CBI - CBS Tender by liwenting

VIEWS: 15 PAGES: 18

									                                                                                                                Centralised Banking Project RFP

                                                                                                                      HO:DIT:CBS:2005-06 :04




 The following points are to be considered by the vendor:

 1. The requirements mentioned in the Technical RFP (Annexure H, I, J, K) is mandatory.


 2. The bank expects the vendor to provide all the requirements specified in this RFP and quote for the same.

 3. The vendor has to provide the complete list of Bill of Material (BOM) with part numbers and quote for the same BOM in the financial bid.




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 Technical Details - Core Banking Solution
   Sr. No.                        Technical Requirements                                             Vendor Comments
 1              Application Requirements
 1.1            Should support online real time & batch operations
 1.2            Provide support for scheduling and defining of Jobs
 1.3            The core banking application should be able to process a minimum of 225
                transactions per second on the proposed hardware
 1.4            Should support 10000 users at any given point in time.
 1.5            During the migration from legacy systems, the core banking should support
                storage, retrieval and upload of legacy data
 1.6            Should support legacy systems of the bank during the migration stage (TBA,
                ALPM etc.)
 1.7            Should support data comit at the central location and the respective branch
                location in real time mode
 1.8            The core banking solution should have the ability to allow electronic interactions
                with other banks / brokers / custodians / DPs / etc. for communicating /
                confirming rates, calculations, etc.
 1.9            The core banking solution should have the ability to support LDAP
 1.10           The core banking solution should have the ability to support third party Single
                Sign on solutions
 1.11           Should support 3-tier architecture model.
 1.12           Ability of the application to support symmetric multi-processing architecture.
                Indicate how many processors can the application handle.
 1.13           The core banking application should have the ability to support thin clients
 1.14           Ability to sign the data that is being downloaded from CBS, by CBS server's
                certificate, so that it can always be verified by the application or user, who use
 1.15           this data provide authorisation/verification mechanisms with the use of smart card
                Ability to
                based digital signatures
 1.16           Ability to upgrade the authentication and authorisation mechanisms to
                accommodate the future use of smart card based digital signatures by the
                customers




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 Technical Details - Core Banking Solution
   Sr. No.                        Technical Requirements                                               Vendor Comments
 1.17           Ability to verify digital signatures of data being uploaded in core banking solution
                wherever signatures available
 1.18           Core banking solution should not allow any database level modification like
                creating, modifying, deleting, dropping database objects from application front-
                end
 1.19           Ability of the CBS server to sign the data being downloaded, so that the
                application/user can verify the data integrity, while uploading the same.
 1.20           Ability to restrict user logins to one workstation, date & time wise from a central
                location (DC or DRC)
 1.21           Capability to log out a user when there is an unexpected breakdown in the branch
                server
 1.22           The architecture should support online real time updating between the application
                & database
 1.23           Encryption to be used for data traveling between core banking solution and
                delivery channels

 2              Database Requirements
 2.1            Ability to support for pooling multiple database connections when the load on the
                application increases
 2.2            Support for database clustering and the number of clusters that can be
                configured
 2.3            Support for central storage of data with multiple instances of Database
 2.4            The Database architecture should have the Facility to increase the number of
                concurrent instances to keep the database server parameters below 70%
                utilization (CPU, Memory, Hard disk, etc.)

 3              Hardware and Operating system
 3.1            The Operating system should support IP V6
 3.2            Response Time < 10 milli seconds
 3.3            Hardware parameters (like CPU, Memory, hard disk, NIC, etc.) should not cross
                the 70% utilisation levels at any point in time.


