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					2005 Akron Area SHRM Wage Survey
Thank you for your participation in the 2005 Akron Area SHRM Wage Survey! This year the timing and the format of the
survey have changed to improve the survey process. Please use the instructions below as a guide for completing the survey.
Any questions should be directed to the Compensation & Benefits Committe Chair:             Kate Kelly, CEBS at (216)
591-0088 or kelly@masterconsulting.com.


                      Surveys should be completed electronically, saved and e-mailed to Kate Kelly at:
                                  kelly@masterconsulting.com by September 30, 2005.


The information below explains each sheet requiring your input:

Contact & Order Information - This sheet contains your contact information and the order form for the survey. It must be
completed by all survey participants and those companies who are unable to participate but would like to purchase survey
results.

Organization Information - This sheet contains pertinent information about your company. Please scroll through and select
the most appropriate choice or enter the data into corresponding cells. This year, percentage increases and bonuses are
separated by employee level: Executive, Management, Exempt and Non-Exempt. Please enter data for each group where
applicable.



Wage Survey - This sheet contains the wage survey information for all positions in the survey. The job descriptions appear
when your mouse is moved over the corresponding job title and are also listed in the tab labeled Position Descriptions .
Please match positions based on job duties rather than title. Please enter data effective as of July 1, 2005. The following
information is requested for each position for which you have a match within your company.
1. FLSA Status - As defined by the Fair Labor Standards Act, please select either Exempt or Non-Exempt for each position.
Non-exempt may refer to salaried non-exempt or hourly employees.
2. Union Status - Please select Yes or No for each position based on whether the majority of the employees in the position
are unionized.
3. FTEs - Please enter the number of Full Time Equivalents you have in each position.
4. Average Wage - Please enter the average annual salary in thousands for all employees in each position.
5. Range Minimum - Please enter the pay range minimum in thousands for each position. If formal ranges are not used or
broad band ranges are used, please leave blank.
6. Range Maximum - Please enter the pay range maximum in thousands for each position. If formal ranges are not used or
broad band ranges are used, please leave blank.
7. Annual Incentive or Bonus - Please enter any incentive or bonus employees in each position are eligible for. This number
should be entered as a percentage of salary.
Surveys should be returned to:
Kate Kelly, Compensation & Benefits Committee Chairperson, via e-mail:
kelly@masterconsulting.com by September 30, 2005. Results will be released on or around December 1, 2005.
Please send payment to:
Kate Kelly, CEBS
Master Consulting
26650 Renaissance Parkway, Suite 7
Cleveland, OH 44128
2005 Akron Area SHRM Wage Survey

To ensure that the Akron Area SHRM Chapter has the most current information on its members, please take a moment to
complete the following. All information will be kept confidential and will only be used by Akron Area SHRM.
Company Name
Business Address
City, State & Zip
Survey Completed By:
Name
Job Title
Business E-mail
Business Phone
Send Results to:
Name
Job Title
Business E-mail
Business Phone
If you would prefer Akron SHRM Chapter Information be sent to your home address - please include below:
Home Address
City, State & Zip
Home E-mail
Home Phone

Please select one of the choices below:                                          Please select payment option:
Participating in survey and will purchase results for $40.00                     Payment by check
Will not be participating in survey but will purchase results for $80.00         Payment by credit card through PayPal
Participating in survey but will not be purchasing results.

Checks should be made payable to Akron SHRM. Please
            send payment by Sept 30th to:                                        If payment by credit card is preferred,
                  Kate Kelly, CEBS                                                 please click here to make payment
Master Consulting                              26650                              through PayPal on the Akron SHRM
Renaissance Parkway, Suite 7         Cleveland, Ohio                                             website.
                       44128

Would you be interested in participating in the following Chapter committees? The committee chairperson and his/her e-mail
is listed for each committee. Please contact him/her directly if you are interested.
                  Committee                                Committee Chair       E-mail
                  College Relations                        Steven R. Ash, Ph.D   ash@uakron.edu
                  Community Relations                      James Sneed           james_sneed@aschulman.com
                  Compensation & Benefits                  Kate Kelly, CEBS      Kelly@masterconsulting.com
                  Diversity                                Janet Morrison, PHR   janetmorrisonphr@aol.com
                  Governmental Affairs                     Terry Bednar          tbednar@goodwillakron.org
                  Hospitality                              Jay Taylor            jgkataylor@aol.com
                  Membership                               Tom Doll              tdoll@superiorstaffing.com
                  Newsletter & Public Relations            Carla Dyer, SPHR      carla.dyer@roadway.com
                  Programming                              Sandy Manjura         smanjura@gotocasnet.com
                  Sponsorship                              Greg Reynolds         greynolds@diseco.com
                  Website                                  J.C. Fischer          fischerj@summa-health.org

Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Sept. 30, 2005.
2005 Akron Area SHRM Wage Survey
For each question below, please scroll through the choices and select the most appropriate option or type the data
into the corresponding cells.

