Utility Svs Coord Job Description Sample by PrivateLabelArticles



SUMMARY: The position in this class is in charge of the provision of customer, billing and collection services for all residential and commercial water, storm water and sewer services within the City. Except where unusually novel, complex or politically sensitive circumstances arise, the work of the position is performed on an independent basis. SCOPE: Reports to: Supervises:

Deputy Finance Director
Less than two full-time regular employees performing related duties

DISTINGUISHING CHARACTERISTICS: A position in this class independently carries out its responsibilities for three discrete functional areas (customer service, billing and collections) associated with the provision of utility services and does so with respect to three separate utilities. Such a position may also supervise regular employees providing related utility and accounting technician services. The work involves substantial contact with the public to gain and share account information and provide clear policy explanations to customer and requires research into the concerns of utility customers to resolve billing, equipment repair and related problems. The work also involves substantial coordination with the staff of other departments to initiate work orders, gain updated account information on newly improved property and otherwise coordinate information used for utility services and billing information. WORK ENVIRONMENT: Work is performed primarily in an office setting requiring sitting for extended periods of time and requiring hand/eye coordination to operate a computer and other office equipment. ESSENTIAL FUNCTIONS: • Calculates bi-monthly utility bills for approximately 4600 accounts and oversees the process of printing and distributing utility bills. • Oversees automated utility account data input and verifies all account information. Reviews all changes and adjustments prior to processing. • Prepares month-end utility reports and unapplied cash reports. • Searches delinquent account histories to determine status of accounts or collection arrangements. • Makes credit arrangements with overdue customers consistent with City ordinances and policies and procedures. • Prepares penalty notices for late payments in accordance with City ordinance provisions. • Prepares and processes shut-off instructions in accordance with City ordinances and makes exceptions based on instructions from the Deputy City Administrator. • Performs, or supervises the performance of, addressing residential and commercial utility customer requests, complaints and inquiries. • Performs, or supervises the performance of, opening, maintaining and closing utility accounts and making changes in account status. • Performs, or supervises the performance of, researching utility account records to answer

questions and provide information regarding utility programs and services. • • • • •

Makes periodic entries in appropriate journals, registers, ledgers, or other records, assuring accuracy and balancing. Develops improved forms to capture more accurate information for customer accounts and billings. Contributes to rate analysis process undertaken by the Finance Department. Assists staff in other departments by explaining ordinance rate provisions. Works with Public Works Engineering Department and Major Development Review to staff to obtain accurate and up-to-date information regarding changes to impervious surfaces and requests for utility permits.

QUALIFICATIONS: Education and Training: AA degree in accounting, business or related field and two years of progressively responsible utility billing, collections and customer service work or an equivalent combination of education and experience that would provide the required knowledge, skill and abilities. Knowledge, Skills, and Abilities: • Knowledge of utility billing system data, tools, processes and operations • Knowledge of modern office practices. • Knowledge of basic arithmetic and the ability to perform arithmetic computations accurately and quickly. • Familiarity with double entry accounting procedures associated with billing and accounts receivable work. • Familiarity with supervisory principles and practices. • Ability to organize, and change the organization of, a large volume of customer records to be used for billing, accounting and reporting purposes. • Ability to work under pressure and/or continual interruptions, and to deal with a variety of deadlines of both an immediate and flexible nature. • Ability to operate standard office equipment such as a calculator and personal computer and to use related software to maintain accurate billing and receivables records and prepare reports using multiple, automated systems. • Ability to maintain effective working relationships with officials, staff, and general public. • Ability to understand complex written and oral instructions. • Ability to communicate effectively with the public and other employees, using tact, discretion and courtesy. • Ability to formulate and design forms and graphs and use a spreadsheet processor for basic applications. The statements contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.


September, 2002 (previous class Fiscal Specialist II) Para-Professional Non-exempt, overtime eligible 21904



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