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Centennial FAQ’s MERGER/TRANSITION Will all Centennial customers become Verizon Wireless customers? The legal transaction has been finalized and Verizon Wireless has legally become the owner of select Centennial markets. These markets include the following parishes or counties: Louisiana: Acadia, Allen, Assumption, Avoyelles, Beauregard, Cameron, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Pointe Coupee, Saint Helena, Saint Landry, Saint Martin, Saint Mary, Tangipahoa, Vermilion, Washington and West Feliciana. Mississippi: Adams, Amite, Claiborne, Copiah, Franklin, Jefferson, Jefferson Davis, Lawrence, Lincoln, Marion, Pike, Simpson, Walthall and Wilkinson. When will I become a Verizon Wireless customer? For those markets that will become part of Verizon Wireless, there will be a transition period of several months before the name of the business is changed to Verizon Wireless and customers are moved to the Verizon Wireless network and billing system. During the transition period, customers will continue with their current Centennial calling plans and receive their bills from Centennial. When the transition period is complete, you will become a Verizon Wireless customer and receive a bill from Verizon Wireless. Do I need to take any action now to become a Verizon Wireless customer? Customers do not need to take any action at this time. Your Centennial calling plan and features will remain the same through the transition period. Verizon Wireless will contact you by mail prior to any changes that may impact your service when the integration is complete in your area. Will my Centennial store remain open? Virtually all Centennial company owned stores will remain open during the transition period. As part of our ongoing effort to offer the best service, Verizon Wireless continually reviews store locations to ensure they are in optimal locations. You can continue to have customer service issues handled by calling 800.493.3121 or 611 from your Centennial Wireless phone. Centennial FAQ’s Since Verizon Wireless is in my area, can I move my account over now? It is best for most Centennial customers to wait until the network upgrade is complete in their market and move to Verizon Wireless at that time. The network integration will occur in phases. Waiting until the integration in your market is complete will ensure your network coverage is optimal You will receive information from Verizon Wireless about the timing of the transition in your area or you may consult a representative at a Centennial Wireless location to learn more about your coverage, pricing and handset options. At the time of the transition, will I have to pay a fee to move to the Verizon Wireless network? There will be no activation fee for moving current Centennial accounts to the Verizon Wireless network as a result of this transition. HANDSETS/EQUIPMENT Will my phone still work or do I need a new one? Your phone will continue to work throughout the transition period. You will need a new device after the transition. Verizon Wireless will communicate information about obtaining your new phone by mail. Will I be required to buy a new wireless handset for the transition to Verizon Wireless? No. Verizon Wireless will offer a variety of free and low-cost handsets. More information about the transition will be provided to you over the coming months. Prepaid customers moving to Verizon Wireless will also be eligible for a free device. Will my handset insurance coverage continue? Your handset insurance coverage will remain the same until the transition to Verizon Wireless. You will receive information about the insurance program prior to transition and be advised if you need to take any action. CENTENNIAL SERVICE/ACCOUNT Will I be able to keep my phone number? Yes. You will be able to keep your phone number. Centennial FAQ’s Will my account number change? At this time your account number will not change. Will my calling plan and features change as a result of this transition? Your calling plan and features will remain the same for now. Any impact to calling plans and features as well as promotional opportunities are still being evaluated to make this a smooth transition for you as a Centennial customer. Verizon Wireless will communicate any changes to you by mail. How do I contact customer service if I have a question about my Centennial bill? If you have questions about your bill please dial 800.493.3121 or 611 from your wireless phone to speak with a Customer Service Representative. What are my bill payment options? Existing payment options, including pay-by-phone and online, will continue throughout the transition period. Can I visit a Verizon Wireless store to get my phone serviced or pay my bill? No. Centennial customers cannot service their account at a Verizon Wireless store. Centennial customers should continue to visit Centennial stores to have their devices serviced. Payment options for Centennial customers will remain the same. Will my customer agreement remain in effect through the transition period? Yes, if the term of your Centennial Customer Agreements runs through the end of the transition period, it will remain in effect through the transition period for the services specified. Will I pay an early termination fee (ETF) if I decide to cancel my customer agreement? For those customers subject to a Centennial Customer Agreement, conditions surrounding ETFs are outlined in your agreement. You may be subject to an early termination fee if you cancel your Centennial Customer Agreement before your contract ends. How will I know when my service/account is transitioned to Verizon Wireless? The transition will not be complete