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					                                              DIRECTOR




 TECHNICAL             EXPORT             MANUFACTURING              RUBBER MIXING             BUSINESS
                                                                      ENTERPRISE
VICE-DIRECTOR       VICE-DIRECTOR          VICE-DIRECTOR             VICE-DIRECTOR         VICE-DIRECTOR


 Rubber technical                                                                          Personnel & Admin.
   Department                                                                                  Department
                    REGISTERED AREA                               REGISTERED AREA
Energy-Mechanical                                                                         Marketing & Planning
   Department                                                                                 Department

  Construction                                                                           International Relationship
   Department       REGISTERED AREA                               REGISTERED AREA             Export - Import
                                                                                                Department
 Quality Control
  Department

    Enterprise                                                                                  Calibration
      No.1                                                                                       Section


  Coordination                                                                                   Financial
   Department                                                                                   Department

    Enterprise                                                                                   Guarding
      No.2                                                                                      Department

    Enterprise                                                                               ThaiBinh Rubber
      No.3                                                                                      Enterprise

    Enterprise                                                                               XuanHoa Battery
      No.4                                                                                       Factory

     Energy                                                                                      Logistic
    Enterpise                                                                                   Department

 Trading service                                                                          Internal construction
    Enterprise                                                                            & industrial cleanning
                        Figure 4.2: Organizational Structure of SAOVANG Rubber Company
                                                                                                           Scraps
                                                              Class 1
     Product           Enterprise       Total quantity                           Internal production       After sales            Total
                                                         Quantity            %   Quantity       %       Quantity     %      Quantity    %

Bike's tires      Enterprise No. 1          1,054,925     1,036,544     98.26%     17,825       1.69%        556    0.05%    18,381   1.74%
                  Enterprise No. 2          4,087,331     3,998,271     97.82%     86,971       2.13%      2,089    0.05%    89,060   2.18%
                  ThaiBinh Enterprise       2,347,747     2,310,342     98.41%     37,080       1.58%        325    0.01%    37,405   1.59%
                  Dec-98                    1,256,712     1,227,792     97.70%     28,429       2.26%        491    0.04%    28,920   2.30%

Motorbike's tires Enterprise No. 1            602,110      598,199      99.35%       3,632      0.60%       279     0.05%     3,911   0.65%
                  Dec-98                      494,822      491,064      99.24%       3,424      0.69%       334     0.07%     3,758   0.76%

Motorbikes' tubes Enterprise No. 1            764,905      747,418      97.71%     16,762       2.19%        725    0.09%    17,487   2.29%
                  Enterprise No. 4            526,760      518,336      98.40%      7,822       1.48%        602    0.11%     8,424   1.60%
                  Dec-98                      643,578      627,736      97.54%     14,842       2.31%      1,000    0.16%    15,842   2.46%


Table 4.5: The reduction of scrap ratio at SAOVANG Rubber Company after ISO 9000 registration
Source: Annual quality report of SAOVANG Rubber Company, 1998
        Annual quality report of SAOVANG Rubber Company, 1999




                                                                        70
                                                                                                      COMPANY DIRECTOR




                       TRADING & BUSINESS                                      MARKETING & SALES                      CHIEF                                                          TECHNICAL
                         VICE DIRECTOR                                           VICE DIRECTOR                     ACCOUNTANT                                                      VICE DIRECTOR




                 Trading                       Metallurgy                       Marketing & Sales                   Financial &          Adminatration & HR                          Technical
                Department                     Workshop                           Department                        Accounting              Department                               Department
                                                                                                                    Department



Export-Import      Planning       Materials       Warehouse        Marketing         Sales          Export                        Administration        Employment    Technology     Designing     Quality Control
   Section         Section         Section         Section          Section          Section        Section                         Section               Section       Section       Section         Section




                HOCMON Rubber                 DONGNAI Rubber                    DIENBIEN Rubber                TANBINH Rubber                        LAMDONG Rubber                TAURUBCHIMEX
                   Factory                       Factory                            Factory                       Factory                                Factory                     J-V Factory


