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Html Newsletter Templates

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Html Newsletter Templates document sample

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									Table of Contents
1         Announcer ................................................................................................... 3
2         Getting Started with Announcer ................................................................ 4
     A)          Overview Splash Screen ......................................................................................................4
     B)          Navigation..............................................................................................................................4
3         Create a Newsletter..................................................................................... 5
4         Settings..................................................................................................... 17
     A)          Company Settings...............................................................................................................17
     B)          Email Settings .....................................................................................................................18
5.          Contacts.................................................................................................... 19
     I)          Add Contacts .......................................................................................................................19
     II)         Search Contacts..................................................................................................................20
     III)        Lists ......................................................................................................................................22
     IV)         Import/Export Lists ..............................................................................................................24
6         Newsletter Management ........................................................................... 26
7         Tutorial....................................................................................................... 35
8         Reports ...................................................................................................... 36
     A)          Newsletter List.....................................................................................................................36
     B)          Newsletter Details ...............................................................................................................37
     C)          Type of reports ....................................................................................................................38




                                                                                                                                                            2
1     Announcer
Announcer is an email marketing tool that allows users to create and send
graphically rich and compelling HTML newsletters in just a few simple steps.
Combining professional-quality HTML newsletter templates with newsletter
management tools, Announcer provides an enhanced option for users to
communicate with their subscriber base.

Click “Launch Application” to start using Announcer.

The application will open in a new window.




                                                                          3
2      Getting Started with Announcer
A)     Overview Splash Screen
When you click on “Launch Application” the “Overview” page is loaded.




B)     Navigation

The Main Menu remains static throughout all of Announcer and you will be able
to navigate to whichever section you wish by clicking on the menu options.

Main Menu
Located on the top right corner, the Main Menu consists of the following options:




    Main Menu Button                            Description

                                                                                4
Overview                   Displays the main menu page.
Create a Newsletter        Use the Newsletter Wizard to guide you through the
                           entire Announcer setup for new or existing
                           Newsletters, from start to finish.
Contacts                   Using the “Contacts” section you will be able to
                           manage your contact list.
Manage Newsletters         Manage Newsletters, Template Selection, Newsletter
                           Details, Newsletter Scheduler, Edit Newsletter, Test
                           Newsletters.
Reports                    Generate custom reports detailing important
                           newsletter statistics.

Sub Menu
Located at the top right corner, the sub menu provides the following options:



     Sub Menu Link                                Description
Monthly Newsletter Usage      Lists the number of newsletters which have been
                              sent this month, and your currently monthly limit.
Email Settings                This section lets you add new email address(es) for
                              the purpose of sending or replying to newsletters
                              sent.
Company Settings              The company settings section allows you to view or
                              edit your company information.
Support                       Opens the online help file system for Announcer.
Feedback                      This section allows you to submit your
                              comments/suggestions.
Tutorial                      View Flash demonstration of how to utilize
                              Announcer.



3      Create a Newsletter

The “Create a Newsletter” guides you through the entire process of creating a
Newsletter in 6 simple steps.




                                                                                5
A)       Newsletter Wizard – Step 1/6: Confirm Company Details




If the user already has an account, the previous registered information will be
listed already.
By default, the information listed in the company information has been pulled
from the customer account corresponding fields.

     •   Company Name
     •   Address 1 and 2 are merged
     •   City, state/province
     •   Postal/zip code
     •   Country
     •   Phone number
     •   Contact email address

The Sender email address field will be pulled from signup system the user
registered. (Note: this is not necessarily the same as the contact email address)

Edit Company information and Sender Email Address

                                                                               6
      1. Click “Edit” to edit company information and sender email address. A
new window will open (see below).




This section allows you to edit the details of your business and the Sender Email
Address. By default, company information is hidden from public view and you
must uncheck the box to display Company details in your newsletter footer.
Fields noted with an asterisk (*) are mandatory fields in the Company Information
section.
Under Sender Email Address on this page if no email address has been
previously recorded you will be prompted to enter a sender email address. Check
the box if you do not wish to send an opt-in message to your subscribers. Instead
of automatically adding every subscriber to your list, the double opt-in process
includes a second step of sending an email to new subscribers to confirm they
want to receive the information. Not only does this step confirm that the email
address is valid, but it also ensures that your lists are made up of subscribers
that are truly interested to ensure the highest chance of converting them to a
regular reader. By default this box will be checked off.

