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Sarasota County Fl Business Grant

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Sarasota County Fl Business Grant Powered By Docstoc
					                                Natural Resources

                                                                                                                      FY02        FY02        FY02   FY02   FY02                                           Target   Stretch   Industry   Industry
Core Service: Provide Community-Based Air and Water Quality Protection
                                                                                                   Lead   FY01        TD           Q1         Q2     Q3     Q4     Sep-01     Oct-01     Nov-01   Dec-01   Level     Goal     Average      Best
    General Manager: Gary Comp
            Manager: Kent Kimes
Customer Perspective
            % of Customers Satisfied with Air Quality
                                                                                                                                                                   Survey results available Nov. 01
            % of Customers Satisfied with Surface Water Quality
Internal Process
            # of Air Quality Investigations                                                                     107                                                       5         11
            # of Petroleum Contaminated Sites in Active Management                                              177          26          26                               7         26                      170      175
            # of Water Quality Investigations                                                                   599          76                                          34         48
            % of Water Bodies Analyzed for Water Quality Condition
            % of Wastewater Treatment Facilities Operated within Permit Requirements
Learning and Growth
            TBD
Financial Perspective
            % of Program Costs Covered by Outside Agencies                                                                   66


                                                                                                                      FY02        FY02        FY02   FY02   FY02                                           Target   Stretch   Industry   Industry
Core Service: Manage and Protect Coastal Resources
                                                                                                   Lead   FY01        TD           Q1         Q2     Q3     Q4     Oct-01     Nov-01     Dec-01   Jan-02   Level     Goal     Average      Best
    General Manager: Gary Comp
            Manager: Larid Wreford
Customer Perspective
            % of Customers Confident that Sarasota County's Coastal Resources are Well Managed     LW     NA
                                                                                                                                                                   Survey results available Nov. 01
            % of Customers Satisifed with the development of Sarasota County's Coastal Resources   LW     NA
Internal Process
            % of Coastal Shoreline and Habitat Included in Restoration Projects                    LW      30          35          35                              35         35                            40        50
Learning and Growth
            # of Professional/Technical Training Seminars Attanded                                 LW      4           0            0                               0          0                             6        9
Financial Perspective
            Ratio of County Funds to Outside Funding Sources                                       LW     1:3         1:3          1:3                             1:3        1:3                           1:4      1:5

Core Service: Manage and Protect the Natural Habitats on Public Lands




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                               Natural Resources

                                                                                                                    FY02           FY02      FY02   FY02   FY02                                          Target   Stretch    Industry   Industry
              Manage and Protect the Natural Habitats Quality Protection
Core Service: Provide Community-Based Air and Water on Public Lands
                                                                                                Lead    FY01         TD             Q1       Q2     Q3     Q4     Oct-01   Nov-01    Dec-01     Jan-02   Level     Goal      Average      Best
    General Manager: Gary Comp
            Manager:
Customer Perspective
            % of Customers Confident with Sarasota County's Management of the Environmentally
            Sensititve Lands Acquisition Program                                                                                                                  Survey results available Nov. 01
            % of Customers Confident with Sarasota County's Management of Lands Owned by
            Sarasota County
Internal Process
            % of Land Protected in Natural State/Acres of Environmental Sensitive Land          GSC     70.74       71.49            ?        ?      ?      ?      ?        ?         ?         ?          ?       94.9         ?          ?
            Acres Protected and in Maintenance Management/Restoration Management                ES     1 to 2.64   1 to 2.64     1 to 2.43    ?      ?      ?      ?        ?         ?         ?          ?         ?          ?          ?
Learning and Growth
            8 TNC certified land managers by end of FY03                                        ES        0        4 of 48        6 of 48     ?      ?      ?      ?        ?         ?         ?          ?      48 of 48
Financial Perspective
            % of Grant of Partnership Funds vs. Total Cost of Acquisitions Per Year             GSC      20.2         18           21.05      ?      ?      ?      ?        ?         ?         ?          ?         ?          ?          ?
            % of Grant Funds for Land Management vs. Total Cost of Land Management per Annual
            Schedule                                                                            ES     1 to 4.7    1 to 3.57        ?         ?      ?      ?      ?        ?         ?         ?          ?         ?          ?          ?




