A Abacus GDS system provided by Sabre
Access Code A unique Rate Plan code used by the GDS’s.
An Organisation, individual or company involved with our business (Customer, Competitor
Fixed file that cannot be manipulated, but looks Professional. Need Adobe Acrobat to read
Acrobat (PDF) file
- used in Reports (can download for free at www.adobe.com)
Activity Schedule Event - Tasks or Calendar events.
ADS Alternative Distribution Site
Address Bar Bar at top of internet page where you type URL you want to visit
AHS Advanced Hospitality Solutions
Alpha Letters only
Alphanumeric Both numbers and letters
Amadeus One of the four GDSs
America Online (AOL) Internet and email provider
APAC Asia and Pacific
API Application Programming Interface
Apollo GDS now operated by Galileo
ARC Airline Reporting Corp - Similar to IATA
Not-For-Profit communications company in the US also provides network services to GDS
and hotel and car companies
AS Airline Solutions
ASP Application Service Provider - SynXis is considered an ASP.
ASCII (pronounced as-key) Plain text (no special formats) used in programming
AVI Video format for use with Windows - also used is Quicktime
AXESS GDS system provided by Sabre used mainly by Japanese travel Agents
B Bandwidth The amount of information that can be transferred over a network or internet connection
BAR Best Available Rate
Base Rate The single occupancy rate of a Rate Plan
BAUD (pronounced bawd) The speed of a computer modem - term no longer used - see bps
BE Refers to the Hotels Booking Engine also referred to as IBE - Internet booking engine
Best Practice - Tried and tested way of doing things. Gets shared across the business to
prevent "re-inventing the wheel"
bps Bits per second used to describe the speed of a modem
A trail left as you move through the system so you can track previous pages you have
Browser Software used for accessing the internet (ie Netscape, MS Internet Explorer)
Industry term for placing an arriving guest at a substitute hotel due to no rooms.
Bump / Book Out
Normally they would also pay for first night, taxi and a couple of phone calls
C Cathode Ray Tube (CRT) PC monitor (old style with tube)
Case Detail Description of a customers Issue, Problem or Question.
CCD Customer Care Desk
CCP Central Commissions Payments
Compact Disc - They can be Recordable (CD-R) information recorded once or
rewritable (CD-RW) - Data can be copied to the CD on more than one occasion.
Rewritable compact discs can also be erased.
1. Customer on Demand Training
2. Compensation Decision Tool
A method of delivery or distribution via a particular route e.g GDS, IDS, Voice Booking
Closed Session A period of time in which users use the new release for testing.
Complete Access Amadeus type A link that provides instant responses to Travel Agents
ConCur EMEA computer system for company employees expense claims
Rate negotiated between a hotel and a travel agency group. A consortium is a
conglomerate of travel agencies
Contact Any individual associated with an account.
Contract Written Agreement
Small files left on computer when on the internet helps websites recognise you when you
Central Reservation Office (a place where agents can book multiple hotels). (Call
CRM Customer Relationship Management
Central Reservation system (a central database of rates/availability/info/electronic
CSP Cryptographic Service Providers (works with API)
CSV (comma delimited) For exporting to Excel - data can be manipulated - Used in Reports
Cyberspace The 'Universe' available on the internet
D Dashboard In Sales Force - A realtime snapshot of KPI's which is graphically displayed.
Rates that are linked to, and track another rate. Eg CONBTI linked to CONAMX but 5%
Locations that can be linked to your property to increase search options on reservations
Direct Connect SABRE type A link giving instant responses.
Direct Connect Availability (DCA) SABREs seamless link providing LIVE availability direct from hotel res systems
Section of each GDS that holds all the info about our hotels including sales info to try to
Direct Reference Systems
persuade the agent to book our hotels
A unique scheme where hotel guests can claim against both their hotel loyalty card and a
Frequent Flyer card thus gaining twice the points.
DOW Day of Week
DPM Development Performance Management
Direct Reference System - GDS page for corporate information, mainly used by travel
Drop down menu Accessed by clicking on arrow next to input box - click on choice to fill in box
DS Data Services
DSWO Data Services Work Order
Dynamic Packaging In Red X this refers to where independent ‘value added’ extra’s are added to a Rate Plan
E E-mail Electronic Mail
EBITDA Earnings Before Interest, Tax, Depreciation and Amortization
.edu A domain suffix given to websites of educational institutions
EMEA Europe, Middle East, Africa
E-Site Division of SynXis for online marketing and web design
ETMT Employment Transaction Management Tool
Export To send data into another program to make it easier to view
Express View Quick way to see all rates/restrictions/inventory for each room type (by channel)
F False No!
