Role Profile (OGC) Vacancy Summary IT Service Management Job Title: Job Reference: 0056CEO4 (ITSM) Portfolio Manager Directorate: Central Group Team: Best Management Practice Band 4 (Equivalent to Line Manager Frances Scarff Band: SEO) PSG Career Operational Delivery Closing Date: 12th October 2009 Grouping: Salary Range £31,601 - £39,750 (Norwich) £35,179 - £44,250 (London) Permanent About OGC The Office of Government Commerce (OGC) is an independent office of HM Treasury, established in 2000 to help Government deliver best value from its spending. The OGC works with central Government departments and other public sector organisations to ensure the achievement of six key goals: Delivery of value for money from third party spend; Delivery of projects to time, quality and cost, realising benefits; Getting the best from the Government’s £30bn estate; Improving the sustainability of the Government’s operations and estate, including reducing carbon emissions by 12.5% by 2010-11, through stronger performance management and guidance; Helping achieve delivery of further Government policy goals, including innovation, equality, and support for small and medium enterprises (SMEs); And driving forward the improvement of central Government capability in procurement, project and programme management, and estates management through the development of people skills, processes and tools. OGC provides policy standards and guidance on best practice in procurement, projects and estate management, and monitors and challenges Departments’ performance against these standards, grounded in an evidence base of information and assurance. It promotes and fosters collaborative procurement across the public sector to deliver better value for money and better public services; and it provides innovative ways to develop Government’s commercial and procurement capability, including leadership of the Government Procurement Service. OGC requires staff with drive, energy and enthusiasm to deliver this mandate working closely with departments and suppliers to improve procurement capacity and effectiveness, and intervening and challenging where needed to achieve results. The OGC cultivates a performance driven culture and high standards of professionalism, operating within an integrated flexible working environment that optimises the use of available resources. As the ITSM Portfolio Manager you will manage relationships with partners to ensure OGC’s service management guidance, the Information Technology Infrastructure Library (ITIL) is maintained and disseminated effectively, the role includes the need to establish and manage relationships with the international service management community in support. Additionally you will need to liaise across UK government to understand the p ublic sector requirements of service management (generic and IT specific), focusing on improving service management across UK Public Sector. With a commercial and delivery background, you will be able to establish effective working relationships with senior officials and your counterparts in other government bodies and industry. Alongside the Team Head, you need to be able to work flexibly to cope with an expanding portfolio of products and contracts, which the unit may be asked to manage on behalf of OGC. Job Specification Key Responsibilities: Direct partner activities in relation to delivery of service management (ITIL) products (including representing OGC on the ITIL Qualification Board). In particular to take appropriate decisions on portfolio activities and use of public funds under direction of the Head of Best Management Practice (BMP). o Direct partners actions on development of all ITIL products, when appropriate escalating issues to BMP Head. Including, confirming products meet agreed scope and also to contribute, and advise on, technical content when appropriate. o Advise and make recommendations on public sector requirements ensuring these are appropriately incorporated into the ITIL products. o Ensure appropriate processes exist so that there is sufficient supply of publications and examinations to meet demand (on a global basis). This includes ensuring that the multiple examinations institutes are appropriately managed and that APMG’s dual role (as Accreditor and exam institute) is not abused. o Confirm resource requirements and allocation of funds from OGC and partners to develop agreed ITIL products. Undertake activities to support and promote OGC guidance and ensuring that guidance is maintained and disseminated effectively, i.e. undertake advocacy for OGC service management products, as well as assist in organising events. Liaise across UK government, providing expert opinion and advice on IT service management topics covered by the OGC portfolio. Having understood the public sector requirements for ITSM, make recommendations for changes to the ITIL products and services provided under the contracts ensuring there is a focus on improving adoption of good practice across UK Public Sector. Coordinate the ITSM Reference Group to ensure the OGC guidance remains ‘fit for purpose’. i.e. having the responsibility to use the output from these groups to scope changes to the ITIL portfolio so that it balances OGC and UK public sector requirements with commercial market needs. Manage and maintain relationships with the international ITSM community, i.e. liaise across ITSM community, contribute to (and provide expertise and advise to) initiatives run by professional bodies and liaising with standards bodies such as BSI. Particularly focusing on improving capability of UK Public Sector. Direct partner activities in relation to marketing and communications activities for ITSM and contribute to the Combined Strategy Board. Take overall responsibility for partner web development to support the ITIL Portfolio. Ensure OGC and the partners maintain an up-to-date set of ITSM case studies to show people the benefits of adopting standards/best practice. Person Specification Essential Criteria Knowledge Requirements Skills Requirements Expertise in IT service management. In Strong relationship management skills particular knowledge and understanding and the ability to represent OGC internally of the OGC Portfolio ITSM products (ITIL). and externally. Along with good oral and Must be a Qualified ITSM practitioner, written communication skills. preferably ITIL qualified. Note: This will Well developed management skills to require at least 2 years real experience in provide clear direction and leadership for some aspect of service delivery. others to follow; and, the ability to coach Knowledge and understanding of contract others to their full potential. Including a management. knowledge and understanding of equality Good organisational skills: ability to take- and diversity issues and have experience on complex tasks, prioritise, plan and of managing (ability to manage) diverse maintain a focus on delivery. With the teams. ability to respond flexibly to work demands The ability to promote the benefits of to meet the challenges of the evolving working in new ways and help others to Team. adapt. Desirable Criteria In areas not qualified to practitioner level, then needs qualifications to, at least, Foundation levels of ITIL®, PRINCE2™, Managing Successful Programmes (MSP) and management of Risk (M_o_R®) or willingness to work towards these. Key Competencies (select up to 5 competencies to be used in the interview process) Effective Decision Working Together X X Building Trust Making Customer Focus X Knowledge Sharing X Delivering Results X Managing Change Working Arrangements The preference is for this post to be based in Norwich (although London would be considered) but it will require frequent travel to attend UK based meetings and events. This is a full time post, and flexible working hours can be accommodated. Application Details To apply for this post, you should complete an application form and submit it to firstname.lastname@example.org copying in email@example.com, (HR Central Services) quoting the job reference number in your request. Diversity Statement The OGC is committed to a policy of equal opportunities for all, regardless of gender, marital status, age, ethnic origin, disability, religion, sexual orientation or personal background. The OGC guarantees to interview any disabled applicants, provided they meet the minimum criteria for the post, and inform HR Central Services of their eligibility for a guaranteed interview in their covering letter/application form. Eligibility This post is being advertised via the following process: External Competition This post is subject to a full open competition and will be advertised internally and externally via a civil service trawl and media advert. All are eligible to apply regardless of X employment/contract status. Civil Service Trawl This post is being advertised internally and via a civil service trawl. Only permanent employees and staff employed on a fixed term basis via open competition are eligible to apply for this post. Internal Only This post is being advertised internally. Only permanent employees and staff employed on a fixed term contract via open competition are eligible to apply for this post. Open on Promotion? Y If in doubt about your eligibility to apply for this post please contact HR Central Services on 0207 2704741 for further advice.
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