Type of Organization                                              Sales Revenue or Operating Budget for 2004
Communications                                                    Under $100 million
Finance & Insurance                                               $100 million to $499.9 million
Government & Education                                            $500 million to $999.9 million
Healthcare                                                        $1 billion and over
If "Other" is selected above, please explain below:



Number of Employees                                               Union Representation
Exempt                                                             For Hourly Employees            For Salary Employees
Non-Exempt                                                            Union                           Union
Full-Time                                                             Non-Union                       Non-Union
Part-Time                                                             Both                            Both


Percentage Increases Budgeted in 2005
                            Pay for        Cost of      General
                         Performance       Living        Wage
  Employee Level           Increase       Increase     Increase       Other
Executives
Management
Exempt
Non-Exempt

Bonus Pay/Awards Paid in 2005 (Place an X in each applicable box)
                                                         Small
                                           Profit        Group    Technical
  Employee Level      Annual Bonus        Sharing      Incentive Achievement        Other           None
Executives
Management
Exempt
Non-Exempt

Measurements used to determine Bonus Pay/Award (Place an X in each applicable box)
                                                        Profit                               Cost                           Project
  Employee Level         Goal Setting   Productivity   Sharing     Innovation      Quality Reduction              Safety   Milestones   Other
Executives
Management
Exempt
Non-Exempt

Bonus Pay Distribution (Place an X in each applicable box)
                                          Semi-                     Project
  Employee Level          Quarterly      Annually      Annually    Milestones       Other
Executives
Management
Exempt
Non-Exempt
2005 Akron Area SHRM Wage Survey - Enter Data Effective July 1, 2005
Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Friday, September 30, 2005
                           Click on the appropriate status in the scroll bars                             If formal ranges are not used or broad
                                       below for each position.                                             band ranges are used, leave blank.         Annual
                                                                                          Average            Range                 Range             Incentive or
                                                                                           Wage           Minimum         (in   Maximum        (in      Bonus
      Position Title          FLSA Status                Union Status           # FTEs   (in thousands)      thousands)           thousands)          (Enter as %)
Financial Positions
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Accountant
                            Exempt                        Union
Accounting Clerk            Non-Exempt                    Non-Union

                            Exempt                        Union
Accounting Manager          Non-Exempt                    Non-Union

Billing/Accounts Payable    Exempt                        Union
                            Non-Exempt                    Non-Union
Clerk
Collection/Accounts         Exempt                        Union
                            Non-Exempt                    Non-Union
Receivable Clerk
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Financial Analyst
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Financial Manager
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Internal Auditor
                            Exempt                        Union
                       Non-Exempt                         Non-Union
Payroll Clerk
Human Resources Positions
                            Exempt                        Union
Benefits Administrator      Non-Exempt                    Non-Union

                            Exempt                        Union
                            Non-Exempt                    Non-Union
Compensation Analyst
                            Exempt                        Union
                            Non-Exempt                    Non-Union
HRIS Analyst
Human Resources             Exempt                        Union
                            Non-Exempt                    Non-Union
Assistant
Human Resources             Exempt                        Union
                            Non-Exempt                    Non-Union
Generalist
Human Resources             Exempt                        Union
                            Non-Exempt                    Non-Union
Manager
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Recruiter
                            Exempt                        Union
                        Non-Exempt                        Non-Union
Training Specialist
Information Systems Positions
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Computer Operator
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Database Administrator
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Applications Manager
Network/LAN                 Exempt                        Union
Administrator               Non-Exempt                    Non-Union

PC Help Desk                Exempt                        Union
                            Non-Exempt                    Non-Union
Representative
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Programmer/Analyst
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Systems Analyst
2005 Akron Area SHRM Wage Survey - Enter Data Effective July 1, 2005
Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Friday, September 30, 2005
                          Click on the appropriate status in the scroll bars                             If formal ranges are not used or broad
                                      below for each position.                                             band ranges are used, leave blank.         Annual
                                                                                         Average            Range                 Range             Incentive or
                                                                                          Wage           Minimum         (in   Maximum        (in      Bonus
         Position Title      FLSA Status                Union Status           # FTEs   (in thousands)      thousands)           thousands)          (Enter as %)
Financial Positions
Non-Profit Positions
Benefits Claims            Exempt                        Union
                           Non-Exempt                    Non-Union
Specialist
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Case Manager (RN)
Chemical Dependency        Exempt                        Union
                           Non-Exempt                    Non-Union
Counselor
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Counselor
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Driver
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Medical Billing Clerk
Laboratory Technician      Exempt                        Union
(MLT)                      Non-Exempt                    Non-Union

                           Exempt                        Union
                           Non-Exempt                    Non-Union
Registered Nurse (RN)
Licensed Practical         Exempt                        Union
                           Non-Exempt                    Non-Union
Nurse (LPN/LVN)
                           Exempt                        Union
Nursing Assistant          Non-Exempt                    Non-Union

                           Exempt                        Union
                         Non-Exempt                      Non-Union
Social Worker (LSW)
Office/Administrative/Support Positions
Customer Service           Exempt                        Union
                           Non-Exempt                    Non-Union
Representative
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Data Entry Operator
Executive/Admin. Asst.     Exempt                        Union
(Reports to VP Level)      Non-Exempt                    Non-Union

