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									State In-Service
Training Program
Course Catalog
                                                                Fall 2010

                                   Agency Registration Deadline: 08/18/10




Staff Development Courses offered by

The State of Connecticut Community College System

in partnership with

Department of Administrative Services

www.commnet.edu/inservice
                                             Welcome!
Dear Colleagues,
The Department of Administrative Services and Connecticut‘s Community College System are partners in
providing a wide variety of cost-effective training opportunities to Connecticut State employees. This catalog
includes courses that will help your staff enhance their skills to meet and support agency goals efficiently and
with a high level of customer service. All agencies and employees at all levels are encouraged to participate!
Whether you are familiar with the In-Service Training Program or looking at a catalog for the first time, we
welcome your participation and feedback.

What’s NEW this term?
State In-Service Training for fall 2010 is offering certification courses for Microsoft Office, online technology
courses, crystal reports, Microsoft Silverlight, Adobe Acrobat Portfolio Tools, Video Production (VP1):
Intro to Video Camera & Techniques and Video Production (VP2): Intro to Final Cut Pro Editing. New
courses for essential business and leadership skills include Building Bridges To Improved Client
Communication ,How to Manage your Manager ,Office Efficiency, Professional Certificate Program:
Human Relations, Professional Certificate Program: Speakers, Trainers, and Office Professionals and
The Upward Mobility & Supervisory Skills Toolkit. New instructors this term include Lynn Kowal, Eric
Dreeke, Lisa Marie Bigalow, Carol Mon, Jeff Shaffer, Nancy Caddigan, Ruth Kerns, Gerry Pollack, Cheryl
Crumbie, Amy Schwarzkopf, Yasmin Shenoy, Robert Parzych, Jennifer Carra and Dawn-Homer Bouthiette.

How do I register?
All registrations are coordinated and submitted by agency Training Approval Officers (TAOs) using the online
registration system. See your agency‘s TAO for details about deadlines and the approval process within your
agency. If you don‘t know who your TAO is, please check our website or call 860-244-7614.

How do I pay for courses?
Please ask your Training Approval Officer regarding payment options for courses. You may be eligible to apply
for union workshop funds for reimbursement as defined by your collective bargaining agreements. Some
individuals self-pay directly to our CT Community College System Office. Please be sure to gain prior approval
to take the course from your supervisor.

Visit our web site:
www.commnet.edu/inservice. Or, to visit the Community College System page or any college‘s individual
page, check out: www.commnet.edu.

Thank you for your time and interest. We look forward to serving you this fall!
Jane Williams
Workforce Development Coordinator
Connecticut Community Colleges
Phone: (860) 244-7614     Fax: (860) 244-7883
jwilliams@commnet.edu




                                                        2
                                           Table of Contents                 Page No.


Registration Information                                                     7
For Training Approval Officers: How to Submit Agency Registrations           9
Registration Information for Students                                        10
Individual Application for State In-Service Training Programs                11
Individual Application Form for fall 2010 Online Courses                     12
Agency Registration Form                                                     13
College Locations                                                            14


                                           Essential Business Skills
Advancing Your Career in the State System                                    15
Are You Ready to Retire?                                                     15
Assertiveness Training: Getting Your Point Across (Nicely)                   16
Building Bridges to Improved Client Communication-NEW                        16
Business Writing with Style and Impact                                       17
Climbing the Public Speaking Mountain: Overcoming Fears and Phobias          17
Conversations, Confidence and Care: A Trio of Exploratory Workshops          18
CPR/AED Certification                                                        18
Defensive Driving                                                            19
Developing Peak Personal Confidence                                          19
E.S.P. - Experience, Story, Presentation                                     20
Erasing the Negative in Our Work Day                                         20
Ergonomic Issues: Relieving Stiff Joints, Neck and Back Pain Level 1         21
Exceptional Customer Service                                                 21
Forty Bare Essentials & Golden Rules for Business Writing                    22
Government Accounting - Part 1                                               22
Government Accounting - Part 2                                               23
Grammar Review                                                               23
How to Manage your Manager - NEW                                             24
Interpersonal Communication                                                  24
Interpersonal Intelligence and Leadership: The Key to Understanding Others   25
Lean Government - It‘s not an Oxymoron                                       26
Managing Change: Going with the Flow and Eliminating Stress                  26
Managing Disagreement, Conflict & Confrontation                              27
Managing Multiple Priorities When Resources are Scarce and Teams are Lean    27


                                                             3
Maximizing Your Memory                                                                              28
Never Let Them See You Sweat                                                                        28
Office Administrator Certificate                                                                    29
Office Efficiency: Getting Your Office Organized - NEW                                              29
Office Professional Certificate - II                                                                30
Performance Under Pressure: Managing Stress in the Workplace                                        30
Powerful Presentations                                                                              31
Professional Communication Certificate                                                              31
Proven Problem Solving Skills: Maximizing Productivity                                              32
R.A.D. Rape/Aggression Defense                                                                      32
Regaining Your Mental Edge - NEW                                                                    33
Spanish For The Workplace                                                                           33
Spanish for the Workplace - I & II                                                                  34
Strategic Communication                                                                             34
Support your Boss! Communicating and Managing Up!                                                   35
Take Charge of Your Health and Increase your Productivity                                           35
The Empowered Communicator: Being a voice of reason in challenging times                            36
Thinking on Your Feet: Developing the Power to Persuade Others to Get What You Need in Lean Times   36
Time Out: Powerful Time Management                                                                  37
Winning Grant Writing Skills: The Basics                                                            37
Win-Win Negotiations                                                                                38
Writing Skills & Strategies Certificate                                                             38


                                          Developing Leadership Skills
Accounting I                                                                                        39
Covey: Rethinking Stress                                                                            39
Essentials of Project Management                                                                    40
Franklin Covey's 4 Disciplines (4Ds)                                                                40
Fundamentals of Strategic Leadership                                                                41
Getting Organized for Maximum Time Management                                                       41
Knowledge Management                                                                                42
Meetings That Matter                                                                                42
Middle Management Skills Certificate                                                                43
Professional Certificate Program: Human Relations - NEW                                             45
Professional Certificate Program: Marketing your Department or Service                              45
Professional Certificate Program: Speakers, Trainers, and Office Professionals - NEW                46


                                                             4
Resilience in Turbulent Times                                        46
So, You are a new Supervisor                                         47
Stephen Covey 7 Habits                                               47
Stepping Up To Manager Certificate                                   48
Stepping Up To Supervisor Certificate                                48
Succession Planning                                                  49
Super Strategies for New Supervisors                                 49
The Challenging Employee                                             50
The Intelligence of Leadership                                       50
The Upward Mobility & Supervisory Skills Toolkit - NEW               51


                                        Technology Advancement
Access 2007 - I (Introduction)                                       52
Access 2007: Certification - NEW                                     52
Access 2007: Introduction (Online) - NEW                             53
Adobe Acrobat: Basics                                                53
Adobe Acrobat: Forms                                                 54
Adobe Acrobat: Portfolio Toolbox - NEW                               54
Adobe Dreamweaver: In-Depth                                          55
Adobe Flash - Introduction                                           55
Adobe Photoshop: In-Depth (PC) - NEW                                 56
Database - Introduction                                              56
Demystifying the Workings of the Digital Camera for the Workplace!   57
Excel 2007 - I (Introduction)                                        57
Excel 2007: Certification - NEW                                      58
Excel 2007: Data and Functions                                       58
Excel 2007: Introduction (Online) - NEW                              59
Excel Formulas & Functions                                           59
Expression: Introduction to Web Page Creation                        60
Fine-tuning Windows + File & Folder Management                       60
Introduction To Dashboard-NEW                                        61
Microsoft Silverlight - Introduction - NEW                           61
Microsoft SQL Server 2008 - Introduction                             62
MS Access 2007- I (Introduction)                                     62
MS Access 2007 II (Intermediate)                                     63
MS Excel 2007 - I (Introduction)                                     63


                                                         5
MS Excel 2007 - II (Intermediate)                                            63
MS Word 2007 - II (Intermediate)                                             64
MS Word 2007 (Intro)                                                         64
PC Maintenance                                                               65
PHP & MySQL Introduction: How to Create Web Forms and Capture Information    65
PowerPoint 2007 - Introduction                                               66
PowerPoint 2007: Certification - NEW                                         66
PowerPoint 2007: Introduction (Online) - NEW                                 67
SharePoint 2007 Designer - Introduction                                      67
Social Media as a Marketing Tool-NEW                                         68
Using the MS Office Suite Together as a Whole                                68
Using Word & PowerPoint to Create Eye Catching Marketing Material            69
VBA (Visual Basic for Applications) - Introduction                           69
Video Production (VP1): Intro to Video Camera & Techniques - NEW             70
Video Production (VP2): Intro to Final Cut Pro Editing - NEW                 70
Web Page Creation: Using Cascading Style Sheets Effectively in Web Design    71
Web Page Design with HTML                                                    71
Web Usability and Design: How to Design Usable Websites & Web Applications   72
Websites from the User‘s Perspective                                         72
Welcome to Windows 7                                                         73
Windows 7: Introduction - NEW                                                73
Word 2007 - I (Introduction)                                                 74
Word 2007: Certification - NEW                                               74
Word 2007: Introduction (Online) - NEW                                       75
Writing for the Web                                                          75


                                                Trade Skills
Medical Coding                                                               76
Medical Terminology                                                          76


Instructor Biographies                                                       77
Maps & Directions                                                            86




                                                           6
                                       Registration Information
                                                                Registration Timeline
Agency Registration Deadline .................................................................................................... 08/18/10
Late Registration ......................................................................................................... 08/23/10-08//27/10


Course confirmations / seat reservations available online throughout registration ................ 08/23/10
Training Approval Officers notify staff of seat reservations
     and provide maps & directions to each college ............................................... beginning 08/23/10
Courses begin………………………………………………………………………………… ............... .09/10/10


                                            General Registration & Program Information
Eligibility
       In-Service courses are open to all employees regardless of classification or job title. Individual agencies may
        elect to limit registrations in a way that best suits their organization.
       Where agency requirements allow, employees should be encouraged to attend classes other than those directly
        related to their present position, in order to foster mobility and skill enhancement.

Registration
       Agency seat reservations are submitted by each agency’s Training Approval Officer (TAO) using the automated
        online system. Upon receipt of confirmed seat reservations, TAOs will notify staff and supply maps & driving
        directions as appropriate.
       Staff should direct all questions regarding timelines and procedures to their agency TAO, as each agency has
        unique policies concerning the program. Don’t know who your TAO is? Visit the In-Service website or call
        (860) 244-7614, or inquire in your Human Resources Department.
       In most cases student names are not submitted with seat requests. Each agency must keep track of which
        seats are associated with which staff members or departments, and staff should direct questions concerning
        seat reservation status to their TAO.

Attendance & Refund Policies
       Once seats have been reserved for all courses at the end of the registration period, withdrawals and course
        substitutions are not allowed.
       Agencies “own” reserved seats and are required to pay for reserved seats even if a staff member does not
        attend.
       Before registering, students must be sure to check their schedules carefully and obtain supervisor’s permission
        to attend a course.
       If for any reason the original registrant cannot attend, a substitute from the agency may be sent.
        It is the responsibility of the original registrant and the agency Training Approval Officer (TAO) to identify
        and select the substitute.
       Participants must be careful to attend the correct course section and location as assigned. Additional
        charges will be invoiced to agencies when non-registered staff attend courses.




                                                                                  7
                                        General Registration Information
Course Cancellations and Postponements
      We reserve the right to cancel any course with insufficient enrollment, during the initial registration period.
       Course status will be communicated to Training Approval Officers at the conclusion of the initial registration
       period.
      Inclement weather postponements: Students should check the college website and listen to radio and TV
       stations for individual college closings. When in doubt students should call the college in question. Telephone
       numbers and detailed cancellation information is available in the catalog under the map section. When classes
       are held, students are expected to attend. No refunds or credits will be given for non-attendance.
      When courses must be postponed due to inclement weather or unexpected instructor illness, Training Approval
       Officers will be notified by the college offering the course as soon as the college is aware of the situation. If
       registrants cannot attend the new class date(s), the agency must notify the college right away. If no notice is
       given at least 48 hours prior to the new course date, credit for a future course may not be issued. NOTE:
       Colleges do not have student names or contact information prior to class and cannot contact students
       individually. TAOs are responsible for notifying their employees.

Billing Procedures
      The Community College System Office is responsible for a centralizied system of registrations and billing.
      Invoices to state agencies will be prepared upon completion of the registration process. We ask that all
       Invoices be processed and returned within thirty days. Billing will be based upon the number of seats
       confirmed for each agency.

Prerequisites
      Prerequisites (if any) are included in course descriptions. For computer courses especially, prerequisites are
       very important! The learning of all participants is adversely affected by those who are unable to keep pace at
       the required skill level. We strongly urge you to screen your employees for prerequisite skills!

Textbooks
      In most cases textbooks are not required. When textbooks are required, a note is included in the course
       decription and books will be available at an extra cost at the college bookstore.

Certificate Requirements
      To earn a certificate of completion, 100% participation is required for classes that meet for one day. 80%
       participation is required for more lengthy courses. Each college may set more stringent (100%) attendance
       requirements for multi-session programs when necessary.
      Certificates will be issued at the end of each course. Employees who leave at any point before the instructor
       ends the program will not be given a certificate.
      CEUs are granted for most In-Service courses and are included on the certificate of completion. One CEU
       measures 10 contact hours in class, so a course that includes 30 contact hours will be worth 3.0 CEUs. Contact
       hours are measured in clock hours, and do not include lunch or coffee breaks.
      In order to grant CEUs, each college must collect sufficient student data to enable them to track
       the student on our registration system. The student data can include birthdate and/or social security
       number.
Instructors
    Instructor names and biographies are published in the catalog and online. In the event of an illness, we may
     need to make instructor substitutions when necessary without notification. Currently it is our policy not to
     provide refunds or allow course substitutions if instructor substitutions are made.
Reasonable Accommodations
   For information regarding disability related accommodations or to request a disability related accommodation,
     contact: Jane Williams (Workforce Development Coordinator, Board of Trustees, CT Community College
     System, 61 Woodland Street, Hartford, CT 06105, Tel. (860)244-7614,
     Fax: (860)244-7883, E-mail:jwilliams@commnet.edu) at least four weeks in advance of the course.



                                                            8
                 For Training Approval Officers: How to Submit Agency Registrations

   Sign in online at www.commnet.edu/inservice with the password assigned to you by the in-service coordinator.
    Search the courses that you would like to request seats in and enter the total number of seats for each course.
    Seat totals can be modified by using the “My Requested Seats” link, entering the modified totals and the new
    totals will appear on the TAO Reservation Report link. All seats reserved by an agency at the end of the
    reservation period will be “owned” by that agency.
   Each agency has the option to request more seats than are available in any course. When the agency does so,
    they will have what is called “wait seats”. The colleges will respond to the demand for these seats by opening
    up new course sections if possible. If your agency is interested in moving the “wait seats” into a new section,
    please contact jwilliams@commnet.edu or crotondo@commnet.edu and we will do this.
     Your agency is required to track Introductory, Intermediate and Advanced levels courses with seats that must
      be assigned together.
     An “Individual Application for In-Service Training Programs” is included in the appendices section. If your
      agency has an internal application form, disregard the one provided.
     Double check your TAO Reservation Report prior to the end of the registration period. No
      adjustments will be made because of seat request errors after this date.
     It is not necessary to submit individual applications or summary pages to the in-service coordinator. The only
      form required is the Agency Registration Form.

Questions
  Training Approval Officers should feel free to call or write with questions concerning any aspect of the program.
  Questions should be directed to Jane Williams, jwilliams@commnet.edu or (860) 244-7614. We thank you for
  your time, energy, and commitment to helping your agency’s staff become more knowledgeable and efficient!




      Looking for a customized solution?
         Do you have a large number of staff to be trained? We can arrange a course just for your staff to
         be delivered at your location or on campus. Regular per-seat fees apply. Our colleges can also
         customize courses to suit your specific needs. Contact Jane Williams at jwilliams@commnet.edu
         or (860) 244-7614 for additional information.




                                                          9
                                         Registration Information for Students
     How do I register?
1.     Direct all questions regarding timelines and procedures to your agency Training Approval Officer (TAO). Each
          agency has unique policies concerning deadlines, eligibility, and the registration process.
2.     Approved registrations will be submitted by your TAO to the In-Service Training Program Coordinator. Upon
         receipt of confirmation of seat reservations, TAOs will notify staff and direct you to maps & driving directions.
3.     In most cases student names are not submitted with seat requests. The In-Service Coordinator cannot tell you
          individually if a seat has been reserved for you!
     Attendance & Refund Policies
1.     Before registering students must be sure to check their schedules carefully and obtain supervisor’s permission to
          attend a course.
2.     Once seats have been reserved for all classes, withdrawals and course substitutions are not allowed.
3.     If for any reason you cannot attend, a substitute from the agency may be sent to the course. It is the
           responsibility of the original registrant and the agency Training Approval Officer (TAO) to identify and select
           the substitute. Withdrawals or changes to course schedules are not allowed.
4.     Participants must be careful to attend the correct course section and location as assigned. Additional charges
          will be invoiced to agencies when non-registered staff attend courses.
     Course Postponements
1.     Inclement weather postponements: Check the college website or listen to radio and TV stations for individual
          college closings. When in doubt call the college in question. When classes are held students are expected to
          attend and no refunds or credits will be given for non-attendance.
2.     When courses must be postponed due to inlement weather or unexpected instructor illness, Training Approval
         Officers will be notified by the college offering the course as soon as the college is aware of the situation.
         NOTE: College representatives do not have student names or contact information prior to class and cannot
         contact students individually!
     Prerequisites
3.     Prerequisites (if any) are included in course descriptions. For computer courses especially, these are very
          important! The learning of all participants is adversely affected by those who are unable to keep pace at the
          required skill level.
     Textbooks
4.     In most cases textbooks are not required. When they are, a note is included in the course decription and books
          will be available at an extra cost at the college bookstore.
     Certificate Requirements
           To earn a certificate of completion, 100% participation is required for classes that meet for one day. 80%
            participation is required for more lengthy courses. Each college may set more stringent (100%) attendance
            requirements for multi-session programs when necessary.
           Certificates will be issued at the end of each course. Employees who leave at any point before the
            instructor ends the program will not be given a certificate.
           CEUs are granted for most In-Service courses and are included on the certificate of completion. One CEU
            measures 10 contact hours in class, so a course that includes 30 contact hours will be worth 3.0 CEUs. Contact
            hours are measured in clock hours, and do not include lunch or coffee breaks.
           In order to grant CEUs, each college must collect sufficient student data to track the student on
            our registration system. This information can include birthdate and/or social security number.




                                                               10
         Individual Application for State In-Service Training Programs
A note to Training Approval Officers:
This application is provided for your agency‘s internal use only.



Important notes to Applicants:
 Direct all questions regarding timelines and procedures to your agency Training Approval Officer.

  Each agency has unique policies concerning deadlines, eligibility, and the registration process.
 Be sure to carefully check the dates and times of the courses for which you are applying, for any

  potential conflicts. No seat changes or withdrawals are allowed once seats have been assigned.
 Certificates will be issued at the end of each course. Employees who leave at any point before

  the instructor ends the class will not be given a certificate.
 Maps and driving directions are included at the back of the In-Service catalog and are available

  online: www.commnet.edu/inservice

         Return this application by:
         Return to:


Information about the Applicant:
Name:                                                Title:
Phone:                                               Department:
Address:

Course Information – One Course Per Page
Course Title:
Course Number:                                       Date(s):
Fee:

I meet the prerequisites listed in the course description: _____Yes   _____No _____None Listed


Supervisor’s Approval:
Name:
Title
Signature:                                           Date:


Additional Notes or Information:




                                                      11
               Individual Application Form for fall 2010 Online Courses
Please return this form to Bruce Manning at bmanning@mcc.commnet.edu or fax to 860-512-2801.
If you have questions regarding this form, please contact Bruce by phone at 860-512-2808.

