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					                                                                                     Course Exams: Smarter, Safer, Greener
                                                                                                                  Office of Measurement Services (OMS)
                                                                                                                                      University of Minnesota



                               DMAIC Model                                                                                   Course Exams Process Flow                                                                                                     Making It Better
          In 2009, OMS worked diligently to make course exam scoring faster
          and more secure while maintaining a high level of accuracy. Through                                                                                                                                                                            Compliance
          scanner advancements, the creation of a file portal system and                                                                         Set up                           Ink Read Capability                                                    •Portal offers increased security and authorization
          electronic reporting, fuel-efficient delivery, and various other process                                                                                                                                                                        control, leading to peace of mind and legal
          improvements, course exam scoring at the University is smarter, safer                Start: Check In                                                                                                                                            protection.
          and greener than ever. OMS helps drive exceptional education through
          speedy course exam turnaround times and a commitment to                                            Submit                                                                                                                                      Speed
          measurement quality.                                                                                                     Ink Read Capability
                                                                                                             Answer                                                        Scanning                                                                      •Faster returned results due to circumvention of
                                                             DEFINE                                          Sheets                                                                                                                                       physical transportation and instant file transfer.
                                  • Previously involved sending
                                    paper reports to instructors
                                    through Campus Courier or e-
                                    mail                                                                                                                                                                                                                 Convenience
                      D           • Needed a return path that was
                                    secure                                                                                                                                                       Electronic
                                                                                                                                                                                                                                                         •Simple, easy to use. Already in use with 44
                                                                                                                                                                                                                                                          departments and it makes use of existing
                                                                                                                                                                                               Quality Control                                            University accounts (x500).
                                                                  MEASURE                            Receive
                                 • Turn around time reduced                                          Report                                                                                                                                              Green
                                 • Security protocols met                                                                                                                           Scoring
                                                                                               End: Check Out                                                                                                                                            •Electronic reporting has saved thousands of
                                 • Number of faculty and admin                                                                                                                                                                                            printed pages.
                      M            who have adopted digital
                                   reporting has increased
                                                            ANALYZE                                                                                                                                                                                 Printed and Electronic Reports by
                                                                                                                                                                                                                                                               Fiscal Year
                                  • Replicable or Broad Impact: OMS                          Improved                     Return                                                                                                              900
                                    is providing an option that is                                                                                                 Report                                                                     800
                                                                                           Messenger Run                  Results




                                                                                                                                                                                                                         Number of Packages
                                    completely compliant with                                                                                                     Generation                                                                  700
                                                                                                                                                                                                                                              600
                                    FERPA requirements. Ensures all                                                                                                                                                                                                                                   Standard
                      A             student data is secure.                                                               File Transfer
                                                                                                                                                                                      Electronic Quality
                                                                                                                                                                                           Control
                                                                                                                                                                                                                                              500
                                                                                                                                                                                                                                              400
                                                                                                                                                                                                                                                                                                      Package
                                                                                                                              Portal                                                                                                          300                                                     Advanced
                                                                   IMPROVE                                                                                                                                                                    200                                                     Package
                                                                                                                                                                                                                                              100                                                     Premium
                                                                                                                                                                                                                                                0                                                     Package
                                  • Scanner advancements,
                                                                                                                                                                                                                                                     Printed    Electronic   Printed     Electronic
                                  • User-friendly, flexible and                                                                                    Image
                                    scalable File portal system                                                                                     Key:                                                                                                FY 2007-2008            FY 2008-2009
                        I                                                                                                                                                                                                                                      Type of Package by Year


                                                                   CONTROL            About OMS
                                  • Ongoing concern of data security                                                                                   VALUES
                                    is one of the drivers of OMS's
                                                                                       MISSION                                                         Quality                                                                                      FILE TRANSFER
                                    innovation, including system use                                                                                   exceeding expectations while ensuring accuracy, reliability and
                                                                                       We provide measurement expertise that helps our clients                                                                                                          PORTAL
                      C             for other businesses.                              make informed decisions. We create dynamic and integrated       timeliness
                                                                                                                                                       Collaboration
                                                                                       measurement solutions that drive educational and
                                                                                       organizational development, effectiveness, and success.         nurturing partnerships and discovering opportunities that
                                                                                                                                                       contribute to both organizational and institutional growth
                                                                                                                                                       Innovation
         The DMAIC Model is a project methodology of Six Sigma, aimed at
                                                                                                                                                       initiating and implementing change with a creative approach
                                                                                       VISION                                                          Expertise
         improving business processes. Six Sigma is a business management              We are guided by our vision to be recognized as the state and
         strategy originally developed by Motorola, USA in 1981. As of 2010, it                                                                        providing valuable measurement knowledge that produces
                                                                                       University of Minnesota’s leader in measurement expertise.      applicable results                                                                                                              ELECTRONIC
         enjoys widespread application in many sectors of industry, although its       We strive to be an invaluable resource to strengthen client     Integrity                                                                                                                         REPORT
         application is not without controversy. Six Sigma seeks to improve the
                                                                                       capabilities through assessment of people and their programs.   adhering to the highest level of ethical standards
         quality of process outputs by identifying and removing the causes of
         defects (errors) and minimizing variability in manufacturing and
         business processes.
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