Elicitation - Memphis TN IIBA Ch by pengxiang

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									 International Institute of Business Analysis


                  Purpose:
                    - Provide a framework for eliciting business requirements.

Chapter 3:        Value:
                    - Eliciting requirements is a key task in business analysis.
Elicitation         - Leveraging proven means to elicit requirements will help
                    requirements be complete, clear, correct, and consistent.




                                                                              1
Elicitation’s Relationship to Other Knowledge Areas




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                         Chapter
Elicitation Input/Output Diagram




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                      Chapter
Elicitation Inputs/Outputs
IIBA Operational Vision

   Q: What are the Tasks necessary for Elicitation?
    1.   Confirm Elicitation Results
    2.   Prepare for Elicitation
    3.   Discuss Elicitation Results
    4.   Conduct Elicitation Activity
    5.   Document Elicitation Results




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                              Chapter
Task 3.1: Prepare for Elicitation

 Purpose: Ensure all needed resources are organized
  and scheduled for conducting the elicitation activities.

 Description: Build a detailed schedule for a particular
  elicitation activity, defining the specific activities and the
  planned dates.




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                            Chapter
Task 3.1: Prepare for Elicitation

   Q. Which of the following is NOT an input into this
    Task?
    1.   Stakeholder List, Roles, and Responsibilities
    2.   Business Need
    3.   BA Communication Plan
    4.   Solution Scope
    5.   Assumptions and Constraints
    6.   Business Case




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                              Chapter
Task 3.1: Prepare for Elicitation

   Q. Which of the following tasks are required to ensure
    that the business analyst understands what information
    should be elicited from stakeholders?
    1.   Stakeholder List, Roles, and Responsibilities
    2.   Business Need
    3.   BA Communication Plan
    4.   Solution Scope
    5.   Assumptions and Constraints
    6.   Business Case


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                              Chapter
Task 3.1: Prepare for Elicitation

   Q. For event-based elicitation (brainstorming, focus
    group, interview, observation, prototyping,
    requirements workshop) ground rules must be
    established. True/False?




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                           Chapter
Task 3.1: Prepare for Elicitation

   Q. Which of the following is NOT a technique for Elicitation?
    1.    Brainstorming
    2.    Functional Decomposition
    3.    Document Analysis
    4.    Focus Groups
    5.    Interface Analysis
    6.    Estimation
    7.    Interviews
    8.    Observation
    9.    Prototyping
    10.   Requirements Workshops
    11.   Survey/Questionnaire


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                                 Chapter
Task 3.1: Prepare for Elicitation

   The outputs for this task are
       Scheduled Resources and
       Supporting Materials.
   What are examples of Supporting Materials?




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                            Chapter
Task 3.2: Conduct Elicitation Activity

 Purpose: Meet with stakeholder(s) to elicit information
  regarding their needs.

 Description: The elicitation event takes place
  (brainstorming, focus groups, interviews, observation,
  prototyping, requirements workshops), or elicitation is
  performed (document analysis, interface analysis) or
  distributed (survey/questionnaire).




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                           Chapter
Task 3.2: Conduct Elicitation Activity

 Q: What Inputs from Task 3.1 are same for 3.2?
    Business Case, Business Need, Solution Scope



 Q: What Inputs are in new for 3.2?
    Organizational Process Assets, Requirements
     Management Plan, Scheduled Resources, Supporting
     Materials




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                          Chapter
Task 3.2: Conduct Elicitation Activity

 Q: Tracing Requirements helps to guard against
     Missed Requirements
     Scope Creep
     Dangling Requirements
     Too Narrow of a focus




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                          Chapter
Task 3.2: Conduct Elicitation Activity

 Q: Which of the following two Elements will aid in
  managing each requirement throughout its life cycle?
    Metrics
    Capturing requirement attributes




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                           Chapter
Task 3.2: Conduct Elicitation Activity

   Q: Which of the following techniques is an essential asset for ALL
    elicitation techniques?
    1.    Brainstorming
    2.    Data Dictionary and Glossary
    3.    Document Analysis
    4.    Focus Groups
    5.    Interface Analysis
    6.    Interviews
    7.    Observation
    8.    Prototyping
    9.    Requirements Workshops
    10.   Survey/Questionnaire


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                                  Chapter
Task 3.2: Conduct Elicitation Activity

   Q: Which of the following stakeholders may participate
    to improve their understanding of the stakeholder
    needs and to aid stakeholders in understanding the
    tradeoffs faced by the project team?
    1.   Customer
    2.   Domain SME
    3.   Tester
    4.   End User
    5.   Supplier
    6.   Sponsor


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                           Chapter
Task 3.2: Conduct Elicitation Activity

   Q: What is the purpose of the Regulator as a
    stakeholder? What role would be an example of a
    Regulator?
       Discussion




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                          Chapter
Task 3.2: Conduct Elicitation Activity

   Q: The Output of the Conduct Elicitation Activity is a
    document of the Elicitation Results. True/False




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                            Chapter
Task 3.3: Document Elicitation Results

 Purpose: Record the information provided by
  stakeholders for use in analysis.