APPLICANT INFORMATION:
First Name:                                           Last Name:
Street Address:                                       Town:                           Zip Code:
Social Security Number:
Birthdate:
Gender:           M    F
Work Telephone:                                Alternative Phone Number:
Agency Name:


COURSE INFORMATION:
Have you attended MCC or another CT Community College? If so, under what last name if not the same as above?
_______________________


                                                                         Have you met the
                                                                       prerequisites listed in
             Course Name             Course#        Course Dates      the course description?

                                                                       Yes   No   None Listed

                                                                       Yes   No   None Listed



IT DIRECTOR/STAFF APPROVAL:
Online courses require that an IT Director Approval must be obtained prior to submitting applications to Training
Approval Officers.

IT Director Name:                                     Telephone Number:

                            Email:                                                 Date




                                                        12
                       Agency Registration Form, Cover Page
                                 Agency Registration Deadline: August 18, 2010

                                        Return the completed cover page to:
                             Jane Williams, State In-Service Training Program Coordinator
                                                jwilliams@commnet.edu
                                      Phone: 860-244-7614 Fax: 860-244-7883


Agency Name:

Mailing Address:


Training Approval Officer (TAO) Name:
TAO Phone:                            TAO Fax:                         E-Mail:
Is this person the primary contact for routine correspondence and updates? _____ YES        _____ NO

Backup Contact Name:
Backup Contact Phone:                                                  E-Mail:
Is this person the primary contact for routine correspondence and updates? _____ YES        _____ NO


Total number of seats confirmed on TAO reservation report: __________________
Total dollar value of seats confirmed on TAO reservation report: ______________

Fiscal Officer Name and Title:

Fiscal Officer Signature*:______________________________________ Date:                ______________

*This form must be signed by an agency official who is authorized by the Office of the State Comptroller to
commit and expend agency appropriated funds. Applications must be final when submitted as billing will be
based on the number of registrants approved / seats reserved. No withdrawals or course substitutions are
allowed. Errors in the number of seats requested are the responsibility of the agency and will not be corrected
after seats have been assigned. See the Registration Information & Forms section for additional information.




                                                         13
Abbreviation   College                           Location

                                              170 Elm Street
AS             Asnuntuck                     Enfield, CT 06082

                                             950 Main Street
CA             Capital                         Hartford CT
                                           North Haven Campus:
                                              88 Bassett Road
GW             Gateway                       North Haven, CT

                                         Great Path, P.O. Box 1046
MA             Manchester                 Manchester, CT 06040

                                          100 Training Hill Road
MX             Middlesex                  Middletown, CT 06457

                                               Park Place
NW             Northwestern CT              Winsted, CT 06098

                                         574 New London Turnpike
TR             Three Rivers           Norwich, Connecticut 06360-6598
                                              Main Campus:
                                          271 Scott Swamp Road
TX             Tunxis                     Farmington, CT 06032
                                              Bristol Campus:
                                           430 North Main Street
                                             Bristol, CT 06010




                                 14
                                      Essential Business Skills
Advancing Your Career in the State System
Working for, and advancing your career in, the State of Connecticut has similarities to employment in the
private sector while certain aspects are quite unique. Because of this, some of the tips that you get from your
friends in ―how to get ahead‖ don‘t always seem to work. Learning Objectives: • The ins and outs of DAS
testing for position advancement • Lateral transfers • The role of Affirmative Action in the hiring process • An
insider‘s view of the operation of a traditional search process • Learning of open positions in State service •
Interviewing skills • Resume writing skills
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31309, 10/14, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Victor Mitchell
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Are You Ready to Retire?
 You‘ve probably spent most of your life focusing on the accumulation of assets for a retirement defined by
certain hobbies, interests, and passions. In retirement, however, you need a strategy to manage your
distributions—providing for the lifestyle you have envisioned, while at the same time, protecting and growing
your assets to meet your longer-term needs. This class will focus on defining and prioritizing your needs and
hobbies, as well as adjusting to a life of different activities and income streams. It will address some of today‘s
retirement realities, including how to manage the double-edged sword of longevity. We will re-visit budgeting
101 and how to integrate your future cost of living into your income plan. We will address the sometimes
impossible seeming task of translating dreams into hard dollar requirements, and how to determine whether or
not your portfolio can provide an income stream to meet those needs. This course will also review the topic of
retirement income planning, which helps create a plan for how to smartly consume your assets over the course
of your retirement. Finally, we will investigate the different types of investment vehicles available to retirees,
including annuities, fixed income, and equities, as well as the pros and cons of each investment vehicle. ALL
PARTICIPANTS SHOULD BRING INFORMATION RELATIVE TO THEIR ASSETS, INVESTMENTS,
RETIREMENT ACCOUNTS (AND/OR PENSION FIGURES), AND HOUSEHOLD EXPENSES FOR USE
IN DEVELOPING INDIVIDUAL WORKSHEET.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31331, 09/15, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis), See Notes
Instructor: Alexandra Miele, Susan Lesser
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700

                                                         15
Assertiveness Training: Getting Your Point Across (Nicely)
This program is designed for all professionals who want to gain skills dealing more cooperatively and
constructively with bosses, co-workers, friends and family members. • Understand the differences between
assertive, aggressive, passive, and passive aggressive behaviors. • Learn how to communicate what‘s on your
mind in a positive, proactive way; that gets results. • Discover the underlying messages you are unknowingly
conveying with your body language, voice, and word choice. • Learn strategies to increase your comfort level
and gain more confidence in your day to day communications. There will be activities and role playing
opportunities to reinforce and support your skills. (The instructor will provide a safe, comfortable environment).
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
AS31305, 09/17, 9:00 AM to 4:00 PM
College, Campus & Room:
AS , Asnuntuck , 128
Instructor: Noreen Reilly
Fee: 85

Building Bridges To Improved Client Communication-NEW
In today‘s global society there are great disparities in the literacy levels of individuals due to an array of
socioeconomic factors. When working with the public, it is important to understand these unique differences
and the strategies to effectively communicate with each person. This course will explore the challenges of
interacting with those with limited written and/or oral English language literacy Learn proven techniques to
identify individuals‘ communication strengths, how to convey empathy, trust, and support, diffuse frustration,
as well as new avenues for imparting information in a variety of formats. Case studies and role plays that
represent social service, healthcare or other public sector settings will be used in the workshop. Learning
Objectives: · Understand the issues faced by individuals with literacy challenges. · Demonstrate techniques to
identify communication strengths and how to convey support. · Practice strategies to communicate information
using multiple approaches.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31432, 12/15, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor:
Fee: 85




                                                       16
Business Writing with Style and Impact
This 1-day course provides the nonprofessional writer with valuable handouts, tools, outline templates and
strategies that speed up the writing process. In a workshop environment, you will focus on how to compose
your key messages so that your audience understands what you need them to do and you get the results you
intend. You will refer to actual sales letters and proposals, project reports, white papers – even e-mail you are
preparing to send to your coworkers – while participating in classroom and small group discussion. You will
discuss what works and what doesn‘t. For example: • Learn how to word bullets so that they are not only
scannable but also effective in prompting action from the reader • Brainstorm ideas and ―front load‖ your
writing process so that you produce documents more quickly • Apply a document structure that makes your
message more easily understood and puts the action items upfront so they are acted upon by the reader. If
possible, students should bring an actual draft of a job-related document they are working on (memo, white
paper, report, etc.; not a resume) to refer to during the workshop. We will also generate documents in class, so if
you aren‘t working on anything currently, don‘t worry. For a limited time following the classroom meeting, the
instructor will be available via e-mail as a resource for course participants.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
MA31346, 10/04, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B144
Instructor: Michael Jordon-Reilly
Fee: 99

Climbing the Public Speaking Mountain: Overcoming Fears and Phobias
Whether oral presentation or luncheon speech, public speaking can strike sheer terror in some of us but there are
proven methods of overpowering the fearful beast within. Learning Objectives: 1. Participants will learn to gain
confidence over what prevents them from becoming effective, dynamic presenters. 2. They will learn it is
sometimes a matter of facing the truth about what frightens us, coming to terms with our phobias, and learning
tried and true techniques of the trade. The way we present ourselves in an interview, a boardroom, a meeting
room, a networking event or even a one-on-one initial meeting is a reflection of our performance and
unfortunately for us sometimes a reflection of our competency in the workplace. When we effectively overcome
our fears of speaking in public (after all, we are only representing ourselves) we essentially put our best foot
forward and gain a personal advantage that is ultimately professionally unique. Great leaders are always great
public communicators.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31320, 09/20, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Lisa Crofton
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700



                                                        17
Conversations, Confidence and Care: A Trio of Exploratory Workshops
Join us for this unique trio of mini-workshops. Enjoy approximately 2 hours engrossed in each topic listed
below, taught by an expert in that field. ***How to Have Difficult Conversations--Productively***
Organizational leaders routinely identify communication as one of the basic competencies everyone should
have, emphasizing that the ability to communicate is valuable for successful job performance and enhancing
organizational productivity. Ironically, it is also the area most commonly identified as needing improvement.
Come laugh and relax while learning proven techniques to assure productive conversations: with your
supervisors, with emotionally charged topics or that you consider to be filled with landmines. ***Take Care of
Yourself and Everything Takes Care of Itself*** This workshop will teach you how mindfulness can help you
to reduce your stress and practice a higher level of self-care. Increase your resilience to stress and feel more
energized. Explore your own personal philosophy of wellness. Set a wellness goal in whichever area you
determine to be most important now. Leave with new skills and attitudes to improve the quality of your
personal and professional life. ***Peak Self-Esteem as Your Sharpest Tool*** Being at your best means
knowing yourself without compromise, being certain of your personal assets, leaving self-doubt at the door,
aligning personal and professional priorities and being comfortable with uncertainty during challenging times.
This mini-course will lay out the steps toward claiming your peak individual confidence level.
Required text: None; Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31341, 10/06, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) ,
Instructor: Lisa Crofton, Susan Lesser, Michelle Marin
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700

CPR/AED Certification
This course is designed to teach CPR, the use of an automated external defibrillator (AED), and relief of foreign
– body airway obstruction to all lay rescuers, particularly those who are expected to respond to emergencies in
the workplace. This course teaches CPR, the use of the AED and relief of foreign body airway obstruction for
adult victims. In addition, this course is also designed to teach the infant and child module from the Heartsaver
CPR course and AED use on children. Certification will be granted upon course completion.
Required text: provided
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
TX31316, 10/20, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Bristol Hospital
Fee: 110
Notes: Class is at: Bristol Hospital EMS & Home Care, 420 N. Main Street, Bristol




                                                       18
Defensive Driving
Is driving adding stress to your life? Take the time to evaluate your driving skills. Implementing changes can
lead to safer and less stressful travel on the roadways. Review skills needed to develop into a knowledgeable,
responsible, and collision-free driver. Reduce your risk on the road through proper management of visibility,
time, and space. Driving defensively includes evaluating potentially hazardous situations, anticipating the
improper movements of others and executing an action plan to correct for other drivers‘ errors. Defensive
driving methods will reacquaint you with the responsibilities you accepted when you first received your driver‘s
license. Learning Objectives • Defensive driving classes will improve driving skills, reiterate driving laws and
rules and make better drivers of people. • Defensive driving skills aim is to reduce the risk of driving by
anticipating dangerous situations, despite adverse conditions or the mistakes of others. This can be achieved
through adherence to a variety of general rules, as well as the understanding of specific driving techniques. •
Defensive driving methods will reacquaint you with the responsibilities you accepted when you received your
driver's license
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31325, 10/15, 9:00 AM to 12:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Kathie Mitchell
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Developing Peak Personal Confidence
Confidence can mean the difference between having the edge or falling over it. Whether it‘s delivering a razor
sharp presentation or gaining the trust of your team confidence is a necessary tool. If you feel your confidence
could use some sharpening this is the workshop for you. Participants in this workshop will: - learn how
confidence affects performance and productivity - identify and inventory personal and professional assets that
strengthen performance - identify areas of past personal success that can be elevated to the next level - learn
which factors negatively affect confidence and develop tools to effectively correspond - learn how confidence
attracts confidence
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
TX31321, 09/29, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Lisa Crofton
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                       19
E.S.P. - Experience, Story, Presentation
Preparing a presentation, don‘t know where to begin? Start with a story. Carol Mon, Corporate Storyteller,
teaches secrets for turning personal experiences into stories that strengthen presentations (from formal to
informal such as networking). Participants learn to find appropriate anecdotes, develop them into stories and tell
them in a compelling way. Participants will develop and deliver an anecdotal story of less than two minutes.
Learning Objectives 1. Participants learn to find stories that demonstrate the important points in their
presentation. 2. Participants learn how to craft the story ensuring it is appropriate and supports the intended goal
3. Participants learn and practice good story telling techniques to improve their overall presentation delivery
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31339, 09/14, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Carol Mon
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Erasing the Negative in Our Work Day
An overall positive attitude has the power to attract great positive circumstance and productivity in the
workplace. Learning to understand the causes of employee negativity is the first step in overcoming the
obstacles that keep a workplace from thriving. If your workplace is a hotbed of negativity this workshop is for
you. Participants in this workshop will learn: Negativity always looms large and dark overhead of any
organization and its workers. And once it takes hold it can be very difficult to shake loose. Whatever its root or
manifestation, admitting the problem and understanding its affects is key. This workshop is must for supervisors
dealing with a negative employee, department or situation. Learn how to get at the source of the negativity and
begin to address the issue, understand how to eradicate negativity from daily situations, to counter affect the
fallout from the negative situation or employee, reset the work environment to a more productive, positive no-
tolerance for negativity policy.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31322, 10/04, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Lisa Crofton
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        20
Ergonomic Issues: Relieving Stiff Joints, Neck and Back Pain Level 1
Using The Feldenkrais® Method participants will practice a powerful way to eliminate stress and pain from the
body. Through slow, easy, deceptively simple, and ingeniously designed movements, that are done on the floor,
the body quickly comes into balance. Due to stress, injury and disability, many of us develop chronically sore,
tight muscles and stiff joints. Eventually we develop protective habitual movements that protect these areas.
Four Feldenkrais® lessons will be practiced to free up the back, neck, and joints, to such an extent that
participants often say that they feel as if they are gliding through the air rather than walking. Bring a light lunch,
a large towel, and 2 small firm pillows. Dress warm and in comfortable clothes like sweats.
Required text: NA
Prerequisite: NA CEUs: 0.6

Course # , Date(s) Time
NW31345, 10/21, 9:00 AM to 3:30 PM
College, Campus & Room:
NW , Northwestern CT CC , GW 128
Instructor: Karen Emerick
Fee: 95
Notes: Bring a light lunch, a large towel, and 2 small firm pillows. Dress warm and in comfortable clothes like
sweats.


Exceptional Customer Service
Customer service is what sets organizations apart and results in customer satisfaction, loyalty and increased
business. Providing this level of superior service every time for customer service or call-center representatives
is not an easy task. One call may be a simple request, the next an upset customer, and the next someone
requesting technical information. In this workshop you will learn how to listen effectively, identify the
customer‘s need and provide a solution, handle difficult calls, and be able to manage your own ―tele-stress‖ so
you can be your best. Learning objectives: Understand the different types of ―callers‖ and how to deal with
them. Develop a game plan – open, identify, act, agree, and close. Learn effective ―go-to‖ language for difficult
calls. Explore methods to convey technical information. Practice listening, tone and intonation techniques.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31412, 11/22, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 301
Instructor: Anita Baxter
Fee: 85




                                                         21
Forty Bare Essentials & Golden Rules for Business Writing
In this course, participants will learn the 40 key principles that make business writing effective. The principles
cover wording, composition, organization, tone, persuasion, and format. Participants will learn a concept; read
an example; and put the concept into immediate practice. The learning objectives are: • Demonstrate the ability
to create business e-mails, letters and other communications that deliver a clear message • Increase writing
efficiency by knowing and applying proven business writing principles • Increase the response rate to
communications through professional presentation
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31326, 09/22, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Chris Amorosino
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700

Government Accounting - Part 1
In this five-week course, students are introduced to accounting for governmental funds. Part I will cover
budgetary accounting, which is required for the General Fund and special revenue funds. This course will also
cover accounting for other funds, such as special revenue, capital projects and debt service. Students will learn
about basic accounting functions such as recording revenue, expenditures, budgets and encumbrances. Students
are also introduced to external financial reporting through the Comprehensive Annual Financial Report
(CAFR). This course is suitable for accounting, auditing and financial professionals in State and municipal
government.
Required text: Essentials of Accounting for Governmental and Not-for-Profit Organizations, 9th edition. This
book will be provided.
Prerequisite: Accounting 1 or equivalent. This should not be your first accounting course. CEUs: 1.5

Course # , Date(s) Time
TX31323, 09/16, 9:00 AM to 12:00 PM | 09/23, 9:00 AM to 12:00 PM | 09/30, 9:00 AM to 12:00 PM | 10/07,
9:00 AM to 12:00 PM | 10/14, 9:00 AM to 12:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Harold Colvocoresses
Fee: 300
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        22
Government Accounting - Part 2
This five-week class is a continuation of Governmental Accounting-Part I. In this class, students will learn
about accounting for proprietary funds, fiduciary funds, fixed assets and long-term debt. Students will continue
learning about preparing the government-wide financial statements (Comprehensive Annual Financial Report)
in accordance with GASB 34. The last two classes will focus on accounting for not-for-profit organizations and
governmental auditing.
Required text: Essentials of Accounting for Governmental and Not-for-Profit Organizations, 9th edition.
Provided only for students of Part I.
Prerequisite: Governmental Accounting-Part I CEUs: 1.5

Course # , Date(s) Time
TX31324, 10/21, 9:00 AM to 12:00 PM | 10/28, 9:00 AM to 12:00 PM | 11/04, 9:00 AM to 12:00 PM | 11/18,
9:00 AM to 12:00 PM | 12/02, 9:00 AM to 12:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) ,
Instructor: Harold Colvocoresses
Fee: 220
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Grammar Review
Strong grammar is at the heart of any style of written communication or verbal conversation -- from the
informal and casual to the crucial and persuasive. Poor grammar can have a steep price as well -- loss of
credibility, loss of an audience's attention, and loss of consideration for grant money or job promotion. It's time
to freshen up your grammar skills. Learning Objectives: 1. vocabulary building 2. sentence structure 3.
punctuation 4. other areas to improve your understanding of and appreciation for great grammar
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31313, 10/22, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Kirstin Ahearn
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        23
How to Manage your Manager- NEW
Let‘s be honest – if you got to pick your boss, you might make a different choice. But in the real world, you
don‘t have much say in the matter. So the more effectively you can manage your boss, the more pleasant your
days are likely to be. In this workshop you will learn: - To identify different types of bosses - Techniques for
dealing with each type - How your attitude impacts your relationship with your boss
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31336, 10/27, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Susan Lesser
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700

Interpersonal Communication
This program is strongly recommended for people at all organizational levels. Interpersonal skills form the basis
of effective business and personal relationships. Participants discover their own behavioral/communication
style, strengths and weaknesses. They also learn how their style contributes to or detracts from achieving their
business or personal goals and enables them to improve performance. In addition, they will develop skills to
identify the styles of others, "bridge" to them and build positive work relationships with them. The skills
acquired in this program are critical for those working in a team or group environment. The foundation of the
program is LIFO® (Life Orientations) Training from Stuart Atkins, Inc. which has been used for more than 35
years by thousands of companies from American Express to Xerox.
Required text: None
Prerequisite: None CEUs: 1.6

Course # , Date(s) Time
TX31312, 10/20, 9:00 AM to 4:00 PM | 10/21, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Larry Lindquist
Fee: 200
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        24
Interpersonal Intelligence and Leadership: The Key to Understanding Others
Why do certain people make excellent politicians, leaders, or clergy? A well-developed interpersonal
intelligence plays a substantial role in such success. An individual‘s personality and her ability to interact well
with others or interpersonal intelligence allows us to affect them by understanding them. Without this vital
factor, we might lose the ability to exist socially and in the workplace lose the important opportunity to
communicate effectively. It is important for leaders to enhance their social abilities for peak leadership
performance. This includes the abilities to interact with others, understand them and interpret their behavior.
Interpersonal intelligence is something we all need to have but it becomes a vital factor for people in
occupations that require interaction with people. Interpersonal Intelligence improves our abilities to
comprehend, analyze and react to a situation and assists us in facilitating a communication wherein conflicts
and debates are reduced, interactions become easy, people seem approachable, hassles minimize and a healthy
and productive environment is inevitable.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31319, 09/15, 9:00 AM to 4:00 PM
College, Campus & Room:
TX, Bristol Campus (Tunxis), See Notes
Instructor: Lisa Crofton
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                         25
Lean Government - It’s not an Oxymoron
Can you really do more with less? Can you make an immediate, positive impact on your work processes and
even, the bottom line? With Lean, Yes you can! Lean concepts have been used by the manufacturing industry
for years as a way to improve efficiencies and to remain competitive. Lean Government takes the same core
principles and applies them to your professional environment while giving you the tools needed to initiate
organizational change regardless of job title. This course can help you weather the challenges brought about by
early retirements and by these turbulent economic times. Course objectives include: (1) Learning how to
examine and improve the efficiency of any of your chosen work processes, and (2) Developing a framework for
continuous improvement. This program uses the CT Department of Labor Lean Government Approach which
focuses on the involvement and empowerment of line staff. The program consists of cross-functional teams
participating in a series of classroom training and group work sessions. These Lean Teams: • Identify internal or
external values and needs • Map out specific processes and procedures • Review and implement team building
skills • Supervise simulation of the Lean technique • Analyze the processes and procedures. Lean Teams
eliminate unnecessary reports, paperwork, approval processes, worker actions, information retrieval, backlog
and confusing or duplicative forms using those practices often employed in manufacturing enterprises.
Required text: None
Prerequisite: None CEUs: 1.2

Course # , Date(s) Time
MA31348, 09/29, 9:00 AM to 4:00 PM | 09/30, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B144
Instructor: Stephen Dombrowski, Sandra Robinson
Fee: 299
Notes: This course meets for 2 sessions.


