applicable emission standards as
                                                      judged by an EPA-approved
                                                      emission test, and
                                                  •   you are subject to a penalty or
                                                      sanction (including the denial of the
                                                      right to use the vehicle) under local,
                                                      State, or Federal law, and
                                                  •   your Jaguar has not been tampered
                                                      with, misused, or abused.
                                                  In addition, components noted with an
                                                  asterisk (*) in the parts list on page 13
                                                  are covered for eight (8) years or 80,000
                                                  miles, whichever occurs first.




                                             12
    Warranties: Federal Emission Control System Warranties

Emission Control System                              •   Fuel vapor storage canister, liquid
Warranties Coverage                                      separator and associated controls
The following is a list of the parts that are        •   Intake manifold(s)
covered under the Federal Emission                   •   Malfunction indicator light (MIL)
Control System Warranties.                               system
•   Air / fuel feedback control system and           •   PCV system
    sensors
                                                     •   Spark control components
•   Catalytic converter(s) *
                                                     •   Spark plugs
•   Electronic engine control sensors and
                                                     •   Supercharger assembly
    switches
                                                     •   Throttle body assembly
•   Electronic ignition system
                                                     •   Transmission control module (TCM) *
•   Emissions related bulbs, hoses,
    clamps, brackets, tubes, gaskets,                •   Transmission control module (TCM)
    seals, belts, connectors, fuel lines, and            and valve assembly *
    wiring harnesses                                 •   Transmission control valve block
•   Engine control module (ECM) *                    •   Variable valve timing unit(s)
•   Exhaust gas recirculation (EGR) valve
    and associated parts                             *   parts covered for eight (8) years or
•   Exhaust manifold(s)                                  80,000 miles
•   Fuel injection system
•   Fuel tank, fuel pump, fuel filler cap and
    neck restrictor




                                                13
 Warranties: California Emission Control System Warranties


  California Emission Control System Warranties apply to 2010 Model Year vehicles
  registered in California, Connecticut, Maine, Massachusetts, New Jersey, New
  York, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington.

Your Warranty Rights                                 For three (3) years or 50,000 miles
and Obligations                                      (whichever occurs first)
The California Air Resources Board and               • If your vehicle fails a Smog Check
Jaguar are pleased to explain the emission              inspection, all necessary repairs and
control system warranty on your 2010                    adjustments will be made by Jaguar to
Jaguar vehicle. In California, new motor                ensure that your vehicle passes the
vehicles must be designed, built and                    inspection. This is your emission
equipped to meet the State’s stringent                  control system PERFORMANCE
anti-smog standards. Jaguar must                        WARRANTY.
warrant the emission control system on               •   If any emission-related part on your
your vehicle for the periods of time listed              vehicle is defective, the part will be
on pages 14 – 15 and on page 5, provided                 repaired or replaced by Jaguar. This is
there has been no abuse, neglect, or                     your short-term emission control
improper maintenance of your vehicle.                    system DEFECTS WARRANTY.
Your emission control system may include                 Jaguar has voluntarily extended your
parts such as the fuel injection system,                 short-term emission control system
ignition system, catalytic converter, and                DEFECTS WARRANTY to four (4)
engine computer. Also included may be                    years or 50,000 miles, whichever
hoses, belts, connectors and other                       occurs first.
emission related assemblies.                         An emission-related warranted part is any
Where a warrantable condition exists,                part on the vehicle, or any part installed
Jaguar will repair your vehicle at no cost to        during a warranty repair, which affects any
you. Repairs include diagnosis, parts and            regulated emission from a motor vehicle
labor.                                               that is subject to California emission
                                                     standards.
Manufacturer’s Warranty Coverage
                                                     For seven (7) years or 70,000 miles
The warranty period for the vehicle begins
                                                     (whichever occurs first)
on the date of first retail sale, or on the
                                                     If a part listed on the seven (7) years or
date of entry into demonstrator or
                                                     70,000 miles parts list is defective, the part
company service.
                                                     will be repaired or replaced by Jaguar. This
                                                     is your long-term emission control system
                                                     DEFECTS WARRANTY.




                                                14
    Warranties: California Emission Control System Warranties

Seven (7) years or 70,000 miles parts list:        As the vehicle owner, you should also be
The following components are covered for           aware that Jaguar may deny you warranty
all Jaguar vehicle models unless otherwise         coverage if your vehicle or a part has failed
noted:                                             due to abuse, neglect, improper
                                                   maintenance, or unapproved
Catalytic converter(s)
                                                   modifications.
Engine control module (ECM)
                                                   If you have any questions regarding your
Exhaust manifold(s)                                warranty rights and responsibilities or if
Fuel pump                                          you want to report what you believe to be
Fuel tank                                          violations of the terms of this warranty you
                                                   should contact Jaguar Customer
Intake manifold(s)                                 Relationship Center at 1-800-4 JAGUAR
Supercharger *                                     (1-800-452-4827) or the California Air
Throttle body assembly                             Resources Board at:
Transmission control module (TCM)                      State of California Air
                                                          Resources Board
Transmission control module (TCM) and
                                                       Mobile Source Operations Division
valve assembly
                                                       9528 Telstar Avenue
Transmission control valve block                       El Monte, CA 91731
Variable valve timing unit(s)
                                                   California Maintenance Schedules
*    Supercharged models only
                                                   There are maintenance schedules and
Owner’s Warranty Responsibilities                  parts replacement intervals for California
As the vehicle owner, you are responsible          specification vehicles that are considered
for the performance of the required                the minimum requirement. Any part
maintenance listed in the Owner’s                  scheduled for replacement at a scheduled
Handbook and in this Passport to Service.          maintenance interval is covered only up to
Jaguar recommends that you retain all              that scheduled maintenance interval. The
receipts covering maintenance on your              service and replacement intervals for
vehicle, but Jaguar cannot deny warranty           these items are indicated in the
coverage solely for the lack of receipts or        maintenance schedules in the Owner’s
for your failure to ensure the performance         Handbook and Passport to Service
of all scheduled maintenance.                      maintenance section. Refer to pages
                                                   28 – 31 of this booklet.
You are responsible for presenting your
vehicle to a Jaguar dealer as soon as a
problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed thirty (30)
days.




