Wharton strategic-business-planning-part-33785

Description

Strategic Planning Document Templates and explanations relating to strategic planning elements.

Reviews
Shared by: Earl Stevens
Stats
views:
152
rating:
not rated
reviews:
0
posted:
5/18/2009
language:
UNKNOWN
pages:
0
STRATEGIC BUSINESS PLANNING Welcome! Session 3 – July 20, 2004 Instructor - Kevin Hawley Kevin.Hawley.wg01@wharton.upenn.edu Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING The Wharton SBDC is part of Wharton Entrepreneurial Programs and the Sol C. Snider Entrepreneurial Research Center. The Wharton Small Business Development Center is in part financed by a grant from the Commonwealth of Pennsylvania, Department of Community and Economic Development. The Wharton SBDC is funded under Cooperative Agreement No. 4-603001-2-0040-24 by the U.S. Small Business Administration. The support given by the U.S. Small Business Administration through such funding does not an expressed or implied endorsement of any of the co-sponsors’ or participants’ opinions, findings, conclusions, recommendations, products, or services. All SBDC programs are non-discriminatory and open to the public. Reasonable arrangements for persons with disabilities will be made if requested at least two (2) weeks in advance. Please contact Dr. M. Therese Flaherty, Director, Wharton Small Business Development Center, University of Pennsylvania, 433 Vance Hall, Philadelphia, PA 19104, (215) 898-8635. Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Agenda – Session 3       Recap from Session 2 Where We Are and What’s Left Financial Plans Cash Flow Tying It All Together Preparation for Next Session Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Recap – Session 2  Industry Analysis   Were you able to identify your NAICS code? Research? Sources? Surprises? Number and types? Business performance data?  Competitor Analysis    Sales Projections   Were you able to define your sales unit(s)? Can you describe the reasoning behind your projections? Do they closely tie in to sales projections? How did you select your “marketing mix”? Copyright © March 2004 Wharton Small Business Development Center  Marketing Plans   STRATEGIC BUSINESS PLANNING Session 2 Homework Review  Develop a draft Operating Plan  Develop draft Sales Projections  Develop a draft Marketing Plan  How did you do?  Trouble spots?  How to move forward Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Where We Are and What’s Left           Executive Summary – discussed in Session 1 Business Description – discussed in Session 1 Product/Service Description – discussed in Session 1 Marketing Plan – discussed in Session 2 and tonight Operations Plan – discussed in Session 2 and tonight Financial Plan – tonight Funding Your Business - tonight Attachments/Supporting Documents – next week Milestone Driven Planning – next week Finishing your Business Plan and Next Steps – next week Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Building the Business Model Industry, Buyer & Competitor Analyses Operating Plan Cost Projections What will it cost to produce your product or service? Marketing Plan Sales Projections What will it cost to sell any given amount of your product or service? Financial Plan Pro Forma Financial Statements How will your business make money? How much? For how long? Risks? Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Timing Example - Operations, Marketing, and Sales Interactions in the Financial Statements January February March April May June Marketing Expenses Sales Related Operating Expenses Fulfillment Related Operating Expenses Operating Expenses Revenues (Sales) Fictional example for illustration purposes only! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Book Recommendation The Interpretation of Financial Statements by Ben Graham “Highly practical and accessible, it is an essential guide for all business people…” Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING The “Big Three” - Financial Statements  Income Statement (aka “P&L”)  Lists your income, expenses, and net income (or loss) for a given period, usually one year.  Balance Sheet  A “snapshot” of the net worth of your company, listing assets and liabilities. Important to note that balance sheets don’t tell you about the ups and downs of the year, only how things were as of a certain date, usually December 31. Outlines the regular inflow and outflow of cash in your business on a month-to-month basis.  Cash Flow Statement/Plan  These sections make up your “pro forma” financial statements. Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Other Areas of the Financial Statement  Break Even Analysis   Shows at what point your company begins to make money. Online calculator at “http://dinkytown.com/java/BreakEven.html” Shows the impact of unplanned results on your business (higher or lower costs, sales, etc.)  