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 Technical Details - Core Banking Solution
   Sr. No.                        Technical Requirements                                          Vendor Comments
 3.4            Should be able to support different protocols (TCP/IP, IPX, etc.)
 3.5            Anti-virus software should be installed on all machines & automatically updated
                on a regular basis
 3.7            The response time from the SAN should be < 10 ms for any transaction
                The communication between server, database and other connected systems
                should be encrypted.
 3.8            The server should be horizontal & vertical scalable
 3.9            The hardware components should be hot swappable

 4              Backup
 4.1            The solution should be compatible with all types of backup devices
 4.2            The solution should support all backup application softwares (e.g. Veritas, HP,
                etc..)
 4.3            Should be capable of automating the backup process for all the applications /
                database in the Data centre & Disaster Recovery site
 4.4            Should support IP protocol
 4.5            Should be capable of changing the tapes from the tape library automatically for
                the specific application / database
 4.6            Should support Enterprise Management Solutions
 4.7            Should support fibre channel controllers
 4.8            The DR site to be sized, configured to handle maximum of 15 minutes downtime.




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 Technical Details - Branch Requirements
       Sr. No.                                  Technical Requirements                                   Vendor Comments
 1               General
 1.1             Offline capability i.e. Allow full functioning of the branch,except inter-branch
                 transactions, even in case the network connection with the central server goes
                 down (offline), through the branch server
 1.2             Branch server to automatically detect that the central server connectivity is lost.
                 Similarly synchronisation between branch server and central server should be
                 initiated automatically when connectivity is regained.

 1.3             Should support synchronisation between the branch server and the central server
                 on real time, online and batch modes
 1.4             Should support synchronisation using Queuing, Messaging, Direct ODBC calls, or
                 any other (specify)
 1.5             Should support secure ftp or any other secure protocol (specify) to upload /
                 download data from the central server to the branch server & vice-versa
 1.6             Allow for consolidated updates to the central server (when the branch is offline)
                 from the branch server. This may be required if connectivity is lost for more than
                 a day.
 1.7             Should have a facility to transmit only incremental changes during
                 synchronisation between branch server and central server.




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 Technical Details - Internet / PC Banking
       Sr. No.                                 Technical Requirements                                    Vendor Comments
 1               General requirements
 1.1             The system should support thin client i.e., 3-tier client server architecture
 1.2             System should not allow concurrent sessions for the same customer
 1.3             The system should automatically log out a customer in case of session
                 breakdowns (e.g., communication failure, high inactivity period - these should be
                 parameterized)
 2               Interfaces
 2.1             The system should be able to interface with the core banking system online and
                 seamlessly without keeping any transactions pending for processing.
 2.2             All modules in the system should be fully integrated and provide online
                 processing, real time updates and batch processing
 2.3             Provide messaging / interfacing ability to execute back end transactions
 2.4             Provision for an interface with the core banking solution, treasury solution, cash
                 management systems, external information provider (reuters), telecom
                 companies for utility payments, payment processing systems, RTGS, NDS,
 2.5             CFMS, etc.
                 Provide support to ISO 8583, XML, WAP, SMS, etc. standard messaging
                 protocols for interfacing.
 2.6             The system should have the ability to rollback a transaction to a particular stage
                 and restart, if required.
 2.7             Provide ability to define business rules for validation and translation of incoming
                 messages
 2.8             Ability to interface with email server.
 2.9             Provide file/information download facility for corporate customers based on rules
 2.10            The system should support LDAP.
 2.11            The application should have the ability to support Microsoft Internet Explorer,
                 Netscape, and other such browsers (all latest versions)
 2.12            All the communication links should be secure/encrypted (e.g. SSL, WTLS etc.)

 3               Web Server




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 Technical Details - Internet / PC Banking
       Sr. No.                                Technical Requirements                                    Vendor Comments
 3.1             The application should have the ability to support Apache, Netscape enterprise,
                 Commerce server, Microsoft IIS, etc. as web servers
 3.2             The web server should have the capability of writing to multiple logs
 3.3             The web server should have the capability to support Virtual Servers
 3.4             Should support network monitoring agents like SNMP agent, etc.
 3.5             Should be able to support Integrated certificate server, SSL with 128 bit
                 encryption mechanism
 3.6             Should be able to install on Windows platforms, UNIX flavours, etc (Operating
                 systems).