                  Figure 5.1: Organizational Structure of CASUMINA Rubber Company




                                                                                                              82
APPENDIX 5: General plan for ISO 9002 implementation at SAOVANG Rubber Company

No.                Jobs                                             Year
                                      1998                        1999                          2000
                                    Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

      Certification Audit
      Audit Quality Manual
      Implement Quality Manual
      Write Quality Manual
      Audit Procedures
      Implement Procedures
      Write Procedures
      Audit Work Instructions
      Internal Quality Audit Training             3days
      Implement Work Instructions
      Write Work Instructions
      ISO docmenetation control
      and implement training             3 days
      Management Overview-
      Action plan - Awareness            2days
      Gap Analysis                  2 days




                                                          136
                                            APPENDIX 6
                                    Internal Quality Audit Report

Section: Marketing and Planning Department                 No.: 001/LTH
Procedure: QT-16-01/KC-CT                                  Item: 4.16

Auditor:                                                   Representative of audited section:
Le Thao Hien                                               Nguyen Dinh Ly


Non-Complying item:

There is no quality manual as QT-16-01/KC-CT




Signature (Auditor)                                        Date: 4 August, 1999

Proposed corrective action
The shortcoming will be correct before 31 August, 1999




Proposed Date: 31 August, 1999

Signature of audittee:                                     Date: 4 August, 1999

Auditing corrective action




The corrective action is done


Signature (Auditor)                                        Date: 30 August, 1999

Evaluation of ISO 9000 team (if necessary)




Signature of audittee:                                     Date: 4 August, 1999


                                               147
                                          APPENDIX 7
                  Existing Quality Management at SAOVANG Rubber Company

                                            Quality Policy

                                          Quality Objectives

                                        Organising & Directing                      Training plan

                                               Resources

  Equipment           Human Resource                                Technology        Raw Material


   Technical           Adminstration                             Rubber Technical   Marketing & Sales
Energy-Mechanic       Human resource                               Department         Department
  Department            Department


                                 Innovative, Design, Prepare materials,
                                        Production Technology


                                           Input, equipment
                                              inspection


                              Production preparation, production, identify
                        and test technology, material preparation, product design


                                              Production


                               Product inspection: external obvervations,
                                      specifications, confirmation


                                               Packaging

                                                Storage

                                              Distributing

                                               Warranty

                                         Customer satisfaction



                                               158
APPENDIX 8: The ISO 9000 Implementation progress at CASUMINA Rubber Company

                                                                                Year 1998                                                 1999
 Item              Jobs                  May        June       July        August      September       October    November    December   January
                                     B    M E   B    M E   B    M     E   B M E       B M E        B     M E     B M E       B M E

 4.1    Writing procedures                                 K
        Correcting                                              K
        Approving                                               K
        Traning                                                 K
        Implementing                                                  K
        Implementing
        Auditing                                                                    K                    K           K
 4.2    Writing procedures                  C
        Correcting                          K
        Approving                           K
        Traning                             K
        Implementing                            K
        Inspecting and controlling




                                                                                                                                           Applying for certificate
        Auditing                                       K                            K                    K           K
 4.3    Writing procedures                  C
        Correcting                          O
        Approving                           K
        Traning                             K
        Implementing                            K
        Inspecting and controlling
        Auditing                                       K                            K              K             K
 4.4    Writing procedures                  C
        Correcting                          O
        Approving                           K
        Traning                             K
        Implementing                            K
        Inspecting and controlling
        Auditing                                       K                        K                  K             K
 4.5    Writing procedures                                 K
        Correcting                                              K
        Approving                                               K
        Traning                                                       K
        Implementing                                                      K
        Inspecting and controlling

                                                                          169
 APPENDIX 8: The ISO 9000 Implementation progress at CASUMINA Rubber Company

                                                                                   Year 1998                                                 1999
   Item             Jobs                  May         June        July        August      September       October    November    December   January
                                      B    M E    B    M E    B    M     E   B M E       B M E        B     M E     B M E       B M E
         Auditing                                                                    K                      K           K
   4.6 Writing procedures                 C
         Correcting                           O
         Approving                            K
         Traning                              K
         Implementing                             K
         Inspecting and controlling
         Auditing                                         K                          K                      K           K
   4.8 Writing procedures                                     K
         Correcting                                                K
         Approving                                                 K
         Traning                                                         K
         Implementing                                                        K
         Inspecting and controlling