Sensitivity Analysis    Funding Schedule  Details the amounts of money you expect to need and when Details the titles, salaries/benefits, and timing of hiring for people you’ll be adding to the company. Copyright © March 2004 Wharton Small Business Development Center Staffing Plans  STRATEGIC BUSINESS PLANNING Financial Assumptions  Key sales and cost drivers  Basic information about the market and opportunities in the environment  Start with: Unit sales projections Prices Cost projections – fixed and variable Key drivers for each Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Financial Projections  “Pro Forma” financial statements  Income Statement – revenue minus expenses  Balance Sheet – assets and liabilities  Cash Flow Statement – actual cash on hand     Critical to you, essential to others Predictions of business performance Financing requirements Sources and uses of cash Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Constructing Credible Financial Statements  Important first step: educated assumptions  What are the key revenue drivers?  What are the key cost & expense drivers? Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Assumptions – Revenue  Market size and opportunity  Number of potential customers  Your particular business cycle  Product/service pricing  Sales growth curve  Avoid the “moving hockey stick”!!! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Assumptions – Cost of Sales/Goods Sold  Direct inputs to delivery of service  Direct inputs to delivery of product  Examples: materials, parts, labor, shipping a/k/a – variable costs Not your expenses Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Gross Profit + Revenue - COGS = Gross Profit Margin (GPM) a/k/a Operating Profit = $ earned before overhead expenses Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Expenses and Cash Flow + Operating Profit - Expenses = EBITDA • • • • • • salary rent utilities telephone marketing legal i.e., “keeping lights on” a/k/a fixed costs Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING EBITDA Earnings Before Interest Taxes Depreciation Amortization • a/k/a Free Cash Flow • Businesses valued as a multiple of EBITDA Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING How Much Money Do I Need? 1. 2. 3. Prepare detailed Income Statement Then Balance Sheet Then Cash Flow Statement Monthly negative Cash Flow = operating cash Cumulative negative Cash Flow = total needed Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Balance Sheet A “snapshot” of the net worth of your company, listing assets and liabilities. Important to note that balance sheets don’t tell you about the ups and downs of the year, only how things were as of a certain date, usually the end of the month or the end of the year. Spreadsheet Exercise Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Cash Flow Statement/Plan  Outlines the regular inflow and outflow of cash in your business on a month-to-month basis. Spreadsheet Exercise Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING EXAMPLE: Startup Jewelry Distribution Business How much do they need? MONTH ($000) Revenue Expenditures Cash Flow Cumulative 1 2 3 4 5 6 7 8 9 10 11 12 TOTALS 0 17 (17) (17) 0 5 (5) (22) 0 8 (8) (30) 0 8 (8) (38) 0 9 (9) (47) 3 9 (6) (53) 3 11 (8) (61) 7 19 (12) (73) 7 19 (12) (85) 38 33 5 (80) 38 42 (4) (84) 42 40 2 (82) 138 220 (82) Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Income Statement (aka “P&L”)  Lists your income, expenses, and net income (or loss) for a given period, usually one year. Spreadsheet Exercise Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Break Even Analysis at what point your company begins to make money.  Online calculator at “http://dinkytown.com/java/BreakEven.html”  Shows Spreadsheet Exercise Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Sensitivity Analysis  Shows the impact of unplanned results on your business (higher or lower costs, sales, etc.) Spreadsheet Exercise Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Funding Schedule the amounts of money you expect to need and when  Typically tied to milestones and achievements  Allows investors to decide on a commitment level January 2004 - $250,000 for start up expenses June 2004 - $75,000 for advertising and marketing  Details March 2005 - $175,000 for expansion to 2nd location Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Staffing Plans  Details the titles, salaries/benefits, and timing of hiring for people you’ll be adding to the company. Hire Date January-04 January-04 April-04 April-04 June-04 June-04 October Salary $80,000 $35,000 $35,000 $24,000 $30,000 $30,000 $30,000 $264,000 Benefits $26,400 $11,550 $11,550 $7,920 $9,900 $9,900 $9,900 $87,120 Bonus $15,000 $2,000 $2,000 $1,200 $3,000 $3,000 $3,000 $29,200 Total Expense $121,400 $48,550 $48,550 $33,120 $42,900 $42,900 $42,900 $380,320 Title President Machine Operator Machine Operator Shipping Clerk Salesperson Salesperson Salesperson Totals Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING - 10 Minute Break - Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Funding Your Business  Types of Investors  Venture Capital and Angel Investors  Valuation of Early Stage Companies What You Give for What You Get - Examples Alternative Sources of Funding for Your Business   Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Getting to the Investment Requirements and Pre-Start Valuation  Draft the business plan narrative sections – tell your story!  