1440 Carrollton Pkwy #16105, Carrollton, TX 75010 ● firstname.lastname@example.org ● (972) 804-9797
PROGRAM MANAGER / PROGRAM DIRECTOR
Executive-level program director with extensive experience driving innovative operational improvements and
delivering business results. Adept at translating strategy into action, building and motivating high-performance
teams, developing creative solutions to complex problems, and communicating at all organizational levels.
Core competencies include:
Organizational Leadership Budget and Cost Control Coaching and Mentoring
$MM Program Management Creative Problem Solving Staff Training and Development
Global Portfolio Management Public Speaking / Presentations Business Process Reengineering
2009 Developed enhanced business process / management system for critical, $20M+ corporate initiative.
2008 Drove $8M worth of sales monitoring process and tools enhancements in the U.S., Europe, and Asia.
2007 Streamlined business partner payment processes and reduced payment cycle time by over 30%.
2006 Managed / mentored global team leading $50M+ portfolio of business process transformation projects.
2005 Envisioned, launched, and led a 1000+ member IBM organization of technical support professionals.
2004 Received IBM Corporate Award for Process Reengineering while managing 1.5M budget and over 40
executive-level studies which streamlined and enhanced IBM policies, processes, tools, and technologies.
COOLHOTNOT.COM M ARCH 2009 – PRESENT
Internet start-up developing a trailblazing social networking website that aids consumers in making intelligent
choices about consumer electronics by tapping into the wisdom of industry experts and the masses. Targeting
public beta by year-end 2010 and official launch in early 2011.
DIRECTOR, VENDOR RELATIONS – CORPORATE MARKETING
Providing executive-level guidance on the creation of business plan, marketing and communications plan,
vendor engagement strategy, competitive analysis, beta launch approach, and revenue generation model.
INTERNATIONAL BUSINESS MACHINES (IBM)
GLOBAL PROGRAM MANAGER, IBM SMART MARKET – MARKETING & COMMUNICATIONS (JUN 2008 – FEB 2009)
Led the development of website content and user experience strategy for innovative, first-of-a-kind Web-based
IBM marketplace (http://ibm.com/smartmarket) targeting small and medium businesses.
In a fast-paced, high-energy environment, led the development of quality content for websites in the U.S.
and India while developing and maintaining solid relationships with multiple external agencies (e.g. Ogilvy).
Designed, developed, and implemented an acclaimed, automated, management system and toolset that
streamlined and transformed cross-organizational management of the overall $20M corporate initiative.
MANAGER, BUSINESS PARTNER PROCESS TRANSFORMATION – CIO (APR 2006 – MAY 2008)
Hired, managed, coached, and mentored a team of business design consultants driving an over $50M portfolio
of global IT projects which enhanced partner registration, sales reporting, and the IBM PartnerWorld website.
Streamlined and automated incentives payment processes, reducing payment cycle times by over 30%
and supporting incentive payouts of over $100M.
Deployed phased $50M+ multi-year, large-scale reengineering project which provided seamless one-stop
shopping for business partner opportunity management, fulfillment, reporting, and incentive payments.
Led departmental reorganization effort, realigning staff by key functional areas – eliminating overlap,
balancing workloads, enhancing communication and productivity, and improving employee morale.
Partnered with other organizations to align sales reporting processes and tools across high-growth markets
in Korea, China, and India – vastly improving the quality, accuracy, and timeliness of global sales reports.
Allen Stalvey Page 2
PROJECT EXECUTIVE, TECHNICAL SUPPORT TRANSFORMATION – TECHNICAL SUPPORT (JUN 2005 – APR 2006)
Developed strategy for, launched, and led global, 1000+ member organization and 30-member steering
committee that engaged support professionals in transforming IBM’s customer support processes and tools.
Launched and led eight committees focused on key aspects of post sales customer support – developed
enhanced processes and tools that improved automation and enhanced the quality of technical support.
Expanded the executive-appointed steering committee to include early-tenure technical support
professionals – providing the executive leadership team with invaluable insights into field-related issues.
Designed and launched intranet website, monthly newsletter, and quarterly executive update calls that kept
support professionals up-to-date on and involved in the ongoing transformation of technical support.
PROGRAM DIRECTOR, IBM ACADEMY OF TECHNOLOGY – CORPORATE TECHNOLOGY (NOV 2002 – MAY 2005)
Managed $1.5M budget and 300+ member organization of senior technical leaders. Oversaw $3.2M Corporate
Technical Recognition Event. Served as editor of all Academy reports presented to senior executives.
Reengineered and streamlined the IBM Academy of Technology’s technical agenda management system,
allowing the Academy to expand the number of annual studies by 500% and improving the quality of
executive-level reports. Received IBM Corporate Award for Process Reengineering.
Co-led executive-level Productivity Metrics Task Force, which developed a set of key metrics for measuring
and fostering development productivity in IBM’s hardware, software, and research divisions.
Designed innovative six-month Rotational Assignment Program that became the model for IBM Corporate
Technology and allowed early tenure employees to work and grow in a corporate headquarters setting.
MANAGER, GLOBAL W EB ARCHITECTURE & PROCESS TRANSFORMATION – CIO (MAR 1998 – OCT 2002)
Hired, managed, coached, and mentored a team of IT architects and established the strategies, policies, and
corporate standards used to maintain a world-class, high-quality, global Web hosting infrastructure across
seven IBM Service Delivery Centers. Received IBM Division Manager’s “Leadership Excellence” award.
Designed IBM’s Standards Management Process and chaired IBM’s Web Hosting Standards Review Board.
Reengineered IBM's Web hosting architecture, infrastructure, and standards – resulting in a 50% reduction
in the cost and time required to deploy Web-based applications.
Developed a culture of continuous improvement and an organizational climate that inspired employee
dedication, personal responsibility, solid commitment, open communication, and high performance.
SENIOR PRODUCT MANAGER, LOTUS SMARTSUITE – SOFTWARE GROUP (MAR 1995 – MAR 1998)
Led team of product managers, developers, and quality engineers who developed and launched a suite of
applications that competed with Microsoft Office. Received “IBM Excellence in Product Management” award.
Defined product features, performance and quality requirements, and required user interface enhancements
– resulting in the launch of a product set that exceeded customer expectations.
Managed the creation of Web site content, press releases, product overview guides, marketing messages,
product demonstrations, and sales training materials.
Coordinated worldwide product launch and presented at major trade shows and technical conferences (e.g.
Comdex, Cebit, PC Expo, and Lotusphere) and on CNBC TV.
Education & Military Experience
Bachelor of Arts (BA) in Business Management & Information Systems – University of South Florida (4.0 GPA)
Emergency Room Shift Leader -- U.S. Air Force (Honorable Discharge)
Executive Speaking Modern Management Coaching for Leaders
Leadership Development Advanced Leadership Institute Organizational Climate
Business Problem Solving Organizing for Effective Leadership Collaboration for Leaders
Additional information and endorsements at http://allenstalvey.com