CITY OF BOTHELL
SUPPORT SERVICES MANAGER
FLSA status: Exempt
CLASS SUMMARY Performs managerial work involving planning, directing, coordinating, and evaluating the programs and activities of the police records and enhanced 911 emergency communications sections of the division through subordinate supervisors. Work also involves the responsibility for developing and administering the division’s budget, ensuring the timely and efficient operation and equipment repair/maintenance of the enhanced 911 dispatching system, providing for the accuracy and security of all police records, reviewing and taking action on applications for concealed pistol and other licenses, and responding to difficult and sensitive complaints from the public. Work is performed independently under administrative direction based on police department rules and regulations, state and federal laws, county 911 procedures, and local agreements. ESSENTIAL FUNCTIONS -- Essential duties and responsibilities may include, but are not limited to, the
following:
Assumes management responsibility for all services and activities of the communications/records sections including operation of an enhanced 911 dispatching system and ensuring the accuracy and security of all police records; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; develops and implements changes. Plans, directs, coordinates, and evaluates the work of supervisory staff; assigns work activities, projects, and programs; administers the recruitment and selection process for communications specialists. Serves as systems administrator for the department’s computer system; evaluates requests for security levels and assigns security levels in compliance with department rules and regulations; ensures the accuracy of entries into ACCESS. Compiles statistical information for departmental and City reports and for outside agencies; presents reports at staff meetings; develops and administers the division budget; takes action on purchase requests. Responds to and resolves difficult and sensitive citizen inquiries and complaints concerning the division’s services or personnel. Performs related duties as required or assigned. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Work is primarily performed in an office setting and occasionally at other locations to trouble-shoot computer or communications systems equipment. Work involves standing, walking, sitting and operating computers for extended periods of time, and occasional lifting and carrying objects up to 25 pounds. Work also involves kneeling, stooping, reaching, and crouching when checking equipment malfunctions. May be required to work beyond normal working hours to attend evening and weekend meetings. MINIMUM QUALIFICATIONS
Support Services Manager – February 2002
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CITY OF BOTHELL Education, Training and Experience Guidelines High school diploma or equivalent, successful completion of communications specialist training, and experience as a supervisor of an emergency communications and police records unit, or an equivalent combination of education, training and/or experience that provides the following knowledge, skills and abilities: Knowledge of:
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Operational characteristics, services, equipment and activities of a communications/ records management program Operational and maintenance requirements of emergency communications and records system equipment Principles and practices of budget preparation and administration Principles and practices of report preparation and presentation Pertinent federal, state, and local laws and regulations dealing with enhanced 911 communications and police records systems Policies and procedures related to the operation of an enhanced 911 communications center and police records system Principles and practices of supervision and management Modern office procedures and methods, personal computers and applicable software Public relations, employee relations, and conflict resolution skills
Ability to:
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Work effectively as a manager in a para-military organization Plan, organize, coordinate, and manage division human and financial resources Proficiently operate all communications center equipment Develop and implement communications center and police records training programs Read, understand, and apply state and local policies and procedures Evaluate and implement communications center and police records policies and procedures Deal effectively with personnel issues Respond effectively to questions and complaints from the public Establish and maintain effective working relationships with supervisor, subordinate supervisors, other managers and supervisors, law enforcement personnel, and the public Communicate effectively, clearly and concisely in oral and written form
LICENSE OR CERTIFICATE REQUIREMENTS
• • •
Valid Washington State Patrol Level II Access Certificate Possession of, or ability to obtain, Washington State First Level Supervision and Midmanagement Certificate Valid Washington State driver's license
Class specifications are intended to present an illustrative description of the range of duties, the scope of responsibility and the required level of knowledge, skills and abilities necessary to describe the primary functions of the job. Specifications are not intended to reflect all duties performed by employees in each position assigned to the class.
Support Services Manager – February 2002
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