Managing Change: Going with the Flow and Eliminating Stress
A new job? A new procedure? A new employee to supervise? Whatever the situation, one thing is inevitable:
things will change. This course will help you understand the change process and how to take control! Whether
you want to develop insight on how to ―go with the flow‖ in stressful times or learn pointers on how to help an
employee develop resiliency, this workshop with give you the insight and strategies you need. • Learn the four
major vital in communicating change • Understand how to identify healthy and unhealthy actions to take when
managing change • Learn how to deal with change resisters and handling rumor control • Discover the ten keys
to fostering commitment to change • Develop a personal action plan for the real world
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
AS31334, 11/18, 9:00 AM to 4:00 PM
College, Campus & Room:
AS, Asnuntuck , 128
Instructor: Margaret DeMarino
Fee: 85
Notes: New Course

                                                       26
Managing Disagreement, Conflict & Confrontation
This program takes a positive and effective approach to disagreement, conflict, confrontation, difficult people
and other sources of negativity in the workplace. Participants will explore the causes of opposition, its
emotional and behavioral manifestations and how to prevent or minimize it. This program is also an ideal
introductory program for those who need to develop negotiating skills. At the conclusion of this program you
will be able to: • Define conflict and identify those elements present in every conflict. • Identify the sources and
stages of conflict and disagreement. • Describe how your self-expectations directly influence the conflict in
your life. • Describe the role of relationships in conflict resolution. • Employ confrontation as a productive
technique in resolving conflicts, while minimizing your risk. • List five conflict management styles, identify
your own style and know when to use each style. • Use collaboration and problem solving to achieve gain/gain
outcomes to conflicts. • Recognize ways you can build on your conflict management strengths to become more
effective in managing conflicts. • Accept conflict as inevitable and benefit from it.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
TX31310, 10/19, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Larry Lindquist
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Managing Multiple Priorities When Resources are Scarce and Teams are Lean
Being able to manage multiple priorities efficiently and effectively are critical skills when resources are scarce
and teams are lean. Maximize the hours and productivity of your day while maintaining your attitude and ability
to cope. Regain valuable hours that you lose each day and recapture a sense of accomplishment. Overcome
frustration and increasing challenges by learning to: analyze and assess time patterns; set priorities and delegate;
differentiate between the necessary and the urgent; become results-oriented; set deadlines; handle multiple
deadlines efficiently and effectively; take advantage of dead time; create time by multi-tasking; develop a plan
of action; and eliminate distractions, time-wasters and avoidance behaviors. Learning objectives Upon
completion of this workshop, participants will be able to: 1. Discover time effective techniques to maximize
productivity 2. Explore and develop new ways to implement time-management techniques 3. Become results-
oriented by discovering ways to reutilize and invest time more wisely 4. Create time through multi-tasking 5.
Develop a proactive plan of action to eliminate distractions, time-wasters, and avoidance behaviors
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31315, 10/19, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Anne Peck
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700

                                                         27
Maximizing Your Memory
Discover ways to get your memory in peak condition. Learn how the memory functions inside the brain and the
importance memory plays in everyday life. • Develop strategies for improving and maximizing your brainpower
• Explore ways to enhance your ability to remember: names and faces, where you put things, words, what you
were doing or saying before you were interrupted. Be prepared to give your memory and your mind a workout –
in a fun, relaxed environment.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
AS31306, 12/10, 9:00 AM to 4:00 PM
College, Campus & Room:
AS , Asnuntuck , 128
Instructor: Noreen Reilly
Fee: 85


Never Let Them See You Sweat
This class will introduce mindfulness training techniques to help employees maintain inner stability and stay
calm in the midst of a stress event. Participants will learn how staying in the moment helps one to stop
multitasking and increases productivity. Participants will discover how to respond rather than react to stress and
be part of the solution, not the problem.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31318, 09/30, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Dorothy Martin-Neville
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        28
Office Administrator Certificate
Today‘s Office Administrator is responsible for a wide variety of duties to keep offices running smoothly. You
will learn how to build effective business relationships, exceed customer expectations, maintain records, prepare
business correspondence, manage multiple priorities, apply supervision techniques, and maintain confidentiality
and more. Join experienced and individuals new to the office administrator role in this informative and
interactive training. Learning objectives: Understand the role of an office administrator. Enhance time
management, organization, communication, and supervisory skills. Develop a plan to improve office operations.
Required text: none
Prerequisite: none CEUs: 1.8

Course # , Date(s) Time
CA31404, 11/03, 9:00 AM to 4:00 PM | 11/10, 9:00 AM to 4:00 PM | 11/17, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 301
Instructor: Cheryl Crumbie
Fee: 259


Office Efficiency: Getting Your Office Organized (New)
Learn tips and techniques for getting a handle on the clutter in your work and personal life. Topics will include:
managing paper piles, records retention and management, filing systems, computer management, and time
management. Know the key questions to ask yourself when deciding what to keep and what to toss. Develop
strategies to get more focused, overcome procrastination, and prioritize tasks. Participants will create their own
detailed, personalized action plan and reward system.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
AS31307, 09/24, 9:00 AM to 4:00 PM
College, Campus & Room:
AS , Asnuntuck , 128
Instructor: Noreen Reilly
Fee: 85




                                                        29
Office Professional Certificate - II
Today's secretary is a true administrator, an office leader with skills that help foster teamwork, communication,
and productivity. Today's office pro is really in the know and can organize offices, write effectively, give
presentations, facilitate meetings, and much more. This certificate program will enable you to gain an
entrepreneurial frame of mind that will lead you forward on the path to promotion. Topics covered: • Shortcuts
of Secretaries • Confidence 101 • Talking on Your Feet • Leadership
Required text: N/A
Prerequisite: N/A CEUs: 1.8

Course # , Date(s) Time
MX31427, 10/22, 9:00 AM to 4:00 PM | 10/29, 9:00 AM to 4:00 PM | 11/05, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Margaret DeMarino
Fee: 285


Performance Under Pressure: Managing Stress in the Workplace
Stress is damaging to the well-being of any work environment. This workshop will focus on two essential skills
required to perform well under pressure: Perceiving a situation in an optimal way and using the physiological
boost associated with stress to one's advantage. Participants will learn proven strategies for dealing with time,
anger, people, fatigue and evaluation pressures, and an effective four-step method for optimal energy
management. By recognizing signs and symptoms of stress and practicing and applying learned techniques,
participants will be better able to handle stressed-out associates, develop self-assessment management skills and
habits, and learn how to work well under pressure.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
MA31350, 09/27, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B144
Instructor: Ralph Braithwaite
Fee: 85




                                                       30
Powerful Presentations
Discover the essential elements of developing and delivering an effective presentation. You will learn how to
prepare for your audience, convey your message, effectively use technology, and manage the Q & A session.
There will be opportunities in the workshop to prepare, deliver and receive individual feedback on a
presentation. Learning objectives: Identify the key components of an effective presentation. Understand how to
effectively use technology presentation tools. Prepare and deliver a presentation. Practice techniques, gain the
audience‘s attention, manage the Q & A, and convey confidence.
Required text: none
Prerequisite: none CEUs: 1.2

Course # , Date(s) Time
CA31403, 11/23, 9:00 AM to 4:00 PM | 11/30, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford ,
Instructor: Anita Baxter
Fee: 170


Professional Communication Certificate
Professional Communication Certificate Exceptional communication skills are a requirement in today‘s highly
competitive workplace. Knowing how to effectively communicate in a clear, concise, and persuasive manner
with customers, peers, and managers will set you apart in your organization. Learn techniques to communicate
when working in a team, reporting to senior management, making a presentation, or participating in a meeting.
Learning Objectives: · Understand the psychology of communication. · Learn how to deal with verbal and non-
verbal actions. · Explain the role of personality in communication. · Demonstrate techniques to effectively
communicate with customers, peers, and managers. · Explore ways to demonstrate confidence when making a
presentation, in a conversation, or in a meeting.
Required text: none
Prerequisite: none CEUs: 1.8

Course # , Date(s) Time
CA31414, 12/09, 9:00 AM to 4:00 PM | 12/16, 9:00 AM to 4:00 PM | 12/23, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 301
Instructor: Anita Baxter
Fee: 285




                                                       31
Proven Problem Solving Skills: Maximizing Productivity
Learn strategies for improving productivity in your agency. Use analytical and critical thinking skills; as well as
innovative tools to enhance production, work flow, processes, and procedures. Learn how to anticipate
problems and handle them before they become a crisis. Understand how to develop less tangible facets of the
work environment like morale, stress, team spirit and cooperation. We will use group discussion, case studies,
individual exercises, instructor led presentations, and workplace re-enactments to solve your real life, job-
related situations.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
MA31351, 11/05, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B144
Instructor: Noreen Reilly
Fee: 85


R.A.D. Rape/Aggression Defense
Do you want to increase awareness of your surroundings? Do you want to learn basic self defense skills? Do
you want to improve your self confidence? If your answer to any of these questions is YES, this program is for
you! Rape Aggression Defense known as R.A.D. is a system specifically designed for women who are willing
to consider defense as a viable option in situations where their life/safety is in jeopardy. Rape aggression
defense means defense against abduction. The R.A.D. system offers a basic education of confrontation
principles and personal defense. It ranges from awareness, risk reduction and avoidance to basic physical
defense and is the largest women‘s self-defense network in the United States. This course is taught by certified
instructors from the State of Connecticut Department of Public Health. R.A.D. is a 12 hour class .The program
ends with a simulated assault where participants have the opportunity to utilize their newly acquired skills in a
safe training environment. It provides women with the knowledge to make an educated decision about
resistance, because ―you are your best defense.‖ The course is taught by certified R.A.D. instructors and
provides each participant with a workbook/reference manual. We ask that you wear comfortable clothing and
supportive sneakers on both days.
Required text: none
Prerequisite: none CEUs: 1.2

Course # , Date(s) Time
CA31415, 10/26, 9:00 AM to 4:00 PM | 10/27, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 314
Instructor: Amy Schwarzkopf
Fee: 170




                                                        32
Regaining Your Mental Edge (New)
Discover ways to increase your memory, enhance your concentration and feel more alert. Understand how
sleep, physical exercise, relaxation and food play a part in your brain's ability to function. Learn 1-5 minute
"mental cross-training" exercises to improve brain functioning. Discover games and exercises to stimulate your
brain's memory ability. Optimize your brain functioning using: creativity, physical activity, mini-breaks, spatial
exercises, language, art, and other mental aerobics to stretch your mind.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
AS31308, 10/22, 9:00 AM to 4:00 PM
College, Campus & Room:
AS , Asnuntuck , 128
Instructor: Noreen Reilly
Fee: 85


Spanish For The Workplace
The U.S. Spanish-speaking population is continuing to grow at a rapid pace. This workshop is designed to
provide you with the basic knowledge of Spanish words and phrases to understand and communicate with
customers in business, health care or social service settings. Learn how to ask questions and gather information,
give directions, schedule appointments, and more. You will also develop an understanding of the culture and
customs that can impact communication. Learning objectives: Learn commonly used words and phrases.
Practice asking questions, giving directions, and holding a conversation. Understand the importance of culture
and customs. Develop a workplace guide.
Required text: none
Prerequisite: none CEUs: 1.8

Course # , Date(s) Time
CA31420, 12/06, 12/13, 12/20 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 905 Main St, Hartford , 318
Instructor: Jennifer Carra
Fee: 285




                                                        33
Spanish for the Workplace - I & II
The object of this course is to introduce participants to basic phrases used to communicate with Spanish
speaking employees, clients and co-workers. Personalized questions, basic Spanish grammar exercises, role-
playing, and reality-based activities will provide you with opportunities to practice basic Spanish. Topics to be
covered: • Introduction to Spanish sounds and the alphabet • Greetings and farewells • Asking for information
and other polite requests • Numbers, dates, days of the week and months of the year • Time • Useful verbs &
key phrases in the present tense • ―ir + a+ infinitive‖ to express the idea of future action • ―acabar + de +
infinitive‖ to express completed action • How to use a computer translator and some of the pitfalls of using one
• Cross-cultural communication including do‘s and taboos.
Required text: None
Prerequisite: None CEUs: 1.2

Course # , Date(s) Time
MA31354, 10/06, 1:00 PM to 4:00 PM | 10/13, 1:00 PM to 4:00 PM | 10/20, 1:00 PM to 4:00 PM | 10/27, 1:00
PM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B144
Instructor: Linda Burk, Ph.D.
Fee: 169
Notes: This course meets for 4 sessions.


Strategic Communication
Discover the power to be gained when words are used well and what can happen when they are used
ineffectively. This course is designed to help you produce documents that ask and answer questions, provide
information other people need, and communicate your opinions, or to persuade, instruct, and update. Learning
objectives: Understand the impact of words. Explain different types of correspondence. Demonstrate writing
techniques to persuade, instruct, and update.
Required text: none
Prerequisite: none CEUs: 1.2

Course # , Date(s) Time
CA31395, 11/08, 9:00 AM to 4:00 PM | 11/15, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 613
Instructor: Yasmin Shenoy
Fee: 170




                                                       34
Support your Boss! Communicating and Managing Up!
Formerly known as ―Managing Up‖ You may have a great relationship with your boss already (or not), but this
workshop will show you how to incorporate insights, as well as communication and management skills to
increase productivity and work flow. This workshop takes a look at ―Managing Up‖ and reveals communication
and management techniques and tips for interacting with your boss and even your boss‘s boss. It provides
practical pointers for adjusting communication formats to take into account preferences, personality, and
processing styles. You will gain insight on how to constructively give and take feedback, communicate in
stressful situations, and much more. • Fine tune your work practices to ―synch‖ with your boss‘s management
style • Determine effective communications approaches for people with visual, auditory, and kinesthetic
information processing styles. • Report progress and promote new ideas in the most effective ways. • Develop
strategies for prioritizing conflicting demands from multiple bosses. • Understanding the dynamics of
miscommunication.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
AS31335, 09/16, 9:00 AM to 4:00 PM
College, Campus & Room:
AS , Asnuntuck , 128
Instructor: Margaret DeMarino
Fee: 85
Notes: Formerly Known as: Managing Up


Take Charge of Your Health and Increase your Productivity
This all day training will empower you to take charge of your health with positive self-care strategies designed
to increase productivity and avoid burnout. Topics to be addressed include communication, eating, sleep,
physical activity and stress management. Learning Objectives: Participants will discover how moving more will
improve one's fitness level, energy, and attitude. Participants will discover non-diet tools for transforming their
relationship with food. Participants will discover how mindfulness techniques can help improve focus, improve
productivity, and ability to sleep more soundly.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31317, 11/04, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Michelle Marin
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        35
The Empowered Communicator: Being a voice of reason in challenging times
Challenging times call for mature communicators who are socially intelligent and effective in expressing and
advancing their ideas, needs and wants. Participants in this session will: • Learn techniques to stop and assess
themselves and the situation before responding • Recognize, evaluate and construct communication scripts
using language that contributes to positive outcomes • Learn how to incorporate communication strategies and
techniques including ―active listening‖ that will aid in diffusing conflict and confusion in stressful situations
Required text: Handout Included
Prerequisite: N/A CEUs: 0.6

Course # , Date(s) Time
TR31303, 10/08, 9:00 AM to 4:00 PM
College, Campus & Room:
TR , Three River CC , B120
Instructor: Louise Summa
Fee: 85


Thinking on Your Feet: Developing the Power to Persuade Others to Get What You Need in Lean Times
Have you ever been tongue-tied or at a loss for words? Have you wished that you replied differently to
something that caught you off-guard? Make even the most challenging situations winning ones. Learn to get
what you need and want by mastering powerful persuasive techniques. Expand your sphere of influence and
open up channels of communication by getting your ideas heard and implemented. Create win-win interactions
by learning the art of: what, when and how to say it; communicating clearly and confidently; gaining
compliance and consensus; responding versus reacting; developing the tools of persuasion; creating rapport;
recognizing and canceling objections; and making effective proposals rather than demands. Learning objectives
Upon completion of this workshop, participants will be able to: 1. Identify, assess, and utilize effective
persuasion techniques 2. Express ideas with increased confidence and clarity 3. Listen and respond more
effectively 4. Gain compliance and develop consensus solutions 5. Create and execute an action plan to get
ideas heard and implemented
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31314, 09/13, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Anne Peck
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        36
Time Out: Powerful Time Management
Many people have difficulty achieving peak performance because there never seems to be enough time to get
everything done. They need to take a Time Out and get control of their time and their lives. This program is
based on the expertise of time management guru, Alan Lakein. Participants will learn how to plan, organize,
prioritize and manage their time for greater productivity and less stress. They will analyze how they currently
spend their time, determine what their time wasters are and develop a new approach for efficient use of their
time. This program eliminates the need to purchase a costly "time management & planning system" that
requires you to carry a planning calendar with you everywhere you go. At the conclusion of this program you
will be able to: • Measure how effective you are at using your time, currently. • Identify the Myths of Time that
limit your effectiveness. • Analyze your present use of time. • Identify your personal time thieves and
techniques to catch them. • Employ six easy ideas for overcoming your poor time habits. • Set short and long
term time objectives. • Develop a plan with strategies to improve your use of time on a continuing basis.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
TX31311, 11/03, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Larry Lindquist
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Winning Grant Writing Skills: The Basics
This workshop is intended for individuals with no or limited grant writing experience. Topics covered will
include: grant terminology; the difference between grant writing and fundraising; determinants of project
fundability, sources of grant funding; efficient grant research; effective proposal development; cultivating
potential grant funders; understanding the difference between goals, objectives, and outcomes; and the basic
components of grant proposals. This two-day workshop will culminate with an exercise in which participants
construct a grant proposal to be submitted to a private foundation. The workshop is applicable for individuals
employed in either the public or private sector.
Required text: None
Prerequisite: None CEUs: 1.2

Course # , Date(s) Time
TX31329, 10/08, 9:00 AM to 4:00 PM | 10/15, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Lisa Marie Bigelow
Fee: 170
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                       37
Win-Win Negotiations
Effective negotiators do their homework. They spend time studying the people they will be negotiating with and
how to best communicate with them so that the results are positive for both sides. Gain the tools to identify, use,
and readily adapt to various negotiating styles in order to achieve win/win results. Learning objectives:
Understand different types of negotiations – customers, co-workers, suppliers, and others. Identify techniques to
achieve organizational objectives while meeting negotiating partners‘ needs. Practice techniques to reduce
stress when dealing with people with differing points of view.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31410, 10/26, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Dawn Homer-Bouthiette
Fee: 90


Writing Skills & Strategies Certificate
Develop the skills to write clear and concise documents for results. Techniques to eliminate writer‘s block and
how to improve grammar, punctuation, proofreading, and editing skills will be covered. Lecture, hands-on
writing practice, and on-line exercises will be used to produce professional high quality business letters, e-
mails, and other documents. Learning objectives: Learn the ―short is better theory‖ and five-step writing
process. Demonstrate editing and proofreading techniques. Eliminate grammar and punctuation dilemmas.
Required text: none
Prerequisite: none CEUs: 1.8

Course # , Date(s) Time
CA31413, 10/15, 9:00 AM to 4:00 PM | 10/22, 9:00 AM to 4:00 PM | 10/29, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 616
Instructor: Anita Baxter
Fee: 295




                                                        38
                                   Developing Leadership Skills
Accounting I
In this hands-on course, you will learn basic concepts and practices of an accountant's role in providing
managers with information to assist in their planning, control and decision-making activities. You will also go
through the steps in the accounting cycle, including building reports in QuickBooks, Excel, and PowerPoint.
You will be able to use a "real world" general ledger, spreadsheet, and presentation software. In addition, you
will learn how to do charts (graphs) and vertical and horizontal analysis in Excel. Students will be provided
Excel files to work on through e-mail during class as needed.
Required text: Included in course fee.
Prerequisite: Basic Windows, keyboard and mouse skills; familiarity with Excel. CEUs: 3

Course # , Date(s) Time
MA31356, 10/01, 9:00 AM to 4:00 PM | 10/08, 9:00 AM to 4:00 PM | 10/15, 9:00 AM to 4:00 PM | 10/22, 9:00
AM to 4:00 PM | 10/29, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: John Kelly
Fee: 295
Notes: This course meets for 5 sessions.