A free or subsidised visit to our hotels for agents designed for them to acquaint
Familiarisation Tour (FAM)
themselves with our products
A Sabre and QANTAS airlines product for Travel Agents in Australia, New Zealand and the
FAQ’s Frequently Asked Questions
Favourites Bookmarked links you can set up to your most used/visited pages
Term used to describe the booking restrictions used on programs to minimise dilution of
Fencing higher rates. Examples of these can be advance booking, guarantee, cancellation or
refund policy requirements
Filter When you add in search criteria (parameters) to lessen the information returned
To protect your computer from anyone else accessing it from outside the company's
FLASH BE One of 2 versions of the SynXis booking engine
Best prediction / estimate on how much future business (Revenue) you anticipate to
Full pattern LOS - mainly used by automated Yield systems, however can be inserted
manually by hotel users if necessary.
A system used for sending files (sometimes very large files) by secure link over the
FTP (file transfer protocol)
internet regardless of type of computer or operating system
FYI For Your Information
FYROM Former Yugoslav Republic of Macedonia
G Galileo/Apollo One of the four GDSs
GC (Guest Connect) Guest Connect is SynXis's Booking Engine
Get There Travelocity - booking tool for Sabre employee travel bookings.
Global Distribution System (what Travel Agents use to access and book flights/hotels/car
hire) AA = Sabre, UA = Apollo/Galileo, 1A = Amadeus, TW = Worldspan
GETS Gabriel Extended Travel Services - GDS for over 30 partner airlines
Graphics interchange Format - a way of storing a photograph or graphic using minimal
GOP Gross Operating Profit can also be known as IBFC
Guest Name Record (GNR) The file in a hotels CRS or PMS which contains the guest reservation information
GUI (pronounced gooey) Graphical User Interface - Front end user interface ie Trip manager, PlanetSABRE
H Hacker Someone who breaks into a network and tampers with the system
HIP Hotel Information Pack
HIF Hotel Verfiy Form (Hotel Initialisation Form)
HK Designator to show segment as confirmed in a GDS
Hotel Description Data in the GDS which includes such things as address, phone, ratings
HOD room and property description, policies, reference points, landmark, services and
Home Page The main page of a website
The THISCO subsidiary created to provide centralised commission payment, worldwide
Hotel Clearing Company (HCC)
and in local currency, for hotel chains
Hotel Description (HOD) The information area that holds the info for a hotel like address tel numbers etc
Hotel Electronic Distribution Hotel marketing automation organization formed to promote the communication,
Network Association (HEDNA) procedures and technology for hotel distribution through the GDSs
Hotel Select The Hotel product of Worldspan
Worldspans seamless connectivity product that allows agents to rates and info drawn
directly from the hotels CRS
HTNG Hotel Techincal Next Generation
html Hyper Text Markup Language - used for writing web pages
HTML BE One of 2 versions of the SynXis booking engine
Hyper Text transfer protocol - set of rules that govern the delivery of web pages over the
internet - also the beginning of all web addresses
Control mechanism to open and close rates in RedX. Can be set by a user or via an
automated yield managaement system. (eg IDeaS V5i).
Hyperlink A line of text that when clicked will open another document or web page
I IATA International Association of Travel Agents - identifying number for Travel Agents
IBE Internet Booking Engine
IBFC Income before fixed charges
IDeaS Yield Management - System Provider. (V5e / V5i)
IDS Internet Distribution Systems: Websites such as Expedia, Orbitz etc
IM Instant Messenger
Infini Japan based regional GDS owned by Abacus and ANA
Apollo/Galileos seamless availability product that enables agents to view rates and info
for hotels directly from their CRS
Galileo Internationals Type A link product that enables travel agents to receive instant
responses to bookings
A type of mapping table that acts as a 'translator' allowing messages to pass between
separate databases/systems specific rooms, rates, description and policies
International network of networks - includes ALL computers in the world that are
connected to a network
Internet Cache or Temporary Record kept on your computer of pages visited - helps reload pages quicker when you
Internet Files return
Internet protocol address - the address of a computer - EVERY computer on the internet
has a unique IP address ie 255.255.255.1
Internet relay chat - a way of chatting to other PC users round the world by text in a
specific chat channel
Integrated Services Digital Network - a network that moves much faster - up to 128,000
bits per second
ISP Internet Service Provider
J Java Application used to enable animation on websites and some computer programs
An image compression system formed by the Joint Photographic Experts Group. Widely
JPEG (pronounced JAY-PEG)
used on internet however some Internet browsers do not support them
K KPI Key Performance Indicator
Kronos Payroll / Work Force Management / Time Tracking system.