 4               Application Server
 4.1             The application should be able to support HTML, DHTML, etc. (Markup language)

 4.2             The application should be able to support Server side languages like ASP, JSP,
                 Personal home page, Cold Fusion Markup Language (CFML), Common Gateway
                 Interface (CGI), etc.
 4.3             Client side scripting/ programming languages like Java scripts, VB scripts, Java
                 Applets, ActiveX, etc should be supported
 4.4             The application should support the application layer technologies like Java, C++,
                 Netscape server application process interface, Internet server application process
                 interface, etc. should be supported
 4.5             Database Connectivity support should at a minimum be ODBC, JDBC, etc.
 4.6             The search engine should be able to search for requests within the site and
                 associated sites
 4.7             Should support digital certificates for signing & encryption
 4.8             The search engine should provide support for Keyword searches, boolean
                 searches, category searches, etc.
 4.9             Queuing system for prioritizing messages to external applications. The system
                 should ensure the commit of the message.




Strictly Confidential                                                   Annexure J                                               Page 7
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 Technical Details - Internet / PC Banking
    Sr. No.                                 Technical Requirements                                      Vendor Comments
 4.10           Provide support for store-and-forward mechanism in case of a communication
                breakdown
 4.11           Support standard queuing engines (IBM MQ, MSMQ, etc.)
 4.12           The system should provide interface to standard firewalls (application proxy,
                stateful inspection and mix of both)

 5              Audit Trails
 5.1            System to provide session log files. The user should be able to analyse the
                information (e.g., account id, session time etc.)
 5.2            System should provide tracking of the client’s IP address
 5.3            The application should facilitate definition of user-defined log files for tracking
                sessions
 5.4            Support for comprehensive audit trail features such as:
 5.4.1               Daily activities log are merged into the history log files
 5.4.2               Date, time and user-stamped transaction checklist are on-line generated for
                     different transactions
 5.4.3               All transaction screens should display system information including Function
                     ID and Name, Processing Date, Current Time, Current User
 5.4.4               Daily activity reports are provided to highlight all the transactions being
                     processed during the day
 5.4.5               Unsuccessful attempts to log-in to the system should be recorded
 5.4.6               All attempts to access/change system data should be system driven

 6              Data Consistency Control
 6.1            During transaction input, fields are automatically validated to ensure the validity
                and consistency of data
 6.2            Automatic linkage among the various products ensures the consistency of data
                between these products

 7              Parameterization Requirements



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 Technical Details - Internet / PC Banking
     Sr. No.                                Technical Requirements                                     Vendor Comments
 7.1            The system should support parameterization, especially the following features:
 7.1.1             Transaction details (data items)
 7.1.2             Functionalities of each product category and the sub-products under it
 7.1.3             Operation details
 7.1.4             Input & output layouts
 7.1.5             Calculations, validations and default values
 7.1.6             Help screens and help levels
 7.1.7             Batch functions
 7.1.8             Output of reports
 7.1.8             Frequency of document generation
 7.1.9             Approval Authority levels
 7.1.10            System should provide blank fields facility for the user to define other fields
                   which may be required

 8              Reporting features
 8.1            Availability of flexible and powerful report writer
 8.2            Provide a full set of operational and audit trail reports for each of the modules.
 8.3            Periodical reports to appropriate authorities can be generated. The frequency and
                content of the reports can be determined by the bank user.
 8.4            Reports through generalized data selection utilizing logical and arithmetic
                relationships
 8.5            Report generation linking several data files simultaneously
 8.6            Automatic report generation capability
 8.7            Pre-built query feature for non-programmers
 8.8            Generate reports using sorting capability on variable number of descending or
                ascending sort-keys
 8.9            Generation of reports containing statistical information concerning files
 8.10           User options such as - online viewing, hard copy generation, file creation etc.