Fill in Company information
    1. Enter all mandatory Company information fields.
    2. Click “Next,” once you have entered in all the desired fields.


                                                                               7
B)      Newsletter Wizard – Step 2/6: Choose Template




Templates allow you to select the overall layout and theme of your newsletter.


Select a Newsletter Template

     1. Use the drop-down menu to select a category of Templates that best suit
        your needs.
     2. Select a Template, a check mark will be overlaid on the template,
        indicating it has been selected.
     3. Click “Next,” to go to the next step.
            • Click “Go Back” to return to the previous step.

C)      Newsletter Wizard - Step 3/6: Edit Newsletter




                                                                                  8
The newsletter wizard allows you to create content for your newsletters. The
editor is similar in function to other WYSIWYG (what-you-see-is-what-you-get)
editors. Modify your newsletter by clicking, dragging and highlighting different
aspects of the newsletter. Some default layout and images are locked and
cannot be deleted.
Any newsletters which you have not finished can be returned to and edited at a
later date. Unless you alter the delivery schedule for your newsletters, they will
be sent in whatever condition they are in when the delivery time occurs. You
should ensure that as newsletters are approaching their transmission date, they
are in final form and ready to go.

       Save




                                                                                     9
Button                        Description
         Saving your work is recommended throughout each
         session
         Adding text block(s) allows additional customization to
         your newsletter. Many of the text blocks that exist on
         each of the designs are placeholders that require
         editing.

         Editing text blocks: double-click on the text you wish to
         modify. You will be able to edit text once the outline is
         visible. Type/Paste text into the text block.

         Resizing text block(s): double-click on the text block.
         Mouse over the smaller boxes for the direction you wish
         to increase the size of the text block. Click and hold
         your mouse on the small box        . Move the mouse in
         the direction you wish to resize the text block.

         Delete text block(s); double-click on the text block.
         Click   on the bottom right corner. The text block
         should now be removed.


         You can build your own library of images by uploading
         the image files; and or utilize the free image library to
         place additional images into your site.
         Undo
         Click this button “to undo” the last action you have
         taken.
         Redo
         Click “Redo” to re-apply the last action that was
         undone.
         You can undo/redo as many steps as you wish based
         on the current section and actions done per session.
         Modifying Text: double-click on the text block; a boxed
         grayed area will appear on the Text Block. You will be
         able to edit text once the outline is visible. Highlight the
         text you wish to put in Bold, Italics or Underline.
         Modifying Font Style, Colors, and Text Size; double-
         click on the text block you wish to modify. Highlight the
         text you wish to reformat, click on the font change
         button. A screen will pop up allowing you to Select Font
         Style, Font Colors and Font Size.

                                                                  10
Create a Hyperlink: highlight the text you wish to link
from. Click on the hyperlink icon. A screen will pop up.
Type in the desired URL (i.e. http://domain.com).
Bullet list: select this while editing text to make a
bulleted list. You can also make existing text a bulleted
list by selecting the text and then clicking on this tool.
Headings are primarily used as titles to indicate the
meaning of a section of text. There are two ways to
create headings. You can use an existing line of text, or
create a fresh new heading.

Using an Existing Line of Text to Create a Heading:
Highlight the Text you wish to make into a Heading,
then click this tool.

Creating a New Heading: click on the heading icon.
Type in the text you wish to use for your heading. Once
you are satisfied with your Heading, Click “Enter” to
begin a new line.
Checking Spelling within a text block; double left click
on the text block you wish to spell check. Click on the
“Check spelling” tool in the Editor toolbar. Words which
appear to be spelled incorrectly are outlined in red.
Click on the red outline and select from the option list
for the correct word. It will automatically be corrected.




                                                       11
D)    Newsletter Wizard - Step 4/6: Preview Newsletter




The purpose of this page is to let the user know that they are nearly done
developing their newsletter. The page provides a preview of the customized
template.

Users that have set up “reply to” and “send from” email addresses can elect to
send a test email message to the specific address from the drop-down menu. If
there is a verified sender email address registered, the user will see this page.
The user will have the ability to send themselves a copy of their newsletter.
NOTE: This test will only work if the user has 1 or more “reply to” and “send
from” email addresses verified.




                                                                                12
E)      Newsletter Wizard - Step 5/6: Choose Contacts




"Choose Contacts" allows you to import pre-developed contact lists and or input
contacts individually.