Run the numbers – does the story hold up?  Income Statement  Balance Sheet  Cash Flow Statement/Plan  Determine funding needs from the Cash Flow Projections  Examine “pro-forma” EBIDTA projections at 5 years  Determine if the ROI fits the Angel Investor targets  If so, begin “pitching your plan” to prospective investors!  If not, you can either rework the plan, or…  Go to alternative funding sources and/or self-fund the plan Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Comparing Venture Capital and Angel Investors Venture Capital Firms  Typically do not invest in start-ups  Responsible for about 10% of all start-up funding Angel Investors  Provide about 90% of the seed and early stage outside equity capital for start-up entrepreneurs Copyright © March 2004 Wharton Small Business Development Center Source: Ewing Marion Kauffman Foundation – www.emkf.org STRATEGIC BUSINESS PLANNING Comparing Venture Capital and Angel Investors Venture Capital Firms  Operate like mutual fund companies  General partners such as managers, analysts,etc.  Limited partners are pension funds, corporations, etc. Angel Investors  Loosely formed groups or wealthy individual investors  “Tried and true” entrepreneurs  Typically have invested in several companies Source: Ewing Marion Kauffman Foundation – www.emkf.org Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Comparing Venture Capital and Angel Investors Venture Capital Firms  Typically invest in rounds valued at $7MM or more  Average investment in the $2MM range  Later stage interest Angel Investors  Typically invest in rounds valued between $250K and $2MM.  Average investment per individual of $25K to $250K Source: Ewing Marion Kauffman Foundation – www.emkf.org Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Comparing Venture Capital and Angel Investors Venture Capital Firms  Invested ~$20B in startups last year  About 3,000 deals  About 700 investors  Averaged about $7MM per round  2 or 3 investors per round Angel Investors  Invested ~$30B in startups last year  About 50,000 deals  400,000 investors  Averaged about $750K per round  6 to 10 investors per round Source: Ewing Marion Kauffman Foundation – www.emkf.org Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Venture Capital and Angel Investors Venture Capital Firms Stage Primary Interest Control Level Assistance Provided Process Length Exit Timeline Angel Investors Early stage The Individual Support and Influence Hands-on Advisor Networking Help 2 to 4 months Up to 10 years Later stage The Business Significant Control Executive Team Selection Financial Management 6 to 12 months 3 to 5 years Where they Invest Regional/National Copyright © March 2004 Wharton Small Business Development Center Strictly local Source: Ewing Marion Kauffman Foundation – www.emkf.org STRATEGIC BUSINESS PLANNING How Angels Evaluate Start-ups… The Management Team’s experience, intelligence, drive, and personalities are typically the most important criteria for Angel Investors, followed by the overall size of the opportunity. Quality of the management team………… 0-30% Size of the opportunity……………………..0-25% The product or service…………………….. 0-10% Sales channels…………………………….. 0-10% What stage the business is in……………. 0-10% How much money you’re trying to raise….. 0-5% Need for funding in future rounds…………. 0-5% Quality of your business plan……………… 0-5% Copyright © March 2004 Wharton Small Business Development Center Source: Ewing Marion Kauffman Foundation – www.emkf.org STRATEGIC BUSINESS PLANNING Valuation of Pre-Start Companies The typical Angel Investor opportunity looks like this: Total amount of money raised $250,000 to $1,000,000 (raised in total from multiple angel investors) Pre-start value of the company Amount of ownership (percentage) taken by Angel Investors Expected ROI in five years “Real world” performance; how many Investments in start-up companies actually return between 10X and 30X? $1,000,000 to $4,000,000 20% to 40% 30X return on investment About 10% Copyright © March 2004 Wharton Small Business Development Center Source: Ewing Marion Kauffman Foundation – www.emkf.org STRATEGIC BUSINESS PLANNING Valuation Walk-through - Example 1 Here’s how a deal might be structured: Total amount of money raised Total