                                                                                                                               Page 2 of 7
                               Solid Waste

                                                                                                                           FY02      FY02       FY02       FY02      FY02                                                   Target     Stretch   Industry   Industry
Core Service: Assure Proper Disposal of the Waste Stream
                                                                                                      Lead   FY01          TD            Q1      Q2         Q3         Q4        Sep-01    Oct-01   Nov-01     Dec-01       Level       Goal     Average      Best
    General Manager: Anita Largent
            Manager: Gary Bennett
Customer Perspective
                                                                                                                                                                                Survey of residents will be done
            % of Customers Confident in Sarasota County Government's Ability to Dispose of Garbage                                                                              monthly - beginning in Dec 2001
            in an Environmentally Safe Manner                                                      GB                                                                                                                        90%
Internal Process
            # of Permit Violations/6 months                                                      GB                 100%                                                         100%      100%      100%                   100%
Learning and Growth
            Measures to be developed with Assistnace from OED
Financial Perspective
                                                                                                                                  Accounting/financial reporting methodology being developed - January 2002
            Total $/Ton on Landfill Operations, Trended on an Annual Basis                       GB                                                                                                                     $      63.77


Core Service: To Develop and Maintain a Cost Effective & Reliable Collection                                               FY02      FY02       FY02       FY02      FY02                                                   Target     Stretch   Industry   Industry
& Disposal Processing Service that Meets Customer Expectations.                                       Lead   FY01          TD            Q1      Q2        Q3          Q4        Oct-01   Nov-01     Dec-01    Jan-02       Level       Goal     Average      Best
    General Manager: Anita Largent
            Manager: Carole Favero
Customer Perspective
                                                                                                                                                                                Survey of residents will be done
            % of Customer Satisfied with Sarasota County's                                                                                                                      monthly - beginning in Jan. 2001
            collection/recycling/disposal services                                               CF                                                                                                                          90%
Internal Process
            % of Pickups Done Correctly                                                          CF            99.98%                                                          99.98%                                       98.00%
Learning and Growth
            Measures to be Developed with Assistance from OED
Financial Perspective
                                                                                                                                  Accounting/financial reporting methodology being developed - January 2002
            Total $/Class IHousehold for Collection/Disposal Service                             AL                                                                                                                     $     149.05
Core Service: Assure Adequate Services & Facilities for Processing, Recycling, or
Disposal of Waste System to Meet Future Growth & Service Demands




                                                                                                                           Page 3 of 7
                               Solid Waste

Core Service: Assure Adequate Services & Facilities for Processing, Recycling, or                                              FY02      FY02         FY02       FY02       FY02                                                      Target        Stretch      Industry   Industry
Core Service: Assure Proper Disposal of the Waste Stream
Disposal of Waste System to Meet Future Growth & Service Demands                                         Lead   FY01           TD            Q1        Q2         Q3         Q4        Oct-01    Nov-01    Dec-01        Jan-02        Level         Goal        Average      Best
    General Manager: Anita Largent
            Manager: Carole Favero/Gary Bennett
Customer Perspective
                                                                                                                                                                                      Survey of residents will be done
           % of Customer Confidence in Sarasota County Government's Ability to Plan for and Provide
                                                                                                                                                                                      monthly - beginning in Jan. 2001
           Adequate Services and Facilities for Processing, Recycling and Disposal of Waste Products
           to Meet the Needs of Existing and Future Customers?                                       CF/GB                                                                                                                             90%
Internal Process
            Total Amount of Air Space Consumed (ft3)/Total Tons Incoming Class I Waste              GB             1,846              measured every 6 months - report due in Dec 2001                                                     1,430
Learning and Growth
            Measures to be developed with Assistnace from OED
Financial Perspective
                                                                                                                                       Long term rate model methodology being developed - March 2002
                                                                                                     AL
            One-ten Year Cost Projections for Operating Costs, Tipping Fees and Assessments, Trended Annually                                                                                                                     No Increases     2% Decrease



                                                                                                                               FY02      FY02         FY02       FY02       FY02                                                      Target        Stretch      Industry   Industry
Core Service: Maximize Waste Reduction
                                                                                                         Lead   FY01           TD            Q1        Q2         Q3         Q4        Oct-01    Nov-01    Dec-01        Jan-02        Level         Goal        Average      Best
    General Manager: Anita Largent
            Manager: Jodi John, Carole Favero & Gary Bennett
Customer Perspective
            Total Residential Tons Recycled                                                         JJ/CF         30,682                                                            Oct invoice received at end of Nov                   34,000
            County's Recycling Rate                                                                 JJ                 41%            measured annually                             measured annually                                  50%           60%
Internal Process
            Program Recycling Lbs/Households/month                                                  JJ/CF              42.58                                                        Oct invoice received at end of Nov                  40             35
            Yard Waste Lbs/Household/month                                                          GB                 51.86                                                            98.89                                           50             45
Learning and Growth
            Measures to be developed with Assistnace from OED
Financial Perspective
            Total $/Ton Recyclable Processing Program                                               AL                                        Accounting/financial reporting methodology being developed - January 2002
            Total $/Ton Yard Waste Composting                                                       AL                                                                                                                            $        41.37