Import Contacts from Outlook

Create CSV file from Outlook/Upload CSV
     1. Open Outlook.
     2. Go to File.
     3. Click “Import and Export…”
     4. Choose “Export to File”.
     5. Select “Comma Separated Values (Windows)”.
     6. Choose the location where you’d like the file saved to
     7. Click “Do Import Duplicate Items”

                                                                            13
   8. Pick “Contacts” from the drop down that will appear showing your tree
      structure of folders
   9. Click “Next”.
   10. In Announcer, click “Browse” and search for the file that you have saved
      in the previous steps.
   11. Once you have found the file, click “Import.”
   12. Click “Next,” to go to the next step or click “Go Back” to return to the
      previous step.


Import Contacts from file on your computer

Create your own spreadsheet of contacts (i.e. Microsoft Excel) and save it as a
.CSV file. Next, find the file on your computer and using the “Import” feature,
import the contacts.

   1. In Announcer, click “Browse” and search for the file that you have saved in
      the previous step.
   2. Once you have found the file, click “Import.”
   3. Click “Next,” to go to the next step or click “Go back” to return to the
      previous step.

Note: If you wish to create your own spreadsheet of contacts, the spreadsheet
must contain column headings. The minimum information required is the
contact’s email address.

Add a contact

   1.   Click on “I’ll add contacts one at a time”
   2.   Enter an email address (required).
   3.   Enter the contact's first and last name (not required).
   3.   Click “Add” to add the contact.
   4.   Click to remove a contact.

Note: An unlimited number of contacts is permitted, but contacts must be
uploaded no more than 1500 at a time. If you have more than 1500 contacts
multiple imports will be required.




                                                                                  14
F)  Newsletter Wizard - Step 6/6: Name and Schedule
Newsletter
In this step the user will need to indicate the date and time when the newsletter
should be sent.
Here the user also picks the subject line they want their subscribers to see as
well as the filename of the newsletter.




         The user MUST put in a subject line and pick a valid date and time.
         If they do not, they will not be able to click next and move on to
         the next step.

Enter/Edit newsletter filename
   1. Enter your newsletter filename.

Enter/Edit a subject line
   1. Enter your subject line text.




                                                                              15
Choosing a date and time
     1. Click    to choose a date. (A calendar will open for the user to pick a
        date.)
     2. Click on the drop-down menu in order to select a time.

         3. Click “Next” to go to the next step or click “Go Back” to return to the
            previous step.

G)       Newsletter Wizard : Newsletter Completed




This page congratulates the user for creating a newsletter and reconfirms when
the newsletter will be sent (time and date).

You have the following options available:
     •    “Preview you newsletter” will show the user a preview of the newsletter
         created.
     •   “Build another newsletter" takes the user back to step one of the wizard
         and allows the user to create another newsletter.
     •   "Go to Newsletter Management" user will be able to edit and refine their
         newsletter.


                                                                                      16
4       Settings


The settings interfaces allows you to modify settings which will apply to all
newsletters. It consists of two parts: “Company Settings” and “Email Settings”.

A)     Company Settings
This section allows you to enter the details of your business. By default company
information is hidden from public view, you must uncheck the box to display
company details in your newsletter footer.

“Email” is the only mandatory field.

Fill in Company information
    1. Enter all mandatory company information fields.
    2. Click “Apply” to accept modifications.
           • Click “Cancel,” to cancel the process.
Company




                                                                              17
B)      Email Settings
The purpose of this section is to allow the user to control the email addresses
they want to use for send/reply to messages from Announcer. This section will
allow the users to be able to send messages from any address and reply to any
address.
I)     Send From/Reply To




Add a New Email Address
  1. Click the                          icon.
     2. The “Email Address” section on the right will be available to input the
        email address.
     3. Enter email address.
     4. Click “Apply” to accept contents entered.
            • Click “Cancel” to dismiss.

Delete an Email Address
      • Click the   button, located to the right of the email address




                                                                                  18
5.            Contacts
“Contacts” allows you to manage the following: “Lists”, “Add Contacts”, “Search
Contacts”, “Import/Export Lists” and “Merge Lists”.

I)     Add Contacts




This step allows you to add contacts to the list(s) that you have created.

To add a contact, enter all available information into the fields provided. The only
required field is the email address.

Next, select which list(s) you would like to add this contact to. You can do this by
clicking on the checkbox beside each list you want to add it to.

