2005 Akron Area SHRM Wage Survey Thank you for your participation in the 2005 Akron Area SHRM Wage Survey! This year the timing and the format of the survey have changed to improve the survey process. Please use the instructions below as a guide for completing the survey. Any questions should be directed to the Compensation & Benefits Committe Chair: Kate Kelly, CEBS at (216) 591-0088 or firstname.lastname@example.org. Surveys should be completed electronically, saved and e-mailed to Kate Kelly at: email@example.com by September 30, 2005. The information below explains each sheet requiring your input: Contact & Order Information - This sheet contains your contact information and the order form for the survey. It must be completed by all survey participants and those companies who are unable to participate but would like to purchase survey results. Organization Information - This sheet contains pertinent information about your company. Please scroll through and select the most appropriate choice or enter the data into corresponding cells. This year, percentage increases and bonuses are separated by employee level: Executive, Management, Exempt and Non-Exempt. Please enter data for each group where applicable. Wage Survey - This sheet contains the wage survey information for all positions in the survey. The job descriptions appear when your mouse is moved over the corresponding job title and are also listed in the tab labeled Position Descriptions . Please match positions based on job duties rather than title. Please enter data effective as of July 1, 2005. The following information is requested for each position for which you have a match within your company. 1. FLSA Status - As defined by the Fair Labor Standards Act, please select either Exempt or Non-Exempt for each position. Non-exempt may refer to salaried non-exempt or hourly employees. 2. Union Status - Please select Yes or No for each position based on whether the majority of the employees in the position are unionized. 3. FTEs - Please enter the number of Full Time Equivalents you have in each position. 4. Average Wage - Please enter the average annual salary in thousands for all employees in each position. 5. Range Minimum - Please enter the pay range minimum in thousands for each position. If formal ranges are not used or broad band ranges are used, please leave blank. 6. Range Maximum - Please enter the pay range maximum in thousands for each position. If formal ranges are not used or broad band ranges are used, please leave blank. 7. Annual Incentive or Bonus - Please enter any incentive or bonus employees in each position are eligible for. This number should be entered as a percentage of salary. Surveys should be returned to: Kate Kelly, Compensation & Benefits Committee Chairperson, via e-mail: firstname.lastname@example.org by September 30, 2005. Results will be released on or around December 1, 2005. Please send payment to: Kate Kelly, CEBS Master Consulting 26650 Renaissance Parkway, Suite 7 Cleveland, OH 44128 2005 Akron Area SHRM Wage Survey To ensure that the Akron Area SHRM Chapter has the most current information on its members, please take a moment to complete the following. All information will be kept confidential and will only be used by Akron Area SHRM. Company Name Business Address City, State & Zip Survey Completed By: Name Job Title Business E-mail Business Phone Send Results to: Name Job Title Business E-mail Business Phone If you would prefer Akron SHRM Chapter Information be sent to your home address - please include below: Home Address City, State & Zip Home E-mail Home Phone Please select one of the choices below: Please select payment option: Participating in survey and will purchase results for $40.00 Payment by check Will not be participating in survey but will purchase results for $80.00 Payment by credit card through PayPal Participating in survey but will not be purchasing results. Checks should be made payable to Akron SHRM. Please send payment by Sept 30th to: If payment by credit card is preferred, Kate Kelly, CEBS please click here to make payment Master Consulting 26650 through PayPal on the Akron SHRM Renaissance Parkway, Suite 7 Cleveland, Ohio website. 44128 Would you be interested in participating in the following Chapter committees? The committee chairperson and his/her e-mail is listed for each committee. Please contact him/her directly if you are interested. Committee Committee Chair E-mail College Relations Steven R. Ash, Ph.D email@example.com Community Relations James Sneed firstname.lastname@example.org Compensation & Benefits Kate Kelly, CEBS Kelly@masterconsulting.com Diversity Janet Morrison, PHR email@example.com Governmental Affairs Terry Bednar firstname.lastname@example.org Hospitality Jay Taylor email@example.com Membership Tom Doll firstname.lastname@example.org Newsletter & Public Relations Carla Dyer, SPHR email@example.com Programming Sandy Manjura firstname.lastname@example.org Sponsorship Greg Reynolds email@example.com Website J.C. Fischer firstname.lastname@example.org Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Sept. 30, 2005. 