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James Chin is an experienced Human Resources Manager. He has best demonstrated Human Resource practices for B2B operations, food service, healthcare, hospitality, manufacturing, public entities, retail and technology industries and consistently reduced operating costs by more than $100k and developed human capital.
(925) 200-9711 JAMES M. CHIN JamesMChin@gmail.com OBJECTIVE: HUMAN RESOURCES THOUGHT LEADER & MANAGEMENT SUMMARY OF QUALIFICATIONS Best demonstrated Human Resource practices for B2B operations, food service, healthcare, hospitality, manufacturing, public entities, retail and technology industries and consistently reduced operating costs by more than $100k and developed human capital. Knowledge of ADA, ADEA, CalOSHA and FedOSHA, COBRA, EEO/AA, ERISA, FEHA, FIRCA, FLSA/AB 60, CFRA/FMLA/PDL, GMP, H-1B Visas, HIPAA, ISO 9001, JCAHO, OSHA, Title VII and UIC. Computer literate: Microsoft Office Suite-Visio-Publisher ADP/Ceridian/PayChex Payroll Systems HR Connect/HRIS Security Clearances: Department of Justice - Live Scan and Department of Health & Human Services - Office of Inspector General AREAS OF EXPERTISE Corporate Culture, Vision, Mission Recruiting and Training Orientation Program Leadership Benefits, Health & Wellness Employee/Labor Relations Organizational Fitness Profiling Process – HBS Management Coaching Succession Planning HR/KOI Metrics Compensation/Incentive Plans Merger & Acquisition Due Diligence Payroll HRIS Labor Unions Safety & Risk Management OSHA/DOT/FDA/EHS/Joint Commission Compliance Workers’ Compensation and RTW Programs PROFESSIONAL EXPERIENCE DIRECTOR - HUMAN RESOURCES, SAFETY & ADMINISTRATION November 2009 – May 2010 Pulmonary Solutions, LLC – Santa Rosa, CA Offices in California and Nevada Hired for short term HR & Employee Relations and Organizational Development & Fitness restructuring process for medical company to strengthen their financial stability and human capital, and transition their corporate operations to Nevada. Managed Human Resources, Accounts Payable, Purchasing and Accounts Receivable Departments & Administration Challenge: Develop, implement and administer HR policies and programs for improving Employee Relations Results: Drafted EE Handbook; formalized new employee orientation process; coaching & mentoring programs; Implementation & administration of on-line payroll processing and payroll journal & tax reports Challenge: Formalize Benefits and Risk Management processes for Federal and multi-State compliance Results: Benefit Summary Plan reviews & open enrollment; unemployment insurance claims review, hearings and appeals; Coordination of PDL/FMLA/CFRA Leaves, disability, COBRA, & Return-To-Work programs; OSHA compliance Challenge: Corporate restructuring and succession management plans to increase productivity and reduce overhead costs Results: Strategic planning via Organizational Fitness process & tactical implementation for 15% reduction in force and administrative management for transition of duties to maintain continuity of key operations Challenge: Develop and present formal education and training programs Results: Business Etiquette; Customer Service; Diversity; Illegal Harassment & Discrimination; Joint Commission compliance Challenge: The Joint Commission Accreditation to maintain uninterrupted continuity of business operations Results: Periodic Performance Review reporting and ongoing staff training for recertification process ASSISTANT DIRECTOR - HUMAN RESOURCES - SAFETY & RISK MANAGEMENT Spartan Shops Inc. (contracted services) at San Jose State University, San Jose, CA November 2004 – March 2009 501(c) (3) non-profit Auxiliary Organization –14 business units on 154 acre campus with 625 employees generating $30,000,000 annual revenues Challenge: Reduce turnover of food service/hospitality employees while building bench strength and optimize on-boarding process Results: Streamlined full cycle recruiting & training programs to increase bench strength and reduced turnover by 25%. Updated employee handbook annually and reviewed legal issues & regulatory compliance for on-boarding process Challenge: Corporate culture nonexistent for fostering safety & health philosophy with corporate mission and values Results: Implemented corporate safety culture achieving 2006 and 2008 CSURMA Certificate of Excellence Awards Challenge: Workers’ compensation loss ratio was the highest of 86 Auxiliary Organizations in the CSU system Results: Reduced premiums by $500k and earned $266,000 dividends by implementing 150 safety training programs, Sub Rosa investigations and Return-To-Work Programs for controlling cost of human capital Challenge: Emergency Response and Homeland Security compliance as per CSU Chancellor’s Office directive Results: Disaster Management, Documents/Records Retention Management, Pandemic Flu, and Business Continuity Plans Challenge: Student Union building fire and major flood damage sustained on New Year’s Day shutting down all operations Results: Facilitated full restoration of operations within 21 days via aggressive claims and risk management Continued on next page …. Resume: page 2/3. JAMES M. CHIN (925) 200-9711 DIRECTOR - HUMAN RESOURCES CONSULTING SERVICES OneBPO Inc. - Fremont, CA May 2002 – June 2004 Business Process Outsourcing (BPO) Solutions for HR, IT, Safety, Risk Mgmnt. and Payroll services Challenge: Start up company without senior management team Results: Sourced, recruited and managed HR, Sales, IT, Staffing and Finance departments Challenge: Business and Marketing plans and Angel Investors required Results: Designed and implemented Human Resource Consulting Services and HR assessment evaluation tools/programs. Co-authored Business Plan, Sales & Marketing Plans, Executive Summary, and Private Placement Memorandum for Investor Relations to generate revenue and funding Challenge: HRIS and proprietary Payroll system needed Results: Integrated HRIS with Payroll process by developing proprietary system as a value added service offering Challenge: Manage company facilities and operations Results: Managed all legal issues and regulatory requirements, stock option program and variable compensation and incentive plans, budgets and P&L, billing and banking functions including leasing to control burn rate/overhead costs CORPORATE MANAGER - HUMAN RESOURCES AND FACILITIES SpinCircuit Inc./Cadence Design Systems - San Jose, CA and Bangalore, India September 2001 – January 2002 Supply chain software company founded by Cadence Design Systems, Flextronics, Hewlett Packard and Avnet Challenge: Start-up company needed to conserve cash flow, optimize operations and human capital Results: $60,000 placement fee savings via implementing rapid sourcing and recruiting process for strategic hires $250,000 monthly savings via staff, payroll and facilities expense controls to reduce burn rate Implemented H 1-B expatriate program for retention of key employees Challenge: Develop, implement and administer HR policies and programs for improving Employee Relations Results: Drafted employee handbooks for Human Resources and Safety (IIPP and EAP) Programs for regulatory compliance Challenge: Compensation and benefits programs required review and enhancement Results: Developed variable sales compensation, incentive, and managed stock option programs & corporate governance Challenge: Workers’ compensation premium audit Results: Initiated 60% workers’ compensation rate reduction for retro and recurring insurance premiums cost savings MANAGER - HUMAN RESOURCES, FACILITIES, SAFETY, SECURITY & MIS Flextronics Photonics Wave Optics, Inc. - Santa Clara, CA May 2000 – September 2001 (Wave Optics was a late stage photonic components start-up company acquired by Flextronics in February 2001) Challenge: Late stage start-up company needed to ramp up operations to posture for M&A strategy within 18 months Results: Streamlined sourcing & recruiting process for fast ramp model to increase staff by 325% Expanded production to 24/7 operations with three - 8 hour and four - 12 hour shifts as a strategic HR Business Partner Organizational development of supervisors, managers and directors for ISO 9001 Certification & increased production yield to 85% Linked Human Resource process to improve business objectives as verified by Key Operating Indicator (KOI) performance metrics Merger & acquisition HR due diligence and subsequent integration of cultures & policies Challenge: Optimize Human Resources, Facilities, Environmental Health & Safety, MIS/IT & Security departments Results: Staffed and managed 4 direct reports with an overall staff of 22 technical & administrative workers Renegotiated temporary employment agency contracts to save up to 30% of costs for staffing agreements Standardization and upgrading of MIS to LANS and Windows NT systems to improve efficiencies Challenge: Develop, implement and administer HR and Safety policies and programs for state and federal compliance Results: Developed & implemented CalOSHA IIPP Safety Programs and formalized HR policies & training programs Managed benefits, disability and Return-To-Work programs; plus, 401k and compensation/incentive plans Challenge: Reduce G&A expenditures, cost of labor & production and cost of goods sold Results: Facilitated cross-training of key engineering & technical staff to maintain continuity of operations 