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							Centennial FAQ’s

MERGER/TRANSITION

Will all Centennial customers become Verizon Wireless customers?
The legal transaction has been finalized and Verizon Wireless has legally become
the owner of select Centennial markets. These markets include the following
parishes or counties:

Louisiana: Acadia, Allen, Assumption, Avoyelles, Beauregard, Cameron, East
Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Pointe Coupee,
Saint Helena, Saint Landry, Saint Martin, Saint Mary, Tangipahoa, Vermilion,
Washington and West Feliciana.

Mississippi: Adams, Amite, Claiborne, Copiah, Franklin, Jefferson, Jefferson
Davis, Lawrence, Lincoln, Marion, Pike, Simpson, Walthall and Wilkinson.

When will I become a Verizon Wireless customer?
For those markets that will become part of Verizon Wireless, there will be a
transition period of several months before the name of the business is changed
to Verizon Wireless and customers are moved to the Verizon Wireless network
and billing system. During the transition period, customers will continue with
their current Centennial calling plans and receive their bills from Centennial.
When the transition period is complete, you will become a Verizon Wireless
customer and receive a bill from Verizon Wireless.

Do I need to take any action now to become a Verizon Wireless customer?
Customers do not need to take any action at this time. Your Centennial calling
plan and features will remain the same through the transition period. Verizon
Wireless will contact you by mail prior to any changes that may impact your
service when the integration is complete in your area.

Will my Centennial store remain open?
Virtually all Centennial company owned stores will remain open during the
transition period. As part of our ongoing effort to offer the best service, Verizon
Wireless continually reviews store locations to ensure they are in optimal
locations. You can continue to have customer service issues handled by calling
800.493.3121 or 611 from your Centennial Wireless phone.
Centennial FAQ’s

Since Verizon Wireless is in my area, can I move my account over now?
It is best for most Centennial customers to wait until the network upgrade is
complete in their market and move to Verizon Wireless at that time. The network
integration will occur in phases. Waiting until the integration in your market is
complete will ensure your network coverage is optimal You will receive
information from Verizon Wireless about the timing of the transition in your area
or you may consult a representative at a Centennial Wireless location to learn
more about your coverage, pricing and handset options.

At the time of the transition, will I have to pay a fee to move to the Verizon
Wireless network?
There will be no activation fee for moving current Centennial accounts to the
Verizon Wireless network as a result of this transition.


HANDSETS/EQUIPMENT

Will my phone still work or do I need a new one?
Your phone will continue to work throughout the transition period. You will need
a new device after the transition. Verizon Wireless will communicate information
about obtaining your new phone by mail.

Will I be required to buy a new wireless handset for the transition to Verizon
Wireless?
No. Verizon Wireless will offer a variety of free and low-cost handsets. More
information about the transition will be provided to you over the coming months.
Prepaid customers moving to Verizon Wireless will also be eligible for a free
device.

Will my handset insurance coverage continue?
Your handset insurance coverage will remain the same until the transition to
Verizon Wireless. You will receive information about the insurance program prior
to transition and be advised if you need to take any action.


CENTENNIAL SERVICE/ACCOUNT

Will I be able to keep my phone number?
Yes. You will be able to keep your phone number.
Centennial FAQ’s

Will my account number change?
At this time your account number will not change.

Will my calling plan and features change as a result of this transition?
Your calling plan and features will remain the same for now. Any impact to calling
plans and features as well as promotional opportunities are still being evaluated
to make this a smooth transition for you as a Centennial customer. Verizon
Wireless will communicate any changes to you by mail.

How do I contact customer service if I have a question about my Centennial bill?
If you have questions about your bill please dial 800.493.3121 or 611 from your
wireless phone to speak with a Customer Service Representative.

What are my bill payment options?
Existing payment options, including pay-by-phone and online, will continue
throughout the transition period.

Can I visit a Verizon Wireless store to get my phone serviced or pay my bill?
No. Centennial customers cannot service their account at a Verizon Wireless
store. Centennial customers should continue to visit Centennial stores to have
their devices serviced. Payment options for Centennial customers will remain the
same.

Will my customer agreement remain in effect through the transition period?
Yes, if the term of your Centennial Customer Agreements runs through the end of
the transition period, it will remain in effect through the transition period for the
services specified.

Will I pay an early termination fee (ETF) if I decide to cancel my customer
agreement?
For those customers subject to a Centennial Customer Agreement, conditions
surrounding ETFs are outlined in your agreement. You may be subject to an early
termination fee if you cancel your Centennial Customer Agreement before your
contract ends.