                                              15
Warranties: Guidelines Applicable to Warranties

Overseas (U.K.) Delivery                              It is perfectly normal for the vehicle to
Vehicles Warranty Period                              consume some engine oil during normal
Overseas delivery vehicles obtained                   use. It is the owner’s responsibility to
through the Jaguar Personal Export                    ensure that the engine oil is maintained at
Program that have been built to U.S.A.                the proper level in between the scheduled
specifications are entitled to all applicable         maintenance intervals. Additionally, more
Jaguar warranties as detailed in this                 frequent checks of under hood fluids and
handbook. Warranty coverage begins on                 tire pressures can help minimize your
the retail delivery date in the U.K.                  chance of being inconvenienced while on
                                                      the road, and may extend the life of certain
Owner’s Responsibilities                              wear and tear components. Jaguar
All warranties except the Corrosion                   dealers may offer supplemental
Protection Limited Warranty                           maintenance services as a convenience to
                                                      those owners who do not wish to perform
It is the owner’s responsibility to follow the        these services themselves.
Maintenance Schedule as detailed in the
Owner’s Handbook and this Passport to                 The owner must maintain a record of when
Service. Jaguar vehicles should have their            and where each scheduled maintenance
first scheduled maintenance at 10,000                 service was performed. The date and
miles (16,000 kilometers) or 15,000 miles             mileage should be recorded in the
(24,000 kilometers), depending on vehicle             Maintenance Service Record section of
specification, or 12 months from the date             this handbook (pages 32 – 35). Jaguar
of delivery, whichever occurs first.                  may request proof that the required
Subsequent maintenance must be carried                scheduled maintenance service has been
out at intervals not to exceed 10,000 miles           performed at the correct time.
or 15,000 miles, depending on vehicle                 Scheduled maintenance may be
specification, or 12 months, whichever                performed by any service agency that is in
occurs first.                                         the business of servicing this type of
Should the vehicle have a high proportion of          vehicle. The vehicle owner may also
short journeys or operate in severe                   perform the maintenance; however, he
conditions, Jaguar recommends that the                may be required to show that the proper
maintenance procedures be performed at                parts were used and that he was able to
intervals not to exceed six (6) months.               perform the maintenance correctly.
                                                      Improper maintenance performed by
                                                      anyone other than a Jaguar dealer that
                                                      results in repair costs during the warranty
                                                      period are the responsibility of the vehicle
                                                      owner.




                                                 16
Warranties: Guidelines Applicable to Warranties

The instructions in the Owner’s Handbook           Who May Perform
and this Passport to Service specify that          Warranty Work
certain service parts are to be replaced at
                                                   New Vehicle Limited Warranty
recommended intervals. These
replacement parts are not covered by any           Only authorized Jaguar dealers may
Vehicle Warranty at any time unless the            perform repairs, adjustment and
service part is shown to be defective              replacement of parts under the Jaguar
during the warranty period.                        New Vehicle Limited Warranty. In an
                                                   emergency situation, when no authorized
It is the owner’s responsibility to use
                                                   Jaguar dealer is available and it is not
premium unleaded gasoline only as
                                                   possible to get the vehicle to such a
specified in the Owner’s Handbook. The
                                                   dealer, necessary repairs effected by any
use of leaded or alternative fuels could
                                                   available service establishment may be
adversely affect the emission control
                                                   covered by the warranty. The owner is
system causing the vehicle to fail an
                                                   entitled to reimbursement for emergency
emission test. Subsequent repairs are the
                                                   repairs to items covered under this
responsibility of the owner. Consult your
                                                   warranty, but the reimbursement is not to
local Jaguar dealer as to when alternative
                                                   exceed the manufacturer’s suggested
fuel blends may be used, and the
                                                   retail price for all warranted parts replaced,
limitations involved.
                                                   labor charges based on the
All receipts covering maintenance work,            manufacturer’s recommended time
and the Maintenance Record, should be              allowance for the warranty repair and the
transferred to the new owner if the vehicle        geographically appropriate hourly labor
is sold.                                           rate. Replaced parts and paid invoices
                                                   must be presented at a Jaguar dealer as a
                                                   condition of reimbursement for
                                                   emergency repairs not performed at a
                                                   Jaguar dealer.
                                                   Corrosion Protection Limited Warranty
                                                   Only authorized Jaguar dealers may
                                                   perform repairs and replacement of parts
                                                   under the Jaguar Corrosion Protection
                                                   Limited Warranty.




                                              17
Warranties: Guidelines Applicable to Warranties

Emission Control System Warranties                  Replacement Emission Parts
Repair to, or replacement of, any emission          The Jaguar emission control system was
control system part found to be defective           designed, built, tested and certified using
and covered by a Jaguar warranty will be            genuine Jaguar parts, and the vehicle is
performed by the Jaguar authorized dealer           certified by the manufacturer as being in
at his place of business at no charge to the        conformity with Environmental Protection
owner for labor (including diagnosis) and           Agency and/or California Air Resources
parts.                                              Board emission control regulations. It is
The owner may elect to have                         recommended that any replacement parts
maintenance, replacement, or repair of the          used for maintenance, repair, or
emission control system performed by any            replacement be Jaguar-approved service
automobile repair establishment or                  or remanufactured parts.
individual. The owner may elect to use              The use of replacement parts that are not
parts other than Jaguar-approved service            of equivalent quality may impair the
or remanufactured parts without                     effectiveness of the emission control
invalidating this warranty; however, the            system. An owner using such parts should
cost of such service and parts will not be          make sure that they are warranted by the
covered under the warranty.                         manufacturer to be equivalent to genuine
While it is preferable that emission control        Jaguar parts in performance and
system maintenance and repair work be               durability.
performed by a Jaguar dealer, the validity          The use of non-Jaguar-approved parts
of Jaguar emission warranties does not              does not automatically invalidate the
depend on it. Maintenance, replacement,             warranty. However, such parts are not
or repair of emission control devices and           covered under the warranty unless the
systems may be performed by any                     non-Jaguar part is damaged by a Jaguar-
automotive repair establishment or                  approved service or remanufactured part.
individual, using a certified part.
Furthermore, the validity of the warranty
does not depend on the use of any
particular brand of replacement parts.