1.     Enter email address of a new contact in “Add Contact” interface. First
       Name and Last Name are optional.

2.     Click “Add” to accept changes.
            • Click “Cancel” to dismiss.



                                                                                  19
Opt-In
Check off the box if you do not wish to send an opt-in message to your
subscribers.
If you choose to send an opt-in request to your subscribers, in order for your
contacts to begin to receive newsletters they must first respond to the “opt-in”
request.

II)      Search/Edit Contacts

The Search Contacts interface allows you to edit the contacts in your lists. You
can search through your contact lists using the search fields or using the "active",
"pending" and "blocked" checkboxes.

"Active" contacts are contacts which have responded to the confirmation email
and indicated they would like to receive newsletters.

"Pending" contacts are ones which have received the confirmation email but
have not responded to it.

"Blocked" contacts are ones which have responded to the confirmation email and
indicated they do not wish to receive newsletters.




                                                                                   20
You can restrict your search in the following ways: by Name, Email address,
Address, Company, Phone, City/Town, State/Province, Country, Status or Lists.
   •   Use the drop-down menus to restrict your search criteria.
   •   Click the “Search” button.
   •   After searching, you can filter your results to display only active, inactive
       or pending contacts (or any combination thereof) by using the drop-down
       menus provided.
In order to edit existing contacts on the contact that you wish to modify. A new
window will open where you can review and modify contact info.




Click “Apply” to accept changes.
            • Click “Cancel” to dismiss.




                                                                                   21
III)      Lists




I         Add a New List

       1. Enter a list name in the text box provided
Please note that in this section, you are only setting up list names; you will enter
in contacts for each list in the "add contacts" interface.
       2. Click “Apply” to create the new list.
              • Click “Cancel” to dismiss.

II        Delete a List
       1. Click the   button, located to the right of the list.
              •   Click “Apply” button to confirm
              •   Click “Cancel” to discard

III       Edit an Existing List
       1. Double click on the name of the list you want to edit. On the same page
          the user will be shown a list of all contacts contained in the selected list.


                                                                                          22
2. In order to edit a certain contact within that list click on a contact. The “Edit
   contact” page will open as shown on previous page.




                                                                                 23
IV)   Import/Export Lists
With the Import/Export Lists interface, you can import contacts from Outlook or a
file on your computer and you can export existing contacts to a downloadable
file.




                                                                               24
I       Import contacts from Outlook:
First, you should export your contacts from Outlook into a .CSV file, which will
allow you to provide your contact information in the correct format.
Once your list is complete, click on the "browse" button and select the .CSV file
on your computer that you wish to upload. Then click the "import” button.

II.    Import contacts from a spreadsheet:
Create your own spreadsheet of contacts (i.e. Microsoft Excel) and save it as
.CSV file. Next find the file on your computer and using the “Import” feature
import the contacts.
Note: If you wish to create your own spreadsheet of contacts, the spreadsheet
must contain column headings and the minimum info required is the contact’s
email address.

Note: An unlimited number of contacts is permitted, but contacts must be
uploaded no more than 1500 at a time. If you have more than 1500 contacts,
multiple imports will be required.

III.   Export to CSV or HTML
To export a contact list, first select the contact groups that you want to export, by
placing checkmarks beside the groups you wish to export. Then click "Export to
CSV" or “Export to HTML”. When exporting to CSV the contacts will then begin to
download to your computer as a single CSV file. You can open CSV files in most
spreadsheet applications, such as Microsoft Excel.

   V)     Merge Lists




                                                                                  25
Using this interface you can merge one or more lists into another list.
        1.     Select the list(s) to merge by checking the respective checkbox
        beside the list in the left tab.
        2.     Select the list to merge into or enter the name of a new list in the
        right tab.
        3.     Click “Apply” to accept the changes.
           • Click “Cancel” to dismiss.




6      Newsletter Management

Announcer can set up and manage multiple newsletters. In this step, you can
select an existing newsletter to work with.

I)    Modify an existing newsletter: Select a newsletter




                                                                                      26
From the “Existing Newsletters” column, click on the newsletter you’d like to edit.
If the newsletter has been previously sent, you will be unable to edit it. Instead a
copy of the newsletter will be made on your behalf.




Edit a newsletter

The following options are available:

Click on   to delete a newsletter from the list of existing newsletters.
Click on    to view a preview of your newsletter.
Click on    to make a copy of the newsletter.

To determine the status of your newsletter:

              This icon means the newsletter has been sent.
              This icon means the newsletter is in draft and has not been sent yet
              This icon means the newsletter is scheduled to be sent.