                                                                                                                                              Applying for certificate
         Auditing                                                                    K                K             K
   4.9 Writing procedures
 Tubes Correcting
         Approving
         Traning
         Implementing                 L
         Inspecting and controlling
         Auditing                                         K                          K                      K           K
   4.9 Writing procedures                     C
 Tubes Correcting                             O
         Approving                            K
         Traning                                      O
         Implementing                                     K
         Inspecting and controlling
         Auditing                                                                    K                      K           K
   4.9 Writing procedures                     C
         Correcting
Metallurgy                                    O
         Approving                            K
         Traning                                  K
         Implementing                                 K
         Inspecting and controlling


                                                                             179
 APPENDIX 8: The ISO 9000 Implementation progress at CASUMINA Rubber Company

                                                                                    Year 1998                                                 1999
   Item              Jobs                  May         June        July        August      September       October    November    December   January
                                       B    M E    B    M E    B    M     E   B M E       B M E        B     M E     B M E       B M E
          Auditing                                                                    K                      K           K
   4.10 Writing procedures                     K
  Import Correcting                            K
          Approving                            K
          Traning                              K
          Implementing                             K
          Inspecting and controlling
          Auditing                                         K                          K                      K          K
   4.10 Writing procedures             K
ProductionCorrecting                   K
          Approving                    K
          Traning                      K
          Implementing                     K
          Inspecting and controlling




                                                                                                                                               Applying for certificate
          Auditing                                 K                          K                   K              K
   4.10 Writing procedures                     C
  Tubes Correcting                             O
          Approving                            K
          Traning                                  K
          Implementing                                 K
          Inspecting and controlling
          Auditing                                                                    K                      K          K
   4.10 Writing procedures                         K
   Tires Correcting                                K
          Approving                                    K
          Traning                                          K
          Implementing                                         K
          Inspecting and controlling
          Auditing                                                                    K                      K          K
   4.10 Writing procedures                     C
laboratoryCorrecting                           C
          Approving                            C
          Traning                              K
          Implementing                             K
          Inspecting and controlling

                                                                              189
APPENDIX 8: The ISO 9000 Implementation progress at CASUMINA Rubber Company

                                                                                 Year 1998                                                  1999
 Item              Jobs                  May         June       July        August      September        October    November    December   January
                                     B    M E    B    M E   B    M     E   B M E       B M E         B     M E     B M E       B M E
      Auditing                                                                       K                     K          K
 4.11 Writing procedures                                K
      Correcting                                            K
      Approving                                                  K
      Traning                                                          K
      Implementing                                                         K
      Inspecting and controlling
      Auditing                                                                       K                     K          K
 4.12 Writing procedures                 C
      Correcting                             O
      Approving                              K
      Traning                                K
      Implementing                               K




                                                                                                                                              Applying for certificate
      Inspecting and controlling




                                                                                                                                             Applying for certificate
      Auditing                                          K                            K                     K          K
 4.13 Writing procedures                 C
      Correcting                             O
      Approving                              K
      Traning                                K
      Implementing                               K
      Inspecting and controlling
      Auditing                                          K                            K                     K          K
 4.14 Writing procedures                 C
      Correcting                             O
      Approving                              K
      Traning                                K
      Implementing                               K
      Inspecting and controlling
      Auditing                                          K                            K                     K          K
 4.15 Writing procedures                                                         K
      Correcting                                                                     K
      Approving                                                                          K
      Traning                                                                                K
      Implementing                                                                               K
        Inspecting and controlling

                                                                           199
APPENDIX 8: The ISO 9000 Implementation progress at CASUMINA Rubber Company

                                                                               Year 1998                                                  1999
 Item            Jobs                  May        June        July        August      September        October    November    December   January
                                   B    M E   B    M E    B    M     E   B M E       B M E         B     M E     B M E       B M E
      Auditing                                                                                           K           K
 4.16 Writing procedures                                                       K
      Correcting                                                                   K
      Approving                                                                        K
      Traning                                                                              K
      Implementing                                                                             K
      Inspecting and controlling                                                                         K          K
      Auditing
 4.17 Writing procedures                  C
      Correcting                          O
      Approving                           K
      Traning                             K
      Implementing                            K