Covey: Rethinking Stress
Stress is here to stay-the good stress, the bad stress. It's all part of your daily life whether you like it or not. The
point is what are you willing to do about it? How do you manage it and not let it take control of your life. How
do you find the balance that you need to perform well on the job and elsewhere. This workshop includes a
detailed self assessment and strategies to deal with stress on and off the job. A must for State employees in
these times where we must deliver more with less. CEU: 0.6
Required text: Required Text: Franklin Covey Materials are included and text from Henry Marsh "The
Breakthrough Factor" TEXT provided
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
GW31367, 09/07, 9:00 AM to 4:00 PM | 09/14, 9:00 AM to 4:00 PM | 09/21, 9:00 AM to 4:00 PM
College, Campus & Room:
GW , North Haven , 227
Instructor: John Vincze
Fee: 199
Notes: This is a three session course




                                                           39
Essentials of Project Management
Project management is an industry-wide, recognized discipline. It has become a key ingredient to insuring
successful, on-time and on-budget projects. You should attend this course if you have or will lead a project in
the future, or if you will be actively participating in a project. You will learn how to determine the scope,
characteristics and success of a well-defined project; how to gather and document requirements; leadership
essentials; what a work breakdown session is all about; and how to schedule, estimate and handle project
closure.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
MA31347, 09/28, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B144
Instructor: John Lombardo
Fee: 100


Franklin Covey's 4 Disciplines (4Ds)
Effective teams and organizations are great at execution. They focus their efforts carefully on their ―wildly
important goals‖ – those few goals that matter more than anything else. The 4 Disciplines of Execution
workshop provides four clear disciplines that ensure focus and execution on the organization‘s top priorities.
When the workshop is deployed at every level within an organization, performance of individuals, teams and
the organization increases. Leaders and team members are clear on the organization‘s top priorities and share a
framework of accountability to achieve the goals. When attending as an individual: • Get clear about what you
should work on for maximum impact on your team‘s top goals • Become a more valued employee by focusing
your work on what matters most to the organization • Learn how to use a tool to help you focus on key goals
and stay on track to achieve them • Bring back new and better ideas to your workgroup and tools to help them
execute with excellence CEU: 0.6
Required text: All participant Materials are provided
Prerequisite: Recommended but not required 7 Habits (any session) CEUs: 2.4

Course # , Date(s) Time
GW31369, 10/05, 9:00 AM to 4:00 PM | 10/07, 9:00 AM to 4:00 PM | 10/21, 9:00 AM to 4:00 PM | 10/26, 9:00
AM to 4:00 PM
College, Campus & Room:
GW , North Haven , 227
Instructor: John A. Vincze
Fee: 199
Notes: This is a four session training program




                                                       40
Fundamentals of Strategic Leadership
Success starts at the top and leaders need to model the behavior they expect from their employees. Leaders need
to set the vision and mission with goals employees can embrace. Learn how to communicate, motivate, and
manage people to achieve personal and professional success while dealing with difficult business situations.
Role plays and case studies will be used to provide opportunities to practice how to transform your
organization‘s culture to lead to positive change. Learning objectives: Understand the roles and responsibilities
of a leader. Establish trust and credibility. Demonstrate effective motivation, coaching, and management
techniques.
Required text: none
Prerequisite: none CEUs: 1.2

Course # , Date(s) Time
CA31397, 10/13, 9:00 AM to 4:00 PM | 10/20, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Ralph Braithwaite
Fee: 170


Getting Organized for Maximum Time Management
People seeking time management techniques are generally looking for something else. It's analogous to the
story of the man looking for a drill: He didn‘t really want a drill; he wanted a hole. Like the drill, time
management techniques are a means to an end. But before you can decide how to improve your time
management, you‘ll first need to identify what your goals are and what barriers stand between you and your
goal. In this course you will learn to the only way to effectively improve your time management is if you can
prioritize, and you can prioritize only after you have a plan in place. You will learn to develop a workable plan.
Once you have a workable plan, time management is what allows you to stick to that plan. It allows you to
make decisions throughout each day based on your priorities. Time management according to a plan allows you
to more effectively avoid distractions, over-committing, and procrastination.
Required text: N/A
Prerequisite: N/A CEUs: 0.7

Course # , Date(s) Time
MX31355, 11/01, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Lisa Crofton
Fee: 85




                                                        41
Knowledge Management
Succession planning is the first step in preparing for the departure of boomers from the workforce. The
workforce is aging and with this comes retirements and the potential loss of valuable knowledge and
experience. Knowledge is an organization‘s most valuable resource and those organizations that recognize this
are the most successful. In this workshop learn how to plan and implement a strategy to capture and transfer the
knowledge of experienced workers. Learning objectives: Learn what is Knowledge Management or KM.
Understand explicit and tacit knowledge. Identify techniques to effectively transfer knowledge while
maintaining respect and loyalty.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31400, 11/10, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Ralph Braithwaite
Fee: 85


Meetings That Matter
Do you sometimes feel that you are holding or attending meetings just to have meetings? Once the meeting is
over do you have that ‗scratch your head feeling‘ and a certainty that you‘ve just wasted another hour of your
day? Holding effective meetings that people don‘t mind attending, come to on time, willingly, participate in and
encourage others to attend is the goal. This workshop will help attendees create solid purpose and alignment to
meetings, cultivate attunement by connecting people to what you value, set an ―action/involvement
environment‖ that keeps people focused and engaged, to foster discussion rather than reporting and finally to
create reason, interest and desire to attend future meetings. This course aims to eliminate the ―death by
meetings‖ mentality.
Required text: N/A
Prerequisite: N/A CEUs: 0.7

Course # , Date(s) Time
MX31353, 10/25, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Lisa Crofton
Fee: 85




                                                       42
Middle Management Skills Certificate
This program is aimed at individuals who are experienced managers, people who are managing the work of
people in supervisory roles, or who have an interest in moving up to a higher level managerial position. ―I‘ve
been supervising for awhile, so I don‘t need to learn more.‖ Is this what you think? Just because you have some
experience doesn‘t mean you are the best that you can be. This program will help you develop some skills that
will make you an even better manager. Participants completing at least four of the five modules will receive a
Middle Management Skills Program certificate. MODULE 1 – COMMUNICATING EFFECTIVELY and
MAKING EFFECTIVE PRESENTATIONS. (Communicating Effectively) - Communication may be the most
important skill that anyone in a management or supervisory role can develop. Becoming a better communicator
will usually result in more effective results. This portion of the module will cover a model of communication,
listening skills, non-verbal communication, feedback, and handling criticism. By the end of this session you
will: • Identify a communication model • Describe the difference between active and passive listening • Define
the components of effective feedback • Describe the positive and negative aspects of non-verbal behavior •
Discuss the appropriate ways of handling criticism. (Making Effective Presentations) - At some point in time, in
virtually every manager‘s career, a presentation is required. In this segment of the model the focus will be on
the skills needed to get up in front of a group and make an effective presentation. In addition, there will be
materials on how to use presentation tools such as PowerPoint more effectively. By the end of this session you
will: • Understand the parts of an effective presentation • Learn about gestures, eye contact, and other skills
needed to be effective • Know what makes up a good presentation slide. You will also have an opportunity to
develop an action plan and a follow-up system. MODULE 2 – LEADERSHIP and COACHING. (Leadership) -
Leadership is often the missing ingredient in a more effective work group or team. Leadership skills can be
learned. This section of the module will focus on the various aspects of leadership, characteristics of effective
leaders, and identifying leadership potential. By the end of this session you will: • Assess your leadership
potential • Learn about leadership styles • Define situation leadership components • Identify some leadership
traits. (Coaching) - Are you getting the most from each of your employees? If not, then coaching may be an
answer. Coaching can be defined as a technique or skill used by managers and supervisors to provide guidance
and direction to employees. Virtually everyone has had a coach at some point in his or her life. Coaching is not
an innate skill that we possess but rather a learned skill that can be developed. It is a process that requires
continuous involvement and action by the manager or supervisor. This section of the module will focus on the
skills you need to be an effective coach and the steps necessary to have a productive coaching session. By the
end of this session you will: • Define what is meant by the term ―coaching‖ • Examine the various aspects of
coaching function • Understand the value and importance of coaching • Practice a coaching session and receive
feedback on your skills. You will also have an opportunity to develop an action plan and a follow-up system.
MODULE 3 – MOTIVATION and ETHICS. (Motivation) - Can you motivate others? How do you get people
to do what you need done? These questions and more will be addressed in this segment of Module 3. There will
be a brief overview of some motivation theories, ways to improve morale, and methods for increasing
performance levels. By the end of this session you will: • Define motivation • Discuss some of the key
motivation theories • Understand the difference between high morale and high motivation • Identify ways to
improve staff morale. (Ethics in Management) - In this day and age when Sarbanes-Oxley is everywhere, when
budgets are so thin, when challenges are so great, your ethical compass may need to be examined. Most people
want to do what is right and ethical. But it is not always easy. Ethical issues exist in every work environment, so
this module will be of great assistance in knowing how to handle them. The focus of this module is on ethical
issues that managers and employees face on a daily basis. You will learn some practical applications of ethical
concepts, explore numerous ethical quandaries, find answers to a variety of ethical questions, and develop tools
to assist you in dealing with those not-so-easy choices. By the end of this session you will: • Define business
ethics • Understand the similarities between legal and ethical issues • Be able to explain the differences between
―ethical‖ and ―moral‖ when it pertains to dilemmas • Examine several ethical issues and cases • Learn how to be
a more ethical leader and instill a sense of ethical behavior in your employees. At the end of this module you


                                                        43
will also have an opportunity to develop an action plan and a follow-up system. MODULE 4 – TEAM
BUILDING. In virtually every organization, teams are used to accomplish a wide variety of tasks and projects.
Teams are here today and will continue to be a main part of the way an organization does business tomorrow.
How effective a team is depends on a variety of factors including the team composition and the team leaders. In
this module you will have an opportunity to learn about the characteristics of effective teams, examine the
strengths and shortcomings of your own team, learn about the various roles and functions that team members
play in the organization, and gain some insights in methods for making your team perform at higher levels. By
the end of this session you will: • Identify the characteristics of effective teams • Determine the types of
qualities that a good team member possesses • Examine the strengths and shortcomings of your own work team
• Explore the various roles and functions team members play • Identify methods for improving team
performance. At the end of this module you will also have an opportunity to develop an action plan and a
follow-up system. MODULE 5 – MANAGING A DIVERSE WORKFORCE and DEALING WITH
DIFFICULT PEOPLE. (Managing a Diverse Workforce) - Today‘s workforce is changing. Not only are the
traditional topics of diversity an issue, but the generational differences also play a major role in the performance
of organizations. This section of the module explores the diverse nature of the workforce including gender, race,
age, and sexual orientation. By the end of this session you will: • Define what is meant by the term ―diversity‖ •
Understand the similarities and differences that people have • Explore various cultural differences that exist •
Learn how to more effectively manage the different generations in the workforce. (Dealing with Difficult
People) - Are you one of the fortunate managers or supervisors who have a team of nothing but shining stars? If
you are, then that‘s terrific, but if you are like most, you have some employees and/or customers who are
somewhat difficult. Do you want to learn methods for helping you work with these people? If the answer is yes,
then this program is for you. We will define the types of difficult people and learn a model to create a better
working environment for all of your employees, improve working relationships, minimize conflicts, and build
bridges between management, staff and customers. You will have an opportunity to develop an action plan and
a follow-up system. By the end of this session you will: • Identify the degrees of difficult employees •
Implement an intervention model • Understand the discipline process • Learn how to manage difficult people.
At the end of this module you will also have an opportunity to develop an action plan and a follow-up system.
Required text: None
Prerequisite: None CEUs: 3

Course # , Date(s) Time
MA31349, 10/18, 9:00 AM to 4:00 PM | 10/25, 9:00 AM to 4:00 PM | 11/01, 9:00 AM to 4:00 PM | 11/08, 9:00
AM to 4:00 PM | 11/15, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B144
Instructor: Ralph Braithwaite
Fee: 375
Notes: This course meets for 5 sessions.




                                                        44
Professional Certificate Program: Human Relations (NEW)
Human relations is the art and science of building effective workplace relationships. It is also about developing
and fostering interpersonal job oriented skills. Whether you‘re a human resources professional, a manager, a
supervisor—or simply someone interested in increasing workplace efficiency—this course will help you
achieve personal and professional growth. This primer in human relationships will give you both a historical
perspective, as well as an everyday working guide to fostering better human relations. You‘ll learn the ten
commandments of human relations, as well as insight into everything from stress management, to business
ethics to workplace motivation. You will learn: • The ten commandments of human relations • The parts self-
concept, self-esteem, self-awareness, and self-disclosure play in human relations • Key practices for motivating
employees • The role human relations plays in groups • Ways to foster emotional control and creativity in the
workplace
Required text: N/A
Prerequisite: N/A CEUs: 1.8

Course # , Date(s) Time
MX31425, 09/13, 9:00 AM to 4:00 PM | 09/20, 9:00 AM to 4:00 PM | 09/27, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Margaret DeMarino
Fee: 285


Professional Certificate Program: Marketing your Department or Service
Maintaining good public relations and getting the word out there about your organization, department, or
service is critical when facing the perfect storm of challenges: limited resources, market saturation, and, in some
cases, shortened attention spans of those we serve. Led by a professional journalist and marketing specialist,
this course will give you practical pointers and creative ideas on how to spread the news about what you do.
Whether you‘re networking, dealing with the media, or leading workshops to promote your services (product),
you will leave this program recharged with a workable game plan for achieving your goals. You will learn: •
Effective, non-pushy ways to network • Ways to deal with the media • Concrete, inexpensive ways to promote
your service • The secrets of writing effective press releases • Sure-fire ways to expand your market footprint
Required text: N/A
Prerequisite: N/A CEUs: 1.8

Course # , Date(s) Time
MX31426, 10/21, 9:00 AM to 4:00 PM | 10/28, 9:00 AM to 4:00 PM | 11/04, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Margaret DeMarino
Fee: 285




                                                        45
Professional Certificate Program: Speakers, Trainers, and Office Professionals (NEW)
If you ever find yourself in the position where you have to ―say a few words,‖ this workshop is for you. It is
particularly for you if you have ever experienced the following: mind-goes-blank syndrome, butterflies-in-the-
stomach ailment, or now-I-think-of-what-to-say-after-its-over condition. RX: a practical, tip-filled certificate
program designed to broaden your creativity, delivery, and speaking skills. Whether you‘re providing
information in a one-on-one setting, presenting at a meeting, providing a training workshop, or speaking in front
of an audience, this workshop will reveal the secrets of an experienced pro who has given thousands of
presentations for nonprofits, Fortune 500s, banks, and many other organizations. Warning: there are side
effects—increased confidence and an ability to think-on-your feet! You will learn: • Mindful practices to
prepare yourself and control your nervousness • Techniques for developing ―talking points‖ and structuring,
research, and writing a presentation • Tips on developing PowerPoint presentations, including incorporating
video clips • A system for incorporating anecdotes and humor • Valuable delivery techniques, such as having a
―home base‖
Required text: N/A
Prerequisite: N/A CEUs: 1.8

Course # , Date(s) Time
MX31424, 09/10, 9:00 AM to 4:00 PM | 09/17, 9:00 AM to 4:00 PM | 09/24, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Margaret DeMarino
Fee: 285


Resilience in Turbulent Times
The media reports that the economy is improving but you haven‘t seen it yet and you are still being asked to do
more with less. The key is resilience. Discover effective tools and techniques to manage today‘s workforce
when they are feeling overworked and underappreciated. Learn how to motivate in tough economic times, build
teams, create recognition strategies on a shoestring, provide effective feedback, and more. Learning objectives:
Identify work environment challenges and the importance of resilience. Explore techniques to keep people
motivated and morale high. Develop an action plan maintain optimism and work performance.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31402, 12/17, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Ralph Braithwaite
Fee: 85




                                                       46
So, You are a new Supervisor
This "nuts-and-bolts" workshop is crammed with dozens of "field tested" practices to put you on the path to
supervisory success. You'll get proven, practical techniques and strategies that will really make a difference in
dealing with the transition to supervisor. You'll learn how to make the switch from 'buddy to boss' and how to
take steps to gain instant success. You'll learn 15 business basics that will help you to develop essential
communication and management skills, as well as provide you with the insight you need to tack your new role
with comfort and bravado. You will learn how to: • Incorporate five crucial things to say right away • Handle
the situation if your authority is questioned • Effectively handle ―office pests‖ • Run effective meetings •
Delegate work assignments effectively
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
AS31333, 12/02, 9:00 AM to 4:00 PM
College, Campus & Room:
AS , Asnuntuck , 128
Instructor: Margaret DeMarino
Fee: 85


Stephen Covey 7 Habits
This recently revised format provides a life changing workshop in 4 sessions. No Company or Agency can
succeed until individuals within it succeed. No Group can achieve its highest objectives until its people achieve
theirs. That is what the Seven Habits Workshop is about – making people effective so that they can, in turn,
make their Agencies Effective. The Principles taught in the Seven Habits of Highly Effective People are
brought to life in this powerful workshop. For over 15 years, it has helped to transform thousands of
organizations all over the world by strengthening the people that they depend upon. This Course is taught by a
Covey-Certified Instructor. Required text: Participants receive all texts and materials including a planner and
audio CD version as well as a DVD to play back and review important concepts.
Required text: Participants receive all texts and materials including a planner and audio CD version as well as a
DVD to play back and review important concepts.
Prerequisite: None CEUs: 2.4