                                               18
Warranties: Guidelines Applicable to Warranties

Conditions for Acceptance                           A Word from Your Dealer About the
of Emission Control System                          Emission Control Equipment on Your
Warranty Liability                                  New Vehicle
Jaguar will not deny warranty liability             We want you to know that at the time your
resulting from:                                     new Jaguar was delivered:
•   Properly installed, certified parts used        1. Based upon written notification
    in maintenance or repairs                          furnished by the manufacturer, we
•   Any cause attributable to the                      have knowledge that this vehicle is
    manufacturer                                       covered by an Environmental
                                                       Protection Agency (EPA) Certificate of
•   Warranty or pre-delivery work
                                                       Conformity.
    performed by the selling dealer (or by
    any other authorized service facility)          2. We have made a visual inspection
                                                       limited to those emission control
Nor will Jaguar deny such coverage
                                                       devices or portions thereof which are
because of work performed in an
                                                       visible without removal or adjustment
emergency situation to rectify an unsafe
                                                       of any component or system of the
condition (including an unsafe driveability
                                                       vehicle, whether emissions-related or
condition) attributable to the manufacturer
                                                       otherwise. Based on such visual
if the owner has taken timely steps to put
                                                       inspection, there are no apparent
the vehicle back in performing condition.
                                                       deficiencies in the installation of
Jaguar will not reject any claim because of            emission control devices by the
the use of an uncertified or unapproved                manufacturer. (“Emissions control
part, or for noncompliance with any                    device” is limited to all devices
maintenance instruction, unless this action            installed on a vehicle for the sole or
has caused the vehicle to fail to comply               primary purpose of controlling vehicle
with emission standards.                               emissions which were not in general
                                                       use prior to 1968.)
                                                    3. We have performed all emission
                                                       control system preparation required
                                                       by the manufacturer prior to the sale of
                                                       the vehicle, as set forth in the current
                                                       pre-delivery service manual provided
                                                       by the manufacturer.




                                               19
Warranties: Guidelines Applicable to Warranties

4. Except as may be provided in                    Warranty Coverage for Altered
   Paragraph 5 below, if this vehicle fails        or Converted Vehicles
   an EPA-approved emission test prior             All Jaguar vehicles incorporating
   to the expiration of three (3) months or        alterations or conversions (examples:
   4,000 miles (whichever occurs first)            convertibles, limousines) outside of Jaguar
   from the date or mileage at the time of         authorized programs will continue to carry
   delivery to the ultimate purchaser, and         the Jaguar warranty only on those areas of
   the vehicle has been maintained and             the vehicle that are not affected by the
   used in accordance with the written             alteration or conversion.
   instructions for proper maintenance
   and use, then the vehicle manufacturer
   shall remedy the nonconformity free of
   charge to the vehicle owner under the
   terms of the manufacturer’s emission
   performance warranty.
5. If the vehicle with which this statement
    is delivered was placed in service as a
    demonstrator or company car prior to
    delivery, the manufacturer’s emission
    performance warranty period
    commenced on the date the vehicle
    was first placed in service.
    Demonstrator vehicles or company
    cars will be identified as such on page
    ii of this booklet, where the date of
    entry into service is recorded.
NOTE: The dealer makes no
representation or warranty that the
emission control system or any part
thereof is without defect nor that the
system will perform properly. The
manufacturer’s emission performance
warranty referred to above furnished with
this vehicle is solely that of the
manufacturer.
This statement is required by section 207
of the Clean Air Act (42 U.S.C. 7541) and
the EPA regulations issued thereunder.




                                              20
        Warranties: Obtaining Warranty Repairs

How to Obtain Warranty Repairs                      under either vehicle emission warranty is
                                                    covered. If the dealer informs the owner
New Vehicle Limited Warranty,
                                                    that an emission warranty claim is not
Corrosion Protection Limited Warranty
                                                    covered within the applicable emissions
To obtain repairs, replacements, service            warranty period, the claim will be sent to
adjustments or wear parts replacement               Jaguar for a final determination. Jaguar
under your limited warranty, you must               must render a final decision within 30 days
present your vehicle to an authorized               of the date the vehicle was presented to an
Jaguar dealer (unless it is an “emergency           authorized Jaguar dealer or facility for
repair” as defined on page 17 of this               emission related repair, or within the time
handbook) within the applicable warranty            period set by local, state or federal law for
period and request the warranty service             vehicle repairs to be completed without
you would like to receive. When making              incurring further penalties or sanctions,
warranty repairs, the dealer will use               whichever period is shorter. However, this
genuine Jaguar parts or remanufactured              time period may be extended if the owner
parts that are authorized by Jaguar.                requests a delay, or if an event occurs that
Federal Emission Control System                     is not attributable to Jaguar or to the
Warranties                                          authorized repair facility. If Jaguar agrees
                                                    that the claim is not valid, a written
A warranty claim made under either the              explanation of the reasons why the claim is
Emission Design and Defect Warranty or              being denied will be provided.
the Emission Performance Warranty may
be submitted by bringing the Jaguar                 If, under the Emission Performance
vehicle to any authorized Jaguar dealer or          Warranty only, a final determination is not
to any facility authorized by Jaguar to             received during the required time period,
perform such work or service. If the                and the failure is not attributable to the
emission warranty claim is accepted, it will        owner / operator or to events that are
be the obligation of Jaguar to make all             beyond the control of the repair facility and
adjustments, repairs or replacements                Jaguar, Jaguar will be responsible for
needed to ensure that the vehicle                   repairing the Jaguar vehicle’s emission
complies with applicable Environmental              control system free of charge. Similarly, if,
Protection Agency (EPA) emission                    under the Emission Performance Warranty
standards, and that the vehicle will                only, the authorized repair facility is unable
continue to comply and operate safely               (for reasons not attributable to the owner /
throughout the warranty period (provided            operator or to events that are beyond the
the Jaguar vehicle is properly maintained           control of the repair facility and Jaguar) to
and operated). The warranty work required           repair the Jaguar vehicle within the
will be performed at the expense of Jaguar          required time period, the owner shall be
only if the repairs are performed by an             entitled to have the warranty remedy
authorized Jaguar dealer or by any facility         performed at the expense of Jaguar by
authorized by Jaguar to perform such                any repair facility of the owner’s choosing.
work or service.
Most Jaguar dealers will be able to inform
owners promptly as to whether a claim