                                                                                  27
Delete a newsletter

      1. Select the newsletter you wish to delete from the list of newsletters.
      2. Click on the   button alongside the newsletter you would like to delete;
      3. A pop will prompt you to confirm deletion.
             • Click “Yes” to accept deletion.
             • Click “No” to cancel deletion.
Click” Next” to proceed to the next step.


II)      Modify an existing newsletter: Newsletter properties




In this section you can modify the name of your newsletter, update the email
subject line as well as create a new newsletter summary.
Should you wish to delete this newsletter, click “Delete”.
Click” Save” to save your changes.
.




                                                                                28
III)   Modify an existing newsletter – Step 3: Choose Template

Templates allow you to select the overall layout and theme of your newsletter.
Default images are locked in the template, this means you will not be able to
move or delete these images.




Select a Newsletter Template
   1. Use the drop-down menu to select a category of Templates that best suit
      your needs.
   2. Select a Template, a check mark will be overlaid on the template,
      indicating it has been selected.
   3. Click “Next,” to go to the next step.
          • Click “Go Back” to return to the previous step.




                                                                            29
IV)    Modify an existing newsletter: Edit Newsletter




The newsletter wizard allows you to compose each newsletter in your campaign.
The editor is similar in function to other WYSIWYG (what-you-see-is-what-you-
get) editors. Modify your newsletter by clicking, dragging and highlighting
different aspects of the newsletter. In some cases the default layout and images
are locked and cannot be deleted.
Any newsletters which you have not finished can be returned to and edited at a
later date. Unless you alter the delivery schedule for your newsletters, they will
be sent in whatever condition they are in when the delivery date and time is set
to occur. Please ensure that as newsletters are approaching their transmission
date that you have finished working on them.
Newsletter Editor Buttons



         Save



                                                                                 30
Button                        Description
         Saving your work is recommended throughout each
         session
         Adding text block(s) allows additional customization to
         your newsletter. Many of the text blocks that exist on
         each of the designs are placeholders that require
         editing.

         Editing text blocks: double-click on the text you wish to
         modify. You will be able to edit text once the outline is
         visible. Type/Paste text into the text block.

         Resizing text block(s): double-click on the text block.
         Mouse over the smaller boxes for the direction you wish
         to increase the size of the text block. Click and hold
         your mouse on the small box        . Move the mouse in
         the direction you wish to resize the text block.

         Delete text block(s); double left click on the text block.
         Click   on the bottom right corner. The text block
         should now be removed.

         You can build your own library of images by uploading
         the image files; and or utilize the free image library to
         place additional images into your site.
         Undo
         Click “undo” button to undo the last action you have
         taken.
         Redo
         Click “redo” to re-apply the last action that was undone.

         You can undo/redo as many steps as you wish based
         on the current section and actions done per session.




                                                                  31
Modifying Text: double-click on the text block; a boxed
grayed area will appear on the Text Block. You will be
able to edit text once the outline is visible. Highlight the
text you wish to put in Bold, Italics or Underline.

Modifying Font Style, Colors, and Text Size; double-
click on the text block you wish to modify. Highlight the
text you wish to reformat, click on the font change
button. A screen will pop up allowing you to Select Font
Style, Font Colors and Font Size.

Create a Hyperlink: highlight the text you wish to link
from. Click on the hyperlink icon. A screen will pop up.
Type in the desired URL i.e. http://domain.com

Bullet list: select this while editing text to make a
bulleted list. You can also make existing text a bulleted
list by selecting the text and then clicking on this tool.
Headings are primarily used as titles to indicate the
meaning of a section of text. There are two ways to
create headings. You can use an existing line of text, or
create a fresh new heading.

Using an Existing Line of Text to Create a Heading:
Highlight the Text you wish to make into a Heading,
then click this tool.

Creating a New Heading: click on the heading icon.
Type in the text you wish to use for your heading. Once
you are satisfied with your Heading, Click “Enter” to
begin a new line.

Checking Spelling within a text block; double left click
on the text block you wish to spell check. Click on the
“Check spelling” tool in the Editor toolbar. Words which
appear to be spelled incorrectly are outlined in red.
Click on the red outline and select from the option list
for the correct word. It will automatically be corrected.