Course # , Date(s) Time
GW31368, 09/09, 9:00 AM to 4:00 PM | 09/16, 9:00 AM to 4:00 PM | 09/23, 9:00 AM to 4:00 PM | 09/30, 9:00
AM to 4:00 PM
College, Campus & Room:
GW , North Haven , 227
Instructor: John Vincze
Fee: 319
Notes: This is a four session program




                                                        47
Stepping Up To Manager Certificate
 This workshop is the continuation of the popular Stepping Up to Supervisory Certificate. Supervisors need to
continuously enhance their skills to meet the needs of the changing workforce and prepare for increasing
responsibilities and career advancement. Explore how to make your team stronger, coach employees to
improve their performance, techniques to supervise a diverse workforce, and address ethics issues. Project
management and strategic planning techniques and progressive discipline tools will also be discussed. Learning
objectives: Understand how to manage and empower a team. Learn how to conduct a coaching session for
improved performance. Define ethics and apply tools to deal with ethical dilemmas. Construct a project plan.
Explore the steps for proper progressive discipline.
Required text: none
Prerequisite: none CEUs: 3

Course # , Date(s) Time
CA31398, 11/22, 9:00 AM to 4:00 PM | 11/29, 9:00 AM to 4:00 PM | 12/06, 9:00 AM to 4:00 PM | 12/13, 9:00
AM to 4:00 PM | 12/20, 9:00 AM to 4:00 PM | 12/27, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Ralph Braithwaite
Fee: 449


Stepping Up To Supervisor Certificate
One day you were being supervised and today you are now supervising the people who were your peers. More
and more people are finding themselves in this situation due to the loss of individuals as a result of early
retirements. Do not fear because this course will prepare you to take on some of the most challenging aspects of
being a supervisor. In this workshop you will learn how to develop effective working relationships,
communicate more effectively, resolve problems, and more. You will develop an action plan and a follow-up
system to ensure your success! Learning objectives: Understand the roles and responsibilities of a supervisor.
Learn strategies to manage for increased effectiveness. Discuss techniques for supervising peers and managing
change. Practice motivation and coaching techniques. Explore the diverse workforce. Prepare an action plan.
Required text: none
Prerequisite: none CEUs: 3.6

Course # , Date(s) Time
CA31396, 10/08, 9:00 AM to 4:00 PM | 10/15, 9:00 AM to 4:00 PM | 10/22, 9:00 AM to 4:00 PM | 10/29, 9:00
AM to 4:00 PM | 11/05, 9:00 AM to 4:00 PM | 11/19, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Ralph Braithwaite, Vicki Gallon-Clark
Fee: 449




                                                       48
Succession Planning
Although workers are choosing to remain in the workforce longer for personal or financial reasons there are still
many who are opting for early retirements resulting in significant changes to organizations. Succession planning
will prepare your organization to survive and ensure that replacements have been prepared to fill key vacancies.
Learn how to identify and analyze critical positions and determine the training and skills development needed to
prepare individuals to fill key positions. Learning objectives: Understand the manager‘s role in succession
planning. Identify key positions. Create a plan to train individuals to fill vacancies.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31399, 11/03, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Ralph Braithwaite
Fee: 85


Super Strategies for New Supervisors
Seek to know yourself and then others…old wisdom for changing times. As a new supervisor, you will need to
assess your own thinking and interface skills so that you know how they impact those with whom you work,
regardless of age, gender, ethnicity, or culture. Likewise, being able to assess the preferred thinking and
behavioral styles of each of the people on your team will enable you to support and sustain them as they work
with others.
Required text: Handout Included
Prerequisite: N/A CEUs: 0.6

Course # , Date(s) Time
TR31304, 11/22, 9:00 AM to 4:00 PM
College, Campus & Room:
TR , Three Rivers CC , B120
Instructor: Kathleen O'Beirne
Fee: 85




                                                       49
The Challenging Employee
You have heard the old saying that ―no two people are alike‖ well this is even more evident in the workplace. In
the ideal world managers and supervisors would like nothing more that to have every employee be productive
and have a positive attitude. However, the reality is that this is not the case and sometimes there are those
individuals who are more challenging to manage. Learn the types of difficult behaviors, techniques to improve
working relationships and create a more positive working environment, and how to minimize conflicts for
improved performance. Learning objectives: Understand the behaviors of challenging employees. Identify
techniques to communicate with and manage challenging employees. Explore performance management
opportunities.
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31401, 12/10, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 303
Instructor: Ralph Braithwaite
Fee: 85


The Intelligence of Leadership
Interpersonal intelligence is a vital skill for managing supervisors/managers and improves a leader‘s ability to
comprehend, analyze and react ultimately improving effective communication. Different ages and gender often
contribute to misconceptions and misunderstandings that result in breakdowns in communication, teamwork
and productivity. Effective supervisors/managers must learn how to define clear and attainable objectives,
analyze staffing structures for maximum effectiveness, and determine where to focus energy to reach those
goals. This course outlines the intelligence for effective leadership through effective communication techniques,
interpersonal skill, and solid supervisory know-how.
Required text: N/A
Prerequisite: N/A CEUs: 0.7

Course # , Date(s) Time
MX31352, 10/18, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Lisa Crofton
Fee: 85




                                                       50
The Upward Mobility & Supervisory Skills Toolkit (NEW)
Do you want to move ahead in your career? Whether you‘re a supervisor, want to become one, or just want to
learn new skills, this workshop will position you as a valued team player in your department. You will develop
expertise that will be critical to your career success—tips, techniques, and practices that you can immediately
bring back to the workplace! This course is filled with practical pointers that will help you do everything from
manage know-it-alls on the job to bringing out your personal best. It will provide you with procedural how-to's
for everything from taking minutes to developing interviewing skills for the hiring process. You‘ll leave with a
toolkit of insights, tips, and practices, including key communication practices for getting along with co-workers,
bosses, and those you supervise. You will learn how to: • Avoid the 30 top supervisory missteps • Adopt 7 key
steps to get respect and the top 15 best practices of supervisors • Adopt stellar supervisory strategies from
corporations such as Disney • Use four key practices when providing feedback to employees • Deal with stress,
frustration, and burnout in the workplace • Deal with ―real life‖ tricky supervisory situations.
Required text: N/A
Prerequisite: N/A CEUs: 1.8

Course # , Date(s) Time
MX31423, 10/01, 9:00 AM to 4:00 PM | 10/08, 9:00 AM to 4:00 PM | 10/15, 9:00 AM to 4:00 PM
College, Campus & Room:
MX , Middletown , TBA
Instructor: Margaret DeMarino
Fee: 285




                                                       51
                                    Technology Advancement
Access 2007 - I (Introduction)
Learn basic database concepts, create tables, set data entry rules, and create queries, forms and reports. Students
are eligible to receive free Access 2007 software.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31357, 10/07, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Margaret Gordon
Fee: 90


Access 2007: Certification - NEW!
LET US HELP YOU PREPARE for the Microsoft Office Application exam 77-605 for Access 2007 MCAS
certification. This internationally recognized certification can help you in today's competitive job market by
broadening your employment opportunities, displaying your advanced skills, and increasing your earning
potential. For employers, the certification program provides skill-verification tools that not only help assess a
person's skills but also their ability to quickly complete on-the-job tasks. • FOR YOUR CONVENIENCE, MCC
has established an Office 2007 testing center at its location in Manchester, Connecticut. After you have taken
this course, we can schedule the exam for you. The exam and a retake of the exam are included in the cost of
the course. You can get additional details about the exam from your instructor. • SOME OF THE SKILLS
TAUGHT in this certification course are: overview of basic concepts, learn all the techniques involved with
tables, queries, forms and reports, split databases, find and replace data, attach documents to and detach from
records, import data, sort and filter data, create and modify charts, export data, save database objects as other
file types, define and print table relationships, manage and maintain databases, perform routine database
operations. Students are eligible to receive free Access 2007 software.
Required text: None
Prerequisite: Introduction to Access 2007 or consent of instructor. CEUs: 1.8

Course # , Date(s) Time
MA31384, 10/14, 9:00 AM to 4:00 PM | 10/21, 9:00 AM to 4:00 PM | 11/04, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Margaret Gordon
Fee: 350
Notes: This course meets for 3 sessions. Does not meet 10/28.




                                                        52
Access 2007: Introduction (Online) - NEW!
Learn basic database concepts, create tables, set data entry rules, and create queries, forms and reports. Students
are eligible to receive free Access 2007 software. This course will be delivered completely online using WebCT
Blackboard. Technical Requirement for Online Courses: Students will need access to a high speed Internet
connection, a compatible web browser and a word processor. Students must have an active e-mail account and
be familiar with sending and receiving e-mail. State employees should complete an Individual Application
Form for Fall 2010 Online Courses available from bmanning@mcc.commnet.edu. For information about
logging into online courses and using MCC‘s course management system, go to:
www.mcc.commnet.edu/students/resources/distance StudentVista.php. Your instructor
mgordon@mcc.commnet.edu, can also answer questions regarding the online training computer requirements.
Required text: Instructor provides online training materials.
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31389, 10/04 through 11/14 12:01 AM to 11:59 PM
College, Campus & Room:
MA , Online
Instructor: Margaret Gordon
Fee: 90
Notes: This course runs six weeks online and begins 10/04 and ends 11/014.


Adobe Acrobat: Basics
Learn the basic operations of Adobe Acrobat, which allows users to reliably create, combine, and control Adobe
PDF documents for easy, secure distribution, collaboration, and data collection. You will learn the tools in the
Acrobat work area and apply them to create Adobe PDF files from a variety of sources such as Microsoft
Office, e-mail or web pages while maintaining all the original formatting and fonts in newly created PDF files.
Acrobat PDF editing techniques also will be discussed.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills; word processing experience recommended.
CEUs: 0.6

Course # , Date(s) Time
MA31358, 10/05, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Margaret Gordon
Fee: 90




                                                        53
Adobe Acrobat: Forms
Easily create electronic forms in Adobe Acrobat without assistance from a designer. Make your electronic
forms look just like existing paper forms, but better, by creating interactive forms with text fields, check boxes,
drop-down menus and user input. Track your forms, and see when they've been completed. Export form
information to a spreadsheet.
Required text: None
Prerequisite: Adobe Acrobat Basics or consent of instructor or computer coordinator. CEUs: 0.6

Course # , Date(s) Time
MA31359, 10/12, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Margaret Gordon
Fee: 90


Adobe Acrobat: Portfolio Toolbox - NEW!
This course expands on what you learned in the Basics and Forms courses with crucial business skills for
creating and keeping your Portfolio documents more secure while distributing them to a greater audience. Learn
how to utilize Acrobat 9 to its full potential with digital signatures and other security features. Save time with
batch processing of files, make PDF compliance checks with Preflight, add multimedia and more.
Required text: None
Prerequisite: Adobe Acrobat Basics and Adobe Acrobat Forms. CEUs: 0.6

Course # , Date(s) Time
MA31370, 10/19, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Margaret Gordon
Fee: 90




                                                        54
Adobe Dreamweaver: In-Depth
This two day course is for people new to Dreamweaver CS4 and teaches students how to create and support a
website. Day one will cover how to use the Dreamweaver CS4 interface, the meaning of HTML codes/tags,
creating a website, creating and modifying web pages, linking web pages using text and graphic links, table
layouts and uploading files. Day two delves into Cascading Style Sheets and its coding rules, XHTML
standards, how to create and modify a template to speed site maintenance, the use of layers for layouts and
much more! The fundamental skills learned in this class enable you to use other website applications such as
Microsoft Expression Web 3 and other web designer applications. This course was formerly known as
Dreamweaver Introduction & Dreamweaver Intermediate.
Required text: None
Prerequisite: Basic Windows, keyboard, mouse and Internet skills. CEUs: 1.2

Course # , Date(s) Time
MA31371, 09/14, 9:00 AM to 4:00 PM | 09/21, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Margaret Gordon
Fee: 180
Notes: This course meets for 2 sessions.


Adobe Flash - Introduction
If you‘re new to Flash, this fun, hands-on course will teach you how easy it is to create and modify animations
in Flash. If you‘ve used older versions of Flash, this course will impress you with how much the interface has
changed and demonstrates the new and improved tools. Discover how the automatic key frames and motion
paths have simplified movie making. Become a master of 3D rotations on any axis as easy as moving your
mouse. Learn the power of the motion editor and other tools that will quickly make you into a Flash
professional! Questions from users of previous versions of Flash are welcome and will be addressed as time
allows.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills; some web or graphics experience required. CEUs:
0.6

Course # , Date(s) Time
MA31360, 11/17, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Margaret Gordon
Fee: 90




                                                       55
Adobe Photoshop: In-Depth (PC) - NEW!
This course will help students understand how to use the most powerful image editing software available,
Adobe Photoshop. Upon completion, students will be able to improve their photographs immensely through the
use of Photoshop‘s tone, color, and retouching capabilities. Students will learn how to create accurate
selections, which can be modified with Photoshop‘s tools. Students will explore layers, using color and
transparency, and adjusting images to improve their quality/suitability for their intended publication. Other
topics include advanced image editing, design, web and print skills using layering, compositing, color
management, type controls, drawing and web prep techniques. Through demonstration and hands-on exercises
taught by an Adobe Certified Expert and professional photographer, students will soon be able to create exciting
and amazing images using some of this program‘s limitless capabilities.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 1.2

Course # , Date(s) Time
MA31372, 11/02, 9:00 AM to 4:00 PM | 11/09, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Jeff Shaffer
Fee: 180
Notes: This course meets for 2 sessions.


Database - Introduction
In this technology-driven environment, database knowledge is essential. This course will introduce you to the
fundamental concepts of database systems and acquaint you with the use of current relational database systems.
You‘ll learn about data models, data independence, data abstraction, the advantage of database systems, data
storage and query processing, and database system architecture and design. Students are eligible to receive free
Access 2007 software.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31361, 10/01, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Marc Cohen
Fee: 90




                                                       56
Demystifying the Workings of the Digital Camera for the Workplace!
Not confident in the use of your digital SLR camera, and need to use it effectively in your workplace. Then this
course is for you! We‘ll demystify the digital photography world for you. Learning objectives: In this class
you‘ll learn the important features of your camera & lenses, menu settings, f/stops & shutter speeds, flash,
tripods, etc. This is an informal, beginner friendly class, but very thorough, so come prepared for a full day of
hands on learning
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31332, 11/18, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Career Center , See Notes
Instructor: Eric Dreeke
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Excel 2007 - I (Introduction)
Learn the exciting new features of Excel 2007: how to enter and edit data, use formulas, work with graphics,
save workbooks, copy data and formulas, use functions, format worksheets, print, and create charts.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31363, 10/06, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Charles Schwartz
Fee: 90




                                                       57
Excel 2007: Certification - NEW!
LET US HELP YOU PREPARE for the Microsoft Office Application exam 77-602 for Excel 2007 MCAS
certification. This internationally recognized certification can help you in today's competitive job market by
broadening your employment opportunities, displaying your advanced skills, and increasing your earning
potential. For employers, the certification program provides skill-verification tools that not only help assess a
person's skills but also their ability to quickly complete on-the-job tasks. • FOR YOUR CONVENIENCE, MCC
has established an Office 2007 testing center at its location in Manchester, Connecticut. After you have taken
this course, we can schedule the exam for you. The exam and a retake of the exam are included in the cost of
the course. You can get additional details about the exam from your instructor. • SOME OF THE SKILLS
TAUGHT in this certification course are: review of basic concepts, creating and modifying data and formulas,
summarize data by using formulas and subtotals, ensuring data integrity, data look up, use of conditional logic,
presenting data visually using charts and illustrations application of conditional formatting, sort and filter, data-
protect and share workbooks, preparation of workbooks for distribution, setting print options, and securing data.
• INSTRUCTOR EMPHASIZES building skills to prepare students for workforce success by using a strategy
that provides authentic business scenarios, immediate introduction of hands-on practice in each lesson, and
highlights skills that apply to the workplace and the exam.
Required text: None
Prerequisite: Introduction to Excel 2007 or consent of instructor. CEUs: 1.8

Course # , Date(s) Time
MA31385, 10/13, 9:00 AM to 4:00 PM | 10/20, 9:00 AM to 4:00 PM | 10/27, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Charles Schwartz
Fee: 350
Notes: This course meets for 3 sessions.


Excel 2007: Data and Functions
Be sure that you are tapping the full power of Excel with the features examined in this workshop. This
comprehensive unit on data handling utilities includes data filtering, data forms, sorting, business formulas and
functions, subtotals, auditing, and simple macro creation to make this a course no frequent-user should go
without. Special topics include functions using IF and Vertical Lookup in formulas, understanding financial
functions and connecting 3D formulas from multiple worksheets.
Required text: None
Prerequisite: Excel Introduction. CEUs: 0.6

Course # , Date(s) Time
MA31362, 11/03, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Charles Schwartz
Fee: 90




                                                         58
Excel 2007: Introduction (Online) - NEW!
Learn the exciting new features of Excel 2007: how to enter and edit data, use formulas, work with graphics,
save workbooks, copy data and formulas, use functions, format worksheets, print, and create charts. This course
will be delivered completely online using WebCT Blackboard. Technical Requirement for Online Courses:
Students will need access to a high speed Internet connection, a compatible web browser and a word processor.
Students must have an active e-mail account and be familiar with sending and receiving e-mail. State employees
should complete an Individual Application Form for Fall 2010 Online Courses available from
bmanning@mcc.commnet.edu. For information about logging into online courses and using MCC‘s course
management system, go to: www.mcc.commnet.edu/students/resources/distance StudentVista.php. Your
instructor cschwartz@mcc.commnet.edu, can also answer questions regarding the online training computer
requirements.
Required text: Instructor provides online training materials.
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31390, 10/04 through 11/14 12:01 AM to 11:59 PM
College, Campus & Room:
MA , Online
Instructor: Charles Schwartz
Fee: 90
Notes: This course runs six weeks online and begins 10/04 and ends 11/14.