number of Angel Investors - Amount invested per Angel Investor Expected 5-year return on investment Pro forma 5-year EBITDA estimate Valuation (comparable) multiple* Projected 5-year value of company $250,000 5 $50,000 $7,500,000 (30X) $5,000,000 6 times earnings $30,000,000 Ownership percentage required by Angel Investors at five-year exit horizon Current (pre-money) valuation of company * alternatively, does 1x revenue in Year 5 equal 30x investment? Copyright © March 2004 Wharton Small Business Development Center 25% $1,000,000 STRATEGIC BUSINESS PLANNING Where the Numbers Come From… Total amount of money needed/raised Total number of Angel Investors - Amount invested per Angel Investor Expected 5-year return on investment Pro forma 5-year EBITDA estimate Valuation (comparable) multiple Projected 5-year value of company $250,000 - Cash Flow Projections 5 - Based on avg. AI investment $50,000 - Specific AI profiles $7,500,000 (30X) – Roughly 100% ROI per year $5,000,000 - Income Statement 6 times earnings - Industry research $30,000,000 - multiply 25% - Projected 5-year value of the company divided by the AI’s expected 5-year return amount Ownership percentage required by Angel Investors at five-year exit horizon Current (pre-money) valuation of company $1,000,000 - Amount of money raised divided by the AI’s required ownership percentage Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Expected Return Depends on Time To Exit/Harvest… Expected 5-year return on initial $250,000 investment $7,500,000 (30X) Roughly 100% ROI per year End of Year 1 - $250,000 plus 100% return = $500,000 (current value of investment) End of Year 2 - $500,000 plus 100% return = $1,000,000 End of Year 3 - $1,000,000 plus 100% return = $2,000,000 End of Year 4 - $2,000,000 plus 100% return = $4,000,000 End of Year 5 - $4,000,000 plus 100% return = $8,000,000 (32X) End of Year 6 - $8,000,000 plus 100% return = $16,000,000 End of Year 7 - $16,000,000 plus 100% return = $32,000,000 End of Year 8 - $32,000,000 plus 100% return = $64,000,000 End of Year 9 - $64,000,000 plus 100% return = $128,000,000 End of Year 10 - $128,000,000 plus 100% return = $256,000,000 And so on… every $1 invested 10 years ago turns into $1,024!!! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Valuation Walk-through - Example 2 Here’s an example of a “no go” for angel investors: Total amount of money needed Total number of Angel Investors - Amount invested per Angel Investor Total expected 5-year return on investment Pro forma 5-year EBITDA estimate Valuation (comparable) multiple Projected 5-year value of company $250,000 5 $50,000 $7,500,000 (30X) $1,000,000 6 times earnings $6,000,000 Ownership percentage required by Angel Investors at five-year exit horizon Current (pre-money) valuation of company Copyright © March 2004 Wharton Small Business Development Center 125% -- STRATEGIC BUSINESS PLANNING Valuation Walk-through - Example 3 Can you find the potential problem in this example? Total amount of money needed Total number of Angel Investors - Amount invested per Angel Investor Total expected 5-year return on investment Pro forma 5-year EBITDA estimate Valuation (comparable) multiple Projected 5-year value of company $1,000,000 40 $25,000 $30,000,000 (30X) $8,000,000 9 times earnings $72,000,000 Ownership percentage required by Angel Investors at five-year exit horizon Current (pre-money) valuation of company Copyright © March 2004 Wharton Small Business Development Center 41.67% $2,400,000 STRATEGIC BUSINESS PLANNING Valuation Walk-through - Example 4 Can you find the potential problem in this example? Total amount of money needed Total number of Angel Investors - Amount invested per Angel Investor Total expected 5-year return on investment Pro forma 5-year EBITDA estimate Valuation (comparable) multiple Projected 5-year value of company $300,000 4 $75,000 $9,000,000 (30X) $15,000,000 5 times earnings $75,000,000 Ownership percentage required by Angel Investors at five-year exit horizon Current (pre-money) valuation of company Copyright © March 2004 Wharton Small Business Development Center 12% $2,500,000 STRATEGIC BUSINESS PLANNING Finding Angel Investors… Starting points for finding Angel Investors and other resources…  Wharton SBDC Website http://whartonsbdc.wharton.upenn.edu  Innovation Philadelphia http://www.IPphila.com  Inc.com (“Inc. Magazine”) Website http://www.inc.com/guides/finance/20797.html  Google Search Engine Enter these terms - “angel investors” Philadelphia Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Alternative Funding Sources…      Suppliers and Customers Personal Funds and “Bootstrapping” Friends and Family Private Equity Debt Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Suppliers and Customers     Suppliers allowing deferred payments A “float” from suppliers Customers offering advance payment Advance ordering and order guarantees If you don’t ask, you won’t know if you can get it! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Personal Funds and “Bootstrapping”  Cash savings  Converting assets  “Sweat equity”  The “apple cart” approach Try to think like an impartial investor even when ESPECIALLY when using your own money! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Friends and Family  Traditional startup funding sources  The investment they make is in YOU!  Business metrics usually less important  Usually a higher tolerance for problems Written agreements still very important! Consider the potential impact on relationships if the business is not successful and the investment is lost! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Private Equity  Sophisticated “Angel Investors”  Professional investors – typically take a sole investor position in startups  Minimal margin for error and a low tolerance for underperformance  Generally reserve the right to replace the management team if projections aren’t met!  Contracts tend to be complex with lots of strings attached to investment Talk with other companies they’ve invested in! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Debt Financing  Local banks  Small Business Administration loans  Credit cards  Borrowing against home equity  Borrowing against insurance policies  Borrowing against your retirement IRA Be aware of the risks and consequences! Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Rules for External Financing Rule # 1 – Try to use other people’s money (OPM) Rule # 2 – Let your customers and suppliers finance the business to the greatest extent possible Rule # 3 – Use money you can afford to lose or can emotionally handle losing Rule # 4 – Get money as inexpensively as possible Rule # 5 – A smaller percentage of something big is worth more than 100% of nothing! Rule # 6 – Seek advice from advisors, i.e. lawyer, accountant, consultants, family, etc. Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Homework Assignments  Develop a draft Financial Plan  Use the discussions from this evening to build a integrated financial plan for your business.  Revise and refine Financial Projections  Based on your operating, marketing, and sales expenses, how much money will the company need to get started, what are your cash flow projections, and how much money will the business make and when?  Complete the Operating Plan  Go back into your narrative plan and adjust your story based on the realities of your financial plan. Questions about the assignments? Copyright © March 2004 Wharton Small Business Development Center STRATEGIC BUSINESS PLANNING Next Session (Session 4)  Attachments and Supporting Documents  Other things to include in your blockbuster plan  Milestone Driven Planning  How to stay on track and build confidence among investors  Bringing It All Together  We’ll walk through plans from participants in our class, discuss strength’s and weaknesses, try to highlight areas that need additional work. We’ll use the templates from Sessions 1-3 to evaluate the plan.  Next Steps  Staying focused, accessing additional SBDC resources, finding and using an expert advisory board. See You Next Week! Copyright © March 2004 Wharton Small Business Development Center

Related docs
dancing with wharton
Views: 0  |  Downloads: 0
arthur wharton poem
Views: 1  |  Downloads: 0
Wharton Kids
Views: 2  |  Downloads: 0
Wharton Kids
Views: 37  |  Downloads: 0
wharton school of business
Views: 73  |  Downloads: 0
Edith Wharton
Views: 31  |  Downloads: 0
WHARTON MBA 2008-2009
Views: 484  |  Downloads: 1
Early Short Fiction of Edith Wharton
Views: 6  |  Downloads: 0
Edith_Wharton
Views: 23  |  Downloads: 0
wharton school of business
Views: 65  |  Downloads: 0
Wharton High School
Views: 3  |  Downloads: 0
WHARTON MBA PROGRAM
Views: 0  |  Downloads: 0
Jesse Wharton Elementary
Views: 2  |  Downloads: 0
premium docs
Other docs by Earl Stevens
StrategicPlanningConcepts
Views: 69  |  Downloads: 15
strategic-planning-1195238439599640-2
Views: 158  |  Downloads: 45
Strategic Planning Intro
Views: 218  |  Downloads: 79
Strategic Management Basics
Views: 76  |  Downloads: 22
effective-strategic-planning-1227436365439575-9
Views: 53  |  Downloads: 16
corporate-strategic-planning-1210852350613720-8
Views: 106  |  Downloads: 20
BU_Strategic_Plan_Template_Book
Views: 90  |  Downloads: 13
40. business-plan-template
Views: 61  |  Downloads: 13
39. Business_Case_Template_with_with_sign_off
Views: 39  |  Downloads: 8
38. Business_Case_Template-1
Views: 30  |  Downloads: 2
37. Business_Case__Template_
Views: 11  |  Downloads: 1
36. Business Case Template
Views: 83  |  Downloads: 1
35. Arizona Centennial Plan
Views: 10  |  Downloads: 0
34. Australian Rugby Strategic_Planning_file
Views: 19  |  Downloads: 0
33. Strategic Planning Workshop_ CD-2
Views: 50  |  Downloads: 9