Consumer rights and responsibilities Section 3.1 You have just purchased a new CD and you can’t wait to listen to it. You put it in the car and plan to listen to it on the way home from school. You park in the last spot available in the lost – unfortunately the one that gets the most sunlight during the day and the heat index is supposed to reach 110! You head into school, not even thinking twice about leaving your CD on the front sea. When the bell rings, you run to your car, anxious to hear your new tunes. You pop the CD in, only to find out it isn’t working properly. What were your expectations of the CD when you purchased it? Why do you think the product malfunctioned? Is it your responsibility for leaving the CD in the hot car, or the business’s for not telling you to store it in a cool place? Could there be a different reason for the malfunction besides the heat? What steps should you take next? MORAL OF THE STORY… BOTH parties have responsibilities, and they are not always clear-cut! Consumer bill of rights • When you make a purchase, you expect to receive a fair value for the price: – You should be treated with honesty and respect – The product should be reliable and safe – If it is defective, you should be able to exchange it or get a refund Most businesses work hard to meet consumer expectations! Consumer bill of rights • In 1962, President John F. Kennedy established a set of four fundamental consumer rights. • Later, other presidents added three more, thus creating the consumer bill of rights. Consumer bill of rights With rights come responsibilities! You cannot make rational decisions without gathering and using the information. Consumer bill of rights Right to safety Responsibility to use products Products must not safely endanger consumers Consumers are responsible lives or their health. for following the manufacturer’s instructions for proper use and maintenance for the products. Consumer bill of rights Right to be Responsibility to informed use information Businesses must provide Consumers are responsible accurate information in for using the advertising, labeling, information to evaluate and sales practice. product choices. Consumer bill of rights Right to choose Responsibility to choose carefully Consumers should have a variety of goods and Consumers should take services from which to advantage of product choose. variety by considering many options and making rational choices. Consumer bill of rights Right to be heard Responsibility to express satisfaction The government must consider or dissatisfaction consumer interests when creating laws. Consumers should tell their elected officials their opinions on consumer issues and inform them of improper business practices. Consumer bill of rights Right to redress Responsibility to seek redress Consumers should be able to obtain fair remedies Consumers should inform to consumer problems. businesses of product defects and unfair practices. Consumers should pursue these remedies. Consumer bill of rights Right to consumer Responsibility to be education an educated consumer Sufficient information should be available for Consumers should take consumers to make advantage of rational decisions. opportunities to gather information and learn how to make rational buying decisions. Consumer bill of rights Right to a healthy Responsibility to environment contribute to a healthy Businesses should avoid environment polluting the environment and should Consumers should support contribute to the welfare businesses that operate of the community in responsibly and report which they operate. environmental abuses to authorities.
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