Excel Formulas & Functions
This formulas and functions view of Microsoft Excel will prepare you to create and work proficiently with
Excel‘s mathematical options. We'll cover formula vs. function, mathematical operators, order of operations,
relative and absolute cell references, functions and their arguments, dates in calculations, conditional formulas
and statistical functions.
Required text: None
Prerequisite: Basic skills in Excel 2007 CEUs: 0.6

Course # , Date(s) Time
TX31342, 09/10, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Jan Gyurko
Fee: 90
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        59
Expression: Introduction to Web Page Creation
Create a HTML/XHTML based website quickly and easily with Microsoft‘s Expression Web 3. This hands-on
class teaches you the skills needed to create web pages. Student will learn to create and modify hyperlinks using
both text and graphics. Additional topics include: the use of graphics in web pages, modifying HTML code,
using tools on Expression‘s panels for quick editing and the publishing of web pages. A basic understanding of
the internet is all you need to take this course and anyone who is interested in creating their own website will
learn the basics involved in supporting their site. In addition, the fundamentals learned in this class will help
you with other website editors. Students are eligible to receive free Microsoft Expression Web 3 software.
Required text: None
Prerequisite: Basic Windows, keyboard, mouse and Internet skills. CEUs: 0.6

Course # , Date(s) Time
MA31373, 12/03, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Margaret Gordon
Fee: 90


Fine-tuning Windows + File & Folder Management
Isn't it easier to work when all the tools you need are right at hand? Same is true with your computer. Learn to
customize windows to work for you! Put what you want in your Start Menu the way you want it. Then, get a
better understanding of files and where they go by creating documents using several programs. Practice
renaming, moving organizing and finding files in the Documents folder as well as copying files to and from an
outside source such as a server or flash drive. This course is a must to make your office work easier and less
complex
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31328, 09/17, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Jan Gyurko
Fee: 90
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                       60
Introduction To Dashboard-NEW
The worth of data depends upon the ability to access it, analyze it, interpret it, and communicate it. When you
can make vital information accessible to the people who need it to make decisions, in a way that is easily and
correctly communicated, you become a valuable asset. Excel Dashboards allow you to make dynamic reports as
quickly and efficiently as possible. Learning objectives: Create/utilize basic Dashboard features and templates
Implement additional options for streamlining popular procedures
Required text: none
Prerequisite: Windows experience CEUs: 0.6

Course # , Date(s) Time
CA31421, 12/22, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 604
Instructor: Frank Wood
Fee: 90


Microsoft Silverlight - Introduction - NEW!
This course introduces Microsoft's Silverlight web application framework. It is geared toward students who
have some programming experience. In this course the students will build a web application using a
combination of Microsoft's Visual Studio and Expression Blend. Included is laying out a page in extensible
application markup language (XAML), implementation of some common Silverlight controls with data binding,
and application of a storyboard to build an animation. Students are eligible to receive free Visual Studio
software.
Required text: Included in course fee.
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31388, 11/12, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Steven Moore
Fee: 135




                                                      61
Microsoft SQL Server 2008 - Introduction
If you want to increase your knowledge of cutting-edge computer languages, this class is for you. Students will
receive an introductory tutorial of the structured query language (SQL) using Microsoft SQL Server 2008.
Microsoft SQL allows users to access data in relational database management systems, such as Oracle, Sybase,
Informix, Access, and others. This class will describe how to use Microsoft SQL and give examples. Students
are eligible to receive free Microsoft SQL Server 2008 software.
Required text: None
Prerequisite: Database Introduction course or familiarity with databases. CEUs: 0.6

Course # , Date(s) Time
MA31364, 10/08, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Marc Cohen
Fee: 90


MS Access 2007- I (Introduction)
Explore the basic operation of the MS Access database application and understand the advantages of using
relational databases. Learn how to design and create databases, tables, and relationships, create and maintain
records, locate records, and generate reports. Learning objectives: Examine basic database concepts and the
Access 2007 environment. Build a database with related tables. Manage data in a table. Query a database using
different methods. Design and generate forms and reports.
Required text: none
Prerequisite: Windows experience. CEUs: 0.6

Course # , Date(s) Time
CA31418, 12/14, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 604
Instructor: Diane Lucas
Fee: 90




                                                      62
MS Access 2007 II (Intermediate)
Enhance your database design and management skills in this workshop. Learn how to maintain data integrity,
handle complex queries, create forms and reports, and share data between Access 2007 and other applications.
Learning objectives: Modify and design field properties of a table. Retrieve data from tables using joins. Create
flexible queries to display specified records. Customize forms and reports. Share data across applications.
Required text: none
Prerequisite: MS Access 2007 Introduction or equivalent experience. CEUs: 0.6

Course # , Date(s) Time
CA31406, 12/21, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 604
Instructor: Gerry Pollak
Fee: 90


MS Excel 2007 - I (Introduction)
Develop the basic skills required to create and use a spreadsheet with MS Excel 2007. Learn how to update
existing data, run reports, calculate, chart, sort, and filter data. Learning objectives: Create a basic worksheet.
Perform calculations. Modify and print a worksheet. Manage large workbooks.
Required text: none
Prerequisite: Windows experience. CEUs: 0.6

Course # , Date(s) Time
CA31409, 11/23, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 604
Instructor: Debbie Lamont
Fee: 90

MS Excel 2007 - II (Intermediate)
Now having mastered the basics of MS Excel 2007, expand your skills to streamline repetitive tasks and display
spreadsheet data in more visually effective ways. Learn how to enhance your spreadsheets with templates,
charts, graphics, and formulas. Learning objectives: Calculate with advanced formulas. Organize worksheet and
table data. Analyze data using PivotTables and PivotCharts Insert graphic objects and customize workbooks.
Required text: none
Prerequisite: MS Excel 2007 Introduction or equivalent experience. CEUs: 0.6

Course # , Date(s) Time
CA31419, 12/07, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 905 Main St, Hartford , 604
Instructor: Diane Lucas
Fee: 90



                                                         63
MS Word 2007 - II (Intermediate)
Expand your MS Word 2007 skills to create complex documents and build personalized efficiency tools. Learn
how to use mail merge and create macros to automate tasks. Learning objectives: Manage lists. Customize
tables, charts, and formatting with styles and themes. Create and modify pictures and graphics. Insert content
using Quick Parts. Use templates and macros. Perform mail merges.
Required text: none
Prerequisite: MS Word 2007 Introduction or equivalent experience. CEUs: 0.6

Course # , Date(s) Time
CA31408, 11/16, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 604
Instructor: Debbie Lamont
Fee: 90


MS Word 2007 (Intro)
Learn how to create, edit, and enhance standard business documents. You will learn to apply basic page,
paragraph, and character formatting, use spelling check, add tables and graphics, and page setup. Learning
objectives: Create a basic document. Edit documents by locating and modifying text. Format text and
paragraphs. Add tables and graphic elements. Control a document‘s page setup and overall appearance. Use
proofing features.
Required text: none
Prerequisite: Windows experience. CEUs: 0.6

Course # , Date(s) Time
CA31407, 11/09, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 604
Instructor: Debbie Lamont
Fee: 90




                                                      64
PC Maintenance
Why pay for expensive upgrades when you can learn how to do them yourself? The first day of this
indispensable course covers hardware issues; from the motherboard to the operating system. Practice RAM,
expansion cards and peripheral device installations in a hands-on workshop with real parts. Learn how to
configure drivers and troubleshoot your Windows operating system. On the second day of the course, students
will focus on the operating system. Learn how to reformat a hard drive, partition a hard drive and load
Windows. Participants will discover how to add new peripherals including printers and scanners. Learn how to
download and install driver updates from the manufacturer‘s website. Additional topics include: troubleshooting
basics, research errors online, hardware trends, buying a new PC (pre-built vs. custom), standards for monitors,
hard drive sizes, ports, optical drives. Best practices regarding viruses, spyware, surge protectors and backups.
This class is for the beginner through intermediate PC user. Students are eligible to receive free Windows 7
software. This course was formerly known as Be Your Own PC Tech I & Be Your Own PC Tech II.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 1.2

Course # , Date(s) Time
MA31374, 09/17, 9:00 AM to 4:00 PM | 09/24, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Jacqueline Spector
Fee: 180
Notes: This course meets for 2 sessions.


PHP & MySQL Introduction: How to Create Web Forms and Capture Information
PHP & MySQL are popular, open-source technologies that are ideal for quickly developing database-driven
Web applications. This intensive, hands-on course introduces the participants to the basics of PHP, explains
how to set up and work with a MySQL database, and then demonstrates interactions between PHP and the
database. Learn programming and database development techniques, build MySQL database driven Web
applications with PHP, and apply your learning to sample projects.
Required text: Included in course fee.
Prerequisite: Basic Windows, keyboard and mouse skills; knowledge of basic database concepts is
recommended. Programming and HTML experience highly recommended. CEUs: 1.8

Course # , Date(s) Time
MA31365, 10/15, 9:00 AM to 4:00 PM | 10/22, 9:00 AM to 4:00 PM | 10/29, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Steven Moore
Fee: 330
Notes: This course meets for 3 sessions.




                                                       65
PowerPoint 2007 - Introduction
PowerPoint 2007 is notable for its new, user-friendly ribbon interface and powerful new features. Students will
learn how to create new presentations, create new slides, enter and format text, create and change presentation
elements, arrange slides, insert graphics, and run slideshows. Students will also learn about the extensive
printing features of the program when they create their slideshows.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills; word processing experience recommended. CEUs:
0.6

Course # , Date(s) Time
MA31366, 11/01, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Diana Lemcoff
Fee: 90


PowerPoint 2007: Certification - NEW!
LET US HELP YOU PREPARE for the Microsoft Office Application exam 77-603 for PowerPoint 2007
MCAS certification. This internationally recognized certification can help you in today's competitive job market
by broadening your employment opportunities, displaying your advanced skills, and increasing your earning
potential. For employers, the certification program provides skill-verification tools that not only help assess a
person's skills but also their ability to quickly complete on-the-job tasks. • FOR YOUR CONVENIENCE, MCC
has established an Office 2007 testing center at its location in Manchester, Connecticut. After you have taken
this course, we can schedule the exam for you. The exam and a retake of the exam are included in the cost of
the course. You can get additional details about the exam from your instructor. • SOME OF THE SKILLS
TAUGHT in this certification course are: create and modify SmartArt diagrams, customize slide masters, add
elements to slide masters, add and link existing content to presentations, apply, customize, modify, and remove
animations, insert illustrations and shapes, insert and modify charts, insert and modify tables, secure, share and
protect presentations, prepare printed materials and prepare for and rehearse presentation delivery.
Required text: None
Prerequisite: Introduction to PowerPoint 2007 or consent of the instructor. CEUs: 1.2

Course # , Date(s) Time
MA31386, 11/08, 9:00 AM to 4:00 PM | 11/15, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Diana Lemcoff
Fee: 250
Notes: This course meets for 2 sessions.




                                                       66
PowerPoint 2007: Introduction (Online) - NEW!
PowerPoint 2007 is notable for its new, user-friendly ribbon interface and powerful new features. Students will
learn how to enter and format text, and add bullets, numbers, audio, clip art and video to their presentations.
Students will also learn how to create slide transitions and slide animation and about the extensive printing
features of the program when they create their slideshows. This course will be delivered completely online
using WebCT Blackboard. Technical Requirement for Online Courses: Students will need access to a high
speed Internet connection, a compatible web browser and a word processor. Students must have an active e-mail
account and be familiar with sending and receiving e-mail. State employees should complete an Individual
Application Form for Fall 2010 Online Courses available from bmanning@mcc.commnet.edu. For information
about logging into online courses and using MCC‘s course management system, go to:
www.mcc.commnet.edu/students/resources/distance StudentVista.php. Your instructor
dlemcoff@mcc.commnet.edu, can also answer questions regarding the online training computer requirements.
Required text: Instructor provides online training materials.
Prerequisite: Basic Windows, keyboard and mouse skills; word processing experience recommended.
CEUs: 0.6

Course # , Date(s) Time
MA31391, 10/04 through 11/14 12:01 AM to 11:59 PM
College, Campus & Room:
MA , Online
Instructor: Diana Lemcoff
Fee: 90
Notes: This course runs six weeks online and begins 10/04 and ends 11/14.


SharePoint 2007 Designer - Introduction
SharePoint Designer 2007 allows you to share your Office 2007 documents, collaborate with others on your
team, and track a document‘s changes using either the Designer interface or a web browser, all without writing
any code! Use the prebuilt site templates and .ASPX pages to quickly design collaboration sites and learn how
to modify them to best fit your needs. Learn what a Master page is used for, why content regions are used, how
to reset pages back to site definitions and how other Office applications interface with Designer. We will
explore the use of powerful tools such as Web Parts, Web Part Zones and XML connections. Students are
eligible for free SharePoint 2007 software.
Required text: None
Prerequisite: Working knowledge of website creation and Microsoft Office 2007. CEUs: 0.6

Course # , Date(s) Time
MA31375, 12/01, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Margaret Gordon
Fee: 90




                                                      67
Social Media as a Marketing Tool-NEW
In today‘s ever-evolving business world, it‘s more important than ever to find your customers where they
frequent. Facebook, YouTube, Twitter and MySpace are just a few of the more popular social media outlets that
allow you to do just that for little or no cost. This workshop will not only help you determine which social media
your target audience is utilizing, but the most effective ways to convey your message and brand to them.
Learning objectives: Understand basic components of most popular social media Upload photos, video and other
media
Required text: none
Prerequisite: none CEUs: 0.6

Course # , Date(s) Time
CA31422, 12/21, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 905 Main St, Hartford , 604
Instructor: Robert Parzych
Fee: 90


Using the MS Office Suite Together as a Whole
This is for the person fairly skilled in one or more of the Microsoft Office programs. It‘s designed to increase
skill level, efficiency and effectiveness in Work, Excel, PowerPoint and Access by learning to integrate the
programs. To use Microsoft products to their fullest and most powerful, they should be used interactively. In
this course you will learn the following: - Feeding a Mail Merge with data from Excel and Access - Linking
Excel spreadsheets to Word and PowerPoint - Building Macros in Word that will interact with Excel
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31327, 10/22, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Jan Gyurko
Fee: 90
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        68
Using Word & PowerPoint to Create Eye Catching Marketing Material
People use word processing programs for far more than just creating text-based documents! This class will
show you innovative ways to create professional quality flyers to launch a campaign, announce an event, draw
attention to ideas, achievements and progress with Microsoft Word and PowerPoint. Learning Objectives: 1.
Easy from the Start: Create effective flyers using own design or a professionally polished template. Move things
around on a free-form canvas until you see the layout you envisioned - a beautifully designed, professional-
quality document made in minutes. 2. Powerful Graphic Tools: Discover sophisticated yet easy to use graphic
tools to add images, tables, and 3D charts, resize and rotate photos, apply reflections and shadows, add picture
frames, and remove backgrounds from images with a simple point and click. 3. Streamlined Word Processing:
Because every word counts you‘ll learn to fine tune flyers by controlling the text: how it looks, how it flows,
and how it wraps around images.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31330, 10/13, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Laura Higgins
Fee: 90
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700



VBA (Visual Basic for Applications) - Introduction
Everyday tasks in Office applications such as Word, Excel, Access and PowerPoint can be performed easily
using macros with Visual Basic for Applications (VBA). Learn how to use VBA to automate activities such as
deleting duplicate data, printing multiple documents or reports, simplifying the user input process and
transferring data from one application to another. This class will be taught in a hands-on format, giving students
the opportunity to practice what they are learning as the course progresses. Students are eligible to receive free
Visual Studio 2008 software.
Required text: None
Prerequisite: Windows, keyboard and mouse skills; basic knowledge of Microsoft Office applications.
CEUs: 1.8

Course # , Date(s) Time
MA31379, 11/02, 9:00 AM to 4:00 PM | 11/09, 9:00 AM to 4:00 PM | 11/16, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Dorothy Weiner
Fee: 290
Notes: This course meets for 3 sessions.




                                                        69
Video Production (VP1): Intro to Video Camera & Techniques - NEW!
This comprehensive course in basic video cameras, technology, standards and controls for video production is
for individuals, businesses and governmental agencies who want to become technically proficient and creatively
adept with digital video cameras. Through lectures, demonstrations, field exercises, and critiques, this class
covers the introduction to digital cinematography, video technology and the creative use of the video camera.
The class sets up interviews, covers scenes, works with continuity, and shoots B-roll footage. Image quality,
composition, camera moves and basic visual storytelling techniques are explored.
Required text: None
Prerequisite: None CEUs: 1.2

Course # , Date(s) Time
MA31377, 10/01, 9:00 AM to 4:00 PM | 10/08, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B115
Instructor: Andrew Gernhard
Fee: 225
Notes: This course meets for 2 sessions. LRC B115 (TV Studio)


Video Production (VP2): Intro to Final Cut Pro Editing - NEW!
Students will be introduced to video editing using Final Cut Pro software. This hands-on course introduces
students to the basic interface of Final Cut Pro. Students learn to perform basic editing functions while being
familiarized with the user interface. Topics include basic setup, adjusting and customizing preferences and
settings, capturing video and audio, editing and trimming techniques, audio editing, titles, finishing, and final
output. This class is designed for individuals, businesses and governmental agencies looking to edit professional
quality video using Final Cut Pro and for those who prefer interactive instruction.
Required text: None
Prerequisite: Basic Mac, keyboard and mouse skills. CEUs: 1.8

Course # , Date(s) Time
MA31378, 10/15, 9:00 AM to 4:00 PM | 10/22, 9:00 AM to 4:00 PM | 10/29, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B207
Instructor: Andrew Gernhard
Fee: 295
Notes: This course meets for 3 sessions.




                                                       70
Web Page Creation: Using Cascading Style Sheets Effectively in Web Design
Cascading Style Sheets (CSS) enable the designer to create a consistent look and feel that is not only attractive
but easy to maintain. Even if you are already using a tool like Dreamweaver, CSS will help you produce even
better looking web pages. Learn how to easily make headers, bullets, and text look the way you want
throughout the entire website. Make global color and font changes to links and text in seconds! Position page
elements exactly where you want them. Easily create menus, buttons and mouse-over effects with CSS. In
addition to the basic concepts of Cascading Style Sheets, we will analyze existing websites, examine at the code
level and break down how the site was built. With a mastery of CSS, your web design capabilities will move to
a new level. This course was formerly known as Using Cascading Style Sheets Effectively in Web Design.
Required text: Included in course fee.
Prerequisite: Basic Windows, typing and mouse skills are required. Knowledge of HTML
recommended. CEUs: 1.2

Course # , Date(s) Time
MA31380, 11/12, 9:00 AM to 4:00 PM | 11/19, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Ted Crommett
Fee: 215
Notes: This course meets for 2 sessions.


Web Page Design with HTML
Create and edit websites with the basic language of the web, HTML and XHTML. Learn techniques to design
attractive layouts, reliably control appearance with style sheets, and keep your site compliant with current web
standards. The workshop includes discussion on design issues, search engine optimization, and how to create
motion. Learning objectives: Learn to write code to insert images, hyperlinks, tables, and user form. Utilize
style sheets. Understand current web standards.
Required text: none
Prerequisite: Windows and Internet experience. CEUs: 1.2

Course # , Date(s) Time
CA31417, 10/19, 9:00 AM to 4:00 PM | 10/26, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 905 Main St, Hartford , 604
Instructor: Bob Parzych
Fee: 170




                                                       71
Web Usability and Design: How to Design Usable Websites & Web Applications
This course provides an overview of user-centered web design process and methods. We will explore critical
path techniques for successful web design and provide students with practical, logical, value-added design
approaches. Learn to create basic task flow diagrams and user profiles; organize content and functions so that
users can find them easily; select the appropriate site genre and tailor the most effective page-level navigation
models for the target audience of users; increase the consistency between page templates by creating a design
standard; make better decisions and recommendations to improve visual design, including: layout, color,
graphics and icons, and text; and create a usability project plan that can effectively roll up to other project plans.
Students will be better prepared to create credible, easy-to-use websites and applications for target audiences of
users. This course was formerly known as Web Usability and Design - Introduction.
Required text: None
Prerequisite: Basic Windows, keyboard, mouse, and Internet skills. CEUs: 1.2

Course # , Date(s) Time
MA31383, 10/07, 9:00 AM to 4:00 PM | 10/14, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Michael Rawlins
Fee: 190
Notes: This course meets for 2 sessions.


Websites from the User’s Perspective
Participants learn about the emerging field of website usability, which focuses on the user‘s needs and abilities,
rather than on the objectives of the website owner. Learning Objectives: 1. Current research on how adult
viewers use websites 2. Special requirements of disabled users and seniors 3. How teens and young children use
websites 4. Usability resources available on the Internet Participants will evaluate selected websites and share
recommendations for improving them.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31338, 09/21, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Mara Braverman
Fee: 90
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                         72
Welcome to Windows 7
Welcome to Windows 7 is a complete introduction to Microsoft's newest operating system and all its exciting
new features. Students will learn how to manage windows and folders, sort and filter files, run programs,
manage security settings and to take advantage of Window‘s multimedia features for photos, music and videos
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31340, 10/29, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Jan Gyurko
Fee: 90
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Windows 7: Introduction - NEW!
You‘ve heard about Windows 7. Now it‘s time to enter the exciting new world of Microsoft‘s latest operating
system. Learn the new features of this powerful operating and file management system. Students are eligible to
receive free Windows 7 software.
Required text: None
Prerequisite: Keyboarding and mouse skills recommended. CEUs: 0.6

Course # , Date(s) Time
MA31381, 09/22, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B141
Instructor: Bruce Manning
Fee: 90




                                                      73
Word 2007 - I (Introduction)
Learn how to create documents, letters, memos in Microsoft Word 2007; edit text; format text and paragraphs;
create headers, footers, and breaks; print, find and replace text; spell check; and work with graphics.
Required text: None
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31382, 09/21, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Dorothy Weiner
Fee: 90


Word 2007: Certification - NEW!
LET US HELP YOU PREPARE for the Microsoft Office Application exam 77-601 for Word 2007 MCAS
certification. This internationally recognized certification can help you in today's competitive job market by
broadening your employment opportunities, displaying your advanced skills, and increasing your earning
potential. For employers, the certification program provides skill-verification tools that not only help assess a
person's skills but also their ability to quickly complete on-the-job tasks. • FOR YOUR CONVENIENCE, MCC
has established an Office 2007 testing center at its location in Manchester, Connecticut. After you have taken
this course, we can schedule the exam for you. The exam and a retake of the exam are included in the cost of
the course. You can get additional details about the exam from your instructor. • SOME OF THE SKILLS
TAUGHT in this certification course are: review of basic concepts, using tables and lists to organize content,
modifying tables, formatting paragraphs, controlling pagination, inserting and modifying text boxes, inserting
and formatting references and captions, merging documents and data sources, comparing and merging
document versions, managing tracked changes, inserting, modifying, and deleting comments, preparing
documents for sharing, controlling document access, and attaching digital signatures.
Required text: None
Prerequisite: Introduction to Word 2007 or consent of instructor. CEUs: 1.2

Course # , Date(s) Time
MA31387, 09/28, 9:00 AM to 4:00 PM | 10/05, 9:00 AM to 4:00 PM
College, Campus & Room:
MA , Learning Resource Center , LRC B142
Instructor: Dorothy Weiner
Fee: 250
Notes: This course meets for 2 sessions.