2005 Akron Area SHRM Wage Survey For each question below, please scroll through the choices and select the most appropriate option or type the data into the corresponding cells. Type of Organization Sales Revenue or Operating Budget for 2004 Communications Under $100 million Finance & Insurance $100 million to $499.9 million Government & Education $500 million to $999.9 million Healthcare $1 billion and over If "Other" is selected above, please explain below: Number of Employees Union Representation Exempt For Hourly Employees For Salary Employees Non-Exempt Union Union Full-Time Non-Union Non-Union Part-Time Both Both Percentage Increases Budgeted in 2005 Pay for Cost of General Performance Living Wage Employee Level Increase Increase Increase Other Executives Management Exempt Non-Exempt Bonus Pay/Awards Paid in 2005 (Place an X in each applicable box) Small Profit Group Technical Employee Level Annual Bonus Sharing Incentive Achievement Other None Executives Management Exempt Non-Exempt Measurements used to determine Bonus Pay/Award (Place an X in each applicable box) Profit Cost Project Employee Level Goal Setting Productivity Sharing Innovation Quality Reduction Safety Milestones Other Executives Management Exempt Non-Exempt Bonus Pay Distribution (Place an X in each applicable box) Semi- Project Employee Level Quarterly Annually Annually Milestones Other Executives Management Exempt Non-Exempt 2005 Akron Area SHRM Wage Survey - Enter Data Effective July 1, 2005 Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Friday, September 30, 2005 Click on the appropriate status in the scroll bars If formal ranges are not used or broad below for each position. band ranges are used, leave blank. Annual Average Range Range Incentive or Wage Minimum (in Maximum (in Bonus Position Title FLSA Status Union Status # FTEs (in thousands) thousands) thousands) (Enter as %) Financial Positions Exempt Union Non-Exempt Non-Union Accountant Exempt Union Accounting Clerk Non-Exempt Non-Union Exempt Union Accounting Manager Non-Exempt Non-Union Billing/Accounts Payable Exempt Union Non-Exempt Non-Union Clerk Collection/Accounts Exempt Union Non-Exempt Non-Union Receivable Clerk Exempt Union Non-Exempt Non-Union Financial Analyst Exempt Union Non-Exempt Non-Union Financial Manager Exempt Union Non-Exempt Non-Union Internal Auditor Exempt Union Non-Exempt Non-Union Payroll Clerk Human Resources Positions Exempt Union Benefits Administrator Non-Exempt Non-Union Exempt Union Non-Exempt Non-Union Compensation Analyst Exempt Union Non-Exempt Non-Union HRIS Analyst Human Resources Exempt Union Non-Exempt Non-Union Assistant Human Resources Exempt Union Non-Exempt Non-Union Generalist Human Resources Exempt Union Non-Exempt Non-Union Manager Exempt Union Non-Exempt Non-Union Recruiter Exempt Union Non-Exempt Non-Union Training Specialist Information Systems Positions Exempt Union Non-Exempt Non-Union Computer Operator Exempt Union Non-Exempt Non-Union Database Administrator Exempt Union Non-Exempt Non-Union Applications Manager Network/LAN Exempt Union Administrator Non-Exempt Non-Union PC Help Desk Exempt Union Non-Exempt Non-Union Representative Exempt Union Non-Exempt Non-Union Programmer/Analyst Exempt Union Non-Exempt Non-Union Systems Analyst 2005 Akron Area SHRM Wage Survey - Enter Data Effective July 1, 2005 Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Friday, September 30, 2005 Click on the appropriate status in the scroll bars If formal ranges are not used or broad below for each position. band ranges are used, leave blank. Annual Average Range Range Incentive or Wage Minimum (in Maximum (in Bonus Position Title FLSA Status Union Status # FTEs (in thousands) thousands) thousands) (Enter as %) Financial Positions Non-Profit Positions Benefits Claims Exempt Union Non-Exempt Non-Union Specialist Exempt Union Non-Exempt Non-Union Case Manager (RN) Chemical Dependency Exempt Union Non-Exempt Non-Union Counselor Exempt Union Non-Exempt Non-Union Counselor Exempt Union Non-Exempt Non-Union Driver Exempt Union Non-Exempt Non-Union Medical Billing Clerk Laboratory Technician Exempt Union (MLT) Non-Exempt Non-Union Exempt Union Non-Exempt Non-Union Registered Nurse (RN) Licensed Practical Exempt Union Non-Exempt Non-Union Nurse (LPN/LVN) Exempt Union Nursing Assistant Non-Exempt Non-Union Exempt Union Non-Exempt Non-Union Social Worker (LSW) Office/Administrative/Support Positions Customer Service Exempt Union Non-Exempt Non-Union Representative Exempt Union Non-Exempt Non-Union Data Entry Operator Executive/Admin. Asst. Exempt Union (Reports to VP Level) Non-Exempt Non-Union Exempt Union Non-Exempt Non-Union File Clerk Exempt Union Non-Exempt Non-Union Food Service Worker Exempt Union Non-Exempt Non-Union Legal Secretary Exempt Union Non-Exempt Non-Union Marketing Specialist Exempt Union Non-Exempt Non-Union Office Manager Exempt Union Non-Exempt Non-Union Paralegal Receptionist, Telephone Exempt Union Non-Exempt Non-Union Operator Secretary (Intermediate Exempt Union Non-Exempt Non-Union level) Exempt Union Non-Exempt Non-Union Security Guard Telemarketing Exempt Union Non-Exempt Non-Union Representative 2005 Akron Area SHRM Wage Survey - Enter Data Effective July 1, 2005 Please send completed surveys to Kate Kelly via e-mail: Kelly@masterconsulting.com by Friday, September 30, 2005 Click on the appropriate status in the scroll bars If formal ranges are not used or broad below for each position. band ranges are used, leave blank. Annual Average Range Range Incentive or Wage Minimum (in Maximum (in Bonus Position Title FLSA Status Union Status # FTEs (in thousands) thousands) thousands) (Enter as %) Financial PositionsPositions Production/Skilled Exempt Union Non-Exempt Non-Union Assembly Worker Exempt Union Non-Exempt Non-Union Carpenter Exempt Union Non-Exempt Non-Union Drafter Exempt Union Non-Exempt Non-Union Electrician Exempt Union Non-Exempt Non-Union Engineer General Maintenance Exempt Union Non-Exempt Non-Union Worker Exempt Union Groundskeeper Non-Exempt Non-Union Exempt Union Non-Exempt Non-Union HVAC Repairer Exempt Union Inventory Clerk Non-Exempt Non-Union Exempt Union Machinist Non-Exempt Non-Union Exempt Union Non-Exempt Non-Union Maintenance Mechanic Exempt Union Non-Exempt Non-Union Maintenance Supervisor Exempt Union Offset Press Operator Non-Exempt Non-Union Exempt Union Non-Exempt Non-Union Plumber Production/Shift Exempt Union Non-Exempt Non-Union Supervisor Production Worker Exempt Union Non-Exempt Non-Union (Intermediate) Exempt Union Purchasing Agent Non-Exempt Non-Union Exempt Union Technician (Electronics) Non-Exempt Non-Union Technician (Non Exempt Union Non-Exempt Non-Union Electronics) Exempt Union Non-Exempt Non-Union Tool & Die Maker Exempt Union Non-Exempt Non-Union Warehouse/Shipper Exempt Union Welder Non-Exempt Non-Union 2005 Akron Area SHRM Wage Survey Please include any additional comments or suggestions below. Thank you for your participation in the 2005 Akron Area SHRM Chapter Salary Survey! Results will be released on or around December 1, 2005. 