85% reduction in force strategy and three stage deployment cycle for WARN Act implementation for 425 employees Road mapped operations overseas and shut down domestic production to reduce operational costs by more than 50% Continued on next page … Resume: page 3/3. JAMES M. CHIN (925) 200-9711 DIRECTOR - HUMAN RESOURCES CONSULTING SERVICES - SAFETY & RISK MANAGEMENT MywebHR.com/American Management Partners, Inc. - Concord, CA May 1999 – April 2000 Professional Employer Organization (PEO) for outsourced HR, Benefits, Payroll, and Safety Services Challenge: Start up company without complete senior management team Results: As employee #5 of start up company, recruited CFO and CTO, plus Regional Sales Director and IT/LAN Administrator Managed 3 direct reports for Consultative Safety Services Challenge: Recruit and train professional staff Results: Full cycle recruiting and test-screening of professionals to staff Northern & Southern regional offices Challenge: Execute business model Results: Implemented web-based Prospect & Client profile analysis and Risk Management Information System Developed and implemented over fifty safety programs & training for CalOSHA/FedOSHA compliance at Client sites DIRECTOR - HUMAN RESOURCES, SAFETY & RISK MANAGEMENT June 1996 – March 1999 Control Building Services, Inc. - Secaucus, NJ & CA 4,500 employees in 12 states, $125 million service corporation Challenge: Optimize Human Resources, Facilities, Environmental Health & Safety and Security Results: Managed 8 direct reports for Western Region operations; and Divisional Manager accountability in 12 states encompassing the Engineering Services, Facilities Maintenance including Shopping Malls with Food Courts, Landscaping and Security Divisions Challenge: Insurance & Risk management and workers’ compensation program cost control Results: Saved in excess of $500,000 in insurance premiums by innovative strategies involving Worker’s Compensation, General Liability and Group Health/Medical insurance program risk management Developed/implemented various safety programs/training resulting in a 10% Worker’s Compensation Experience Modification Rate reduction and 10% reduction of liability claims at targeted sites Challenge: High frequency of false I-9 (IRCA) documentation Results: Initiated investigations which led to the formation of the corporate Internal Affairs Department Over $2M recoveries for Payroll and Operations by controlling time theft, payroll ghosting and inventory/property misappropriation Challenge: Negotiate renewals of key accounts in CA and reduce G&A expenditures to posture operations for M&A strategy Results: Promotion & transfer to California to manage all Western Regional Operations while concurrently managing corporate HR Relocated regional office to optimize operations and successfully negotiated renewal of 6 major accounts to improve profitability REGIONAL MANAGER - HUMAN RESOURCES SAFETY TRAINER FOR NORTHEAST REGION OF U.S.A. ISS International Service System, Inc. - New York, NY 50,000 employees nationwide September 1993 – June 1996 Challenge: Establish corporate culture for fostering safety & health philosophy aligned with corporate mission and values Results: Managed Site Supervisors/Project Managers for 22 Branches in 4 Divisions with 10,000 employees encompassing the Building Maintenance, Energy, Elevator/Escalator and Landscaping Service Divisions for the Northeast Region Implemented formal safety programs and training resulting in a 10% annual reduction in frequency of accident rates Challenge: Corporate train-the-trainer program Results: Instructor at corporate headquarters for ISS Academy & for Eastern Regional Training Center to train supervisors/managers Conducted formal training seminars for general management skills and safety & risk management processes resulting in an overall 5% reduction in employee turnover and 10% reduction in accident rates for the Northeast Region Challenge: Workers’ compensation premium audit Results: Analyzed Worker’s Compensation classification codes and overtime assessments resulting in a 15% reduction in premium Challenge: Employee/Labor Relations and contingency planning/implementation for organized labor strike Results: Liaison with Corporate Attorneys for all contract and diversity/labor related litigation EDUCATION AND TRAINING City University of New York Bachelor of Science California Chamber of Commerce HR & Labor Law Updates Insights Discovery & Navigator HR Tools Leadership and Team Building Community Emergency Response Team/Homeland Security CERT Leader American Society of Safety Engineers Past President – Long Island Chapter, Metro NY
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