                                                         32
V)    Modify an existing newsletter: Preview Newsletter




The purpose of this page is to let the user know that they are nearly done
developing their newsletter. The page provides a preview of the customized
template.
Users that have set up “reply to” and “send from” email addresses can select to
send a test email message to the specific address from the drop-down menu. If
there is a verified sender email address registered, the user will see this page.
The user will have the ability to send themselves a copy of their newsletter.

NOTE: This test will only work if the user has 1 or more “reply to” and “send
from” email addresses verified.




                                                                                33
VI)       Modify an existing newsletter: Newsletter Completed




This page congratulates the user for creating a newsletter.

You have the following options available:
      •    “Newsletter naming” will take the user to the page where they can rename
          their newsletter
      •   “Schedule Newsletter” allows you to set the date and time when your
          newsletter will be sent.
      •   “Return to Manage Newsletters" takes the user back to Newsletter
          management where the user will be able to edit and refine their
          newsletter.




                                                                                34
7     Tutorial
“Tutorial” guides you through a simulated and interactive walkthrough of
“Announcer.” “Tutorial” showcases the primary functionality of “Announcer.”




                                                                              35
8     Reports
The “Reports” section allows you to view data and statistics related to your
newsletters. You can view these up-to-date reports in PDF, HTML or CSV
format.

A)    Newsletter List
To generate reports on one or more newsletters, first you must select which
newsletter(s) you would like to use. Once you have selected a newsletter, you
can then select "newsletter details" by either clicking on the text link to the left
(under "sent newsletters"), or by clicking the inspection icon to the right of the
newsletter you would like to review.




                                                                                 36
B)       Newsletter Details

Once you have selected a newsletter from Newsletter List, the application will
open the Newsletter details page where you can see the details regarding the
selected newsletter.




I        Newsletter Summary (these details will always be present):

     •   Newsletter Name: Identifies the name of the newsletter selected
     •   Date Sent: Date when the newsletter was sent out
     •   Intended recipients: the total number of unique recipients that have been
         emailed across all mailing lists used (excludes unique recipients which are
         blocked).
     •   Download full report as: this option allows you to download the
         newsletter summary information, and a copy of every report type
         available. Each report is generated as a separate file and then zipped
         together for download.
     •   Output format: This is the format in which the reports will be generated.
         You can select PDF, HTML or CSV format. CSV-formatted reports are
         downloaded as a file; PDF and HTML formats are displayed in your web
         browser in a new window. Note that PDF display requires the browser

                                                                                 37
         plug-in from Adobe to be installed (this plug-in is frequently included in
         standard browser installation packages and is pre-installed).

In order to download a full report, select a type of report and click ‘OK’ button


Use drop-down menu to select output format of report (HTML, PDF or CSV)

II       Newsletter Statistics:

     •   Recipients: This is the number of intended recipients, minus the number
         of bounces.
     •   Bounces: the number of emails which were undeliverable.
     •   Unsubscribed: the number of recipients who clicked the "unsubscribe"
         link when receiving the newsletter email.
     •   Clicks: the number of unique clicks which occurred in the newsletter. A
         unique click is a single user clicking on a specific URL for the first time. If
         this user clicks on the same URL a second time or more, the additional
         clicks are not counted.

         Clicking on the "recipients", "bounces", "unsubscribed" or "clicks" rows in
         the list will display the associated report type below (by default "recipients"
         is selected).


C)       Type of reports
Select the report type in Campaign Statistics list clicking required report.

I        Recipients

By default “Recipients” is the first report featured. All Recipients are listed within
detached Recipients tab.

     •   Download report as: selecting a report format (html, pdf or .csv) and
         clicking "ok"


         to download a copy of the recipient report.

II       Bounces

Click on Bounces in Newsletter Statistics and a list of Bounces will appear in
detached tab “Bounces”.



                                                                                     38
      •   Download report as: selecting a report format (html, pdf or .csv) and
          clicking "ok" to download a copy of the bounces report.


III       Unsubscribes

Select “Unsubscribes” in Newsletter Statistics and a list of unsubscribed
recipients will appear in detached tab Unsubscribes.

      •   Download report as: selecting a report format (html, pdf or .csv) and
          clicking "ok" to download a copy of the bounces report.


IV        Unique Clicks

Select Unique Clicks in Newsletter Statistics and a list of unique clicks will appear
in detached tab Click throughout Statistics.

      •   Download report as: selecting a report format (html, pdf or .csv) and
          clicking "ok" to download a copy of the bounces report.




      •   Clicking on a link in "Click through Statistics" provides you with the details
          (email addresses) of individuals who selected the link.




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