                           Exempt                        Union
                           Non-Exempt                    Non-Union
File Clerk
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Food Service Worker
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Legal Secretary
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Marketing Specialist
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Office Manager
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Paralegal
Receptionist, Telephone    Exempt                        Union
                           Non-Exempt                    Non-Union
Operator
Secretary (Intermediate    Exempt                        Union
                           Non-Exempt                    Non-Union
level)
                           Exempt                        Union
                           Non-Exempt                    Non-Union
Security Guard
Telemarketing              Exempt                        Union
                           Non-Exempt                    Non-Union
Representative
2005 Akron Area SHRM Wage Survey - Enter Data Effective July 1, 2005
Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Friday, September 30, 2005
                           Click on the appropriate status in the scroll bars                             If formal ranges are not used or broad
                                       below for each position.                                             band ranges are used, leave blank.         Annual
                                                                                          Average            Range                 Range             Incentive or
                                                                                           Wage           Minimum         (in   Maximum        (in      Bonus
      Position Title          FLSA Status                Union Status           # FTEs   (in thousands)      thousands)           thousands)          (Enter as %)
Financial PositionsPositions
Production/Skilled
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Assembly Worker
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Carpenter
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Drafter
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Electrician
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Engineer
General Maintenance         Exempt                        Union
                            Non-Exempt                    Non-Union
Worker
                            Exempt                        Union
Groundskeeper               Non-Exempt                    Non-Union

                            Exempt                        Union
                            Non-Exempt                    Non-Union
HVAC Repairer
                            Exempt                        Union
Inventory Clerk             Non-Exempt                    Non-Union

                            Exempt                        Union
Machinist                   Non-Exempt                    Non-Union

                            Exempt                        Union
                            Non-Exempt                    Non-Union
Maintenance Mechanic
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Maintenance Supervisor
                            Exempt                        Union
Offset Press Operator       Non-Exempt                    Non-Union

                            Exempt                        Union
                            Non-Exempt                    Non-Union
Plumber
Production/Shift            Exempt                        Union
                            Non-Exempt                    Non-Union
Supervisor
Production Worker           Exempt                        Union
                            Non-Exempt                    Non-Union
(Intermediate)
                            Exempt                        Union
Purchasing Agent            Non-Exempt                    Non-Union

                            Exempt                        Union
Technician (Electronics)    Non-Exempt                    Non-Union

Technician (Non             Exempt                        Union
                            Non-Exempt                    Non-Union
Electronics)
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Tool & Die Maker
                            Exempt                        Union
                            Non-Exempt                    Non-Union
Warehouse/Shipper
                            Exempt                        Union
Welder                      Non-Exempt                    Non-Union
2005 Akron Area SHRM Wage Survey
Please include any additional comments or suggestions below. Thank you for your participation in the 2005 Akron Area
SHRM Chapter Salary Survey! Results will be released on or around December 1, 2005.
2005 Akron Area SHRM Wage Survey - Position Descriptions
Position Type Position Title        Position Description


                                    This is a staff position that performs the full range of duties in an Accounting function. Applies accounting
                                    principles to assist in installation and maintenance of general accounting systems. Assists with designing
                                    new systems or modifies existing ones to provide records of assets, liabilities, and financial transactions.
                                    May prepare auditing reports, files, tax returns and other reports to Government agencies. May function in
Financial     Accountant            any of the various Accounting functions such as Cost or Operations Accounting, Tax or Auditing.
                                    In accordance with standard procedures, performs the full range of basic bookkeeping and clerical
                                    accounting duties, electronically or manually, such as reconciling words and numbers, making journal
                                    entries, balancing ledgers, tracing account transactions, making basic mathematical and percentage
Financial     Accounting Clerk      calculations, and preparing monthly statements.


                                 Manages professional level accounting operations and oversees those who estimate expected expenditures
                                 and submits to management. Analyzes records of present and past operations, trends and costs, estimated
                                 and realized revenues, administrative commitments, and obligations incurred. Certifies accuracy of
                                 operating and financial reports. Develops, installs, and maintains budgeting systems which provide control
                                 of expenditures made to carry out activities. Advises upper management regarding matters such as
Financial     Accounting Manager effective use of resources and methods for preventing capital being frozen.
                                    Compiles and prepares customer charges, using purchase orders, shipping manifests, sales tickets, charge
              Billing/Accounts      slips, etc. Calculates and prepares invoices and bills. Verifies and issues credit memos for returned goods.
Financial     Payable Clerk         Posts transactions to accounting records.


                                    Notifies or locates customers with delinquent accounts, attempts to secure payment, and records payments.
                                    Helps secure information regarding customer's financial status or insurance coverage. Prepares and mails
                                    form letters to customers to encourage payment of delinquent accounts. Confers with customers by
                                    telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit
              Collection/Accounts   contract with customers. Provides appropriate information to billing staff or credit department. Records
Financial     Receivable Clerk      information about financial status of customers and status of collection efforts.

                                    Performs financial research work and prepares analyses of subjects such as rate of return, depreciation,
                                    working capital, investment, and financial and expense performance comparisons. Compiles or prepares
                                    reports, graphs and charts of data developed. Prepares forecasts and analyzes trends in manufacturing,
                                    sales, finance, general business conditions and other areas. Assists in the development of organization
                                    financial policies, conducts special financial studies and cooperates with other departments in the
                                    preparation of statistical studies. Adapts new developments in the field of financial planning and control.
                                    Utilizes computer in the creation, display and reproductions of charts, graphs, and financial models relative
Financial     Financial Analyst     to the operations of the organization.

                                    Provides supervision of financial activities within the organization or subdivision of organization. Prepares or
                                    directs preparation of reports that summarize and forecast company business activity and financial position
                                    in areas of income, expenses, and earnings, based on past, present, and expected operations. Directs
                                    determination of depreciation rates to apply to capital assets. Establishes or recommends to management
Financial     Financial Manager     major economic objectives and policies for company or subdivision.