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 Technical Details - Tele Banking
       Sr. No.                              Technical Requirements                                    Vendor Comments
 1               General requirements
 1.1             Application Editor
 1.2             Enable GUI support for development of IVR scripts
 1.3             Indicate the programming language supported by the application for developing
                 IVR scripts
 1.4             Operating platforms on which Application editor is available:
 1.4.1                n     Windows 95
 1.4.2                n     Windows 98
 1.4.3                n     Windows NT
 1.4.4                n     Windows 2000
 1.4.5                n     Unix (specify flavor of Unix)
 1.4.6                n     Windows XP
 1.4.7                n      Linux
 1.4.8                n     Others Please specify
 1.5             Support for standard libraries for IVR script development for the following:
 1.5.1                n     Call accepting
 1.5.2                n     Input accepting from the user
 1.5.3                n     Call Redirecting
 1.5.4                n     Call termination
 1.5.5                n     Database operations
 1.5.6                n     Message generation (messages for integration with other applications)
 1.5.7                n     Support for menu generation
 1.5.8                n     Output management
 1.5.9                n     Session related data
 1.5.10               n     Others (Please specify)
 1.6             List the PBX equipment that the tele-banking application integrates with
 1.7             Does the Tele-banking application provide support for (also indicate number of
                 available ports for the following)
 1.7.1                n     Voice (Analog)
 1.7.2                n     GSM and G.726
 1.7.3                n     Fax
 1.7.4                n     Internet
 1.7.5                n     Others Please Specify

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 Technical Details - Tele Banking
     Sr. No.                                   Technical Requirements                                  Vendor Comments
 1.8            Integration with a PSTN/Switch standards
 1.90           Support for H.323 gateway
 1.10           Compliance with typical Bus standards
 1.10.1              n     CTBus
 1.10.2              n     MVIP
 1.10.3              n     SCBus
 1.10.4              n     Others (Please Specify)
 1.11           In case the Application Engine integrates with a DSP Card. List the specifications
                of the DSP Card (For analog-digital conversion)
 1.12           Does the Tele-banking application engine inherently support
 1.12.1              n     Pulse phones
 1.12.2              n     Tone phones
 1.13           Does the Tele-banking Application support IP (e.g. VoIP)
 1.14           Does the Tele-banking Application have access to (PBX) switch information like
 1.14.1              n     ANI
 1.14.2              n     DNIS
 1.14.3              n     Ability to collect and forward calls
 1.14.4              n     Called and calling number identification
 1.14.5              n     Message waiting notification,
 1.14.6              n     Busy lamp fields
 1.14.7              n     Disconnect supervision
 1.14.8              n     Others (Please Specify)
 1.15           Call routing features support by the application
 1.15.1              n     Support for call routing to manned operators
 1.15.2              n     Support for multiple media scheduling
 1.15.3              n     Support for skill based routing to manned operators
 1.15.4              n     Support for monitoring and optimising agent queues
 1.15.5              n     Support for pre-routing to agent desktops
 1.16            IVR script deployment and management
 1.17           Does the script deployment environment (run-time environment) comply with any
                of the application server frameworks like:
 1.17.1              n     Enterprise Java Beans (EJB) (Provide information on the version of
                     EJB supported)

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 Technical Details - Tele Banking
    Sr. No.                                  Technical Requirements                                 Vendor Comments
 1.17.2              n     COM+, MTS
 1.17.3              n     Others Please specify
 1.18           What is the mechanism of the application for initiating IVR scripts
 1.19           What is the mechanism of the application for removing IVR scripts from the run-
                time environment once the script has been completely executed
 1.20           Support for simultaneous execution of multiple IVR scripts
 1.21           Support for storage of IVR scripts in
 1.21.1              n     File System (of the Application Engine)
 1.21.2              n     LDAP directory
 1.21.3              n     Database engine (Please specify DBMS supported)
 1.21.4              n     File System (of the Application Engine)
 1.21.5              n     Others (Please specify)
 1.22           List audio formats supported by the application engine for storage of audio
                recordings
 1.23           What is the storage mechanism used by the application to store recorded audio
                information
 1.23.1              n     File System (of the Application Engine)
 1.23.2              n     LDAP directory
 1.23.3              n     Database engine (Please specify DBMS supported)
 1.23.4              n     Others (Please specify)
 1.24           What mechanism does the application server use to connect with a database
                engine
 1.24.1              n     ODBC
 1.24.2              n     JDBC
 1.24.3              n     Others (Please specify)
 1.25           Database servers supported by the application (Please specify the version):
 1.25.1              n     Oracle
 1.25.2              n     SQL Server
 1.25.3              n     Informix
 1.25.4              n     IBM DB/2
 1.25.5              n     Sybase
 1.25.6              n     Others (Please specify)
 1.26           Operating systems supported by the application server