 Description: For an elicitation event (brainstorming,
  focus groups, interviews, observation, prototyping,
  requirements workshops) a summary of the output from
  the event, including issues is produced.




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                           Chapter
Task 3.3: Document Elicitation Results

   Q. The form of the documentation of the elicitation
    results should be determined by
    1.   Corporate template
    2.   BABOK template
    3.   Business analysis approach used
    4.   The form with which the BA is most comfortable




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                              Chapter
Task 3.3: Document Elicitation Results

   Q. Which of the following is an input into this Task?
    1.   Stakeholder List, Roles, and Responsibilities
    2.   Business Need
    3.   Elicitation Results
    4.   BA Communication Plan
    5.   Solution Scope
    6.   Assumptions and Constraints
    7.   Business Case



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                              Chapter
Task 3.3: Document Elicitation Results

   Q. Which is the sole stakeholder for this task:
    1.   Customer
    2.   Domain SME
    3.   Tester
    4.   Business Analyst
    5.   End User
    6.   Supplier
    7.   Sponsor



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                                Chapter
Task 3.3: Document Elicitation Results

   The Outputs for this task are
       Requirements [Stated]
       Stakeholder Concerns
   What does Stakeholders Concerns include?
       Stakeholder’s issues, risks, assumptions, constraints,
        and other relevenant information.




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                              Chapter
Task 3.4: Confirm Elicitation Results

 Purpose: Validate that the stated requirements
  expressed by the stakeholder match the stakeholder’s
  understanding of the problem and the stakeholder’s
  needs.

 Description: Some elicitation techniques benefit from
  reviewing the documented outputs with the stakeholders
  to ensure that the analyst’s understanding conforms to
  the actual desires or intentions of the stakeholder.



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                          Chapter
Task 3.4: Confirm Elicitation Results
 Q: What is the difference between the input and the
  output for this task?
    Unconfirmed versus Confirmed



 Q: Is this task the same as a work product review?
    Open discussion.



 Q: Who are the stakeholders for this task?
   Same as the ones who participated in the conduction of
     the elicitation.

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                            Chapter
Task 3.4: Confirm Elicitation Results

   Q: What techniques can be used for this task?
    1. Brainstorming
    2. Data Dictionary and Glossary
    3. Document Analysis
    4. Focus Groups
    5. Interface Analysis
    6. Interviews
    7. Observation
    8. Prototyping
    9. Requirements Workshops
    10. Survey/Questionnaire


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                              Chapter
Techniques for Elicitation

   Q: What chapter in the BABOK provides more
    discussion on the techniques mentioned in Elicitation?
       Chapter 9




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                           Chapter
Techniques for Elicitation

   Scenario: You would like to see how end-users are currently using the
    application you are considering changing as part of your project.
   Q: Which technique(s) would be appropriate?
    1. Brainstorming
    2. Data Dictionary and Glossary
    3. Document Analysis
    4. Focus Groups
    5. Interface Analysis
    6. Interviews
    7. Observation
    8. Prototyping
    9. Requirements Workshops
    10. Survey/Questionnaire
Discuss the advantages/disadvantages of this technique.

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                                 Chapter
Techniques for Elicitation

   Scenario: You are looking for new and creative possibilities to
    address a problem your team has been stuck on.
   Q: Which technique(s) would be appropriate?
    1. Brainstorming
    2. Data Dictionary and Glossary
    3. Document Analysis
    4. Focus Groups
    5. Interface Analysis
    6. Interviews
    7. Observation
    8. Prototyping
    9. Requirements Workshops
    10. Survey/Questionnaire
Discuss the advantages/disadvantages of this technique.

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                               Chapter
Techniques for Elicitation

   Scenario: You would like to elicit ideas and attitudes toward a new
    product.
   Q: Which technique(s) would be appropriate?
    1. Brainstorming
    2. Data Dictionary and Glossary
    3. Document Analysis
    4. Focus Groups
    5. Interface Analysis
    6. Interviews
    7. Observation
    8. Prototyping
    9. Requirements Workshops
    10. Survey/Questionnaire
Discuss the advantages/disadvantages of this technique.

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                               Chapter
Techniques for Elicitation

   Scenario: You have three stakeholders for whom you are not
    certain their requirements are consistent.
   Q: Which technique(s) would be appropriate?
    1. Brainstorming
    2. Data Dictionary and Glossary
    3. Document Analysis
    4. Focus Groups
    5. Interface Analysis
    6. Interviews
    7. Observation
    8. Prototyping
    9. Requirements Workshops
    10. Survey/Questionnaire
Discuss the advantages/disadvantages of this technique.

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                              Chapter
Open Questions/Discussion

   Open Questions/Discussion




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                         Chapter

								
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