                                                       74
Word 2007: Introduction (Online) - NEW!
Learn how to create documents, letters, memos in Microsoft Word 2007; edit text; format text and paragraphs;
create headers, footers, and breaks; print, find and replace text; spell check; and work with graphics. This course
will be delivered completely online using WebCT Blackboard. Technical Requirement for Online Courses:
Students will need access to a high speed Internet connection, a compatible web browser and a word processor.
Students must have an active e-mail account and be familiar with sending and receiving e-mail. State employees
should complete an Individual Application Form for Fall 2010 Online Courses available from
bmanning@mcc.commnet.edu. For information about logging into online courses and using MCC‘s course
management system, go to: www.mcc.commnet.edu/students/resources/distance StudentVista.php. Your
instructor dweiner@mcc.commnet.edu, can also answer questions regarding the online training computer
requirements.
Required text: Instructor provides online training materials.
Prerequisite: Basic Windows, keyboard and mouse skills. CEUs: 0.6

Course # , Date(s) Time
MA31392, 10/04 through 11/14 12:01 AM to 11:59 PM
College, Campus & Room:
MA , Online
Instructor: Dorothy Weiner
Fee: 90
Notes: This course runs six weeks online and begins 10/04 and ends 11/14.


Writing for the Web
Web users are quick to click to other sites, but compelling text can keep them on your site. This interactive
course will teach participants how to develop effective website text. Learning Objectives: 1. How users read
web text 2. Special requirements for writing effective web text 3. Guidelines professional writers follow when
writing web text 4. A writing process that leads to better web text 5. How to optimize text for search engines
and prepare metadata 6. How to work with web developers Participants will evaluate selected websites, develop
and optimize web text, and practice preparing metadata.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31337, 10/05, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Mara Braverman
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700




                                                        75
                                               Trade Skills


Medical Coding
This course will provide the attendee with a core understanding of the fundamentals of medical claims billing,
coding, compliance, healthcare law and mandates and how these topics are linked to Healthcare Reform and
state and federal budget considerations. Learning Objectives: 1. Introduction to the International Classification
of Diseases (ICD-9). 2. Introduction to Current Procedural Terminology (CPT-4). 3. Introduction to Medical
Fee Schedules. 4. Introduction to state and federal healthcare mandates and guidelines.
Required text: None
Prerequisite: None CEUs: 0.6

Course # , Date(s) Time
TX31343, 10/13, 9:00 AM to 4:00 PM
College, Campus & Room:
TX , Bristol Campus (Tunxis) , See Notes
Instructor: Lynn Kowal
Fee: 85
Notes: 430 North Main Street, Bristol Room # posted 860 314-4700


Medical Terminology
Changes to the current healthcare system are affecting business, government, and social service organizations.
Technology is creating comprehensive systems that will improve care to individuals by electronically
connecting organizations. These changes will require an understanding of medical terms whether it is to process
documents or talk with customers you work with when providing support services. Learn basic word structure,
suffixes and prefixes, organization of body systems, and medical specialty terminology. Learning objectives:
Explore the changes to the current healthcare system. Understand frequently used medical terms. Demonstrate
the use of medical terms.
Required text: none
Prerequisite: none CEUs: 1.8

Course # , Date(s) Time
CA31411, 12/14, 9:00 AM to 4:00 PM | 12/14, 9:00 AM to 4:00 PM | 12/28, 9:00 AM to 4:00 PM
College, Campus & Room:
CA , 950 Main St., Hartford , 301
Instructor:
Fee: 295




                                                        76
                                      Instructor Biographies
Ahearn, Kirstin
Kirstin Ahearn founded Ahearn Ink in 1996 to provide professional writing services to agencies and businesses.
Prior to starting Ahearn Ink she worked on the Nissan Automotive account at Chiat/Day Advertising in Venice,
Calif. While in Los Angeles, she also held high-level positions at Rogers & Associations (working on Universal
Studios, Philips Interactive, WarnerActive and Toshiba) and The Spindler Organization (working on Microsoft,
IBM, Lucky Grocery Stores, and Siemens Pacemakers). Kirstin is past president of the Connecticut Chapter of
the American Marketing Association and was named a ―Forty Under Forty‖ recipient in 2000 by the Hartford
Business Journal. Her work has been recognized by the Connecticut Chapter of the Association of Business
Communicators, and other business groups.

Amorosino, Chris
A freelance business writer for 12+ years, Chris has devoted himself to wordsmithing. Previously, Chris has
worked as the Sales Promotion Officer for an insurance company and spent more than 5 years as the Senior
Editor for an international trade association.

Baxter, Anita
Anita Baxter is a communications professional with more than 30 years experience in business, education,
government and the political arena. For the past 10 years, her company, has provided communication skills
training for a wide variety of business and state government agencies. She has significant experience as a
process improvement facilitator.

Bigelow, Lisa Marie
Lisa Marie Bigelow is the Associate Director of the Center for International Education at Central Connecticut
State University, where she has been employed in various capacities connected to the University‘s international
program since 1987. She has played a key role in acquiring over $5 million in federal, state, and private grants
to support sponsored research, conduct faculty and student exchange programs, support curriculum
development, and deliver technical assistance projects in Central and Eastern Europe, Central America, the
Caribbean and Africa. Post-award, she has managed grant project implementation and ensured regulatory
compliance, sound fiscal management, and adherence to reporting requirements. Ms. Bigelow earned an
International M.B.A. and Bachelor of Science degree in International Business from Central Connecticut State
University.

Braithwaite, Ralph
Ralph focuses on organizational consulting and training to help individuals and teams in organizations (both
profit and not-for-profit) improve their effectiveness. Ralph works with organizations on strategic plans,
assesses the organizational structure, conducts surveys to measure areas like morale and attitudes, and evaluates
various processes within the organization. He has an MBA in Organizational Behavior from the University of
Hartford, and an MS and BA from Central Connecticut State University. He is an active member of the
American Society for Training and Development (ASTD) and the Organization Development Network (ODN).

Braverman, Mara
Mara Braverman has experience in marketing, content development, journalism, and public relations. Her firm,
Braverman Marketing & Communications, LLC, develops online and print marketing communications. She has
served as the award-winning Director of Communications at Miss Porter‘s School, editor at the University of
Connecticut Health Center, editor of Hartford Monthly magazine, and in other positions. She received a J.D.

                                                       77
and M.P.A. from University of Southern California and a B.A. from New York University.

Bristol Hospital
Instructors for this course are drawn from a pool of hospital certified instructors.

Burk, Ph.D., Linda
Linda Burk, Ph.D., professor of romance languages at MCC, has a master's in Spanish language and literature
and a doctorate in Latin American literature.

Caddigan, Nancy
In her former role as ESL Program Director at Capital Community College (1990 to 2010), Nancy Caddigan
designed and implemented a range of educational programs and services responsive to the differing
backgrounds and unique needs of a highly diverse student body. She has 8 years of English language teaching
experience both locally and abroad. She holds an M.S. in Counseling and Student Development in Higher
Education from CCSU and a B.A. in Spanish from the University of Massachusetts,

Carra, Jennifer
Jennifer Carra obtained her Bachelor of Arts Degree in Modern Languages, Spanish, from Providence College,
Providence, RI and Master of Arts Degree in Comprehensive Special Education from Saint Joseph College,
West Hartford, CT; She is a State of Connecticut Certified Public School Teacher in the areas of Spanish, K-12
and Special Education, pre-K-12.

Cohen, Marc
Marc Cohen holds a B.S in computer science and has more than 10 years experience in software development
and systems analysis. He is working as the lead application architect/developer for the Siemon Company. Marc
has been working with Oracle Database Development and Administration for over 8 years. Prior to MCC, Marc
taught software development and database application development at Naugatuck Valley Community College
and Gibbs College.

Colvocoresses, Harold
Harold Colvocoresses, CPA, worked for the State of CT in the Auditors of Public Accounts for over twenty
years. He is now self-employed as a CPA , where he specializes in small business taxation, nonprofit accounting
and clergy income tax. He holds an M.S. in Taxation, an M.S. in Professional Accounting, and an M.B.A., all
from the University of Hartford.

Crofton, Lisa
Lisa Crofton is a marketing specialist, columnist, mentor and entrepreneur having spent over twenty five years
in the marketing/communications field. Lisa's inspirational verses have been published many times over and as
creator of a popular 'Positive Living Series' as well as a 'Confidence Building Series' Lisa teaches courses that
inspire individuals of all ages to live, work and play at their best.

Crommett, Ted
Ted Crommett, M.A., is a senior web developer at Saint Francis Hospital and Medical Center. He worked on
the hospital‘s Internet and Intranet for nearly 10 years. He has an expert background in web design and
development technologies including HTML, CSS, JavaScript, FLASH, NET, web video and web graphics.

Crumbie, Cheryl




                                                         78
DeMarino, Margaret
Margaret DeMarino has designed and led hundreds of workshops for the State of Connecticut, corporations, and
financial institutions. While specializing in verbal and written communication, she also offers motivational
seminars and workshops focusing on bettering organizational skills. A professional writer with a background in
journalism and advertising, she also heads her own writing services business.

Dombrowski, Stephen
Stephen Dombrowski is an Operations Manager in Executive Administration for the State of Connecticut,
Department of Labor. He has been with the agency for the past fifteen years. Stephen coordinates Lean
Government training, cost reduction and waste eradication analysis, process improvements and Labor market
presentations for the agency. In addition to Lean, Stephen is responsible for statewide inter-agency initiatives;
grant writing support; and marketing.

Dreeke, Eric
Eric Dreeke is an adjunct photography instructor at Tunxis Community College. A native of Texas, he managed
a B&W Photo lab in Dallas for 10 years, before that teaching photography and darkroom in the Alaska Public
Schools. Moving to New England in the late 90's, he began teaching at CT Community Colleges, and at Art
Schools, in 2000. His photography has been exhibited in museums and galleries in TX, CT, and NY.

Emerick, Karen
For over 35 years, Karen Emerick, M.S., has been in the forefront of the alternative healing arts movement. She
incorporates all of her knowledge in movement education, yoga, energy healing, massage, and other disciplines
to facilitate others on their journey towards self-improvement, balance, and healing. Her Feldenkrais® training
deepened her ability to guide students toward unlimited possibilities of movement, freedom from pain, and
enhanced personal growth.

Gallon-Clark, Vicki
Vicki Gallon-Clark brings her diverse experience in being a manager, consultant and entrepreneur into the
classroom to handle real situations. Her background in training, staffing, employee relations and organizational
development is incorporated into the communication and supervisory classes she facilitates.

Gernhard, Andrew
Andrew Gernhard, B.A. in Communications, Producer at Synthetic Cinema International, a premiere "genre"
film production company. He has more than 10 years‘ experience in video and film production ranging from
feature films to national television commercials.

Gordon, Margaret
Margaret Gordon has more than 25 years of experience troubleshooting hardware and software systems and
applications. Margaret has provided instruction for the past 20 years including all levels of Microsoft operating
systems and Office applications.

Gyurko, Jan
Jan Gyurko is a computer "geek" and has been since getting her first Apple 2+ machine back in 1984. She has
been a computer instructor for over 20 years and has expertise on both Macintosh and PC platforms. She
specializes in software training on everything from basic introductory courses to more advanced business
software. She is enthusiastic and creative, and known for her innovative class materials.




                                                        79
Higgins, Laura
Professional, smart and with years of real experience, Laura Higgins provides interactive on-site training
tailored to individual and organizational needs. Her enthusiasm, determination and problem-solving ability
combine with great courseware to create a powerful learning experience. Laura runs her own business as a
curriculum developer, trainer and consultant, conducting seminars throughout Connecticut on numerous topics
designed to increase business performance.

Homer-Bouthiette, Dawn
Ms. Homer-Bouthiette, a Massachusetts native, is a Magna Cum Laude graduate of Clark University receiving
her BA in Psychology in 1981. She went on to earn her Masters in Social Work from the University of
Connecticut in 1986 with a concentration in Policy and Planning. Ms. Homer-Bouthiette has more than 20 years
of experience in public administration, policy analysis, staff development, organizational development, contract
negotiation and social welfare planning that spans the Executive and Legislative branches of government in
Connecticut. The range of her professional experiences stretches from a critical role in shaping Connecticut‘s
Fatherhood Initiative, to coordinating statewide economic development strategies through the federal
Community Services Block Grant Program, developing public-private coalition-based community partnerships
to reduce youth violence and substance abuse to organizing a statewide family civics initiative.

Jordon-Reilly, Michael
Michael Jordan-Reilly holds a master‘s degree in English from the University of Connecticut and is a freelance
business writer with more than 30 years of corporate and journalism experience.

Kelly, John
John W. Kelly, MBA/CPA, is an associate professor of accounting in the College Learning Center at MCC.

Kowal, Lynn
Lynn Kowal has over 30 years of experience in the medical billing & coding field. She is a Community College
Adjunct Instructor and Medical Software Training Manual Consultant, SSIMED. She is also a Private Practice
Management Consultant to Medical Offices in Connecticut related to Medicare and Managed Care contract,
coding, compliance, regulation and staffing issues.

Krems, Ruth
Ruth Krems is a registered nurse with nearly four decades of experience in all facets of the nursing field.

Lamont, Debbie
Debra Lamont started computer training in 1985 to help small business owners understand and use computers in
their offices. A trained teacher and former college professor, Mrs. Lamont is a graduate of the University of
Bridgeport and the University of Connecticut with a Master of Arts degree in Instructional Media and Education
Technology. Since 1985, she has provided training and consulting for numerous companies, colleges,
organizations, government agencies and individuals in several locations throughout the Northeast and
Southeast.

Lemcoff, Diana
Diana Lemcoff is a computer professional with more than 20 years experience in the design, installation and
management of information systems. She has taught at MCC, the University of Pittsburgh, ORT schools and
private companies.




                                                        80
Lesser, Susan
Susan Lesser, Founder and President of The Susan Lesser Group, is a consultant to a wide range of privately-
owned businesses and nonprofit organizations. With her Masters in Business Administration and more than two
decades of experience, Lesser is uniquely qualified to provide senior counsel to family businesses and closely-
held enterprises. Her background in counseling enables her to see through the clutter, providing profitable
insights and facilitating the kind of productive, future-oriented discussions that ultimately prove essential to the
organization‘s success. Susan Lesser specializes in analyzing and improving organizational structure and
efficiency. Augmented by her in-depth understanding of individuals‘ professional development needs and
motivations, Lesser‘s tireless energy and keen ability to innovate help her clients implement changes at all
levels of the organizational structure with increased productivity as the ultimate goal.

Lindquist, Larry
Larry is a management/training consultant. He has a B.S. degree in Business Administration and minor degrees
in Economics and Insurance. Additionally, he has acquired a broad background in the behavioral sciences,
communications, negotiating and management through extensive research and education. His expertise is
supported by over 25 years of work experience in business and government. He has held positions in
marketing/sales, recruiting/personnel, supervision/management, consumer affairs and training/education.

Lombardo, John
John Lombardo is certified in project management through the American Management Association. He has
been a project management leader for more than 15 years and has led teams of up to 150 members. His projects
have included infrastructure replacement, Y2K compliance and implementation of new technology.

Lucas, Diane
Diane M. Lucas is an information systems professional that currently teaches a wide range of software packages
to adult learners. The courses range from end-user programs such as Microsoft‘s Office Suite and Crystal
Reports to more technical products such as Report Writing for SSRS and programming languages for the web.
In addition, she has developed customized training materials for proprietary software packages. Diane has the
ability to learn existing applications quickly, in order to develop custom classroom and/or reference materials.

Manning, Bruce
Bruce Manning, Computer Coordinator for MCC's Continuing Education Division, designed, installed and
maintained the networking, business and instructional applications for two public school districts in
Connecticut. He has provided training for Quinebaug Valley Community College; UConn, CREC, public,
private and technical schools; businesses; municipalities; and state agencies.

Marin, Michelle
Michelle Marin is a corporate speaker and wellness coach. In today‘s hectic world, we often know what to do to
bring more health to our lives, but we aren‘t always taking action. Michelle works with groups and individuals
to assist them in making healthier food choices, finding the motivation to exercise regularly, living mindfully to
reduce stress, and more. Her background is in nutrition, fitness, and business, with many years experience in
sales and marketing. She left her corporate position in 2009 to pursue a career in which she can lead and guide
individuals to leading healthier, more balanced lives.




                                                         81
Martin-Neville, Dorothy
Dorothy Martin-Neville, Ph.D., DCEP, LMFT, LPC, EMP, is the Founder and President of the Institute of
Healing Arts and Sciences (IHAS). Her credentials include being a state-licensed Marriage and Family
Therapist in practice for 23 years; she is a Clinical Instructor at the University of Connecticut Medical School.
Dr. Martin-Neville is an international healer, author, and speaker, and has been featured on over 50 radio and
television talk shows in the Northeast, California, and the British West Indies for her work in energy medicine
as well as other topics based on her psychotherapy background. Her publications include: Dreams are Only the
Beginning: Becoming Who You Are Meant to Be, 2002, Dreams are Only the Beginning: Companion
Workbook, 2002, Your Soul Sings, Your Body Dances, 2008, and an audiotape, Supporting Your Life Energy,
1992.

Miele, Alexandra
Alexandra Miele joined Merrill Lynch‘s BWZ Group as a Financial Advisor in 2008. Prior to working with
Merrill Lynch, Alexandra graduated Magna Cum Laude from Connecticut College with a double major in
Economics and Political Science. She works with over 100 clients in the greater Connecticut and Massachusetts
area, and is registered to do business in 15 states. Alexandra‘s team, the BWZ Group, manages over $1.5bn in
assets. Her team trusts her as consultant in four major areas: investment portfolio construction, retirement
income planning, liability management and insurance planning.

Mitchell, Kathie
Kathie Mitchell is certified through the Connecticut Department of Motor vehicles to instruct both on the road
and classroom training in the art of safe driving. She has taught hundreds of students in securing their license
through proven techniques. She brings a fresh perspective to the skill of driving defensively on today‘s hectic
highways and byways.

Mitchell, Victor
Victor Mitchell is the Director of Business and Industry Services at Tunxis Community College. He has over 30
years hands on experience in Career Counseling, Assertive Job Search Techniques and strategies to professional
success.

Mon, Carol
Carol Mon is Corporate Storyteller. Carol worked for 13 years at a major Hartford insurance company, 8 years
as the Payroll Manager, before turning her energies to the art of story. Her unique background now enables her
to help organizations such as Pfizer, US Coast Guard Academy, and the National Association of Insurance
Women to improve communication skills through more persuasive stories. For these organizations and others
she provides keynote presentations and workshops on using stories to effectively communicate a message.