2005 Akron Area SHRM Wage Survey - Position Descriptions Position Type Position Title Position Description This is a staff position that performs the full range of duties in an Accounting function. Applies accounting principles to assist in installation and maintenance of general accounting systems. Assists with designing new systems or modifies existing ones to provide records of assets, liabilities, and financial transactions. May prepare auditing reports, files, tax returns and other reports to Government agencies. May function in Financial Accountant any of the various Accounting functions such as Cost or Operations Accounting, Tax or Auditing. In accordance with standard procedures, performs the full range of basic bookkeeping and clerical accounting duties, electronically or manually, such as reconciling words and numbers, making journal entries, balancing ledgers, tracing account transactions, making basic mathematical and percentage Financial Accounting Clerk calculations, and preparing monthly statements. Manages professional level accounting operations and oversees those who estimate expected expenditures and submits to management. Analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred. Certifies accuracy of operating and financial reports. Develops, installs, and maintains budgeting systems which provide control of expenditures made to carry out activities. Advises upper management regarding matters such as Financial Accounting Manager effective use of resources and methods for preventing capital being frozen. Compiles and prepares customer charges, using purchase orders, shipping manifests, sales tickets, charge Billing/Accounts slips, etc. Calculates and prepares invoices and bills. Verifies and issues credit memos for returned goods. Financial Payable Clerk Posts transactions to accounting records. Notifies or locates customers with delinquent accounts, attempts to secure payment, and records payments. Helps secure information regarding customer's financial status or insurance coverage. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Confers with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit Collection/Accounts contract with customers. Provides appropriate information to billing staff or credit department. Records Financial Receivable Clerk information about financial status of customers and status of collection efforts. Performs financial research work and prepares analyses of subjects such as rate of return, depreciation, working capital, investment, and financial and expense performance comparisons. Compiles or prepares reports, graphs and charts of data developed. Prepares forecasts and analyzes trends in manufacturing, sales, finance, general business conditions and other areas. Assists in the development of organization financial policies, conducts special financial studies and cooperates with other departments in the preparation of statistical studies. Adapts new developments in the field of financial planning and control. Utilizes computer in the creation, display and reproductions of charts, graphs, and financial models relative Financial Financial Analyst to the operations of the organization. Provides supervision of financial activities within the organization or subdivision of organization. Prepares or directs preparation of reports that summarize and forecast company business activity and financial position in areas of income, expenses, and earnings, based on past, present, and expected operations. Directs determination of depreciation rates to apply to capital assets. Establishes or recommends to management Financial Financial Manager major economic objectives and policies for company or subdivision. Perform operational/financial audits as it relates to internal controls, risk assessment, SOX 404 testing and special projects. Review, appraise and consult on the company’s business process control systems. Analyze the integrity of financial/operating information and the means to identify, measure and report such. Financial Internal Auditor Review the established systems to ensure compliance with policies, plans, and laws. Performs relatively complex accounting clerical/bookkeeping tasks associated with payroll. Computes wages and posts wage data to payroll records electronically and/or manually. Commonly uses 10-key calculator or PC. Computes withholdings, deductions and net earnings. May compute incentive pay, commissions, bonuses, or piecework compensation. Performs these duties in a payroll environment Financial Payroll Clerk adhering to appropriate confidentiality requirements. Answers more complex employee questions regarding employee enrollment in benefits, pension and retirement plans, and group insurance plans such as life, hospitalization, and workers' compensation. Explains and interprets more complex aspects of company insurance programs to employees, dependents and retirees. Completes application forms or verifies information on forms submitted by employees. Mails Human Benefits applications to insurance company. Files records of claims and completes cancellation forms when Resources Administrator employees leave company service. May make employee presentations on benefit programs. Collects information, prepares, evaluates and analyzes salary data. Designs and administers company compensation programs. Studies current organizational wage and salary data