CITY OF WENATCHEE JOB DESCRIPTION Title: Reports to: Affiliation: RECORDS CLERK Dispatch & Records Supervisor Civil Service/AFSCME Division: Police Classification: Non-Exempt Date: January 8, 2001 GENERAL POSITION SUMMARY This is a position of responsibility and varied support work. Employees occupying positions of this class are responsible for performing clerical, receptionist, and secretarial related tasks within the Police Department. Work is distinguishable by a variety of tasks, the application of independent judgement in making decisions and a more serious consequence of errors. Considerable public contact requiring explanation of the departmental rules and the interpretation of established guidelines is also a basic element of this class. Although employees may not supervise others, employees with considerable experience may train or orient new employees of this class and be available to assist in resolving difficult or unusual problems. Work is reviewed periodically for accuracy, quality of service provided to the public, and adherence to departmental policies and procedures. ESSENTIAL JOB FUNCTIONS 1. Assist in answering business phones for the department. 2. Provide information and assistance to the public, regarding the policies, procedures, and purposes of City and departmental guidelines and regulations. 3. Responsible for operations and preventative maintenance of equipment such as multiple line phone systems, copiers, scanners, typewriters, teletype machines and computers as required by the position. 4. Maintain and process files for arrests, correspondence, cards, memos and reports. 5. Perform computer inquiries and enter law enforcement information (case report data, calls for service, wanted persons, vehicles, etc.). 6. Keep logs, indexes and process department mail. 7. Perform fingerprinting services. 8. Perform typing or stenography with responsibility for accuracy and basic grammar, punctuation and spelling. OTHER FUNCTIONS 1. Perform the accounting and identification of property and evidence in the department, which is critical to the successful operation of the agency. 2. Perform other duties as needed or directed. SUPERVISORY RESPONSIBILITY Not a supervisory position. May assist in training new hires as needed. INTERPERSONAL CONTACTS Maintains daily contact with a variety of customers, City staff and general public. Requires demonstrated ability for excellent customer service skills. Interactions are frequently in person and on the phone. Ability to remain calm in stressful situations. PHYSICAL AND MENTAL CAPABILITIES Hand-eye coordination is necessary for proper equipment operation. Must have the ability to handle multiple tasks while receiving visitors and handling phone contacts. Employee required to sit for extended periods, talk, hear, walk, use hands, fingers and arms with reaching motions to operate computer, phone, fax, and other office equipment. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Other requirements include the ability to read, understand and apply rules, regulations, ordinances and laws as necessary, speak in pleasant, clear and well modulated voice over the telephone, radios, and in person, handle stressful situations, communicate effectively in both a written and oral manner. JOB CONDITIONS Work is usually performed indoors. Under certain conditions may be required to work more than eight (8) hours per day or forty (40) hours per week. EDUCATION AND/OR EXPERIENCE High school diploma or equivalent. One year of general, specialized or technical office work dealing with the public, or substituting, on a month-for-month basis, successful completion of course work or training in office principles and practices. Typing 35 wpm. Knowledge of computers and U.C.R. (Uniform Crime Reporting) desired. Bi-lingual (Spanish/English) ability desirable. The duties listed above are intended as illustrations of the types of work that may be performed. The omission of specific job duties does not exclude them form the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment contract and is subject to change as the needs of the employer and requirements of the job change.