                                    Perform operational/financial audits as it relates to internal controls, risk assessment, SOX 404 testing and
                                    special projects. Review, appraise and consult on the company’s business process control systems.
                                    Analyze the integrity of financial/operating information and the means to identify, measure and report such.
Financial     Internal Auditor      Review the established systems to ensure compliance with policies, plans, and laws.
                                    Performs relatively complex accounting clerical/bookkeeping tasks associated with payroll. Computes
                                    wages and posts wage data to payroll records electronically and/or manually. Commonly uses 10-key
                                    calculator or PC. Computes withholdings, deductions and net earnings. May compute incentive pay,
                                    commissions, bonuses, or piecework compensation. Performs these duties in a payroll environment
Financial     Payroll Clerk         adhering to appropriate confidentiality requirements.

                                    Answers more complex employee questions regarding employee enrollment in benefits, pension and
                                    retirement plans, and group insurance plans such as life, hospitalization, and workers' compensation.
                                    Explains and interprets more complex aspects of company insurance programs to employees, dependents
                                    and retirees. Completes application forms or verifies information on forms submitted by employees. Mails
Human         Benefits              applications to insurance company. Files records of claims and completes cancellation forms when
Resources     Administrator         employees leave company service. May make employee presentations on benefit programs.
                                    Collects information, prepares, evaluates and analyzes salary data. Designs and administers company
                                    compensation programs. Studies current organizational wage and salary data to compile reports,
                                    organization and flow charts, and other information. Makes recommendations on salary structures, merit
Human         Compensation          increases, and incentive programs. Works with computer and other analytic and software tools. Prepares
Resources     Analyst               reports, analyses, and presentations.
Position Type Position Title        Position Description
                                    Evaluates, analyzes and maintains company Human Resources Information Systems (HRIS). Identifies new
                                    HR is a staff position that performs to full range needs. in an alterations to existing programs to gather
                                    Thisneeds and the software productsthe fulfill theseof dutiesMakesAccounting function. Applies accounting
                                    and reportto assist necessary. May be involved with data entry, queries, and security of systems.
                                    principles data as in installation and maintenance of general accounting systems. Assists with designing
Human                               Troubleshoots system issues that arise and works with others to resolve. Maintains data and system
                                    new systems or modifies existing ones to provide records of assets, liabilities, and financial transactions.
Resources     HRIS Analyst          integrity.
                                    May prepare auditing reports, files, tax returns and other reports to Government agencies. May function in
                                    any of thediversified clerical and administrative support to one or more functionalTax or within Human
                                    Performs various Accounting functions such as Cost or Operations Accounting, areas Auditing.
                                    Resources. Activities may include personnel file set-up; processing employment applications; maintaining
                                    and distributing employee information, policy and procedure manuals and other communications; assisting
                                    with orientation; employee status changes (e.g., change of address, departmental transfers, rate increases,
Human         Human Resources       terminations, etc.); verification of payroll/system changes; report creation and revision; and enrollment in
Resources     Assistant             programs.
                                    Administers policies and programs covering several or all of the following: Recruiting, Compensation,
                                    Benefits, Training, and Employee and/or Labor Relations. Serves as a liaison between employees and
Human         Human Resources       management. Assists with the development and implementation of human resource policies and
Resources     Generalist            procedures by use of employee booklets, communications, or meetings.
                                    Develops, implements, and coordinates policies and procedures covering several or all of the following:
                                    Employee Relations, Benefits, Employment, Training, Labor Relations or Compensation. May perform
                                    several or all of these functions personally. Responsible for various reports and legal compliance including
                                    OSHA, EEO/AAP, FLSA, HIPPA, FMLA, head count, as well as cost benefit analysis of services rendered.
Human         Human Resources       May be responsible for HRIS system and its use, various projects relating to HR, or may serve as a human
Resources     Manager               resource representative on multi-disciplinary project teams.
                                    Recruits, screens and interviews job applicants to fill internal and external job vacancies. Reviews
                                    employment applications and evaluates work history, education and training, job skills, compensation
                                    needs, and other qualifications of applicants. Reviews job orders and matches applicants with job
                                    requirements utilizing manual or computerized file search. Informs applicants of job duties and
                                    responsibilities, compensation and benefits, work schedules and working conditions, company and union
Human                               policies, promotional opportunities, and other related information. Refers selected applicants to person
Resources     Recruiter             placing job order, according to policy of organization.