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 Technical Details - Tele Banking
     Sr. No.                                   Technical Requirements                                      Vendor Comments
 1.26.1             n      Windows 2000
 1.26.2             n      Windows NT
 1.26.3             n      AIX
 1.26.4             n      HP-UX
 1.26.5             n      Sun Solaris
 1.26.6             n      Alpha Unix
 1.26.7             n      OS/400
 1.26.8             n       Linux
 1.26.9             n       Windows XP
 1.26.10            n      Others Please specify
 1.27           Interfacing with dependent systems (also list the products supported)
 1.27.1             n      Call Manager
 1.27.2             n      Computer Telephony Integration (CTI Tools)
 1.27.3             n      Time Division Multiplexing interface
 1.27.4             n      PBX
 1.27.5             n      CRM engine
 1.27.6             n      Others (Please specify)
 2              Audit Trail
 2.1            Does the system provides comprehensive audit trail features such as:
 2.1.1              n      Daily activities log are merged into the history log files
 2.1.2              n      Date, time and user-stamped transaction list are generated for different
                    transactions
 2.1.3              n      Do transaction screens display system information including Function
                    ID and Name, Processing Date, Current Time, Current User
 2.1.4              n      Daily activity reports are provided to highlight all the transactions being
                    processed during the day
 2.1.5              n      Support for recording of Unsuccessful attempts to log-in to the system

 3              Reporting
 3.1            Support for user defined reports
 3.2            Support for web publishing of reports
 3.3            Does the Tele-banking application engine provide integration with standard report
                writers to support user defined reports

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 Technical Details - Tele Banking
     Sr. No.                                 Technical Requirements                           Vendor Comments
 3.4            Support for system and user generated alerts (event based)
 3.5            Support for reports for IVR script execution status
 3.6            Support for reports for IVR script execution flows
 3.7            Real time agent status/activity monitoring
 3.8            Real time business status/activity monitoring
 3.9            List other reports supported by the Tele-banking application
 3.10           Ensure complete log of all successful/unsuccessful events/accesses to the
                system/database by users, resources used and actions performed (including
                recording all changed values where applicable)
 4              External Interfacing
 4.1            Message based integration
 4.2            File formats supported for message based integration
 4.2.1               n      XML messages
 4.2.2               n      Text messages
 4.2.3               n      Flat file
 4.2.4               n      Others (Please specify)
 4.3            Message formats supported by the application:
 4.3.1               n      ISO 8583
 4.3.2               n      IFX (XML based)
 4.3.3               n      Others (Please specify)
 4.4            Integration with a Messaging Middleware like:
 4.4.1               n      MQ Series
 4.4.2               n      MS MQ
 4.4.3               n      Tibco Active Enterprise
 4.4.4               n      Support for XML (presence of XML parser)
 4.4.5               n      Support for user defined XML Schemas/DTD
 4.4.6               n      Others (Please specify)
 4.5            Does the Tele-banking application have a set of published APIs
 4.6            Support for standard component frameworks
 4.6.1               n      COM/DCOM/COM+
 4.6.2               n      Corba
 4.6.3               n      RMI
 4.6.4               n      Other Please Specify