                                                                                                                               Page 4 of 7
                                 Utilities

Core Service: Produce and Deliver Safe, Reliable Drinking Water at the Most                                            FY02          FY02      FY02   FY02   FY02                                       Target   Stretch   Industry   Industry
Cost Efficient Rate                                                                                    Lead    FY01     TD            Q1       Q2     Q3     Q4     Sep-01   Oct-01   Nov-01   Dec-01   Level     Goal     Average      Best
    General Manager: Warren Wagner
            Manager: Dave Cash                                                                                        (OCT)
Customer Perspective
            % of Customers Satisfied with Sarasota County's Drinking Water                                            72% (1)
Internal Process
            # of Water Quality Standards Violations                                                                      0
Learning and Growth
            100% licensed by DEP--66%"A"--5% "B"--29% "C"                                                             see left
Financial Perspective
            $/per 1000 gallons                                                                                         TBA


                                                                                                                       FY02          FY02      FY02   FY02   FY02                                       Target   Stretch   Industry   Industry
Core Service: Treat Wastewater in a Safe and Cost Efficient Manner
                                                                                                       Lead    FY01     TD            Q1       Q2     Q3     Q4     Oct-01   Nov-01   Dec-01   Jan-02   Level     Goal     Average      Best
    General Manager: Warren Wagner
            Manager Craig Bliss                                                                                       (OCT)
Customer Perspective
            % of Customers Satisfied with Uninterruption of Sarasota County's Wastewater Service                      96% (1)
            % of Customers Satisfied with Lack of Odor From the Wastewater System                                      91%
            % of Customer Satisfaction that Wastewater Treatment Process Adequately Protects the Environment          79% (1)
Internal Process
            # of Reportable Events                                                                                       4
            # of Complaint Calls                                                                                       TBD
Learning and Growth
            100% licensed by DEP--44%"A"-- 44%"B"--12%"C"                                                             see left
Financial Perspective
            $/per 1000 Gallons/by Service Area                                                                         TBA

            (1) Survey Source: Utility System Customers
Core Service: Treat and Deliver Irrigation Water in a Safe and Cost Efficient
Manner




                                                                                                                                 Page 5 of 7
                               Utilities

               Treat and Deliver Irrigation Water Drinking Water at the Most
Core Service: Produce and Deliver Safe, Reliable in a Safe and Cost Efficient                        FY02       FY02      FY02   FY02   FY02                                               Target    Stretch   Industry   Industry
Cost Efficient Rate
Manner                                                                                 Lead   FY01   TD          Q1       Q2     Q3     Q4     Oct-01   Nov-01    Dec-01       Jan-02      Level      Goal     Average      Best
    General Manager: Warren Wagner
            Manager:
Customer Perspective
                                                                                                                                                Survey results will be done
            % of Customers Satisified with Irrigation Water Quality & Quantity    NF                                                            monthly starting in Jan. '02               80%
            # of Surveys
Internal Process
            % of Reclaimed Water Beneficially Used                                LC                  79
            % of New Construction Utilizing Potable Water in Irrigation Systems   ND                                                              79                                       80%
            Volume of Irrigation Water Reduction in New Developments                                                                                                                    0% by 2003
            % of Irrigation Demand Met by Stormwater Facilities
            % of Reuse Samples Taken that Meet or Exceed State Standards          CB                 100                                         100                                       100%
            % of Tests Taken on Time                                              CB                 100                                         100                                       90%
Learning and Growth
            % of Wastewater Plant Operator Positions Filled                       CB                  94                                          94                                       100%
            % of Wastewater Plant Operators with Required Licenses                CB                 100                                         100                                       100%
Financial Perspective
            $/1000 Gallons of Irrigation Water Produced and Distributed           DC




                                                                                                            Page 6 of 7
                               Environmental Services Business Center

                                                                                                                    FY02       FY02      FY02   FY02   FY02                                        Target   Stretch   Industry   Industry
                                                                                                      Lead   FY01   TD          Q1       Q2     Q3     Q4      Sep-01   Oct-01   Nov-01   Dec-01   Level     Goal     Average      Best
  Executive Director: Rob Patten

Customer Perspective
             Overall Satisfaction with Environmental Services Business Center Services
Internal Process
             % of Environmental Services Business Center Services meeting Target Measures (Weighted
             Average)
Learning and Growth
             # of Approved Positions
             # of Filled Positions
             % of Vacant Positions                                                                                                                                               6.90%
             Turn Over Ratio                                                                                                                                   2.90%   0.00%     3.19%
             Sick/Unscheduled Leave/1,000 Staff Hours                                                                                                         1056.75 1432.72
             Core Service Training Hours
             Employee Satisfaction
Financial Perspective
             Utility Bond Rating                                                                             AAA
             Utility Debt to Equity Ratio                                                                    84%                                                                                   80%                 40%
             Solid Waste Bond Rating                                                                         AAA
             Solid Waste Debt to Equity Ratio                                                                84%
             % of Natural Resources Program Revenues Generated by Outside Agencies




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