                                    Administers, organizes and conducts programs to train employees. Confers with management to determine
                                    training objectives. Schedules classes based on classroom and equipment availability. Participates in
Human                               meetings, seminars, and training sessions to obtain information useful to training facility and integrates
Resources     Training Specialist   information into training program. May design and develop in-house training programs.
                                    Operates and monitors computer consoles and peripheral equipment such as tapes and disk drives.
                                    Manipulates computer controls to insure smooth flow of data to computer and routes proper output to users.
Information                         Maintains operating records. May assist in performing back-up of systems. Exercises judgment in solving
Systems       Computer Operator     equipment and procedural problems.
                                    Coordinates physical changes to computer databases and codes, tests, and implements physical database
                                    applying knowledge of database management system. Designs logical and physical databases or reviews
                                    description of changes to database design to understand how changes to be made affect physical
                                    database. Establishes physical database parameters. Codes database descriptions and specifies identifiers
                                    of database to database management system or directs others in coding database descriptions. Specifies
Information   Database              user access level for each segment of one or more data items, such as insert, replace, retrieve, or delete
Systems       Administrator         data.
                                   Manages the development and preparation of programs to process data and solve problems by use of
                                   computers. Consults with managerial and systems analysis personnel to clarify program intent, identify
                                   problems, suggest changes, and determine extent of programming and coding required. Assigns,
                                   coordinates, and reviews work of programming personnel. Develops programs from workflow charts or
                                   diagrams, considering factors, such as computer storage capacity and speed, extent of peripheral
                                   equipment, and intended use of output data. Revises or directs revision of existing programs to increase
Information                        operating efficiency or adapt to new requirements. Compiles documentation of program development and
Systems       Applications Manager subsequent revisions. Prepares records and reports.
                                   Manages LAN security and network performance. Establishes and implements LAN policies, procedures,
                                   and standards and ensures their conformance with information systems and company's objectives.
Information   Network/LAN          Develops and writes procedures for installation, use, and solving problems of communications hardware
Systems       Administrator        and software. Instructs users in use of equipment.
                                   Applies understanding of computer software and hardware to resolve problems of internal users. Receives
                                   telephone calls from users having problems using computer software and hardware or inquiring how to use
                                   specific software, programming languages, electronic mail, and operating systems. Determines whether
                                   problem is caused by hardware such as modem, printer, cables, or telephone. Talks with co-workers to
Information   PC Help Desk         research problem and find solution. Trains users on software and hardware on-site or in classroom, or
Systems       Representative       recommends outside contractors to provide training.
                                   Analyzes, designs, develops and/or implements information systems. Performs the full range of activities
Information                        associated with designing, testing and debugging information systems from written specifications. Designs,
Systems       Programmer/Analyst develops and documents block diagrams and logic flowcharts.
Position Type Position Title           Position Description
                                       Analyzes user requirements, procedures, and problems to automate processing or to improve existing
                                       This is a staff position thatdetailed description of user needs, program functions, and steps required to
                                       computer system. Writes performs the full range of duties in an Accounting function. Applies accounting
                                       develop or modify in installation and Reviews computer system capabilities, workflow, and scheduling
                                       principles to assistcomputer program.maintenance of general accounting systems. Assists with designing
                                       new systems determine if existing ones to provide recordschange is possible within financial system. Studies
                                       limitations to or modifies requested program or program of assets, liabilities, and existing transactions.
                                       May prepare auditing reports, files, tax returns and other reports toand develops new systems tofunction in
                                       existing information processing systems to evaluate effectiveness Government agencies. May improve
                                       production or workflow as required. Plans and prepares Operations Accounting, Tax or Auditing.
                                       any of the various Accounting functions such as Cost or technical reports, memoranda, and instructional
Information                            manuals as documentation of program development. Upgrades system and corrects errors to maintain
Systems        Systems Analyst         system after implementation.
                                       Analyzes and answers inquiries regarding claim adjudication, including method of payment, co-pay or
                                       deductible amounts, and/or reason for denial. Requests all information from internal or outside sources to
                                       ascertain completeness and validity of claim including coordination of benefits information. Analyzes claims
                                       to determine extent of liability and settles claims with claimants in accordance with policy provisions.
                                       Researches claim as needed. Corresponds with agents and claimants or interviews them in person to
               Benefits Claims         correct errors or omissions on claim forms, and to investigate questionable entries. Pays claimant amount
Non-Profit     Specialist              due.
                                       Coordinates the overall interdisciplinary plan of care for a patient from admission to discharge. Acts as a
                                       liaison between patient/family and healthcare personnel to ensure necessary care is provided promptly and
                                       effectively. Follows specified case management guidelines for designated client/patient population and their
                                       families. Screens clients/patients and determines their needs. Keeps record of changes and activities.
Non-Profit     Case Manager (RN)       Requires RN licensure.

               Chemical                Counsels and aids individuals and families requiring assistance dealing with substance abuse problems,
               Dependency              such as alcohol or drug abuse. Formulates program for treatment and rehabilitation of client, using
Non-Profit     Counselor               knowledge of drug and alcohol abuse problems and counseling and treatment techniques.
                                       Counsels individuals and provides group education and vocational guidance services. Collects, organizes
                                       and analyzes information about individuals through records, tests, interviews, and professional sources.
                                       With clients, develops solutions through appraisal of their interests, aptitudes, abilities and personality
                                       characteristics. Compiles and studies occupational, educational and economic information to carry out
Non-Profit     Counselor               vocational and educational objectives.
                                       Transports clients and/or supplies using company van or vehicle in a timely and safe manner. Performs
Non-Profit     Driver                  various agency/company errands, as time permits.