                                               21
        Warranties: Obtaining Warranty Repairs

If the Jaguar vehicle must be tested, or            California Emission Control System
other procedures must be performed to               Warranties
determine that the emission claim is valid,         A warranty claim made under either the
Jaguar must pay those expenses.                     Emission Defect Warranty or the Emission
However, if it is determined that there is          Performance Warranty may be submitted
reason to reject the claim, these expenses          by bringing the Jaguar vehicle to any
are the responsibility of the vehicle owner.        authorized Jaguar dealer or to any facility
Further information concerning the vehicle          authorized by Jaguar to perform such
emission control system warranties may              work or service. If the emission warranty
be obtained by contacting the Jaguar                claim is accepted, it will be the obligation
Customer Relationship Center. Refer to              of Jaguar to make all adjustments, repairs
page 24 for the address and telephone               or replacements needed to ensure that the
number. Information may also be obtained            vehicle complies with applicable California
and violations of warranty terms may be             Air Resources Board (CARB) and
reported by contacting the EPA.                     Environmental Protection Agency (EPA)
   Director, Certification and                      emission standards, and that the vehicle
     Compliance Division (6405-J)                   will continue to comply and operate safely
   Environmental Protection Agency                  throughout the warranty period (provided
   1200 Pennsylvania Avenue N.W.                    the Jaguar vehicle is properly maintained
   Washington, DC 20460                             and operated). The warranty work required
                                                    will be performed at the expense of Jaguar
                                                    only if the repairs are performed by an
                                                    authorized Jaguar dealer or by any facility
                                                    authorized by Jaguar to perform such
                                                    work or service.
                                                    California Smog Check Test
                                                    If a Jaguar vehicle fails a Smog Check test,
                                                    the vehicle should be taken to an
                                                    authorized Jaguar dealer for rectification
                                                    and warranty claim submission. A copy of
                                                    the failed Smog Check test printout must
                                                    be presented to the dealer when the
                                                    vehicle is delivered. At the option of the
                                                    vehicle owner, the diagnosis of the failure
                                                    can be made by the Jaguar dealer and the
                                                    repairs performed by another authorized
                                                    repair facility.




                                               22
        Warranties: Obtaining Warranty Repairs

Most Jaguar dealers will be able to inform            If the Jaguar vehicle must be tested, or
owners promptly as to whether a claim                 other procedures must be performed to
under either vehicle emission warranty is             determine that the emission claim is valid,
covered. If the dealer informs the owner              Jaguar must pay those expenses.
that an emission warranty claim is not                However, if it is determined that there is
covered within the applicable emission                reason to reject the claim, these expenses
warranty period, the claim will be sent to            are the responsibility of the vehicle owner.
Jaguar for a final determination. Jaguar              Further information concerning the vehicle
must render a final decision within 30 days           emission warranties may be obtained by
of the date the vehicle was presented to an           contacting the Jaguar Customer
authorized Jaguar dealer or facility for              Relationship Center. Refer to page 24 for
emission related repair, or within the time           the address and telephone number.
period set by local, state or federal law for         Information may also be obtained and
vehicle repairs to be completed without               violations of warranty terms may be
incurring further penalties or sanctions,             reported by contacting the EPA and/or
whichever period is shorter. However, this            CARB.
time period may be extended if the owner
                                                         Director, Certification and
requests a delay, or if an event occurs that
                                                           Compliance Division (6405-J)
is not attributable to Jaguar or to the
                                                         Environmental Protection Agency
authorized repair facility. If Jaguar agrees
                                                         1200 Pennsylvania Avenue N.W.
that the claim is not valid, a written
                                                         Washington, DC 20460
explanation of the reasons why the claim is
being denied will be provided.                           State of California Air
                                                            Resources Board
If, under the Emission Performance
                                                         Mobile Source Operations Division
Warranty only, a final determination is not
                                                         9528 Telstar Ave.
received during the required time period,
                                                         El Monte, CA 91731
and the failure is not attributable to the
owner / operator or to events that are
beyond the control of the repair facility and
Jaguar, Jaguar will be responsible for
repairing the Jaguar vehicle’s emission
control system free of charge. Similarly, if,
under the Emission Performance Warranty
only, the authorized repair facility is unable
(for reasons not attributable to the owner /
operator or to events that are beyond the
control of the repair facility and Jaguar) to
repair the Jaguar vehicle within the
required time period, the owner shall be
entitled to have the warranty remedy
performed at the expense of Jaguar by any
repair facility of the owner’s choosing.