to compile reports, organization and flow charts, and other information. Makes recommendations on salary structures, merit Human Compensation increases, and incentive programs. Works with computer and other analytic and software tools. Prepares Resources Analyst reports, analyses, and presentations. Position Type Position Title Position Description Evaluates, analyzes and maintains company Human Resources Information Systems (HRIS). Identifies new HR is a staff position that performs to full range needs. in an alterations to existing programs to gather Thisneeds and the software productsthe fulfill theseof dutiesMakesAccounting function. Applies accounting and reportto assist necessary. May be involved with data entry, queries, and security of systems. principles data as in installation and maintenance of general accounting systems. Assists with designing Human Troubleshoots system issues that arise and works with others to resolve. Maintains data and system new systems or modifies existing ones to provide records of assets, liabilities, and financial transactions. Resources HRIS Analyst integrity. May prepare auditing reports, files, tax returns and other reports to Government agencies. May function in any of thediversified clerical and administrative support to one or more functionalTax or within Human Performs various Accounting functions such as Cost or Operations Accounting, areas Auditing. Resources. Activities may include personnel file set-up; processing employment applications; maintaining and distributing employee information, policy and procedure manuals and other communications; assisting with orientation; employee status changes (e.g., change of address, departmental transfers, rate increases, Human Human Resources terminations, etc.); verification of payroll/system changes; report creation and revision; and enrollment in Resources Assistant programs. Administers policies and programs covering several or all of the following: Recruiting, Compensation, Benefits, Training, and Employee and/or Labor Relations. Serves as a liaison between employees and Human Human Resources management. Assists with the development and implementation of human resource policies and Resources Generalist procedures by use of employee booklets, communications, or meetings. Develops, implements, and coordinates policies and procedures covering several or all of the following: Employee Relations, Benefits, Employment, Training, Labor Relations or Compensation. May perform several or all of these functions personally. Responsible for various reports and legal compliance including OSHA, EEO/AAP, FLSA, HIPPA, FMLA, head count, as well as cost benefit analysis of services rendered. Human Human Resources May be responsible for HRIS system and its use, various projects relating to HR, or may serve as a human Resources Manager resource representative on multi-disciplinary project teams. Recruits, screens and interviews job applicants to fill internal and external job vacancies. Reviews employment applications and evaluates work history, education and training, job skills, compensation needs, and other qualifications of applicants. Reviews job orders and matches applicants with job requirements utilizing manual or computerized file search. Informs applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company and union Human policies, promotional opportunities, and other related information. Refers selected applicants to person Resources Recruiter placing job order, according to policy of organization. Administers, organizes and conducts programs to train employees. Confers with management to determine training objectives. Schedules classes based on classroom and equipment availability. Participates in Human meetings, seminars, and training sessions to obtain information useful to training facility and integrates Resources Training Specialist information into training program. May design and develop in-house training programs. Operates and monitors computer consoles and peripheral equipment such as tapes and disk drives. Manipulates computer controls to insure smooth flow of data to computer and routes proper output to users. Information Maintains operating records. May assist in performing back-up of systems. Exercises judgment in solving Systems Computer Operator equipment and procedural problems. Coordinates physical changes to computer databases and codes, tests, and implements physical database applying knowledge of database management system. Designs logical and physical databases or reviews description of changes to database design to understand how changes to be made affect physical database. Establishes physical database parameters. Codes database descriptions and specifies identifiers of database to database management system or directs others in coding database descriptions. Specifies Information Database user access level for each segment of one or more data items, such as insert, replace, retrieve, or delete Systems Administrator data. Manages the development and preparation of programs to process data and solve problems by use of computers. Consults with managerial and systems analysis personnel to clarify program intent, identify problems, suggest changes, and determine extent of programming and coding required. Assigns, coordinates, and reviews work of programming personnel. Develops programs from workflow charts or diagrams, considering factors, such as computer storage capacity and speed, extent of peripheral equipment, and intended use of output data. Revises or directs revision of existing programs to increase Information operating efficiency or adapt to new requirements. Compiles documentation of program development and Systems Applications Manager subsequent revisions. Prepares records and reports. Manages LAN security and network performance. Establishes and implements LAN policies, procedures, and standards and ensures their conformance with information systems and company's objectives. Information Network/LAN Develops and writes procedures for installation, use, and solving problems of communications hardware Systems Administrator and software. Instructs users in use of equipment. Applies understanding of computer software and hardware to resolve problems of internal users. Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, and operating systems. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Talks with co-workers to Information PC Help Desk research problem and find solution. Trains users on software and hardware on-site or in classroom, or Systems Representative recommends outside contractors to provide training. Analyzes, designs, develops and/or implements information systems. Performs the full range of activities Information associated with designing, testing and debugging information systems from written specifications. Designs, Systems Programmer/Analyst develops and documents block diagrams and logic flowcharts. Position Type Position Title Position Description Analyzes user requirements, procedures, and problems to automate processing or to improve existing This is a staff position thatdetailed description of user needs, program functions, and steps required to computer system. Writes performs the full range of duties in an Accounting function. Applies accounting develop or modify in installation and Reviews computer system capabilities, workflow, and scheduling principles to assistcomputer program.maintenance of general accounting systems. Assists with designing new systems determine if existing ones to provide recordschange is possible within financial system. Studies limitations to or modifies requested program or program of assets, liabilities, and existing transactions. May prepare auditing reports, files, tax returns and other reports toand develops new systems tofunction in existing information processing systems to evaluate effectiveness Government agencies. May improve production or workflow as required. Plans and prepares Operations Accounting, Tax or Auditing. any of the various Accounting functions such as Cost or technical reports, memoranda, and instructional Information manuals as documentation of program development. Upgrades system and corrects errors to maintain Systems Systems Analyst system after implementation. Analyzes and answers inquiries regarding claim adjudication, including method of payment, co-pay or deductible amounts, and/or reason for denial. Requests all information from internal or outside sources to ascertain completeness and validity of claim including coordination of benefits information. Analyzes claims to determine extent of liability and settles claims with claimants in accordance with policy provisions. Researches claim as needed. Corresponds with agents and claimants or interviews them in person to Benefits Claims correct errors or omissions on claim forms, and to investigate questionable entries. Pays claimant amount Non-Profit Specialist due. Coordinates the overall interdisciplinary plan of care for a patient from admission to discharge. Acts as a liaison between patient/family and healthcare personnel to ensure necessary care is provided promptly and effectively. Follows specified case management guidelines for designated client/patient population and their families. Screens clients/patients and determines their needs. Keeps record of changes and activities. Non-Profit Case Manager (RN) Requires RN licensure. Chemical Counsels and aids individuals and families requiring assistance dealing with substance abuse problems, Dependency such as alcohol or drug abuse. Formulates program for treatment and rehabilitation of client, using Non-Profit Counselor knowledge of drug and alcohol abuse problems and counseling and treatment techniques. Counsels individuals and provides group education and vocational guidance services. Collects, organizes and analyzes information about individuals through records, tests, interviews, and professional sources. With clients, develops solutions through appraisal of their interests, aptitudes, abilities and personality characteristics. Compiles and studies occupational, educational and economic information to carry out Non-Profit Counselor vocational and educational objectives. Transports clients and/or supplies using company van or vehicle in a timely and safe manner. Performs Non-Profit Driver various agency/company errands, as time permits. Reviews billing data from medical office or hospital records to ensure amounts and account numbers are accurate. Contacts insurance company to verify medical insurance coverage for patient and to obtain information concerning extent of benefits. Computes billing charges and assigns billing numbers for tracking purposes. Prepares invoices, compiling itemized charges, and submits invoices for supervisory approval of Non-Profit Medical Billing Clerk charges and credit terms. Answers patient's questions regarding statements and insurance coverage. Performs routine tests in laboratory on material samples to determine physical and/or chemical properties. Laboratory Tests samples using various chemicals, processes and equipment. Assists in specimen preparation for Non-Profit Technician (MLT) various procedures. Records results of tests. Requires MLT licensure. Provides the full range of health and wellness services in a clinic, hospital, or company setting. Assists a physician or independently provides various assessment and treatment services to persons of all ages according to standard nursing practices and medical protocol. May administer emergency first aid, and/or Registered Nurse prepare governmental or company reports of injuries, illnesses and treatments. Must have current license Non-Profit (RN) as Registered