L LAN Local Area Network - a small concentrated network
LBE Linear Booking Engine
Lead Any person, organisation or company that may be interested in products or services.
LRA (Last Room Availability) The ability to book the last room in the hotel
Login An ID given to each person to be able to access the system (ie RedX)
Maximum Length of Stay. This will prevent a booker from booking a stay longer than the
number of days selected.
Market Intelligence Centre - The MIC provides a centralized repository of market
information from both internal and external sources, exploring topics such as market
trends / size / forecasts, competitive profiles, landscape and segmentation analysis,
customer satisfaction ratings, product concept tests, etc
Minimum length of stay The ability for a hotel to state that guests arriving on a certain
day must stay for a certain number of nights
Short for Modulator-Demodulator - Converts a PCs digital signals into analogue to be able
to send it to other PCs over telephone lines
MVD Montevideo - Uruguay - SynXis Data Centre
Multi-level rates Apollo/Galileo term for negotiated rates
N Negotiated Rates
Rates that are part of contract. These rates are restricted so that an agent can only
access them with their own code or that of the corporate
NDA Non Disclosure Agreement
Net An abbreviation for network - can also refer to the Internet
Netiquette Internet Etiquette - for instance shouting by using CAPITAL LETTERS!
Netscape Navigator An easy to use Internet browser interface
NLRA Non Last Room Availability
Numeric Numbers only
The Online Distribution Database that contains basic hotel information which is supplied
to those websites that use the Pegasus Booking Engine (via the Pegasus Switch)
ODDR The Online Distribution Database Redesigned - will replace ODD eventually
Offsets An additional person supplement that would be added to a base rate.
the business model used by Priceline.com and Hotwire.com where the consumer does not
know what product/brand they are buying before they purchase it.
Opportunity Any potential revenue generating event (deal)
Ops Operations Department
OTA Open Travel Alliance
An amount of rooms that the hotel will sell over the capacity for the property. This can
Over Booking be applied to the total hotel (house) as well as being distributed across a particular room
type / selection of room types.
P Parameters For use in Reports - the information you want to search on ie. Date, rate type.
Passenger Name Record (PNR) A booking file with travel, hotels, car bookings and passenger details help in the GDS
PATA Pacific Asia Travel Association.
PBIT Profit Before Interest and Tax.
PCI Compliant Payment Card Industry - Industry standard for credit card Data Security Standards
PERO Provides centralised commission payment system in New Zealand for hotel chains
PI Property Interface
PID Property ID Number
Pipeline Future Sales Opportunity/Deals (sales pipeline)
Property Management System (the system you have at hotel level that manages your
accommodation, reservations, accounting etc) (ie Fidelio)
PMS code Sometimes used where code in RedX does not match code in PMS
Used to stop annoying Ads appearing on internet pages, but can affect software
Pop Up Blocker
applications as well.
Pop Up Box A box that appears when you click on certain links
Pseudo City Code (PCC) Individual identifier number assigned by the GDS which is used to identify travel agents.
A rate negiotated between the hotel company and a specific client. This can also be
known as a negotiated rate or volume rate.
Q QA Quality Audit
QuickTime A video system that compresses and plays videos on a computer
R Radio Button Small round button to click to make a selection
Rate Access Code Specific Code used to securely book a negotiated rate on the GDS.
Rate Category Previously known as SRP Groups
RFP Request for Proposal
Rate Plan Previously known as Rate Types
Rate Season Dates rate is available
RedX SynXis Reservation System
Refresh Used to refresh internet pages (including RedX) either click on View - Refresh or F5
Related tasks Preset links to pages that are linked in some way to your current page
Re-Seller Third party that sells on our Services / Products (repersents us)
ResAccess See Wizcom International
Revenue Per Available Room (Yield Management term - Total accommodation revenue
divided by the total number of rooms available).