                                                 23
                          Customer Assistance

Customer Relationship Center                         In order to expedite resolution of your
If you are dissatisfied with warranty repairs        concern, please provide the Customer
performed on your Jaguar, the following              Relationship Representative with the
steps should be taken to address your                following information:
concerns:                                            •   The model and model year of your
•   Discuss your concern with the dealer’s               Jaguar vehicle
    Service Manager and, if necessary, the           •   The Vehicle Identification Number
    owner or General Manager of the                      (VIN) – located on a plate at the bottom
    Jaguar dealer.                                       left corner of the windshield; also
•   If the dealer cannot resolve the                     shown on your vehicle’s registration
    concern to your satisfaction, you may                and insurance cards and on your
    contact the Jaguar Customer                          personalized Jaguar Experience card
    Relationship Center using one of the             •   Approximate mileage
    following options:                               •   The vehicle’s date of sale
    Jaguar Land Rover North America LLC              •   The selling dealer’s name and address
    ATTN: Customer Relationship Center
                                                     •   The servicing dealer’s name and
    555 MacArthur Boulevard
                                                         address (if different from selling dealer)
    Mahwah, New Jersey 07430-9890
                                                     •   Brief details of the concern.
    1-800-4 JAGUAR
      (1-800-452-4827), option #9                    State sponsored arbitration programs
    e-mail: Go to www.jaguarusa.com;                 Jaguar participates in state-sponsored
    click on “CONTACT US”, then select               arbitration programs where they are
    on “Email us” for the online form.               available and required by law. These
When contacting Jaguar by telephone, a               dispute settlement mechanisms are
Customer Relationship Representative will            essentially third party mediation panels
answer your call and work with your dealer           comprised of consumers and/or industry
to help resolve your concern. Customer               members.
Relationship Representatives are available           The arbitration programs are established
Monday through Friday between the hours              and operated by state agencies. The state
of 8:30 am and 7:00 pm, EST.                         agency responsible for administering the
                                                     program in your state should be contacted
                                                     for further information.




                                                24
                          Customer Assistance

Independent arbitration programs                     Reporting Safety Defects
Jaguar participates in two independent               (U.S. only)
arbitration programs. AutoCAP                        If you believe that your vehicle has a defect
(Automotive Consumer Action Program)                 which could cause a crash or could cause
and BBB AUTO LINE are national                       injury or death, you should immediately
arbitration programs sponsored by the                inform the National Highway Traffic Safety
National Automotive Dealers Association              Administration (NHTSA) in addition to
and the Better Business Bureau                       notifying Jaguar.
respectively. Jaguar subscribes to                   If NHTSA receives similar complaints, it
AutoCAP nationally and to BBB AUTO                   may open an investigation, and if it finds
LINE in the states of Idaho, Minnesota,              that a safety defect exists in a group of
Kentucky and Arkansas. Consumers may                 vehicles, it may order a recall and remedy
contact AutoCAP through their state’s                campaign. However, NHTSA cannot
Department of Motor Vehicles or BBB                  become involved in individual problems
AUTO LINE (in Idaho, Minnesota,                      between you, your dealer, or Jaguar.
Kentucky and Arkansas) through the
                                                     To contact NHTSA, you may either call the
Better Business Bureau.
                                                     Vehicle Safety Hotline toll-free at 1-888-
State replacement / refund statutes                  327-4236 (TTY: 1-800-424-9153).You
(“Lemon Law” rights)                                 may also write to:
Lemon laws permit owners to obtain a                     National Highway Traffic
replacement vehicle or a refund of the                     Safety Administration
purchase price under certain                             U.S. Department of Transportation
circumstances. The provisions of the laws                400 7th Street S.W.
vary from state to state. To the extent                  Washington, DC 20590
allowed by state law, it is required that you        In addition, the NHTSA maintains a
first provide Jaguar with written                    website at www.safercar.gov. You can
notification of any defects or                       also obtain other information about motor
nonconformities covered by state laws. In            vehicle safety from the Hotline.
most states, Jaguar has the right to a final
attempt to correct the warranty
noncomformity before you pursue the
remedies provided by the laws. Your
written notification should be sent by
certified mail to the address on page 24.




                                                25
                   Jaguar Assistance Program

Jaguar Experience                                  Assistance Program Benefits
The Jaguar Experience is an exclusive              24-hour emergency towing
collection of privileges and services for
                                                   In the event of a mechanical disablement
Jaguar owners. Further information
                                                   of your Jaguar vehicle which renders the
regarding specific owner benefits are
                                                   vehicle inoperative, the Jaguar Assistance
detailed in your Jaguar Experience
                                                   Center will arrange to transport your
Welcome Kit, which is mailed a few weeks
                                                   vehicle to the nearest Jaguar dealer. This
after delivery of your Jaguar. For your
                                                   service will be provided throughout the
convenience, you may also visit
                                                   U.S., Canada and Puerto Rico at no cost
www.myJaguar.com.
                                                   to you if required at any time during the
Jaguar Assistance Program                          term of your New Vehicle Limited Warranty
As part of Jaguar’s commitment to a                (4 years / 50,000 miles, whichever occurs
pleasurable driving experience, the Jaguar         first). Your vehicle must be accessible to
Assistance Program is furnished at no              our dispatched transport facility (as
additional cost to you for the term of your        determined by our facility) to receive this
New Vehicle Limited Warranty (4 years /            service.
50,000 miles, whichever occurs first).             24-hour roadside assistance
The benefits detailed here are available 24        Should you accidentally run out of fuel,
hours a day, 365 days a year, through our          require a battery jump or lock-out
toll-free Assistance Line:                         assistance, or need help in changing a flat
                                                   tire, the Jaguar Assistance Center will
          1-800-4 JAGUAR
                                                   dispatch a facility to deliver a small
     (1-800-452-4827) Option #1
                                                   quantity of fuel, change a flat tire with your
                                                   inflated spare, or arrange a battery jump to
                                                   allow you to proceed to your destination.
                                                   This service will be provided to you if
                                                   required at any time during the term of
                                                   your New Vehicle Limited Warranty
                                                   (4 years / 50,000 miles, whichever occurs
                                                   first).