Nurse. Administers routine services in caring for sub-acute, recovering and chronic patients and assists nurses in the care of the acutely ill. As an Industrial LPN, may assist organization with administration of workers Licensed Practical compensation program, safety inspections and investigations, employee assistance programs, drug policy, Non-Profit Nurse (LPN/LVN) etc. Must have current license as Licensed Practical Nurse. Assists professional nursing personnel in patient care activities and related services necessary in caring for Non-Profit Nursing Assistant the personal needs and comfort of patients. Must be certified by the state. Applies specialized knowledge of human development behaviors and social economic systems in directly assisting individuals, families and groups in assigned areas to improve or restore their capacity for social functioning. May include assisting clients in accessing, obtaining and maintaining benefits and services to which they are entitled. Provides advocacy services when appropriate. Must be a Licensed Social Worker Non-Profit Social Worker (LSW) (LSW). Processes orders for merchandise received by mail, telephone, fax, E-mail or personally from customer or company employee. Interacts with customers to provide information in response to inquires about product Customer Service operation and maintenance and services. Handles and resolves customer complaints, special orders, or Office/Admin Representative returns in-store or via phone, email or mail. May solicit sale of new or additional services or products. Perform data entry of information to maintain database(s) through custom software. Responsible for accuracy, efficiency and retrieval of processed data. Proof material entered as required and generate data Office/Admin Data Entry Operator reports as required. Position Type Position Title Position Description Performs administrative support for activities, programs, processes and initiatives related to a Vice This is a staff position that performs the full range of dutiesthean Accounting of Officer(s) by skillful and President level or higher level of responsibility. Enhances in effectiveness function. Applies accounting independent handling of communications and assisting in the implementation of administrative designing principles to assist in installation and maintenance of general accounting systems. Assists with policies and new systems May handle existingvarietyto provide recordsconflict involving the clerical and administrative procedures. or modifies a wide ones of situations and of assets, liabilities, and financial transactions. Executive/Admin May prepare auditing reports, files, for confidential and time sensitive material. Prepares routine and function of the office. Responsible tax returns and other reports to Government agencies. May function in Asst. (Reports to VP advanced various Accounting functions such as Cost or Relies on Accounting, Tax or Auditing. any of the correspondence including letters and reports. Operationsexperience and judgment to plan and Office/Admin Level) accomplish goals. May direct and lead the work of others. Performs routine clerical duties, such as maintaining letters, memos, invoices, and other indexed records arranged in a file according to an established system. Retrieves data or correspondence from files as requested within an appropriate time frame and may assist in the destruction of records. May involve data Office/Admin File Clerk entry, word processing, mail sorting, or copier / fax machine operation. Prepares, delivers, and serves food according to proper preparation methods. Responsible for standard food service work including sanitation duties and various serving responsibilities. Has knowledge of proper Office/Admin Food Service Worker food handling procedures and government regulations regarding the food code. Performs secretarial and administrative duties for an attorney. Responsibilities will include typing and proofreading letters, memos, reports, answering phones, filing, typing warrants, summons, complaints, indictments, motions, subpoenas, and papers for filing and serving. Arranges appointments and meetings, Office/Admin Legal Secretary handles incoming and outgoing mail/email, and establishes and maintains a variety of records. Coordinates and assists with the marketing activities of a product or business line which may include Office/Admin Marketing Specialist advertising, direct mailing, printing, customer events, and trade shows. Supervises office activities to achieve maximum expense control and productivity. Develops procedures and policies for office activities, such as filing, dictating, records maintenance, typing, word processing, faxing and mail distribution. May also be responsible for the maintenance of the office equipment and Office/Admin Office Manager supplies. Provides support to attorneys. Under the direction of an attorney, resolves routine legal issues. Researches and analyzes law sources such as statutes, recorded judicial decisions, legal articles, treaties, constitutions, and legal codes to prepare legal documents, such as briefs, pleadings, appeals, wills, contracts, initial and amended articles of incorporation, stock certificates and other securities, buy-sell agreements, closing papers and binders, deeds, and trust instruments for review, approval, and use by Office/Admin Paralegal Attorney. Greets customers, vendors, job applicants, and other visitors. Answers phone calls, answers questions, Receptionist, routes and directs calls by operating a switchboard as appropriate. Provides general office support with a Office/Admin Telephone Operator variety of clerical activities and related tasks. Performs clerical duties such as filing, typing, and copying documents. Screens and transfers callers, Secretary arranges meetings and may handle travel accommodations. May