PROJECT SCOPE STATEMENT
Project Name: Prepared by: Date (MM/DD/YYYY): Ticket Source Venue Ticketing System Group Two 02/10/2009
Version History (insert rows as needed):
Version 1.0 2.0 Date (MM/DD/YYYY) 02/10/2009 02/25/2009 Preliminary Scope Statement Revised Scope Statement. Added summary of project deliverables Edited section 3.1 “Project Scope” to address the handling of maintenance costs Minor formatting changes Comments
1. Executive Summary
Project Justification: In June 2007, Frontline Services acquired a contract from XYZ Inc. to become the ticket distribution contractor for its brand new venue, Whitten Field. Whitten Field is a state of the art venue and boasts a total capacity of more than 100,000 patrons. Because our current system only supports venues with a total capacity of 70,000 patrons, Frontline Services must develop a new and innovative computerized ticket distribution system to accommodate the needs of this luxurious facility. This project will include a new software interface for all ticket sales pertaining to Whitten Field events which will allow customers to order by phone, online, or in person at the box office for all events at the new venue. All venues currently under contract with Frontline Services must remain supported. The estimated cost of this project is $250,000 and is to be completed and fully implemented by July 1, 2009 when public ticket sales begin for Whitten Field’s first event.
2. Business Objectives
2.1 Product Description:
Ability for customers to change seating arrangements until the start of the event (if different seats are available) Advanced online ordering system, which allows customers to reserve seats for friends who also plan to attend the event for up to four hours. This gives customers the ability to purchase seats as a group without requiring all the tickets in the group to be bought in a single transaction State of the art database architecture which will reduce waiting times for online sales during peak times The website will be VeriSign certified to ensure maximum security for the personal information of customers
2.2 Business Objectives:
Our objective is to provide our customers with the highest level of service and satisfaction possible. It is our goal to produce a product that fulfills all expectations and meets the needs of all stakeholders in a timely and complete manner.
Group 2 (Beddow, Naidu, Ramachandran, Mueller) Project Scope Statement, 02/25/2009, Version 2.0
Page 1
3. Project Description
3.1 Project Scope
Includes: Development of proprietary ticket distribution software for Whitten Field to allow distribution of tickets by phone, internet, and box office Implement software into Frontline’s in-house servers to enable online purchasing for events at Whitten Field Personnel to maintain software and assist with troubleshooting Ensure online interface is certified by VeriSign to assure customers that all personal/billing information is secure
Does Not Include: Physical box-office locations for onsite sales Point of sale terminals at onsite box-office locations Any changes to our current shipping arrangements Ongoing maintenance of servers*
*Server maintenance is already considered as part of Frontline’s ongoing operational procedures. Thus, no specific provisions for maintenance have been made within the scope of this project.
3.2 Project Success Criteria:
System must be completed and fully operational to the public by July 1, 2009 Project must not exceed allotted $250,000 budget Ease of use and customer satisfaction
3.3 Summary of Deliverables:
Process Flow Diagrams: Flowcharts that visually represent the structure of the ticket distribution system. These will be used to aid the programmers with developing the software. Schedule of Meetings: A formal schedule of meetings that will be held between the Project Manager and members of top management. Meetings will be used to discuss the current status of the project, and will help prevent inefficiencies. Summary of Change Control Guidelines: A list of procedures that detail the change control process within this project. Specifically documents who has the authority to make changes, and how change requests are handled. Testing Plans and Procedures: A detailed outline of test procedures that will assist our developers in a seamless transition to the new interface. Includes protocols for handling and bugs/programming glitches that may be found. Security Contract: A signed contract between Frontline Services and VeriSign Inc. to certify that our updated web interface is fully secure and will safeguard all sensitive information. Final Analysis: Evaluation of project success, as outlined by pre-determined success criteria. Includes debrief to key stakeholders and closing comments from the Project Team.
Group 2 (Beddow, Naidu, Ramachandran, Mueller) Project Scope Statement, 02/25/2009, Version 2.0
Page 2
4. Project Milestones
Estimated Schedule
Project Milestone Project Start/Formal Requirements Finalize System Design Project Development Testing (Phase 1) Implementation Testing (Phase 2)/Project Completion Target Date (MM/DD/YYYY) 03/01/2009 04/01/2009 05/15/2009 05/22/2009 6/22/2009 6/30/2009
5. Project Scope Statement Approval / Signatures
Project Name: Project Manager: Ticket Source Kevin Beddow
The purpose of this document is to provide a vehicle for documenting the initial planning efforts for the project. It is used to reach a satisfactory level of mutual agreement among the Project Manager, Project Sponsors and Owners with respect to the objectives and scope of the project before significant resources are committed and expenses incurred. I have reviewed the information contained in this Project Scope Statement and agree: Name Role Signature Date
(MM/DD/YYYY)
Kevin Beddow Prashant Ramachandran Brian Mueller Kushal Naidu
Project Manager Business Analyst Technical Architect Senior Developer
Group 2 (Beddow, Naidu, Ramachandran, Mueller) Project Scope Statement, 02/25/2009, Version 2.0
Page 3