                                              26
                   Jaguar Assistance Program

Trip interruption benefits                          enjoyable. Please call the toll-free
Trip interruption benefits are provided in          Assistance Line to order your customized
the event of a warranty-related                     trip routing.
disablement that occurs more than 50                Using the Jaguar Assistance Center
miles from your primary residence.
                                                    If your Jaguar vehicle becomes disabled
Reasonable reimbursement for meals,
                                                    while in operation, proceed as follows:
lodging and alternate transportation
expenses are included, unless you have              •   Call the 24-hour toll-free Assistance
already reached your final destination*.                Line:
It is required that you contact the Jaguar                    1-800-4 JAGUAR
Assistance Center to obtain pre-                         (1-800-452-4827) Option #1
authorization of claim expenses. Original
receipts must be provided for your                  •   Provide the Jaguar Assistance Center
reimbursement to be processed. Items                    representative with your name, the
such as entertainment, non-essential                    vehicle identification number (VIN), the
goods and services, rental vehicle drop-off             current mileage of your vehicle, the
fees, expenses and claims paid by your                  vehicle location, a telephone number
insurance company or other provider, and                where you can be reached and a brief
insurance deductibles are not eligible for              description of the problem. The 17-
reimbursement.                                          digit VIN appears on the Owner and
*Please Note: Reimbursement for meals                   Vehicle Identification page (page ii) of
and lodging is not extended if you have                 this booklet, on your insurance card,
already reached your final or intended                  and on the plate located at the bottom
destination.                                            left of the vehicle windshield.
                                                    The Jaguar Assistance Center
Jaguar dealer locator service
                                                    representative will work with you to find
The Jaguar Assistance Center will provide           the best solution to your problem. If it is
Jaguar owners with the location and                 safe to do so, it is recommended that you
phone number of the nearest Jaguar                  remain with your vehicle until assistance
dealer. This will enable owners to locate           arrives.
Jaguar authorized parts and service while
traveling via a simple toll-free call from          Exceptions
anywhere in the U.S.                                The Jaguar Assistance Program does
                                                    NOT cover the following:
Jaguar customized trip routing service
                                                    •   Disablements caused by accidents,
This benefit provides comprehensive
                                                        collisions or vandalism
information about the most time saving
(direct) or scenic routes to travel. It             •   Jaguar rental fleet vehicles
includes easy-to-follow maps, a
highlighted travel planner specific to your
route and destination, mileage guides,
points of interest and other useful material
to make your trip easier and more



                                               27
      Maintenance must be carried out at intervals not to exceed 10,000 miles or one year, whichever occurs first. Should the vehicle
      have a high proportion of short journeys or operate in severe conditions, Jaguar North America recommends that the
      maintenance procedures be performed at intervals not to exceed six months.


                                                                    Interval: Miles x 1,000     10   20   30   40   50   60   70   80   90   100

     SERVICE                                                                  Interval: Years   1    2    3    4    5    6    7    8    9    10

     Check function of all exterior lights, horn, wipers and warning lights                     •    •    •    •    •    •    •    •    •    •
     Inspect windshield wiper blades for wear                                                   •    •    •    •    •    •    •    •    •    •
     Apply Jaguar Screen Clean paste to exterior of front windshield                                 •         •         •         •         •
     Check / top up brake fluid level                                                            •    •    •    •    •    •    •    •    •    •
     Check coolant protection / top up coolant level                                            •    •    •    •    •    •    •    •    •    •
     Check / top up power assisted steering fluid level




28
                                                                                                •    •    •    •    •    •    •    •    •    •
     Check / top up windshield washer fluid level                                                •    •    •    •    •    •    •    •    •    •
     Check / top up battery electrolyte level                                                        •         •         •         •         •
     Check drive belt tension and wear indicators; replace if necessary or as specified          •    •    •    •    •    •    •    •    •    •
                                                                                                                                                   2010 MY Maintenance Schedule




     Visually check under hood and under body for any fluid leaks                                •    •    •    •    •    •    •    •    •    •
     Inspect brake pads for wear; check rotor condition when pads are changed                   •    •    •    •    •    •    •    •    •    •
                                                                                                                                                   4.2L XF
                                                                   Interval: Miles x 1,000   10   20    30       40     50    60      70   80      90   100

     SERVICE                                                              Interval: Years    1    2      3       4      5      6      7        8   9    10

     Check suspension dampers for fluid leaks                                                 •    •      •       •      •     •       •        •   •    •
     Check tires (including spare tire):
      – pressure, tread depth, and general condition
      – signs of uneven wear                                                                 •    •      •       •      •     •       •        •   •    •
      – correct size and type

     Verify electronic parking brake operation                                               •    •      •       •      •     •       •        •   •    •
     Conduct road test                                                                       •    •      •       •      •     •       •        •   •    •
     Replace engine oil, oil filter and drain plug sealing washer                             •    •      •       •      •     •       •        •   •    •
     Replace pollen filter                                                                         •              •            •                •        •
     Replace air filter element                                                                                   •                             •




29
     Replace fuel filter                                                                                          •                             •
     Replace brake fluid                                                                                Every three years regardless of mileage

     Replace spark plugs                                                                                              100,000 miles
                                                                                                                                                              2010 MY Maintenance Schedule




     Replace accessory drive belt                                                                                     150,000 miles

     Replace engine coolant                                                                                  Every 10 years or 150,000 miles
                                                                                                                                                              4.2L XF
      Maintenance must be carried out at intervals not to exceed 15,000 miles or one year, whichever occurs first. Should the vehicle
      have a high proportion of short journeys or operate in severe conditions, Jaguar North America recommends that the
      maintenance procedures be performed at intervals not to exceed six months.