for several months. The transition involves network upgrades and will require a new wireless handset to make the benefits of the Verizon Wireless network available to Centennial customers. Verizon Wireless will notify you by mail prior to the transition. Centennial FAQ’s VERIZON WIRELESS SERVICE What benefits will I have as a Verizon Wireless customer? When your transition is complete and you become a Verizon Wireless customer, you will enjoy wireless service on the nation’s Most Reliable Wireless Network and, be able to choose from a variety of products and services, including: • Mobile to Mobile calling, which lets you talk with any of Verizon Wireless' customers within your calling plan area without using your plan • Friends and Family provides unlimited calling to people you call most – even if they are on landlines or other wireless carriers. • Nationwide FamilySharePlans® with no domestic roaming or long distance charges • A leading lineup of wireless handsets, including multimedia devices and smartphones • Online account management and billing on verizonwireless.com • Worry Free Guarantee® including New Every Two® - no wireless provider stands behind you like Verizon Wireless. • Note: A rate plan change may be required for some of these products and services. How can I find out more about the calling plans and phones available at Verizon Wireless? To find out about Verizon Wireless products, calling plans and features, visit www.verizonwireless.com. Verizon Wireless’ products, calling plans and features will become available at the end of the transition period when the network and billing conversions have been completed. What self-serve options does Verizon Wireless offer? Online account management will be available through My Verizon at the end of the transition period. You will be able to view and pay your wireless bills electronically; sign up for Green Bill or Auto Pay; review up-to-date information about account activity (minute, text and data usage); track and view the status of mail-in rebates; and manage your account including resetting your voicemail password, changing your billing address, and more. In addition, you can back up your contacts, ringtones, music and more or set up family security to filter unwanted content and manage family usage. Centennial FAQ’s PREPAID Do I need to take any action now to become a Verizon Wireless Prepaid customer? Customers do not need to take any action at this time. Your Centennial calling plan and features will remain the same through the transition period. Verizon Wireless will contact you in advance, if and when you need to take any action. I’m a Centennial prepaid customer. What will happen to my prepaid service when Centennial becomes Verizon Wireless? When the transition from Centennial to Verizon Wireless is complete, your Centennial phone will no longer work. Once the network upgrade is complete in your market, you will start receiving notifications instructing you to go to a Centennial or Verizon Wireless Communications Store to select a new free handset and sign up for a Verizon Wireless Prepaid calling plan so that you do not experience interruption to your wireless service. What are the benefits of becoming a Verizon Wireless Prepaid customer? Verizon Wireless Prepaid customers pay only for the days of use and get unlimited IN calling with more than 91 million Verizon Wireless customers. To find out about the full array of Verizon Wireless Prepaid products and services, visit www.verizonwireless.com/prepaid. Will I be able to keep my Prepaid phone number when I become a Verizon Wireless customer? Yes. What are my Verizon Wireless Prepaid phone options? Verizon Wireless offers a large variety of prepaid phones to choose from (excluding PDA/Smartphone advance data devices, Push to Talk devices or devices with HTML browsers). You will have to select a Verizon Wireless Prepaid plan and switch your wireless service to Verizon Wireless. I just purchased a new Centennial prepaid phone. What do I need to do to become a Verizon Wireless Prepaid customer? Once the network upgrade is complete in your market a store representative will help you with transitioning from Centennial to Verizon Wireless Prepaid and selecting a new phone. No credits or refunds will be given towards the purchase of equipment as you’re automatically eligible to receive a free Verizon Wireless Prepaid phone if you enroll in a Verizon Wireless prepaid calling plan. Any unused funds in your Centennial prepaid account will be automatically transferred to your new Verizon Wireless Prepaid account. Centennial FAQ’s What will happen if I don’t select a Verizon Wireless Prepaid phone? Your Centennial service will be terminated once the transition period is complete. Customers that fail to convert to Verizon Wireless prepaid price plans are not eligible to receive refunds on their unused account balance. How do I replenish my Centennial prepaid account before the transition is complete? You may continue to replenish your account online or by calling 877.800.1637 or visiting a Centennial retail location. When will Centennial stores become Verizon Wireless stores? Over the next few months, you will begin to see changes at your local Centennial store. If I have questions, should I go to a Centennial or Verizon Wireless store? Representatives at your local Centennial store will be able to answer any question you have. You may also call 800.493.3121 for support. How do I contact Prepaid customer service? Centennial customers should continue to call Centennial customer service at 800.493.3121. When customers are migrated to Verizon Wireless, they will receive a Welcome Guide, which will include a number for customer service.