distribute mail and maintain office Office/Admin (Intermediate level) supplies. Observes and patrols designated areas. Prevents persons or vehicles from gaining unauthorized access to security areas. May enforce regulations concerning trespass, exclusion of prohibited articles, personnel identification, protection of classified matter or special nuclear material. Checks repositories, rooms or buildings containing classified matter during non-working hours to determine that they are locked or otherwise in order. Acts as necessary in the event of situations affecting the security of the facility, including fires, industrial accidents, internal disorders, and attempts to commit espionage, sabotage, and other Office/Admin Security Guard criminal acts. Writes reports concerning above duties. May be armed or unarmed. Promotes an organization's products and services by telephoning potential customers. Quotes prices and Telemarketing tries to persuade customer to buy, using prepared sales talk. Records names, addresses, purchases, and Office/Admin Representative prospects solicited. Assembles components, subassemblies, and/or finished products either by hand or with hand or power tools. Verifies specifications of the product. May inspect own work using visual and gauging methods, work Skilled/Prod. Assembly Worker on mechanical or electrical products, or stock work station with supplies. Performs skilled carpentry work using appropriate procedures, hand and power tools, and other machinery to construct, erect, install, finish, and repair structures and related components. May require completion of carpentry apprenticeship, vocational education program in carpentry, or skilled carpentry experience in all Skilled/Prod. Carpenter areas (e.g., rough, finished, and cabinetry work, heavy timber construction). Performs the full range of drafting and computational work in support of engineering, architectural, manufacturing or various other organizational activities. Prepares finished detailed drawings from rough sketches, field notes, design computations, and/or verbal instructions using manual and/or computerized Skilled/Prod. Drafter systems. Performs skilled electrical work in the installation, repair, and maintenance of electrical equipment and systems. May require completion of formal electrician apprenticeship training program, joint vocational Skilled/Prod. Electrician school electrical training program, or skilled electrical experience. Position Type Position Title Position Description Performs full position that performs to any range of duties in disciplines including: Mechanical, Industrial, This is a staffrange of duties related the full of the engineering an Accounting function. Applies accounting Electrical/Electronic, installation and maintenance and Material Science. May work in research, product principles to assist in Civil, Chemical, Metallurgical, of general accounting systems. Assists with designingor new systems or modifies existing ones to provide records of assets, liabilities, and new products, tools, process development/design, production, or maintenance. May do design work of financial transactions. processes, or equipment using manual or electronic drafting expertise. May plan and coordinate projects, May prepare auditing reports, files, tax returns and other reports to Government agencies. May function in redesign equipment or processes to maximize capacity, Operations Accounting, Tax or Auditing. any of the various Accounting functions such as Cost or troubleshoot various technical problems, and/or Skilled/Prod. Engineer conduct various studies including statistical process control, equipment capacity, and failure analysis. Performs a variety of tasks to maintain facilities and equipment. This position is normally semi-skilled in General Maintenance several trades, and a combination of over two years of directly related training and/or experience is typically Skilled/Prod. Worker required for carrying out the responsibilities for this job. Performs grounds maintenance functions. Typical duties may include lawn and tree maintenance, application of chemicals, cleaning and plowing of grounds and streets, operation of equipment and motor vehicles in performance of job duties (e.g., garden tractors, power mowers, etc.), and performance of Skilled/Prod. Groundskeeper routine maintenance of tools and grounds equipment. Installs, repairs, and maintains various heating and air conditioning systems and auxiliary including high and low pressure fired boilers and hot air furnaces, typically using diagrams, specifications, and hand or power tools. May cut holes in walls or floors to install air ducts, smoke pipes, blowers, thermostats, and fuel pipes, adjust and calibrate controls, conduct chemical tests and treat water for pH level, or conform to codes, Skilled/Prod. HVAC Repairer works with insulating equipment. Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment. Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, and may compare inventories to office records or compute figures from records to obtain current inventory. May verify computations against physical count, investigate/adjust errors, and Skilled/Prod. Inventory Clerk report discrepancies. Performs precision manufacture or alteration of metal and sometimes non-metal parts/products by milling, turning, shaving, planning, abrading, boring, chipping, and/or sawing. Uses some or all of the various metalworking machines. Does layout, setup, and assembly. May make prototypes, using test equipment Skilled/Prod. Machinist and various measuring devices. Repairs and maintains equipment and machinery using various tools and instruments at the full performance level; may also use standard shop equipment to fashion new parts. Observes machines and equipment in operation to ensure proper performance. Diagnoses problems and