Simplifying the Business
Common Use Self-Service (CUSS)
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – Basics
What is it? A way for multiple airlines to share ONE physical self service kiosk Why? Time saving for passengers Cost savings for airlines: US$2.50 per check-in Space savings for airports: increase capacity at a lower cost When? Reach a total of 130 airports by end of 2008!
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CUSS – Achievements to date
In February 2004: 10 airports live with CUSS
In April 2008: 91
airports live with CUSS
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – List of Live Airports (1)
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – List of Live Airports (2)
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – List of Live Airports (3)
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – List of Live Airports (4)
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – List of Live Airports (5)
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – List of Live Airports (6)
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS Interactive Map
Click on more info for details on CUSS vendor, number of kiosks, charges and more!
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – Implementation forecast
CUSS implementation forecast
Number of airports offering CUSS compliant kiosks... 146 140 120 100 80 60 40 19 20 0 10 2006 target 55 105 124
2007 target 49
70
70
35
35
Before StB
In 2005
In 2006
Jan 2007
By end of 2007
After 2007 After 2008
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CUSS - Challenges
Platform and application compatibility issues from use
of different vendor platforms
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CUSS - Action plan 2008
IATA Ensure 130 airports offer CUSS Direct assistance to airlines/airports implementing CUSS through airport workshops Engage airlines at local level through focused efforts and local team Airlines/Airports
Build up internal expertise
regarding solution and benefits Identify best locations for successful implementations Implement CUSS Participate in workshops, campaigns and related conferences
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008
CUSS – Useful links
CUSS page on the StB Support Portal http://www.iata.org/stbsupportportal/cuss CUSS materials: Implementation guide etc. http://www.iata.org/stbsupportportal/cuss/materials CUSS interactive map http://www.iata.org/stbsupportportal/maps/cuss.htm
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For more information, go to the StB Support Portal
To launch the portal, go to: http://www.iata.org/stbsupportportal/
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2008