Moore, Steven
Steven Moore has a Masters Degree in Computer Science and Engineering and Electrical Engineering. Steven
has taught Network Infrastructure and Microsoft Server 2003 Network at MCC. He is a skilled programmer in
Active Server Pages, C/C++, Java, C#, Visual Basic.NET and HTML.

O'Beirne, Kathleen
Kathleen P. O‘Beirne, a winner of both military and civilian awards for leadership, brings delight as well as in-
depth research to her topics. A journalist, college instructor, former Public Affairs Officer in the Pentagon, and
former Director of the Navy Family Service Center at the Submarine Base, Mrs. O‘Beirne has both theoretical
and practical experience at the national and grassroots levels.




                                                        82
Parzych, Robert
Bob is an information systems professional with 20 years experience in both the mainframe and client server
technologies. He has instructed and developed 50+ courses dealing with programming languages, operating
systems, and support tools. Bob is experienced in the use of Visual/GUI development tools like Visual Basic
and MS Access. He is also an early adopter of Internet products such as HTML, JAVA, Netscape and Microsoft
Explorer.

Peck, Anne
Anne Peck has more than 20 years experience as a motivational consultant, specializing in personal and
performance growth workshops. Peck has customized workshops, seminars and training programs in
communication, developmental and motivational skills for the federal and state governments, many Fortune 500
corporations, and colleges. Her goal is to help people to develop their potential and achieve higher levels of
personal and professional success. Participants enjoy her sense of humor, down-to-earth practical suggestions
and proven techniques.

Pollak, Gerry
Gerald Pollak is a Microsoft certified trainer and has his own business called CompuTeacher. He specializes in
the MS Office products, both in class settings as well as with individual clients. But he is able to train anyone,
on applications well beyond those in MS Office. He is based in southern Connecticut but works with clients
throughout the state

Rawlins, Michael
Michael Rawlins, B.A., is a Certified Usability Analyst and currently President of the Connecticut Chapter of
the Usability Professionals Association. Michael has more than 20 years' experience as an Interaction Designer,
Human Factors Engineer and Web Creative Director. He has been a usability instructor for several years,
delivering seminars and workshops throughout the United States as well as internationally in Canada, India and
Mexico.

Reilly, Noreen
Noreen brings over 20 years of business experience to the training arena. She has a bachelor's degree in
business from Bryant University. Noreen has completed extensive graduate work in psychology and has done
her own independent studies in cognitive development. She is a member of the National Speaker's Association.

Robinson, Sandra
Sandra Robinson is a Resource Associate for the CT Department of Labor. She has been a Lean Consultant and
Facilitator for over five years during which she facilitated and managed continuous improvement (Lean)
projects from inception to completion. She also provides instruction and methodology in process mapping,
system thinking, measurement and assessment, root cause analysis and cost benefit analysis. She has also served
as Veteran‘s Representative for twelve years providing job search skills, case management, referrals to
supportive services, counseling, computer and internet training, work re-entry and interviewing skills
workshops, and assisted with placing homeless veterans at domiciliary at the State Veterans Home and Hospital
in Rocky Hill.

Schwartz, Charles
Charles Schwartz is a professor of computer science with more than 18 years experience in the fields of
programming, management information systems and application development.

Schwarzkopf, Amy
Basic & Advanced Certified R.A.D Instructor Child Care Licensing Specialist in the DPH Community Based


                                                        83
Regulation Section

Shaffer, Jeff
Jeff Shaffer has been a professional advertising photographer for more than 20 years. He operates a studio with
his wife, Dawn, and recently added video production to the studio's services. Jeff is also an Adobe Certified
Instructor in Photoshop and Lightroom.

Shenoy, Yasmin
Yasmin Shenoy brings an excellent mix of corporate and academic experience to her training program for
students of business writing. A Public Relations professional with 15 years of communications experience with
Shell multinational and a communications educator at the University of Hartford, she can relate to specific
writing needs of students at different levels.

Spector, Jacqueline
Jacqueline Spector, assistant director of IT at MCC, has more than 15 years‘ experience in information
technology as a technician, trainer, web designer, e-commerce consultant, support specialist, and supervisor for
private and public colleges, small businesses, and Fortune 500 corporations.

Summa, Louise
Louise Summa serves as the Human Resources Director, HRIS Manager, and employee relation designee at
Three Rivers Community College. In addition to that primary role, she has formerly served as Affirmative
Action Officer and Diversity Trainer. Louise has developed presentations on the national and regional level in
areas dealing with employee development.

Vincze, John A.
John A. Vincze is employed by the State of Connecticut as the Director of Business and Industry Services at
Gateway Community College. Prior to coming to Gateway Community College full time in 1993 he was the
owner or principal in several businesses along the shoreline. In 1961 he developed mechanical controls that
were used in aerospace applications. Those controls were used in the Apollo, Skylab and LEM modules. He
manufactured those and other controls until 1983. He has been a principal in one of the largest roofing
construction companies in Connecticut and was part of the team that built One Century Tower in New Haven
Connecticut. His engineering achievements include the development of the elbow controls for the Boston Arm
(a prosthetic device that controls the motion in an artificial arm) and the first use of hi speed Polaroid
photography for thin molded sections in plastics. He has been a consultant to over fifty multinational
manufacturing corporations using scientific management techniques. In 1995 he started the Workforce
Retraining Programs at Gateway Community College. John holds a BS in Economics from the University of
Bridgeport and a MBA from the University of New Haven. He has a certificate from the Yale University
Construction Specifications Institute. John is a certified Franklin Covey Facilitator and has worked with
Franklin Covey programs for more than twelve years.

Weiner, Dorothy
Dorothy Weiner is an MCP-and MOUS-certified instructor with more than ten years experience teaching
Microsoft products and various other applications and operating systems.




                                                       84
Wood, Frank
Frank Wood has been working in the Information Technology field since 1985 and a corporate instructor
teaching various computer and process related topics since 1988. Originally specializing in many spreadsheet,
database and groupware products, he has designed and taught countless classes designed to increase the
efficiency of a business. Whether it is a proprietary software application or soft skills that will serve the goals of
the business, Frank brings his approachable style into the classroom and puts students at ease. Founding Key-
Logic Education Center in 1991, he ensured that a staff of highly qualified instructors utilized his ―Learn how to
Learn‖ approach to educating clients. He has specialized in the Microsoft Office products and many
communication and workflow products such as Outlook, Notes, GroupWise and other proprietary software. In
doing this, he has been able to use his experience to help his students leverage process improvement as an
outcome. He has also developed countless customized courses to meet the goals of his clients based on their
business needs. His easy demeanor in the classroom and natural enthusiasm assists his students to engage and
embrace new products and procedures that might have otherwise met with substantial resistance. After the
acquisition of Key-Logic Education Center by Adnet Technologies in November of 2004, Frank has been
working as a freelance instructor and has developed and delivered customized courses in Change Management
and other business skills for clients.




                                                         85
                                      Maps and Directions

                                                Asnuntuck
                                        170 Elm Street, Enfield, CT 06082
                                      (860) 253-3000 ~ www.acc.commnet.edu

From the South–
Take 91 Northbound to Exit 48. Turn Right at the end of the ramp onto Route 220 (Elm Street). Travel East
through five traffic lights. The college will be on the right. Parking is available directly in front of the building
as well as in the back.

From the North—
Take 91 Southbound to Exit 48. Turn Left at the end of the ramp onto Route 220 (Elm Street). Continue with
directions as above from the South. Asnuntuck will be on your right.




College Closing Procedures

In case of inclement weather, especially snow, ACTC may cancel or postpone classes. This information
will be broadcast on several radio stations in Connecticut and Massachusetts:

For up to the date information on class cancellations or delays due to inclement weather or an emergency
situation, please call 1.800.501.3967




                                                         86
                                                     Capital
                                            950 Main Street, Hartford CT
                              (860) 906-5000 or 1-800-894-6126 ~ www.ccc.commnet.edu


Directions to parking garage for 950 Main Street, Hartford:
Ample free parking for Capital Community College In-Service students is available at the Morgan Street
Garage. Capital is only able to validate parking at the Morgan Street Garage - Bring your ticket stub to class
for validation! Anyone parking in other area garages will be responsible for any charges incurred. DAS / In-
Service students are considered students at the college, not visitors. Motorcycle parking is prohibited in the
garage.
From Interstate 84 Eastbound (from West Hartford, Farmington, etc.)
Take Exit 50 (Main Street). At third traffic light, turn right onto Market Street. At first light, turn left,
and then left again into Garage entrance.
From Interstate 84 Westbound (from East Hartford, Manchester, Route 2, etc.)
Take Exit 50 (Main Street). At bottom of ramp, turn left onto Market Street to go under the highway. At
second traffic light, turn left, and then left again into Garage entrance.
From Interstate 91 Northbound and Southbound
Take Exit 32-B (Trumbull Street). Ramp ends at a traffic light. Turn left onto Market Street. At third
traffic light turn left, then left again into Garage entrance.

Directions to enter Capital Community College from the Morgan Street Parking Garage:
The entrance is located on the corner of Market and Talcott Streets, diagonally across from the Morgan Street
Parking garage MAIN lobby. You will see a sign that says 960 Main. Enter through the revolving doors below
that sign.

       Once in the building, take the escalators located on your LEFT up TWO full flights to the Main St.
        Level.
       Turn left and walk down the corridor to the circular retail area.
       Follow signs to Capital Community College lobby (glass doors on your left).
       A plasma screen mounted near the elevators lists room assignments each day. If you cannot find your
        room assignment, visit the Continuing Education Office on the 3rd floor for assistance.




                                                                 The Morgan Street Garage




                                                           87
                                                Capital (continued)
College Closing Procedures

Information about delayed openings and class cancellations will be announced on:

        WVIT-TV          Channel 30                       WKSS             95.7 FM
        WFSB-TV          Channel 3                        WRCH             100.5 FM
        WTIC             1080 AM and 96.5 FM              WZMX             93.7 FM

Messages called into some radio and TV stations are automated and do not allow for specific details. Therefore, messages
may be vague. The information below should be helpful in explaining the situations that may occur:

1) If radio and television messages state ―college is closed,‖ all classes are canceled for that day and will be rescheduled.
2) If radio and television messages state ―2 hour delayed opening,‖ the college will open at 11:00am. Classes scheduled
   to begin at 9:00am and end at noon will not be held, but those scheduled to begin at 1:00pm and end at 4:00pm will
   run on schedule. Also, classes scheduled to start at 9:00am and end at 4:00pm will begin at 11:00am. Such classes
   will have both an abbreviated lunch period and afternoon break to make up for the lost class time. If necessary,
   instructors will extend their classes to ensure that the appropriate instruction time has been completed. If CCC is
   open, In-Service registrants are expected to attend class.

If any In-Service classes are postponed due to inclement weather, the college staff will contact Training Approval Officers
within two business days regarding the rescheduled date for each class.




                                                             88
                                                Gateway
                                               North Haven Campus:
                                        88 Bassett Road North Haven, CT
                                     (203)-285-2000 ~ www.gwcc.commnet.edu



Directions to the North Haven Campus, for In-Service classes:

From New Haven and Points South
I-95 North and I-91 North to Exit 11. At the end of the exit ramp, turn right onto Route 22. Proceed to third
traffic light and turn left onto Bassett Road. The college is on the right, approximately 1/4 mile.
 --- Or ----
Route 15 (Wilbur Cross/Merritt Parkway) to Exit 63. At the end of the exit ramp, turn right onto Route 22.
Proceed to the fourth traffic light and turn left onto Bassett Road. The college is on the right, approximately 1/4
mile.

From New London and Points East of New Haven
I-95 South to I-91 North to Exit 11. At the end of the exit ramp, turn right onto Route 22. Proceed to the third
traffic light and turn left onto Bassett Road. The college is on the right, approximately 1/4 mile.

From Hartford and Points North
I-91 South to Exit 12 (Washington Avenue). At the end of the exit ramp, turn left. Proceed to the second traffic
light and turn left onto Blakeslee Avenue. At the end of the road, turn left onto Bassett Road. The college is on
the right, approximately 1/4 mile.
--- Or ----
Route 15 South (Wilbur Cross/Merritt Parkway) to Exit 63. At the end of the ramp, turn left onto Hartford
Turnpike. At the next light, turn left onto Route 22. Proceed to the fifth traffic light and turn left onto Bassett
Road. The college is on the right, approximately 1/4 mile.

College Closing Procedures

Classes at Gateway are canceled or postponed only as a result of extreme weather conditions or other
emergencies. The following radio stations will broadcast information regarding school closing or delayed
opening:

                   WELI         960 AM            WKCI          101 FM
                   WNHC        1340 AM            WKSS         97.5 AM
                   WPLR         99.1FM            WEZN         99.9 FM
                   WICC         600 AM            WEBE          108 FM
                   WTIC        1080 AM            WCCC        106.9 FM
                   WCCC        1290 AM            WHCN        105.9 FM




                                                        89
           Manchester
Great Path, P.O. Box 1046 Manchester, CT 06040
    (860) 512-3000 ~ www.mcc.commnet.edu




                     90
                                         Manchester (continued)




College Closing Procedures
Announcements regarding cancellations due to weather conditions are broadcast on the following radio stations:
                WTIC            WDRC            WHCN
                WPOP            WRCH            WCCC

In addition, you may call the college‘s automated Info Line at (860) 512-3016, or the main line at (860) 512-3000.




                                                           91
                                                   Middlesex
                                  100 Training Hill Road, Middletown, CT 06457
                                                  (860) 343-5800
                                             www.mxcc.commnet.edu


Direction
A few miles South of downtown Middletown on Route 9, take Exit 11 (Rt. 155, Randolph Road). At the end of the ramp
(for both N. & S. bound) turn right onto Randolph Road. Continue to the traffic light at the top of the hill & turn left onto
Saybrook Road. Go a quarter of a mile & turn right onto Reservoir Road. Travel past the stop sign & then take the first
right onto Training Hill Road. Your first left will lead into the MxCC Campus parking area.




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                               Northwestern Connecticut
                                          Park Place, Winsted, CT 06098
                                    (860) 738-6300 ~ www.nwcc.commnet.edu

From Points South (Torrington, Waterbury, and Bridgeport):
      1. Take Route 8 North to Winsted.
      2. At the end of Route 8 divided highway section, turn right at traffic light onto Rt. 44W into Winsted.
      3. The college is located on the right approximately 1/4 of a mile from the exit.

From Points East (Hartford):
      1. Take Route 44 West to Winsted.
      2. The college is located on the right, across from the green, approx 1/4 of a mile past the Junction of
      Route 8 (Divided Highway Section) and Route 44.

From Points East (Canaan):
      1. Take Route 44 East to Winsted.
      2. The college is located on the right, across from the green.




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College Closing Procedures

If snowy or icy driving conditions cause the postponement or cancellation of classes, announcements will be made on
the following radio stations:


       WATR                           WRCH
       WDRC (AM and FM)               WSNG
       WKZE                           WWCO
       WMMW (AM)                      WZBG
       WTIC (AM and FM)               WZMX


       Television: Channels 3 and 30.

Students may also call NCCC directly at (860) 738-6464 to hear a recorded message concerning any inclement
weather closings. The recorded message will be available two hours prior to the start of the day, twilight,
evening, and weekend classes. Radio and television stations will broadcast the announcement at about the same
time period. Each group of classes will have its own cancellation announcement.




                                                        94
                                                  Three Rivers
                              574 New London Turnpike Norwich, Connecticut 06360-6598
                                                  (860) 886-0177
                                               www.trcc.commnet.edu

DIRECTIONS TO THAMES VALLEY CAMPUS, for In-Service Courses:
(For directions to the Mohegan Campus, see www.commnet.edu)
From New London:
Rte. 32 to I-395. Take Exit 80 east.* (approx. 15 mins.)
From Groton/Mystic:
I-95 south to Rte. 32 - Norwich. Take I-395 north to Exit 80 east.* (approx. 25 mins.)
From Colchester and Points West:
Follow Route 2 east until it merges with Route 32 south. Take Exit 28S onto I-395 south to exit 80. Take a left at end of
exit ramp (Rte. 82 W. Main St.)* (approx. 23 mins.)
From Jewett City and Points North:
I-395 south to Exit 80.* Take a left at end of Exit ramp (Rte. 82 West Main Street). (approx. 20 mins.)
From Ledyard/Navy Sub-base Area:
Route 12 to Route 2A (Mohegan Pequot Bridge) to I-395 north. Take Exit 80 east.* (approx. 25 mins.)
From New Haven and Points South:
I-95 north to I-395 north (Exit 76). I-395 north to Exit 80 east.*




*From All Points Above:
Five lights down is New London Turnpike. Turn right. Thames Valley Campus is about .2 mile on left.


                                                              95
College Closing Procedures:

Class cancellations due to inclement weather will be announced on the following radio and television
stations:

WERI          Westerly 1230AM                    WILI          1400AM
WNLC          1510AM                             WICH          1310AM
WINY          1350AM                             WSUB          980AM
WQGN          105.5FM                            WBMW          106.5FM

WVIT          Channel 30

The college’s main telephone number is (860) 886-0177




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                                                        Tunxis
Main Campus:                                                                          Bristol Campus:
271 Scott Swamp Road,                                                                 430 North Main Street
Farmington, CT 06032                                                                  Bristol, CT 06010
(860) 677-7701                                                                        (860) 314-4700
                                             www.tunxis.commnet.edu
              In-Service courses will be held at both the Bristol Campus and the Farmington campus.
                                 Students must check course locations carefully.

Bristol Campus in Bristol Connecticut:
From Hartford:
Take 84 West to Exit 38, Bristol / Rt. 6. Follow Rt. 6 approximately 11 miles to the intersection of Rt. 6 and North Main
St. Take a left onto North Main and then a left into North Side Plaza. The Bristol Campus is located next to Super
Natural.

From Middletown, Rocky Hill, Newington and Points East:
Take Rt. 9 North, and follow signs to RT 72. Continue on Rt. 72 and take Exit 1, Rt. 177. Turn right at light onto Rt.
177. Go 2 miles (passing by Tunxis Community College) to the intersection Of Rt. 177 and Rt. 6. Take a left onto Rt. 6
and follow approximately 4.5 miles. At the intersection of Rt. 6 and North Main Street, take a left onto North Main and
then a left into North Side Plaza. The Bristol Campus is located next to Super Natural.

From Waterbury:
Take 84 East to Rt. 72. Take Exit 1 onto Rt. 177 / North Washington St. and then follow the underlined directions above.

Main Campus in Farmington:
Tunxis Community College is located at 271 Scott Swamp Road, at the intersection of Routes 6 & 177 in Farmington, CT.
Entrances to the parking areas are located on Route 177.

From I-84 Westbound (from Hartford)
Take Exit 38 (Route 6/Bristol); follow Route 6 approximately 7 miles to the intersection of Routes 6 & 177.Turn left onto
Route 177 South. College entrance is on the left. OR
Take Exit 33 (Route 72 West/Bristol), then take the next exit to Route 177 North Washington St. Turn right at the bottom
of the exit onto Rte. 177 North. Tunxis is on the right 2 miles from the exit ramp and just before the second light
(intersection of Routes 6 & 177).

From I-84 Eastbound (from Waterbury)
Take Exit 33 (Route 72 West—Plainville/New Britain) which is a left exit approx. 2.8 miles past Exit 32—Queen
Street/Southington. Continue for 2 miles on Route 72. Exit at Route 177/North Washington Street. Turn right onto Route
177 North. Tunxis is on the right 2 miles from the exit ramp and just before the second light (intersection of Routes 6 &
177).

From Middletown, Rocky Hill, Cromwell, Newington, and Points East
Take Route 9 North; follow signs for New Britain/Bristol Route 72. Continue on Route 72 to Route 177/North
Washington St. Turn right onto Route 177 North. Tunxis is on the right 2 miles from the exit ramp and just before the
second light (intersection of Routes 6 & 177).

If you need further assistance, call 860.255.3500.

College Closing Procedures
In the event of inclement weather, please listen to any of the following radio stations for cancellations:
WRCH, WTIC, WPOP, WDRC, WHCN, WWYZ, or call the college.


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