1. Read Only 2.
Room Only (rates with no inclusive elements)
ROI Return on Investment
An alphanumeric code given to all rooms to identify it's amenities in a GDS ie A1K usually
means deluxe room with 1 king bed
Room Master Hotel booking program of Apollo/Galileo
Room Type Classification of room including bedding - ie Deluxe King Bed
Run Of House A flat price at which a hotel agrees to offer any of its rooms
S Sabre One of the four GDSs
Sabre Town Internal Company - Networking Site / Community
Sabre Online Research Online System for creating Customer Survey's / Feedback Questionnaires
Sita Airline Hotel Advanced Reservations Automation - Hotel booking system for GETS
GDS. Allows staff of airlines etc to check availability
SAP Sabre Accounts Payable
The highest level of GDS access - allows live information to be pulled direct from Hotels
Search Engine Website that provides search capabilities for the whole web - ie www.google.co.uk
CRS control function - arrival must coincide with a minimum length of stay including but
not necessarily starting on that night.
Hotel Reservations / Revenue Manager will apply a selling strategy to manage their hotels
rates / room type inventory based on demand levels.
Central computer system that holds all the files, documents and other functionalility and
delivers it to users of that network.
Service Delivery Manager External / Customer Facing job title for Implementations Person
SF (SalesForce) Sales Force a central sales and account amanagement system used by SynXis
Shopping Basket On a website - where your purchases/bookings are collected prior to payment
Ensuring the same rates and availability restrictions apply in all channels. This will ensure
Single Image Inventory that bookers will get access to the same rates and availability irrespective of the channel
they are "shopping" in.
SLA Service level Agreement
SLC SynXis Learning Centre - Online Training environment
Signature File A footer automatically added to emails.
Societe International De Telecommunications Aeronautics - A non-profit organization
offering communication system in the travel industry it operates SAHARA
Site Map Page showing links to all other pages within that website
SOA Service Oriented Architecture
SOP Standard Operating Procedures
Southern Cross GDS marketed in the South Pacific - uses Galileo/Apollo (RoomMaster) applications
SynXis internal communication to all team members, on the company's plan / vision /
Strategy Map strategy for the next few years. All objectives come or are linked back to the Strategy
Sabre Travel Information Network - Operates SABRE GDS - own by AMR - the owner of
Smith Travel Research - Provides global reports on hotels performance across all
brands/cateogries in regards to occupancy, revpar, ADR etc
Subscription Used to set up reports to be produced on a regular basis
A Hotel Chain or Property is repersented under one company on the GDS and want to
Switch to being repersented via / Under the SynXis Chain Code.
SWOT Strenght Weakness Opportunites Threats
Switch/Ultra Direct Software that routes data and messages between CRS/GDS/Websites
System One The original GDS merged to make Amadeus
A phone line connection that can transmit 1.5 million bits per second - frequently used to
connect to LANs
T-3 Phone line capable of transmitting 45 million bits per second - capable of full screen video
TACS Travel Agent Commission Settlement
Transmission Control Protocol/Internet Protocol - A set of rules that governs how
different PCs can talk to each other on different networks
Software tool for SynXis - Development Team - where enchancements, fixes and new
functionality is recorded and released once designed, tested and approved.
The Hotel Industry Switch Company - Not for profit organisation formed by 16 hotel
companies. They first developed Ultra Direct for communicating with GDSs
ThinkWeb Used to store and maintain static hotel specific information for Booking Engine
TN Travel Network
Town Hall Internal Meeting - update by Region.
Type A GDS link that delivers confirmations within 7 seconds
Batched Type (teletype) - confirmations are returned to the travel agent via their Queues
and require action by them
U UC Designator to show segment as unconfirmed in a GDS
A type of operating server that is used on servers - designed for use by many people at a
URL Uniform Resource Locator – web address
USP Unique Selling Point
V VAS Virtual Agent Services (Outsourced Call Center)
VAT/GST Value added Tax/Goods & Services Tax.
VPN Virtual Private Network
Voice Agent Reservations system used by CROs
Industry term for placing an arriving guest at a substitute hotel due to no rooms.
W Walk Normally they would also pay for first night, taxi and a couple of phone calls (Bump /
WAA Web Application Accelerator (Akamai)
WAN Wide Area Network
Web Archive This is in HTML format - used in Reports
Web browser The software used for accessing the internet
A collection of web pages that are thematically or commercially related and are linked
together via a homepage.
Winzip Program used to make large files much smaller (zips them up)
A subsidiary of Avis - provides a link between CRS and GDS - they were the first seamless
WL Designator to show segment as waitlisted in a GDS
Worldspan One of the four GDSs
WTTC World Travel & Tourism Council
X XML file with report data For importing into other applications - used in Reports
The practice of airlines, hotel and car companies to control the supply and price of their
Y Yield Management
products to ensure maximum revenue. Can also be know as Revenue Management