                                                                    Interval: Miles x 1,000     15   30   45   60   75   90   105   120   135   150

     SERVICE                                                                  Interval: Years   1    2    3    4    5    6    7     8     9     10

     Check function of all exterior lights, horn, wipers and warning lights                     •    •    •    •    •    •    •     •     •     •
     Inspect windshield wiper blades for wear                                                   •    •    •    •    •    •    •     •     •     •
     Apply Jaguar Screen Clean paste to exterior of front windshield                                 •         •         •          •           •
     Check / top up brake fluid level                                                            •    •    •    •    •    •    •     •     •     •
     Check coolant protection / top up coolant level                                            •    •    •    •    •    •    •     •     •     •
     Check / top up power assisted steering fluid level




30
                                                                                                •    •    •    •    •    •    •     •     •     •
     Check / top up windshield washer fluid level                                                •    •    •    •    •    •    •     •     •     •
     Check / top up battery electrolyte level                                                        •         •         •          •           •
     Check drive belt (and supercharger belt, if equipped) tension and wear indicators;
                                                                                                                                                      2010 MY Maintenance Schedule




      replace inspected belts if necessary or as specified                                       •    •    •    •    •    •    •     •     •     •
     Visually check under hood and under body for any fluid leaks                                •    •    •    •    •    •    •     •     •     •
     Inspect brake pads for wear; check rotor condition when pads are changed                   •    •    •    •    •    •    •     •     •     •
     Check suspension dampers for fluid leaks                                                    •    •    •    •    •    •    •     •     •     •
     Check tires (including spare tire):
      – pressure, tread depth and general condition
      – signs of uneven wear                                                                    •    •    •    •    •    •    •     •     •     •
      – correct size and type
                                                                                                                                                      5.0L XF; XK
                                                                   Interval: Miles x 1,000   15   30    45       60     75    90      105   120    135   150

     SERVICE                                                               Interval: Years   1    2      3       4      5      6      7        8   9     10

     Verify electronic parking brake operation                                               •    •      •       •      •     •       •        •   •     •
     Conduct road test                                                                       •    •      •       •      •     •       •        •   •     •
     Replace engine oil and oil filter; if removed, replace oil drain plug assembly           •    •      •       •      •     •       •        •   •     •
     Replace pollen filter – XF                                                                    •              •            •                •         •
     Replace pollen filter – XK                                                               •    •      •       •      •     •       •        •   •     •
     Replace air filter element – XF Naturally Aspirated                                                                 •                                •
     Replace air filter element – XF Supercharged                                                                 •                             •
     Replace air filter element – XK                                                                      •                    •                    •




31
     Replace fuel filter                                                                                          •                             •
     Replace brake fluid – XK                                                                           Every two years regardless of mileage

     Replace brake fluid – XF                                                                           Every three years regardless of mileage
                                                                                                                                                               2010 MY Maintenance Schedule




     Replace spark plugs                                                                                              105,000 miles

     Replace Supercharger drive belt (if equipped)                                                                    105,000 miles

     Replace accessory drive belt                                                                                     150,000 miles

     Replace engine coolant                                                                                  Every 10 years or 150,000 miles
                                                                                                                                                               5.0L XF; XK
                  Maintenance Service Record

Record of Dealer Service
The undersigned dealer certifies that on               Maintenance Interval
the date listed, this vehicle was serviced
as per the maintenance schedule, and any                 10,000 miles (4.2L XF)
conditions covered by a Jaguar warranty
were repaired.
Should the vehicle have a high proportion           Date ___________________________
of short journeys or operate in severe              Odometer_______________________
conditions, Jaguar recommends that the
maintenance procedures be performed at
intervals not to exceed six (6) months.                      Dealer Stamp
It is perfectly normal for the vehicle to
consume some engine oil during normal
use. It is the owner’s responsibility to
ensure that the engine oil is maintained at
the proper level in between the scheduled              Maintenance Interval
maintenance intervals. Additionally, more
frequent checks of under hood fluids and
tire pressures can help minimize your                    15,000 miles (5.0L XF; XK)
chance of being inconvenienced while on
the road, and may extend the life of certain        Date ___________________________
wear and tear components. Jaguar
dealers offer supplemental maintenance              Odometer_______________________
services as a convenience to those
owners who do not wish to perform these
services themselves.                                         Dealer Stamp




                                                       Maintenance Interval

                                                         20,000 miles (4.2L XF)


                                                    Date ___________________________

                                                    Odometer_______________________


                                                             Dealer Stamp




                                               32
             Maintenance Service Record


   Maintenance Interval                    Maintenance Interval

     30,000 miles (All models)               50,000 miles (4.2L XF)


Date ___________________________        Date ___________________________

Odometer_______________________         Odometer ______________________


         Dealer Stamp                            Dealer Stamp




   Maintenance Interval                    Maintenance Interval

     40,000 miles (4.2L XF)                  60,000 miles (All models)


Date ___________________________        Date ___________________________

Odometer_______________________         Odometer ______________________


         Dealer Stamp                            Dealer Stamp




   Maintenance Interval                    Maintenance Interval

     45,000 miles (5.0L XF; XK)              70,000 miles (4.2L XF)


Date ___________________________        Date ___________________________

Odometer_______________________         Odometer ______________________


         Dealer Stamp                            Dealer Stamp




                                   33
             Maintenance Service Record


   Maintenance Interval                     Maintenance Interval

     75,000 miles (5.0L XF; XK)               100,000 miles (4.2L XF)


Date ____________________________        Date ___________________________

Odometer _______________________         Odometer_______________________


         Dealer Stamp                             Dealer Stamp




   Maintenance Interval                     Maintenance Interval

     80,000 miles (4.2L XF)                   105,000 miles (5.0L XF; XK)


Date ____________________________        Date ___________________________

Odometer _______________________         Odometer_______________________


         Dealer Stamp                             Dealer Stamp




   Maintenance Interval                     Maintenance Interval

     90,000 miles (All models)                120,000 miles (5.0L XF; XK)


Date ____________________________        Date ___________________________

Odometer _______________________         Odometer_______________________


         Dealer Stamp                             Dealer Stamp




                                    34
             Maintenance Service Record


   Maintenance Interval

     135,000 miles (5.0L XF; XK)


Date ___________________________

Odometer_______________________


         Dealer Stamp




   Maintenance Interval

     150,000 miles (5.0L XF; XK)