performs repairs which Maintenance may include complete disassembly and rebuild. Works according to preventive maintenance schedules to Skilled/Prod. Mechanic minimize downtime (lubrication, cleaning, belt replacement, leak repair, tightening). Performs full range of supervisory duties of the maintenance department whether an industrial or building maintenance setting. Directs and may be involved in hiring, training, promoting, and disciplining employees who may perform grounds keeping, structural repairs, electrical wiring or controls, heating and cooling and ventilation, plumbing, or mechanical or electronic equipment repair. May interpret technical specifications, Maintenance and inspect completed work for conformance to blueprints. May compile reports on costs of work, analyze Skilled/Prod. Supervisor data, and maintain preventive maintenance schedules, and requisition tools, supplies and equipment. Performs full range of duties that may include setup, operation, and adjustment of various types of offset Skilled/Prod. Offset Press Operator printing equipment and collators to print a wide variety of material and artwork in one or several colors. Assembles, installs, maintains, and repairs all parts of heating, water, sewage, and drainage systems at the full performance level. Works with building plans and blueprints. May cut, bend, or thread tubing or piping, may solder, and may use power or manual tools. May check for pressure using gauges, may cut openings Skilled/Prod. Plumber in walls. Performs full range of supervisory duties of a production department or operation of medium complexity. May supervise and coordinate duties of workers performing several different functions. Studies production requirements and analyzes machine capacities to schedule resources to accomplish production goals. Interprets company policies and enforces safety regulations. Defines and checks quality, making Production/Shift suggestions to improve quality or efficiency. May interpret technical specifications and be involved in hiring, Skilled/Prod. Supervisor training, promoting, and disciplining employees. Performs assembly by hand, hand tools, portable powered tools, or operates equipment as necessary to Production Worker produce or process products. This position is generally viewed as semi-skilled and requires typically three Skilled/Prod. (Intermediate) to six months training and experience to perform skilled activity Obtains materials from suppliers at the lowest cost consistent with considerations of quality, reliability of source and urgency of need. Studies market trends, interviews vendors and recommends sources of supply. Analyzes quotations received, selects or recommends suppliers with whom orders are to be placed, and schedules deliveries. Supervises preparation of orders and follows up orders to expedite delivery and shipment. May obtain certifications of delivery and conducts check against order, check and approves for payment invoices for orders placed, develop and maintain necessary records and files for efficient Skilled/Prod. Purchasing Agent operation. Performs full range of technical duties in Electronics, typically working directly with Engineers or Senior Technicians. May build prototypes of electronic components and troubleshoot systems or devices to determine cause and remedy. Typically operates all standard electronic test equipment. May conduct tests and experiments, calibrate, maintain and repair equipment. May either manually or electronically draw Technician diagrams or blueprints, and do statistical or other mathematical calculations in preparation of technical Skilled/Prod. (Electronics) reports. Position Type Position Title Position Description Performs full range of duties in one of various technical fields such as Mechanical, Metallurgical, Engineering, position that performs the full range of duties in an Accounting function. May build This is a staffChemical, or Medical Equipment. Typically works directly with Engineers.Applies accounting prototypes, and troubleshoot systemsmaintenance of general accounting systems. May conductdesigning principles to assist in installation and or devices to determine cause and remedy. Assists with tests and Technician (Non new systems calibrate, maintain and repair equipment. May manually draw diagrams or blueprints, and do experiments, or modifies existing ones to provide records of assets, liabilities, and financial transactions. Skilled/Prod. Electronics) May prepare auditing reports, files, tax returns preparation of technical reports. statistical or other mathematical calculations in and other reports to Government agencies. May function in Sets up and operates machine tools to such and repair Operations Accounting, cutting tools, fixtures, any of the various Accounting functionsmake as Cost or metal working dies, jigs, Tax or Auditing. gages, and machinist hand tools at the full performance level. Applies knowledge of tool and die designs and construction, shop mathematics, metal properties, machining, and assembly procedures. May work Skilled/Prod. Tool & Die Maker from blueprints, sketches, models, or verbal descriptions. Performs duties involved in the shipping of materials or products. Stacks packaged products in the warehouse for storage, loads or unloads trucks or other vehicles with products. May use chain hoists, manual or electronic pallet hoists (not lift trucks), or other equipment to load vehicles or move material Skilled/Prod. Warehouse/Shipper within the warehouse. May keep inventory and mark containers, matching material loaded with the invoice. Welds metal components together to fabricate or repair products, equipment, or metal structures at the full performance level. May work from blueprints, sketches, or work orders. May use brazing, electric arc, gas Skilled/Prod. Welder welding, or cutting torches.