                                       Reviews billing data from medical office or hospital records to ensure amounts and account numbers are
                                       accurate. Contacts insurance company to verify medical insurance coverage for patient and to obtain
                                       information concerning extent of benefits. Computes billing charges and assigns billing numbers for tracking
                                       purposes. Prepares invoices, compiling itemized charges, and submits invoices for supervisory approval of
Non-Profit     Medical Billing Clerk   charges and credit terms. Answers patient's questions regarding statements and insurance coverage.
                                       Performs routine tests in laboratory on material samples to determine physical and/or chemical properties.
               Laboratory              Tests samples using various chemicals, processes and equipment. Assists in specimen preparation for
Non-Profit     Technician (MLT)        various procedures. Records results of tests. Requires MLT licensure.
                                       Provides the full range of health and wellness services in a clinic, hospital, or company setting. Assists a
                                       physician or independently provides various assessment and treatment services to persons of all ages
                                       according to standard nursing practices and medical protocol. May administer emergency first aid, and/or
               Registered Nurse        prepare governmental or company reports of injuries, illnesses and treatments. Must have current license
Non-Profit     (RN)                    as Registered Nurse.
                                       Administers routine services in caring for sub-acute, recovering and chronic patients and assists nurses in
                                       the care of the acutely ill. As an Industrial LPN, may assist organization with administration of workers
               Licensed Practical      compensation program, safety inspections and investigations, employee assistance programs, drug policy,
Non-Profit     Nurse (LPN/LVN)         etc. Must have current license as Licensed Practical Nurse.
                                       Assists professional nursing personnel in patient care activities and related services necessary in caring for
Non-Profit     Nursing Assistant       the personal needs and comfort of patients. Must be certified by the state.
                                   Applies specialized knowledge of human development behaviors and social economic systems in directly
                                   assisting individuals, families and groups in assigned areas to improve or restore their capacity for social
                                   functioning. May include assisting clients in accessing, obtaining and maintaining benefits and services to
                                   which they are entitled. Provides advocacy services when appropriate. Must be a Licensed Social Worker
Non-Profit     Social Worker (LSW) (LSW).

                                       Processes orders for merchandise received by mail, telephone, fax, E-mail or personally from customer or
                                       company employee. Interacts with customers to provide information in response to inquires about product
               Customer Service        operation and maintenance and services. Handles and resolves customer complaints, special orders, or
Office/Admin   Representative          returns in-store or via phone, email or mail. May solicit sale of new or additional services or products.
                                       Perform data entry of information to maintain database(s) through custom software. Responsible for
                                       accuracy, efficiency and retrieval of processed data. Proof material entered as required and generate data
Office/Admin   Data Entry Operator     reports as required.
Position Type Position Title           Position Description
                                       Performs administrative support for activities, programs, processes and initiatives related to a Vice
                                       This is a staff position that performs the full range of dutiesthean Accounting of Officer(s) by skillful and
                                       President level or higher level of responsibility. Enhances in effectiveness function. Applies accounting
                                       independent handling of communications and assisting in the implementation of administrative designing
                                       principles to assist in installation and maintenance of general accounting systems. Assists with policies and
                                       new systems May handle existingvarietyto provide recordsconflict involving the clerical and administrative
                                       procedures. or modifies a wide ones of situations and of assets, liabilities, and financial transactions.
                Executive/Admin        May prepare auditing reports, files, for confidential and time sensitive material. Prepares routine and
                                       function of the office. Responsible tax returns and other reports to Government agencies. May function in
                Asst. (Reports to VP   advanced various Accounting functions such as Cost or Relies on Accounting, Tax or Auditing.
                                       any of the correspondence including letters and reports. Operationsexperience and judgment to plan and
Office/Admin    Level)                 accomplish goals. May direct and lead the work of others.
                                    Performs routine clerical duties, such as maintaining letters, memos, invoices, and other indexed records
                                    arranged in a file according to an established system. Retrieves data or correspondence from files as
                                    requested within an appropriate time frame and may assist in the destruction of records. May involve data
Office/Admin    File Clerk          entry, word processing, mail sorting, or copier / fax machine operation.
                                    Prepares, delivers, and serves food according to proper preparation methods. Responsible for standard
                                    food service work including sanitation duties and various serving responsibilities. Has knowledge of proper
Office/Admin    Food Service Worker food handling procedures and government regulations regarding the food code.

                                       Performs secretarial and administrative duties for an attorney. Responsibilities will include typing and
                                       proofreading letters, memos, reports, answering phones, filing, typing warrants, summons, complaints,
                                       indictments, motions, subpoenas, and papers for filing and serving. Arranges appointments and meetings,
Office/Admin    Legal Secretary        handles incoming and outgoing mail/email, and establishes and maintains a variety of records.
                                       Coordinates and assists with the marketing activities of a product or business line which may include
Office/Admin    Marketing Specialist   advertising, direct mailing, printing, customer events, and trade shows.
                                       Supervises office activities to achieve maximum expense control and productivity. Develops procedures
                                       and policies for office activities, such as filing, dictating, records maintenance, typing, word processing,
                                       faxing and mail distribution. May also be responsible for the maintenance of the office equipment and
Office/Admin    Office Manager         supplies.
                                       Provides support to attorneys. Under the direction of an attorney, resolves routine legal issues.
                                       Researches and analyzes law sources such as statutes, recorded judicial decisions, legal articles, treaties,
                                       constitutions, and legal codes to prepare legal documents, such as briefs, pleadings, appeals, wills,
                                       contracts, initial and amended articles of incorporation, stock certificates and other securities, buy-sell
                                       agreements, closing papers and binders, deeds, and trust instruments for review, approval, and use by
Office/Admin    Paralegal              Attorney.
                                       Greets customers, vendors, job applicants, and other visitors. Answers phone calls, answers questions,
                Receptionist,          routes and directs calls by operating a switchboard as appropriate. Provides general office support with a
Office/Admin    Telephone Operator     variety of clerical activities and related tasks.
                                       Performs clerical duties such as filing, typing, and copying documents. Screens and transfers callers,
                Secretary              arranges meetings and may handle travel accommodations. May distribute mail and maintain office
Office/Admin    (Intermediate level)   supplies.