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 Technical Details - Tele Banking
     Sr. No.                                Technical Requirements                   Vendor Comments
 4.7            Mention the messaging solutions that the application supports
 4.7.1              n      MS Exchange
 4.7.2              n      Lotus Notes
 4.7.3              n      Novell GroupWise
 4.7.4              n      Others (please specify)
 4.8            IVR routing based on DTMF
 4.9            Support for multiple languages
 4.10           Integration with LDAP




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 Technical Details - Customer Call Center / Help Desk
       Sr. No.                                  Technical Requirements                                  Vendor Comments
 1               General requirements
 1.1             Capability to divert call to an idle attendant
 1.2             Alarm notification to the supervisor in case of emergency
 1.3             Ability to record the trunk number and the calling number in case of emergency
 1.4             Ability of the system to provide all agent parameters to follow the login ID,
                 irrespective of the physical location of their terminal
 1.5             Auto call routing
 1.6             Ability of an agent to handle more than one ACD call
 1.7             Music or Key announcements on hold or call waiting
 1.8             Statistical tracking and projection
 1.9             Real time data tracking for ACD line
 1.10            Support for "call back" option in the event of long call waiting
 1.11            Wireless headsets
 1.12            Direct outward dialling
 1.13            Direct inward dialling
 1.14            Hot line facility
 1.15            Complete agent monitoring and recording by ID
 1.16            Logging of login and other operational details of the agents
 1.17            Real time statistics display
 1.18            Support of hardware and software upgrades
 1.19            Secure Socket Layer support

 2               Interfaces
 2.1             Integration with the IVR for Tele-banking
 2.2             Integration with the ACD
 2.3             Integration with CTI
 2.4             Support for display of calling party's number and other details at the workstation
                 of the agent
 2.5             Support for recording and monitoring calls handled by all agents
 2.6             Support for email and FAX



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 Technical Details - Customer Call Center / Help Desk
     Sr. No.                                  Technical Requirements                                    Vendor Comments
 2.7            Support for video conferencing facility
 2.16           Web Interface
 2.16.1         All features available in telephony interface should be available in the web
                interface and vice-versa.
 2.16.2         The Web interface can also be used to control a combined web-telephony mode
                where audio flows through the telephone.
 2.17           Email Interface
 2.17.1         1. Voicemail messages are integrated into the owner's email inbox where they are
                accessible from his email browser, e.g. Outlook and Eudora. This email box
                could be separate from, or integrated with, the email box that the user uses for
                email.
 2.17.2         2. The owner can listen to his email using the telephony interface. I.e. the System
                understands MIME and in addition to playing popular audio formats is also able to
                perform text-to-speech on plain-text, rich-text, and the text content of html.

 2.17.3         3. Each voice message includes header information for the calling party, the
                called mailbox, and time of the call. Vendor must specify how and when the
                system binds the mapping of calling party to that party's identity, and how the
                system handles Caller Name, directory telephone number, Caller-ID blocking and
                similar concepts when presenting Caller-ID information.
 2.18           ODBC interface for all types of databases

 3              ACD
 3.1            Integration with EPABX and other systems as applicable
 3.2            Enhanced conditional routing
 3.3            Music and recordable messages on hold
 3.4            Call back on queing basis in the event of all agents are busy.
 3.5            Adjustable queing limits
 3.6            Voice Response Integration
 3.7            Call routing can be done based on the following:



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 Technical Details - Customer Call Center / Help Desk
     Sr. No.                             Technical Requirements                         Vendor Comments
 3.7.1          Day of week
 3.7.2          Time of day
 3.7.3          Geographical locations
 3.7.4          Customer profiles
 3.8            Generation and maintenance of Call Detail Records for all the calls

 4              Report
 4.1            Graphical representation of the report
 4.2            Tabular representation of the report
 4.3            Historical and real time reporting capabilities
 4.4            Selection of report on the basis of following:
 4.4.1          Target
 4.4.2          Account
 4.4.3          ACD
 4.4.4          Service
 4.4.5          Archiving of reports




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