71 Things Customers Don't Want to Hear You Say
1. Ask the other guy. 2. Because I said so. 3. Call another extension. 4. Call back later. 5. Do it anyway. 6. Get over it. 7. I can’t do that. 8. I can’t help you more than one time. 9. I can’t help you. 10. I don’t care. 11. I don’t have time. 12. I don’t know what to tell you. 13. I don’t know where to find that. 14. I don’t know whom to call. 15. I just sold the last one. 16. I’ll do it later. 17. I’m going off duty. 18. I’m off the clock; you’ll have to ask someone else. 19. I’m on break. 20. I’m on the phone. 21. I’m too busy. 22. If I have time. 23. Impossible! 24. In a minute. 25. In your dreams! 26. It didn’t come in. 27. It’s not happening. 28. It’s not my fault. 29. It’s too late. 30. Just look on the website. 31. Just wait. 32. My boss said I couldn’t. 33. My shift is over. 34. No. 35. Not my problem. 36. Not on my shift. 37. Read your owner’s manual. 38. Sorry. 39. Take it and go! 40. Tell someone else. 41. That person’s not here. 42. That’s against the rules. 43. That’s all I can do.
44. That’s all there is. 45. That’s not allowed. 46. That’s not my department 47. That’s not my job. 48. That’s not our policy. 49. That’s not possible. 50. That’s the way we’ve always done it. 51. That’s your problem. 52. There’s nothing more I can do. 53. Too bad. 54. Too busy right now. 55. Try again later. 56. We don’t do that. 57. We don’t have it. 58. We have never done it that way. 59. We no longer carry that. 60. We’re closed. 61. We’re not Burger King. 62. We’re out of that. 63. We’re out of pizza. (GASP!) 64. When I get time. 65. Whenever I get to it. 66. You don’t understand. 67. You want WHAT? 68. You’re out of luck. 69. You’re too late. 70. You’re wrong! 71. You’ve got to be kidding. © 2008 All Rights Reserved. Scott Ginsberg, aka "The Nametag Guy," is the author of seven books, an award-winning blogger and the creator of NametagTV. He's the only person in the world who wears a nametag 24-7 and teaches businesspeople worldwide about approachability. For more info about books, speaking engagements or customized online training programs, call 314/256-1800 or email scott@hellomynameisscott.com.