                                       Observes and patrols designated areas. Prevents persons or vehicles from gaining unauthorized access to
                                       security areas. May enforce regulations concerning trespass, exclusion of prohibited articles, personnel
                                       identification, protection of classified matter or special nuclear material. Checks repositories, rooms or
                                       buildings containing classified matter during non-working hours to determine that they are locked or
                                       otherwise in order. Acts as necessary in the event of situations affecting the security of the facility, including
                                       fires, industrial accidents, internal disorders, and attempts to commit espionage, sabotage, and other
Office/Admin    Security Guard         criminal acts. Writes reports concerning above duties. May be armed or unarmed.
                                       Promotes an organization's products and services by telephoning potential customers. Quotes prices and
                Telemarketing          tries to persuade customer to buy, using prepared sales talk. Records names, addresses, purchases, and
Office/Admin    Representative         prospects solicited.
                                       Assembles components, subassemblies, and/or finished products either by hand or with hand or power
                                       tools. Verifies specifications of the product. May inspect own work using visual and gauging methods, work
Skilled/Prod.   Assembly Worker        on mechanical or electrical products, or stock work station with supplies.

                                       Performs skilled carpentry work using appropriate procedures, hand and power tools, and other machinery
                                       to construct, erect, install, finish, and repair structures and related components. May require completion of
                                       carpentry apprenticeship, vocational education program in carpentry, or skilled carpentry experience in all
Skilled/Prod.   Carpenter              areas (e.g., rough, finished, and cabinetry work, heavy timber construction).
                                       Performs the full range of drafting and computational work in support of engineering, architectural,
                                       manufacturing or various other organizational activities. Prepares finished detailed drawings from rough
                                       sketches, field notes, design computations, and/or verbal instructions using manual and/or computerized
Skilled/Prod.   Drafter                systems.
                                       Performs skilled electrical work in the installation, repair, and maintenance of electrical equipment and
                                       systems. May require completion of formal electrician apprenticeship training program, joint vocational
Skilled/Prod.   Electrician            school electrical training program, or skilled electrical experience.
Position Type Position Title           Position Description

                                    Performs full position that performs to any range of duties in disciplines including: Mechanical, Industrial,
                                    This is a staffrange of duties related the full of the engineering an Accounting function. Applies accounting
                                    Electrical/Electronic, installation and maintenance and Material Science. May work in research, product
                                    principles to assist in Civil, Chemical, Metallurgical, of general accounting systems. Assists with designingor
                                    new systems or modifies existing ones to provide records of assets, liabilities, and new products, tools,
                                    process development/design, production, or maintenance. May do design work of financial transactions.
                                    processes, or equipment using manual or electronic drafting expertise. May plan and coordinate projects,
                                    May prepare auditing reports, files, tax returns and other reports to Government agencies. May function in
                                    redesign equipment or processes to maximize capacity, Operations Accounting, Tax or Auditing.
                                    any of the various Accounting functions such as Cost or troubleshoot various technical problems, and/or
Skilled/Prod.   Engineer            conduct various studies including statistical process control, equipment capacity, and failure analysis.
                                    Performs a variety of tasks to maintain facilities and equipment. This position is normally semi-skilled in
                General Maintenance several trades, and a combination of over two years of directly related training and/or experience is typically
Skilled/Prod.   Worker              required for carrying out the responsibilities for this job.
                                    Performs grounds maintenance functions. Typical duties may include lawn and tree maintenance,
                                    application of chemicals, cleaning and plowing of grounds and streets, operation of equipment and motor
                                    vehicles in performance of job duties (e.g., garden tractors, power mowers, etc.), and performance of
Skilled/Prod.   Groundskeeper       routine maintenance of tools and grounds equipment.
                                    Installs, repairs, and maintains various heating and air conditioning systems and auxiliary including high and
                                    low pressure fired boilers and hot air furnaces, typically using diagrams, specifications, and hand or power
                                    tools. May cut holes in walls or floors to install air ducts, smoke pipes, blowers, thermostats, and fuel pipes,
                                    adjust and calibrate controls, conduct chemical tests and treat water for pH level, or conform to codes,
Skilled/Prod.   HVAC Repairer       works with insulating equipment.
                                       Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or
                                       supplies stocked in establishment. Counts material, equipment, merchandise, or supplies in stock and posts
                                       totals to inventory records, and may compare inventories to office records or compute figures from records
                                       to obtain current inventory. May verify computations against physical count, investigate/adjust errors, and
Skilled/Prod.   Inventory Clerk        report discrepancies.
                                       Performs precision manufacture or alteration of metal and sometimes non-metal parts/products by milling,
                                       turning, shaving, planning, abrading, boring, chipping, and/or sawing. Uses some or all of the various
                                       metalworking machines. Does layout, setup, and assembly. May make prototypes, using test equipment
Skilled/Prod.   Machinist              and various measuring devices.