Date ___________________________

Odometer_______________________


         Dealer Stamp




                                   35
                                     Car Clubs

Jaguar Clubs of North America
The Jaguar Clubs of North America (JCNA),
founded on January 16, 1958, exists to
promote and encourage a spirit of mutual
interest and assistance among owners of
Jaguar automobiles. JCNA assists in the
formation of local Jaguar owner’s clubs and
charters these groups to provide a means
for the exchange of information concerning
Jaguar automobiles. JCNA also publishes
periodic bulletins and magazines containing
material of interest to members.
JCNA sponsors Championship
competitions for members in Concours
d’Elegance, road rallies and slaloms, and
encourages affiliate clubs to take part in
these activities. Local clubs also hold
social meetings, tours and other events.
JCNA dues include a subscription to the
JAGUAR JOURNAL, a bi-monthly
magazine containing articles of interest to
all Jaguar owners. The JOURNAL covers
Jaguar company, product and racing
news, technical data, club activity
information, and feature articles of general
interest with a Jaguar focus.
To receive JCNA information and a list of
local clubs, visit the website at
www.JCNA.com, call 1-888-CLUBJAG
(1-888-258-2524) or complete and mail the
post card found at the end of this book. To
receive a sample copy of the JAGUAR
JOURNAL, send the completed card and a
check or money order for $5.00, or your Visa
/ MasterCard number with your signature
and expiration date, in an envelope to the
address on the post card.
The views expressed by The Jaguar Clubs
of North America are not necessarily those
of Jaguar Land Rover North America LLC
or Jaguar Land Rover Canada ULC.




                                               36
                                 Vehicle Registration / Owner Information Change Card




                                                                                                                                                                                                                This card should be used to notify Jaguar Land Rover North America LLC in the event that
                                             USE THIS CARD FOR CHANGES IN NAME, ADDRESS OR OWNERSHIP.




                                                                                                                                                                                                                the vehicle is transferred to a new owner or the current owner’s name or address should
                                                                                                                                                                                                                change. It is important that this information be maintained by Jaguar Land Rover North
                                                                                                                                                                                                                America LLC to permit communication if it becomes necessary to contact the owner.
Vehicle in Warranty?                       Yes             No                                Change in Ownership, Name or Address:




                                                                                                                                                             PLEASE DETACH AT PERFORATION AND MAIL THIS CARD.
Make                                             Model                                Year   Owner’s Name
                                                                                             Address
Vehicle Identification Number (VIN)
(Found on page ii of this booklet or on a plate at the base of the                           City                                       State         Zip
left-hand windshield of your vehicle.)
                                                                                             Phone                             e-mail
Engine Number
(Found on the upper left front engine block adjacent to the left-hand lifting eye.)
                                                                                             Date of Purchase                                     Mileage
                                                                                             Owner’s Signature
                                                                                             Original Owner’s Name
                                                                                             Original Selling Dealer Name                       Dealer No.
                                                                                             Original Selling Dealer Address
                                                                                             Delivery Date
                                                                                             Original Owner’s Signature
                                                     NO POSTAGE
                                                     NECESSARY
                                                      IF MAILED
                                                        IN THE
                                                    UNITED STATES




BUSINESS REPLY MAIL
FIRST-CLASS MAIL      PERMIT NO. 303   MAHWAH, NJ
POSTAGE WILL BE PAID BY ADDRESSEE


            JAGUAR LAND ROVER
            NORTH AMERICA LLC
            CUSTOMER RELATIONSHIP CENTER
            555 MACARTHUR BOULEVARD
            MAHWAH NEW JERSEY 07430-9890
JAGUAR Owner’s Clubs are located throughout the U.S.A., Canada and Mexico. Membership is open to any JAGUAR car owner.




                                                                                                                                                                                 Use this card to receive Jaguar Clubs of North America information. Refer to page 36 for
To receive information on JCNA and a list of local JCNA clubs, visit the website at www.JCNA.com, call 1-888-CLUBJAG
(1-888-258-2524) or complete the information below, then detach and mail this card.
Name ______________________________________________________________________________________________




                                                                                                                              PLEASE DETACH AT PERFORATION AND MAIL THIS CARD.
Address____________________________________________________________________________________________
City______________________________________________________        State/Province __________________________
Country __________________________________________________        Zip/Postal Code _________________________
E-mail address ______________________________________________________________________________________
What Jaguar do you own?____________________________________________________________________________
The JAGUAR JOURNAL is published six times a year for members of JCNA. A subscription is included with membership in a local
JCNA Club. To receive a sample copy of the JAGUAR JOURNAL, send the information above and $5.00 (or Visa or MasterCard
number, expiration date and signature, on a separate sheet) in a sealed envelope to the address below:
    Jaguar Clubs of North America




                                                                                                                                                                                 more information.
    Membership Dept.
    555 MacArthur Boulevard
    Mahwah, New Jersey 07430-9890
                                                     NO POSTAGE
                                                     NECESSARY
                                                      IF MAILED
                                                        IN THE
                                                    UNITED STATES




BUSINESS REPLY MAIL
FIRST-CLASS MAIL      PERMIT NO. 303   MAHWAH, NJ
POSTAGE WILL BE PAID BY ADDRESSEE


            JAGUAR CLUBS OF
            NORTH AMERICA
            MEMBERSHIP DEPARTMENT
            555 MACARTHUR BOULEVARD
            MAHWAH NEW JERSEY 07430-9890
Jaguar Security Information Card
•   Enter the required security information
    onto the card
•   Remove the card from this handbook
    and store it in a safe place – NOT in the
    vehicle
•   Should you sell the vehicle, be sure to
    pass the card to the new owner




                SECURITY INFORMATION

                VIN

                Locking Wheel Nut Code


                      Security Label from                   AFFIX
                       Key Transmitter                  SECURITY LABEL
                                                            HERE

                       Keep this card in a safe place – NOT in the vehicle.

				
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Description: Jaguar Service Contract document sample