Police Comm Sp l Lead Job Description Sample

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					21704 CITY OF ISSAQUAH CLASSIFICATION DESCRIPTION

POLICE COMMUNICATIONS SPECIALIST - LEAD

SUMMARY: Positions in this class perform telecommunications duties for Issaquah and Snoqualmie Police Departments and provide Lead oversight to other Communications Specialist on the same shift. Positions in this classification receive and prioritize emergency and non-emergency calls from the public, and provide information or dispatch police. Transfers calls requiring fire or aid units to the appropriate communications center. Incumbents make decisions regarding the priority of emergency calls, initiate a sequence of actions and then follow up on the actions that are taken. These positions handle life-threatening situations on a regular basis. Communications Specialists are also responsible for monitoring building and jail security using the Simplex security panel and CCTV monitors. They may also perform administrative or records keeping duties as assigned. Incumbents in this position coordinate and direct the work of assigned communications specialists. Work is performed cooperatively with other communications and police staff and with little supervision. Incumbents make whatever decisions are necessary to plan, organize, and complete work assignments. SCOPE: Reports to: Police Sergeant Work is performed independently within clearly established guidelines, standard operating procedures and applicable government rules and regulations. Work is reviewed by the supervisor. Exercises considerable judgment and decision-making in handling emergency requests and sensitive matters. WORK ENVIRONMENT: Work is performed in an office setting using sophisticated computer and telecommunications equipment. Incumbent must be able to sit for long periods of time, turn and move between pieces of office equipment, get up and down on a frequent basis, and lift up to 20 pounds. Works in a confined environment either alone or with another dispatcher for extended periods. ESSENTIAL FUNCTIONS: • Assures accurate and timely entry of data in CAD. Reviews entries by communication specialists for accuracy and completeness. Recommends further training as necessary • Provides leadership and guidance to communications specialists and performs work required to maintain proper level of service in the communications center. Ensures the communications equipment and supplies necessary to complete communications center functions. Troubleshoots tasks associated with the maintenance and repair of communications center and facility equipment • Interfaces with King County E 911 Program Office and attends monthly PSAP meetings • Assigns police and communications related tasks or projects.

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Works with the Patrol Commander to develop schedules and reviews timecards for accuracy. Provides necessary information to supervisor to prepare accurate employee evaluations Supervises the field training of new employees, maintains and routes records to Admin. Assistant in charge of training records. Makes training recommendations to the training commander. Operates multi-frequency radio console to communicate with Police Officers, fire personnel, public works staff and other emergency responders as appropriate using proper dispatch procedures; maintains proper logs of actions as required. Receives calls on a multi-line phone console and E911 system, gathers necessary information and alerts appropriate responders; answers routine calls for service, questions and other administrative calls; refers to appropriate agency or person as necessary; Performs all duties associated with the responsibilities of “TAC” (Terminal Agency Coordinator) and ACCESS. Operates computer systems including ACCESS and CAD and RMS. Responsible for maintaining ACCESS certification records and ACCESS records necessary for state audit. Monitors building fire alarms, phone alarms, generator alarms, and panic alarms and responds appropriately. Monitors building and jail security system including access control to and from the facility. Interprets state, county and city maps as necessary in handling public safety service requests. Maintains computerized logs, reports and filing systems regarding case reports, vehicle impounds, weekend construction permits and mutual aid as received by the Police Department. Enters, clears, and maintains active warrant and court orders files.

OTHER JOB DUTIES: • Receive and prioritize emergency and non-emergency calls from and for the Issaquah Public Works Department during emergencies or after hours • Safeguards records of all petty cash • Safeguards records of access to keys and Department vehicles. QUALIFICATIONS: High school diploma, or G.E.D., and five years experience as a dispatcher or responder in a public safety agency; or any combination of education and experience, which would provide the applicant with the desired skills, knowledge, and ability required to perform the job. Certified Communications FTO through Washington State Criminal Justice Training Commission. Licensing and Certification: Successful completion of ACCESS certification training and Basic Dispatcher Course (or any combination of education and experience which would provide the applicant with the desired skills and knowledge) as administered by the Criminal Justice Training Commission. Successful completion of Field Training Officer Academy for Communications. No felony or repeat misdemeanor convictions including repeat traffic offenses.

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Knowledge, Skills and Abilities: • Knowledge of various computer software programs, and the ability to learn new programs as necessary. • • Knowledge of other agencies in the area available to assist in operations. Working knowledge of and ability to comprehend the basic principles of and terminology applied to law enforcement, fire fighting, emergency medical services, and emergency management as applied to the operation of the communications center. Ability to maintain composure and control under adverse conditions and to cope with calls and contacts firmly, courteously, confidentially, tactfully, and with respect for the rights of citizens. Ability to type 50 wpm accurately. Ability to work in close quarters with fellow employees, maintain positive attitude and a professional demeanor with others Ability to work variable shifts including day shifts, swing shift, graveyard shift, weekends and holidays. Ability to comprehend the basic principles and techniques applied by officers in crime prevention, investigation, apprehension, rules of evidence, and other relevant aspects of law enforcement. Ability to establish and maintain effective working relationships with other employees, agencies, and the general public.

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The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.

ORIGINATION DATE: EEO CATEGORY: FLSA STATUS: CLASS CODE: BU:

September 2002 Office/Clerical Non-Exempt 21704 PSS

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