HR measurement - towards a Balanced Scorecard by SupremeLord

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									                        Haringey Council

                      HR measurement - towards
                        a balanced scorecard




                            Steve Davies
                          Acting Head of HR




www.haringey.gov.uk
           Aims

    •      Develop a basket of measures from existing
           HR data/ metrics

    •      Demonstrate organisational effectiveness in
           managing people

    •      Provides VFM measures




www.haringey.gov.uk
       HR measurement framework

                       Value Based Metrics
                        Corporate based


                      HR Outcome measures
                      Organisation focussed


                      Operational HR metrics
                       Efficiency measures


                          HR analytics
                         Workforce data




www.haringey.gov.uk
      HR measure - categories

                           Value Based         Organisational fitness – Ability of organisation to
                                                     deliver excellent services.
                                               ---------------------------------------------------------
                                               Organisational HR performance – effectiveness of
                          HR Outcomes                organisation in managing people performance.
                                               ---------------------------------------------------------
                                               HR customer focus – degree to which People & OD
                      HR Efficiency measures         delivers services that meet customer expectations
                                                     and provide value
                                               -------------------------------------------------------------
                                               Organisational Capacity – level of staff resourcing and
                         Workforce data              capacity within the organisation




www.haringey.gov.uk
          HR measures
        Organisational fitness
        Measures include: Customer satisfaction, ROI measures, Perf level/
            competency of staff, resource/ capacity measures indicating good
            employer
        Organisational HR performance
        Measures include: Employee satisfaction, Absence reporting, Disciplinary/
            sickness actions, No. of days suspension, Appraisals conducted, ET
            claims
        HR customer focus
        Measures include: HR Customer satisfaction surveys, HR costs/ capacity,
            Recruitment speed, HR performance measures, Training programme
            success
        Organisational Capacity
        Measures include: Vacancy rates, Turnover rates, Workforce profile
            (ethnicity, disability, age, etc.), Agency staff, Sickness absence rates


www.haringey.gov.uk
          HR Balanced Scorecard
          People & OD Scorecard - Jun07.xls


                                    Haringey Council's People & OD Scorecard - June 2007




                                                                                   ORGANISATIONAL FITNESS                                                                                         ORGANISATIONAL PERFORM ANCE

                                                                          Ability of organisation to deliver excellent services                                                            Effectiveness of organisation in managing people performance


                                                                                                                  Freq.      Score     Target   Rating   Progress                                                                             Freq.    Score      Target Rating
                                     % of staff understand Haringey's aims & objectives                            2 yr        90                                   % who believe their opinion is sought on decisions about their work        2 yr         64
                                     % of staff believe their performance has improved due to L & D                2 yr        64                                  % who feel their manager gives them timely performance feedback            2 yr         63
                                     % of staff believe different parts of the Council work well together          2 yr        47                                  % that have a written work plan or appraisal                               2 yr         75
                                     % of staff believe the way we do things keeps improving                       2 yr        68                                  % of staff who were clear about Council aims & objectives when joining     2 yr         60
                                     % of residents think Haringey are doing a good job                             A          64                                   % of ET claims won by employee                                              A       6.25       10
                                     % of residents think Haringey keep them informed & involved                    A          67                                   Average no. of days suspended                                               Q       118        70
                                     % of residents are satisfied with complaint handling                           A          28       33.5                        % of teams with recorded absence                                            M           88     90
                                     % of employees with over 2 and less than 10 yrs service                        Q          48       60                          % of employees attending booked training courses                            Q       92.2       90
                                     % of voluntary leavers within 1st year                                         Q          18       10                          Sickness absence rate                                                       M       9.45       8.8
                                     % of internal promotions                                                       Q         12.7      10
                                     RIDDOR reportable accidents per 100,000 employees                              Q          43       281
                                     Redeployment savings                                                           A      £ 105,346
                                     No. of FTE employees Council sickness equates to                              M         #REF!      261


                                                                                                                        Effectiveness Index %   #REF!                                                                                            Effectiveness Index % #REF!




                                                                              PEOPLE & OD CUSTOM ER FOCUS                                                                                             ORGANISATIONAL CAPACITY

                                                                Degree to which People & OD delivers services that meet customers                                                          Level of staff resourcing and capacity within the organisation
                                                                                     expectations and provide value


                                                                                                                  Freq.      Score     Target   Rating                                                                                        Freq.    Score      Target Rating
                                     % of employees rating training courses as Good/Excellent to obj being met      Q          91       80                          % agency staff as a % of workforce                                          Q       12.1       19
                                     Employees per HR & ODL professional                                            A          85       95                          % vacancy rate                                                              Q           26     15
                                     Recruitment speed (no. of weeks)                                               Q          12       10                          % turnover                                                                  Q       17.4      14.4
                                     % of successful redeployees                                                    A          31       33                          % voluntary turnover                                                        Q           9.8    9
                                     Average no. of days taken to redeploy an employee                              A          69       60                          % of employees from B & M E communities                                     Q       45.1      39.3
                                     % of new starters that get a part 1 induction                                  Q          89       90                          % of employees declaring they have a disability                             Q           5      4.9
                                     % of job evaluations completed within timescale                                Q         100       90                          % of top 5% of earners from B & M E communities                             Q       20.6       26
                                     % of pre-employment paper screen checks within timescale                       Q          89       90                          % of top 5% of earners that are women                                       Q       51.7       50
                                     % of health referrals processed within timescale                               Q         84.4      90                          % of employees 55 and over                                                  Q       15.8       25
                                                                                                                                                                    % of employees under 25                                                     Q           4.0     8




                                                                                                                        Effectiveness Index %   #REF!                                                                                            Effectiveness Index % #REF!




                                                                                                                                                                                     Overall People & OD Effectiveness index %                                     #REF!




www.haringey.gov.uk
           Scorecard deliverables

    •      Provides a framework that is flexible and easy
           to construct from existing HR data/ metrics

    •      Provides a measure of organisational
           effectiveness in managing staff

    •      Provides a platform for additional measures
           and benchmark opportunities




www.haringey.gov.uk
           Thank you

    •      Questions




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