How will I know when my service/account is transitioned to Verizon Wireless?
The transition will not be complete for several months. The transition involves
network upgrades and will require a new wireless handset to make the benefits
of the Verizon Wireless network available to Centennial customers. Verizon
Wireless will notify you by mail prior to the transition.
Centennial FAQ’s


VERIZON WIRELESS SERVICE

What benefits will I have as a Verizon Wireless customer?
When your transition is complete and you become a Verizon Wireless customer,
you will enjoy wireless service on the nation’s Most Reliable Wireless Network
and, be able to choose from a variety of products and services, including:

   •   Mobile to Mobile calling, which lets you talk with any of Verizon Wireless'
       customers within your calling plan area without using your plan
   •   Friends and Family provides unlimited calling to people you call most –
       even if they are on landlines or other wireless carriers.
   •   Nationwide FamilySharePlans® with no domestic roaming or long distance
       charges
   •   A leading lineup of wireless handsets, including multimedia devices and
       smartphones
   •   Online account management and billing on verizonwireless.com
   •   Worry Free Guarantee® including New Every Two® - no wireless provider
       stands behind you like Verizon Wireless.
   •   Note: A rate plan change may be required for some of these products and
       services.

How can I find out more about the calling plans and phones available at Verizon
Wireless?
To find out about Verizon Wireless products, calling plans and features, visit
www.verizonwireless.com. Verizon Wireless’ products, calling plans and features
will become available at the end of the transition period when the network and
billing conversions have been completed.

What self-serve options does Verizon Wireless offer?
Online account management will be available through My Verizon at the end of
the transition period. You will be able to view and pay your wireless bills
electronically; sign up for Green Bill or Auto Pay; review up-to-date information
about account activity (minute, text and data usage); track and view the status of
mail-in rebates; and manage your account including resetting your voicemail
password, changing your billing address, and more. In addition, you can back up
your contacts, ringtones, music and more or set up family security to filter
unwanted content and manage family usage.
Centennial FAQ’s

PREPAID

Do I need to take any action now to become a Verizon Wireless Prepaid
customer?
Customers do not need to take any action at this time. Your Centennial calling
plan and features will remain the same through the transition period. Verizon
Wireless will contact you in advance, if and when you need to take any action.

I’m a Centennial prepaid customer. What will happen to my prepaid service when
Centennial becomes Verizon Wireless?
When the transition from Centennial to Verizon Wireless is complete, your
Centennial phone will no longer work. Once the network upgrade is complete in
your market, you will start receiving notifications instructing you to go to a
Centennial or Verizon Wireless Communications Store to select a new free
handset and sign up for a Verizon Wireless Prepaid calling plan so that you do not
experience interruption to your wireless service.

What are the benefits of becoming a Verizon Wireless Prepaid customer?
Verizon Wireless Prepaid customers pay only for the days of use and get
unlimited IN calling with more than 91 million Verizon Wireless customers. To
find out about the full array of Verizon Wireless Prepaid products and services,
visit www.verizonwireless.com/prepaid.

Will I be able to keep my Prepaid phone number when I become a Verizon
Wireless customer?
Yes.

What are my Verizon Wireless Prepaid phone options?
Verizon Wireless offers a large variety of prepaid phones to choose from
(excluding PDA/Smartphone advance data devices, Push to Talk devices or
devices with HTML browsers). You will have to select a Verizon Wireless Prepaid
plan and switch your wireless service to Verizon Wireless.

I just purchased a new Centennial prepaid phone. What do I need to do to
become a Verizon Wireless Prepaid customer?
Once the network upgrade is complete in your market a store representative will
help you with transitioning from Centennial to Verizon Wireless Prepaid and
selecting a new phone. No credits or refunds will be given towards the purchase
of equipment as you’re automatically eligible to receive a free Verizon Wireless
Prepaid phone if you enroll in a Verizon Wireless prepaid calling plan. Any unused
funds in your Centennial prepaid account will be automatically transferred to
your new Verizon Wireless Prepaid account.
Centennial FAQ’s

What will happen if I don’t select a Verizon Wireless Prepaid phone?
Your Centennial service will be terminated once the transition period is
complete. Customers that fail to convert to Verizon Wireless prepaid price plans
are not eligible to receive refunds on their unused account balance.

How do I replenish my Centennial prepaid account before the transition is
complete?
You may continue to replenish your account online or by calling 877.800.1637 or
visiting a Centennial retail location.

When will Centennial stores become Verizon Wireless stores?
Over the next few months, you will begin to see changes at your local Centennial
store.

If I have questions, should I go to a Centennial or Verizon Wireless store?
Representatives at your local Centennial store will be able to answer any
question you have. You may also call 800.493.3121 for support.

How do I contact Prepaid customer service?
Centennial customers should continue to call Centennial customer service at
800.493.3121. When customers are migrated to Verizon Wireless, they will
receive a Welcome Guide, which will include a number for customer service.