                                       Repairs and maintains equipment and machinery using various tools and instruments at the full
                                       performance level; may also use standard shop equipment to fashion new parts. Observes machines and
                                       equipment in operation to ensure proper performance. Diagnoses problems and performs repairs which
                Maintenance            may include complete disassembly and rebuild. Works according to preventive maintenance schedules to
Skilled/Prod.   Mechanic               minimize downtime (lubrication, cleaning, belt replacement, leak repair, tightening).

                                       Performs full range of supervisory duties of the maintenance department whether an industrial or building
                                       maintenance setting. Directs and may be involved in hiring, training, promoting, and disciplining employees
                                       who may perform grounds keeping, structural repairs, electrical wiring or controls, heating and cooling and
                                       ventilation, plumbing, or mechanical or electronic equipment repair. May interpret technical specifications,
                Maintenance            and inspect completed work for conformance to blueprints. May compile reports on costs of work, analyze
Skilled/Prod.   Supervisor             data, and maintain preventive maintenance schedules, and requisition tools, supplies and equipment.

                                      Performs full range of duties that may include setup, operation, and adjustment of various types of offset
Skilled/Prod.   Offset Press Operator printing equipment and collators to print a wide variety of material and artwork in one or several colors.
                                      Assembles, installs, maintains, and repairs all parts of heating, water, sewage, and drainage systems at the
                                      full performance level. Works with building plans and blueprints. May cut, bend, or thread tubing or piping,
                                      may solder, and may use power or manual tools. May check for pressure using gauges, may cut openings
Skilled/Prod.   Plumber               in walls.
                                      Performs full range of supervisory duties of a production department or operation of medium complexity.
                                      May supervise and coordinate duties of workers performing several different functions. Studies production
                                      requirements and analyzes machine capacities to schedule resources to accomplish production goals.
                                      Interprets company policies and enforces safety regulations. Defines and checks quality, making
                Production/Shift      suggestions to improve quality or efficiency. May interpret technical specifications and be involved in hiring,
Skilled/Prod.   Supervisor            training, promoting, and disciplining employees.
                                      Performs assembly by hand, hand tools, portable powered tools, or operates equipment as necessary to
                Production Worker     produce or process products. This position is generally viewed as semi-skilled and requires typically three
Skilled/Prod.   (Intermediate)        to six months training and experience to perform skilled activity
                                       Obtains materials from suppliers at the lowest cost consistent with considerations of quality, reliability of
                                       source and urgency of need. Studies market trends, interviews vendors and recommends sources of
                                       supply. Analyzes quotations received, selects or recommends suppliers with whom orders are to be placed,
                                       and schedules deliveries. Supervises preparation of orders and follows up orders to expedite delivery and
                                       shipment. May obtain certifications of delivery and conducts check against order, check and approves for
                                       payment invoices for orders placed, develop and maintain necessary records and files for efficient
Skilled/Prod.   Purchasing Agent       operation.
                                       Performs full range of technical duties in Electronics, typically working directly with Engineers or Senior
                                       Technicians. May build prototypes of electronic components and troubleshoot systems or devices to
                                       determine cause and remedy. Typically operates all standard electronic test equipment. May conduct tests
                                       and experiments, calibrate, maintain and repair equipment. May either manually or electronically draw
                Technician             diagrams or blueprints, and do statistical or other mathematical calculations in preparation of technical
Skilled/Prod.   (Electronics)          reports.
Position Type Position Title        Position Description
                                    Performs full range of duties in one of various technical fields such as Mechanical, Metallurgical,
                                    Engineering, position that performs the full range of duties in an Accounting function. May build
                                    This is a staffChemical, or Medical Equipment. Typically works directly with Engineers.Applies accounting
                                    prototypes, and troubleshoot systemsmaintenance of general accounting systems. May conductdesigning
                                    principles to assist in installation and or devices to determine cause and remedy. Assists with tests and
                Technician (Non     new systems calibrate, maintain and repair equipment. May manually draw diagrams or blueprints, and do
                                    experiments, or modifies existing ones to provide records of assets, liabilities, and financial transactions.
Skilled/Prod.   Electronics)        May prepare auditing reports, files, tax returns preparation of technical reports.
                                    statistical or other mathematical calculations in and other reports to Government agencies. May function in
                                    Sets up and operates machine tools to such and repair Operations Accounting, cutting tools, fixtures,
                                    any of the various Accounting functionsmake as Cost or metal working dies, jigs, Tax or Auditing.
                                    gages, and machinist hand tools at the full performance level. Applies knowledge of tool and die designs
                                    and construction, shop mathematics, metal properties, machining, and assembly procedures. May work
Skilled/Prod.   Tool & Die Maker    from blueprints, sketches, models, or verbal descriptions.

                                    Performs duties involved in the shipping of materials or products. Stacks packaged products in the
                                    warehouse for storage, loads or unloads trucks or other vehicles with products. May use chain hoists,
                                    manual or electronic pallet hoists (not lift trucks), or other equipment to load vehicles or move material
Skilled/Prod.   Warehouse/Shipper   within the warehouse. May keep inventory and mark containers, matching material loaded with the invoice.
                                    Welds metal components together to fabricate or repair products, equipment, or metal structures at the full
                                    performance level. May work from blueprints, sketches, or work orders. May use brazing, electric arc, gas
Skilled/Prod.   Welder              welding, or cutting torches.

				
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Description: Blank Sales Clerk Performance Appraisal Form document sample