                                                                                                                                              Applying for certificate
      Inspecting and controlling




                                                                                                                                           Applying for certificate
      Auditing                                       K                             K                     K          K
 4.18 Writing procedures                                                       K
      Correcting                                                                   K
      Approving                                                                        K
      Traning                                                                              K
      Implementing                                                                             K
      Inspecting and controlling                                                                         K          K
      Auditing
 4.20 Writing procedures                                                       K
      Correcting                                                                   K
      Approving                                                                        K
      Traning                                                                              K
      Implementing                                                                             K
      Inspecting and controlling
      Auditing                                                                                           K          K
 4.21 Writing procedures                                                       K
      Correcting                                                                   K
      Approving                                                                        K
      Traning                                                                              K
      Implementing                                                                             K
      Inspecting and controlling




                                                                                                                                           tificate
                                                                         209
APPENDIX 8: The ISO 9000 Implementation progress at CASUMINA Rubber Company

                                                                                     Year 1998                                                  1999
 Item              Jobs                  May           June        July         August      September        October    November    December   January
                                     B    M E      B    M E    B    M     E    B M E       B M E         B     M E     B M E       B M E




                                                                                                                                                 Applying for certificate
      Auditing                                                                                                 K           K
 4.22 Writing procedures                                                             K
      Correcting                                                                         K
      Approving                                                                              K
      Traning                                                                                    K
      Implementing                                                                                   K
      Inspecting and controlling
      Auditing                                                                                                 K          K




        K: job is carried out following schedule         B: beginning of the month
        O: the job is on going                           M: middle of the month




                                                                                                                                                 Applying for certificate
        C: the completed job                             E: ending of the monthe




                                                                              219
                                                                APPENDIX 9
                                       Result of Survey about Motorbike's tires quality among competitors

                       Criteria   Broken       Tensile     300%Tensile    Rigid        Deformation     Wearing        Density             Sticky degree
                                  Intensity    Degree        Intensity    degree                        degree                      cloth-cloth cloth-rubber
Producer                           N/cm2         %            N/cm2        SoA             %          cm 1.61km       g/cm3             N/cm        N/cm

Standard                          >=1900       >=450                      55-65           <=30          <=0.4          1.15            >=60        >=65

DANANG Rubber Enterprise                279          570          972             55             25             0.6       1.115               98        100

JAPANESE                               1697          433         1160             62             24        0.152          1.175               81          85

CASUMINA                               1668          430          951             60             20        0.287           1.15               78          45

INDONESIAN                             2203          434         1455             66             21        0.173           1.17             124           68

THAI                                   1917          530          829             55             24        0.318          1.135             119         82.2

SAOVANG                                1923          456         1180             63             25         0.22              1.2           108         108


The most considerable factors are broken intensity, wearing degree and glue degree
Source: Report for Quality Award Competition of SAOVANG Rubber Company, 1998




                                                                         235
                                          APPENDIX 10
                             PROCEDURES/WORK INSTRUCTIONS MASTER LIST

SAOVANG Rubber Company                                            Department/Section: Quality Control

                                                                  Target date of status
No.                  Title               Preprared by                                                  Records
                                                              S       D          A            I

 4.5 Document cotrol                  Ms. Lien                      20-Mar

 4.8 Product identification/TraceabilityMs. Thanh                   20-Mar

4.10 Inspection/Testing               Ms. Thanh                     22-Mar

4.12 Inspection/Testing status        Ms. Thanh                     22-Mar

4.13 Control of Nonconfirming productMs. Lien                       25-Mar

4.14 Corrective and Preventive Action Ms. Lien                      30-Mar

4.14 Resolving customer complaints    Ms. Lien                      30-Mar




      S: Start                        A: Approved

      D: Draft                        I: Implemented

      Approved by:                                                                        Date: 14-Mar 1999



                                                        247

				
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